MR Questionaire - OH Doors.doc

MARKET RESEARCH QUESTIONNAIRE

Over Head Doors

Joint Base Charleston, SC

16 March 2016

Name:

Phone #

E-mail:

Location/Base:

Contract #:

Date:

Contract

1. Which of the following services does your company (or current contractor offer)?

_____ Over Head Doors Maintenance

_____ Over Head Doors Repairs

_____ Over Head Doors (Any other line items pertaining to Over Head Doors)

2. Are these services offered to commercial sources (non-government)?

YES

NO

N/A

3. Do you comply with commercial standards/practices in your contracts or do you have different standards for different facilities (i.e. Administrative areas, High Security/Restricted Areas, etc.)?

YES

NO

N/A

4. What type of contracts/instruments do you use for your services?

_______Firm Fixed-Price

_______Cost-Reimbursement

_______Time-and-Materials/Labor-Hour _______Indefinite-Delivery _______Blanket Purchase Agreements _______Government Purchase Card

_______Incentive

5. Typically, how long are your contracts, 1, 2, 3, 4 or 5 years?

6. What socio-economic category would your company fall under?

_______Large Business

_______Small Business

_______Small Disadvantage/8(a)

_______Service Disabled Veteran Owned

_______HUB Zone

_______Woman Owned

_______Other

7. What NACIS Code do you use for these services? ___________

8. What evaluation factor would you use to determine a successful offeror?

_______ Lowest Price Technically Acceptable

_______ Past Performance

_______ Technical

9. If Technical were used, what information would you require to determine the offeror’s proposal successful?

10. How is your payment terms structured?

______ Hourly

______ Daily

______ Weekly ______ Monthly ______ Lump Sum

______ Other

11. Based on your above payment term selection, what is your estimated price:

$_____ Over Head Doors Maintenance (Days) $_____ Over Head Doors Maintenance (Nights) $_____ Over Head Doors Repairs (Days)

$_____ Over Head Doors Repairs (Nights)

12. What do you base your proposal price on (i.e. Frequency, Size of door, type of door, etc.)?

Repairs

1. Is a markup percentage applied for materials? YES

NO

N/A

2. What additional cost is applied to a service call besides material &labor? (i.e. mileage, profit, overhead?)

3. If mileage isn’t an additional cost on an invoice, is it typically in the contractor’s overhead cost?

Performance Work Statement

1. Are employees performing the services required to have special training, certification, or degree’s to perform these services?

YES

NO

N/A If so, could you provide us the types of certs that are typically required for maintenance and repairs to special doors (motorized, pneumatic, motion sensitive, fire suppressant, etc.)?

2. Do you have the capability to perform preventative maintenance on 400-500 doors annually?

YES

NO

N/A

3. Can the contractor work on (check all that apply);

______ Motorized gates & Doors ______ Pneumatic doors

______ Hangar Doors

______ Roll-up & Overhead Doors

______ Explosive Proof Doors

4. What type of response times and completion times are required for Routine maintenance/repair calls (24 hrs, 48 hrs, etc.)?

5. What type of response times and completion times are required for Emergency maintenance/repair calls (2 hrs, 4 hrs, etc.)?

6. Do you provide records of maintenance and repair service calls?

YES

NO

N/A If so, what type of information is provided (itemize part list with pricing, labor rates, labor hours, etc)?

7. For repairs, does the contract have a limit of liability dollar amount threshold included in your contract, or do the repairs require negotiations for every repair?

If so, what is the amount ($250, $300, etc.)?

8.

What is your max height reach capability for door repairs before you are required to rent additional equipment or require additional service from a sub-contractor?

Quality Assurance Inspection

1. What are the methods of surveillance used on your contracts?

______ 100% inspection ______ Random sampling/inspection ______ Periodic inspection

______ Customer complaints

2. Do you have any Inspection metrics used to measure performance listed in your Quality Assurance Surveillance Plan? If so, can we have a copy of your metrics?

YES

NO

N/A

3. What type of Remedies do you use for Non-conformance of Service?

_______ Re-performance

_______ Cost Deduction

_______ Performance evaluation mark down

_______ Cure Notice & Termination

_______ Other

4. What issues have you had with your current service?