M95494-23-R-0018-0001.pdf

M9549423R0018

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendement is to revise the manufacturer part numbers/descriptions as follow s: FROM: SKU#6Y819US#ABA TO:

SKU#99Z33UP#ABA FROM: Window s 10 Pro 64 upgradable Win 11 Pro 6 TO: OST W11P6 DG106 FROM: 9UK78AV TO: 77D00AV

FROM:128GB 2280 PCIe-3x2 TLC Solid State TO: 256GB 2280 PCIe-3x2 TLC Solid State in section 3.2 and 4.2 of the Statement of Work as show n in red font. There are no other changes to the solicitation.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 26

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 28-Sep-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M9549423R0018

X 9B. DATED (SEE ITEM 11)

18-Aug-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

28-Sep-2023

CODE

MCICOM HQ

3000 MARINE CORPS PENTAGON

WASHINGTON DC 20350-3000

M95494 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 08-Sep-2023 02:00 PM to 05-Oct-2023 01:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN description has changed from HP Engage One Pro (EOP) HP-6Y819US#ABA to HP Engage

One Pro (EOP) HP-99Z33UP#ABA.

The CLIN extended description has changed from:

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 128GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 6Y819US ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

Numbers that comprise a single HP Engage One Pro unit.

To:

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 256GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 99Z33UP#ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

CLIN 1001

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 128GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 6Y819US ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 256GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 99Z33UP#ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

CLIN 2001

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 128GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 6Y819US ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

HP Engage One Pro AiO Advanced Fanless Hub, 6.6 Attached Display, Intel Core i5, 8GB (1x8GB) DDR4, 256GB

PCIe-TLC, Windows 11 Pro 64, 3/3/3 (price includes shipping, tagging, and tax). SKU 99Z33UP#ABA includes twenty six (26) HP parts. Refer to the 'POS System' Table in Section 3.2 of the SOW for list of all Manufacturer Part

The following have been modified:

HP POINT-OF-SALE HARDWARE SOW

Point-of-Sale (POS) Hardware Statement of Work (SOW)

U.S. Marine Corps Food Management Information System (MCFMIS) POS

PART I: POS HARDWARE REQUIREMENT

Section 1 – Background

The Marine Corps Installations Command (MCICOM) has a requirement for brand name Hewlett Packard (HP)

Point-of-Sale (POS) hardware and an associated service maintenance agreement for said hardware. MCICOM requires HP hardware to utilize their Computrition SuitePoint POS software. The resulting solution will implement a standardized Point of Service system, and provide the functionality to support a paperless and cashless accountability process throughout all U.S. Marine Corps Mess Halls. The acquisition of the POS hardware is part of the standardization process.

Section 2 – Scope of Request

This SOW describes the general requirements for the production of hardware in support of the MCFMIS Suite Point software. The scope includes hardware production, assembly, configuration, and alignment, integration, testing and shipping to the designated Government location indicated in Section 7.13 below. This equipment model should be constructed to support POS terminals for Installations throughout both the Contiguous United States (CONUS) and

Outside of the Contiguous United States (OCONUS).

This Statement of Work explains the support requirements with respect to the procurement of the POS equipment for use with the MCFMIS Point of Service System.

Section 2.1 – Assumption of Responsibility

The MCFMIS Project Management Office (PMO) and local commands shall assume responsibility for the operation and sustainment of the POS terminals along with their associated peripheral components in accordance with these requirements. If necessary, local commands will transition any existing POS terminals and deploy new POS terminals and components without loss of service. This applies to any items subject to service level agreements.

Section 3 – MCFMIS Architecture Overview

MCFMIS POS is a multi-application system that interfaces with the MCFMIS Food service Operations Management

(FOM) Pro system. It is comprised of a Back Office module that manages the POS registers in their various locations. The Back Office system is run in a Windows Server environment with an Oracle 12c database. The

Register module collects customer information either by scanning Common Access Cards (CACs) or through manual entry. The MCFMIS POS system will be designed to work either at the point of entry into the mess hall or at the end of the food line similar to a more traditional cafeteria style. This POS Register module is integrated with the POS Back Office system and provides real-time database updates or runs in standalone mode until such time as a connection to the POS Back Office can be established.

Section 3.1 – MCFMIS POS Configuration

As stated above, the MCFMIS POS is a two-module system consisting of the Back Office and the POS Registers or

Terminals. Installation of the Back Office and the POS Register Software will be the responsibility of the software provider and/or Headquarters Marine Corps (HQMC) Information Technology (IT), not the HP hardware contractor.

Once the Back Office is installed, it will be necessary to image the POS Registers and have them shipped to a predetermined final site. The Government will be responsible for ensuring that fully imaged POS registers are shipped to their predetermined final sites after acceptance of hardware delivery.

The installation site’s local G-6/S-6 department will ensure that each register can communicate with the Oracle database server and that each end-user workstation can communicate with the Citrix Application server farm. The installation of any non-Computrition related software on the register hardware, such as the Active Identity client and any virus scan applications, will be the responsibility of the Government.

POS Appliance Software Configuration o Windows 11 o ActivClient- currently at version 7.4.1.5 (to be installed by the Government after hardware delivery) o SuitePoint! POS Register Software (to be installed by the Government after hardware delivery)

Section 3.2 – Certify POS

The SuitePoint! Point-of-Sale system has tested and certified its core functionality around the identified Hewlett-

Packard (HP) hardware solution. Facilities Systems Branch, MCICOM will take the POS through the Marine Corps hardware certification process so that it will be authorized to connect to the Marine Corps network.

