Mandatory Bid Sheet~3.docx

Mandatory Bid Sheet Instructions: Bidders may use this sheet or copy the mandatory categories into their bid proposal). Please ensure that all sections have been completed or your proposal may be rejected. MassWildlife may contact the bidder for clarification purposes if deemed necessary to perform an effective evaluation by MassWildlife staff.

Section I: Vendor Information Company/Vendor Name:

Address:

Contact Name:

Email Address:

Phone Number:

MA Small Business Purchasing Program (SBPP) Participant? (Yes/No):

Section II: Interpretation and Translation Services Experience Please explain your experience with providing translation services in an on-demand capacity, both via telephone and in document form, and in what languages. Please note if you have experience providing interpretation and translation services for state agencies and/or experience with interpreting and/or translating science-, nature-, or outdoor-recreation-related content (ex. Species Names).

Section III: Languages Provide a list of foreign languages available for interpretation and translation (clearly identify services provided for each language):

Spanish

Portuguese

Chinese (Mandarin)

Chinese (Cantonese)

Haitian Creole

French

Vietnamese

Russian

Arabic

Hindi

Italian

ASL (optional)

Add additional rows as needed or attach a separate document with your response.

Section IV: Hours of Operation Describe your firm’s standard hours of operation and its ability to provide on-demand interpretation services outside of those hours, including evenings, weekends, and holidays. Include any limitations, additional requirements, or differences in response times associated with after-hours services.

Section V: On-demand Interpretation Services response time Describe your firm’s process for identifying and connecting a constituent with an appropriately qualified interpreter. Include the typical connection or wait time a constituent may experience before interpretation services are available.

Section VI: Analytics and Coordination Detail your firm’s process for monitoring performance and providing data and analytics to clients, and how you would propose coordinating efforts with MassWildlife staff to maximize effectiveness:

Section VII: Value Explain how your firm will ensure that MassWildlife receives the maximum value for its interpretation and translation-service dollars:

Section VIII: Security and Controls Describe your firm’s security and account-control processes for ensuring that MassWildlife-funded services are used only for authorized purposes and may be requested only by authorized MassWildlife personnel.

Section IX: Multiple Accounts Describe your firm’s process for distinguishing among eligible entities, programs, or funding sources when providing services, tracking usage, and issuing invoices. Include how separate accounts, subaccounts, billing codes, or other controls will be used to ensure that charges are accurately attributed to the appropriate entity or program:

Section X: Key Personnel Provide a list of key personnel who would be assigned to MassWildlife’s account with a summary of relevant experience (resumes may also be submitted by bidder but are not mandatory):

Section XI: References Provide at least 3 references who can speak to your experience in offering interpretation and translation services, including strategic planning and results delivered to meet client’s goals (include contact name, company, email, and phone number):

Section XII: Pricing Attach a copy of your current Statewide Contract PRF88 price sheet for reference.

· Include the minimum number of hours for Interpretation Services (1 hour or 2 hours) including in-person, phone, and remote.

Section XIII: Additional Services (Value Added) Detail any additional services your firm provides not otherwise mentioned in your response:

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