M6700124Q0008 0001 Washer and Dryer Services.pdf

M67001MARINE CORPS FIELD CONTRACTING SYS

ATTN: JOHN HOUNSHELL

BLDG 316 G STREET

PO BOX 8368

CAMP LEJEUNE NC 28547

MMP2004480066

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Answ er vendor questions, update the PWS, and update FAR 52.212-2. See Summary of Changes for details.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 21

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Feb-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X M6700124Q0008

X 9B. DATED (SEE ITEM 11)

02-Feb-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Feb-2024

CODE

M67001

MARINE CORPS FIELD CONTRACTING SYS

PO BOX 8368 BLDG 316

CAMP LEJEUNE NC 28547-8368

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE M67001

FACILITY CODECODE

EMAIL:TEL:

M6700124Q0008

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

1. Question: How were the amounts shown on the CLINS 0001, 0002, 0003, 0004, 0005, 0006 calculated?

Answer: Historical data.

2. Question: CLIN 0004 – 1799 Install/ Relocate/ Removed - How is this number broken down? If we take out a

“recycled” machine and install a new one in its place does that count as “2”?

Answer: No, when performing a trouble ticket, if the machine is determined to be beyond repair (i.e. major repair cost) the machine is pulled and replaced which counts as “1”.

3. Questions: CLIN 0006 - 1675 Dryer Vent Cleaning - The PWS indicates 3100 total dryers. Will the

Maintenance Schedule provide which dryers will receive this service and list the 1425 dryers that will not receive this service?

Answer: Yes, there is vent cleaning schedule for annual cleaning by barracks that will be provided.

4. Question: What is the current age of the equipment?

Answer: The current age of equipment ranges between 2010 to 2024.

5. Question: COR will provide a Maintenance Schedule – How is this determined? This information will be utilized to ensure proper staffing.

Answer: See update verbiage in Section 8.1.

6. Question: Will the government provide the Work Order forms?

Answer: Yes.

7. Question: Will the Incumbent’s contact information for the first right of refusal on current staff be provided?

(once contract is awarded)

Answer: The incumbent is Treco Services Inc.

8. Question: 8.2 Washers, Dryers, and Parts: The only parts that the government provides is in association with the installation of new washers and dryers or will the government provide all repair parts?

Answer: See Section 8.2 for updated verbiage.

9. Question: 8.2 and 8.3 Mention parts for installation. 12.3 Mentions Hot and Cold-water hoses, rubber washers, and hose filters. Will these be provided the same as the Cords, venting, and clamps for installation are?

Answer: See Sections 8.2 and 8.3 for updated verbiage.

10. Question: Can the government confirm that the contractor is responsible for all repair parts associated with this contract?

Answer: The contractor is responsbile for all repair parts, see Section 12.0 and subsections, except for parts provided per Sections 8.2 and 8.3.

11. Question: Can the government confirm that the quantities listed in the schedule B are only estimates of workload the actual numbers may be less?

Answer: The quantities are estimated and the workload could possibly be slightly less or slightly more.

12. Question: Is the contractor allowed to salvage appliance parts from appliances that are going to be disposed of?

Answer: Yes, as long as the parts are serviceable.

13. Question: How many laundry rooms on Camp Lejeune are on the 2nd and 3rd floors?

Answer: There are approximately 288 barracks that range from two (2) story to five (5) story. The washers and dryers may be on the first floor or spread between all floors.

14. Question: Are there elevators located in the buildings?

Answer: No.

15. Question: Is government providing an office space and access to Internet and phone lines for the contractor?

Answer: No.

16. Question: 12.12 Additional repairs. When working on a unit is the technician to check functionality of all units in laundry room?

Answer: No, the repair ticket is specific to the machine that needs serviced.

17. Question: Will Mechanical room Keys be provided? (for resetting breakers/Checking breakers)

Answer: No, coordination will be made with the COR, unit representative, and/or barracks manager(s).

18. Question: Factor 3 Past Performance. Do the bidders have to submit CPARS in their proposals or will the Gov’t review CPARS independently of the proposal submission.

Answer: The government will review past performance (i.e. CPARS, etc.) independently.

19. Question: Please describe in further detail the contractor's responsibility for maintaining the dryer venting system. Frequency?

Answer: The COR maintain a list of dryers and when vent cleaning was last performed. When repair workload is light, vent cleaning will be conducted by the vendor based on this list.

20. Question: Can you please provide the offerors with the average work order history on the last contract, understanding that it varies per season/cycle?