Below is the itemized list of POS hardware required by HQMC, MCICOM The quantity data is the estimated contract quantity maximum. Refer to Section 11 for Order Quantities and Instructions:

Manufacturer and Model Manufacturer

Part # Qty Description

POS SYSTEM

Hewlett Packard:

Engage One Pro SKU#99Z33UP#ABA

All-in-One Point-of-Sale Unit; MS Windows

10 64-bit; Core i5 Processor

The following are components of this item:

2Y5Z2AV HP Engage One Pro 0.5m USB-C Cable Kit

Black G2

3J418AV Single Unit (All-in-One) 15.6 wopt6inCFD

Eco-Packaging 3S845AV HP Engage One Pro NO Column Hub

3V4S6AV HP Smart Support

49Z58AV HP Engage 6.6 Attached Display

4YH35AV#ABA OS Localization US

Part # Qty Description

POS SYSTEM

56B99AV OST W11P6 DG106

9UK21AV 280-Watt Straight Power Supply

9UK36AV HP RCTO Engage One Pro 15.6 Landscape

Touch All-in-One no Camera Black PC

9UK48AV Intel Core i5 10500E 12MB 6C 65W CPU

9UK56AV HP Engage One Pro Performance (Lift/Tilt)

Stand w/Stability Plate 9UK57AV Engage One Pro AiO Advanced Fanless Hub

Attached 9UK77AV 8GB (1x8GB) DDR4 2666 SODIMM

Memory 77D00AV 256GB 2280 PCIe-3x2 TLC Solid State

Drive 9UK90AV Intel Wi-Fi 6 AX201 ax 2x2 MU-MIMO vPro 160MHz +Bluetooth 5 WW with 2

Antennas 9UK94AV#ABA 3/3/3 (material/labor/onsite) Warranty US

9UK95AV#ABA HP Engage One Pro AiO C13 Country Kit

US Hewlett Packard: Cable Pack for Dual Cash Drawers QT538AA

Cable pack for use with HP duty cash drawers with part # QT457AA

Hewlett Packard:

Cash Drawer Till Inserts w/Lockable Lid QT458AA

140 Standard duty till insert with lockable lid

POS Keyboard FK221AA

USB or wireless Keyboard For use with POS hardware

Hewlett Packard: Presentation

Barcode Scanner

9BU50AA

DL 1500i OEM presentation scanner, Bar

Code on front of CAC Cards/smart cards

USB CAC Card Reader

2Y3F8U3

Smart card reader; includes support for USB and all relevant security standards

APC:

POWER SAVING BACK-UPS

RS 1500

6T4F5U3

Battery Back Up; UPS Interface Port USB

Epson TM-T88VI PUSB

Printer only

6BC94AA

USB Single Station Receipt Printer

USB Cable 2KH43AA 140 Epson 6' PUSB Cable

Hewlett Packard: Standard

Duty Cash Drawer QT457AA

Electronic cash drawer, one cash till.

Compatible with Engage One Pro and HP

RP9 Retail System Model 9015

POS PERIPHERAL LIST*

Magellan Barcode Scanner

(Peripheral)

Magellan DL 1500i OEM Presentation scanner, 2D Imager

Epson Printer

Epson TM-T88VI PUSB Printer only

Epson Power Cord

2KH43AA

Epson-CEPS-6PUSBG CABLE, USB PLUS

POWER, 6 FT, DARK GRAY

Hewlett Packard:

POS Keyboard

FK221AA#ABA

USB POS KEYBOARD, QWERTY WITH

28 PROGRAMABLE KEYS, AND

TOUCHPAD

Hewlett Packard: Cash Drawer QT457AA#ABA

(Peripheral)

HP Standard Duty Cash Drawers

HP Till QT458AA#ABA

(Peripheral)

HP Standard Duty Till w/ Lockable Lid US

HP Dual Cash Drawr QT538AA

(Peripheral)

HP-Cable Pack for Dual Cash Drawers

SineWave Power Backup

Back UPS PRO BR 1500VA, SineWave, 10

Outlets, 2 USB Charging Ports, AVR, LCD interface

HP CAC Reader

USB SMART CARD READER ROM

*Items listed under the “POS Peripheral List” are each separate option items that should be available for order beginning in the Base Year. Yearly quantity maximums are 46 of each item in the Base Year, and 47 of each item in Option Years 1 and 2 each, totaling 140 of each item over the course of the contract.

Section 4 – Warranty Support

Warranty Support is that support which vendors provide as a guarantee that their product will continue to operate at its advertised level of performance. The vendor will repair or replace the item at the vendor's expense provided the failure was a manufacturer’s defect.

POS System Warranty Requirement: The Standard HP 3/3/3 warranty that comes with all HP Retail POS

Systems orders means three (3) years for parts, three (3) years for labor, and three (3) years for on-site service. All

HP Branded peripherals (scanners, cash drawers, receipt printers etc.) sold / installed at the same time carry the same warranty as the parent unit. The warranty shall be initiated no earlier than the day of shipment of the final shipped parent item. A list of all shipped items with detailed warranty start and end dates shall be provided to the

Government upon request.

