Market Research Questionnaire - Custodial for KTR Final.docx

MARKET RESEARCH QUESTIONNAIRE

Joint Base Custodial Services Joint Base Charleston, SC 5 March 2020 Name: Click or tap here to enter text.

Location: Click or tap here to enter text.

Date: Click or tap here to enter text.

Email: Click or tap here to enter text.

Phone #: Click or tap here to enter text.

1. Purpose The purpose of this market research requirement is to seek out commercial contractor services that can provide; all management, tools, supplies, equipment, and labor necessary to ensure custodial services are performed at Joint Base Charleston, in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish appropriate supplies including trash liners, toilet paper, paper towels, and hand soap in restrooms and other areas identified. Additionally, the contractor will adhere to Joint Base Custodial Common Levels of Service Standards, which establishes minimum cleaning frequencies.

2. Scope of Work Scope of work consist of cleaning and vacuuming non-carpeted floors, carpeted floors, stairways, elevators, handicap lifts, and floor mats. Moreover, trash and recycling collection as well as dusting, cleaning windows and glass are also required services. Restroom/locker rooms shall be cleaned and disinfected to include drinking fountains which are typically in close proximity. Furthermore, Joint Base Charleston has special requirement facilities, they include Child Development Centers, Youth Centers, and Fitness Centers that require more frequent and stringent custodial services. Overall there are approximately 411,970 SF of level one services, 1,894,407 SF of level two services, and 238,394 SF of level four services.

3. Background The requirement is a follow-on service contract requirement that is scheduled to expire on 30 Sept 2021. The all facilities for this requirement are located at two geographical locations within JB CHS jurisdiction. Air Base, North Charleston and Weapons Station, Goose Creek

4. Contract Type

a. Does your company perform these similar services in the commercial sector?

☐ YES ☐ NO

b. How long are your contracts?

☐ One to two years ☐ Three to four years ☐ Five years or longer

c. Is your company registered in SAM (https://www.sam.gov/)?

☐ YES ☐ NO

i. If yes, please provide company CAGE Code. Click or tap here to enter text.

d. Is your company one of the following set-asides?

e. Does your company perform or subcontract out the following;

i. Standard custodial services for office buildings:

☐ In-house ☐ Subcontract ☐ Don’t Perform

ii. Custodial services for Child Development Centers, Youth Centers, and Fitness Centers:

☐ In-house ☐ Subcontract ☐ Don’t Perform

iii. Periodic Hard Floor maintenance and carpet restorative cleaning services:

☐ In-house ☐ Subcontract ☐ Don’t Perform

5. Contract Line Item Structure

a. What unit of measurement do you use most frequently to quantify your pricing for services provided?

☐ Monthly ☐ Lump Sum ☐ Other_________

6. Performance Tasks

a. Does your company create, track, and provide your customer’s schedules and reminders for periodic services?

☐ YES ☐ NO

b. What is your standard response time to re-accomplishing inadequate services?

i. Normal Business Hours

1. Routine: Choose an item.

2. Urgent: Choose an item.

ii. After Hours, Weekends & Holidays

1. Routine: Choose an item.

2. Urgent: Choose an item.

c. How much transition time does your company require to assemble personnel for a large custodial contract?

d. How does your company institute changes/modifications to the contract? Do you have pre-negotiated rates for changes or do you use the same rate and just increase the square footage?

e. Does your company furnish vehicles and cleaning equipment?

f. Can your company provide restroom supplies (i.e. toilet paper, paper towels, and dispensers, etc.)?

☐ YES ☐ NO

7. Quality Assurance

a. Does your company periodically use customer service questionnaires to collect performance information on quality, schedule, responsiveness, professionalism and overall customer satisfactory after completion of service tasks?

☐ YES ☐ NO

b. What’s the number of discrepancies that you would consider Satisfactory performance for the following;

i. Facility restroom/cleaning services: Click or tap here to enter text. per month

ii. Periodic cleaning services: Click or tap here to enter text. per month

iii. CDC, youth center, and fitness centers cleaning services: Click or tap here to enter text. per month

iv. Quality control deliverables: Click or tap here to enter text. per month

c. What is generally your companies remedy to correct valid customer discrepancy for each of area of performance?

i. Quality: Click or tap here to enter text.

ii. Supply: Click or tap here to enter text.

iii. Schedule: Click or tap here to enter text.

iv. Professionalism: Click or tap here to enter text.

d. How does your company manage/schedule workload that must be made up after a Federal Holiday to be able to maintain an acceptable level of service?

Click or tap here to enter text.

e. Indicate by numbering from 1 to 4 with 1 being most utilized method of surveillance used on contract. If a method is not utilized, mark as N/A.

i. 100% inspection: Click or tap here to enter text.

ii. Random Sampling/Inspection: Click or tap here to enter text.

iii. Periodic Inspection: Click or tap here to enter text.

iv. Customer Complaints: Click or tap here to enter text.

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