Answer: The quantities provided for each service item number are based on work history for the requirement.

22. Question: Will the contractor be responsible for purchasing all parts associated with the repair of all washers and dryers for each work order/task?

Answer: Yes, except for new installs. See Performance Work Statement Sections 8.2, 8.3 and 12.3.

23. Question: With the understanding that all washers and dryers within reason can have their parts placed, at total cost per part threshold we need to call for a unit replacement versus part replacement?

Answer: The Contractor shall advise the COR if a washer or dryer is beyond economical repair, the final decision shall be made by the customer. See Performance Work Statement Sections 12.13 and 12.13.1.

24. Question: At what is the minimum performance rating level would the contractor need to achieve in order for the option year to take effect?

Answer: Successfully meet the requirements within the Performance Work Statement.

25. Question: In block 17a of the STANDARD FORM 1449, is this where I input our cage code? and also what do I enter for facility code?

Answer: Yes, CAGE code in block 17a. A facility code is not required.

26. Question: Since new install typically are under warranty, should there be any faulty or parts are we required to manage the warranty claim process?

Answer: Machines are not under warranty

27. Question: Can you provide any more details regarding the contractor's responsibility for replacing only 79 washer knobs annually? Is the contractor required to purchase each knob or there covered under the warranty?

Answer: The current vendor “salvages” knobs from machines that are beyond repair prior to disposal.

28. Question: Please confirm if our unit prices should include cost estimation for parts when tasked with minor or major repairs? or are parts covered under the warranty?

Answer: Yes. Unit price should include repair cost estimation, on an average, based on the categories.

29. Question: On the STANDARD FORM 1449 continuation sheet (pages 3 - 12), are we required to provide unit price for each service item? or will a weighted average unit price in section 23 of the STANDARD FORM 1449 suffice? Or both?

Answer: Unit price for each service item, only unit price for each service item is required, do not fill-in section 23.

30. Question: At the beginning of the project and during peak work order cycles, can the contractor kindly request an advance to help with any cash flow constraints?

Answer: No, this is a firm-fixed price contract.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

1.0 Scope. The Base Property Branch, Supply Management Division has a requirement for non-personal services to maintain, repair, install, clean, relocate, and/or remove government owned washers and dryers.

2.0 Period of Performance. The period of performance (POP) is for a one-year base period and three one-year option periods.

Period of Performance Duration (Start Date – End Date) Base Period 13 March 2024 – 12 March 2025 Option Period One 13 March 2025 – 12 March 2026 Option Period Two 13 March 2026 – 12 March 2027 Option Period Three 13 March 2027 – 12 March 2028

3.0 Place of Performance. Marine Corps Base (MCB) Camp Lejeune, Marine Corps Air Station (MCAS) New River, Camp Geiger, Camp Johnson, Courthouse Bay, and Stone Bay, NC.

4.0 Government Workday, Hours, and Holidays.

4.1 The government workday is Monday through Friday, and the workday hours are 7:00 a.m. to 4:30 p.m.

Work hours may be adjusted/changed by mutual agreement between the Contracting Officer and Contractor.

4.2 Federal holidays observed by the base are New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, and other specifically designated days that are mutually agreed upon between the Contract Administrator and the Contractor. When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday, and when a holiday falls on a Saturday, the preceding Friday is observed as a legal holiday by U.S. Government agencies.

4.3 In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the COR or designee will determine and advise the Contractor on whether services are required for that day.

5.0 Installation Closures or Delayed/Reduced Workday.

5.1 Contractor personnel shall provide limited designated services in the event of a closure/reduced workday due to emergency situations or inclement weather emergencies; applicable notifications shall be provided by television/radio announcements, telephone, text, email, verbal means, or MCB information systems (MCB Camp Lejeune Information Systems telephone number for reporting instructions is 910-451-1717). Once the installation has returned to normal operations; Contractor personnel shall resume services under normal work hours. Upon return to normal work hours, the Contractor shall contact the COR to determine the date and time to perform any scheduled services that were missed.

5.2 Under emergencies, which the installation remains open under reduced, but required services, Contractor personnel shall maximize staffing levels of essential personnel based on government notification.

Considerations shall include personnel/family member injuries, extensive home damages (to include transportation assets), mass power outages, inaccessible travel routes, school/daycare closures, pandemics, etc.

6.0 Contracting Officer’s Representative (COR). The government will appoint personnel, known as the COR, to monitor Contractor performance to ensure services are received and done in a satisfactory manner. The COR will evaluate the Contractor’s performance in accordance with the performance work statement to ensure acceptable quality levels (AQL) of the performance standard(s) are met. The COR information is provided below.