POS Peripheral Warranty Requirement:

The Standard HP 3/3/0 warranty that comes with all HP Retail POS Peripheral orders means advanced exchanges of three (3) years for parts, three (3) years for labor, (0) zero on-site service. A list of all shipped items with detailed warranty start and end dates shall be provided to the Government upon request.

The contractor shall provide worldwide product warranty support that is responsive to the following requirements:

Section 4.1- Replacement Parts

Replacement parts shall be provided at no additional cost to the Government.

Section 4.1.1 - Replacement Parts Response Time

The vendor shall ship replacement parts within 24 hours of receipt of a trouble ticket (weekends and national holidays excluded) via the most expeditious mode.

Section 4.1.2 - Return of Failed Parts

At the time the contractor identifies to the customer a replacement part is being shipped in response to a trouble ticket, the vendor shall also identify the need to return the failed part. The return of the failed part to the vendor’s facility shall be at the vendor’s expense. To ensure the vendor receives failed parts, vendor shall:

• Ensure both the shipment of the replacement part as well as the need to return the failed part are properly documented. The information should be included in the in a Help Desk Summary Report (HDSR) when requested as indicated in Section 5.4.

• Include a return shipping container, appropriate packaging material and a United States Postal Service (USPS) pre-paid return label when shipping the replacement part to the customer if the customer is OCONUS.

• Include a return shipping container, appropriate packaging material and a pre-paid return label from a carrier of the vendor’s choice when shipping the replacement part to the customer if the customer is within CONUS.

• Contact the MCFMIS PMO if the failed part is not received within 30 days of the customer’s receipt of the replacement part.

• A list of all end-customers is provided in appendix B.

Section 4.1.3 - Failed Hard Drives

Due to the potential compromise of sensitive information remaining on failed hard drives, the Government will not be required to return any hard drives. The Contractor can request the serial number of the failed hard drive when shipping a replacement. This information shall be included in the HDSR (Refer to Section 5.4).

Section 4.1.4 - Failed Media Drives

In situations in which the failed media drive is inoperable, such as tape and optical drives, it will not be returned until the physical media (tape, DVD, CD) is removed.

Section 4.1.5 - Repeat Failures

An end item shall be replaced if the same failure occurs three times within a six-month period. For example, if a computer undergoes three motherboard failures within six months, the entire computer shall be replaced.

Section 4.1.6 - Mail-Back / Carry-In Repair

When warranted items are mailed back or carried into the contractor’s facility, the contractor shall complete the repair within 72 hours (in-plant processing time) and return ship the item to the requesting site. When items have been returned for repair, any repairs to correct non-warranted failures shall not be made without first receiving written authorization from the owning unit.

Section 4.1.7 - Mail-Back Repair Return Shipment

When warranted items are mailed back to the contractor for repair, the contractor shall ship the repaired or replaced item in accordance with Section 4 and Section 4.1.2

Section 4.2 – HP 3/3/3 Warranted Item

The HP 3/3/3 warranty applies to the following equipment. The quantity data is the estimated contract quantity maximum. Refer to Section 11 for Order Quantities and Instructions:

Part # Qty Description

POS SYSTEM

Engage One Pro SKU#99Z33UP#ABA

All-in-One Point-of-Sale Unit; MS Windows

10 64-bit; Core i5 Processor

The following are components of this item:

2Y5Z2AV HP Engage One Pro 0.5m USB-C Cable Kit

Black G2

3J418AV Single Unit (All-in-One) 15.6 wopt6inCFD

Eco-Packaging 3S845AV HP Engage One Pro NO Column Hub

3V4S6AV HP Smart Support

49Z58AV HP Engage 6.6 Attached Display

4YH35AV#ABA OS Localization US

56B99AV OST W11P6 DG106

9UK21AV 280-Watt Straight Power Supply

9UK36AV HP RCTO Engage One Pro 15.6 Landscape

Touch All-in-One no Camera Black PC

9UK48AV Intel Core i5 10500E 12MB 6C 65W CPU

9UK56AV HP Engage One Pro Performance (Lift/Tilt)

Stand w/Stability Plate 9UK57AV Engage One Pro AiO Advanced Fanless Hub

Attached 9UK77AV 8GB (1x8GB) DDR4 2666 SODIMM

Memory 77D00AV 256GB 2280 PCIe-3x2 TLC Solid State

Drive 9UK90AV Intel Wi-Fi 6 AX201 ax 2x2 MU-MIMO vPro 160MHz +Bluetooth 5 WW with 2

Antennas 9UK94AV#ABA 3/3/3 (material/labor/onsite) Warranty US

9UK95AV#ABA HP Engage One Pro AiO C13 Country Kit

US Hewlett Packard: Cable Pack for Dual Cash Drawers QT538AA

Cable pack for use with HP duty cash drawers with part # QT457AA

Hewlett Packard:

Cash Drawer Till Inserts w/Lockable Lid QT458AA

140 Standard duty till insert with lockable lid

Smart card reader; includes support for USB and all relevant security standards

APC:

Epson TM-T88VI PUSB

Printer only

USB Cable 2KH43AA 140 Epson 6' PUSB Cable

Part # Qty Description

POS SYSTEM

Hewlett Packard: Standard

Duty Cash Drawer

QT457AA

Electronic cash drawer, one cash till.

