(DRAFT) PWS MCIWEST - Watchstander Services.pdf

Performance Work Statement For

Marine Corps Installations-West 24/7 Regional Defense Operations Center Support Services

1. Description of Services:

Marine Corps Installations – West, Marine Corps Base Camp Pendleton, (MCIWEST-MCB Camp Pendleton) is the installation management organization with regional responsibility for providing support and oversight to five Marine Corps installations in California and Arizona. This performance of work statement defines required tasks to provide 24/7 watch \functions in support of the Regional Defense Operations Center (RDOC). This will provide continuity and support for command and control (C2) with the ability to monitor, collect, manage, communicate, and disseminate information using knowledge management systems. Core capabilities include situational awareness, public information, incident resourcing, staff coordination, alert notifications, operational communications, operational coordination, planning. This function also provides force deployment support, and response and coordination to emergency operations throughout the MCIWEST-MCB Camp Pendleton Regional Area of Operation.

2. Scope:

A. Assist MCIWEST-MCB Camp Pendleton in achieving its vision of providing standardized

Installation Protection across the region to respond to “all-threats / all-hazards” from preparation (pre-incident) through response to recovery. This requirement enables the means to achieve reliable, seamless, cost effective, and timely regional solutions. The flow of critical information and policy guidance to execute assigned missions while supporting 1st Marine Expeditionary Force (I MEF) and tenant commands mission execution. In addition to military, local, state, and federal activities in the preparation for, response to, and recovery from any incident. Five core capabilities comprise Installation Protection: Antiterrorism (AT), Emergency Management (EM), Law Enforcement and Security, Physical Security, Chemical, Biological, Nuclear, Radiological and Explosive (CBRNE) and Fire and Emergency Services (F&ES).

B. For the purposes of Installation Protection is defined as the ability to:

- Support C2 decision processes and communicate information to multi-service, multi-agency nodes across the entire all-hazards/all-threats spectrum of regional operations.

- Enhance operational readiness, C2, and security to protect life and property for the MCIWEST -MCB CAMPEN and subordinate installations (Marine Corps Air Station Miramar, Marine Corps Air Station Yuma, Marine Corps Air Station Camp Pendleton and Marine Corps Logistics Base Barstow). This will also include supported relationships with Training and Education Command installations (Marine Corps Air Ground Combat Center-Marine Air Ground Task Force Training Command, Mountain Warfare Training Center Bridgeport and Marine Corps Recruit Depot San Diego).

- Execute a comprehensive, integrated, all-threats/all-hazards operations management process to mitigate risk to critical assets, allow for risk-informed allocation of resources, and support to I MEF and tenant command mission execution.

- Direct/facilitate/coordinate operations support to include resource management with training, manpower, and equipment during daily and crisis operations.

- Reporting Requirements – Receive and process operational information into situational awareness reports to higher headquarters specific to Commander’s Critical Information Reporting (CCIRs) and Serious Incident Reporting (SIRs).

- Provide operational all-hazards warnings to all personnel onboard the installation and others as appropriate.

- Coordinate directly with the five core Installation Protection capabilities for operational support which are Fire and Emergency Services (F&ES), Anti-Terrorism (AT), and Emergency Management (EM), Law Enforcement and Security, Physical Security, and Chemical, Biological, Nuclear, Radiological and Explosive (CBRNE).

- Support the administration and execution of security guidelines and regulations for use and storage of classified material within the Regional Defense Operations Center (RDOC). In summary, Installation Protection facilitates the preparation for, response to, and recovery from any all-hazards incidents or events, thereby minimizing operational “down time” with response and restoration. Providing 24/7 focused capabilities for situational awareness, response, and reporting.

- Support operational planning processes which include Orders, policy and directives writing. This also includes coordinating Request for Support (RFS) and conducting routine/emergent coordination with I MEF in support of Major Subordinate Commands (MSC) and tenant commands.

3. Services Required:

A. Services under this new requirement include providing support services needed to execute the Installation Protection Program. Installation Protection is primarily executed through a Regional Defense Operation Center (RDOC) for the MCIWEST-MCB CAMPEN region; and this requirement provides the primary operators and situational specialists to operate the

ROC.

B. The ROC location for which services are required on a 24/7 basis is as follows:

• MCIWEST-MCB CAMPEN: MCB Camp Pendleton, CA 92055

4. Common Attributes for Requirements Overall Performance

A. Common Duties and responsibilities include but are not limited to the following:

- Provide support to the Assistant Chief of Staff (AC/S) G-3/5 Current Operations Branch at the MCIWEST-MCB Camp Pendleton RDOC.

- Assists in advocacy for the effective employment of Marine Corps assets on the part of the region and ensures that these forces are employed in a manner that conforms to their capabilities.

- Activate the RDOC and initiate RDOC personnel/staff notifications via the mass notification system.

- Assists and responds as required in Continuity of Operations (COOP) actions, to include relocation from current ROC location to COOP site location for extended periods of time.

- Provide surge support to assigned region, and potentially other USMC installations, in times of increased activation levels due to hazard or crisis response operations.

- Makes recommendations to the successful accomplishment of the Region mission.

- Operate and maintain a resource ordering process for tracking resource requests made to or by the RDOC.

- Gather and analyze information on current operations and developing situations to determine appropriate action.

- Coordinate with COMMSTRAT to determine appropriate public outreach methods for the incident using social media, media interviews, press releases and public meetings.

- Ensure the RDOC is clean and functional for support requirements.

- Within the multitude of different responsibilities, the contractor will execute duties, projects in support of the MCIWEST-MCB CAMPEN A/CS G-3/5 when directed in a timely and profession manner.

- This is 24/7 and is performed on-site and is mission essential.

- Vendor is requested to be in the SOCAL area.

B. Reporting Relationships:

- The COR will serve as the Government representative responsible for performance evaluation in accordance with the PWS.

- The selected vendor should provide lead representative that is accountable to the

Government representative for the daily and long-term tasking.

- Contractor specific deliverables, as identified within the PWS, will be submitted to the assigned Regional Governmental Representative unless otherwise stated.

C. Contractor Personnel shall exhibit:

- Ability to work as part of a multi-disciplinary team and provide insight and opinions to the Government led team.

- Professionalism, personal initiative, and demonstrated good judgment.

- Outstanding organizational skills, attention-to-detail, and the ability to prioritize, meet deadlines and work under constant pressure.

- Skill in applying complex fact-finding, analytical, and problem-solving methods and techniques.

- A high level of ability in interpersonal relations and persuasiveness to gain acceptance of ideas and proposals.

- Skill in written and oral communications sufficient to prepare and present findings and recommendations, develop and present briefings/training, and prepare technical reports.

- Ability to multi-task to work simultaneous projects.

- Ability to communicate and brief senior Government Officials in a clear and concise manner.

5. Situational Awareness Support (SAS):

The General SAS requirement shall be filled in the RDOC to support the monitoring, collection, and sharing of all aspects of information and knowledge management using systems at the RDOC. The requirements include maintaining 24/7 Situational Awareness (SA) and Situational Understanding (SU), in accordance with the Commander’s Critical Information Requirements (CCIRs), local directives and Standard Operating Procedures (SOPs). Knowledge and information requirements are based on shore operations throughout all activation levels in the performance of assigned command, control, and communications (C3) responsibilities. Implementation of an effective information management organization, as well as developing and maintaining an effective infrastructure that facilitates the sharing of information and intelligence, is also required. These requirements may be identified and require completion around the clock, will require shift work as delineated by regional reporting requirements.

Expected qualifications of each labor category are included in Appendix 1.

A. General Performance Requirements include, but not limited to:

1. Provide 24/7 flow of information within the Region and with subordinate commands.

2. Prepare and disseminate briefs, in accordance with Commander requirements, for review and approval by Government representative.

3. Subject to Contracting Officer’s Representative approval, provide oral and written responses and briefings for queries by subordinate commands, leadership and staff, Installation Emergency Operation Centers (EOCs), and by interagency partners.

4. Maintain and track status of equipment in the ROC.

5. Provide immediate notification to the Chain of Command as identified in applicable instructions, of any pertinent information identified in the SOPs or standing orders, paying particular attention to designated CCIRs.

