MIRC Language Training_PWS_KL.docx

PERFORMANCE WORK STATEMENT (PWS)

Military Intelligence Readiness Command Language Proficiency Training

28 June 2024

Part 1

General Information

1. General: This is a supply order for commodities contract to provide language proficiency training. Comment by Lyons, Katie J CIV USARMY ACC (USA): Should this be a service?

1.1. Description of Supply/Introduction: The Contractor shall supply and deliver 2,286 virtual instructor-led language training hours on a Department of Defense (DOD) approved platform as defined in this Statement of Work. The contractor shall perform to the standards in this delivery order.

Comment by Lyons, Katie J CIV USARMY ACC (USA): Supply vs service

1.2. Background: Military Intelligence Readiness Command (MIRC) is responsible for providing Soldiers with a required language training and access to maintain their language proficiency. The MIRC has partner with other organizations in the past to provide virtual instructor-led training to maintain the proficiency.

1.3. Objectives: The Contractor shall supply and deliver 2,286 virtual instructor-led language training hours on a Department of Defense (DOD) approved platform by:

1.3.1. Provide qualified instructors to conduct language training sessions.

1.3.2. Develop and deliver language training curriculum in accordance with DoD-approved standards.

1.3.3. Utilize the DoD-approved platform to conduct training sessions.

1.3.4. Monitor student progress and provide feedback.

1.3.5. Maintain accurate records of student participation and progress.

1.3.6. Provide regular reports to the Government on student progress and training effectiveness.

1.4. Scope: The Contractor shall provide instructor-led language training hours to USAR linguists personnel using a Department of Defense (DoD)-approved platform. The training shall be conducted in virtual setting and shall include instruction in the requested target languages.

1.5. Period of Performance: The contractor shall provide access to the training platform for 365 days after the contract award.

1.6. General Information:

1.6.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor shall deliver the Quality Control Plan (QCP) by email to the Contracting Officer Representative (COR) within thirty (30) days of the contract award. The government will have fifteen (15) days to provide feedback and comments back to the Contractor. After acceptance of the QCP, the Contractor shall receive the Contracting Officer’s (CORs) acceptance in writing of any proposed change to his QC system. Any Government suggested changes will be accomplished through QCP Revision(s) for Government acceptance as the contract data deliverable.

1.6.2. Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: Offices are closed on holidays. The Contractor is not required to perform services on recognized holidays.

Memorial Day Juneteenth Thanksgiving Day Christmas Day

Independence Day

1.6.4. Hours of Operation: The Contractor is responsible for conducting business, during requested time.

1.6.5. Place of Performance: The tasks under this contract shall be performed virtually.

1.7. Type of Contract: The Government will award a firm fixed price (FFP).

1.7.1. Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Comment by Lyons, Katie J CIV USARMY ACC (USA): Will these be virtual or is travel involved?

1.7.2. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in the contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.3. Key Personnel: The following personnel are considered key personnel by the government: Training Coordinator. The Contractor shall provide a Training Coordinator who shall be responsible for managing the training schedule, enrollment, track attendance, facilitate communication, monitor course completion, generate reports, ensure technical readiness, manage course materials, and coordinate with Army systems.

1.7.4. Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.7.5. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately, whenever it becomes aware, that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. ACCEPTANCE. The act of an authorized representative of the Government by which the Government, for itself or as agent of another, assumes ownership of existing identified supplies tendered or approves specific services rendered as partial or complete performance of the contract.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.7. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.15. WARRANTY. A promise or affirmation given by a contractor to the Government regarding the nature, usefulness, or condition of the supplies or performance of services furnished under the contract.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services. Not Used.

3.2. Facilities. Not Used

3.3. Utilities: Not Used

3.4. Equipment. Not Used

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.3. Equipment: The Contractor shall provide equipment or procure necessary specialty equipment to accomplish tasks under this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Virtual Language Training: The Contractor shall provide the following Services:

5.1.1. Instructor Provision and Management

5.1.1.1. Recruit, vet, and maintain a roster of qualified language instructors for all required target languages.

5.1.1.2. Conduct regular performance evaluations of instructors and provide professional development opportunities.

5.1.2. Curriculum Development and Delivery

5.1.2.1. Develop comprehensive language training curricula for each target language, aligned with DoD-approved standards.