Compatible with Engage One Pro and HP

RP9 Retail System Model 9015

POS PERIPHERAL LIST*

Smart card reader; includes support for USB and all relevant security standards

APC:

Epson TM-T88VI PUSB Printer only

USB Cable

2KH43AA

Epson 6' PUSB Cable

Hewlett Packard: Standard

Duty Cash Drawer QT457AA

Electronic cash drawer, one cash till.

Compatible with HP RP9 Retail System

Model 9015

*Items listed under the “POS Peripheral List” are each separate option items that should be available for order beginning in the base year.

Section 4.3 – Non-Warranted Repair

When items have been returned to the vendor for repair and the vendor determines the failure to be a non-warranted failure, the vendor shall immediately notify the Contracting Officer and the Contracting Officer Representative

(COR), in writing. Non-warranted repairs shall not be made under this contract. Further assistance in resolving non-warranted repair shall be directed to the Contracting Officer.

Section 5 – Helpdesk Support Services

The vendor shall provide helpdesk support 24 hours a day, 7 days a week (24/7), including holidays. Additionally, the vendor’s helpdesk shall provide customers the ability to obtain technical support and initiate trouble tickets via three (3) means of communication as follows:

• a worldwide toll-free telephone number

• a USMC specific website Uniform Resource Locator (URL); and

• a direct email account.

Helpdesk Contact Information shall be submitted to the COR, Contract Specialist, and Contracting Officer within 14 days of Contract Award.

Section 5.1 – Trouble Tickets

Trouble tickets shall be assigned as one trouble ticket number per serialized asset from the time of initiation until it is resolved. All follow-up inquiries shall be logged under the original trouble ticket and shall provide email work status updates to the trouble ticket initiator when there is a change in the status of the trouble ticket, until the ticket has been closed. The contractor shall send trouble ticket closure notification emails to the initiator when the vendor believes all required actions have been taken to resolve the problem. Trouble tickets shall remain open until the problem has been resolved and confirmed by the customer. A summary of all trouble tickets shall be made available in the HDSR (refer to Section 5.4).

Section 5.2 – Helpdesk Technicians

The vendor’s helpdesk technicians shall be trained in helpdesk services specific to the Marine Corps as contained in this SOW and shall:

• Be fluent in English.

• Be capable of troubleshooting hardware and Operating System (OS) software with Marine Corps customers.

• Record all information for the HDSR (refer to Section 5.4).

• Direct vendor shipment of replacement repair parts when required.

• Issue a Return Material Authorization (RMA) number and a ship-to address when the return of failed equipment is required.

• Inform the customer of the contractor’s ability to dispatch on-site labor services to correct failures. If applicable, dispatch and coordinate on-site labor services at no additional cost to the Government when equipment is covered under the on-site support provision.

• Provide the customer with replacement parts shipment information, informing the customer how to track the shipment and verify in-transit location until the part arrives.

• If the vendor provides a replacement part and requires that the customer return the failed part, include a pre-addressed, pre-paid container within the packaging of the replacement part. All shipments Outside the Continental

United States (OCONUS) must be shipped via United States Postal Service (USPS), any Continental United States

(CONUS) shipment can be delivered via a carrier of the contractor’s preference. Ensure to enclose instructions telling the recipient of proper actions to take in returning the failed part.

• Technicians shall not troubleshoot a problem longer than 45 minutes before transferring the caller to a more knowledgeable technician.

• Technicians shall not take more than 45 minutes to resolve the caller’s issue to the customer’s satisfaction.

• Direct any unresolved issues to the COR.

Section 5.3 – Recall Service/Bulletin

In the event of a terminal defect or product recall, the contractor will be responsible for disseminating this information and making sure that each affected terminal or component is serviced under the provisions expressed within the recall notice. Recall or service bulletins shall be distributed to the COR via email. During a service call/warranty claim, the contractor is responsible for classifying an item as a repairable product or an expendable product.

COR: TBD

Phone: TBD

Email: TBD

Section 5.4 – Help Desk Summary Report (HDSR)

A Help Desk Summary Report (HDSR) should be made available to the COR on demand upon the COR’s request for the report for any duration within the contract term. The information provided in this report shall contain a summary of each of the four (4) transaction areas listed below:

• Return of Failed Parts: Both the shipment of the replacement part as well as the need to return the failed part are properly documented with the customer name, location, and all transaction dates, specifically, the date the call was placed, the date the replacement part/(s) shipped, the anticipated date of replacement part/(s) delivery, the date of any follow on emails to customer regarding the receipt of replacement parts as well as the return of any failed part/(s).

• Failed Hard Drive: Record of the serial number of the failed hard drive when shipping a replacement.

Documented information will include the customer’s name, location, and all transaction dates, specifically, the date the call was placed, the date the replacement hard drive shipped, the anticipated date of hard drive delivery, the date of any follow-on emails to customer regarding receipt of the replacement hard drive.

• Helpdesk Support: Record all information related to troubleshooting hardware and Operating System

(OS) software with Marine Corps customers. Documentation of helpdesk support will include the trouble ticket number, a summary of the support provided, the customer’s name, location, and all transaction dates, specifically, the date and time the call was placed, the date and time of any follow-on calls or emails to customer regarding the trouble ticket.

