M0068125C0008 Styker Maint. executed.pdf

SEE ADDENDUM

(No Collect Calls)

M0068125R0018 19-Aug-2025

b. TELEPHONE NUMBER

213-537-9887

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 09 Sep 2025

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.619-955-0178

M006819. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

M0068125C0008 26-Sep-2025

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JARREN P. CRISTALES

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

REF:

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SEE SCHEDULE

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

MARIA CACERES / CONTRACTING OFFICER

See Schedule $87,108.36

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: SEE SCHEDULE

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE 75AF1 FACILITY

OFFEROR CODE

REGIONAL CONTRACTING OFFICE-MCIWEST

BLDG 22180 REGIONAL CONTRACTS

CAMP PENDLETON CA 92055-5027

STRYKER SALES, LLC

DAVID HUTCHINS

3800 E CENTRE AVE

PORTAGE MI 49002-5826

REGIONAL CONTRACTING OFFICE-MCIWEST

BLDG 22180 REGIONAL CONTRACTS

CAMP PENDLETON CA 92055-5027

18a. PAYMENT WILL BE MADE BY CODE M00681

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE

SEE ITEM 9

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$12,500,000

NAICS:

811310

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL: maria.caceres@usmc.mil

760-763-6860TEL:

31c. DATE SIGNED

26-Sep-2025

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

SEE ADDENDUM

(No Collect Calls)

M0068125R0018 19-Aug-2025

b. TELEPHONE NUMBER

213-537-9887

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 09 Sep 2025

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.619-955-0178

M006819. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

M0068125C0008 26-Sep-2025

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JARREN P. CRISTALES

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

REF:

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SEE SCHEDULE

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

See Schedule $87,108.36

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: SEE SCHEDULE

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE 75AF1 FACILITY

OFFEROR CODE

REGIONAL CONTRACTING OFFICE-MCIWEST

BLDG 22180 REGIONAL CONTRACTS

CAMP PENDLETON CA 92055-5027

STRYKER SALES, LLC

DAVID HUTCHINS

3800 E CENTRE AVE

PORTAGE MI 49002-5826

REGIONAL CONTRACTING OFFICE-MCIWEST

BLDG 22180 REGIONAL CONTRACTS

CAMP PENDLETON CA 92055-5027

18a. PAYMENT WILL BE MADE BY CODE M00681

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE

SEE ITEM 9

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$12,500,000

NAICS:

811310

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

9/26/25Tom Tackabury Sr. Sales Manager

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF57

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section A - Solicitation/Contract Form

SECTION A

A1. TITLE OF CONTRACT:

Styker brand Equipment inspection, testing, maintenance, and recertification.

A2. TYPE OF CONTRACT:

This will be a Single-Award Firm Fixed Price (FFP) Contract.

A3. PURPOSE OF CONTRACT:

The purpose of this contract is to fulfill the need for the Fire & Emergency Services (F&ES) Departments aboard Marine Corps (MCB) Camp Pendleton (CPEN), Marine Corps Logistics Base Barstow (MCLB Barstow), Marine Corps Air Station Miramar (MCAS Miramar), and Marine Corps Air Ground Combat Center 29 Palms (MCAGCC 29 Palms for the Government-owned Stryker brand equipment, as identified in Section C of this Solicitation.

A4. BACKGROUND:

This contract is offered as a one-year contract with an additional four (4) one-year option periods to be exercised at the Government’s unilateral discretion.

A5. SERVICE REQUIREMENTS:

The Contractor shall provide the labor necessary for the Government-owned Stryker brand equipment as set forth in the specific tasks stated in the Performance Work Statement (PWS) under Section C of this document.

A6: COMPETITION ENVIRONMENT:

This procurement has been established as a sole-source.

A7: NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS) CODE:

The appropriate NAICS code for this procurement is 811310 Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance with a small business size standard of $12.5M.

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months $4,053.40 $48,640.80 MCB CPEN - Stryker Maintenance

FFP

Marine Corps Base Camp Pendleton Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 5 units at $138.00 per unit, per month 2 units pro-rated for warranty at $0.00 per unit, per month

Power Load series cot fasteners 6 units at $196.00 per unit, per month

Lucas devices 14 units at $148.25 per unit, per month 1 unit pro-rated for warranty at $0.00 per unit, per month

Stair Chairs 4 units at $26.33 per unit, per month 1 unit pro-rated for warranty at $6.58 per unit, per month FOB: Destination