6.1 Role of COR for Inspection, Acceptance, and Other Duties.

6.1.1 Responsibilities. Performs surveillance and inspection of services required under this contract;

determines the adequacy of Contractor performance per contract specifications; acts as the COR at the work site; ensures compliance with contract performance requirements; and advises the Contract Administrator of any factors that may cause work performance delays. The COR cannot authorize deviations from contract requirements and specifications.

6.2 The following individual will be appointed as the COR:

**To be provided at time of award.

6.3 The Contracting Officer (KO) is the only person authorized to approve changes in any of the requirements of the contract. The Contractor shall not consider any order, statement, or conduct by government personnel who visit the Contractor’s facility/job site or in any other manner communicate with Contractor personnel during performance of this requirement as a change to the terms and conditions of the contract. The Contractor shall not comply with any order (verbal or written), direction, or request of any government personnel unless it is issued, in writing, by the KO. In the event the Contractor or Contractor personnel effect any change to this requirement by direction of any individual other than the KO will have done so without authority and shall bear all costs associated with such change.

6.4 Unacceptable Performance. When performance does not meet the specifications and requirements of this contract, written (let, fax, or email) documentation will be furnished explaining how performance is considered unacceptable. This documentation should state what specification(s) is not being performed (reference contract paragraph number(s), date, and time observed) and submit to the Contract Administrator within two workdays of each occurrence.

6.5 Final Receiving Report. The COR will submit a final receiving report stating that all services have been received, inspected, and accepted to the Contract Administrator within five workdays of the end of the contract period.

6.6 Quality Assurance Evaluations. The COR is designated by the KO to perform technical surveillance and receive any deliverables in compliance with performance work statement. This does not authorize anyone to make changes in the scope, price, term, or conditions of the contract without the written concurrence of the KO.

6.7 The responsibility for inspection and acceptance of the deliverables furnished under this contract rests with the COR, or in their absence the authorized representative(s). Inspection and acceptance of all deliverables will be accomplished at the end of each month during the POP.

6.8 Inspection and acceptance will be performed at location where work has been performed.

6.9 The following specific areas of the contract administration are assigned to the COR.

6.9.1 Receipt of all required reports.

6.9.2 Certification of invoices in accordance with the payment terms of the contract to include validation of each line item on each invoice.

7.0 General Washer and Dryer Information. The following information is provided for washers and dryers located in the place of performance as identified in Section 3.0. The below inventory numbers may be slightly higher or lower.

7.1 Washers. There are approximately 2,500 automatic, heavy duty type washers. The types of washers are top load, front load, and combos. The manufacturers of the washers are Alliance Speed Queen and General Electric.

7.2 Dryers. There are approximately 3,100 dryers. The types of dryers are single, double-stack, and combos.

The manufacturers are Speed Queen and General Electric.

7.3 Locations. The washers and dryers are located in different types of buildings. There will be washers and dryers in two or three-story buildings (Bachelor Enlisted Quarters (BEQ) and Bachelor Officer Quarters (BOQ)) that have laundry area on each deck. Some washers and dryers are in single deck buildings and other living quarter areas that have designated laundry areas. Other washers and dryers are located in four or five story buildings that have laundry areas located on the first floor. The washers and dryers may be on the first floor or spread between the floors. Typically, the buildings do not have elevators and stairways can be either inside or outside the building.

7.4 Replacement. Annually, 10%-15% of the government owned washers and dryers covered under this contract are planned to be selectively replaced. The machines will then be designated to be recycled or disposed of properly.

7.5 Inventory. An excel spreadsheet that contains the washer and dryer inventory will be provided upon award.

The inventory has the area, building number, serial number, model number, and more information for the washers and dryers.

7.6 Building Renovations. Renovations for buildings/barracks are scheduled for each fiscal year. After renovations are scheduled, the information will be provided to the Contractor.

8.0 Government Responsibilities. The government will provide the Contractor will all the information needed for performance to include desired formats and examples.

8.1 Maintenance Schedule. The maintenance schedule is the trouble tickets that are created daily by the COR.

This may be multiple trouble tickets on a daily basis. The trouble tickets are worked through to completion (first-in to first-out). The daily work tickets issued to the vendor is referred to as the maintenance schedule.

When the maintenance schedule (trouble tickets) are minimal, other maintenance services as directed by the COR will be completed.