• Re-serialization: Details of all re- serialization shall be documented. This includes all original and re-serialization information related to the failed item and the replacement end item, the customer’s name, and location, as well as confirmation of when (with date provided) the vendor updated its database and transfer warranty information to the new (replacement) item.

Section 6- System Sustainment Requirements

Section 6.1 – Upgrading

Contractors shall provide authorized Government personnel the requirements to perform system upgrades using manufacturer authorized components, not to exceed technical allowable specifications. Upgrades meeting the manufacturer’s specifications will not void the warranty.

Section 6.2 – End of Life (EOL) Model Change

If the on-hand equipment is not repairable and the contractor has determined the model is no longer produced and therefore cannot replaced with the same model, the vendor shall notify the Government of their intent to replace the equipment with an updated model. The replacement shall be at no additional cost to the Government. For changes to the model version or the model type or for any CLIN, the vendor shall:

• Notify the Contracting Officer and COR at least 30 days prior to the change.

• Coordinate a date and location to demonstrate the new item to the COR.

• Provide technical specifications data sheets and a comparison breakdown of the minor modifications to the Contracting Officer and COR.

• Gain written approval to process the change by the Contracting Officer. Due to the heavy testing involved with the software and hardware related to the POS system as a whole, the contractor’s request may be denied.

Section 7 – Support

Section 7.1 – Direct Access and Direct Access Reporting

Vendors will provide access to technical references to authorized personnel. These authorized personnel have obtained the required technical training as evidenced by their being awarded a Military Occupation Specialty (MOS) number for military, or series number for civilians which identifies their qualification to perform computer repair actions or are civilian IT personnel.

Only Marines possessing one of the following MOSs are authorized to make Type 2 service calls: 0651, 0656, 0659, 0689, 0699, 2651, 2823, 2841, 2844, 2847, 2862, 2891, 5939, 5948, 5952, 5953, 5954, 5959, 5974, 5979, 5993 and

6694. As such, only Marines possessing one of these MOSs and civilian IT personnel (with the appropriate credentials) are approved to obtain vendor certifications to obtain direct access.

If vendors require a certification, this may be accomplished by allowing the authorized personnel to access the vendor’s certification process by entering a ‘passcode’ to obtain a Personal Identification Number (PIN). The

Government will not accept any requests for credit card information to obtain a PIN. The vendor may provide an area on their website which allows authorized personnel to complete an initial registration in order to obtain a

‘passcode.’ Vendors shall provide a report of personnel that have been granted direct access to the COR. See

Appendix C for information required in submitting the Direct Access Report. This report is due quarterly.

Section 7.2 – Warranty Self-Maintenance (WSM) Repair

Vendors shall allow individuals listed on the Direct Access Report to conduct removal and replacement repair without voiding the vendor’s warranty, to include that of the Original Equipment Manager (OEM) when the vendor is a reseller. If vendor requires that such Government personnel have additional training, they shall offer it at no cost, and it shall be coordinated with the MCICOM G-6.

Section 7.3 – Asset Tag

The vendor shall affix a permanent plastic or plastic-like, coated, smear-proof, non-removable asset tag to each production item. Asset tags shall be sufficiently sturdy to last through the expected life of the system and shall be no larger than 3 inches high by 3 inches wide. Unless otherwise indicated by the Government, asset tags will consist of black lettering placed on a white background. The Asset Tag may also be placed on a wire tethered tag that is affixed to the system in a conspicuous location that does not interfere with the operation or maintenance of the system. See Appendix D for information required to complete an asset tag. The asset tag shall be on an external surface or wire tethered tag wherever it is most conspicuous and visible. Where possible, avoid placing tags on access panels.

Section 7.4 – Unique Item Identifier (UII) Requirement

The vendor shall affix a Unique Item Identification (UII) label to each item as identified in the award (DFARS

Clause 252.211.7003) regardless of the unit cost. The label shall be a plastic or plastic-like, coated, smear-proof UII label that is difficult to remove and is sufficiently sturdy to last through the expected life of the system. The label shall be visible when the equipment is in its normal operating position or easily accessed location (i.e., the top lid of laptops). See Appendix D for sample information related UII placement.

Section 7.5- Registration

The vendor shall enter all registration information into their warranty database prior to delivering the equipment.

The Government shall not be responsible for registering equipment.

Section 7.6- Re-serialization

If the vendor is unable to repair a failed end item, the vendor is responsible for re-serializing the replacement end item to match that of the failed item. If re-serialization is not possible, the vendor is responsible for notifying the

COR, and identifying the serial numbers of both the replacement and the failed item. The vendor is responsible for complying with all UII requirements for replacement items as previously stated, to include applying a UII label, and updating the Item Unique Identification (IUID) registry as applicable. The vendor shall also update its database and transfer warranty information to the new (replacement) item. Additionally, this information shall be annotated in the

HDSR.

Section 7.7- Relocation of Units

Changes in equipment location and / or the unit to which the equipment is assigned will have no effect on the vendor’s responsibility to perform in accordance with the provisions of this Logistics Support Requirement (LSR).

The Government is not required to notify the vendor of the relocation or reassignment of its warranted equipment.

