Military to Mariner PWS_2.0.docx

PERFORMANCE WORK STATEMENT

Military to Military Sealift Command Mariner Credentialing Program

1. Scope.

The Contractor shall provide credentialing program assistance described herein.

2. BACKGROUND:

The goal of the Military to Military Sealift Command (M2MSC) Mariner Credentialing Program is to facilitate merchant mariner credentialing for active-duty or veteran military personnel. For M2MSC, Military Sealift Command requires a comprehensive M2MSC Credentialing Software Program with credentialing assistance. The goal of the M2MSC Mariner Credentialing Software Program is to enable merchant mariner credentialing for active-duty or veteran military personnel. The contractor shall use a credentialing software dashboard to convert military maritime credentials into qualifications recognized by the U.S. Coast Guard (USCG) and to meet Standards of Training, Certification and Watch keeping (STCW) requirements. The contractor shall provide associated assistance to include a clear pathway, personalized support, and career guidance to M2MSC participants, ensuring a ready pool of qualified mariners from the military while also tracking the success of the program.

3. OBJECTIVE:

· The Contractor shall use credentialing software dashboard results to provide up to 250 M2MSC candidates per contract year a career pathway towards USCG licensing, career guidance, and mentorship.

· The Contractor shall streamline and automate the tasks associated with obtaining Merchant Mariner Credentials under the M2MSC Program for candidates.

4. PLACE OF PERFORMANCE:

The work to be performed under this contract shall be performed at the Contractor’s facility. The contractor shall provide all support materials, including the online credentialing software program and dashboard.

5. REQUIREMENTS/SPECIFIC TASKS:

5.1. The Contractor shall provide USCG licensing support, career guidance and mentorship to active duty and veteran military personnel who MSC has identified as candidates for Military Sealift Command CIVMARs. This support, career guidance and mentorship includes:

5.1.1. Initial Enrollment & Assessment (Program Start): The Contractor will be notified via an email from MSC that a new candidate has been identified for the M2MSC program. The contractor shall add the M2MSC candidate to the M2MSC Credentialing Program Dashboard within 48 hours of this notification. This triggers candidate enrollment.

5.1.2. Document Discovery and Personalized Pathway Creation: During the initial assessment, the candidate will provide their sea service and training documents to the contractor. Based on this information, the contractor shall create a personalized pathway detailing the steps required to obtain the Merchant Mariner Credential.

5.1.3. Personalized Pathway Completion: The contractor shall provide the finalized personalized pathway to MSC training coordinators who will establish a training plan with USCG Approved Training Providers. The contractor shall mentor and guide the M2MSC Candidate through completing the steps in their personalized pathway with the end-goal being eligibility to apply for/upgrade their Merchant Mariner Credential (MMC). Upon completion of each requirement in their pathway, the candidate shall inform the contractor, and the contractor shall update the dashboard status within 2 business days of receiving the notification.

5.1.4. Issues Affecting Completion: The Contractor shall notify the N1 training coordinators immediately upon receipt of a request to drop out of the program from a candidate. Additionally, the contractor shall notify N1 training coordinators if they are unable to communicate with or locate a candidate or have reason to believe that the candidate is no longer pursuing the MMC. In all cases, the dashboard status shall be updated along with the email notification to the N1 training coordinators.

5.1.5. Readiness Confirmation: When all requirements of the personalized pathway training plan have been completed by the candidate, the contractor shall confirm readiness to apply for the applicable MMC. The contractor shall review all of the M2MSC Candidate’s documentation (i.e. training certificates, military records, sea service letters, etc.) to ensure they meet USCG requirements. The contractor shall format all documents according to the precise standards and order required by the National Maritime Center (NMC).

5.1.6. Application Preparation: The contractor shall assist the potential mariner with completing the necessary MMC application forms, ensuring all information is accurate and consistent with the supporting documentation.

5.1.7. Pre-Submission Review: Before submitting the application and forms, the contractor shall conduct a final, thorough review of the complete application package (forms and supporting documents) to catch any potential errors or omissions.

5.1.8. Application Submission: The contractor shall submit the completed application package to the NMC on behalf of the M2MSC candidate. This includes all the required forms and correctly formatted documentation.

5.1.9. Application Monitoring: The contractor shall actively monitor the progress of the application through the USCG credentialing process and update the status on the dashboard at least weekly. The contractor shall monitor the application status and provide support to the potential mariner until the MMC is approved and issued by the USCG.

5.1.10. Issue Resolution: If the NMC raises any questions, requests additional documentation, or identifies any issues with the application, the contractor shall provide third-party support. The contractor shall work to resolve the issues with 3 business days by providing clarification, gathering additional information, or appealing decisions if necessary. If the contractor is unable to resolve issues within the required timeline, MSC’s training coordinators shall be notified.

5.1.11. MMC Approval (Program End): Following MMC approval and issuance by the USCG, the contractor shall update the dashboard to indicate completion within 2 business days.

6. CONTRACTOR PROVIDED EQUIPMENT, SUPPLIES AND SERVICES:

6.1 The Contractor shall provide all facilities, supplies, and services necessary for this program.

7. Period of Performance