MILSTRIP: M331205831032

PURCHASE REQUEST NUMBER: M331205831032

PSC CD: H142

NET AMT $48,640.80

ACRN AA

CIN: M3312058310320001

$48,640.80

0002 12 Months $1,547.25 $18,567.00 MCLB Barstow - Stryker Maintenance

FFP

Marine Corps Logistics Base Barstow Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 2 units at $196.00 per unit, per month

Lucas devices 5 units at $148 .25 per unit, per month

Stair Chairs 0 units at $26 .33 per unit, per month FOB: Destination

MILSTRIP: M937375793077

PURCHASE REQUEST NUMBER: M937375834266

NET AMT $18,567.00

ACRN AC

CIN: M9373758342660001

$18,567.00

0003 12 Months $1,049.89 $12,598.68 MCAS Miramar - Stryker Maintenance

FFP

Marine Corps Air Station Miramar Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 2 units at $138.00 per unit, per month 1 unit pro-rated for warranty at $57.50 per unit, per month)

Power Load series cot fasteners 3 units at $196.00 per unit, per month

Lucas devices 2 units pro-rated for warranty at $24.70 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month FOB: Destination

MILSTRIP: M022035794812

PURCHASE REQUEST NUMBER: M022035794812

NET AMT $12,598.68

ACRN AB

CIN: M0220357948120003

$12,598.68

0004 12 Months $608.49 $7,301.88 MCAGCC 29 Palms - Stryker Maintenance

FFP

Marine Corps Air Ground Combat Center 29 Palms Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 2 units at$138.00 per unit, per month 1 unit pro-rated for warranty at $57.50 per unit, per month

Power Load series cot fasteners 1 units at $196.00 per unit, per month

Lucas devices 0 units at $148.25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month FOB: Destination

PURCHASE REQUEST NUMBER: M350025834565

NET AMT $7,301.88

ACRN AD

CIN: M3500258345650001

$7,301.88

1001 12 Months $4,474.40 $53,692.80 OPTION MCB CPEN - Stryker Maintenance

FFP

Marine Corps Base Camp Pendleton Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 5 units at $138.00 per unit, per month 2 units pro-rated for warranty at $126.50 per unit, per month

Power Load series cot fasteners 6 units at $196.00 per unit, per month

Lucas devices 15 units at $148.25 per unit, per month

Stair Chairs 5 units at $26.33 per unit, per month FOB: Destination

NET AMT $53,692.80

1002 12 Months $1,547.25 $18,567.00 OPTION MCLB Barstow - Stryker Maintenance

FFP

Marine Corps Logistics Base Barstow Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 2 units at $196.00 per unit, per month

Lucas devices 5 units at $148 .25 per unit, per month

Stair Chairs 0 units at $26 .33 per unit, per month FOB: Destination

MILSTRIP: M937375793077

1003 12 Months $1,377.49 $16,529.88 OPTION MCAS Miramar - Stryker Maintenance

FFP

Marine Corps Air Station Miramar Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 3 units at $196.00 per unit, per month

Lucas devices 2 units at $148 .25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

NET AMT $16,529.88

1004 12 Months $688.99 $8,267.88 OPTION MCAGCC 29 Palms - Stryker Maintenance

FFP

Marine Corps Air Ground Combat Center 29 Palms Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at$138.00 per unit, per month

Power Load series cot fasteners 1 units at $196.00 per unit, per month

Lucas devices 0 units at $148.25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

NET AMT $8,267.88

2001 12 Months $4,497.40 $53,968.80 OPTION MCB CPEN - Stryker Maintenance

FFP

Marine Corps Base Camp Pendleton Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 7 units at $138.00 per unit, per month

Power Load series cot fasteners 6 units at $196.00 per unit, per month

Lucas devices 15 units at $148.25 per unit, per month

Stair Chairs 5 units at $26.33 per unit, per month

NET AMT $53,968.80

2002 12 Months $1,547.25 $18,567.00 OPTION MCLB Barstow - Stryker Maintenance

FFP

Marine Corps Logistics Base Barstow Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 2 units at $196.00 per unit, per month

Lucas devices 5 units at $148 .25 per unit, per month

Stair Chairs 0 units at $26 .33 per unit, per month FOB: Destination

2003 12 Months $1,377.49 $16,529.88 OPTION MCAS Miramar - Stryker Maintenance

FFP

Marine Corps Air Station Miramar Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 3 units at $196.00 per unit, per month

Lucas devices 2 units at $148 .25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

2004 12 Months $688.99 $8,267.88 OPTION MCAGCC 29 Palms - Stryker Maintenance

FFP

Marine Corps Air Ground Combat Center 29 Palms Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at$138.00 per unit, per month

Power Load series cot fasteners 1 units at $196.00 per unit, per month

Lucas devices 0 units at $148.25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

