Local Telecommunication Services PWS - 06 Oct 25.pdf

CUI

Performance Work Statement for

Local Telecommunication Services

Davis Monthan AFB, AZ

06 October 2025

Review/Coordination

Services Acquisition Lead

Quality Assurance Program Coordinator

Contracting Officer

TABLE OF CONTENTS

1. INTRODUCTION 3

1.1. Objective 3

1.2. Background 3

2. SCOPE 3

2.1. Outages 3-5

2.2. Services Summary 6

3. GOVERNMENT PROVIDED SPACE AND SERVICES 6

3.1. Securing and Safeguarding 6

3.2. Rack Space 6

3.3. Environmental Controls 6

4. GENERAL REQUIREMENTS 6

4.1. Personnel 6

4.2. Government Emergency Telecommunications Service (GETS) 6

4.3. Interconnection Agreements, and Cutover Plans 6-7

4.4. Safety, Health and Fire Protection Requirements 7

4.5. Billing and Service Reporting Requirements 8

4.6. Security Requirements 8-11

5. APPENDICES 12-19

APPENDIX 1 – Site Specific Requirements 12-14

APPENDIX 2 - Definitions & Acronyms 15-19

1.0. INTRODUCTION

1.1. Objective. This requirement will provide essential Session Initiation Protocol (SIP) trunking services and features supporting Davis-Monthan AFB, AZ. These services will support the installation 24 hours a day, seven days a week, 365 days a year (24/7/365).

1.2. Background. Historically, local telecommunication services were delivered using legacy Time Division Multiplexing-based technologies such as T1 and ISDN PRI. Due to modernization, the Government requires SIP trunking services delivered over IP-based infrastructure to support voice, video, and real-time communications. This Performance Work Statement (PWS) defines the performance-based requirements consistent with Air Force Instruction (AFI) 63-138, Performance Based Services Acquisition.

2.0.1Scope. The contractor will provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in PWS Appendix 1, Site Specific Requirements. Services will include any equipment, wiring, or infrastructure to ensure the contractor’s proposed solution is compatible with the Government’s current infrastructure with no additional Government expense. Access to the local exchange will also include operator assistance functions. The services will not include residential or business services for non-Government entities or government contractors. The contractor must follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department Of Defense (DoD), Air Force, and industry standards for this requirement.

The contractor will provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The contractor will connect to Government-provided power connection points and termination frames. The contractor must coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers will be provided by the Government no later than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1. Outages

2.1.1. Scheduled Outage. The contractor must notify the Government POC of any scheduled outage that will affect any telecommunication service. The contractor must inform the Government POC NLT 30 days prior to the scheduled outage. The contractor must provide a detailed explanation for the outage to include the amount of downtime and end users affected.

The contractor must notify the Government POC via email of the need for any scheduled service outages. Such outages must be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The contractor must follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC will assign the category of the outage and establish the repair priority. The contractor must notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The contractor must follow procedures identified below for outages.

In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The contractor will respond and restore service outages. From the time of receipt of the notification, the contractor must respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC must identify and prioritize the essential contractor services. The contractor will prioritize and perform restorations in accordance with the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the contractor’s control) in accordance with the TSP and RPL during a crisis situation, the contractor must notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. Catastrophic outages demand immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the contractor responds to the Government’s notification in accordance with the local TSP and RPL requirements. The contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The contractor must respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The contractor must provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters.

The contractor must respond to the outage NLT one hour of receipt of notification by the Government POC. The contractor must restore service NLT eight hours from the time the contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed;

condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The contractor must respond to the outage NLT one hour of receipt of notification by the Government POC. The contractor must restore service NLT 24 hours from the time the contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The contractor must respond to the outage NLT one hour of receipt of notification by the Government POC. The contractor must restore service NLT two calendar days from the time the contractor responds to the Government’s notification.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Objective PWS Paragraph Performance Threshold

1. Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

2.0 Continuous operation local phone service 24/7/365 with 99.9% availability

2. Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed notification provided 100% of time

3. Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4. Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5. Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

6. Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the time

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade, which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. 0. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding. The contractor must secure Government facilities, equipment, and materials before leaving a facility. Contractor personnel must be escorted at all times within the server room space unless otherwise cleared ahead of time by 355th Communication Squadron/355th Security Forces Squadron.

