Telephone_Service_PWS.docx

Performance Work Statement Telephone Service and Lease of Private Circuits Marine Corps Base Hawaii (MCBH) Kaneohe Bay

1.0 INTRODUCTION. MCBH Communications and Information Systems Directorate (CISD) requires a contractor to provide commercial telephone and leased private circuits to buildings and offices requiring voice and data services.

2.0 BACKGROUND. MCBH requires support of commercial telephone services in the form of business lines and circuits for various MCBH locations. MCBH uses the Pacific Enterprise Services - Hawaii (PES-Hi) contract to support its government furnished telephone services, however, these required phone lines and circuits do not have PES-Hi presence and thus cannot be provided under the PES-Hi contract. MCBH requires an alternative contractor to provide telephone and data services.

3.0 SCOPE OF WORK. The Contractor shall provide commercial telephone services and leased private circuits to pre-identified locations aboard MCBH installations. Commercial services are local telephone services with long distance capabilities. MCBH requires telephone services for three telephone lines. Leased private circuits provide a data connection from service provider to end user. MCBH requires five private leased circuits. MCBH requires that these services for both telephones and circuits be a reoccuring monthly service charge.

3.1 The following telephone lines require services:

1. 808-253-0572 Sewage Pump Lift Station 1597 MCBH Kaneohe Bay

2. 808-455-7891 Miles 2000 Pearl City Peninsula Building 72

3.2 The following circuits require services:

1. 10.UHXX.022786..GTEW MCBH 1404 – Manana 850

2. 91.TCNK.217947..HTCO 20259 Building 6100 – 1584

3. 91.RTXX.213930..GTEW Building 504 – Hangar 105

4.0 TECHNICAL REQUIREMENTS. The Contractor shall provide services to MCBH as required by MCBH Base Communications Office (BCO) for:

4.1 Troubleshooting

4.2 Maintenance, routine periodic maintenance and testing.

4.3 Repair/Replacement of existing service (requires approval from MCBH BCO). Contractor shall provide 1 hour time to respond for line outages.

4.4 Moves, adds, changes (MAC) and termination of services (requires approval from MCBH BCO).

4.5 POC for MCBH is the BCO/Provisioning section 808-257-5920.

5.0 SUPPORTING INFORMATION.

5.1 Customer Service Support. In order to create an efficient method of communication between the government and the Contract, Telephone Service Requests (TSR) will be submitted by MCBH BCO to the Contractor. Should clarification or additional information be needed the Contractor will contact MCBH BCO-Provisioning section at 808-257-3115 or 808-257-5883.

5.2 Invoicing. To ensure timely payment for services, the Contractor will invoice MCBH using WAWF.

5.3 The Contractor will be responsible for submitting a monthly invoice for payment with confirmed quantities using WAWF monthly bills via internet for payment.

5.4 Detailed Account Information.

6.0 PERFORMANCE PERIOD. (1) Base year and (4) Option years.