6. Provide support to the Government representative in the implementation and direction of the ROC and Crisis Action Team Operations Information Management using the C4I Suite and all other available information systems in the Operation Center.

7. Promote knowledge sharing across the regional enterprise and subordinate commands and other stakeholder organizations through standard operating procedures.

8. Follow local Security procedures and support USMC Information Assurance (IA) requirements to ensure the security and integrity of the RDOC as per final contract.

9. Comply with all regulations and policies governing secure communications equipment and procedures.

10. Review, categorize, reformat, and publish all AMHS incoming and outgoing message traffic for distribution.

11. Provide access control to the RDOC utilizing a government approved access list.

12. Execute Continuity of Operations (COOP) as needed. Maintains team proficiency in emergency displacement of the watch team.

13. Provide oral and written responses and briefings for queries by REGCOM leadership and staff, Installation EOC, and by external staffs.

14. Prepare reports, Requests for Support (RFS), position papers, Executive Summaries, justifications, and background papers for review and approval of assigned Government personnel.

15. Provide EXSUMs and other input products aligned with RDOC Operations.

16. Performed on-site and are mission essential.

6. Deliverables:

Contractor shall provide outputs associated with the taskings listed below to include but not limited to, MS power point briefings, MS Word documents and reports, MS Excel spreadsheets, MS Access databases, emails and talking points. The contractor is required to provide the following deliverables under this task order:

No Description Performance Threshold

Method of Surveillance

Addresses Due Date

1. Monthly Progress Report

Zero deficiencies in submission time

100% Inspection

COR 10th day of every month to

COR

and TPOC

2. Transition Plan – Task Order

Zero deficiencies delivered on-time and revised as necessary

100% Inspection

COR 10 days from new requirement award

3. Travel documentation

Zero deficiencies Periodic Inspection

COR Submitted with monthly invoice following completion of travel

4. Deliverable Schedule

Zero deficiencies delivered on-time and revised as necessary

100% Inspection

COR /

TPOC

10 days from new requirement Award.

5. CCIR and SER Zero deficiencies delivered on-time and revised as necessary

100% Inspection

TPOC As directed by Instruction.

Typically, within several minutes of event occurring

6. Daily Summary Reports

Zero deficiencies delivered on-time and revised as necessary

100% Inspection

Distribution List

In accordance with written instructions.

Currently twice daily

7. Personnel Requirements

Contractor personnel performing under this requirement SHALL be U.S. Citizens and are required to obtain /retain a security clearance.

Work under this new requirement will range from unclassified to TS/SCI levels.

Work under this task order is classified:

UNCLASSIFIED

CONTROLLABLE UNCLASSIFIED INFORMATION

SECRET

TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION

8. Place of Performance

Marine Corps Installation-West Marine Corps Base Camp Pendleton Regional Operations Center Bldg. 1164 Camp Pendleton, CA 92055

9. Hours of Operation:

Contract personnel required to work 24/7 including holidays

10. Equipment available for contractor use

The Government will furnish necessary workspaces for all required contractor personnel providing service on this requirement to include desk space, telephones, computers, and other items necessary to maintain an office environment.

11. Security Requirements

DBIDS Notice:

USMC has adopted the Defense Biometric Identification System (DBIDS) as a standardized process for granting unescorted access privileges to vendors, contractors, suppliers and service providers. DBIDS is specifically for those vendors and contractors not otherwise entitled to the issuance of a Common Access Card (CAC). Vendors, contractors, suppliers, and service providers who seek routine, unescorted access to USMC installations and can provide appropriate justification may obtain reusable credentials under DBIDS. DBIDS credentials are issued free of charge. A vendor may choose to obtain long-term DBIDS credentials at Marine Corps Base Camp Pendleton’s Pass and ID facility by enrollment, registration, background vetting, screening, issuance of credentials, and electronic validation of credentials.

12. Travel Reimbursement (if travel is required under this contract)

Contractor Request and Approval of Travel:

The Contractor will coordinate travel arrangements with the Contracting Officer's Representative (COR). Any travel under this contract must be specifically requested in writing by the Contractor and approved by the Contracting Officer’s Representative (COR), prior to incurring any travel expense. The Contractor shall submit the written request to the COR at least five days in advance. The travel request shall include as a minimum, the following:

• Contract number.