8.2 Washers, Dryers, and Parts. The government will provide new washers, dryers, vent ducting, dryer power cords, hot and cold water hoses, rubber washers, and hose filters for new installations or when old machines are damage or beyond repair and need replaced.

8.3 Storage. New washers, dryers, vent ducting, and dryer power cords are stored in building 1212.

Replenishment of the machines, vent ducting, dryer power cords, hot and cold water hoses, rubber washers, and hose filters will be the responsibility of the government. Used washers and dryers that have been determined to be reusable will be stored in building 1212. Washers and dryers that will be disposed of are to be stored in building 1212 until such disposal.

8.4 The government will not be responsible in any way for the Contractor’s supplies, equipment, materials, or belongings brought in the buildings or on the grounds to perform services. This includes, but is not limited to, loss or damage caused by fire, theft, hurricane, accident, or other disaster.

9.0 Liability, Automobile, and Worker’s Compensation Insurance. The Contractor shall comply with provisions and requirements as contained herein.

9.1 Required insurance (IAW FAR 28.306(b)) the Contractor shall maintain insurance in the minimum amount specified below and as required by FAR 52.228- 5, “Insurance – Work on a government Installation,” at its own expense, procure and thereafter maintain the following kids of insurance with respect to performance under this contract.

9.1.1 Worker’s Compensation and Employer’s Liability Insurance. As required by law except that if this contract is to be performed in a state which does not require or permit private insurance, then compliance with the statutory or administrative requirements in any such state will be satisfactory. The required Worker’s Compensation insurance shall extend to cover Employer’s liability for accidental bodily injury or death and for occupational disease with a minimum liability limit of $100,000.

9.1.2 General Liability Insurance. Bodily injury liability insurance, in the minimum limit of $500,000 per occurrence shall be required on the comprehensive form of the policy.

9.1.3 Automobile Liability Insurance. This insurance shall be required on the comprehensive form of the policy and shall provide injury liability and property damage liability covering the operation of all automobiles used the connection with the performance of the contract. At the minimum limits of $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage shall be required.

9.2 Certificate of Insurance Required. In accordance with the clause entitles “Insurance-Work on a government Installation” (FAR 52.228-5), the Contractor shall furnish to the KO, a certificate or written statement of insurance prior to commencement of work under the contract. The initial certificate document shall be submitted 10 days after award. Thereafter, a certificate shall be submitted on an annual basis and all certificate changes shall be submitted within five workdays after changes occur. NOTE: All certificates of insurance sent to the Contract Administrator must be identified by the contract number.

10.0 Government Owned Washers and Dryers Identification. Each machine shall have a repair service identification label attached. Base Property Branch, Supply Management Division shall be responsible for the attachment of initial labels prior to the installation of new machines. The repair service identification label contains the following information and data:

SERVICE ON THIS MACHINE

CALL (910) 451-2651

PROVIDE THE FOLLOWING INFORMATION

1) LOCATION OF MACHINE: Bldg. Number

2) TYPE OF MALFUNCTION ______________

3) MACHINE ID: W1234 (example)

During service calls, the Contractor is responsible for notifying the COR concerning missing or illegible repair service identification labels.

10.1 Machine ID Number. The machine ID number, sixth line on the label, shall be as follows:

10.1.1 Topload Single Washers. The letter “W” with the next four numeric digits that are the last four digits of machine’s serial number.

10.1.2 Stack Washable / Dryer Combos. The letters “WD” with the next four numeric digits that are the last four digits of the machine’s serial number.

10.1.3 Single Dryers. The letter “D” with the next four numeric digits that are the last four digits of the machine’s serial number.

10.1.4 Double Stack Dryers / Stackable Dryers. The letters “DD” with the next four numeric digits that are the last four digits of the machine’s serial number.

10.1.5 Front Load Washers / Stackable Single Washers. The letters “WW” with the next four numeric digits that are the last four digits of the machine’s serial number.

11.0 Washer and Dryer Service Work Ticket. The service work ticket is required for all services performed on washers and dryers, with the exception of Installation/Relocation/Removal requirement(s) that uses a different form.

11.1 Service Work Ticket. The service work ticket shall have a minimum of four parts and shall have clearly marked spaces for the required information. The template for a service work ticket will be provided upon contract award.

The government will fill out the following information on the service work ticket: Date Received; Call Date;

Work Ticket Number; Building Number; Point of Contact, Duty Phone, Alternate Phone (if available);

Deck/Machine Number; and Work Requested. The work ticket number is a sequential number maintained by the COR.

There will be the original and two copies of the service work ticket. The COR will retain one copy and provide the original and a copy to the Contractor.

