A1 - PWS.pdf

PERFORMANCE WORK STATEMENT

Chemical Toilets and Hand-Washing Station Support Services

1.0 Introduction. The Marine Corps Installations West – Marine Corps Base Camp Pendleton (MCIWEST-MCB CAMPEN) Consolidated Material Service Center (CMSC) is responsible for providing support and services for portable chemical toilets and hand-washing stations to multiple locations in Southern California.

2.0 Scope. The purpose of this acquisition is to provide support 24 hours a day, 7 days a week, via a Requirements-type contract to deliver and maintain chemical toilets and other equipment (i.e. hand-washing stations) as identified in the Exhibit Line Item Number (ELIN) worksheet.

2.1 The Contractor shall support the following installations:

Marine Corps Base (MCB) Camp Pendleton, California, (approx. 145,000 acres) Marine Corps Recruit Depot (MCRD) San Diego, California Marine Corps Air Station (MCAS) Miramar, California Naval Weapons Station (NWS) Fallbrook, California (approx. 8,850 acres)

2.2 Most chemical toilets are permanently located, which will require frequent cleaning services.

Additional chemical toilets and hand-washing stations will be used for shorter periods to support special events, field training exercises, and other mission objectives.

2.2.1 Many of the services needed will be in rough off-road locations. The contractor shall be required to access off-road locations via contractor owned all-terrain vehicles.

2.2.2 Work will be performed in, but not limited to range areas, field training areas and populated areas.

2.2.3 Delivery and locations will be detailed in individual task orders.

2.3 The services will include delivery, pick-up, restocking of consumable supplies (see section 3.3 below) and cleaning TWICE per week on all equipment issued via task orders regardless of term. Additional cleanings may be required on non-scheduled days and shall be charged accordingly.

3.0 Tasks:

3.1 The contractor shall furnish all labor, supervision, tools, materials, cleaning supplies, vehicles, equipment, transportation and other items necessary to provide the services required.

3.2 The contractor shall ensure that chemical toilets and hand-washing stations are operational at all times.

3.3 The contractor shall ensure that all services will be in accordance with standard commercial practices, in compliance with prescribed Federal, State and local regulations and will include at a minimum:

3.3.1 Thorough cleaning and sanitizing of equipment

3.3.2 Removal of all waste (including human waste, toilet paper, and any trash or debris)

3.3.3 Restocking of toilet paper (minimum 2 rolls per chemical toilet)

3.3.4 Refilling of hand-washing stations with soap and paper towels

3.3.5 Refilling of waterless anti-bacterial hand sanitizer

3.4 The contractor shall be responsible for all delivery, placement, cleaning and relocating of equipment as required by the contract and task order guidelines.

3.5 The contractor shall be responsible for removing all waste collected from units and the respective installation(s) and transportation of the waste to an approved waste disposal site.

3.5.1 There shall be no waste discharge aboard any Federal installation for services performed under this contract. The contractor shall be responsible to the Government for any illicit waste discharges by contractor personnel aboard any Federal installation, to include any regulatory enforcement actions by Federal, State and/or local authorities that may be levied against the Government as a result of contractor performance.

3.5.2 Contractors transporting hazardous materials are obligated to comply with all applicable laws and regulations.

3.6 The contractor shall pay the costs for all waste discharge fees and transportation associated with removal of waste to the disposal site.

3.7 The contractor shall have an adequate inventory to meet the estimated quantities of chemical toilets and hand-washing stations that may be required during each contract period, as identified in the ELIN worksheet, and an adequate number of vehicles to make the deliveries.

3.8 The contractor shall conduct an initial joint inventory and thereafter a joint semi-annual inventory of all full term units placed via task orders. This inventory shall be conducted with the Contracting Officer Representative. The inventory is expected to remain accurate between the joint inventories because of the twice weekly cleaning/maintenance requirements.

3.9 The contractor shall have a method to locate, via maps, maintenance/service checklists, or other methods, the chemical toilets and hand-washing stations located throughout the installation(s), to ensure that service technicians are able to locate and service chemical toilets and hand-washing stations that may not be readily visible throughout the installation(s).

3.10 The contractor shall provide copies of contractor owned vehicle service documentation upon request of the Contracting Officer Representative or Contracting Officer. Additionally, vehicles must be equipped with appropriate backflow or air gap devices in accordance with California State Regulations and must be able to navigate through rough terrain.

3.11 The contractor shall ensure their company name and telephone number are predominately displayed on all vehicles.

3.12 The contractor shall ensure that delivery of chemical toilets and hand-washing stations are performed as required per task order and on time.

