LINEN PWS FY 21.pdf

PERFORMANCE WORK STATEMENT

LINEN EXCHANGE SERVICE FOR

AIR DOMINANCE CENTER/C.R.T.C.

May 3, 2021

SECTION 1.0 Performance Work Statement

1.1 SCOPE OF WORK: The vendor shall furnish cleaned linen from an offsite physical laundry plant for the Combat Readiness Training Center (CRTC), Travis Field

Savannah Georgia. Items will consist of twin/full flat sheets, comforters, pillows, twin/full fitted, twin/full mattress pads, pillow cases, twin/full blankets, hand/bath towels, wash cloths, and bath mats. The performance standards and requirements for these services include the responsibilities listed in the Performance Requirement

Summary.

1.2 Background: Linen/laundry service consists of, but not limited to, picking up of soiled items, cleaning, ironing, process, bundling and delivery back to the GA Air

National Guard Combat Readiness Training Center (ANG CRTC) Garden Georgia.

Contractor will ensure the routine turn-around time of 72 hours.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and one 12-month option year.

1.3.1 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

New Year’s Day: January 1st

Martin Luther King, Jr.’s Birthday

President’s Day

Memorial Day

Independence Day: July 4th

Labor Day

Columbus Day

Veteran’s Day: November 11th

Thanksgiving Day

Christmas Day: December 25th

Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4 All workmanship shall be in accordance with practices/guidelines established by the

National Association of Institutional Linen Management (NAILM), International

Fabricare Institute (IFI), Textile Rental Services Association (TRSA) and accepted industry standards. It is intended that services shall include all processes necessary for the laundering and finishing of the articles even though every step involved is not specifically mentioned. All work shall be performed under sanitary conditions as specified by the Joint Commission of Accreditation of Healthcare Organizations

(JCAHO). The Laundry Plant layout/design should incorporate a “design for asepsis” whereby clean linen neither comes into contact with soiled linens nor shares the same physical space, thus avoiding cross-contamination and/or reintroduction of bacteria once processed. Plants in which the work is done shall be open to inspection of sanitary conditions by Government representatives. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards.

1.5 Any change of function by the Government, which may affect this contract as contemplated by this paragraph, and which requires permanent adjustments in frequency or type of performance, will be coordinated with the Contractor by the

Lead Contacting Officer Representative (COR) and Contracting Officer (KO) prior to initiation of such a change to assure adequate contractual coverage.

1.6 Notwithstanding the provisions of the contract covering inspection, acceptance, and deduction from payment, any items found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the Government. Such items shall be identified, for Contractor recognition, by the COR when they are returned on the next scheduled pickup after an unsatisfactory condition is discovered.

1.7 Contractor Experience. The Contractor shall have experience in providing Medical

Center laundry/linen services. The firm must have gained this experience as a result of being primarily engaged in the business of providing laundry/linen services in

Medical Center environments (e.g. inpatient and outpatient medical treatment facilities) for a minimum of three (3) consecutive years prior to submitting proposal.

1.8 Supervision by Contractor: The Contractor shall assign an on-site manager at their laundry processing plant who shall be physically present during prescribed work hours of 7:30 am to 4:00 pm. The on-site manager is solely responsible to supervise the provision of these laundry/linen services and serves as the primary point of contact with the Government. The Contractor shall designate a qualified alternate to substitute for the on-site manager in his/her absence or during periods of work performed after normal work hours (7:30 am to 4:00 pm normal work hours and 4:00 pm to 7:30 am off duty hours).

1.9 An invoice must be accompanied with all items delivered and stating all extended prices however, all invoices must be submitted in Wide Area Workflow for payment.

A signed copy of all deliveries is mandatory and will be left on site.

1.10 The Contractor shall disinfect vehicles and carts after removing soiled linen from them and before placing clean linen in them, with a Tuberculoicidal Germicide, which has been approved by the COR. Carts containing clean linen being returned shall not be transported in vehicles containing soil linen and shall be covered with clean covers to protect them against contamination while in transit between the laundry plant and the Air Dominance Center. If reusable, laundry bags or liners, used to transport soiled laundry, must be laundered after use.

1.11Clean linen will be processed and packaged and all items are REQUIRED to be conditioned, ironed, folded and wrapped in plastic and placed in bundles of 10 each for all items with the exception of pillowcases and washcloths in bundles of 25 each.

1.9.1. Full Sheets

1.9.2. Full Fitted Sheets

1.9.3. Twin Sheets

1.9.4. Twin Fitted Sheets

1.9.5. Full Blankets

1.9.6. Twin Blankets

1.9.7. Pillow Cases

1.9.8. Mattress Pads

1.9.9. Bath Towels

1.9.10 Hand Towels

1.9.11 Wash Cloths

1.9.12 Pillows

1.9.13 Comforters

Linen

Requirement

Estimated Annual

Quantity

Quoted Price

Fitted/Flat Sheets 16000

Pillowcases 8000

Blankets 4000

Comforters 4000

Mattress Pads 6000

Bath Towels 8000

Hand Towels 6000

Wash Cloths 8000

Bath Mats 4000

Pillows 2000

Fee per

Exchange

1.12 The Contractor is responsible for the effective implementation of their Quality

Control program, and shall be responsive to the requirements of the Government’s

Quality Assurance Plan conducted by the COR.

1.13 The contractor shall be responsible for pick up soiled items between the hours of

7:30 am and 4:00 pm when scheduled, and drop off of cleaned items during 7:30 am and 4:00 pm. or as needed. Scheduled services are to be accomplished subject to emergency situations, which may require alteration of schedules. Emergency situations will be defined by the COR. In the event of facility emergencies, disaster, or exercises, the Contractor shall perform all laundry/linen services required by the

COR.

1.14 The Contractor shall provide sufficient and adequately trained personnel, who are paid at the prevailing rate, as necessary to perform the services required by this contract and shall meet all variations, shift schedules, and changes as may be required to assure prompt response to the requirements of contract.

1.15 Contractor personnel shall adhere to established training criteria (such as OSHA and

JC), and shall be able to demonstrate a documented employee initial and refresher training program that includes standard precautions, basic bacteriological concepts, infection control, safety, fire protection, personal protective equipment (PPE), and laundry operating procedures and policies.

1.16 Certified by Association for Linen Management (ALM) formally the National

Association of Institutional Linen Management (NAILM) or graduate of an independently controlled management-training program emphasizing institutional laundry. The formal course must have been previously established.

1.17 This specification is intended to produce minimal acceptable level of performance.

The Government does recognize the possibility of the Contractor achieving the same or improved results due to innovative approaches, advances in the state-of-the-art materials, equipment and supplies. Accordingly, provision is hereby made for alterations when a Contractor demonstrates the ability to maintain the standards established herein through use of improved techniques, materials, scheduling, etc.

All changes are contingent upon the recommendations of the COR and the approval of the KO or other management official as may be deemed appropriate.

1.18 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States

Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US

Government policy as described at FAR 22.17.

1.19 The KO and COR must be provided with the name, address and telephone number where the management is to be reached during normal business hours and off duty hours within 15 days after award.

1.20 The individuals name listed below are authorized to schedule pick-ups:

Ms. Melinda Shields

Mr. Mario McIvy

2.0 Delivery Requirements:

2.1 The Contractor shall provide the COR with a written report of all soiled linen processed and all clean linen delivered. The information must be recorded and delivered to the COR. The reports of soiled linen received and clean linen delivered must show date, the name of the item, number of pieces received and delivered per Schedule Line Item number, delivered per

Schedule Line Item number

2.2 Circumstances to be reported. The Contractor shall report any circumstances, which may affect the performance of the work and unhealthy or hazardous conditions or any delays or interference with work. Such reports shall be made immediately upon discovery by the Contractor to the

COR by phone and a follow-up fax/email

2.3 Contingency Plan. Contractor shall furnish with his quote a written

Contingency Plan indicating that services can be continued in the event of

Contractor’s equipment and /or production facility failure.

2.4 In the event of a labor dispute, the contractor’s responsibility to provide the service will not be terminated. The contractor shall provide the Contracting

Officer his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the contractor shall immediately notify the Contracting

Officer and initiate action under the contingency plan.

3.0 Contractor Manpower Reporting (CMR).

The Contractor shall report all Contractor labor hours (including sub-

Contractor labor hours) required for performance of services provided under this contract for the GAANG via a secure data collection site.

3.0.1 The Contractor shall completely fill in all required data fields using the CMR website, https://www.beta.sam.gov . Reporting inputs shall be for the labor executed during the period of performance during each Government FY, which runs from

October 1 through September 30. While inputs may be reported throughout the FY, all data related to a given FY shall be reported not later than the end of the month following the close of that FY (October 31). This requirement must report manpower to the Service Contract Reporting in beta.sam database.

4.0 OPSEC

1. Contractors Requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National

Agency Check with Inquiries (NACI/Tier 1) or higher investigation IAW DoDI

5200.46. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial/interim CAC may be issued based on a successfully scheduled NACI with the Office of Personnel Management and a favorable completion of an FBI fingerprint check

2. Antiterrorism Awareness Level I Training (AT Level I). This standard language is for contractor employees with an area of performance within a US Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to US Government installations, facilities and controlled access areas shall complete AT Level I training within

XX calendar days after contract start date or effective date of incorporation of this https://www.beta.sam.gov/ requirement into the contract, whichever is applicable. AT Level I may be accomplished by a Level I qualified instructor; completing the Force Protection computer-based training (CBT) course on the Advanced Distributed Learning

System (ADLS), or Joint Knowledge Online at http://jko.jten.mil. Tracking for each contractor or subcontractor employee is the responsibility of the COR or unit

AT Representative.

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the

Acceptable Quality Level (AQL).

Performance Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method /

By Whom

Articles requiring cleaning will be picked up by the contractor.

Within 48 hours of notification by the government representative, or upon a mutually agreed upon recurring schedule.

The contractor shall perform within the established timeframes 95% of the time each month.

5 % failure to perform timely pickup within the established guidelines each month.

Periodic inspection & spot checks / COR.

Delivered finished articles shall conform to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging.

99% of all delivered finished articles will conform to the following standards each month.

• All soil, spots, & stains shall be removed during processing.

• White fabrics shall be free of yellow & gray tints & other un-sightly appearances.

• Each item shall be free of objection-able odors.

• There shall be no trace of Contractor’s laundering supplies left in or on any of the items.

1% failure of articles to conform to the established standards each month.

Clean soiled laundry/linen

• All items shall be completely dry & soft.

• All items shall be inventoried and accounted for at pick up

& delivery.

• All items shall be bundled separately, by size.

• Items processed on flatwork ironers, such as sheets, pillowcases, etc., shall be finished so that all surfaces are smooth, free of wrinkles, and retain their original shapes and sizes.

No more than (3) valid customer complaints per month

Cleaned items will be returned within 72 hours of pickup.

The contractor shall perform within the established timeframes 95% of the time each month.

5 % failure to perform timely return of cleaned items within the established guidelines each month.