Leica Microscopes_SOW.pdf

STATEMENT OF WORK

1) BACKGROUND INFORMATION

The Laboratory of Viral Diseases (LVD) investigators use state-of-the-art microscopy in their research programs. The equipment needs to be updated periodically and its mechanical parts maintained. These instruments (Stellaris 8 and SP8 WLL2 TAN) need frequent recalibration.

The laser diodes at the heart of the system have defined lifespans and can fail at any time. These microscopes and lasers are constantly in use throughout the day and if they were put out of action due to lack of maintenance or mechanical failure the ability of the investigators in the LVD to conduct their research would be severely handicapped. It is for this reason that a Service Agreement is essential for these instruments.

2) PURPOSE AND OBJECTIVES OF THE ACQUISITION

The purpose of this acquisition is to provide a maintenance agreement for the above referenced equipment in order to maintain it in optimal operating condition.

3) CONTRACTOR REQUIREMENTS:

a) Full coverage for Original Equipment Manufacturer (OEM) replacement parts, labor, and travel. Coverage includes all fees associated with repairs (labor and replacement parts) for any service or repairs performed. Only OEM parts will be accepted for all repairs and services.

b) Priority scheduling and onsite response for all repairs during the period of performance.

Priority is defined as giving priority scheduling equal to a direct contract and guaranteeing the equivalent manufacturer’s priority onsite response. OEM Trained Certified Technicians required.

c) One (1) Preventive Maintenance Inspection to be performed during a twelve-month period to ensure the instruments are performing to factory specifications.

d) 48-hour priority response time after receipt of service call

e) Instrument control software and hardware proprietary updates (can occur during scheduled firmware updates upon request, and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit), including software revision.

Provide End User License Agreement (EULA) if applicable.

f) Unlimited service visits during normal business days and hours, excluding Federal holidays.

g) Unlimited telephone support for instruments and applications and Remote Technical Support during business hours.

h) Field service representative trained to provide service in biosafety level 2 (BSL-2).

4) CONTRACTOR SUPPLIED MATERIALS

The Contractor shall provide all necessary parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment.

5) GOVERNMENT FURNISHED MATERIALS

No Government furnished materials are provided under this contract.

6) REPORTING REQUIREMENTS AND DELIVERABLES

Technical support, remedial repair as needed, and one annual planed maintenance.

7) INSPECTION AND ACCEPTANCE

a) All work will be inspected and approve by the person designated by the lab chief of each lab at the completion of any repairs and at the completion of the annual maintenance.

b) All work will be completed in accordance with industry standards.