3001 12 Months $4,497.40 $53,968.80 OPTION MCB CPEN - Stryker Maintenance

FFP

Marine Corps Base Camp Pendleton Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 7 units at $138.00 per unit, per month

Power Load series cot fasteners 6 units at $196.00 per unit, per month

Lucas devices 15 units at $148.25 per unit, per month

Stair Chairs 5 units at $26.33 per unit, per month

3002 12 Months $1,547.25 $18,567.00 OPTION MCLB Barstow - Stryker Maintenance

FFP

Marine Corps Logistics Base Barstow Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 2 units at $196.00 per unit, per month

Lucas devices 5 units at $148 .25 per unit, per month

Stair Chairs 0 units at $26 .33 per unit, per month FOB: Destination

3003 12 Months $1,377.49 $16,529.88 OPTION MCAS Miramar - Stryker Maintenance

FFP

Marine Corps Air Station Miramar Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 3 units at $196.00 per unit, per month

Lucas devices 2 units at $148 .25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

3004 12 Months $688.99 $8,267.88 OPTION MCAGCC 29 Palms - Stryker Maintenance

FFP

Marine Corps Air Ground Combat Center 29 Palms Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at$138.00 per unit, per month

Power Load series cot fasteners 1 units at $196.00 per unit, per month

Lucas devices 0 units at $148.25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

4001 12 Months $4,497.40 $53,968.80 OPTION MCB CPEN - Stryker Maintenance

FFP

Marine Corps Base Camp Pendleton Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 7 units at $138.00 per unit, per month

Power Load series cot fasteners 6 units at $196.00 per unit, per month

Lucas devices 15 units at $148.25 per unit, per month

Stair Chairs 5 units at $26.33 per unit, per month

4002 12 Months $1,547.25 $18,567.00 OPTION MCLB Barstow - Stryker Maintenance

FFP

Marine Corps Logistics Base Barstow Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 2 units at $196.00 per unit, per month

Lucas devices 5 units at $148 .25 per unit, per month

Stair Chairs 0 units at $26 .33 per unit, per month FOB: Destination

4003 12 Months $1,377.49 $16,529.88 OPTION MCAS Miramar - Stryker Maintenance

FFP

Marine Corps Air Station Miramar Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at $138.00 per unit, per month

Power Load series cot fasteners 3 units at $196.00 per unit, per month

Lucas devices 2 units at $148 .25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

4004 12 Months $688.99 $8,267.88 OPTION MCAGCC 29 Palms - Stryker Maintenance

FFP

Marine Corps Air Ground Combat Center 29 Palms Fire and Emergency Servies departments (F&ES) Styker equipment inspection, testing, maintenance, and recertification as identified in and IAW the PWS.

Power-Pro series cots 3 units at$138.00 per unit, per month

Power Load series cot fasteners 1 units at $196.00 per unit, per month

Lucas devices 0 units at $148.25 per unit, per month

Stair Chairs 3 units at $26.33 per unit, per month

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Inspection, Testing, Maintenance, and Recertification of Stryker brand Equipment

C1. BACKGROUND. This requirement is to provide the annual inspection, testing, maintenance, and recertification of various Stryker brand equipment (Power Pro series ambulance cots, Power Load series ambulance cot fasteners, Lucas devices, and Stair Chairs) (collectively referred to as “Stryker Equipment”) in support of Marine Corps installations West’s (MCIW) Fire and Emergency Services (F&ES) Departments across multiple installations.

All work shall be performed on-site at the following locations: Marine Corps Base Camp Pendleton (MCB CPEN), Marine Corps Logistics Base Barstow (MCLB Barstow), Marine Corps Air Station Miramar (MCAS Miramar), and Marine Corps Air and Ground Combat Center 29 Palms (MCAGCC 29 Palms). The Contractor shall perform the services identified in this PWS in compliance with applicable National Fire Protection Association (NFPA), Occupational Safety and Health Administration (OSHA), National Institute for Occupational Health and Safety (NIOSH), and manufacturer rules, regulations, and standards. These services are essential for maintaining a high level of emergency response capability and ensuring the safety of MCIW personnel and the communities they serve.

C2. PERFORMANCE REQUIREMENTS. The work identified below is measured by timeliness, accuracy, and completeness based upon Contractor provided surveys and any Government requested reports, assessments, or briefings.

C3. DESCRIPTION OF SERVICES. The Government owned Stryker equipment must be serviced annually to ensure functionality. This equipment is critical for the agency’s use. This annual preventative maintenance service ensures that this critical equipment remains fully functional and in optimum condition. The overall goal of the services is to keep all Stryker Equipment functional and current on inspection, testing, maintenance, and recertification. Work shall be performed within any or all of the seventeen (17) Fire Stations aboard the various installations. The locations where the work is to be performed shall be coordinated by the Contracting Officer Representative (COR) and the Contractor.