3.12.1 Delivery and relocation charges are one-time charges.

3.12.2 Relocation charges will be applied when equipment is placed more than 50-feet from the current location.

3.12.3 Equipment relocation requests issued before 1330 Pacific Time shall be delivered the same day.

3.12.4 Equipment relocation requests issued after 1330 Pacific Time shall be delivered the next day, unless same day service is requested. Expedited charges will apply to same day requests if issued after 1330 Pacific Time.

3.12.5 Pick-up and delivery of a unit due to equipment failure will be at no additional cost to the Government.

3.12.6 The contractor shall ensure that all pick-ups of chemical toilets and hand-washing stations are conducted on time at the end of the performance period.

3.13 The contractor shall provide safety data sheets (SDSs) on all chemicals planned for usage under this contract (Deliverable 16.1). SDSs shall be screened by the Environmental Working Group Manager to ensure compliance with Federal, State and local regulations.

3.13.1 The contractor shall comply with Emergency Planning and Community Right-to-Know Act (EPCRA).

3.13.2 The SDSs shall be provided to the Contracting Officer five (5) days prior to commencement of work.

4.0 Contractor Personnel:

4.1 It is the responsibility of the contractor to comply with all applicable laws regarding the hiring of individuals that are not U.S. citizens.

4.2 The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the United States Marine Corps, either military or civilian, unless such person seeks and receives approval in accordance with Joint Ethics Regulations.

4.3 Contractor personnel shall be well trained and proficient in their assigned tasks, present a neat appearance, and be easily recognized by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges. No item of military clothing or clothing resembling military clothing may be worn.

4.4 All employees of the contractor shall be able to read, write, and understand English.

4.5 The contractor shall provide a Project Manager who must be designated as the primary point of contact (POC) and who shall be responsible for the daily performance of the contract and they must be capable of accomplishing the following duties:

4.5.1 The contractor shall provide a current resume for the Project Manager detailing a minimum of two years of experience. Experience shall be recent (within the last 5 years) and relevant (same or similar support services for chemical toilet and hand-washing stations) to the requirements stated in the Performance Work Statement (Deliverable 16.2). The resume shall be included with the contractor’s proposal submission and made available for review during source selection. The contractor shall submit a resume to the Contracting Officer’s Representative and must be approved by the Contracting Officer within three (3) days of any Project Manager changes after award.

4.5.2 The Project Manager’s responsibilities include, at a minimum, providing guidance, oversight on all contract objectives, and all management actions associated with contract employees, and lines of effort associated with the contract, ensuring subordinates are compliant with all laws and regulations.

4.5.3 The Project Manager shall provide all incident/accident reports upon occurrence to the

COR.

4.5.4 Ensure coordination of all activities, and accurate reporting of contract performance with the COR.

4.5.5 Ensure that supported command is informed on all resource shortfalls or work stoppages.

4.5.6 The Project Manager shall ensure adherence to all agreements outlined in the solicitation/contract. This includes investigations and reports arising from any quality defect notices issued against contractor.

4.5.7 The Project Manager shall possess functional knowledge of the requirements stated in this PWS, inherent to contract responsibilities and be capable of providing analysis regarding contract performance.

4.5.8 The Project Manager may be required to meet at least weekly with the Contracting Officer Representative and/or Contracting Officer during the first month of the contract to ensure a smooth transition. Subsequent meetings will be held as necessary.

4.5.9 The contact information for the Project Manager and alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing by the contractor and approved by the Contracting Officer (Deliverable 16.3).

4.5.10 The Project Manager or alternate shall be available within two (2) hours, during normal working hours to meet on MCB Camp Pendleton with the Contracting Officer Representative to discuss problem areas.

4.5.11 After normal hours, the Project Manager or alternate shall be available within four (4) hours.

4.6 The contractor shall provide an employee plan of proposed staffing to ensure all needed personnel are provided to accomplish the PWS requirement. This employee plan shall be submitted at the time of proposal submission. The contractor shall provide an updated employee plan within three (3) days of any personnel changes (Deliverable 16.4).

4.7 Subcontract Management. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

5.0 Damages. The Government will only pay for the replacement of equipment that is damaged by the Government, and is not due to normal wear. Damages that are a result of Acts of God, such as but not limited to abnormal heat, excessive winds and flooding, will be repaired or replaced at no cost to the Government.

For the purposes of this contract, a worn, stretched, or broken spring or other door closing mechanism is considered normal wear and tear resulting from use. The contractor is advised that strong winds can occur and that damages to unit doors, hinges, and frames resulting from an unsecure door may occur. The contractor may take any action necessary to prevent potential damages from high wind or prop/rotor wash at no cost to the Government. The Government is not responsible for failure to take the appropriate measures. The contractor shall submit an invoice which must be verified by the COR and submitted to the Contracting Officer along with funding for the damages. Individual task orders will be issued by the Government utilizing CLIN series x002 for damaged equipment.

6.0 Government Furnished Equipment:

6.1 The Government will provide the contractor with two 5,000-gallon storage tanks equipped with vacuum motors to hold waste prior to transportation to an approved off-base sewage treatment/waste discharge facility (see Attachment 3 - GFP Module Worksheet, of the solicitation). In turn, the contractor will provide preventative and routine maintenance of the storage tanks at no additional cost to the Government.

6.1.1 The contractor shall address the preventative maintenance of the storage tanks and vacuum motors in the Quality Control Plan. Charges for maintenance beyond routine and preventative maintenance will be negotiated prior to work being performed as authorized and approved by the Contracting Officer.

6.1.2 Problems, damaged equipment, and any other necessary issues will be documented and brought to the attention of the Contracting Officer Representative immediately.

6.2 The Government will provide a fenced-in lot at MCB Camp Pendleton for the storage and issue of chemical toilets and hand-washing stations. Under no circumstances will the contractor use the Government provided facilities to support any business venture other than services performed under this contract.

7.0 Service Hours. The work may be performed 24 hours a day, 7 days a week, within reasonable weather conditions (unless safety is an issue). Contractor shall be available, if needed, on weekends and holidays.

7.1 The standard work hours for chemical toilet and hand-washing services will be Monday through Friday 04:00 – 16:00 (4:00 a.m. - 4:00 p.m.) Pacific Time.

7.2 Non-standard work hours would include any time outside of standard work hours, weekends and those days designated as federal holidays.

7.3 For communication with Government personnel, office hours are Monday through Friday, 07:30 – 16:00 (7:30 a.m. to 4:00 p.m.) Pacific Time.

7.4 Continuation of Essential Contractor Services. The CMSC activity and the functions it performs in support of the United States Marine Corps and the installations outlined above in section 2.1 have been identified as “Mission Essential”. Therefore, the materials and services provided under this contract are considered “Essential Contractor Service”.

7.4.1 Essential Contractor Service means a service provided under a contract to DoD to support mission-essential functions.

7.4.2 The Government has identified all of the Contractor services performed under this contract as “Essential Contractor Services” in support of mission essential functions. It is likely that the volume and overall amount of services required will be somewhat less, depending on the emergency situation; however, all services identified in this Performance Work Statement will continue to be a requirement.

7.4.3 Pursuant to DFARS 252.237-7023 “Continuation of Essential Contractor Services” the contractor shall perform in accordance with the contractor’s Mission Essential Contractor Services Plan when directed by the Contracting Officer (or appropriate functional commander or civilian equivalent).

8.0 Duration of Placement. The Government may require the placement of chemical toilets and hand-washing stations for the following durations:

8.1 Full Term – Chemical toilets and hand-washing stations placed from the start of the contract (initial task order) with the Government’s anticipation that the chemical toilets and equipment will remain in place through the full term of the contract including any and all option periods exercised; or, chemical toilets placed after the initial task order is placed with the Government’s anticipation that the chemical toilets and equipment will remain in place through the full term of the contract including any and all option periods exercised. The Government reserves the right to request removal of full term chemical toilets and equipment at its discretion if there is no longer an identified need. A modification to the task order will be accomplished in order to request removal and the one-time pick-up charge will be applied at that time.

8.2 Long Term – Chemical toilets and hand-washing stations placed for a period exceeding six months but no more than twelve months.

8.3 Short Term – Chemical toilets and hand-washing stations placed for a period of up to six months.

8.4 Weekly – Chemical toilets and hand-washing stations placed for a period up to one week (seven days).

In the event that a weekly requirement is extended beyond the week due to a rescheduled requirement, the weekly requirement will become a monthly requirement and will only be charged at the short-term rate and not a combination of two or more weekly rates.

9.0 Invoicing. The contractor shall invoice once a month. The contractor shall prepare a detailed invoice in electronic spreadsheet format for each task order received under this contract.

9.1 The invoice must detail the invoice date, period of services provided, location of services provided, contract number, task order number, relevant CLINs/ELINs, description of the service, quantity of the service performed, unit price of the service, extended price of the service, and grand total of the invoice.

9.2 The spreadsheet shall be prepared and provided to the Contracting Officer Representative for review and reconciliation with the contractor prior to the contractor rendering an invoice in Wide Area Work Flow (WAWF). The WAWF invoice submission shall be accomplished as a single CLIN billing reflecting the total value of the services performed for the month for each task order received. The spreadsheet file detailing the relevant CLINs/ELINs shall be uploaded to the WAWF invoice of the respective task order.

10.0 Contractor Monthly Status Report. (Deliverable 16.5) The contractor shall submit a consolidated monthly status report.

10.1 The report shall detail any service requests that were not completed within the prescribed timeframes, the reason for any service failure(s), any problems encountered during the period, any service complaints received during the period, and the status of Government provided space and equipment.

10.2 The monthly report shall include the total amount of waste volume that was collected and disposed of for the period of all task orders issued. The waste volume is informational only for Government purposes of tracking cyclical use and trends.

10.3 The monthly report shall be uploaded to the WAWF invoice.

10.4 The contractor may include additional information as necessary in the monthly status report.

11.0 Spill Reporting. All spills shall be reported immediately and properly documented in accordance with Federal, State and local regulations.

11.1 The contractor shall be responsible for the reporting of spills to the Contracting Officer’s Representative and Environmental Safety Office as soon as spills are discovered.

11.2 The contractor shall work with the Contracting Officer’s Representative to complete all necessary documentation, to include Spill Report Form SRF-1 (Deliverable 16.6) and submittal to the Environmental Safety Office.

11.3 The contractor shall be responsible for performance of appropriate clean-up, applicable laboratory testing as required by the Government, and disposal at no additional cost to Government.

12.0 Contract Type. This is a Requirements-type contract with firm-fixed priced (FFP) CLINs/ELINs for each performance period.

12.1 Task Ordering Procedures. Task Orders shall be issued to fund services under this contract.

12.1.1 Each task order will be issued for a specific period of performance.

12.1.2 The requirements stated in this Performance Work Statement (PWS) automatically flows down to all task orders issued under this contract, and is hereby incorporated into all task orders to be issued.

12.1.3 A funded task order or Contracting Officer authorization (along with available certified funds) is required in order to provide chemical toilets and hand-washing station support services. The contractor is placed on notice that any requests for deliveries or services not directed by the Contracting Officer after authorization of funding may constitute an Unauthorized Commitment (UAC) and may not be paid unless specifically ratified by an appropriate Government authority.

12.1.4 Each task order requiring support shall include an ELIN worksheet identifying equipment needed, the specific locations, and point of contact for the task order.

12.1.5 A notice of at least 24 hours will be given via all task orders.

12.1.6 If a notice of less than 24 hours is given, an expedited charge will be applied via task order.

13.0 Contractor Transition Plan:

13.1 Phase-In Plan. The incoming Contractor shall provide a Phase-In Plan at the time of proposal submission (Deliverable 16.7). The plan shall facilitate the accomplishment of a seamless transition from the incumbent Contractor to incoming Contractor.

13.1.1 The Contractor shall identify how it will coordinate with the incumbent Contractor and Government personnel to transfer knowledge regarding the following:

Project management processes Points of contact Location of technical and project management documentation Status of ongoing technical initiatives Transition of personnel Schedules and milestones Actions required of the Government

13.1.2 The Contractor shall also establish and maintain effective communication with the incumbent Contractor and Government personnel for the period of the transition via weekly status meetings.

13.2 Transition-Out Plan. The incoming Contractor shall provide a Transition-Out Plan at the time of proposal submission (Deliverable 16.8). The plan shall facilitate the accomplishment of a seamless transition from the incoming Contractor to a subsequent Contractor (if applicable). In addition, the Contractor will continue to accomplish all tasks as outlined in the contract during this period.

13.2.1 The Contractor shall identify how it will coordinate with the subsequent Contractor and Government personnel to transfer knowledge regarding the following:

Project management processes Points of contact Location of technical and project management documentation Status of ongoing technical initiatives Transition of personnel Schedules and milestones Actions required of the Government

13.2.2 The Contractor shall also establish and maintain effective communication with the subsequent Contractor and Government personnel for the period of the transition via weekly status meetings.

14.0 Post-Award Meetings. The Contractor shall attend any post-award meeting convened by the Regional Contracting Office.

14.1 Kick-Off Meeting/Orientation: After contract award, the contractor shall attend a kick-off meeting that will be held at the Contracting Office or another designated location and at a date and time authorized by the Contracting Officer.

