Market Research Questionnaire - Sources Sought.pdf

MARKET RESEARCH QUESTIONNAIRE

Joint Base Custodial Services

Joint Base Charleston, SC September 2025

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Name:

Location:

CAGE:

Email:

Phone #:

1. Purpose The purpose of this market research requirement is to seek out commercial contractor services that can provide all management, tools, supplies, equipment, and labor necessary to ensure custodial services are performed at Joint Base Charleston, in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish appropriate supplies including trash liners, toilet paper, paper towels, and hand soap in restrooms and other areas identified. Additionally, the contractor will adhere to Joint Base Custodial Common Levels of Service Standards, which establishes minimum cleaning frequencies.

2. Scope of Work Scope of work consists of cleaning and vacuuming non-carpeted floors, carpeted floors, stairways, elevators, handicap lifts, and floor mats. Moreover, trash and recycling collection as well as dusting, cleaning of vertical surfaces below six feet. Restroom/locker rooms shall be cleaned and disinfected to include drinking fountains which are typically in close proximity. Furthermore, Joint Base Charleston has special requirement facilities, they include Child Development Centers, Youth Centers, and Fitness Centers that require more frequent and stringent custodial services. Overall, there is approximately 1,472,832 SF that requires service.

3. Background The requirement is a follow-on service contract requirement that is scheduled to expire on 30 Sept 2026. The facilities for this requirement are located at two geographical locations within JB CHS jurisdiction. Air Base, North Charleston and Weapons Station, Goose Creek.

4. Questionnaire

a. Please identify any ambiguities or unclear areas within the draft Performance Work Statement that you believe should be addressed.

b. Which scheduling applications or software do you currently use or recommend for managing custodial services across a geographically separated base with multiple facilities with varying degrees of service?

Joint Base Charleston, SC September 2025

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c. How does your company address staffing for contracts that require security/background checks for employees?

d. How would your company manage retention issues to ensure contract performance does not fall below satisfactory?

e. Have you encountered any significant challenges in managing large, multi-facility custodial contracts? If so, please describe them and how they were managed.

f. Are there any specific trainings or certification programs you believe are essential for custodial staff to ensure high quality service delivery?

g. Is your company one of the following set-asides?

☐ Large Business ☐ Small Business ☐ 8(a) SB ☐ Service Disable Veteran Owned SB ☐ HUBZone SB ☐ Women Owned SB

h. Does your company perform or subcontract out the following;

i. Standard custodial services for office buildings:

☐ In-house ☐ Subcontract ☐ Don’t Perform

ii. Custodial services for Child Development Centers, Youth Centers, and Fitness Centers:

iii. Periodic Hard Floor maintenance and carpet restorative cleaning services:

5. Performance Tasks

a. Does your company create, track, and provide your customer’s schedules and reminders for periodic services?

Joint Base Charleston, SC September 2025

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☐ YES ☐ NO

b. What is your standard response time to re-accomplishing inadequate services?

i. Normal Business Hours

1. Routine: Choose an item.

2. Urgent: Choose an item.

ii. After Hours, Weekends & Holidays

1. Routine: Choose an item.

2. Urgent: Choose an item.

c. How much transition time does your company require to assemble personnel for a large custodial contract and mobilize to site?

d. How does your company institute changes/modifications to the contract? Do you have pre-negotiated rates for changes, or do you use the same rate and just increase the square footage?

e. Does your company furnish vehicles and cleaning equipment?

f. Can your company provide restroom supplies (i.e. toilet paper, paper towels, and dispensers, etc.)?

g. Given the requirement for 'deep cleaning to remove embedded soil from carpet fibers', please describe the specific carpet cleaning method you would utilize and how it effectively addresses soil suspension, soil extraction, and drying while also improving the visible appearance of the carpet.

6. Quality Assurance

a. What’s the number of discrepancies permitted that you would still consider Satisfactory performance for the following;

Joint Base Charleston, SC September 2025

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i. Facility restroom/cleaning services: ________________________per month

ii. Periodic cleaning services: ________________________________per month

iii. CDC, youth center, and fitness centers cleaning services: _______per month

iv. Quality control deliverables: ______________________________per month

b. How does industry define a discrepancy or deficiency on large custodial contracts?

c. Do you use customer surveys or other methods to gather feedback on your services?

Is it a useful tool that is effective in ensuring satisfactory quality?

d. How do you ensure employees perform to contract standards? Any recommended monitoring or accountability efforts?

e. What quality control methods have you found to be most effective in ensuring compliance with custodial standards for large contracts with multiple facilities with varying degrees of service? Does this method require a dedicated Quality Control position?