11.2 Service Work Ticket Pick-Up. Each workday, a Contractor’s representative shall pick-up the service work tickets from the COR or Contract Administrator. The service work ticket will be picked up at Building 316 “G” Street between the hours of 9:00 a.m. and 10:00 a.m.

11.3 Service Work Ticket Turn-In. The Contractor shall fill-in the required information about the service call(s). Each workday, the Contractor shall turn-in all completed service tickets to the COR or Contract Administrator at Building 316 “G” Street between the hours of 9:00 a.m. and 10:00 a.m.

11.4 Service Work Ticket Register. A service work ticket register will be maintained by the COR. The register will indicate the date the work ticket was received and the date the repair was completed. Work tickets will be logged-in the same day they are received. Service work ticket numbers will be issued in sequential order.

11.5 Service Work Ticket System must contain at a minimum the following items.

11.5.1 Blank work tickets

11.5.2 Pending work tickets

11.5.3 Completed work tickets

11.5.4 List of work tickets not meeting required repair time

12.0 Washer and Dryer Tasks. The Contractor shall manage the work effort associated with support services to maintain and repair washers and dryers covered under this contract.

12.1 General Information. This contract will include cleaning, inspecting, lubricating, adjusting, corrective maintenance, repairs, dryer duct/vent cleaning, installation, removal, moving, and/or relocating of washers and dryers covered under this contract at the locations identified in Section 3.0.

12.2 Maintenance and Repair Service. The Contractor is responsible for maintenance and repair of all government owned washers and dryers covered under this contract. The machines shall be maintained to provide their specified function(s) are in compliance with the manufacturer’s equipment specifications, as well as government regulations and directives. All services done on the machines shall be in accordance with manufacturer’s specifications and in conformance with standard trade practices. All services will be rendered promptly and efficiently up on receipt of service work tickets. The Contractor shall have three (3) working days after notification to have the machine(s) repaired. The three (3) working days shall start during the first service work ticket pick-up period (Section 11.2). The start date will be noted on the service work ticket.

12.3 Materials, Parts, and Tools. The Contractor shall provide all materials, parts, and tools required for maintenance and repairs for the washers and dryers, except those listed in Sections 8.2 and 8.3. The Contractor shall procure all components and parts via the authorized/certified vendors for the manufacturer’s washer and dryers as the primary source of components and parts.

12.3.1 All materials and parts supplied by the Contractor to repair government owned machines shall be new and conform to the original manufacturer’s specifications unless otherwise approved by the COR.

Rebuilt assemblies or sub-assemblies may be used in the repair of appliances with prior approval of the COR when such used is standard commercial practice. The rebuilt assemblies or sub-assemblies must carry the same warranty as a new assembly or sub-assembly. The COR must pre-approve components and parts provided by the Contractor that are not ordered through authorized/certified vendors previously mentioned. The new or rebuilt components/parts must be of the same or better quality, type, style, graded, gauge, finish, class, and/or size as that used by the original equipment manufacturer. It is the Contractor’s responsibility to determine the maintenance and repair actions necessary for each machine to meet the timeframe provided in Section 12.2. The machine(s) shall be suitable for immediate use after repairs are completed.

12.4 Machine Connections. The Contractor is responsible for connecting and maintaining the connection of washers to the existing electrical outlets, water lines, and drains. This includes replacing hot and cold-water hoses, rubber washers, and water hose filters, when required, to prevent water leakage. The Contractor is responsible for connecting and maintaining the connection of dryers to the existing electrical outlets and vent outlets. This includes replacing vent hoses, when required, to meet manufacturer’s venting specifications.

12.5 Simple Knob Replacement. This is a simple knob replacement of missing knobs. The replacement of knobs on more than one machine per location (building) shall be pre-approved by the COR prior to the submission of the service work ticket.

12.6 Minor Repairs. These are repairs that can be done primarily from the outside of the machine, such as dryer cord or duct replacement, lint screen replacement/adjustment, washer and drain line replacement, tightening of hinges, etc.

12.7 Major Repairs. These are any repair, not including minor repairs, that primarily deal with internal component repair/replacement (i.e. requires machine “shell” removal). Some examples include repair/replacement of bearings, drums, cabinets, pumps, motors, switches, circuit boards, temperature sensors, control panels, timers, agitators, and other common components.

