Request_for_Proposals_Q_and_A_Final.pdf

Q&A - Request for Proposals - 11/29/2017

Information Technology and Information Management Services

Questions Area 1:

Is this a task-order driven contract? Will the Network Assessment and General Support plan be developed as a separate task order? Can you provide an estimate of the nature and extent of each service area (Appendix B) that would typically be tasked?

Answers:

Yes, this is a task-order contract under which we will be issuing Statements of Work (SOWs). Yes, the Network Assessment and General Support plan be developed as the first SOW at which time the nature and extent of each service area will be further defined.

Appendix C in the RFP gives further information as to roles and responsibilities. Set out below are percentage future work estimates assigned to Sections A to F of Appendix C to provide a description of the service areas in which the Offeror is required to have available expertise.

A. Management Services – 20%

Provide on-going management services for the life of the contract to include:

1. 10% - Project Management - time shall be spent on identifying client needs and ensuring customer satisfaction. Further the Offeror will manage trained technical solution resources, budget, schedule, milestone deliverables, tracking and reporting on resource usage and proper invoicing.

2. 5% - IT Management Decision Support - time shall be spent on network assessment, planning and architecture, and technical solution approaches to support current and future OIG IT and IM operations and sharing IT best practices.

3. 5% - Policy Development – time shall be spent on reviewing, creating, and updating IT and IM policy and procedures.

B. Information Management and Software Engineering – 25%

The Offeror will augment the OIG’s Senior Applications Developer by providing information management and software engineering services for the life of the contract to include:

1. Gather and analyze business process requirements.

2. Website development, graphic design and support (Joomla).

3. SQL Server 2016 database administration and maintenance.

4. SharePoint Online, Office 365 configuration and hosting.

5. Summary Report Form (SRF) development support and maintenance using

Classic ASP.

6. Audit Information Management System (AIMS) development support in

Microsoft environment, using ASP.NET Core MVC.

7. Web development using Visual Studio 2017.

8. Test, deploy, support and modify Commercial Off The Shelf software (COTS) including TeamMate audit software, Cloudberry.

C. Data and Security Integrity – 15%

The OIG will continue a review of its security policies and procedures and is requesting support in the implementation of next steps based on its Plan of Action and Milestones (PoAM). Familiarity and experience with government IT security best practices and NIST standards are preferred.

D. Server Virtualization/ Cloud Computing – 15%

The LSC-OIG require the services of an expert who has demonstrated experience designing, implementing and maintaining virtual architectures with the use of VMware or Hyper V for small to mid-size organizations. In addition, the LSC-OIG requires the services of an expert who has demonstrated experience designing, implementing and maintaining cloud services such as AWS, Azure, Office 365.

E. Disaster Recovery Planning and Implementation – 5%

The LSC-OIG is seeking the services of a disaster recovery expert who could review OIG systems, provide recommendations as well as plan and implement a solution that best fits our office size and needs.

F. IT Support Services – 20%

The Offeror will augment the OIG’s Senior IT Specialist by providing on-going support services to the OIG (approximately 30 users)1 for the life of the contract including:

1. Network and firewall security and administration.

2. Cloud, network, server, and desktop hardware - installations, maintenance, configuration management and recovery.

3. Operating system and application software installation, configuration, updates and patching (to include TeamMate audit software).

4. Configurations, migrations and updates of the Microsoft family of cloud-based software.

5. Support user remote access to network resources

6. System troubleshooting, performance tuning and monitoring services/prevention.

7. Network services outage risk management.

8. Virus, spam and malware protection.

9. Device management – notebooks and iPhones.

10. End user help desk and hosting a help desk management system.

11. Training and documentation: The selected Offeror may be requested to train staff and produce documentation, system administration and user manuals.

1 A specific breakdown of information technology roles and responsibilities is attached as Appendix C.

Questions Area 2:

Is this contract satisfying a new requirement? If not, can you identify the incumbent contractor(s) currently fulfilling the tasks? Is this a new contract or is it a re-compete? If a re-compete, who is the current incumbent? Has a contractor performed similar work to this for the government in the past? If available, please provide the incumbent contract number. If you are unable to provide a contract number, is it safe to assume this is a new requirement for the government?

Answers:

This is a re-compete. The LSC OIG has been contracting this requirement out for more than 12 years. The 3-year incumbent contractor is InfoReliance of Fairfax, Virginia. The Legal Services Corporation is a federally-funded D.C. nonprofit and not part of the United States government. As such, there is no contract number.

Question 3:

Will the awardee be expected to onboard any existing staff who are currently supporting the areas identified in Appendix B?

Answer:

No. There may be one exception related to a senior Joomla web developer who could be used as a subcontractor; to be determined by the OIG and the Contractor.

Questions Area 4:

Can you provide clarification on the annual/total (1200/3600) number of hours listed in Section 4? Specifically, how do these limits relate to each labor category (role) you have listed in Appendix C? With a 3,600-hour contract maximum will there be a 1,200 hour yearly maximum?

Answers:

The total 3,600 hours listed in Section 4 is a contract cap across all labor rates. Labor categories are generally: Program Manager, Systems Support (multiple levels), Software Engineer, Applications Support, Cyber Analyst, Technical writer. Hour assignments will be based on need – see the percentage future work estimates in answer #1. The annual purchase orders will have a 1,200 hour yearly maximum.

Question 5:

Will work by IT/IM contractor personnel be performed primarily onsite at LSC-OIG offices?

If so, to what extent is off-site support allowed? What percentage of time does the LSC OIG anticipate being on-site services vs remote services?

Answers:

The work of the contractors is primarily performed off-site. The split is generally 75% offsite and 25% on-site. Monthly onsite meetings are required.