C3.1 PLACE OF PERFORMANCE. The Contractor shall perform work in accordance with this PWS at the following locations, as coordinated with the COR.

1. Marine Corps Base Camp Pendleton Fire and Emergency Services Department, California Fire Stations 1 through 11;

2. Marine Corps Air Stations Miramar Fire and Emergency Services Department, Fire Stations 61 and 62;

3. Marine Corps Logistics Base Barstow Fire and Emergency Services Department, Fire Stations 401 and

402;

4. Marine Corps Air and Ground Combat Center Fire and Emergency Services Department, Fire Stations 451 and 452.

C4. EQUIPMENT SERVICES. The Contractor shall provide all the management, tools, supplies (including, but not limited to, parts and consumable parts such as filters, equipment, and labor necessary to inspect, test, maintain, and recertify Government owned Stryker Equipment in accordance with this PWS and as identified in the tables found in Section C4.5 of this PWS. The Contractor shall be responsible for all costs associated with providing the requested service. All work shall be performed on-site at the respective fire stations by original-equipment-manufacturer (OEM) certified technicians.

The contractor shall follow an OEM approved maintenance plan, providing comprehensive repair and preventative maintenance services that allow for continual operation of the identified equipment. This service shall include the following services:

1. Check batteries and connections

2. Inspect integrity of accessories

3. Integrity test of all cables, wiring

4. Inspect fuses and connections

5. Inspect hydraulic assembly and fluid

6. Inspection of fabrics; including, but not limited to, straps, restraints, and webbing

7. Adjustment and calibration of any sensors, as needed

8. Inspect and test all mechanics and mechanisms for functionality within OEM specifications

9. Inspect and test all electronics for functionality within OEM specifications

10. Software updates provided in accordance with Section C4.2 of this PWS

11. Electrical safety check, in accordance with NFPA guidelines

12. Battery charger repair or replacement, as necessary

13. Power-adapter repair or replacement, as necessary

14. Repairs, including parts and labor, to restore equipment to OEM specifications

15. Replace any of the parts or components identified herein, including, but not limited to batteries, fuses, filters, and fluids, in accordance with OEM instructions and standards or as a preventative measure

16. Any and all other procedures, inspections, tests, and maintenance as prescribed in the most current

OEM service manuals, bulletins, guides, or other documentation available to the Contractor

C4.1. EQUIPMENT PURCHASING. Purchase of equipment is not authorized under this contract. The Contractor shall provide a separate estimate for any required equipment replacement discovered during the inspections or maintenance. In the event any equipment cannot be repaired and must be replaced, the Contractor shall make best efforts to provide the Government notice at the moment of discovery, but in no case later than the end of Working Hours that same day.

C4.2. SOFTWARE UPDATES. The Contractor shall provide software updates for the identified Lucas Devices for the duration of this contract. Software updates shall be made as part of scheduled inspection and maintenance and shall include all software updates necessary to maintain the functionality of the Government owned Stryker Equipment.

C4.3. SCHEDULING. The Contractor shall coordinate with the Government to schedule the dates and times to provide the services specified herein. The Government shall provide the Contractor notice of no less than seven (7) days of any scheduling changes (including rescheduling and cancellations of services).

C4.4. RECORDS. The contractor shall keep and maintain a service file for each piece of Stryker Equipment, which shall, at a minimum, record all services performed in accordance with this contract for each piece of equipment. The Contractor shall provide the Government with a maintenance record and documentation of equipment certification or compliance, and place a maintenance service tag on the medical equipment stating the next required service date

C4.5. GOVERNMENT OWNED STYKER EQUIPMENT.

Styker Power Pro series Cots

MCB CPEN

Item Name Serial Number Power-Pro Cot 1905003500108 Power-Pro Cot 180439850 Power-Pro Cot 171041930 Power-Pro Cot 171139934 Power-Pro Cot 171041931 Power-Pro Cot 2 2403000726 Power-Pro Cot 2 2403003087 MCLB Barstow

Item Name Serial Number Power-Pro Cot 2 2310001938 Power-Pro Cot 2 2310001957 Power-Pro Cot 2 2307003865 MCAS Miramar Item Name Serial Number Power Pro Xt. 111139602 Power Pro Xt. 171041932 Power Pro Xt. 2403003500501 MCAGCC 29 Palms Item Name Serial Number Power Pro Xt. 70940660 Power Pro Xt. 70940661 Power Pro Xt. 2403003500775 Styker Power Load Cot Fasteners