12.8 Vent and Duct Cleaning. Dryer vent and duct cleaning will occur during the installation/relocation of machines and during maintenance service calls for minor or major repairs. A maximum of one (1) vent and duct cleaning annually for each of these machines as part of the service cost. The Contractor shall clean all lint buildup and debris from the entire dryer vent duct work that runs from the machine to the outside of the building. Additional vent and duct cleaning may be approved for the remainder of the fleet of machines, funding available, and no more than one (1) dryer vent and duct cleaned annually for each machine. The entire length of the exhaust vent shall be cleaned on the inside, starting at the dryer connection, and continuing through the outside air vent, include both horizontal and vertical ducting, terminating at the exterior of the building. Less facility obstacles that prevent this physical cleaning. Inside of dryer shall be checked for line buildup and all lint shall be removed as per manufacturer’s specifications.

12.9 Installation/Relocation/Removal. The government may have requirements to install, relocate, or remove machines in buildings, move locations, or remove unserviceable machines. The COR will notify the Contractor when the government has a requirement(s) for the installation, relocation, or removal of new and/or existing machines. Notification from the COR will be followed up with a completed Request for Installation/Relocation/Removal form. The Installation/Relocation/Removal form will be provided upon contract award. The Contractor shall fill-out, complete, and obtain necessary signatures from an authorized government representative on the form for each facility/building for services. The Contractor shall turn-in the completed forms by delivering them to the COR or the Contract Administrator at Building 316 “G” Street between the hours of 9:00 a.m. and 10:00 a.m. on workdays. The Contractor shall have three (3) working days after notification to install, relocate, and/or move the machines. A washer and/or dryer is determined to be beyond repair and removed, then a machine installed it is considered as “1” for installation/relocation/removal service.

12.10 Shift/Move-In-Place/Relocate/Reinstall. The COR will coordinate with the Contractor if there are washers and dryers that need moved-in-place from their current position to allow MCB maintenance personnel to conduct facility maintenance. After the facility maintenance is completed, the Contractor will move the washers and dryers back to their previous position for the specified barracks/building.

The COR will coordinate with the Contractor if there are washers and dryers that may need a single laundry room and/or the entire barrack’s compliment of machines to a temporary location within or near the vicinity of the barracks to allow MCB maintenance personnel to conduct facility maintenance. Once maintenance is completed the washers and dryers will be reinstalled in the barracks/building.

12.11 Attempt to Make Service Calls. An attempt to make a service call occurs when a service call has been received by Contractor and, through no fault of the Contractor, the service is not provided. This can occur when there is no malfunction of the equipment, and the problem is due to operator error, or no government personnel are present at the service site to provide the Contractor access to the machine, or the machine is beyond economical repair. The service work ticket will be returned to the COR on the same day and the service work ticket will be reissued when proper arrangements have been made. The Contractor will be entitled to a service call fee. The Contractor is not entitled to a fee, if they respond to a service call that was previously cancelled by the government and the Contractor was notified or the Contractor does not coordinate with the COR or government personnel to be available during the service call.

12.12 Additional Repairs. When the Contractor’s repair technician(s) determines that additional corrective maintenance/repairs are required for one or more machines with a specified building, the Contractor will contact the COR to coordinate the immediate repair and/or next day service with a service work ticket, as approved by the COR. Only machines that have work ticket will be serviced, functionality checks of other machines are not authorized without a work ticket.

12.13 Threshold for Repairs. The Contractor shall advise the COR if a washer or dryer is beyond economical repair, stating the estimated cost repairs, parts, and labor. The COR will advise Base Property Branch personnel about the Contractor’s determination. The COR will track each machine’s maintenance cycle and number of repairs. The final determination of washers and/or dryers beyond economical repair shall be made by the Base Property Branch. If the determination is to dispose of the machine, an Installation/Relocation/Removal service work ticket will be submitted and provided to the Contractor. The Contractor will take the machine(s) to the Base Property Branch at building 1212 for disposal. The Base Property Branch shall make arrangements for the disposal of the unserviceable machines.

12.13.1 After a machine is determined to be beyond economical repair by the Base Property Branch, they will coordinate with the COR for a one-for-one replacement(s) for the washers and/or dryers. Once a washer and/or dryer has been identified, the Contractor will take possession of the machine(s) and install them in the correct facility/building. Completed Installation/Relocation/Removal service work tickets will be submitted in accordance with Section 11.3.

12.14 Recycled Washers and Dryers. In coordination with the COR, the Contractor will be required to identify washers and dryers that are candidates to be recycle and available for future installation(s) in designated facilities/buildings. The Contractor will take machines identified to be recycled to Base Property Branch at building 1212. The Contractor shall ensure serviceable power cords are recovered and returned to the Base Property Branch.

