Market Research and Test and Evaluation for SAVER SOW.pdf

DEPARTMENT OF HOMELAND SECURITY

Science and Technology Directoriate

STATEMENT OF WORK (SOW)

FOR

Market Research and Test and Evaluation for SAVER

1.0 GENERAL

1.1 BACKGROUND

The U.S. Department of Homeland Security (DHS) established the System Assessment and Validation for Emergency Responders (SAVER) Program to assist emergency responders making procurement decisions. DHS Grants Programs fund a substantial portion of responder equipment purchases at the state and local levels. Under the management of the National Urban Security Technology Laboratory (NUSTL), SAVER acts as an honest broker of procurement-related information for emergency responder equipment and helps federal, state, local, and tribal responders make informed procurement decisions.

Organized within DHS Science and Technology Directoriate (S&T), the SAVER Program conducts objective assessments and validations of commercial equipment and systems and provides those results along with other relevant equipment information to the emergency responder community in an operationally useful form.

The SAVER Program:

• Conducts impartial, practitioner-relevant, operationally oriented assessments and validations of emergency response equipment; and

• Provides information, in the form of knowledge products that enable decision-makers and responders to better select, procure, use, and maintain emergency equipment.

Information provided by the SAVER Program is shared nationally with the responder community, providing a life- and cost-saving asset to DHS, as well as to federal, state, and local responders. SAVER Program knowledge products provide information on equipment that falls under the categories listed in the DHS Authorized Equipment List (AEL), focusing primarily on two main questions for the responder community: “What equipment is available?” and “How does it perform?”

To execute its mission, NUSTL manages the SAVER Program and utilizes in-house researchers and engineers, as well as outside organizations, to provide subject matter expertise; technical, programmatic, and management support; specialized laboratory testing; and site facilities needed to conduct SAVER activities, particularly assessments of emergency response equipment.

1.2 SCOPE

The contractor is tasked with the creation of knowledge products and the testing and evaluation of commercially available emergency responder tools and equipment. The scope of work includes, but is not limited to, the following major activities:

file://hqnas/SHARED/G-A/G-ACS/CAAT%20Team/TOOLBOX/SCOPE%20PARAGRAPHS.doc

• Planning, coordination, and execution of focus groups and technology assessments. This includes conducting these activities on-site at the Contractor's own facility, leveraging their infrastructure and resources to facilitate comprehensive assessments of emergency responder equipment, including the ability to perform emergency responder scenarios.

• Supporting the development of various knowledge products as requested by the SAVER Program

Manager. These products include, but are not limited to, technotes, market survey reports, focus group reports, and assessment reports.

• Actively participating in the SAVER review and adjudication/edit process, ensuring that all products are submitted to NUSTL in a timely and efficient manner.

• Providing ready access to a broad spectrum of subject matter experts and practitioners across all responder disciplines, ensuring that assessments and products are informed by the latest operational insights and expertise.

Data Management:

The Contractor is authorized to collect limited business contact information solely for the purpose of conducting technology assessments. This information will be handled with the utmost confidentiality and will not be shared externally. Upon the conclusion of the assessment activity, all collected data will be securely destroyed, and the Contractor is not required to retain Controlled Unclassified Information (CUI) for the Government. The Contractor will utilize Department of Defense information systems for the collection, processing, and storage of the limited business contact information, ensuring compliance with all relevant security protocols.

No foreign end products or services will be used under this contract.

1.3 OBJECTIVE

The objective of this solicitation is to engage a contractor to conduct in-depth market research and objective comparative assessments of commercially available emergency responder tools and equipment, entirely in-house at the Contractor's facility. This effort aims to produce authoritative market survey and assessment reports, enabling emergency responder agencies across the U.S. to make informed procurement decisions, often utilizing federal DHS grant funding, to enhance their operational readiness and effectiveness.

1.4 APPLICABLE DOCUMENTS

1.4.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

N/A

1.4.2 Reference Documents

The following documents may be helpful to the Contractor in performing the work described in this document:

SAVER | Homeland Security (dhs.gov)

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Administrative, Technical, and Fiscal Sub-Activity Management: the contractor shall conduct the functions necessary for efficient management of this sub-activity, including https://www.dhs.gov/science-and-technology/saver supporting development of any required compliance documentation from DHS S&T (e.g., transition planning, privacy, environmental health and safety, and/or human subjects research) and shall provide detailed fiscal and technical reports for tracking milestones, deliverables, and total project progress monthly, following sub-activity kick-off.

2.1.1 Kick-off Meeting: the contractor shall conduct a kick-off meeting with interagency sub-activity management team (consisting of DHS S&T and other interagency partners as identified by DHS S&T) within 14 business days of award to review tasks, confirm deliverables, review proposed plan, and define management structures and expectations.

2.1.2 Monthly Reporting: the contractor shall participate in monthly check-in calls with the SAVER management team to discuss progress, and provide a written Monthly Status Report in S&T provided template via email prior to the last day of each month that includes:

2.1.2.1 Accomplishments and key milestones reached during the reporting period;

2.1.2.2 Anticipated accomplishments for the upcoming reporting period; and

2.1.2.3 Any issues, problems, or concerns associated with cost, schedule, or upcoming deliverables.

2.1.3 Compliance Assurance Support:The contractor shall support S&T in the development of compliance related documents. Compliance approvals and documents may include, but not be limited to, those related to transition planning, privacy, environmental health and safety, and human subjects research.

2.2 TechNote Development – the contractor will develop a maximum of two (2) technology briefs, called “TechNotes.” TechNotes are two-page documents that briefly explain what a technology does, its uses, how it works, its relevance to responders and who uses the technology, adhering to the NUSTL technote template.

In particular, the contractor will:

2.2.1 Create first draft –Research and coordinate research with NUSTL project lead, and provide written descriptions of:

2.2.1.1 What the technology does

2.2.1.2 How the equipment works

2.2.1.3 What the technology is used for

2.2.1.4 The relevance to responders

2.2.2 Create a second draft – Provide draft for review, input, and feedback and additional iterations

2.2.3 Final Draft –Provide a final draft based on feedback from NUSTL project lead for submission to NUSTL Quality Management Office

2.3 Market Survey Report (MSR) Development – the contractor will lead research and writing efforts on up to 5 market survey reports. Market survey reports will provide commercial marketplace snapshots for types of equipment. In the MSR the contractor will discuss information on equipment manufacturers, contact information, and salient technical characteristics, adhering to the NUSTL market survey report template. For specific markets with a large number of manufacturers, a representative sampling of the market may be featured. Specifically, the contractor will:

2.3.1 Create first draft – Conduct research and provide written descriptions of:

2.3.1.1 How the equipment works

2.3.1.2 Applications to responder missions, how it is currently used by responders

2.3.1.3 Categories or subcategories of equipment

2.3.1.4 Key features for selection

2.3.1.5 Applicable standards or certification programs

2.3.1.6 Cybersecurity concerns or considerations

2.3.1.7 Market research, including but not limited to products, manufacturers, vendors, and comparative specifications

2.3.1.8 Solicit feedback on any gaps and areas to work collaboratively with

NUSTL project lead to determine if scope needs to be narrowed – e.g. a subcategory of technology or operational application, especially if the market is particularly large

2.3.1.9 Develop content for DHS Tech Scouting – Develop content, questions, use cases, technical information needs, and request for information (RFI), including:

2.3.1.10 Clearly defined specifications of interest

2.3.1.11 Questions for questionnaire to be answered by RFI respondents

2.3.1.12 Analyze inputs received from DHS Tech Scouting and RFI respondents

2.3.2 Second draft – Provide to NUSTL for review, input, and feedback for continuous iterations of edits

2.3.3 Final draft – provide a final draft based on feedback from NUSTL project lead

2.3.3.1 Provide to NUSTL project lead for submission to NUSTL’s Quality

Management Office

2.3.3.2 Respond to any questions for requests for changes based on feedback from external subject matter expert reviews or DHS Quality Management Office reviews

2.3.3.3 Update final document based on feedback and send back to NUSTL project lead for submission to NUSTL Quality Management Office

2.4 Focus Group –the contractor will twice convene a group of first responders to participate in focus groups that will provide the evaluation criteria for a SAVER assessment. A focus group is conducted before its corresponding assessment in order to identify and define evaluation criteria, prioritize and weight each evaluation criterion, determine what equipment to be selected for assessment, design scenarios for the assessment, and identify any additional first responder needs to be assessed.

2.4.1 Focus Group Preparation:

2.4.1.1 Participants: Identification of SME and participant candidates, with input from NUSTL, develop wording for invitation communications, coordinate travel including making common carrier reservations, identifying room blocks and facilitating required approvals. (All invitations will be sent to participants by the NUSTL project lead.)