MCB CPEN

Item Name Serial Number Power Load 170940588 Power Load 170940586 Power Load 171040905 Power Load 170940587 Power Load 171141793 Power Load 170940585 MCLB Barstow Item Name Serial Number Power Load 151239368 Power Load 160639165 MCAS Miramar Item Name Serial Number Power Load 2311012700156 Power Load 1904003400478 Power Load 2310012700376 MCAGCC 29 Palms Item Name Serial Number Power Load 2405012700010 Stryker Lucas Devices

MCB CPEN

Item Name Serial Number Lucas 3522CE84 Lucas 3520 O309 Lucas 3520 O070

Lucas 3520 O069 Lucas 3522CE35 Lucas 3522CE28 Lucas 3522CE82 Lucas 3522CE31 Lucas 3522CE34 Lucas 3322CE32 Lucas 3522CE33 Lucas 3522CE36 Lucas 3522CE29 Lucas 3520O304 Lucas 3524KG24 MCLB Barstow Item Name Serial Number Lucas 3 3523FH59 Lucas 3 3523FD04 Lucas 3 3523FH64 Lucas 3 3523FH63 Lucas 3 3523FP13 MCAS Miramar Lucas 3524LA44 Lucas 3524LA43 MCAGCC 29 Palms Item Name Serial Number N/A N/A Stryker Stair Chair

MCB CPEN

Item Name Serial Number Stryker Stairchair 40440052 Stryker Stairchair 70340717 Stryker Stairchair 40440053 Stryker Stairchair 40440051 Stryker Stairchair 2505010000172 MCLB Barstow Item Name Serial Number N/A N/A MCAS Miramar Item Name Serial Number Styker Stair Chair 5104260 Styker Stair Chair 51040272 Styker Stair Chair 130440850

MCAGCC 29 Palms Item Name Serial Number Styker Stair Chair 031039083 Styker Stair Chair 031039084 Styker Stair Chair 031039082

C5. DELIVERABLES.

1. Provide highly trained and OEM authorized representatives with detailed technical knowledge and diagnostic capabilities to quickly identify problems and provide onsite maintenance. To the greatest extent possible, repairs are made at government facilities and with original manufacture parts.

2. Provide loaner equipment to the Government if covered equipment must be removed from use to complete repairs. The Contractor shall temporarily provide the Government with a similar device at no additional cost to the Government, until the covered equipment is returned. The Contractor shall be responsible for covering all costs associated with travel and/or round-trip freight for equipment that must be sent to a designated facility for repair.

C6. RESPONSIBILITY OF THE GOVERNMENT. The Government will ensure the equipment is available for services at scheduled times. In the event it is necessary to remove equipment from use for repairs the Government shall return any such equipment to the Contractor in the same condition as received upon the Government’s receipt of the removed covered equipment.

C7. QUALITY ASSURANCE. A Contracting Officer Representative (COR) will be assigned to this contract. The Contractor is responsible for quality control. The Government will conduct Quality Assurance in accordance with the Quality Assurance Surveillance Plan (QASP) incorporated into the contract, which describes how Government personnel will evaluate and assess Contractor performance. The QASP will be revised or modified as circumstances warrant, subject to and at the sole discretion of the Contracting Officer.

C8. WARRANTY OF WORK. The Contractor warrants all work to be in accordance with manufacturer’s specifications and all applicable rules and regulations, including certification requirements by NFPA, OSHA, and

NIOSH.

The Contractor warranties all services and repairs for a period of one year, unless damage is due to misuse, tampering, fire, or normal wear-and-tear (“normal wear-and-tear” shall be defined as physical degradation that can be reasonably expected from the average frequency of use or non-use for a given piece of equipment according to published OEM specifications, manuals, or guidelines). The Contracting Officer has the sole discretion in determining the applicability of any of the foregoing exceptions to warranty.

Any equipment requiring calibration shall be marked in such a way so that tampering is evident to the Contractor. In the event certified equipment requires re-calibration for any reason, the units will be shipped to the Contractor and returned to the Government at the Contractor’s expense.

C9. INCREASE OR DECREASE IN REQUIREMENTS. The equipment to be serviced under this contract may change at the discretion of the Government during the time the contract is in effect. Replacement of equipment with similar equipment (i.e., equipment meeting the requirements of the Government, but not the same exact model or series of equipment) shall not constitute grounds for request for equitable adjustment or claim by the Contractor. In addition to the foregoing, the Government reserves the right to add or delete requirements in this contract to include or exclude all or part of the facilities, due to reorganization, restricting, or to enhance efficiency. Such increased or decreased requirements may include Marine Corps Installations or other Department of the Navy organizations not included.