Section 7.8- Points of Service

To ensure that vendors are capable of meeting field service technician response times for onsite service, the vendor shall identify specific points of service for the designated ‘Points of Service’ identified in Appendix B, this vendor

POC list shall be submitted to the COR within 14 days of contract award. Points of service locations are divided into two regions to identify those within the United States and specified territories and those in all other locations. This provision refers to the vendor’s requirement to provide field service technicians and does not affect the vendor’s worldwide warranty support responsibility regarding other provisions, such as mail back, replacement parts, warranty self-maintenance, etc.

Section 7.9- Field Service Technician Requirements

In the event that a field service technician is required to perform on-site repair service at Government location, Technicians shall be fluent in English to discuss computer technical characteristics with Marine Corps personnel.

The following field service technician requirements apply:

Section 7.9.1 – Military Base Access

Vendor shall ensure that field service technicians are able to obtain access to military bases at designated points of service in response to trouble tickets. At a minimum, technicians shall be capable of obtaining “Escort required” access. Prior to arriving at the military installation, field service technicians are responsible for coordinating with the point of contact identified during trouble ticket initiation to obtain a Marine Corps personnel escort.

Section 7.10 – Equipment Recall

In the event of an equipment recall, the vendor shall:

• Notify the COR of affected equipment.

• Coordinate with the COR for additional information, such as:

o Ship-to locations and associated points of contact.

o Quantity of affected items.

o Priority of shipment (if required).

o The Government’s recall coordinator.

o Any additional information required.

• Ship replacement equipment within 30 days of receiving the ‘Recall Notification Response’ from the COR.

o Include pre-paid, pre-addressed return shipment containers to support the return of recalled equipment.

• Be responsible for disposing of hazardous materials or accruing expenses due to disposal of recalled items.

Section 7.11 – Suitable Substitute

In the event the vendor is unable to provide / ship replacement parts within 24 hours of the trouble call and after obtaining the concurrence of the COR, the vendor is responsible for providing a suitable COR approved substitute at no additional cost to the Government. The vendor will ensure the proposed substituted item meets or exceeds the physical, technical, and logistical requirements of the delivery order in which it was originally provided.

Section 7.12 – Packaging

Vendors shall ensure the following packaging guidelines are followed:

• Desktop – consists of a single Central Processing Unit (CPU), monitor, keyboard, mouse, and associated media (CD-ROM, manuals, instruction, etc.):

o Components of a desktop may be packaged in separate boxes to form a complete package.

o A complete package consists of all components (hardware / software / media), to include associated CLIN items required to setup and operate properly.

o A complete package may be shrink-wrapped or boxed together but shall be packaged in a manner in which it cannot be moved separately.

Section 7.13 – Shipping

Vendor shall only ship completed packages, ensuring that scheduled delivery dates (per contract award) are met.

Vendors shall include a complete Bill of Material (BOM) / packing list and written COR approval for each order.

Vendor shall ensure that all items are preserved, packaged, packed, and marked in accordance with best commercial practices to meet the packing requirements of the carrier and to ensure safe and timely delivery at the intended destination. All data and correspondence submitted shall reference:

1. The Agency Delivery Order Number

2. The Delivery Order Tracking Number

3. The government end user agency

4. The name of the COR

Containers shall be clearly marked as follows:

1. Name of contractor

2. The name of the COR

3. The Agency Delivery Order Number

4. The Delivery Order Tracking Number

5. Description of items contained therein

6. Consignee(s) name and address

Delivery Location:

MARINE CORPS ENTERPRISE STAGING (M96368)

ATTN: Linda Sherburne

BUILDING MCA-614

8224 PORT AU PRINCE AVE

NORFOLK, VA 23551-2019

Section 7.13.1- Incomplete Package Shipments

Vendors are not authorized to ship incomplete packages. For example, a vendor only has 200 monitors to complete a

500-workstation order. The vendor will not be allowed to ship all 500 CPUs until the remaining 300 monitors become available and can be included in the shipment. The vendor may receive authorization to make a partial shipment of 200 completed packages, but shall receive authorization beforehand from the Contracting Officer.

Section 7.13.2- Partial Shipments

Partial shipment of an order is only authorized after obtaining explicit authorization by the Contracting Officer. For example, a vendor shall not ship a quantity of 200 workstations of a 500-workstation order, even if the 200 were complete packages, without first receiving approval.

Section 8- Documentation Provided by the Vendor

The vendor shall provide technical documentation, user manuals, and applicable Material Safety Data Sheets for procured items as listed below, either by hard copy or sent digitally via DOD SAFE submission to the COR AND

Contracting Officer

Section 8.1 Technical Documentation/ User Manual

At the time of contract award or model change, the vendor shall make available via the vendor’s website and provide a copy of the technical documents (manuals and drawings) that demonstrate the procedures for the removal and replacement of those parts. The Vendor will also provide a user manual for each computer ordered. The manual may be hardcopy or sent digitally via DOD SAFE submission to the COR AND Contracting Officer.

Section 8.2 Material Safety Data Sheets

The vendor shall forward an electronic copy of all applicable Material Safety Data Sheets (MSDS) to the COR within two days of the initial shipment date for every delivery order. Vendors shall make all applicable MSDSs available via the vendor’s Marine unique website, Uniform Resource Locator (URL) address.

Section 9.0 Periods of Performance

The periods of performance under this contract are provided under the DELIVERY INFORMATION section of the contract, SF 1449.

