Modified SOWMy EDC Admin Support 8_23_2024 to 8_22_2025 -7-30-24.docx

Statement of Work-July 30, 2024

The My Employee Development Center (My EDC) Acquisition Support Training – RM#240011J

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

I. REQUIREMENTS

A. Administrative Assistant III Support Services Requirements for the My Employee Development Center (My EDC)

The Contractor shall provide Administrative Assistant III services to the Center for Medicare and Medicaid Services (CMS), Office of Human Capital (OHC), Division of Talent & Development, My Employee Development Center (My EDC). Performs a wide range of administrative duties with accuracy, efficiency, and attention to detail. This role requires excellent organizational skills, strong communication abilities, and a high level of professionalism; requires knowledge of organization's programs and operations, rules, and processes. Works independently within established procedures associated with the specific job function; ability to work in a fast-paced environment handling multiple tasks; and ability to adapt to changing priorities. The current hybrid work location is in the office one day per week but can change to 3-4 days in the office when instructor led training is scheduled.

Contractor primary duties will be as follows:

1. Provide in-person/hybrid customer service duties in reference to training and development of the Acquisition Workforce as follows:

· Support in-person and hybrid training operations.

· Provide logistical information to students and guests regarding trainings.

· Sign-in and escort external instructors and students when necessary.

· Address email inquiries about trainings via the acquisitiontrainingbranch@cms.hhs.gov resource mailbox.

· Schedule/assign training conference rooms via acquisitiontrainingbranch@cms.hhs.gov.

· Prepare/update daily training rooms’ assignment schedule whiteboard and/or digital signage electronic board.

· Coordinate with CMS IT to ensure training technology (computers, monitors, screens, audio, visual and passwords) is operating and functioning correctly.

· Respond/collaborate with CMS IT to support instructors, CMS managers and staff.

· Organize and process vendors’ close out documents (training attendance rosters excel spreadsheet/pdf attachments) received via email.

· Perform clerical/administrative functions (close-out classes) in the Learning Management System (LMS) in a timely manner and schedule email distribution of training attendance rosters to vendors and/or the points of contact (POC) of training course.

· Organize, edit, and maintain shared files on SharePoint.

· Perform other clerical and administrative duties, as assigned.

2. Candidate must have intermediate knowledge of Microsoft Office 365, SharePoint, Adobe Acrobat Professional and one year working experience in a Learning Management System (LMS).

a. A learning management system is a software application or web-based technology used to plan, implement, and assess a specific learning process. It's used for e-learning practices and, in its most common form, consists of two elements: a server that performs the base functionality and a user interface (UI) that is operated by instructors, students and administrators. LMS can provide students with blended learning experiences that combine traditional classroom teaching with online learning tools. This method is more effective than simple face-to-face education because it enriches instructor-led training in the classroom with digital learning content customized to fit a student's learning needs.

Businesses, government agencies, and traditional and online educational institutions often use these systems. They can improve traditional educational methods, while also saving organizations time and money. An effective system lets instructors and administrators efficiently manage elements such as user registration and access, content, calendars, communication, quizzes, certifications, and notifications.

3. Daily work schedule: Monday through Friday, 7:30 am until 4:00 pm (8 hrs.). The total level of effort is 40 hours per week. This excludes federal holidays and weekends. No overtime allowed. In the event the agency closes early, the contractor’s workday will also end.

4. Candidate must send an email when starting/ending workday to Program Manager and COR.

5. Contractor must notify both COR and Program Manager immediately if an emergency happens and Candidate needs to be out.

6. Contractor and Candidate must notify COR and Program Manager 5-business days in advance of scheduled/planned leave or vacation time off from work.

7. Candidate must use CMS issued email account when conducting/handling daily work activities.

8. If contractor’s candidate leaves for any reason, contractor needs to provide a qualified replacements in a reasonable amount of time.

II. DELIVERIES OR PERFORMANCE

A. PERIOD OF PERFORMANCE

The Period of Performance for this contract is as follows:

· Base Year - August 19, 2024 through August 18, 2025.

· Option Years as follows:

1. Option Year 1 - August 19, 2025 through August 18, 2026

2. Option Year 2 – August 19, 2026 through August 18, 2027

B. ITEMS TO BE FURNISHED AND DELIVERY SCHEDULE

The government shall provide the necessary system access to agency network to fulfill the requirements of this effort. The contractor’s candidate shall not use their personal email account when corresponding, the contractor shall provide the candidate with their company’s email address for communication. For example (Jane.Doe@ABCAgency.com). The contractor shall provide their Candidate with a laptop that is no older than 2 years, from the start date of the contract, that meets CMS computer systems standards and systems requirements and configuration in the performance of this order. In addition, any essential accessories (i.e. monitor, PIV card reader, and noise cancelling headphones) to accomplish the services as described in the SOW, in the performance of this order.

III. CONTRACT ADMINISTRATION DATA

A. GOVERNMENT REPRESENTATIVES

Phillip Harrell – Contract Officer Centers for Medicare & Medicaid Services 7111 Security Boulevard Baltimore, MD 21244 Telephone Number: 410-786-8635 Email Address: phillip.harrell@cms.hhs.gov

Renee Wallace-Abney – Contract Specialist Centers for Medicare & Medicaid Services 7111 Security Boulevard Baltimore, MD 21244 Telephone Number: 410-786-5128 Email Address: renee.wallace-abney@cms.hhs.gov

Famane Brown – Program Manager Centers for Medicare & Medicaid Services 7500 Security Boulevard Baltimore, MD 21244 Telephone Number: 410-786-3435 Email Address: famane.brown@cms.hhs.gov

Patricia L. Hill – Contracting Officer Representative (COR) 7500 Security Boulevard Baltimore, MD 21244 Telephone Number: 410-786-2138 Email Address: patricia.hill@cms.hhs.gov

B. KEY PERSONNEL

Administrative Assistant III assigned to this effort/task order.

C. CMS POLICIES:

Inclement Weather Conditions Obtaining proper inclement weather information remains the vendor’s responsibility.

If there is no media announcement, you should assume that your workplace will be open.

Any announcement of early dismissal will be made via the CMS e-mail system or by supervisor.

The number for inclement weather announcements is (410) 786-6010. After dialing the local number, listen to the recorded prompt and press #1 for office closing information.