Mortuary Affairs Transportation Performance Work Statement (PWS).pdf

TRANSPORTATION OF HUMAN REMAINS

PERFORMANCE WORK STATEMENT

AIR FORCE MORTUARY AFFAIRS OPERATIONS

DOVER AFB DE

Feb 2023

1. Description of Services.

Air Force Mortuary Affairs Operations (AFMAO) is acquiring transportation services for human remains. The contractor shall provide licensed personnel, motor vehicles, and professional services, to transport human remains as specified in this performance work statement (PWS). The contractor will comply with all existing federal, state, territory, and local licensing requirements and regulatory standards applicable in the area of performance of this contract. All contractors and staff will provide the highest quality of professional transport services.

2. Transportation of Remains.

2.1. Removal/Delivery: Transport remains in a suitable funeral coach or service vehicle from/to the location designated by the authorized government (AFMAO) representative. Remains may be transported in the contractor's funeral coach or service vehicle to a place of service and then to a common carrier, another funeral home or to a Government or non-Government cemetery up to a 1,000 mile radius of Dover Air Force Base. This may include delivery to the flight line at the Aerial Port of Embarkation. The vehicle shall arrive at designated location at the time specified by the authorized government (AFMAO) representative.

2.2. Loading/Unloading Remains: The remains shall be respectfully and professionally loaded/unloaded into and from the vehicle. Rain covers will be used to protect all caskets during transport in inclement weather. Care will be taken to ensure the casket is not damaged.

2.3. Escort Travel: Escorts will be permitted to travel in the funeral coach or service vehicle with the remains. Escorts will be in military uniform or business suit (with shirt and tie) and traveling under government travel orders. Contractor will not be responsible for the return travel of the escort.

2.3.1. Common Carrier: Remains shipped by common carrier shall be delivered by the contractor not later than 2 hours before its scheduled departure. Contractor will be responsible for ensuring the scheduling of additional time, if needed, to meet security/boarding requirements.

2.3.2. Employee Attire: Personnel performing in transportation of the remains shall be dressed in a conservative, seasonal, business suit with shirt and tie. Personnel may not wear any item that advertises the company he/she is employed by.

2.3.3. Driver Responsibilities: The vehicle driver is responsible for having mapped directions and/or GPS, ensuring the vehicle has adequate fuel, and paying for tolls. Driver must have a valid driver’s license. The government will not be responsible for any traffic violations, accidents, fines, etc. that may occur.

3. Vehicles:

3.1. The primary vehicle used will be a hearse/funeral coach. A service vehicle will only be used when prior approval is obtained from the government (AFMAO). The funeral coach or service vehicle shall be clean, polished, and in good mechanical condition. The vehicle body will be free of major/minor defects such as but not limited to: dents, rust, ect. Any and all repairs and/or modifications will be accomplished according to manufacturer standards and recommendations.

Vehicles will be conservative in color and not carry any advertisements and/or company logos. The government (AFMAO) reserves the right to perform a physical inspection of any vehicle prior to service being performed. All vehicles must be properly licensed and insured.

4. Service Delivery:

4.1. Quality Control: The government (AFMAO) reserves the right to refuse/turn away the contractor if specifications in paragraphs 1-4 are not met. The contractor will not be paid for services not rendered in accordance with the standards set forth in the contract.

4.2. Performance Evaluation: The contractor’s manager or owner shall meet with the government (AFMAO) representative as requested. The goal of the meetings will be to ensure vehicles and service provided meet the standards set forth in this performance work statement. Meeting shall be as often as necessary to ensure performance is satisfactory.

5. Security:

5.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

5.2. At the close of each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and windows secured.

5.3. The contractor and as applicable, subcontractor shall not employ persons for work on this contract if such employees is identified as a potential threat to the health, safety, security, and/or general well-being or operational mission of the installation and its population. Nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

5.4. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

5.5. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled.

5.6. All personnel employed by the contractor must sign a non-disclosure statement prior to performing under this contract.

6. SECURITY AND SAFETY REQUIREMENTS. In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances and accident prevention purposes. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health (OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

6.1. SECURITY. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of DAFB. Employees are responsible for safeguarding all government property provided for contractor use.

6.1.1. At the close of each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured.

6.1.2. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

6.1.3. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

6.1.4. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

6.2. CONTRACTOR BADGE POLICIES. All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact.

The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registration section for approval IAW O Plan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

6.2.1. All contractor employees who'll be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation.

Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

6.2.2. DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

6.2.3. Base Contracting Office or base point of contact will immediately notify Security Forces, Pass and Registration when a contractor's employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor's badge to Pass and Registration when this occurs.

At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

6.3. INSTALLATION ACCESS. The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto DAFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicated on their contractor badge. Vehicle registration, proof of insurance and a valid driver's license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

6.3.1. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

6.3.2. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation. 5.3.3. During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/functions; access by Non-Essential Contractors will be suspended as the direction of the Installation Commander.

6.4. FLIGHTLINE DRIVING. Contractors will have to adhere to the provisions in DAFBI 13-202 if operating on the airfield.

7. Hours of Operation:

7.1. Hours of Operation depend on requirement to transport remains.

7.2. May involve extended work hours (i.e., overnight trips out of the local area, extended wait time at airports, etc.), holiday and weekend work.

NOTE: The successful vendor and all employees who would have any interaction with the AFMAO or CFF facilities would be required to sign a non-disclosure agreement which prohibits the signatory from discussing anything they see, hear or smell while in the facility. Dover AFB will take every action possible to protect the dignity of the honored dead, and the sensitivity of contractor personnel; however, employees must be made aware of the fact that they could be subjected to sights, noises or smells that could be very disturbing.