2.4.1.2 Venue Identification: If the focus group will not be held at NUSTL (New York or Chicago area), conduct research and propose venue options (ideally those that could also potentially serve as the assessment venue so a site visit can be conducted as well)

2.4.1.3 Develop presentation on technical aspects of technology and present at the Focus Group event

2.4.1.4 Prepare logistics packets for participants

2.4.1.5 Participants: Send official invites to participants and subject matter experts

2.4.1.6 Compliance: Develop and submit required compliance forms to the

Quality Manager for processing

2.4.1.7 Communications: Coordinate social media campaigns with DHS S&T’s

Communications and Outreach Division

2.4.1.8 Develop presentation on NUSTL and SAVER overviews as well as focus group execution and criteria, scenario, product selection

2.4.1.9 Facilitate dry run of the focus group

2.4.2 Focus Group execution– the contractor will help set the focus group agenda, facilitate the conversation, hone evaluation criteria and criteria weighting, and manage a spreadsheet to capture assessment criteria

2.4.2.1 Coordinate site-access based on venue requirements

2.4.2.2 Serve as data collector in pre-event interviews

2.4.2.3 Compile results of pre-event interviews, compile criteria received into proposed SAVER categories

2.4.2.4 Serve as data collectors during Focus Group Event. (NUSTL project lead will lead the Focus Group discussion.)

2.4.3 Develop Focus Group Report as per publication templates and publication review policy, the contractor will develop 1 focus group report for each focus group (2 total).

2.4.3.1 Complete draft Focus Group Report within 30 days of Focus Group completion

2.4.3.2 Provide draft to NUSTL for review, input, and feedback, and continued iterations

2.4.3.3 Route final draft to NUSTL project lead for submission to Quality

Management Office

2.4.3.4 Update final document based on provided feedback

2.4.3.5 Submit final draft to NUSTL project lead for submission to NUSTL

Quality Management Office for final review to prepare for publication

2.5 Assessment – CONTRACTOR will support all logistics and execution of 2 SAVER assessments and 2 subsequent SAVER assessment reports. Assessment activities are mapped to the evaluation criteria established by the focus group and are driven by scenarios representative of real-world responder conditions. Equipment used in assessments is procured when appropriate; on occasion due to the cost and complexity of some equipment, equipment may be borrowed from vendors or responder agencies. CONTRACTOR conducts most preparation tasks with close guidance and direction from NUSTL, using NUSTL templates and to NUSTL’s satisfaction in iterative process determined by NUSTL. This involves, as needed per NUSTL direction:

2.5.1 Assessment Planning: CONTRACTOR will conduct an assessment on a commercial technology for first responder use, and support NUSTL in providing results along with other relevant information to the emergency responder community.

2.5.1.1 Recruiting Participants: Identification of alternate SME and evaluator candidates if the focus group participants are not available, with input from NUSTL, develop invitation communications, coordinate travel

2.5.1.2 Scenario planning – props and supporting equipment identification, activity rotation timing

2.5.1.3 Venue planning and setup for SAVER assessment – CONTRACTOR shall possess ability to host SAVER assessment, particularly the abillity to provide access to a first responder technology testing facility that includes:

2.5.1.3.1 Search and Rescue Facilities

2.5.1.3.1.1 Rubble piles

2.5.1.3.1.2 Simulated disaster zones

2.5.1.3.1.3 Collapsed buildings and structures

2.5.1.3.1.4 Damaged vehicles

2.5.1.3.1.5 Maritime vehicles

2.5.1.3.1.6 Mock train cars

2.5.1.3.1.7 FAA-approved open outdoor area for UAS testing

2.5.1.3.2 Firefighting Structures and Facilities

2.5.1.3.2.1 Collapsed buildings

2.5.1.3.2.2 Multi-story staircase

2.5.1.3.2.3 HazMat chemical training area

2.5.1.3.3 Emergency Management and Disaster Response Facilities

2.5.1.3.3.1 Ability to simulate large-scale crises

2.5.1.3.3.2 Tabletop exercise space

2.5.1.3.3.3 Command vehicles

2.5.1.3.3.4 Subterranean tunnels

2.5.1.3.4 Law Enforcement / Tactical Response Facilities

2.5.1.3.4.1 Mock border crossings

2.5.1.3.4.2 Tactical shoot houses

2.5.1.3.4.3 Weapons ranges

2.5.1.3.4.4 Mock Crime scenes

2.5.1.3.4.5 Tactical vehicle driving tracks

2.5.1.3.4.6 Demolition ranges

2.5.1.3.4.7 Canine agility course

2.5.1.3.5 Emergency Medical Services Facilities

2.5.1.3.5.1 Mock Emergency Room with entry bays

2.5.1.3.5.2 Ambulances

2.5.1.3.6 AV-equipped Classroom space

2.5.1.4 Obtaining products to be assessed, preferably by purchase or rental of new equipment

2.5.1.5 Purchase – Using funds already provided. NUSTL lead to coordinate with Business Manager if more is needed, should be coordinated based on the focus group recommendations.

2.5.1.6 Making arrangements with vendors for borrowing and establishing contact to facilitate written agreements between DHS and vendors.

2.5.1.7 Product pre-testing (where applicable), in preparation for assessment, to inform scenarios and become familiar with product performance and safe operation. Not a standards performance test.

2.5.1.8 Arrange travel for responder evaluators – using the funds already provided – including making common carrier reservations, identifying room blocks and facilitating required approvals.

2.5.1.9 Develop Draft Test Protocol for NUSTL submission to DHS compliance office

2.5.1.10 Develop Test Plan, including questionnaires aligned with evaluation criteria

2.5.1.11 Send official invites to evaluators, observers and subject matter experts;

virtual introduction to CONTRACTOR for logistic coordination

2.5.1.12 Compliance and Legal: Coordinate with NUSTL program manager and project lead on human subjects, privacy, and institutional review board processes and procurements as needed using text provided by

CONTRACTOR

2.5.1.13 Facilitate document reviews and approvals via NUSTL’s Quality Management System

2.5.1.14 Provide logistic packet materials to CONTRACTOR

2.5.1.15 Communications: Coordinate press releases, social media campaigns, etc. with DHS S&T’s Communications and Outreach Division

2.5.1.16 Event – Lead or Support the Assessment and/or data collection

2.5.1.17 Lead or support analysis of assessment results

2.5.1.18 Follow-up communications with participants, what to bring, directions to venue, etc.

2.5.1.19 Coordinate vendor participation

2.6 Assessment Execution: CONTRACTOR shall coordinate all logistics for 2 Assessment events, including:

2.6.1 Venue access

2.6.2 Timing and location of all scenarios within site and facilities

2.6.3 Equipment delivery, PPE, set-up, signage

2.6.4 Arrangements for lunch, daily hydration supplies

2.6.5 Conduct dry run

2.6.6 Facilitate participant arrival and check in (sign-in sheet, collection of signed compliance forms)

2.6.7 Assist evaluator teams with equipment as needed

2.6.8 Serve as data collectors at the assessment if needed

2.6.9 Film assessment events of each scenario and each product being assessed for compilation in a SAVER video Report

2.7 Assessment Report: Lead or support authoring of 2 Assessment Reports that summarizes results from each of the assessments (2 total)

2.7.1 Assessment Report – Complete draft assessment report within 60 days of assessment completion

2.7.1.1 “QuickLook” of report containing a summary of results within 30 days of assessment completion

2.7.2 Provide draft to NUSTL for review, input, and feedback, and continued iterations

2.7.3 Route final draft to NUSTL project lead for submission to Quality Management

Office

2.7.4 Update final document based on provided feedback

2.7.5 Submit to Quality Management Office for final review to prepare for publication

2.7.6 Produce a video assessment report, mirroring the written SAVER assessment report, from filmed footage at the SAVER assessment within 90 days of the completion of the SAVER assessment

3.0 CONTRACTOR PERSONNEL

Work required in support of SAVER market research and writing and test and evaluation of emergency responder equipment may necessitate experience, specialized knowledge and expertise with:

• Commercially-available emergency responder equipment and tools

• Police, fire, and emergency medical services scenarios and operational use cases

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this SOW.

3.2 Continuity of Support

The Contractor shall ensure that the contractually required level of support for this requirement is maintained at all times. The Contractor shall ensure that all contract support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., and replacement personnel will not be provided, the Contractor shall provide e-mail notification to the Contracting Officer’s Representative (COR) prior to employee absence.

Otherwise, the Contractor shall provide a fully qualified replacement.

3.3 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer. The following Contractor personnel are designated as Key for this requirement. Note: The Government may designate additional Contractor personnel as Key at the time of award.

• Principal Lead

• Lead Test Engineer

• Test Site Facilities Manager

• Search and Rescue SME Lead

• Fire SME Lead

• Law Enforcement SME Lead

• Emergency Medical Services SME Lead

3.3.1 Contractor Key personnel shall not be assigned by the Contractor to more than one key position for this requirement.

3.4 Principal Lead

The Contractor shall provide a Principal Lead who shall be responsible for all Contractor work performed under this SOW. The Principal Lead shall be a single point of contact for the Contracting Officer and the COR. It is anticipated that the Project Manager shall be one of the senior level employees provided by the Contractor for this work effort. The name of the Principal Lead and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Principal Lead, shall be provided to the Government as part of the Contractor's proposal. The Principal Lead is further designated as Key by the Government.

During any absence of the Principal Lead, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Principal Lead and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the Principal Lead without prior approval from the Contracting Officer.

3.4.1 The Principal Lead shall be available to the COR via telephone between the hours of 9am and 5pm EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

3.5 Employee Identification

3.5.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.5.2 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.)

and display the Government issued badge in plain view above the waist at all times.

3.6 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.7 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

(a) Contractor access to classified information is not currently required under this SOW. Contractor access to For Official Use Only (FOUO), also know as Controlled Unclassified Information (CUI), may be required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

(b) The Government at a later date may require all Contractor personnel to have Secret clearances.

Accordingly, all Contractor employees provided for this requirement must be eligible for a Secret Clearance.

4.2 PERIOD OF PERFORMANCE

The period of performance for this contract is 5 years from the date of award.

4.3 PLACE OF PERFORMANCE

The primary place of performance will be the Contractor’s facilities at:

(Address and CAGE Code Inserted at award)

4.4 HOURS OF OPERATION

Contractor employees shall generally perform all work between the hours of 0900 and 1700 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends, to fulfill requirements under this SOW.

4.5 TRAVEL

Contractor travel may be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations and Federal Acquisiiton Regulaiton Subpart 31. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event.

4.6 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 21 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held via teleconference.

4.7 PROJECT PLANS

The Contractor shall provide a draft Project Plan at the Post Award Conference for Government review and comment. The Contractor shall provide a final Project Plan to the COR not later than 21 business days after the Post Award Conference.

4.9 PROGRESS REPORTS

The Project Manager shall provide a monthly progress report to the Contracting Officer, COR and Program Manager via electronic mail. This report shall include a summary of Contractor work performed by project activity, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

4.10 PROGRESS MEETINGS

The Project Manager shall meet with the COR on a monthly basis to discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place via teleconference.

4.11 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

4.12 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

4.13 SECTION 508 COMPLIANCE

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the

“Electronic and Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194.

The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

5.0 GOVERNMENT TERMS & DEFINITIONS

5.1 COR – Contracting Officer’s Representative

5.2 DHS − Department of Homeland Security

5.3 NUSTL– National Urban Security Technology Laboratory

5.4 SAVER– System Assessment and Validation for Emergency Responders

6.0 GOVERNMENT FURNISHED RESOURCES

The Government will not furnish any resources to the Contractor in support of this contract.

7.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and

SOW 6.0.

8.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

8.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

8.2 The COR will have 21 business days to review deliverables and make comments. The Contractor shall have 21 business days to make corrections and redeliver.

8.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

9.0 DELIVERABLES

The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this SOW.

ITEM SOW

REFERENCE DELIVERABLE / EVENT DUE BY

DISTRIBUTION

http://www.access-board.gov/ http://www.section508.gov/

ITEM SOW

REFERENCE DELIVERABLE / EVENT DUE BY

DISTRIBUTION

1 4.6 Post Award Conference 21 business days after contract award

Program Manager, COR, Contracting Officer

2 4.7 Draft Contractor Project Plan

21 business days after contract award

Program Manager, COR, Contracting Officer

3 4.9 Progress Reports Monthly

Program Manager, COR, Contracting Officer

4 2.2.3 Draft TechNote (submitted version for NUST Quality Management Office)

Contract end

Program Manager, COR, Contracting Officer

5 2.3.3

Draft Market Survey Report (submitted version for NUST Quality Management Office)

Contract end

Program Manager, COR, Contracting Officer

6 2.4.3.5

Draft Focus Group Report (submitted version for NUST Quality Management Office)

Contract end

Program Manager, COR, Contracting Officer

7 2.7.1.1 QuickLook summary of assessment results

Within 30 calendar days after assessment is complete

Program Manager, COR, Contracting Officer

8 2.7.1

Draft Assessment Report (submitted version for NUST Quality Management Office)

Within 60 calendar days after assessment is complete

Program Manager, COR, Contracting Officer