5.1.2.2. Create engaging, interactive lesson plans for virtual instruction.

5.1.2.3. Design and produce high-quality training materials, including digital resources and practice exercises.

5.1.2.4. Regularly update and refine curriculum based on student feedback and evolving DoD requirements.

5.1.3. Virtual Training Platform Implementation

5.1.3.1. Implement and maintain the DoD-approved virtual training platform.

5.1.3.2. Provide technical support for instructors and students using the platform.

5.1.3.3. Ensure platform compliance with DoD cybersecurity requirements.

5.1.3.4. Conduct regular system checks and updates to maintain optimal performance.

5.1.4. Training Execution

5.1.4.1. Schedule and conduct virtual language training sessions as per USAR requirements.

5.1.4.2. Implement a system for tracking student attendance and participation.

5.1.4.3. Deliver instruction using a variety of teaching methods suitable for virtual environments.

5.1.4.4. Adapt teaching approaches to accommodate different learning styles and proficiency levels.

5.1.5. Student Progress Monitoring and Feedback

5.1.5.1. Develop and implement a comprehensive system for assessing student progress.

5.1.5.2. Conduct regular proficiency assessments aligned with DoD language proficiency standards.

5.1.5.3. Provide timely, constructive feedback to students on their performance and areas for improvement.

5.1.5.4. Maintain detailed records of individual student progress and overall class performance.

5.1.6. Reporting and Communication

5.1.6.1. Generate weekly reports on student progress, attendance, and training effectiveness IAW CDRL A002, XXX. Comment by Lyons, Katie J CIV USARMY ACC (USA): Fill in names of CDRLs, if required

5.1.6.2. Produce quarterly reports on instructor performance and student satisfaction ratings IAW CDRL A003, XXX.

5.1.6.3. Compile and submit an annual comprehensive report on program effectiveness, including data analysis and improvement recommendations IAW CDRL A004, XXX.

5.1.6.4. Establish and maintain clear lines of communication with USAR leadership for program oversight.

5.1.7. Performance Metric Achievement

5.1.7.1. Implement strategies to consistently meet or exceed the 90% student/command satisfaction rate.

5.1.7.2. Develop and execute plans to achieve and maintain the 85% minimum pass rate for student assessments.

5.1.7.3. Establish a system for continuous monitoring and improvement of training material quality.

5.1.7.4. Ensure timely delivery of all training services and deliverables as specified in the contract.

5.2. SERVICE CONTRACT REPORTING (SCR): The Contractor shall provide timely reporting of the SCR when the contract meets reporting threshold requirements. The Contractor shall report ALL direct Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract via the secure data collection site, System for Award (SAM). The Contractor shall completely fill in all required data fields using the following web address: http://www.sam.gov/

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions)

6.1. Applicable Documents. The following documents are applicable to this PWS and attached appendices to the extent specified herein. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1. Government Standards.

6.1.1.1. Army Regulation 11-6, Army Foreign Language Program https://safe.menlosecurity.com/doc/docview/viewer/docN64B22A376E237fcbf5891f1fca07289f83c103911f1b1844da77f85fc319662d8565f3aaf08f

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 001 – Deliverables Schedule

TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

All deliverables are subject to Government acceptance and approval. They shall meet the professional standards and the requirements set forth in this scope. All deliverables shall be produced using recommended software tools/versions as accepted by the Government.

Deliverable

DI-QCIC-81722

COR

DI-MGMT-80507C

Within 30 days of contract award;

Within 5 business days of changes to approved schedule 1 copy

1 copy Email in Adobe PDF format

Email in Adobe PDF format

COR

COR

MIL-D-1000/11 NOT 1

MIL-D-1000

1 copy Hard copy

Email in Adobe PDF format

COR

COR