• Date, time, and place of proposed travel.

• Purpose of travel and how it relates to the contract.

• Contractor’s estimated cost of travel with a breakdown of the estimated costs of transportation, lodging, meals, and incidentals; and

• Name(s) of individual(s) traveling.

The COR shall review and approve/disapprove (as appropriate) all travel requests submitted giving written notice of such approval or disapproval to the Contractor.

Travel Reimbursement: The Contractor shall adhere to the following travel regulations (see FAR 31.205-46):

• Federal Travel Regulations (FTR) – Prescribed by the General Services Administration, for travel in the contiguous United States.

• Joint Travel Regulations (JTR), Volume 2, DoD Civilian Personnel, Appendix A.

Prescribed by the Department of Defense for travel in Alaska, Hawaii, and outlying areas of the United States.

• Department of State Standardized Regulations (DSSR) (Government Civilians, Foreign

Areas), Section 925, "Maximum Travel Per Diem Allowances for Foreign Areas," prescribed by the Department of State for travel in areas not covered in the FTR or JTR.

The Contractor will not be reimbursed for travel expenses unless audited records for transportation contain evidence, such as original receipts, substantiating actual expenses incurred for travel.

The contract includes a not-to-exceed funding limitation for travel costs. When the Contractor expects total funding expended for reimbursable travel to reach 85 percent of the total funds available on the travel CLIN, the Contractor shall notify the Contracting Officer and the COR, and any other Government official identified by the Contracting Officer. The notice shall state the estimated amount of additional funds required to continue performance for the period specified in the task order. The Contractor shall not exceed or incur costs that exceed the amount of funding stated on the reimbursable travel CLIN. The Government is not obligated to reimburse the Contractor for otherwise reimbursable travel more than the funded amount stated on the reimbursable travel CLIN.

The Contractor is not obligated to continue performance of any reimbursable work under this Contract or otherwise incur costs for reimbursable travel more than the funded amount stated on the reimbursable travel CLIN unless the Contracting Officer notifies the Contractor in writing that the funded amount stated under the applicable reimbursable travel CLIN has been increased.

In the event notification is made orally, such notification shall be followed up in writing within two working days.

No notice, communication, or representation from any person other than the Contracting Officer shall affect the Government’s obligation to reimburse the Contractor.

Change orders shall not be considered an authorization to exceed the funded amount stated under the reimbursable travel CLIN unless they contain a statement expressly increasing the funded amount of that reimbursable CLIN by enough to cover the change order.

13. Invoicing

All invoices including travel documentation should be coordinated with the requirement Technical Point of Contact or Contracting Officer’s representative prior to submission. Invoices should be uploaded into the Wide Area Workflow system and 2 copies provided to the Government (1 to the COR and 1 to the TPOC).

14. Period of performance

This requirement will be from XX XXX 2026 through XX XXX 2027 with four (4) additional twelve (12) month options. Ultimate completion date is slated for XX XXX 2032.

Appendix 1 – Qualifications for All personnel

• Bachelor’s Degree required

• 10 years military experience TS/SCI required

• Knowledge of DOD Title 10 responsibilities and regulations

• Knowledge of USMC/DoD organization, and the role of MCICOM; USMC/DoD missions, policies, and objectives; management principles and processes; and demonstrate the ability to analyze information and make recommendations under rapidly changing conditions, as well as the ability to articulate complex issues and resolutions both verbally and in writing.

• 5 years DOD or DHS operation center, state, local, command center, or communications center environment experience is recommended.

• Recent relevant experience in operations management for either federal or state organizations.

• FEMA Course ICS 100, Introduction to the Incident Command System (ICS) FEMA Course ICS 200, ICS for Single Resources, and Initial Action Incidents FEMA Course IS-700 National Incident Management System (NIM) FEMA Course.

• IS-800 A National Response Plan (NRP).

• Understanding of USMC/DOD chain of command.

• Must be able to use:

• Microsoft suite applications

• Mass Notification system

• Email

• Telephones

• Secure Video Teleconferencing (SVTC)

• SIPR/NIPR