For purposes of the sources sought the required period of performance for the supplies and maintenance agreement includes a base year and (2) one-year option periods, options will be exercised at the Government’s discretion.

Section 10.0 Type of Contract

This contract is a Firm-Fixed-Price contract. All tax, shipping, and warranty expenses are to be included in the unit price offered. The quoter’s total evaluated price includes the firm-fixed-price per unit multiplied by the estimated quantities for the base period and all option periods.

Section 11.0 Order Quantities and Instructions

The Government will order 140 POS SYSTEM units in the base year, and contemplates ordering no more than 5

POS SYSTEM units per option year. During option years, requirements for the POS SYSTEM units may be as few as zero (0) orders per year. The Government contemplates ordering no more than 46 POS PERIPHERAL LIST units in the base year, and ordering no more than 47 POS PERIPHERAL LIST units per option year. Items listed under the “POS Peripheral List” are each separate option items that should be available for order beginning in the base year. No more than 140 of each individual PERIPHERAL item will be ordered over the course of the contract.

During all years, the requirements for the POS PERIPHERAL LIST units may be as few as zero (0) orders per year.

The Government is not obligated to order any peripheral units or any option year units. All shipping and warranty expenses are to be included in the unit price offered. The contract only guarantees the base year order of 140 POS

SYSTEM units. The Government requires delivery of hardware within 10 weeks after receipt of KO order via contract award or modification.

Section 12.0 Authorized Changes Only by the Contracting Officer

Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor’s facilities or in any other manner communicates with Contractor personnel during the performance of this contract shall constitute a change under the Changes clause of this contract.

(a) The Contractor shall not comply with any order, direction, or request of Government personnel unless it is issued in writing and signed by the Contracting Officer or is pursuant to specific authority otherwise included as a part of this contract.

(b) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, said authority remains solely the Contracting Officer’s. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof. The address and telephone number of the Contracting Officer is:

NAME: TBD

TELEPHONE: TBD

EMAIL: TBD

Section 13.0 Summary of Reporting Deliverables

Report/Submission Title Due Date Submit to SOW Section

Point of Service Vendor

POC List

Within 14 days of

Contract Award

COR Section 7.8

Helpdesk Contact

Information Within 14 days of

Contract Award KO, CS and COR Section 5

Asset Shipment Report

No later than two days after shipment, including partial shipments when authorized.

MCNIS Program

Office, Logistician Appendix E

Direct Access Report

Quarterly (Jan, Apr, Jul, Oct)

COR Section 7.1, Appendix C

Helpdesk Summary Report

As requested COR Section 5.4

Warranty Documentation As requested COR Section 4.0

Product Recall or Service

Bulletins

As Needed COR Section 5.3

EOL Model Change 30 days prior to change COR and KO Sectin 6.2

Bill of Material Upon Delivery of

Hardware

Include with shipment of hardware

Section 7.13

Technical Documents and

User Manuals

Within 14 days of

Contract Award or

Model Change

COR and KO Section 8.1

Material Safety Data

Sheets

Electronic Copy within two days of initial shipment date, and make available on vendor’s

Marine unique website

COR Section 8.2

Section 14.0 eCMRA

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the HP Point-of-Sale Hardware and Service Maintenance Agreement via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes

(PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment

(2) X, Lease/Rental of Facilities

(3) Y, Construction of Structures and Facilities

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission

(D304) and Internet (D322) ONLY

(5) S, Utilities ONLY

(6) V, Freight and Shipping ONLY

The contractor is required to completely fill in all required data fields using the following web address https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

Appendix A Acronyms

CPU Central Processing Unit

FRU Field Replaceable Unit

FY Fiscal Year

IT Information Technology

HDSR Helpdesk Summary Report

LSR Logistics Support Requirements

MCSC Marine Corps Systems Command

MCFMIS Marine Corps Food Management

Information System

MSDS Material Safety Data Sheets

MOS Military Occupational Specialty

OS Operating System

OEM Original Equipment Manufacturer

PMO Program Management Office

POS Point-of-Sale

RMA Return Material Authorization

UII Unique Item Identifier

URL Uniform Resource Locator

USMC United States Marine Corps

WSM Warranty Self-Maintenance

-End Appendix A-

Appendix B Points of Service

Region Base / Point of Service Location

Marine Corps Bases in the United States

DISTRIBUTION MANAGEMENT OFFICER

MCRD SD BLDG 149

4250 BELLEAU AVE

SAN DIEGO CA 92140-5000

TRAFFIC MANAGEMENT OFFICE

MCAS MIRAMAR

BLDG 6216

SAN DIEGO CA 92145-2000

TMO

BLDG 2262

MARINE CORPS BASE

CAMP PENDLETON CA 92055-5001

DISTRIBUTION MANAGEMENT OFFICE

M/F MCAGCC CLD CMSC (BASE PROPERTY)

BLDG 1102 DOOR 19

TWENTYNINE PALMS CA 92278-8151

COMMANDING OFFICER

MARINE CORPS MOUNTAIN WARFARE CTR

ATTN SUPO M33611, BLDG 7047

BRIDGEPORT CA 93517-5009

TRAFFIC MANAGEMENT OFFICE

BLDG 500A ALASKA

STREET

MARINE CORPS RECRUIT DEPOT

PARRIS ISLAND SC 29905-9001

DISTRIBUTION MANAGEMENT OFFICER

BLDG 612 BAY 13 MF M02030

MCAS BEAUFORT SC 29904-5024

DISTRIBUTION MANAGEMENT OFFICE

MARINE CORPS BASE

BLDG 1212 M/F (MMP100)