14.2 Status Meetings: The Contracting Officer, Contracting Officer’s Representative, and other Government personnel, as appropriate, may meet periodically with the Contractor to review performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, that are being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

15.0 Quality Assurance. The contractor shall ensure quality assurance in accordance with an approved Quality Control Plan (QCP) that covers the services performed in accordance with this PWS. The contractor shall develop and implement procedures specific to this requirement to identify, prevent, and ensure non-recurrence of defective services. The contractor must communicate any possible service failures to the Contracting Officer Representative. If a service failure occurs, the contractor must notify the Contracting Officer Representative within six (6) hours (Deliverable 16.10).

15.1 Contractor Quality Control. At a minimum, the contractor shall develop quality assurance procedures that address the areas identified in PWS Section 17.0, “Performance Requirements Summary.” These procedures shall be documented in a QCP and delivered to the Contracting Officer and the Contracting Officer Representative for review at the time of proposal submission (Deliverable 16.9). After the QCP has been approved and accepted by the Contracting Officer, the contractor shall obtain the Contracting Officer’s acceptance in writing of any proposed change to the QCP.

15.2 Government Quality Assurance Surveillance. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied.

16.0 Deliverables. Deliverables shall be submitted to the Contracting Officer and Contracting Officer Representative (or other specified Government recipients) as identified in the table below. Deliverables shall be provided in contractor-preferred format (unless otherwise specified below). In most cases, electronic submission via email is the preferred method of transmission.

Note: Timeframes for due dates listed below reflect business days, unless otherwise noted.

Deliverable No.

Deliverable Description

PWS

Paragraph Frequency

16.1 Safety Data Sheets (Cleaning Supplies)

3.13 Submit to Contracting Officer at least 5 days prior to commencement of work

16.2 Contractor’s Project Manager Resume

4.5.1 At the time of proposal submission and within 3 days of any Project Manager changes after award

16.3 Contractor’s Project Manager and Alternate(s) Contact Information

4.5.9 At the time of proposal submission and within 12 hours of any Project Manager changes after award

16.4 Employee Plan 4.6

At the time of proposal submission and within 3 days of any personnel changes after award

16.5 Contractor Status Report 10.0 With monthly invoice in WAWF

16.6 Spill Reporting 11.0 As soon as spillage is discovered

16.7 Phase-In Plan 13.1 At the time of proposal submission

16.8 Transition-Out Plan 13.2 At the time of proposal submission

16.9 Service Failure Report 15.0

Must notify COR in writing within six (6) hours of incident/failure

16.10 Quality Control Plan (QCP) 15.1 At the time of proposal submission

17.0 Performance Requirements Summary (PRS). The following performance standards shall be utilized by the COR and will be incorporated into the Government’s Quality Assurance Surveillance Plan (QASP).

Performance Objective

PWS

Paragraph

/Section Standard

Acceptable Quality Level

(AQL)

Inspector

Method and Frequency

Performance Incentive

Chemical toilets and hand-washing stations shall be operational at all times

3.1 3.2

Contractor shall provide support services per the PWS and delivery order

No more than 1 inoperable unit at a site at any time

COR

Random Sampling/ Customer Survey, daily or weekly

CPARS,

Timely invoice payment

Cleaning of chemical toilets and hand-washing stations to include removal of waste and debris

3.3 3.3.1 3.3.2 3.5

Contractor shall provide cleaning services per the PWS and delivery order

No more than 2 instances of substandard units

COR

Random Sampling/ Customer Survey, daily or weekly

CPARS,

Timely invoice payment

Chemical toilets and hand-washing stations shall have adequate consumable supplies

3.3.3 3.3.4 3.3.5

Contractor shall provide consumables per the PWS and delivery order

No more than 1 unit without adequate consumable supplies at a site at any time

COR

Random Sampling/ Customer Survey, daily or weekly

CPARS,

Timely invoice payment

Delivery and pick-up to ensure 100% operational support

3.4 3.12

Contractor shall perform delivery and pick-ups per the PWS and delivery order

No more than 1 instance of failing to meet delivery or pick-up schedule

COR

Random Sampling/ Customer Survey, daily or weekly

CPARS,

Timely invoice payment

Project Manager Availability

4.5

Project Manager shall be available within 2 hours (during normal business hours) and within 4 hours

No more than 1 instance of not being available within 2 hours and no more than 1 instance of not

COR

COR/ Customer Survey

CPARS,

Timely invoice payment

(outside normal business hours) to meet with COR at site to discuss problems being available within 4 hours

Contractor Monthly Status Report

10.0

Contractor shall submit monthly status report per the PWS

No more than 1 missed report or no more than 1 late submissions

COR Monthly

CPARS,

Timely invoice payment