Attachment_3_-_Draft_Quality_Assurance_Surveillance_Plan_(QASP).docx

Draft Quality Assurance Surveillance Plan (QASP) Resources Fiscal Finance, Kansas City/Indianapolis (RFF-KCI) Military Pay Systems Support M67854-17-R-7401

- 2 - 1 November 2016

Quality Assurance Surveillance Plan (QASP)

Marine Corps Military Pay Systems Support 1 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract.

The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

· What will be monitored

· How monitoring will take place

· Who will be conduct the monitoring

· How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

- Project Manager

- Contracting Officer

- Contracting Officer's Representative

2.1 Project Manager

The RFF-KCI Director provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the Project Manager may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned Director: Mr. Eric Kessler Organization or Agency: Resources Fiscal Finance – Kansas City/Indianapolis (RFF-KCI) Telephone: (816) 394-7431 Email: Eric.Kessler@mcw.usmc.mil

2.2 Contracting Officer (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Mr. Gerald Francom Organization or Agency: Marine Corps Systems Command, Contracts Telephone: (703) 432-8731 Email: gerald.francom@usmc.mil

2.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.

COR:

Appointed COR: Mr. Bradley J. Blocker Organization or Agency: Resources Fiscal Finance - Kansas City/Indianapolis (RFF-KCI) Telephone: (317) 200-3526 Email: Bradley.Blocker@mcw.usmc.mil

2.4 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract: (Section will be completed after contract award)

Program Manager – Telephone: <enter number> Email: <enter email>

Task Manager – Telephone: <enter number> Email: <enter email>

Other Key Contract Personnel – Title: Contracts Manager Telephone: <enter number> Email: <enter email>

3. Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

3.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, Program Manager, and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

3.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating Criteria

Appendix 1 - Surveillance Matrix

4.1.

The Contractor shall provide program management.

The Program Manager shall oversee the overall program management, ensuring accuracy, completeness, and compliance with RFF-KCI policies and standards. Program Management shall be executed in accordance with the approved program management plan.

AQL: The Contractor shall meet this standard greater than 95%.

What: Program Management Plan How: 100% inspection Who: Contracting Officer Rep (COR) Standard(s): Inspection applies to all standards

4.2.4.

The Contractor shall identify any discrepancies with MCTFS and the interfaces with the MCTFS FOS.

The Contractor shall document the requirements for changes in a System Change Request (SCR) or Problem Trouble Request (PTR) and submit the documentation to the Government via JIRA. Documentation shall be submitted on time and be error free.

AQL: The Contractor shall meet this standard greater than 95%.

What: Discrepancies with MCTFS Family of Systems (FOS) How: 25% daily inspection through available deliverables through the JIRA system

4.2.5.

The Contractor shall open a trouble ticket in JIRA.

After Government approval of the JIRA ticket, the Contractor shall open a trouble ticket in JIRA within one working day.

AQL: The Contractor shall meet this standard greater than 95%.

What: JIRA Trouble Tickets How: 25% daily inspection through available deliverables through the JIRA system

4.2.7.

The Contractor is responsible for validating software implementation in MCTFS.

The Contractor shall validate software implementation in MCTFS within 72 hours of task completion by TSO in JIRA.

AQL: The Contractor shall meet this standard greater than 95%.

What: Software Implementation How: 100% inspection through the JIRA system annually (April & Oct)

5.1.

The Contractor shall participate in a Joint Requirement Process (JRP) with Marine Corps Manpower and TSO staff to ensure systems compliance with applicable statutory and regulatory requirements.

The Contractor shall provide a System Maintenance and Management Plan to the COR in accordance with CDRL B003.

AQL: The Contractor shall meet this standard 100% of the time.

What: Joint Requirement Process How: 100% inspection

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS