M00264-16-R-0059_Amendment.docx

M00264-16-R-0059

Section SF 1449 - CONTINUATION SHEET

WWR FITT Task 1

FFP

IAW PWS Section 3.1.

FOB: Destination

MILSTRIP: M0008416SU0FITT

PURCHASE REQUEST NUMBER: M0008416SU0FITT

NET AMT

WWR FITT Task 2

IAW PWS Section 3.2.

FOB: Destination

NET AMT

WWR FITT Task 3

IAW PWS Section 3.3.

NET AMT

Lot

WWR FITT Travel

COST

IAW PWS Section 11.3. All travel must IAW FAR 31.205-46

NTE $5,000.00

ESTIMATED COST

FFP

IAW PWS Section 3.1.

NET AMT

FFP

IAW PWS Section 3.2.

NET AMT

FFP

IAW PWS Section 3.3.

NET AMT

Lot

COST

IAW PWS Section 11.3. All travel must IAW FAR 31.205-46

ESTIMATED COST

FFP

IAW PWS Section 3.1.

NET AMT

FFP

IAW PWS Section 3.2.

NET AMT

FFP

IAW PWS Section 3.3.

NET AMT

Lot

COST

IAW PWS Section 11.3. All travel must IAW FAR 31.205-46

ESTIMATED COST

FFP

IAW PWS Section 3.1.

NET AMT

FFP

IAW PWS Section 3.2.

NET AMT

FFP

IAW PWS Section 3.3.

NET AMT

Lot

COST

IAW PWS Section 11.3. All travel must IAW FAR 31.205-46

ESTIMATED COST

FFP

IAW PWS Section 3.1.

NET AMT

FFP

IAW PWS Section 3.2.

NET AMT

FFP

IAW PWS Section 3.3.

NET AMT

Lot

COST

IAW PWS Section 11.3. All travel must IAW FAR 31.205-46

ESTIMATED COST

PERFORMANCE WORK STATMENT

Performance Work Statement

Wounded Warrior Regiment (WWR) Future Initiatives Transition Team (FITT)

TABLE OF CONTENTS

1.0 Background

2.0 Introduction

3.0 Scope

4.0 Directives

5.0 Level of Effort

6.0 Deliverables

7.0 Project and General Management

8.0 Quality Control

9.0 Performance Requirements Summary

10.0 Hours of Operation

11.0 Requirements Applicable to Contractor Personnel

12.0 Government Furnished Facilities, Property and Information

13.0 Contractor-Furnished Items

14.0 Government Rights in Data/Information/Materials

15.0 Vital Records

1.0 Background

The Wounded Warrior Regiment (WWR) provides and facilitates assistance to wounded, ill, and injured Marines, Sailors attached or in support of Marines units, and their family members, throughout the phases of recovery in order to assist in rehabilitation and transition. Currently, mission requirements within the WWR are expanding and reliance on industry to provide the technical skills needed to meet the unique challenges associated with accomplishing our mission is required. Legislative/policy and mental health, knowledge are critical disciplines required in virtually every aspect of wounded warrior care and support. This effort will seek to address issues that relate to these disciplines and how they affect our wounded, ill, and/or injured.

2.0 Introduction

Performance under this contract will be conducted at the Wounded Warrior Regiment in Quantico, Virginia. This effort includes provisions for technical and programmatic support of the Marine Corps’ WWR. This support requires both general and specialized knowledge that is relative to the type of work being done. The continuing emphasis on responsive and streamlined support that will frequently incorporate new strategies and processes is likely to affect the nature and scope of services throughout contract performance. Flexibility will be required as priorities frequently change. Presently, the WWR is responding to growing requirements and seeking the expert services of an industry partner to fully achieve its operational goals. The WWR requires services that respond to these challenges and requirements with a comprehensive flexible solution. Such a solution must consider an integrated technical and management approach that demonstrates vision, depth of capabilities, and the flexibility to respond to the changing environment. The WWR will rely heavily upon these services to support the evolving process of care for the wounded, ill, and injured. Responsiveness, adaptability, and focus will all be critical to successful contract fulfillment and overall accomplishment of the WWR mission.

3.0 Scope

The services are for strategic and operational level issue support regarding current and future initiatives. The services require broad knowledge of current health care business practices and an extensive understanding of the Marine Corps and Navy’s health services programs, war fighting operating environment and Joint health services operations. The purpose of this task order is to provide professional and program management analysis services required to enable the offices and activities of the WWR to effectively execute their missions by providing contractor expertise in the following areas:

Executive Level Support

• Short-term projects

• Special studies

• Strategic analyses

• High-level briefings

• Gap Analysis

Basic Level Support

• Program analysis

• Legislative/Policy Analysis

3.1 Executive Level Support - Key Personnel (Program Manager) (Task 1)

This support entails effective and direct communication with the Commanding Officer (CO) of the WWR and his staff, Marine Corps Commands around the world, as well as various personnel involved with providing support to injured Marines, Sailors attached to Marine Corps units, and their families. This support requires review of existing policy, regulations, and procedures, in addition to recommending revisions/modification to existing policy and procedures as they relate to combat and non-combat casualties and their family members. Decisions affecting the necessary course of action are made based on consideration of higher authority, local command concerns, impact on other organizations within the Marine Corps, historical precedence and other daily operations. This support entails implementing, executing, and ensuring the overall program structure meets the requirements of the contract, as well as the terms and conditions of overall contract performance. This is inclusive of contractor-government coordination (e.g. management and technical), appropriate performance reviews, progress/performance briefings, and interface with WWR principals to accomplish task planning and staffing. This support includes coordinating performance with the appointed Contracting Officers’ Representative (COR).

3.1.1 Tasks/Duties: Normal outputs can include draft documents, a definitive report, presentations or briefings.

3.1.1.1 Advises and assists with overall coordination of support to Marines and attached Sailors at every supporting echelon; battalion, company, Patient Assistance Teams etc… throughout the area of operation.

3.1.1.2 Assists with the establishment of Standard Operating Procedures, in accordance with existing Department of Defense and Marine Corps directives in all areas of internal/external agency support to Injured/Ill and Wounded Marines and attached Sailors.

3.1.1.3 Coordinate the delivery of any required products due from other members of the contractor team.

3.1.1.4 Participate in discussions/briefs that may occur that relate to future legislative and/or policy issues dealing with the wounded, ill, or injured, as well as those deemed necessary by the CO or his designated representative(s).

3.1.1.5 Advise the CO and/or his staff on those topics under the purview of this contract

3.1.1.6 Provides assistance and guidance on all potentially high-visibility issues that may arise as it relates to the treatment of the wounded, ill, and injured.

3.1.2 Qualifications/Environment: The offeror determines what is necessary for meeting the effort; however, the government anticipates the following from the contractor employees.

3.1.2.1 Displays strong leadership, mentoring, and communication skills.

3.1.2.2 Demonstrated ability to achieve organizational objectives by creatively managing and motivating personnel.

3.1.2.3 Initiative and leadership ability demonstrated by sustained successful performance in positions of increased responsibility.

3.1.2.4 Ability to collaborate and display positive interactions with members of the WWR and other government agencies.

3.1.2.5 Proficiency in assessing, planning, implementing, coordinating, monitoring and evaluating as a Program Manager.

3.1.2.6 Knowledge of the mission, organizational structure, operations, and interrelationships of the Wounded Warrior Regiment and its AOR.

3.1.2.7 At least ten (10) years experience in handling Program Management issues at the federal government executive level.

3.1.2.8 Demonstrated knowledge and ability in planning, prioritizing, and coordinating large, complex programs. Includes the ability to make timely and effective decisions and to produce results through strategic planning, and the implementation and evaluation of programs and policies.

3.1.2.9 Understanding and knowledge of procedures for access and follow on healthcare in VA.

3.1.2.10 Knowledge in legislative matters as they pertain to treatment of the wounded, ill, and injured.

3.1.2.11 Ability to interact constructively with Congress, Federal officials, representatives of professional organizations and the public.

3.1.2.12 Knowledge of policy and the issues that may challenge the WWR in the completion of its mission.

3.1.2.13 Knowledge of how to participate in and effect policy at the executive level.

3.2 Legislative/Policy Analytical Support – Senior Analyst (Task 2) This support entails effective and direct communication with the Commanding Officer (CO) of the WWR and his staff and agencies that directly and indirectly affect legislative matters as they relate to the wounded, ill, and injured. The Legislative/Policy Analytical support will be expected to provide advice, plan, organize, and coordinate with agencies on issues involving legislative policies and issues. The analyst will work closely with the CO and his staff to establish legislative priorities.

3.2.1 Tasks/Duties: Normal outputs can include draft documents, a definitive report, presentations or briefings.

3.2.1.1 Develop and coordinates legislative plans and efforts with the WWR CO and his staff.

3.2.1.2 Assist in the drafting of legislation and work with Congress and research staffs as required to produce concise legislation.

3.2.1.3 Covers assigned hearings and floor action as required to gather knowledge on legislation and issues that affect the wounded, ill, and injured.

3.2.1.4 Consults with all sponsors and assigned staff on legislation that might be affected by amendment proposals.

3.2.1.5 Advises the WWR CO on all significant activity regarding proposed legislation or bills assigned or of interest to the WWR.

3.2.1.6 Maintains contact with government officials and private associations interested in legislation affecting the WWR.

3.2.1.7 Assists in coordinating committee hearing testimony and the materials to be used and distributed for assigned bills.

3.2.1.8 Monitors Legislative and Executive Branch Activity for Impact to the WWR

3.2.1.9 Consults with WWR staff regarding fiscal impact of assigned bills; coordinates the preparation and submission of fiscal notes.