12.15 In coordination with the COR and the Base Property Branch, the Contractor will be required to accompany the COR to conduct site surveys for predetermined facilities/buildings slated for partial and/or complete installations. Renovation projects normally required the installation of new or recycled washers and dryers for the entire facility/building.

13.0 Contractor Responsibilities.

13.1 Contractor personnel shall have or be provided the general tools, training, and any licenses/certifications that may be needed to perform the services required under this contract. The Contractor shall comply with all applicable federal, state, and local laws.

13.2 Contractor personnel providing the services shall be capable of communicating (oral and written) fluently in English.

13.3 Contractor personnel shall work an eight (8) hour workday. The workday hours are between 7:00 a.m. to 4:30 p.m. and the Contractor will determine the eight (8) hour schedule between these work hours. The Contractor’s personnel shall work a total of 40 hours per week.

13.4 Contractor personnel that operate motor vehicles to include, but not limited to, government automobiles shall maintain a valid state driver’s license with all class and commodity endorsements required by Public Law 99-570 and state law for the type of vehicle operated.

13.5 Contractor personnel shall be proficient in the services provided. They shall present a neat appearance and easily recognized as Contractor personnel by wearing distinctive clothing bearing the name of the company.

The employees name will be on the uniform or a tag/badge that is attached to the uniform. Not item(s) of military clothing will be worn by employees during their work hours. It is the responsibility of the Contractor to comply with all applicable laws regarding hiring practices.

13.6 Item Breakage and Damage. The Contractor shall be responsible for all breakage and damage that may occur inside and/or outside the immediate building due to the fault or negligence of the Contractor’s personnel.

The cost for broken and damaged items will be deducted from the Contractor’s monthly invoice.

13.7 Security. The Contractor shall be responsible for safeguarding all government property while being maintained/repaired. The facilities shall be secured once required services of washers and dryers have been done. Contractor personnel and vehicles shall only be present in locations relevant to contract performance.

13.8 Quality Control Plan. The Contractor shall provide a quality control plan. The quality control plan shall identify management’s concept for ensuring compliance with the contractual requirements. The Contractor shall provide the quality control plan in accordance with the solicitation. Thereafter, an updated copy shall be provided within five workdays after each change to the plan.

13.9 Safety. The Contractor shall obey and conform to all OSHA and base safety regulations. Base safety regulations may be obtained from the Base Safety Officer at building 1208. The government maintains the right to inspect for safety compliance and safe working practices.

13.9.1 The Contractor shall maintain a safety plan and make available to the government upon request.

The written plan shall include the details of Contractor’s responsibilities and how hazards and deficiencies shall be identified and corrected.

13.9.2 The Contractor shall notify the COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact the environment or property damage to government property or equipment. The Contractor shall submit a completed copy and supplemental information within eight (8) hours of any accidents or incidents.

13.9.3 The Contractor shall comply with all federal, state, and local environmental laws.

13.9.4 Per MCIEAST-MCB 5560.2 and 11100.5_, vehicles are prohibited from parking in grassy areas and other unauthorized locations, other than special approved circumstances with prior authorization. This includes driving/traveling over grassy areas or blocking the path of EMS vehicles and/or personnel.

14.0 Contractor Tasks. The Contractor shall manage the total work effort associated with support services required for satisfactory and timely completion of the maintenance and repair of washers and dryers.

14.1 Contract Manager. The Contractor shall provide a Contract Manager as the primary point of contact (POC) and responsible for the daily performance of the contract. The Contract Manager and an alternate shall be designated in writing within seven (7) days after contract award. The Contract Manager or alternate shall be available during normal work hours to meet with the COR and/or Contract Administrator to discuss any problems that arise with service(s) provided.

14.2 Staffing. An adequate staff is required. The Contractor will propose the number of personnel to accomplish the support services required under this contract. The Contractor shall provide their staffing plan, which includes a roster of personnel, job title, and assignment after contract award. The Contractor shall be fully staffed within fourteen (14) days after contract award. Resumes are not required to be submitted; the Contractor shall ensure all personnel meet qualifications to provide the services required.

14.3 Replacement/Absence.

14.3.1 Replacement. The Contractor agrees to provide personnel to accomplish the services required in the PWS. The Contractor shall ensure that in the event an employee resigns/leaves/quits the position will be filled within two (2) weeks of the employee’s departure. The Contractor shall ensure any replacement individuals have all the requisite experience/knowledge to provide the required support. The Contractor shall notify the COR within two (2) workdays of any employee departure.

