Market Research Survey SOE 6G.docx

DEFENSE LOGISTICS AGENCY

TROOP SUPPORT

700 ROBBINS AVENUE

PHILADELPHIA, PENNSYLVANIA 19111-5092

Market Research Survey Special Operational Equipment (SOE) Tailored Logistics Support (TLS) Program

NAME OF COMPANY:

CAGE CODE:

Website Address:

POCs INFORMATION (name, title, phone number, email address):

1. Based on a size standard of 500 employees, is your business considered large or small?

2. Is your business one of the following: veteran-owned small business, service-disabled veteran-owned small business, small-disadvantaged business, or women-owned small business?

3. Provide a brief description of your company, including your mission and core competencies.

4. Long-term contracts:

a. What is currently your highest dollar value long-term contract related to the SOE sector?

b. What is currently your highest volume (orders) long-term contract related to the SOE sector?

c. What percentage of your annual revenue is derived from government contracts?

5. As a TLS contractor, you would be required to pull together resources of the SOE commercial industry under one business umbrella. Provide a sample list of companies, that you currently have an established relationship with, who provide SOE equipment. For each company, please describe the nature and duration of your relationship.

6. What is your company's process for identifying, vetting, and onboarding new suppliers? How quickly can you typically onboard a new supplier?

7. What are the key trends in the SOE marketplace that you believe will impact the SOE TLS program over the next 5-10 years?

8. What are biggest/most in demand products or services in the SOE marketplace today? Please provide specific examples.

9. DLA anticipates using a Price Evaluation List as part of the acquisition (PEL). The list typically includes 100 to 300 items.

Price Evaluation List (PEL). The price evaluation list is a representative sample of the types of items purchased by DLA Troop Support. The prices for the PEL and Acceptable Alternates will be Ceiling Prices after contract award. It is the maximum unit price that the Government will pay during the base period and each applicable option period for items on the PEL. Pricing shall be for new/unused products. The prices are to be FOB Destination prices worldwide (except CENTCOM) and include all applicable costs including marking and packaging requirements. During the post-award competition of delivery orders, the contractor may not submit a quote for a PEL item or Acceptable Alternate with a price that exceeds the applicable contractual Ceiling Price.

a. Would your company be able to offer ceiling prices for a 1-year base period and three (3) 2-year option periods for a maximum term of 7 years?

b. Would your company be able to offer ceiling prices for a 2-year base period and four (4) 2-year option periods for a maximum term of 10 years?

10. Individual delivery orders under the program can range from $3,000.00 up to $100 million. All delivery orders are firm fixed price. Commercial advance and interim payments will not be provided by the Government. What type of resources or practices would your company utilize to ensure your company has the financial resources for this effort?

11. A key feature of the SOE TLS program is providing robust customer support to the DoD military customers/end user. TLS contractors must have dedicated personnel assigned to the day-to-day management of the TLS Program. TLS contractors must have customer support representatives available twenty-four (24) hours daily, seven (7) days per week to provide support via telephone and/or email correspondence.

a. Does your company have the resources to meet this requirement? Please briefly describe your current customer support infrastructure and technology platforms.

b. How do you measure customer satisfaction?

c. How do you handle escalated customer issues?

12. The SOE TLS Program is a high-volume program with 10,000 delivery orders annually for over 49,000 lines. As a TLS contractor, you would be required to quote 90% of the delivery order RFQs. Does your company have the resources to respond to the anticipated volume and the ability to expand when volume increases? Please describe your order processing system and technology platforms

13. Please note that though items may drop-ship from subcontractors/suppliers to the end-user, the TLS contractor is responsible for managing suppliers and ensuring delivery timelines are met.

a. TLS contractors are required to meet a 90% on time delivery rate. Would your company be able to meet this requirement?

b. Delivery is required worldwide to include SOUTHCOM, PACOM, EUCOM, and AFRICOM. Does your company have the resources to ship overseas? Please briefly describe your experience with international shipping, including customs regulations, documentation requirements, and transportation logistics. What percentage of your current shipments are international?

14. What quality control procedures does your company utilize?

15. How long of a ramp-up period (implementation period) would you require for this type of contract – 30 days, 60 days, longer? Provide anticipated implementation activities.

16. Comments or anticipated challenges:

Please return your completed survey to Mary Ryan at Mary.Ryan@dla.mil image1.png