CAMP LEJEUNE NC 28542-0004

RECEIVING OFFICER

LANGLEY ROAD BLDG 147

MCAS CHERRY POINT NC 28543-5040

TRAFFIC MANAGEMENT OFFICER

MCB QUANTICO

2009 ZEILIN RD SUITE 2

QUANTICO VA 22134-5074

MARINE BARRACKSWASHINGTON SUPPLY

912 CHARLES POOR ST, SE (BLDG 169)

WASHINGTON NAVY YARD, DC

WASHINGTON DC 20391

H&S BN MARFORCOM

ATTN: SUPO M20001

C ST BLDG MCA 614

MCB CAMP ALLEN

NORFOLK VA 23551-2596

COMMANDING OFFICER

Bldg 209

MCB KANEOHE BAY HI

KANEOHE BAY HI 96863-3063

Marine Corps Bases in Japan, Korea, and Guam

TMO SHIPPING AND RECEIVING

BLDG 1710

MARINE CORPS AIR STATION

IWAKUNI JAPAN 96310-0019

TRAFFIC MANAGEMENT OFFICER

MF BASE FOOD SERVICES OFFICER

MCB CAMP S D BUTLER OKINAWA

RYUKYU ISLANDS JAPAN 96373-0016

TRAFFIC MANAGEMENT OFFICER

MF CATC CAMP FUJI

2092 NAKABATA SHIZUOKA PREF

GOTEMBA CITY JAPAN 96347-1900

KYUNGBUK-DO POHANG-CITY NAMGU

OHEON-UP SAEGAE-3RD RI 99-1

ATTN S4 SUPPLY

CAMP MUJUK SOUTH KOREA 96218-0173

DLA DISTRIBUTION GUAM, MARIANAS

ATTN: COMMANDING OFFICER, MCB CAMP BLAZ

BLDG 2118, SUMAY DRIVE

SANTRA RITA, GU 96915

-End Appendix B-

Appendix C Direct Access Report

1. Purpose

To provide the MCFMIS PMO a listing of Marines having direct access to vendor’s parts and technical information

(Part I, Para 7.1).

2. Frequency / Reporting Period

Inclusive report submitted quarterly (Jan, Apr, Jul, Oct) containing all active 'Direct Access' accounts.

3. Submitted To

The MCFMIS Program Management Office at email address: MCICOM_G4_FDSCV@usmc.mil, (Attn:

MCFMIS System Administrator)

4. Submitted By

All vendors who provide Point-of-Sale (POS) hardware under this contract.

5. Format

Reports shall be provided in Microsoft Excel spreadsheet format. To avoid database import errors, the following instructions shall be followed:

• Ensure all alpha characters are in upper case

• Provide column headings

• Include all data for each system serial number on one row

• Include complete information in each field for each entry (do not use ditto marks)

• Place data within indicated fields

• Do not use formulas to populate fields

• Do not use hard returns in any data field

• Do not use text-wrap in any data field

• Do not use commas in any data field

• The following minimum information is required in the sequence provided

(MM/DD/YYYY format):

− UNIT NAME

− RANK

− LAST NAME

− FIRST NAME

− E-MAIL ADDRESS (.MIL ADDRESS ONLY)

− MOS

− ACCESS GRANTED DATE

-End Appendix C-

US

Appendix D POS Asset Tag

1. POS Common Asset Tag

The vendor shall follow Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.211.7003 regardless of the unit cost.

In accordance with MILSTD 130, the vendor shall affix a permanent foil, plastic or plastic-like, coated, smear-proof, non- removable Marine Corps Identification Plate (MCIP) to each production item regardless of the price of the asset. MCIP’s shall be sufficiently sturdy to last through the expected life of the system and shall be 3 inches high by 3 inches wide. Unless otherwise indicated by the Government, MCIP’s will consist of black lettering placed on a white background. The MCIP will include asset and UII information. The UII information will be presented in both human and machine-readable formats.

There are no special considerations needing to be addressed when determining the marking method and execution of placing the marking on the IT assets.

Unique item identifier (UII) constructs. The methods of UII construction are determined by the enterprise’s serialization protocol.

1. Construct #1 – enterprise identifier and a serial number unique within the assigning activity.

2. Construct #2 – enterprise identifier; original PIN (part number), lot or batch number; and a serial number unique within the original PIN, lot, or batch number assignments.

NOTE: The enterprise that serializes the item will normally assign the UII. Enterprises are responsible for ensuring that their serialization protocols provide globally unique identifiers.

See below for information required to complete a MCIP. The MCIP shall be on an external surface wherever it is most conspicuous and visible. Where possible, avoid placing tags on access panels.

The vendor shall also apply a Garrison Common Asset Tag to each production item. The common asset tag will be a permanent foil, plastic or plastic like, coated, smear-proof, non-removable tag that measures no more than 3 inches by 4 inches. See below for information on how to complete the Garrison Common Asset Tag respectively.

The vendor is responsible for complying with all UII requirements for replacement items, to include applying a UII label, and…