14.3.2 Absence. If an employee of the Contractor is absent, the Contractor shall ensure required support is still provided during the employee’s absence.

14.4 Transition. The transition process will be thirty (30) days. The Contract Manager is to be staffed within within seven (7) days of contract award and remaining positions are to be staffed with ten (10) days of contract award. Other administrative processes/requirements shall be completed within thirty (30) days of contract award. The Contractor shall schedule a kick-off meeting within the first week of award.

15.0 Indemnity. The Contractor hereby agrees to indemnify and hold harmless the United States of America and its agents from any suits, fines, actions, claims, debts, demands, judgments, liabilities, costs and expenses, including but not limited to attorney's fees or court costs, which the United States of America and its agents may become obligated to defend and/or pay, (i) as a result of ground or water pollution, sustained or suffered because of or by reason of any action or inaction by Contractor, his agents, servants, and employees, in connection with Contractor's performance under this contract, or (ii) as a result of any loss of or damage to property or injury to or death of any person whatsoever, sustained or suffered because of or by reason of any action or inaction by Contractor, his agents, servants, and employees, in connection with Contractor's performance under this contract, or (iii) as a result of alleged pollution, damage, or injury, sustained or suffered because of or by reason of any action or inaction by Contractor, his agents, servants, and employees, in connection with Contractor's performance under this contract.

16.0 Quality Assurance Surveillance Plan.

16.1 Purpose. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for monitoring the Contractor’s performance of EMCS services. The designated COR will serve as the Quality Assurance Evaluator (QAE) and will use this QASP to ensure the Contractor is conforming to the WS requirements.

16.2 Performance Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the Contractor is performing up to the specified standards. The performance standards for this PWS are stated in the Performance Requirements Summary (PRS) included in this QASP. The standards are subjective for this requirement.

16.3 Management and Oversight. The QASP is based on the premise that the Contractor and not the government, is responsible for the management and any Quality Control (QC) action required to meet the terms of the contract. The performance requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards. The Contractor’s QC plan will be reviewed and approved prior to contract award.

16.4 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor will meet in performing the contract. In the event the Contractor does not meet the established AQLs, the KO has the right to exercise the negative incentives stated in this QASP.

16.5 Primary Method of Surveillance/Evaluation. The COR will perform the evaluation based on using one of the various methods outlined in the PRS table included in this QASP. The following methods may be incorporated into the PRS to monitor contract performance:

Periodic Inspection/Planned Sampling: periodic inspection, or planned sampling, involves the development of a surveillance plan based on subjective judgment and analysis of available agency resources to determine which tasks to inspect and how frequently to inspect them.

100% inspection: inspection where specific characteristics of every performance unit are examined and tested to determine conformance with requirements.

Random inspection: sampling method in which each unit of the population has an equal chance of being selected.

Customer Surveys and Feedback: a review method where customers and end users are surveyed to provide input on specific service levels.

16.6 Substandard Performance. If any of the performance requirements do not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the KO promptly. The KO will then take the appropriate action with the Contractor to remedy the substandard performance. When the performance is below the AQL standard, the government may implement increased surveillance, document poor performance history ratings, or begin termination for default procedures.

16.7 Notification. The COR will notify the KO, in writing, of unacceptable quality levels. The KO will promptly provide written notification of discrepancies as they occur, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

16.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within two (2) working days after receipt of KO’s notification. The Contractor shall cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

16.9 Records. The COR will maintain contract surveillance files as directed by the KO. Surveillance files will include, at a minimum, the following documentation for this contract:

a. A copy of the contract and all contract modifications.

b. QASP, QC Plan, and any other monitoring tools and checklists.

c. All correspondence including KO notifications and the Contractor’s response.

d. Contractor reports, i.e., training plans, course outlines, maintenance, and training anomalies.

e. Surveillance reports and a summary of the surveillance logs prepared by the COR and submitted to the

KO.

f. Copies of deficiency reports that may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in the assessment in one or more evaluation areas.

16.10 Ratings. The following criteria will be used for performance evaluations: Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change the assessment status.

a. Exceptional. Indicates performance clearly exceeds contractual requirements. There were no problems requiring corrective action.

b. Very Good. Performance meets contractual requirements and exceeds some to the government’s benefit. The contractual performance of the tasks and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

c. Good. Indicates performance clearly meets contractual requirements. The area of valuation contains some minor problems for which the corrective actions appear satisfactory.

d. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

e. Unsatisfactory. Indicates the Contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner.