Magview SOW 2023.pdf

Department of Health and Human Services Indian Health Service Oklahoma City Area

Statement of Work (SOW) Mag View Annual Software Support

1. PURPOSE OF THE PROJECT

The Indian Health Services (IHS) has a requirement to provide maintenance, repair support service and software upgrades in accordance with manufacturer requirements, specifications, guidelines, revisions and addendum modifications on the Magview program.

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contractor shall provide a mammography reporting and tracking software system. Automated workflow systems help maintain fewer manual processes, meaningful and easy access to outcome statistics and better patient tracking.

Additional contractual service support is required to maintain equipment in proper and safe operating condition.

This support is required to assure federal compliance to 21 CFR, sub-chapter “J”, parts 1030.30. 1020.31 And 1020.32; and IHS compliance to TJC Environment of Care.

3. PERIOD OF PERFORMANCE

The period of performance will be for a Base year plus one option year.

Base Year - July 01, 2023 through June 30, 2024

Option Year 1 - July 01, 2024 through June 30, 2025

4. LEVEL OF EFFORT

4.1. The contractor shall provide annual maintenance and repair services for the Magview program.

4.2. The contractor shall provide information management for mammography reporting, including results communication for both patients and staff.

4.3. The contractor shall provide software updates and 24/7 technical support.

5. SPECIAL REQUIREMENTS

5.1. In accordance with HHSAR 304.1300(b) non-routine contractor employees shall comply with OPDIV DHHS/SE Region – Human Resources, Security Clearance Guidance – Visitors (3/29/12) policy for contract performance period. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management.

5.2. The US PHS Pawnee Indian Health Clinic is a tobacco/smoke free environment (buildings and grounds).

No tobacco/smoking use will be tolerated during service.

5.3. Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to

Indian Health Service Oklahoma City Area the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Pawnee Indian Health Clinic official, presenting valid identification, smoking restriction and any safety procedures.

5.4. The contractor shall not disclose or cause to disseminate any information concerning operations of Pawnee Indian Health Clinic. Such action(s) could result in violation of the contract and possible legal actions.

5.4.1. All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1. Delivery: The contractor will provide the Imaging Department with an electronic or physical hard copy of repair reports to Imaging Supervisor. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency(ies) to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract.

6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday.

6.4. Personnel Qualifications:

1. The Contractor must provide software support by a MagView Service Professional.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1. The Government shall supply nothing for this contract.

Indian Health Service Oklahoma City Area

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

10.1. Was service conducted in accordance with SOW: Yes No

10.2. Provided quality customer service according to PIHC mission: Yes No

10.3. PM’s performed according to manufacturer’s recommendation: Yes No

10.4. Any issues were addressed in a timely manner: Yes No

10.5. Invoices received in a timely manner: Yes No

Department Supervisor Signature:_________________________

Administrative Officer Signature:_________________________

Miranda L.

Graham -S

Digitally signed by Miranda L.

Graham -S Date: 2023.03.31 11:22:34 -05'00'

Terry L. Burris -S Digitally signed by Terry L.

Burris -S Date: 2023.03.31 11:30:41 -05'00'