C10. WORKING HOURS. Require inspections and repairs will be coordinated by the COR. On-site service will be provided during normal working hours, 07:30 AM through 04:30 PM, Monday through Friday, weekends and holidays excluded. The Contractor shall obtain prior written approval from the COR for work that requires performance outside of the normal working hours as specified herein, or on weekends or holidays.

C12. UNAUTHORIZED WORK PERFORMANCE. The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without the approval of the Contracting Office, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government

Section F - Deliveries or Performance

SECTION F

F1. CLIN – DELIVERIES OR PERFORMANCE. The following are the periods of performance (POP) for the services to be rendered during the term of this contract:

CLINs PERIOD POP 0001 - 0004 Base period 26 September 2025 – 25 September 2026 1001 - 1004 Option Period One (1) 26 September 2026 – 25 September 2027 2001 - 2004 Option Period Two (2) 26 September 2027 – 25 September 2028 3001 - 3004 Option Period Three (3) 26 September 2028 – 25 September 2029 4001 - 4004 Option Period Four (4) 26 September 2029 – 25 September 2030

F2. CONTRACT TERM. The anticipated contract start date is 26 September 2025. The contract will be awarded for a base period of twelve (12) months with four (4) 12-month option periods. The entire duration of the contract shall not exceed sixty-six (66) months.

The additional six (6) months of performance is hereby reserved and modified into the contract in accordance with FAR 52.217-8, Option to Extend Service, and/or FAR 52.217-9, Option to Extend the Term of the Contract should it be determined at a later date that an extension or services is necessary. In the event of the extension being exercised, the contract will be modified to allow for the extension of services.

F3. PERFORMANCE REQUIREMENTS SUMMARY.

Performance Standard Performance Measurement

Inspection Method (at designated time set)

Acceptable Quality Levels (AQL)

a. Scheduled Maintenance Plan

Maintenance in accordance with Section C4 is coordinated with the COR no less than 30 days prior to planned start of service

30 days prior to start of scheduled maintenance

100%

b. Preventative Maintenance Checklist

Work is performed in accordance with Section C4

At the time of service 100%

c. Operational Check

Serviced equipment functions and operates within original manufacturer specifications.

Operation/Functionality test conducted by Government personnel upon completion of scheduled service

100%

F4. FEDERAL HOLIDAYS. The following federal holidays are observed by Government personnel. The Contractor is not expected to perform on the following Government holidays unless required for an emergency.

Authorization will be provided by the Contracting Officer prior to work being scheduled on a federal holiday.

New Year’s Day Rev. Dr. Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day Juneteenth Holiday Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

M0068125C0008

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 26-SEP-2025 TO

25-SEP-2026

N/A M33120

CHRISTOPHER HUBMER

FIRE STATION 1

BLDG 22131 - 22 AREA

CAMP PENDLETON CA 92055

760-763-2702

M33120

0002 POP 26-SEP-2025 TO

25-SEP-2026

N/A MARINE CORPS LOGISTICS BASE

BARSTOW

RYAN TWOREK

MARINE CORPS LOGISTICS BASE

BARSTOW BLDG. 236

BARSTOW CA 92311-5050

(760) 577-6600

M93737

0003 POP 26-SEP-2025 TO

N/A MCAS MIRAMAR

BRIAN CATO

MCAS MIRAMAR BLDG 7117

SAN DIEGO CA 92145-2000

858 577-6660

M02203

0004 POP 26-SEP-2025 TO

N/A COMBAT CENTER FIRE DEPARTMENT

RYAN MARCELINO

13TH ST BLDG 2080

TWENTYNINE PALMS CA 92278

760-830-7770

M35002

1001 POP 26-SEP-2026 TO

25-SEP-2027

N/A M33120

CHRISTOPHER HUBMER

FIRE STATION 1

BLDG 22131 - 22 AREA

CAMP PENDLETON CA 92055

760-763-2702

1002 POP 26-SEP-2026 TO

N/A MARINE CORPS LOGISTICS BASE

BARSTOW

RYAN TWOREK

MARINE CORPS LOGISTICS BASE

BARSTOW BLDG. 236

BARSTOW CA 92311-5050

(760) 577-6600

1003 POP 26-SEP-2026 TO

N/A MCAS MIRAMAR

BRIAN CATO

MCAS MIRAMAR BLDG 7117

SAN DIEGO CA 92145-2000

858 577-6660

1004 POP 26-SEP-2026 TO

N/A COMBAT CENTER FIRE DEPARTMENT

RYAN MARCELINO

13TH ST BLDG 2080

TWENTYNINE PALMS CA 92278

760-830-7770

2001 POP 26-SEP-2027 TO

25-SEP-2028

N/A M33120

CHRISTOPHER HUBMER

FIRE STATION 1

BLDG 22131 - 22 AREA

CAMP PENDLETON CA 92055

760-763-2702

2002 POP 26-SEP-2027 TO

N/A MARINE CORPS LOGISTICS BASE

BARSTOW

RYAN TWOREK

MARINE CORPS LOGISTICS BASE

BARSTOW BLDG. 236

BARSTOW CA 92311-5050

(760) 577-6600

2003 POP 26-SEP-2027 TO

N/A MCAS MIRAMAR

BRIAN CATO

MCAS MIRAMAR BLDG 7117

SAN DIEGO CA 92145-2000

858 577-6660

2004 POP 26-SEP-2027 TO

N/A COMBAT CENTER FIRE DEPARTMENT

RYAN MARCELINO

13TH ST BLDG 2080

TWENTYNINE PALMS CA 92278

760-830-7770

3001 POP 26-SEP-2028 TO

25-SEP-2029

N/A M33120

CHRISTOPHER HUBMER

FIRE STATION 1

BLDG 22131 - 22 AREA

CAMP PENDLETON CA 92055

760-763-2702

3002 POP 26-SEP-2028 TO

N/A MARINE CORPS LOGISTICS BASE

BARSTOW

RYAN TWOREK

MARINE CORPS LOGISTICS BASE

BARSTOW BLDG. 236

BARSTOW CA 92311-5050

(760) 577-6600

3003 POP 26-SEP-2028 TO

N/A MCAS MIRAMAR

BRIAN CATO

MCAS MIRAMAR BLDG 7117

SAN DIEGO CA 92145-2000

858 577-6660

3004 POP 26-SEP-2028 TO

N/A COMBAT CENTER FIRE DEPARTMENT

RYAN MARCELINO

13TH ST BLDG 2080

TWENTYNINE PALMS CA 92278

760-830-7770

4001 POP 26-SEP-2029 TO

25-SEP-2030

N/A M33120

CHRISTOPHER HUBMER

FIRE STATION 1

BLDG 22131 - 22 AREA

CAMP PENDLETON CA 92055

760-763-2702

4002 POP 26-SEP-2029 TO

N/A MARINE CORPS LOGISTICS BASE

BARSTOW

RYAN TWOREK

MARINE CORPS LOGISTICS BASE

BARSTOW BLDG. 236

BARSTOW CA 92311-5050

(760) 577-6600

4003 POP 26-SEP-2029 TO

N/A MCAS MIRAMAR

BRIAN CATO

MCAS MIRAMAR BLDG 7117

SAN DIEGO CA 92145-2000

858 577-6660

4004 POP 26-SEP-2029 TO

N/A COMBAT CENTER FIRE DEPARTMENT

RYAN MARCELINO

13TH ST BLDG 2080

TWENTYNINE PALMS CA 92278

760-830-7770

Section G - Contract Administration Data

CONTRACT ADMINISTRATION

G1. POINT OF CONTACT.

Contracting Officer’s Representative (COR) Name: Marcelino Ryan, Fire Chief Address: BLDG 2080, MAGCC – 29 Palms, CA 92278 Email: marcelino.ryan@usmc.mil Phone: 760 464-8663

Contract Specialist Name: Jarren Cristales Address: Bldg. 22180 10th Street, Camp Pendleton, CA 92055 Email: jarren.cristales@usmc.mil Phone: 213-537-9887

Contracting Officer Name: Maria Caceres Address: Bldg. 22180 10th Street, Camp Pendleton, CA 92055 Email: maria.caceres@usmc.mil Phone: 760-470-8245

G2. SUBMISSION OF INVOICES. In accordance with DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports, the Contractor shall submit invoicing through Wide Area Workflow (WAWF). All invoicing shall be submitted in accordance (IAW) what is prescribed in the PWS of this document.

G3. CONTRACT CLOSEOUT. The Contractor shall submit a final invoice within thirty (30) calendar days after the end of the performance periods.

G4. QUALITY SURVEILLANCE PLAN (QASP):

G4.1 INTRODUCTION. This QASP is pursuant to the requirements listed in the PWS. This plan sets forth the procedures and guidelines the MCB CPEN, MCLB Barstow, MCAS Miramar, and MCAGCC 29 Palms F&ES Departments will use in ensuring the required performance standards or service levels are achieved by the Contractor.