3.2.1.10 Researches and prepares responses to requests for information from federal agencies.

3.2.1.11 Provides administrative support to the agency director or designee; independently completes assigned special projects within designated timeframes.

3.2.1.12 Reviews existing legislation to determine the impact on the operation of the WWR.

Gives recommendations regarding implementation of passed legislation.

3.2.1.13 Interprets, clarifies, explains, and assist in the application of policy, procedures, and legislation as it pertains to the wounded, ill, and injured.

3.2.2 Qualifications/Environment: The offeror determines what is necessary for meeting the effort; however, the government anticipates the following from the contractor employees.

3.2.2.1 Extensive knowledge of the background, philosophy, and objectives of the WWR.

3.2.2.2 Considerable knowledge of the legislative process.

3.2.2.3 Considerable knowledge of basic statistical analyses and the use of personal computers to perform analyses and report preparation.

3.2.2.4 Ability to plan, coordinate and oversee legislation development for the WWR.

3.2.2.5 Ability to initiate, establish and maintain effective relationships at the federal level.

3.2.2.6 Ability to formulate quantitative and qualitative recommendations, make decisions and represent the WWR in a professional manner.

3.2.2.7 Ability to prepare and present information in a clear and concise fashion.

3.2.2.8 Ability to work independently.

3.2.2.9 Experience in legislative matters under the broad heading of Wounded Warrior matters which would include legislative issues such as pay and entitlements, recovery care coordination, disability evaluation system, and strategic communications.

3.3 Program Analysis Support – Two (2) Program Analysts (Task 3) This support entails frequent and direct contact and communication with the Commanding Officer (CO) of the WWR and his staff. This support will be expected to provide advice, plan, conduct analysis/assessments, and organize material and information that pertains to events that affect the treatment and care for the wounded, ill, and injured. An additional requirement is that that the program analysts interact closely with the command’s staff to maintain a functional command website and generate content to ensure it remains current and relevant. These positions will require review of existing policy, regulations, and procedures, in addition to recommending revisions/modification to existing policy and procedures as they relate to combat and non-combat casualties and their family members. Program Analysts shall coordinate performance with the appointed Contracting Officers’ Representative (COR).

3.3.1 Tasks/Duties: Normal outputs can include draft documents, a definitive report, Presentations, briefings, or website updates.

3.3.1.1 Advise the WWR Commanding Officer and the WWR Staff on documented trends pertaining to the treatment and care for the WWR’s wounded, ill, and injured personnel.

3.3.1.2 Continuously monitor and evaluate the effectiveness and efficiency of organizational functions and identify opportunities for improvement

3.3.1.3 Conduct customer satisfaction reviews/assessments, as required

3.3.1.4 Prepare presentations to report findings or other pertinent information, as required

3.3.1.5 Provide technical and programmatic evaluations and recommendations on the quality and scope of programs utilized by the WWR

3.3.1.6 Conduct a variety of reviews and/or complex analytical studies pertaining to the treatment and care for the wounded, ill, and injured

3.3.1.7 Conduct original research to develop intricate studies and perform complex analytical work associated with planning and conducting studies of existing, planned, or proposed program objectives, strategies, and alternatives in order to evaluate the effectiveness of WWR programs

3.3.1.8 Conduct cluster evaluations that engage groups of WWR functions and provide a composite overview of the success or failure of the cluster, as required

3.3.1.9 Conduct context evaluations that describe what is and what is not desired, as required

3.3.1.10 Conduct goals based evaluations that emphasize goal clarification and the WWR’s effectiveness in achieving established goals, as required

3.3.1.11 Conduct impact evaluations that address the impact of organizational processes on the WWR wounded, ill, and injured personnel, as required

3.3.1.12 Conduct implementation evaluations that examine if the program is functional and operating as it is supposed to be, as required

3.3.1.13 Conduct input evaluations that detail strong and weak points of strategies toward achieving organizational objectives, as required

3.3.1.14 Conduct performance evaluations that assess program results in terms of established performance indicators

3.3.1.15 Conduct process evaluations that focus on internal dynamics and actual operations to understand strengths and weaknesses, as required

3.3.1.15 Conduct utilization focused evaluations that yield immediate and observable information on program decisions and activities as a result of evaluation findings, as required

3.3.2 Qualifications/Environment: The offeror determines what is necessary for meeting the effort; however, the government anticipates the following from the contractor employees.

3.3.2.1 Demonstrated ability to analyze problems, identify solutions, project consequences and propose solutions

3.3.2.2 Demonstrated ability to identify and assess resource requirements needed to accomplish organizational goals

3.3.2.3 Knowledge of WWR organizational structure, operations, interrelationships, and management practices as applied to the analysis and evaluation of programs, policies, and operational needs

3.3.2.4 Knowledge of operational characteristics, services, and activities of the WWR

3.3.2.5 Knowledge and skill in applying a variety of methods to evaluate program purpose, design, management, and results

3.3.2.6 Knowledge of the theory and practice of program evaluation to develop and review new or modified work methods, organizational structures, and management processes

3.3.2.7 Demonstrated ability to effectively communicate orally in order to interact with all levels of management

3.3.2.8 Demonstrated ability to effectively communicate in writing in order to prepare complex reports

3.3.2.9 Ability to collaborate and display positive interactions with members of the WWR and other government agencies.

3.3.2.10 Knowledge of medical case management principles, as well as case management and community resources – civilian and military.

3.3.2.11 Knowledge of the military medicine system, to include organization and structure, policies, processes, procedures and regulations which govern TRICARE and resource sharing.

3.3.2.12 Understanding and knowledge of procedures for access and follow on healthcare in the

VA.

3.3.2.13 Knowledge in legislative matters as they pertain to treatment of the wounded, ill, and injured.

3.3.2.14 Ability to interact constructively with Congress, Federal officials, representatives of professional organizations and the public.

3.3.2.15 Knowledge of policy and the issues that may challenge the WWR in the completion of its mission.

3.3.2.16 Knowledge of how to participate in and effect policy at the executive level.

3.3.2.17 Knowledge and demonstrated ability to effectively maintain the command website and make timely updates.

4.0 Directives

The Contractor shall comply with and be familiar with the current version of all applicable directives; which are listed below. All publications listed are available via the internet.

- Privacy Act of 1974

- Health Insurance Portability and Accountability Act

- DOD Department of Defense Continuity Programs 3020.26

- DOD Privacy Program 5400.11R

- DOD Health Information Privacy Regulation 6025.18R

- DOD Financial Management Regulation 7000.14-R

- DOD Health Information Security Regulation 8580.02R

- Joint Travel Regulations

- SECNAVINST 1850.4E DON Disability Evaluation Manual

- SECNAVM-5210.1 Department of the Navy Records Management Program

- NAVMC DIR 5210.11 E Marine Corps Records Management Program Manual

- SECNAVINST 5211.5E DON Privacy Program

- SECNAV-5510.36 Department of the Navy Information Security Program (ISP)

- MCO 6320.2E Administration and Processing of Injured/Ill/Hospitalized Marines

- MCO 3000.13 Marine Corps Readiness Reporting Standard Operating Procedures (SOP)

- MCO 3030.1 Marine Corps Continuity of Operations (COOP) Program

- MCO P1070.12K MARCOR Individual Records Administration Manual (IRAM)

- MCO 1080.40C Marine Corps Total Force Systems Personnel Reporting Instructions Users Manual (MCTFSPRIUM)

- MCO 4420.4H w/CH1 Department of Defense Activity Address Directory (DODAAD)

- NTP 21, SUPP-1 Defense Message Service X.500 Directory Distinguished Name and Mail List Registration Procedures

- NTP 4 SUPP-2 Pre-formatted (PERFORMA) Messaging Handbook

5.0 Level of Effort

The Government estimates a level of effort for this requirement of approximately 4 FTE (7,680 hours predicated on a man-year of 1,920 hours per FTE). Suggested labor categories are Program Manager (GS-14 equivalent), Legislative/Policy Advisor (GS-13 equivalent), and two Program Analyst (GS-12 equivalent).

Government furnished facilities and (4) workspaces will be provided within the Wounded Warrior Regiment Headquarters for the contractor’s use. The nature of this requirement is such that there will be frequent interaction with the regimental staff. The Contractor will be afforded access to Government workplaces as necessary to provide the support specified herein. The Contractor shall require all personnel to keep the spaces, furnishings and equipment provided for their use in a manner consistent with Marine Corps standards for fire prevention, health and safety; and takes proper care of all Government property in their possession.

6.0 Deliverables

6.1 General. All reports, materials and information, in whatever form, developed or created under this contract shall become the property of the Marine Corps.

6.1.1 Format and Content. In general, deliverables will be in the form of reports, databases, and presentation packages such as PowerPoint slides, computations with backup information, visual aids, and meeting minutes. At a minimum, reports shall contain information in sufficient detail to ensure that a professionally qualified third party can follow the logic of the report. When studies to identify potential problem solutions are required, all data, analysis, recommendations and other report contents shall be sufficiently similar in format to allow direct comparison among the problem solution options under consideration and the existing conditions. Government review comments shall be incorporated into the final deliverable in the form of revisions, deletions, additions and corrections.

6.1.2 Deliverable Media. Deliverables will be in hard copy, on magnetic media or on CD media as specified in each task order. Magnetic media shall be delivered on CD media on diskettes having at least 650MB capacity in the following formats of the Microsoft Office Professional Suite products:

(a) Text: MS Word

(b) Database: MS Access

(c) Spread Sheets: MS Excel

(d) Graphics: MS PowerPoint

6.1.3 Distribution of Deliverables. The contractor shall distribute data in the forms, quantities and to the addresses identified elsewhere herein this contract.

6.1.4 Monthly Progress Report. The Contractor shall submit a monthly Progress Report to the COR not later than the 10th day of the following month for the work accomplished from the first (1st) through the final calendar day of the previous month. This report shall be provided in both hardcopy and electronic media compatible with WWR applications (e.g., MS Office Professional Suite). The report shall include the following information:

Narrative describing progress during the past month plans for the forthcoming month, and any problems (actual or anticipated) requiring Government action. For identified (actual) problems, the Contractor shall state the impact in terms of cost, labor hours, or work completion dates, as well as provide a plan for correction:

Travel costs, including purpose of trips, duration, and related actions;

Total contract staffing by position and assignment:

Personal turnover, utilization of subcontractors, and future staffing projections Deliverables accepted or rejected, inclusive of the final day of the month, as well as the reason for rejection and timeline for resubmission.

6.1.5 The Government will have 5 Government work days (GWD to review the deliverables and respond to the contractor in writing as to the acceptance of a deliverable. The Government will provided a written description of all deficiencies and discrepancies discovered during the review to the contractor; the contractor shall submit corrected deliverable within 5 GWD at no additional cost to the Government.

7.0 Project and General Management

7.1 General Description. The contractor shall provide the appropriate personnel to provide the service, program, coordination, and administrative support needed to supplement Government personnel in the performance of the WWR mission.

7.2 Purpose. The contractor shall perform all the functions and tasks listed below to contribute in fully achieving the mission of the WWR. There must be continuity and predictability of service delivery during the transition/start-up period and throughout the life of the contract.

7.3 Non-personal Service Statement. Contractor employees performing services under this contract will be controlled, directed and supervised at all times by management personnel of the contractor. The contractor’s management shall ensure that employees properly comply with the performance standards outlined in the Statement of Work. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal Policy, obligation the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or other violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

7.3.1 General Management Practices. The contractor shall employ management practices that support operational efficiency and cost effectiveness, and that reinforce quality performance and high productivity by contractor personnel. The contractor shall ensure that contractor related activities, to include meetings and visits to company offices, do not interfere with the performance of this contract.

7.3.2 Commitment to Quality. The contractor must be able to demonstrate a commitment to quality and establish internal practices and procedures to ensure program quality through ongoing evaluation, self-correction and innovation.

7.3.3 Standard Operating Procedures. To maintain a consistent quality of service delivery throughout the programs, the contractor shall have written standard operating procedures (SOP’s) for each service position. As a minimum, SOP’s shall provide an outline of the content to be covered, results to be achieved, and duties to be performed.

7.3.4 Management of Position Vacancies. The contractor shall ensure there is no significant disruption of service delivery as a result of position vacancies as a result of Contractor personnel leaving the position, taking extended leave, or travel for training; or any combination thereof. The contractor shall take necessary action to recruit for and fill vacancies as quickly as possible.

Positions will not be left vacant in excess of 14 consecutive calendar days. To demonstrate contractor ability to minimize employee turnover offerors will be requested to explain how their benefits package is competitive.

8.0 Quality Control

8.1 Quality Control and Assurance. The contractor shall implement a quality control program to verify conformance to the contract requirements. The work shall be accomplished with adequate internal control and review procedures, which will eliminate conflicts, errors and omissions, and ensure technical accuracy of output.

8.2 Government Inspection. The Government reserves the right to perform inspections as deemed necessary to ensure that contractor performance conforms to contractual requirements and specifications.

9.0 Performance Requirements Summary

The Quality Assurance Surveillance Plan (QASP) provides a quality assurance surveillance strategy for monitoring the professional services for the Marine Corps WWR FITT. The QASP establishes the performance standards, method of surveillance, and incentives for each major area of the PWS. It provides the Quality Assurance Evaluator (QAE) and the Contracting Officer Representative (COR) a systematic approach for conducting contract surveillance to insure the standards of the contract are met. The Contractor shall satisfy all performance standards within the acceptable quality levels in the QASP and is incorporated as part of the contract (see Attachment A, QASP).

The performance standards for this PWS are stated in the Performance Requirements Summary (PRS) below.

Quality of Work Performed: Use of resources to provide acceptable or better results through the following:

- Technical accuracy, thoroughness of analysis / findings; and

- Appropriateness of resources (people, computers, money, and time) applied to achieve results.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract; and

<10% rejection rate of draft and first time submissions.

- Reconciled monthly by COR / CPM and tracked as a 3-mo. moving average.

Consequence of Non-compliance

- Options not exercised

- Negative CPARs entry

- Contractor Consideration

Responsiveness: Effective use of prime and subcontractor resources to meet ongoing (conventional) and discrete work requirements emerging at the Division levels, including:

- Providing effective responses to requirements / reallocations of labor within the WBS;

- Effective balancing of resources to accomplish work requirements without sacrificing priorities, or creating unstable performance; and

- Using suitable benchmarking to establish staff allocations and work packages within the WBS.

Response provided to COR within 48-hrs., strategy provided to COR <72-hrs. from notification, including:

- WBS review;

- Approach agreement;

- Deliverables; and

- Availability of staff.

- Periodic assessment by the COR as to the thoroughness of the response;

- Reconciled monthly by COR / CPM and tracked as a 3-mo. moving average.

Consequence of Non-compliance

- Options not exercised

- Negative CPARs entry

- Contractor Consideration

Planning: Includes the effective use of the WBS as a principal management tool, assignment of staff to work priorities and tasks therein delineated, and effectively managed across both contract and Division levels, including:

- Coordination with COR and Division Leads;

- Thoroughness of resource assessments;

- Effectiveness of labor usage; and

- Effectiveness of benchmarking.

WBS stability and forecasted use of labor resources to meet quality standards without increasing current performance scope (e.g., change orders <1%); and

<5% vacancy based upon scheduled departures (e.g., 30-days notice) for backfill of staff

Number of change orders submitted to COR and PCO;

Reconciled monthly by COR / CPM and tracked as a 3-mo. moving average.

Consequence of Non-compliance

- Options not exercised

- Negative CPARs entry

- Contractor Consideration

Staffing: Includes selection of qualified staff to meet requirements:

- Adequacy of skills, experience of staff to meet program requirements across functional areas;

- Use of team members, SubK staff to ensure most qualified capabilities are applied; and

- Responsiveness and use of staff within the WBS framework for workload management.

Staff stability maintained at 90% of target WBS allocation;

New hires within 30-days of notification of vacancy; Subcontractor staffing pulls <10-days from notification of vacancy; and <14-days backfill for unscheduled staff departures.

Assessment by the COR;

Reconciled monthly by COR / CPM and tracked as a 3-mo. moving average.

Consequence of Non-compliance – Extended periods of vacancy for staff, or consequential impacts to performance may warrant options not exercised / financial consideration / Negative CPARS entry / Termination

Management and Administration:

Includes the following measures of performance and compliance:

Deliverables shall be complete, accurate, and prepared to a professional standard;

Quality of the Contractor’s overall technical management strategy;

Ability to identify and preclude problems, or resolve issues; and Effectiveness of their use corporate quality practices, resolution of invoice anomalies, WBS compliance, and effectiveness of their overall subcontract management.

Aggregation of subordinated areas assessed using progressively more objective criteria – ratings considered:

Excellent – Exceeded performance expectations and abated, or immediately mitigated known problems;

Acceptable – Met performance expectations and generally responded to problems in a satisfactory manner; and Unacceptable – Areas of inconsistent performance, prolific problems remain unresolved, and two or more performance areas are noted as substandard.

Assessment by the COR. Performance evaluation at TBD milestones;

Reconciled monthly by COR / CPM and tracked as a 3-mo. moving average.

Consequence of Non-compliance – Irresponsible management with consequential impacts to performance may warrant options not exercised / financial consideration / Negative CPARS entry / Termination

10.0 Hours of Performance

10.1 Hours of Operation. Normal workdays are Monday through Friday. The Government has ten (10) paid holidays per year.

New Year’s Day Labor Day Martin Luther King, Jr. Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

10.2 The contractor will be required to conduct business normally between the hours of 0730-1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Some required tasks, i.e., evaluations (intake and assessment), etc., may cause the duty day to extend past 1700 hrs. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this statement of work when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. The Contractor shall handle holidays based on their internal company policy, keeping as much as possible in line with Government holidays, as the Government may not pay Contractors for official holidays. The Contractor must be aware that Government employees may not be available on Government holidays. If the Government is unexpectedly closed for inclement weather or for reasons of national or local emergency, the contractors are not required to report for duty. There are exceptions to this policy including contractors that have been determined essential workers by the Government and therefore must report to work or work from home within guidelines and procedures provided by the Government. In addition, contractor personnel may be required to adjust their work schedules to accommodate work requirements. Adjustments to contractor work schedules will not be considered overtime. Overtime may not be worked without prior approval of the Government POC.

10.3 Recall of Contractor Personnel. Contractor personnel are subject to being called in during non-duty hours to provide assistance in the event of an emergency or crisis. The contractor shall provide a personnel recall roster to the COR and update it as required. It should include the names and home telephone numbers of all personnel and procedures for ensuring that the staff can be contacted.

10.4 Base/Station Emergencies. Contractor personnel are classified as non-essential during weather emergencies, increases in force protection levels, other emergencies, or events – such as visits by dignitaries – that result in curtailed operations. Contractor personnel shall not report for work if their installation has curtailed operations. Contractor personnel shall follow instructions that will be issued via phone chain or provided the preceding workday.

11.0 Requirements Applicable to Contractor Personnel

Contractor personnel are subject to complying with a number or other regulations governing conduct and performance within the workplace.

11.1 Standards of Conduct.

The contractor shall ensure all contractor personnel are held to the same standards for ethical conduct that applies to government personnel as set forth in the Joint Ethics Regulation (JER), DOD Directive 5500.7-R of 30 August 1993. Situations that must be avoided include:

11.1.1 Misuse of Position. Contractor personnel may not use their position for private gain to include endorsing products or services, coercing benefits, helping friends or giving any appearance of government sanction for private benefit. Examples of prohibited use of position are: soliciting or accepting gifts from clients or from individuals seeking access to clients; referring clients to businesses or private practitioners in which the contractor or any member of the contractor’s staff has an interest, financial or otherwise: showing favoritism to friends or relatives when making referrals to outside service providers or giving any form of preferential treatment when it might give the appearance of using one’s position for private benefit.

11.1.2 Misuses of Government Property or Resources. Contractor personnel shall not misuse government property or resources. Examples of prohibited activities involving government resources include but are not limited to: mailing personal letters as official mail, making personal telephone calls at government expense, and using government material and equipment for personal gain. Contractor personnel may use government information systems for accessing the Internet, browsing the World-Wide Web and communicating via electronic mail for any purpose not prohibited by law, regulation, instruction or command policy as long as their use does not interfere with work performance and is for official government business. Prohibited uses of government information systems include but are not limited to: accessing, storing, distributing or viewing material that is pornographic, racist, or subversive in nature; obtaining, installing, copying, pasting, transferring or using software or other materials obtained in violation of the appropriate vendor’s patent, copyright, trade secret or license agreement: knowingly writing, coding, compiling, storing, transmitting or transferring malicious software code to include viruses, logic bombs, worms and macro viruses; promoting partisan political activity; disseminating religious material; using the system for personal financial gain such as advertising or solicitation of services or sake of personal property; fund raising activities, either for profit or non-profit; gambling, wagering or placing of any bets; writing, forwarding or participating in chain letters; and posting personal home pages.

11.1.3 Rights in Data. All work products developed under this contract remain the property of the US Marine Corps and are for the exclusive use of the government.

11.1.4 Prohibited Outside Activities. The contractor shall ensure contractor personnel do not engage in outside activities or employment that interferes with work performance, involves conflict of interest with the WWR, violates regulations or creates an appearance of impropriety.

11.2. Confidentiality. All contractor personnel shall safeguard personal client information in accordance with the Privacy Act of 1974. Records that contain personal information must include a Privacy Act statement signed by the client. Disclosure of personal information not specifically authorized by the client via a signed release of information shall be made only after approval of the Base Adjutant or Staff Judge Advocate. Improper disclosure of sensitive or private information in violation of the DON Privacy Act Program (SECNSVINST 5211.5D) or the Nuclear Weapons Personnel Reliability Program (OPNAVINST 5510.162) may subject the contractor or its personnel to criminal liability.

11.2.1 Requirements for Mandatory Reporting. The Privacy Act does not prohibit disclosure of life threatening or high risk situations. All contractor personnel are required to report knowledge of such situations, including but not limited to child abuse, spouse abuse in which there is physical injury or threats of bodily harm, impairment due to drugs or alcohol by active duty personnel, suicide or homicide threats and ideation and sexual assault.

11.2.2 Information Security. Although not authorized access to classified information, contractor personnel may occasionally need to have knowledge of information that is confidential or sensitive in nature, to include information about unit movements. The contractor shall ensure all personnel are aware of their responsibility to safe guard privileged information, especially that pertaining to military operations.

11.2.3 Response to Media Inquiries. Responses to media inquiries pertaining to the installation are the responsibility of the appropriate Public Affairs Office. If approached by a representative of the media, contractor personnel shall direct them to the Public Affairs Officer without providing any additional information. Contractor personnel may be requested to give media interviews related to the delivery of services, provided that such interviews have been arranged or approved by the Public Affairs Officer.

11.3 Travel by Contracted Personnel. Travel required of contractor personnel in the performance of their duties or to attend approved training, to include local vicinity travel, shall be reimbursed by the government as Other Direct Costs (ODCs) in accordance with the Federal Travel Regulations (FTR) and or Joint Federal Travel Regulations (JFTR). Travel request submissions should be forwarded to the COR for authorization. The contractor shall ensure travel costs incurred by contractor personnel are within funding limitations established by the government and are approved in advance of execution. Daily travel to and from work, and any local travel aboard the installation in the performance of daily duties is not reimbursable by the Government.

12.0 Government Furnished Facilities, Property and Information

12.1 The contractor shall comply with the Government Property requirements as outlined in FAR Part 45-5. In addition, the Government shall provide property in accordance with the same paragraph. All property acquired under this contract is Government property. The contractor shall maintain physical security of all Government owned material or equipment in the contractor’s custody or in the contractor’s use whether at primary work site or when used in another location.

12.2 Facilities. On-site work at the Wounded Warrior Regiment, Quantico, VA, shall be performed as required and when determined to be in the best interests of the Government. The Government will identify if Government Furnished Facilities are available. It is anticipated that Government furnished facilities will be available for the majority of the efforts.

12.3 Property and Information. If Government-Furnished Property (GFP) and/or Information (GFI) are required for completion of specific tasks, then it will be so stated. In general, the contractor will be provided access to Marine Corps owned hardware and software that is required to upgrade databases and extract files as necessary to conform to the specifications of this contract. Upon completion or termination of this contract, any Government furnished property and equipment provided to the Contractor shall be returned to the Government. The Government will not be responsible for contractor-owned property.

12.4 The Contractor personnel will be required to access information systems such as the NMCI and data accessed through portals via user accounts and Common Access Cards (CAC) that will be provided by the government. Contractor personnel must meet specific requirements in order to be granted these privileges and maintain these credentials. Compliance with all USMC communications regulations pertaining to network activities is mandatory. Failure to comply with security requirements will result in revocation of access privileges and personnel removal from work under this contract/task order. The contractor shall comply with the following: On August 27, 2004, President Bush signed Homeland Security Presidential Directive 12 (HSPD-12), "Policy for a Common Identification Standard for Federal Employees and Contractors". Based upon this directive, the National Institute for Standards and Technology (NIST) developed Federal Information Processing Standards Publication (FIPS) 201 including a description of the minimum requirements for a Federal Personal Identification Verification (PIV) system. HSPD-12 directs the implementation of a new standardized badging process, which is designed to enhance security, reduce identity fraud, and protect the personal privacy of those issued CAC identification. FIPS PUB 201 is available at: http://csrc.nist.gov/publications/fips/fips201-1/FIPS-201-1-chng1.pdf The Office of Management and Budget (OMB) associated guidance, M-05-24 can be found at: http://www.whitehouse.gov/sites/default/files/omb/memoranda/fy2005/m05-24.pdf

12.5 Contractor personnel providing support under this task order will require background checks in order to obtain user account at the IT level 3 (unclassified network access). The minimum investigation requirement is a National Agency Check with written inquiries (NACI), investigation in process. Contractor personnel must meet HSPD-12 Standards and have the ability to obtain and maintain a favorable NACI is when requesting access to either or both unclassified IT systems and or access to Federal facilities/buildings. The Contractor is advised this process could take 6-12 weeks to complete or longer. An in-person visit with the HQMC Security Officer will be required for contractor personnel to in-process. These visits occur on Tuesday of each week. To accomplish in-processing.

12.5.1 Contractors with clearances must provide the following:

- JPAS Visit request, -NAVMC 512

-SF312 (Classified Information Nondisclosure Agreement)

- DD 2875 (System Authorization Access Request)

12.5.2 Contractors with no previous clearance must bring:

- All documents required of those with clearances

- SF 85P (Questionnaire for Public Trust Positions) -Resume

- Two good completed and original FD-258 Fingerprint cards

13.0 Contractor-Furnished Items

13.1 Decals, Passes, and Badges. Contractor personnel will be required to obtain decals or passes, Identification Cards and/or badges as required by each installation’s local procedures. Such items are furnished by the Government and shall be returned, retrieved or removed upon the end of an employees work under this contract.

13.1.1 The Contractor shall provide each employee with an identification badge that identifies by photograph the individual as an employee of the Contractor. These badges will be worn while in Federal buildings, when contract personnel are performing work under this contract, or attending off-site meetings and other events in the performance of their duties under this contract. The badges shall be presented for examination upon request from the Contracting officer, COR, Military Police, or any other Government with a need to see the badge.

13.1.2 Identification Badges. Contract personnel must be recognizable as such while on a military installation. In addition to the identification badge worn by contract personnel, the Government may issue identification cards. This ID shall be available to display by contracted personnel at all times.

13.1.3 Common Access Cards. IAW with guidance, the authorizing official (Contracting Officer Representative (COR)), Contracting Officer Technical Representative (COTR), the designated Contracting Officer assigned to the installation contracting office, the installation's designated representative, or other approving Officials will approve issuance of the CAC though the automated CVS system.

13.1.4 Vehicle Identification. Contractor shall obtain the appropriate vehicle badges/passes for employees having access to Government installations in performance of the contract. The Contractor in accordance with local installation procedures shall obtain Badges/passes. When an employee is no longer employed under this contract, all Government provided identification for this position shall be returned to the issuing base before the close of business the next working day.

13.1.5 Smoking Policy. Smoking is prohibited in government buildings. Contractor personnel may smoke in designated areas located outside facilities.

13.1.6 Appearance and Behavior of Contracted Personnel. The contractor shall ensure all personnel present a professional appearance and demeanor during the performance of their duties. Contractor personnel shall be neat and clean, their clothing, hair and make-up styles shall be appropriate for the duties they are performing, and they must conform to any dress codes…