M67001-18-Q-1116_draft_PWS.pdf

PERFORMANCE WORK STATEMENT

OFFSITE TRANSCRIPTION SERVICES

1.0 INTRODUCTION. Command Inspector Generals are responsible for conducting investigations into complaints filed by any party in the command. These investigations include recorded interviews conducted with little notice, and must be transcribed to allow for a presentable format upon which reports can be written and decisions made. The required turn around for transcription from a voice recorded interview to a written document is generally 24 hours.

2.0 SCOPE. This Performance Work Statement (PWS) establishes and defines the requirement for the purchase of non-personal services related to offsite transcription services for the Command Inspector General, 2D Marine

Logistics Group; Command Inspector General, Marine Corps Installations East (MCIEAST); Command Inspector

General, 2D Marine Division Camp Lejeune, North Carolina and the Command Inspector General, 2D Marine Air

Wing, Marine Corps Air Station Cherry Point, NC.

3.0 REQUIREMENTS.

3.1 TRANSCRIPTION SERVICES. The contractor shall provide pay as you go transcription services for audio files via a secure web upload feature and by telephone over a toll free number. Services shall be available 24 hours a day/7 days a week/365 days a year.

3.2 TURNAROUND TIME. Turnaround time from audio upload to returned document shall be no longer than

24 hours. Transcription files cannot be emailed or faxed.

3.3 SECURITY AND ENCRYPTION. Contractor shall provide security protocols that at a minimum include authentication, authorization, and encryption (minimum of 256 bit SSL) via password protected URL or Secure Web download.

3.4 TYPIST REQUIREMENTS. The contractor shall provide typists that are based in the United States; have passed an employment screening that includes criminal background checks at the federal, state, and local levels; and signed a Nondisclosure and Confidentiality Agreement.

3.5 DOCUMENT FILE FORMAT. The Government’s preferred file format is Microsoft Word.

4.0 PERIOD OF PERFORMANCE. The period of performance will be for a base period of 12 months with four (4) one year option periods

5.0 GOVERNMENT FURNISHED INFORMATION. All information received remains the property of the

United States Government. The contractor may be in contact with data subject to the Privacy Act (Title 5 of U.S.

Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/ information.

6.0 GOVERNMENT POINTS OF CONTACT.

6.1 CONTRACT ADMINISTRATOR. TBD

6.2 TECHNICAL POINTS OF CONTACT. TBD

7.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The Government’s Technical Point of

Contact will evaluate the contractor's performance by using a QASP to assure services meet the requirements of this contract. The Government's QASP is not a substitute for Quality Control by the contractor.

7.1 PERFORMANCE REQUIREMENTS SUMMARY. The performance standards for this PWS are stated in the Performance Requirements Summary (PRS) below.

Performance

Objective

PWS Para. Performance Standard Acceptable quality

Level

(AQL)/Frequency

Incentive/Remedy

Transcription of

Audio File

Turnaround Time

PWS para 3.1

PWS para 3.2

Able to upload audio file for transcription

24/7/365

Document provided within 24 hours of audio upload.

100%

100%

Expedite

Turnaround Time at no additional cost.

Provide an invoice offset for the delay.

8.0 CONTRACTOR UNAUTHORIZED WORK PERFORMANCE. The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

9.0 BASE ACCESS.

1. Marine Corps Installations East - Marine Corps Base Camp Lejeune and Marine Corps Air Station New River have implemented the new RAPIDGate program intended to enhance installation access control. However, RAPIDGate contains significant changes that may affect contractor’s and their employee’s access to these installations. In order to gain access to Marine Corps Base (MCB), Camp Lejeune and/or Marine Corps Air Station (MCAS), New River, non-Federal Government and non-DoD issued ID cardholders require identity proofing and vetting to determine fitness and eligibility for access. Specifically, a check of records through the National Crime Information Center

(NCIC) Interstate Identification Index (III) is the installation's minimum background check for access to

MCB, Camp Lejeune and/or MCAS, New River for non-Common Access Card holders, to include entrance of visitors.

2. MCB, Camp Lejeune and MCAS, New River applies the following non-Federal Government cardholder criteria to determine the authorized type of access control credentials:

a. Contractors: RAPIDGate or 30-Day Pass followed by 4-DayPass*

b. Sub-Contractors: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

c. Vendors: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

d. Suppliers: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

e. Service Providers: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

f. Delivery Personnel: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

g. Public-Private Venture (PPV) Housing and Installation Volunteers: Local Population Credential (The following are examples of Installation Volunteers: (Red Cross, Community College Instructors and Students, Commissary Baggers, Naval Hospital Volunteers, Family Readiness Volunteers, Wounded Warrior Volunteers, and any other organization approved by the Commanding General, Marine Corps Installation East-Marine Corps Base

Camp Lejeune and Commanding Officer, MCAS, New River)

3. Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC’s are exempt from

RAPIDGate enrollment.

4. Contractor personnel who are ineligible for a CAC will be required to either obtain a 30-Day pass followed by a

4-Day pass* or enroll in the RAPIDGate Program. RAPIDGate is a voluntary program due to associated costs. For further information concerning contractor access, please contact the Contractor Vetting Office at 910-450-5978 or visit Marine Corps Base Camp Lejeune (http://www.lejeune.marines.mil/) or MCAS New River

(http://www.newriver.marines.mil/) websites. For information concerning enrolling in RAPIDGate please visit their website at www.rapidgate.com.

The Government will not be responsible for any access delays. Delays that may result from inadequate planning are contractor responsibility. Any and all costs associated with RAPIDGate are the sole responsibility of the contractor.

* Contractors will be issued a one-time pass for 30 days. Upon expiration of the 30 day pass, they will only be issued a 4 day pass every 4 days thereafter, for the duration of the contract.

http://www.lejeune.marines.mil/ http://www.newriver.marines.mil/ http://www.rapidgate.com/