G4.1.1 PURPOSE. The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

G4.1.2 PERFORMANCE MANAGEMENT APPROACH. The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the Contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the F&ES Departments to monitor and manage the Contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project being achieved by the Contractor.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a larger role in how the work is performed. As long as the proposed processes are within the state constraints. The only exceptions to process reviews are those required by law (federal, state, and local) under compelling business situations, such as safety and health. A “results” focus provides the Contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

G4.1.3 PERFORMANCE MANAGEMENT STRATEGY. The Contractor is responsible for the quality of all work performed. Work quality shall be measured through the Contractor’s own quality control (QC) program (QCP).

QC measures work product and output, not individual workers, and therefore includes all work performed under this contract regardless of whether the work is performed by the Contractor’s employees or by subcontractors. The Contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The Contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The Contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the Contractor’s QCP.

The Government representative(s) will monitor performance and review performance reports furnished by the Contractor to determine how the Contractor is performing against communicated performance objectives. The Government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The Contractor will be responsible for making required changes in the processes and practices to ensure performance is managed effectively.

G4.2 ROLES AND RESPONSIBILITIES.

G4.2.1 CONTRACTING OFFICER. The Contracting Officer is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the COR and the Contractor. The Contracting Officer will designate one (1) full-time COR, as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the Contractor’s performance, and must be identified and designated by the Contracting Officer.

G.4.2.2 CONTRACTING OFFICER REPRESENTATIVE. The COR is designated in writing by the Contracting Officer to act as his or her authorized representative to assist in administering a contract. COR limitations are contained within the written COR appointment letter. The COR is responsible for technical administration of the contract and ensures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that may, in the Contractor’s estimation, affect price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will have responsibility for completing Quality Assurance (QA) monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

G4.3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS. The required performance standards and/or quality levels are included in the PWS and in Section F under the “Performance Requirements Summary.” If the Contractor meets the required service or performance level, they will receive a n acceptable performance rating report. If the Contractor substantially exceeds the service or performance level, they will receive a highly favorable performance rating report indicating they exceeded performance expectations. Failure to meet the required service or performance level will result in a less than favorable performance rating report indicating the specific areas where the Contractor failed to meet expected performance levels.

G4.4 METHODOLOGIES TO MONITOR PERFORMANCE.

G4.4.1 SURVEILLANCE TECHNIQUES. In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

• Random monitoring – shall be performed by the COR designated inspector.

• 100% Inspection – Each month, the COR shall review the generated documentation and enter summary results into the Surveillance Activity Checklist

• Periodic Inspection – shall be performed at the COR’s discretion, typically on a monthly basis.

G4.4.2 CUSTOMER FEEDBACK. The Contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the Contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues or problems, or both, but the customer always has the option to communicate to the COR, as opposed to the Contractor.

Customer complaints, to be considered valid, must clearly set forth in writing the detailed nature of the complaint, be signed, and forwarded to the COR. The COR will accept those customer complaints and investigate using the Quality Assurance Monitoring Form – Customer Complaint Investigation.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

G4.4.3 ACCEPTABLE QUALITY LEVELS. The acceptable quality levels (AQLs) included in Section F, “Performance Requirements Summary,” table, for Contractor performance are structured to allow the Contractor to manage how the work is performed while providing negative incentives for performance shortfalls.

G4.5 QUALITY ASSURANCE DOCUMENTATION.

G4.5.1 PERFORMANCE MANAGEMENT FEEDBACK LOOP. The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in Section F, “Performance Requirements Summary.”

G4.5.2 MONITORING FORMS. The Government’s QA surveillance, accomplished by the COR, will be reported using the monitoring form in Attachment A. The form, when completed, will document the Government’s assessment of the Contractor’s performance under the contract to ensure the required results are being achieved.

The COR will retain a copy of all completed QA surveillance forms.

G4.6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT.

G4.6.1 DETERMING PERFORMANCE. The Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the Contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

G4.6.2 REPORTING. At the end of scheduled service, the COR will prepare a written report for the Contracting Officer, summarizing the overall results of the QA surveillance of the Contractor’s performance. This written report, shall include the Contractor’s submitted report and the completed QA monitoring forms (Attachment A), will become part of the QA documentation. It will enable the Government to demonstrate whether the Contractor is meeting the stated objective and or/performance standards, including cost/technical scheduling objectives.

G4.6.3 REVIEWS AND RESOLUTION. The Contracting Officer may require the Contractor’s project manager (PM), or designated alternate Quality Assurance Representative (QAR), to meet with the Contracting Officer, COR, and other Government personnel as deemed necessary to discuss performance evaluation.