3.2. Rack Space. The 355the Communications Squadron will provide rack space to the contractor inside 5150 Ironwood Street, Tucson, AZ 85707.

3.3. Environmental Controls. The Government will provide sufficient environmental controls to maintain humidity and temperature within the contractor’s equipment operating specifications.

In addition, the Government will provide primary and emergency conditioned power sources to operate the contractor’s equipment within manufacturer’s specifications.

4. GENERAL REQUIREMENTS

4.1. Personnel. The contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel must possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications must include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.1.1. Mission Essential Determination. In accordance with the Defense Federal Acquisition Regulation Supplement (DFARS), Subpart 237.76, Continuation of Essential Contractor Services, it has been determined that Local Telecommunication Services are mission essential and services are required during crisis situations.

4.2. Government Emergency Telecommunications Service (GETS). N/A

4.3. Interconnection Agreements and Cutover Plans. In the event the award is made to a non-incumbent contractor, the incoming contractor must submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote, and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The contractor must develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan must be submitted NLT ten (10) working days after contract award. This plan must include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The contractor must coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The contractor must ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the contractor must inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It’s the contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

4.3.1. Cutover Plan Content. The Cutover Plan must contain, at a minimum, the following site specific information:

a) Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b) A detailed Implementation Plan in working days to complete requirements listed in PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate how the contractor’s plan is suggested.

c) Conditions/Support required prior to the start of cutover;

d) A listing of Offeror responsibilities;

e) A listing of proposed Government responsibilities;

f) Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

g) Key POC List for contractor, Customer Site and the Contracting Officer must be included in the Final Cutover Plan.

4.4. Safety, Health and Fire Protection Requirements

The contractor must follow local procedures established by the local safety and health offices.

Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The contractor must record and report to the Government Communication Services Officer (CSO) all available facts relating to each instance of accidental damage to Government property or injury to either contractor or Government personnel.

The building is secure via lock and key to include access only permitted server rooms.

The contractor must abide by all OSHA work safety guidelines for any construction or hazardous work to be completed.

4.5 Billing and Service Reporting Requirements. The contractor will bill the customer at the agreed upon rate for the contract

4.5.1 Monthly Billing. The contractor must provide, upon request by authorized Government personnel, an electronic copy of the current and/or past months billing records for the period of performance of the contract. Billing format will show customer number/contract number, dates of service period, services provided, quantities, pricing for each tariffed service, taxes, fees, surcharge and any other applicable charges.

4.5.2 Customer Service Records (CSR). The contractor must provide, upon request by authorized Government COR, an electronic copy of the detailed CSR for the period of performance of the contract. CSR refers to the records a telecommunications carrier provides the DoD installation with pertinent information regarding a customer’s detailed account of telecommunication services. CSR shall provide the Universal Service Ordering Code (USOC) or a commercial contractor’s code in reference to specific services or equipment. The contractor CSR must include, but not limited to;

• Direct-In-Dial (DID) phone numbers that includes range for all associated NXXs

CSR must be in a format compatible with basic text, MSWord, Excel, etc.

4.6. Security Requirements

4.6.1. Pass and Identification Item. The contractor will ensure the pass and identification items required for contract performance are obtained for Contractor employee(s) and non- Government Owned Vehicles. For entry to the base, the contractor will submit an Entry Authorization Request letter for each individual requiring access to the project, at least 10 calendar days prior to beginning work. A copy of the format of this letter may be obtained from the Contracting Officer. Valid identification with a photograph together with the base pass will be required for all individuals when entering the base.

4.6.2. Wireless Devices Prohibition. Wireless technologies/devices used for storing, processing, and/or transmitting information are strictly prohibited in building 5010 server room and must be stored in a lock box outside of the room. Devices include cell phones (personal and work phones), cameras, cordless telephones, wireless microphones, wireless keyboards, or wireless mice, wireless or infrared Local Area Networks (LANs), and personal electronic devices (PEDs). PEDs include iPod’s, MP3 players, fitness bracelets/watches, GPS wristwatches, computers and laptops, CDs and DVDs, flash/thumb drives, electronic picture frames, and all other personal electronic devices not specifically addressed above that are used for storing, processing, and/or transmitting information.

4.6.3. Retrieval of Identification Media. The contractor will retrieve all identification media, including vehicle passes, upon termination of employment or just prior to contract expiration from Contractor employee(s) who depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.), or completion of the project, whichever occurs first, and turn them in to the issuing office.

4.6.4. Traffic Laws. Contractor employee(s) will comply with all DMAFB traffic regulations.

Contractor personnel are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges and debarment from the base. The use of cell phones is prohibited while driving on DMAFB, unless equipped with a hands-free mode. Seat belt use is mandatory for all vehicle occupants.

4.6.5. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges and debarment from the base.

4.6.6. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on DMAFB.

4.6.7. Reporting Requirements. Contractor personnel will immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of Department of Defense personnel, Contractor employee(s), resources, and classified or unclassified defense information.

4.6.8. Physical Security. The contractor will safeguard all Government property, including controlled forms provided for contractor use. At the close of each work period, Government equipment, facilities, and other valuable materials will be secured.

4.6.9. Contractor Travel on DMAFB. Contractor personnel will not loiter in any working area before or after performing services. All Contractor employee(s) will limit their travel on DMAFB only to the specific areas required for performance of services or in travel directly to and from these locations. Upon completion of contract services, Contractor employee(s) will promptly depart DMAFB.

4.6.10. Controlled Unclassified Information (CUI). CUI is unclassified information requiring safeguarding and dissemination controls, consistent with applicable law, regulation, or government-wide policy. Compliance with Governmental guidance on handling sensitive but unclassified (SBU) information is mandatory in accordance with DoDI 5200.48_DAFI16-1403, Controlled Unclassified Information (CUI). The contractor must protect CUI, regardless of its form, always in a manner that minimizes the risk of unauthorized disclosure while allowing for access only by authorized holders. Contractor personnel working with CUI must be careful not to expose CUI to unauthorized users or others who do not have a lawful government purpose to see

it. When not under continuous monitoring or physical control, the contractor will store hardcopy CUI documents in a locked desk, file cabinet, or similar means, where only authorized personnel have access. The following are examples of CUI:

• Personally Identifiable Information (PII)

• Sensitive Personally Identifiable Information (SPII)

• Proprietary Business Information (PBI)

• Unclassified Controlled Technical Information (UCTI)

• Operational Information

• Protected Health Information (PHI)

• Sensitive but Unclassified (SBU) Information

• Financial Information

4.6.11. Protection of Personally Identifiable Information. Personally Identifiable Information (PII) refers to information that can be used to distinguish or trace an individual’s identity either alone or when combined with other information that is linked or linkable to a specific individual.

PII may range from common data elements such as names, addresses, dates of birth, and places of employment, to identity documents, Social Security numbers (SSN) or other government-issued identity, precise location information, medical history, and biometrics. The contractor will protect all PII encountered in the performance of services in accordance with DoDI 5400.11, DoD Privacy and Civil Liberties Programs. If a PII breach results from the contractor's violation of the policies, the contractor will bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who's PII has been compromised.

4.6.12. Operations Security (OPSEC). The contractor will adhere to the following minimum OPSEC requirements.

• Contractor personnel will not discuss Government operations in public or over unprotected or unencrypted communications. Official business and controlled unclassified information may only be transmitted as directed in the PWS.

• The contractor will not post to company websites, publications, newsletters, or other media any images, data or information that reveal sensitive government operations, personnel, equipment, and/or classified or controlled unclassified information. When in doubt, company press releases related to this contract must be coordinated through the Contracting Officer, as applicable.

• Observation of events, operations, physical changes, etc. may reveal National Security information, therefore specific restrictions are required to preclude unintentional release of information to unauthorized parties. (Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793.) Therefore, contractor personnel will not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data, or information, or observed events that reveal sensitive Government operations, personnel, equipment, including, but not limited to the following.

• Government issued badges, identification must be removed and/or concealed from plain sight when off base and must not be left in vehicles or unprotected. Badges and passes may not be duplicated, copied, or loaned to others. Lost or stolen identification badges, vehicle passes etc. will be immediately reported to the COR, Contracting Officer, and/or installation Security Office.

• The contractor will practice OPSEC and implement countermeasures to protect critical information (CI) and other sensitive unclassified information, if applicable. Protection of CI includes the adherence to and execution of countermeasures which the contractor initiates or as provided by the Contracting Officer for CI on or related to this contract requirement.

4.6.13. Contractor Employee Conduct. The Government reserves the right to require removal from the installation any Contractor employee(s) who endangers persons or property, whose actions are inconsistent with professional conduct, whose continued employment is inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances. Removal of employee(s) for any reason does not relieve the Contractor of the requirement to perform contract services.

5.0. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The contractor must provide the following Government line of local commercial communications services for Davis Monthan AFB, AZ at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone system is defined as Cisco 9200 CX switch and 2 Cisco 8300 routers located in Building 5010; 5150 E. Ironwood St., Davis-Monthan AFB AZ 85707.

The Government Communication Services Officer (CSO) and Technical Representative will be identified at the post award conference and updates provided to the contractor as required by the Contracting Officer.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(520) 228-0000 to 9999 10,000

(520) 202-8000 to 8999 1000

TOTAL 11,000

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines. N/A

5.3.2. Hot Lines. N/A

5.4. Local Exchange and Access Trunks.

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Local Exchange Access Digital Trunks. N/A

5.5. Foreign Exchange (FX) Lines/Trunks. N/A

5.5.1. Analog FX Line/Trunks. N/A

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels. N/A

5.7. Data Point-to-Point Circuits. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings.

Description Qty Public Listing, Government Section 11

5.10. Telephone Directories.

Description Qty Local Telephone Directories 400

5.11. Diversity/Diverse Routing.

5.12. E911 Compatibility. The contractor must provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

5.13. E911 Services. The contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization. All the 911 calls that originate from the commercial subscriber lines shall be routed to the Davis-Monthan AFB Fire Department. All 911 calls that generate on-base to the base switch (internally) shall also be routed to the Davis-Monthan AFB Fire Department

5.14. Special Services

5.15. Service Routing. The contractor must submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined to be technically unacceptable.

VENDOR/LEC/ILEC

NETWORK

LEC Provided

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Note: The contractor controlled Customer Premise Equipment (CPE) must be contractor provided. The EBC, if available, will be Government provided.

Diagram 2

UTILIZING SIP TRUNKING

Multifunction Edge Router

Edge Boundary Controller (if available)

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A. Definitions

TERM DEFINITION

Appendix 1 Defines the Davis Monthan AFB, AZ requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines (CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.

Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

A report detailing the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

TERM DEFINITION

Dropped Call Rate

(DCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network.

The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA

(710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government.

Web link:

http://gets.ncs.gov/

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate

A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services

BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point

CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate

DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse

DSN Defense Switching Network DSX Digital Signal Cross-Connect

DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange

GETS Government Emergency Telecommunications Service GS Ground Start HD Half Duplex

IAW In Accordance With IC Incoming

ILEC Incumbent Local Exchange Carrier

ACRONYM EXTENDED

ISDN Integrated Services Digital Network

IT Information Technology LATA Local Access Transport Area

LS Loop Start LTS Local Telecommunications Services MF Multi-Frequency

MDF Main Distribution Frame MR Measured Rate NCS National Communications System

NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing

POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Based Work Statement PSTN Public Switched Telephone Network RPL Restoration Priority List SIP Session Initiation Protocol SS Services Summary TS Telecommunication Services

TSP Telecommunications Services Priority WS Wink Start

APPENDIX 2 - DEFINITIONS & ACRONYMS