Award_M0026416C1054.pdf

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Attached to: Combat Field Feeding System Support
Solicitation number: M00264-16-R-0077
Issued by: United States Marine Corps

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Contract Award M00264-16-C-1054

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S E E A D D E N D U M

(N o C o l l e c t C a l l s )

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703-784-1900

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10:00 A M 19 S ep 2016

5 . S O L IC IT A T IO N N U M B E R 6 . S O L IC IT A T IO N IS S U E D A T E

A U TH O R IZE D F O R LO C A L R E P R O D U C TIO N

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C O D E 1 0 . TH IS AC Q U IS IT IO N IS

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7 . F O R S O L IC IT A T IO N

IN F O R M A T IO N C A L L :

a . N A M E

M A R C U S H W H A LE Y

2 . C O N T R A C T N O . 3 . A W A R D /E F F E C T IV E D A T E 4 . O R D E R N U M B E R

(TY P E O R P R I N T)

30b. N A M E A N D TITLE O F S IG N E R 30c . D A TE S IG N E D 31b. NAME OF CONTRACTING OFFICER

30a. S IG N A TU R E O F O F F E R O R /C O N TR A C TO R 31a.UNITED STATES OF

AMERICA

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Kevin D. Williams / Contract

S e e S ch e d u le $326,430.62

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P .O . B O X 369022

A TTN : K A N S A S - M 67443

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F A X:

TE L: 703-784-3612 S E R VIC E -D IS AB L E D

VE TE R AN -O W N E D

S MAL L B U S IN E S S

X 8 (A)

H U B ZO N E

S MAL L B U S IN E S S

S IZE S TAN D AR D :

$15,000,000

N AIC S :

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2 9 . AW AR D O F C O N TR AC T: R E F.

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EMAIL: kevin.d.williams1@usmc.mil

703-784-3467TEL:

31c. DATE SIGNED

0-Sep-2016

S E E S C H E D U LE

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3 2 c . D ATE 3 2 d . P R IN TE D N AME AN D TITL E O F AU TH O R IZE D G O VE R N ME N T

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3 2 e . MAIL IN G AD D R E S S O F AU TH O R IZE D G O VE R N ME N T R E P R E S E N TATIVE 3 2 f. TE L E P H O N E N U MB E R O F AU TH O R IZE D G O VE R N ME N T R E P R E S E N TATIVE

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4 1 a . I C E R TIFY TH IS AC C O U N T IS C O R R E C T AN D P R O P E R FO R P AYME N T 4 1 b . S IG N ATU R E AN D TITL E O F C E R TIFYIN G O FFIC E R 4 1 c . D ATE

4 2 a . R E C E IVE D B Y (P rin t)

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S C H E D U LE O F S U P P LIE S / S E R V IC E S

21.

Q U A N TITY U N IT

22. 23 .

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24.

A M O U N T

19.

ITE M N O .

M00264-16-C-1054

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months $1,650.9857 $19,811.83 CFFS Study Plan

FFP

Task 1: Develop CFFS Study Plan IAW PWS 3.c.1.

FOB: Destination

MILSTRIP: M9545016RCE8L48

PURCHASE REQUEST NUMBER: M9545016RCE8L48

NET AMT $19,811.83

ACRN AA

CIN: M9545016RCE8L480001

$19,811.83

0002 12 Months $2,787.933 $33,455.20

CFFS CONOPS

FFP

Task 2: Develop CFFS Concept of Operations IAW PWS 3.c.2.

FOB: Destination

NET AMT $33,455.20

CIN: M9545016RC8E8L480002

$33,455.20

0003 12 Months $6,519.4405 $78,233.29

CFFS COE

FFP

Task 3: Develop CFFS Concept of Employment IAW PWS 3.c.3.

FOB: Destination

NET AMT $78,233.29

CIN: M9545016RC8E8L480003

$78,233.29

0004 12 Months $3,816.346 $45,796.15

CFFS CBA

FFP

Task 4: Develop CFFS Capabilities Based Assessment IAW PWS 3.c.4.

FOB: Destination

NET AMT $45,796.15

CIN: M9545016RC8E8L480004

$45,796.15

0005 12 Months $5,073.3372 $60,880.05

CFFS DCR

FFP

Task 5: Develop CFFS DOTMLPF Change Request IAW PWS 3.c.5.

FOB: Destination

NET AMT $60,880.05

CIN: M9545016RC8E8L480005

$60,880.05

0006 12 Months $7,354.5082 $88,254.10

CFFS ICD

FFP

Task 6: Develop CFFS Initial Capability Document IAW PWS 3.c.6.

FOB: Destination

NET AMT $88,254.10

CIN: M9545016RC8E8L48

$88,254.10

PWS

PERFORMANCE WORK STATEMENT

FOR

JCIDS SUPPORT FOR COMBAT FIELD FEEDING PROGRAM

1 Scope. The scope of this effort includes provisions for analysis, research, writing and acquisition support to the Logistics Integration Division (LID), Capabilities Development Directorate (CDD), Deputy Commandant for Combat Development and Integration (DC CD&I) in the development of various JCIDS documentation.

2. Background. In accordance with the Commandant of the Marine Corps (CMC), Expeditionary Force 21 (EF 21) guidance on how Marines will chart a course over the next 10 years to field a Marine Corps that will be: the right force in the right place at the right time. The United States Marine Corps (USMC) expeditionary nature is strategic, light enough to respond quickly, yet able to accomplish the mission – simply fast, austere, and lethal. The Marine Corps Combat Field Feeding Program (CFFP) supports combat forces living and operating in austere conditions where there is limited or no established infrastructure. Field Feeding capabilities consist of the right mix of personnel, rations, and equipment in order to support the Marine Air Ground Task Force’s (MAGTF) expeditionary maneuver warfare and peacetime feeding requirements.

a. The Family of Combat Field Feeding Systems (CFFS) provides a scalable feeding system to support expeditionary field mess operations as far forward as possible on the battlefield in support of the scheme of maneuver and logistical requirements of the MAGTF. The current CFFS is comprised of the following elements:

• Expeditionary Field Kitchen (EFK) – feeds 500-700 Marines (2 meals per day) per meal – expandable

20’ container

• Enhanced Tray Ration Heating System (E-TRHS) – feeds 250-350 Marines (2 meals per day) per meal

– full family of combat rations

• Tray Ration Heating System (TRHS) – feeds 250 Marines (2 meals per day) per meal & heating rations OTM

b. However, given the current force deployment posture and global demands placed on the operating forces all three elements listed above may provide redundant capabilities which unnecessarily wastes manpower and scarce program resources. What is needed is an overarching capability that better describes operational force combat feeding needs in both mobile and static environments, within a more operationally informed Concept of Operations (CONOPS) for CFFS. Given a series of diverse and concurrent changes in operational force structure, EF 21 mandates, and the fiscal environment the Marine Corps faces for the foreseeable future, an assessment of CFFS requirements to identify a realistic set of capabilities and employment concepts to meet required objectives in the 2017 to 2037 timeframe. This assessment must balance requirements against an updated total force structure, and the requirements of the Food Service Military Occupational Specialty (MOS 33XX). The CFFS capability assessment must include prepositioned assets (ashore and afloat), Continental United States (CONUS) (training assets), and Outside Continental United States (OCONUS) demands to ensure the Marine Corps’ combat field feeding requirements are met.

c. The Marine Corps must ensure current and programmed capabilities are effective, efficient, relevant, and responsive to our nations needs across the Range of Military Operations (ROMO). The Marine Corps requires a holistic examination of the Family of Combat Field Feeding capabilities required to support the warfighter in the 2017-2037 timeframe. There is a need to develop a CONOPS for the Family of CFFS which identifies and integrates combat field feeding requirements between 2017-2037, supporting EF 21 and Joint operating concepts. A thorough review of current statements of need (SON) and other existing requirements documents followed by a Capabilities Based Assessment (CBA) will assist in defining new gaps and risks identified in review of the CONOPS and other Service guidance found in Expeditionary Force 21 or the Marine Corps Service Campaign Plan. Following the completion of a CBA, the appropriate Joint Capabilities Integration Development System (JCIDS) documents will need to be developed and staffed for validation and approval.

These documents will identify the right capability necessary to mitigate gaps and identify solution approaches for the Family of CFFS in the future.

3. Performance.

a. This effort includes analysis, research, writing, and coordinating with multiple services and joint service organizations to support the development of the following JCIDS products: CONOPS, Concept of Employment (COE), CBA, Initial Capabilities Document (ICD) and Doctrine, Organization, Training, Material, Leadership/Education, Personnel, Facilities and Policy (DOTMLPF-P) Change Recommendation (DCR).

b. Contractor Qualifications. The Contractor shall possess an understanding of Marine Corps logistics concepts and methods. The Contractor shall have an understanding of all Marine Corps logistics operations with a focus on those aspects particular to combat development integration and JCIDS documentation development with proven experience and expertise within the USMC and Naval services.

c. Tasks.

1) CFFS Study Plan. The Contractor shall develop a CFFS project study plan which articulates the project approach, methodology, and outcomes.

2) CFFS CONOPS. The Contractor shall develop and deliver a Concept of Operations (CONOPS) in compliance with the most recent JCIDS instructions and guidance, which articulates CFFS in future operating environments, to include JOINT operations, described within the new capstone concept Expeditionary Force 21. The CONOPS shall include Theater Security Cooperation (TSC), Foreign Humanitarian Assistance/Disaster Relief (FHA/DR), and Major Combat Operations (MCO) scenarios and must provide a clearer understanding of the requirements and provide the operational context for assessing the required CFFS capabilities during a Capabilities Based Assessment (CBA), which will provide the foundation for Marine Corps leadership to identify the non-materiel solutions and materiel solution approaches for CFFS in the future operations across the ROMO.

3) CFFS COE. The Contractor shall provide Subject Matter Expertise (SME) on combat field feeding for the development of a draft Concept of Employment (COE) in compliance with the most recent JCIDS instructions and guidance. The COE, along with the CONOPS, shall provide tactical scenarios based upon requirements articulated in USMC EF-21, suitable for identifying requirements and providing operational context for evaluating CFSS tasks and assessing gaps.

4) CFFS CBA. The Contractor shall conduct a Capabilities Based Assessment (CBA) which shall identify

CFSS tasks, gaps and provide recommended solution approaches. The CBA shall be collaborated with Headquarters Marine Corps (HQMC) and operating force (OPFOR) Subject Matter Experts (SME).

5) CFFS DCR. The Contractor shall develop a draft DOTMLPF Change Request (DCR) in compliance with the most recent JCIDS instructions and guidance, which shall support non-materiel solution implementation. Additionally, the contractor shall support staffing of the DCR for validation and Marine Requirements Oversight Council (MROC) approval, with coordination with the J-8 gatekeeper as required.

6) CFFS ICD. The Contractor shall develop a draft Initial Capability Document (ICD) in compliance with the most recent JCIDS instructions and guidance, which shall support materiel solution development and subsequent JCIDS and acquisition development. Additionally, the contractor shall support staffing of the ICD for validation and Marine Requirements Oversight Council (MROC) approval, with coordination with the J-8 gatekeeper as required.

d. Performance Requirements Summary

1) Surveillance of Contractor performance is the method used by the Government to determine whether the Contractor is effectively and efficiently complying with all terms and conditions of the contract. A Quality Assurance Surveillance Plan (QASP) has been prepared that outlines the performance characteristics and method of surveillance that the Government will use to determine successful performance. The function expertise of a qualified and trained Contracting Officer Representative (COR) plays a critical role in adequately evaluating contractor performance.

PERFORMANCE REQUIREMENTS SURVEY (PRS)

Performance Characteristic

Target Standard Measurement

Quality of Work Performed:

Use of resources to provide acceptable or better results through the following:

• <5% rejection rate of all formal deliverables submitted under the performance

• Reconciled weekly by Technical Lead

• Reconciled monthly by COR and tracked as a 3-mos moving

• Technical accuracy, thoroughness of analysis/ findings

• Appropriateness of resources (people, computers, money, time) applied to achieve results provisions of the contract

• <10% rejection rate of draft and first time submissions average

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

Responsiveness Effective use of prime and/or subcontractor resources to meet ongoing requirements including:

• Providing effective responses to requirements/ reallocations of labor within the WBS

• Effective balancing of resources to accomplish work requirements without sacrificing priorities, or creating unstable performance

• Using suitable benchmarking to establish staff allocations and work packages within the

WBS

• Response provided to COR within 24-hrs., strategy provided to COR <48-hrs. from notification, including:

- WBS review

- Approach agreement

- Deliverables

- Availability of staff

• Periodic assessment by the COR as to the thoroughness of the response

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

Planning Includes the effective use of the WBS as a principal management tool, assignment of staff to work priorities and tasks therein delineated, and effectively managed across both contract and Division levels, including:

• Coordination with COR and Technical Lead

• Thoroughness of resource assessments

• Effectiveness of labor usage

• Effectiveness of benchmarking

• WBS stability and forecast use of labor resources to meet quality standards without increasing current performance scope (e.g., change orders <1%); and <5% vacancy based upon scheduled departures (e.g., 15-days notice) for backfill of staff

• Number of change orders submitted to COR and PCO

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

Staffing • Staff stability • Assessment by the COR

Includes selection of qualified staff to meet requirements:

• Adequacy of skills, experience of staff to meet program requirements across Divisions

• Use of team members, SubK staff to ensure most qualified capabilities are applied

• Responsiveness and use of staff within the WBS framework for workload management maintained at 90% of target WBS allocation;

new hires within 15-days of notification of vacancy

• Subcontractor staffing pulls <10-days from notification of vacancy; and <14-days backfill for unscheduled staff departures

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Extended periods of vacancy for staff, or consequential impacts to performance may warrant financial consideration

- Negative CPARS try

- Termination

Management and Administration Includes the following measures of performance and compliance:

• Deliverables shall be complete, accurate, and prepared to a professional standard

• Quality of the Contractor’s overall technical management strategy

• Ability to identify and preclude problems, or resolve issues

• Effectiveness of their use corporate quality practices, resolution of invoice anomalies, WBS compliance, and effectiveness of their overall subcontract management

Aggregation of subordinated areas assessed using progressively more objective criteria-ratings considered:

• Excellent – exceeded performance expectations and abated, or immediately mitigated know problems

• Acceptable – Met performance expectations and generally responded to problems in a satisfactory manner

• Unacceptable – areas of inconsistent performance, prolific problems remain unresolved, and two, or more performance areas are noted as substandard

• Assessment by the COR

• Performance evaluation at TBD milestones

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Irresponsible management with consequential impacts to performance may warrant financial consideration/Negative CPARS entry/Termination

4. Deliverables.

a. General.

1) The Contactor shall provide the following deliverables in relation to the specified PWS paragraphs.

The level of effort necessary for each deliverable is annotated by a Due Date and Quantity which signifies when and how often the product is required, i.e. Due: Monthly; Qty: 1 (signifies 1 per month for a total of 12). Those deliverables with due dates beyond the anticipated period of performance are not ‘final’ end-items to be delivered by the Contractor, but the Government requires input for the end-items so that the Government can complete the final products on time. The Government and Contractor together shall ensure proper submission workflow is established at time of award. All deliverables should be provided to either the COR or other designated point of contact at the start of the period of performance.

2) Unless otherwise agreed to by all parties, the Government will provide written acceptance, comments, and/or change requests, if any, within five (5) business days from receipt of any formal deliverable. If written acceptance, comments, and/or change requests are not provided within five (5) business days, the deliverable shall be deemed acceptable as written by the Contractor. If the Government provides comments and/or change requests, the Contractor shall have five (5) business days from receipt of the Government correspondence to incorporate the comments and/or change requests and resubmit the deliverable. Formal quality control measures are expected to be executed for all formal deliverables under this contract. Upon contract expiration all Contractor-developed work must be turned over to the Government in electronic format.

Deliverable No. Deliverable to Government PWS Para Due Date Format Quantity

1 CFFS Project Study Plan 3, c. 1

30 DACA

(Days After

Contract Award)

MS Word/ PowerPoint 1

2 Draft CFFS CONOPS 3, c. 2 180 DACA MS Word 1 3 Draft CFFS COE 3, c. 3 220 DACA MS Word 1 4 Draft CFFS CBA 3, c. 4 240 DACA MS Word 1

5 Draft CFFS CBA Staffing Package 3, c. 4 270 DACA N/A 1

6 Draft CFFS DCR 3, c. 5 290 DACA MS Word 1

7 Draft CFFS DCR Staffing Package 3, c. 5 300 DACA N/A 1

8 Draft CFFS ICD 3, c. 6 340 DACA MS Word 1

9 Draft CFFS ICD Staffing Package 3, c. 6 360 DACA N/A 1

10 Monthly Progress Report 4, 3, i Monthly MS Word/

Power Point

11 Quarterly Interim Progress Report 4, 3, iii Quarterly

MS Word/ Power Point

3) Reports.

i. Monthly Progress Report. The Contractor shall submit a monthly progress report to the

Contracting Officer’s Representative (COR) no later than the 10th day of the following month for work accomplished from the first (1st) through the final calendar day of the previous month. This report shall be provided in electronic media compatible with conventional Microsoft (MS) Office application. The report shall include at a minimum the following information:

ii. Format.

• Comparison of planned versus actual task order performance by PWS and

Work Breakdown Structure (WBS) elements;

• Task progress during the past month, plan for the forthcoming month;

• Problems (actual or anticipated) requiring Government action and summary of action required;

• Total contract staffing by position and assignment;

• Personnel turnover, utilization of subcontractor, and future staffing projections; and

• Deliverables accepted or rejected, inclusive of the final day of the month, as well as the reason for rejection and timeline for resubmission.

iii. Interim Progress Reviews (IPRs). Additionally, the Contractor shall coordinate a quarterly Interim Progress Review (IPR) with the COR and Sponsor as well as develop a follow-on synopsis of the meeting to identify task issues and status.

5. Guidance.

a. Applicable References.

• DoDD 5000.1 – “The Defense Acquisition System”, May 12, 2003

• DoDI 5000.2 – “Operation of the Defense Acquisition System,” April 5, 2002

• CJCSI 3170.01 I – “Joint Capabilities Integration and Development System (JCIDS), 23 January 2015

• CJCSM 3170.01 – “JCIDS Manual”, 12 February 2015

• MCO 3900.20 – Marine Corps Capabilities Based Assessment (MC CBA), TBD

b. Security Requirements. ALL CONTRACTOR PERSONNEL REQUIRING ACCESS TO

UNCLASSIFIED INFORMATION AND ASSIGNED TO THIS PROGRAM SHALL POSSESS SECRET

CLEARANCES.

1) The Prime Contractor and all Sub-contractors (through the Prime Contractor) shall certify in writing to the Government that personnel supporting this contract are "Qualified United States (U.S.)

Contractors" per Department of Defense (DoD) Directive 5220.22-M Chapter 2 Section 2. Qualified U.S. Contractors are restricted to U.S. citizens, persons admitted lawfully into the United States for permanent residence, and are located in the United States. All personnel identified on the certification and/or supporting this contract shall be in compliance with DoD, Department of the Navy (DoN), and Marine Corps Information and Personnel Security Policy to include completed background investigations (as required) prior to classified performance. This contract shall include a DoD Contract Security Classification Specification (DD254 Form) as an attachment.

2) The Contractor shall have a valid Secret Facility Clearance prior to classified performance or classified meetings at the Contractor’s facility. The Government shall assist the Contractor in gaining access to Government agencies and installations related to the systems in question. The Contractor shall ensure that the employees are on the approved Government access list prior to entering any access controlled area. The Contractor shall notify the Government by written notice within 24 hours of Contractor personnel being added or removed from the access control list.

3) The Contractor shall be required to access and handle unclassified and classified information up to and including SECRET. Overarching security requirements and Contractor access to classified information shall be specified in the DD254 form. Security management, inclusive of retention of clearances and document handling/storage, are to be considered as part of the contractor’s indirect base. The Government will not be responsible for getting subcontract companies cleared through any security measures. The Government will sponsor the contractor’s access to other Government facilities as required. Additional contractor badging requirements will be delineated on the DD254. When required, the Government will also provide the Contractor access to North Atlantic Treaty Organization (NATO) and Secured Internet Protocol Router Network (SIPRNet) at the Government facility while aboard Marine Corps Base Quantico.

c. ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for FPID via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

d. Place of Performance. The Contractor shall primarily support from the Contractor’s facility, with meetings and collaboration sessions at designated government locations to include Quantico, the National Capital Region, and East Coast bases and stations. The Contractor shall be prepared to provide facilities for meetings and IPTs (e.g., 10-50 personnel) up to the Secret classification level; such facilities are not reimbursed as ODCs. Laptops, cellular equipment/services, and other items of convenience are not reimbursable as ODCs. All classified work shall be performed at the Government facility, primarily the General Davis Building (MCCDC). When on-site, the Government shall provide access to facilities and computer systems in order to complete the tasks. When on-site, the Contractor shall be responsible for parking in marked Contractor spaces with appropriately displayed stickers on vehicles as applicable.

e. Kick-off Meeting. Within ten (10) business days following the contract award date (or other time mutually agreed between the parties), the Contractor shall meet with the Government appointed officials (to include the Contracting Officer’s Representative (COR)) to review the Contractor’s understanding of the requirements, goals and objectives of the required effort. The Contractor shall also address the status of any issues that shall affect startup/ramp-up toward achieving full service/support capability. The Contractor shall provide minutes of the kick-off meeting that shall include, as a minimum, the following items:

• Date and location of meeting

• Attendees

• Key problems and risks to the Government discussed

• Government and Contractor action items

• Any other relevant information that shall clarify the requirement and execution of the work under this order.

• Current Staff Matrix

f. Ad hoc Technical /Work Status Meetings. The Contractor shall, if requested by the Government, participate in ad hoc technical meetings to discuss tasking, work progress, technical problems, performance issues, or other technical matters. These meetings shall occur at a time and place mutually agreed upon by the parties.

g. Travel. Various travel requirements may be necessary to support this PWS.

1) Local Travel. Local travel within the Washington, D.C. Metropolitan area may be necessary and shall be in accordance with the Joint Travel Regulation (JTR).

h. Non-Disclosure Agreements

All Contractors personnel receiving access to Government data or data from another Contractor through this effort must provide a signed non-disclosure statement prior to start of work. This statement shall be submitted to the Contracting Officer with a copy to the COR. All non-disclosure agreements shall be signed by all Contractor personnel involved in this effort and returned within five (5) business days upon identification and assignment to support this contract effort.

5237.102.90 ECMRA

Enterprise-wide Contractor Manpower Reporting Application (ECMRA) Requirements

"The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the (Marine Corps Warfighting Labatory (MCWL) Concepts & Programs) via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.”

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality associated with the CFFS support services task. This document will be used by the Government to assess the effectiveness of the Contractor’s quality with respect to management and technical services provided. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance objectives of the performance objectives delineated in the PWS.

2. Government Surveillance. The CDD COR will serve as the technical authority for this task, and her/his authority will be limited to administering specific technical aspects of the task order as set forth at Section E, Inspection and Acceptance. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order and will defer any conditional interpretations to the Contracting Officer. The COR will:

• Maintain a detailed knowledge of the technical requirements of the contract;

• Document Contractor performance in accordance with the QASP and the approved

Contractor's Quality Plan (QP);

• Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer;

• Approve priorities of support, resources, and associated schedules.

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the COR plays a critical role in adequately evaluating Contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the standards are delineated by WBS element in the Performance Requirements Survey (PRS) table at Enclosure 1:

Demonstration - A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

Analysis. A qualification method that is carried out by examining and assessing the application of techniques in order to determine if they are appropriate and sufficient. The quality of performance can be determined from government or contractor task-based or Management Information System (MIS) reports, contractor ISO 9000 techniques and procedures, or from government observation of completed tasks. In some instances, reports may be available in the form of information on a contractor's performance against contract requirements. Reports generally provide information regarding various characteristics of tasks and can, therefore, be used to determine acceptability of a contractor's performance.

Inspections: A qualitative inspections can be accomplished through one of the following techniques:

• Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total contractor output for sampling.

Computer programs may be available to assist in establishing sampling procedures.

• Periodic Inspection, Judgmental Inspection or Planned Sampling: This method, sometimes called "planned sampling, " consists of the evaluation of tasks selected on other than a 100% or random basis.

4. Performance Requirements. The performance requirements set forth in this section correspond to the material content cited in the PWS and the evaluation factors at Section M. Corresponding ratings will be generated for each of the weighted performance areas and aggregated monthly. The COR will track and reconcile performance with the Contractor's Program Mgr., RCO Contracts staff, and Division Task Leads. This information will also be included in CPARs reports and offered in response to past performance assistance requests:

Performance Characteristic / Wt. RFP Relationship Evaluation Rating1

Quality of Work Performed: .50 Factor 1 – Technical Capability

Excellent / Exceeds: >.95 Acceptable / Meets: .85 - .94 Unacceptable: <.85

Responsiveness / Planning: .20 Factor 2 – Staffing and Management

Excellent / Exceeds: >.95 Acceptable / Meets: .85 - .94 Unacceptable: <.85

Staffing: .15 Factor 1 - Technical Capability; Factor 2 – Staffing and Management

Excellent / Exceeds: >.95 Acceptable / Meets: .85 - .94 Unacceptable: <.85

Management & Administration:

.15

Factor 1 - Technical Capability; Factor 2 – Staffing and Management

Excellent / Exceeds: >.95 Acceptable / Meets: .85 - .94 Unacceptable: <.85

The criteria that will used to accomplish the evaluation ratings is derived from the RFP and from the elements of performance determined to be most influential to performance. The Contractor’s Quality Plan (QP) should address each of the respective areas. Using the criteria from the Performance Requirements Survey (PRS) task orders can be tailored using all, or some combination of the relevant performance characteristics. This allows for measuring performance at both the individual task order level, as well as aggregating performance in the respective functional areas to assess trends.

PERFORMANCE REQUIREMENTS SURVEY (PRS)

Performance Characteristic

Target Standard Measurement

Quality of Work Performed:

Use of resources to provide acceptable or better results through the following:

• Technical accuracy, thoroughness of analysis/ findings

• Appropriateness of resources (people, computers, money, time) applied to achieve results

• <5% rejection rate of all formal deliverables submitted under the performance provisions of the contract

• <10% rejection rate of draft and first time submissions

• Reconciled weekly by Technical Lead

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

Responsiveness Effective use of prime and/or subcontractor resources to meet ongoing requirements including:

• Providing effective responses to

• Response provided to COR within 24-hrs., strategy provided to COR <48-hrs. from notification, including:

- WBS review

- Approach

• Periodic assessment by the COR as to the thoroughness of the response

• Reconciled monthly by COR and tracked as a 3-mos moving average

1 Numerical values for the adjectival ratings are: >.95 – Excellent – Exceeds standard compliance; .85 - .94 standard compliance – Acceptable;

and <.85 – unacceptable.

requirements/ reallocations of labor within the WBS

• Effective balancing of resources to accomplish work requirements without sacrificing priorities, or creating unstable performance

• Using suitable benchmarking to establish staff allocations and work packages within the

WBS

agreement

- Deliverables

- Availability of staff

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

• Coordination with COR and Technical Lead

• Thoroughness of resource assessments

• Effectiveness of labor usage

• Effectiveness of benchmarking

• Number of change orders submitted to COR and PCO

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Not exercise Options

- Negative CPARs entry

- Contractor Consideration

Staffing Includes selection of qualified staff to meet requirements:

• Adequacy of skills, experience of staff to meet program requirements across Divisions

• Use of team members, SubK staff to ensure most qualified capabilities are applied

• Responsiveness and use of staff within the WBS framework for workload

• Staff stability maintained at 90% of target WBS allocation;

new hires within 15-days of notification of vacancy

• Subcontractor staffing pulls <10-days from notification of vacancy; and <14-days backfill for unscheduled staff departures

• Assessment by the COR

• Reconciled monthly by COR and tracked as a 3-mos moving average

• Consequence of Noncompliance

- Extended periods of vacancy for staff, or consequential impacts to performance may warrant financial consideration

- Negative CPARS try

- Termination management Management and Administration Includes the following measures of performance and compliance: