Lifeguard_SOW_v2.doc

Statement of Work

Base Outdoor Swimming Pool

30 September 2014

1.0 Scope of Work

Contractor shall provide management, lifeguards, and support personnel for access control and cleaning of Los Angeles AFB Outdoor Swimming Pool located at Fort MacArthur. All services provided shall adhere to Air Force Occupational Safety & Health (AFOSH) Standards 48-14 (swimming pools, spas, and hot tubs and bathing areas) and Air Force Instruction 34-110, Outdoor Recreation Programs.

1.1 Personnel and Responsibilities

1.1.1 Minimum Pool Personnel Requirements:

a. 1 ea Pool Manager

b. 1 ea Lead lifeguard

c. 3 ea Lifeguards

1.1.2 Lifeguards must be able to meet Air Force requirements regarding minimum lifeguard levels as stated in AFI 34-110 Para 3.4.3 and 3.4.4:

3.4.3 Minimum Lifeguard Levels for Pools and Actively Guarded Waterfront Areas. At least two lifeguards are required to be on duty and at their stations (chair stand or deck patrol) during open recreational swimming. Staff levels must accommodate lifeguard breaks or rotations. Lifeguards must be rotated off-station, or given a 10 minute break, every hour. Clearing the pool of swimmers to accommodate lifeguard breaks is authorized.

3.4.3.1 During adult lap swimming or adult instructional programs with less than 20 participants, at least one lifeguard is required to be on duty and at his or her station. If the instructor is also certified as a lifeguard, he or she satisfies the lifeguard requirement only by remaining out of the pool and located where supervision of the entire group is possible.

3.4.4 Staff the pool or actively guarded waterfront with more lifeguards in the following circumstances:

3.4.4.1The pool customer load exceeds the supervisory capacity of the minimum lifeguard requirement. The pool customer to lifeguard ratio must be maintained at, or below, 50 to 1.

1.1.3. Contractor shall provide a full time on-site manager who shall be responsible for overseeing the work performance. The name of this person, and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer Representative (COR). The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during normal duty hours to meet at Los Angeles AFB with government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within one (1) hour. Positions shall at no time be vacant. The qualified individual for this position shall have five (5) years (three (3) years for alternate(s)) of management in pool facilities, lifeguard qualifications training, pool maintenance, and water quality standards. The contract manager and alternate(s) must be able to read, write, speak, and understand English. The contractor shall submit resumes substantiating the qualification of persons selected for management and alternate positions. An onsite manager is required to be on duty if one pool is open, but shall supervise pool operations when open.

1.1.4 Contractor/Pool Manager shall provide personnel responsible for checking ID cards at the entrance of the pool and shall be required to be on duty during operation hours to ensure that only authorized users gain access to the facility. The ID checker shall be lifeguard certified as for emergency situations. The ID card checker shall possess the ability to speak and understand the English language.

1.1.5 Contractor shall provide personnel necessary to assure that sanitary conditions are maintained in pools, pool deck, bathhouses, and fifty feet outside facility perimeter.

1.1.6 A full time manager/lead lifeguard shall be on duty during operating hours to run pool operations and shall be responsible to ensure the water testing and chlorine requirements are performed. That designated person shall be required to make periodic visits (once every 2 hours, four (4) times per day).

1.1.7 A Lead lifeguard shall be on duty while the manager is absent to ensure all rules and regulations are adhered to.

1.1.8 Duties and responsibilities of lifeguards

a. All lifeguards shall possess the ability to speak, read, and write the English language.

b. Watch the assigned area of responsibility. Act quickly and efficiently, creating as little disturbance as possible.

c. Use one long whistle blast to notify other guards and staff of a potential emergency. Another lifeguard shall then cover the lifeguard’s area of responsibility.

d. Comply with and ensure that all lifeguards understand the requirements of paragraph C.17, Lifeguard Emergency Action Plan shall be provided by government.

e. Prevent accidents through enforcement of all policies.

f. Maintain the pool deck and bathhouse and assist in cleaning surrounding pool area.

g. Vacuum pool daily, scrub pool bowl daily, complies with pool opening and closing procedures.

h. Enforce and adhere to all rules and regulations of the pool.

i. Maintain an acceptable appearance at all times in both uniform and personal hygiene.

j. Keep pool area and facility area clean.

1.1.9 Sanitation Inspections: In addition to inspections of contractor performance by the COR, medical public health personnel assigned by Military Public Health (MPH) shall also inspect for compliance with sanitary standards published in AFOSH 48-14. Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

1.1.10 Alcohol and Drugs: The use of alcoholic beverages and illegal drugs by contractor personnel while on duty is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol and drugs.

1.1.11 Loitering: Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from facilities.

1.1.12 Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation shall abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.1.13 Emergency Phone Numbers: In cases of emergencies, Security Forces, Medical & Fire Protection can be reached via the base 911 system. Security Forces non-emergency phone number is 653-5664.

1.1.14 Contractor Continuity Binder: A continuity binder shall be provided and kept at front lobby desk.

1.1.15 Security Requirements: All personnel employed by contractor in performance of this contract, or any representative of contractor entering the government installation need to be able to pass any requisite background checks and shall abide by all security regulations of the installation.

1.1.16 Base Access: The contract site manager or alternate shall complete and submit a letter of request for each employee of the contract requiring entry to Los Angeles AFB. The request must be submitted to the COR and only the COR will process the request with security forces.

1.1.17 Physical Security: Contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured. Contractor shall conform to the provisions of AFI 31-101 for safeguarding government furnished facilities and material contained therein. Contractor shall establish and implement methods of ensuring unauthorized personnel are unable to gain access to locked areas.

1.1.18 Key Control: Contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. Contractor shall immediately report occurrences of loss or duplicated keys to COR. The contractor shall not duplicate keys.

1.1.19 Interruption of Services: Contract shall use reasonable diligence to provide a regular and uninterrupted supply of service. Contractor shall contact the COR in the case of emergencies that may require interruption of services.

1.2 Access Control

1.2.1 Facility Access: Through gate control, the contractor shall assure that the maximum occupancy load of 240 patrons is not exceeded.

1.2.2 Authorized Customers: Contractor shall assure that only authorized patrons are allowed access to the pools. These are to include US Military, DoD Civilians, and their family members. One guest allowed per authorized ID card holder. Contractor shall be responsible for enforcing additional access restrictions as follows:

a. Children shall be accompanied by an adult who is authorized to use the pool. An adult is considered to be anyone 15 years of age or older. All children under 10 years old shall be in constant supervision of the adult who accompanied them to the pool. Children 11 through 14 years old may be left unattended only if they can demonstrate to the lifeguard on duty the ability to swim at least 12 meters (roughly 40 feet), tread water for one minute, and pull themselves from the water without using pool ladder.

b. All personnel 10 years of age and older will be required to show ID Cards upon request.

c. ID Cards shall not be required for participation in sponsored programs such as School Age Services and Summer Programs when members come as a group.

1.3 Uniform Requirements

1.3.1 Contractor shall be required to provide uniforms for employees. The primary purpose of the lifeguard uniform is to assure that the lifeguard can be identified. In order to promote a professional image, it shall be required that all employees wear a uniform while on duty. The shirt and other clothing shall be kept neat and clean.

1.3.2 Manager Uniform: Managers and assistant managers shall wear a shirt with the appropriate title printed on the back unless he/she is also performing lifeguard duties.

1.4 Telephone Use

1.4.1 Contractor shall control use of the telephone; it is essential that the telephone be available for emergencies.

1.4.2 Customers may use telephone in emergencies.

1.4.3 Guards are to use phone for official business only. Phone calls shall be limited to 5 minutes.

1.5 Accident Prevention through Rule Enforcement

1.5.1 Preventing Accidents: The most important responsibility of the contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations shall be thoroughly explained and understood so that lifeguards can interpret and enforce them. Rules and regulations are necessary and shall be presented positively.

1.5.2 Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules and may become offended. The pool manager will refer complaints to the Community Services Flight Chief. Lifeguards must be aware of actions that could result from an injury and must know why rules must be enforced. Concern is for the safety of everyone in the facility and must be communicated effectively. Applicable guidance regarding pool operations shall be provided to contractor.

1.6 Facilities and Equipment

1.6.1 Facilities: Fort MacArthur Pool shall be provided to the contractor as location to provide services. The Contractor's primary responsibilities are to open doors for service according to the schedule provided in C.11.2 below. If a holiday falls on a regular closed day then pool shall be open for holiday hours. All buildings and any attachments are designated as no smoking areas. Alcoholic beverages shall not be consumed on the premises for any reason unless approved by 61 FSS/CL. Contractor shall comply with the installation fire, sanitation and safety regulations and shall take prompt corrective action on reporting of violations.

1.6.2 Equipment, Furniture, and Fixtures:

1.6.2.1 Government will furnish fund-owned equipment, furniture, and fixtures. Contractor is responsible to properly install the government furnished equipment, furniture, and fixtures. Workmanship and required material for job shall be subject to approval in advance by the COR.

1.7 Supplies and Inventory

All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools shall be furnished by the government. The Contractor shall furnish at their own expense, uniforms and materials required for outfitting lifeguards for the efficient operation of the activity.

1.8 Insurance

1.8.1 Public Liability Insurance: Contractor shall procure and maintain at its own cost and expense, from an insurance company or companies determined responsible by the government, insurance coverage as set forth below and shall furnish the government fund manager at time of award, certificates of insurance evidencing that such insurance is in effect and that not less than ten (10) days prior notice shall be given to the government in the event of modification, cancellation or non-renewal of such insurance coverage. Public liability insurance contracts shall name the US Air Force as co-insured parties, in addition to the concessionaire, with the severability of interest clause, with respect to claims, suits, judgments, costs, charges, and expenses arising out of or in connection with losses, damage or injury resulting from the negligence or other fault of the contractor, its agents, representatives, and employees.

1.8.2 Comprehensive General Liability Insurance: Comprehensive General Liability Insurance in minimum limits of fifty thousand ($50,000) dollars for injury or death of each person, one hundred thousand ($100,000) dollars for each accident or occurrence for property damage liability, and one hundred thousand ($100,000) dollars for each accident or occurrence for injury or death.

1.8.3 Vehicle Insurance: Contractor's operating vehicles on the military installation shall obtain Automobile Bodily Injury and Property Damage Liability Insurance with minimum limits of one hundred thousand ($100,000) dollars for injury to or death of any one person, three hundred thousand ($300,000) dollars for each accident or occurrence for bodily injury and death liability, and fifty thousand ($50,000) dollars for each accident or occurrence for property damage liability. Contractor shall provide non-ownership automobile liability insurance with limits as aforementioned if their employees operate vehicles not owned by the contractor but which are used in conduct of contractor's business.

1.9 Inspection and Acceptance

1.9.1 Government will retain physical control over facilities and government furnished equipment not issued to the contractor. Contractor assumes responsibility for equipment that is under their control and is damaged through neglect or misuse on his part of the contractor or contractor’s employees. Authorized sanitation and civil engineer inspection teams shall inspect premises for sanitation and pool chemical application requirements during the duration of this contract. Inspections will be performed in a manner that will not unduly interfere with contractor’s operation.

1.9.2 Acceptance of the contractor’s quality of service will be by the COR in accordance with terms and conditions described herein.

1.9.3 Service Standards and Surveillance: Below are standards that shall be met by contractor and penalties if standards are not maintained:

1.1.1 Minimum personnel

1.1.8 Duties and responsibilities of lifeguards

1.1.9 Sanitation inspections

1.1.15 Security requirements

1.2 Access control

1.3 Uniform requirements

1.5 Accident prevention through rule enforcement

1.10 Deliveries or Performance

1.10.1 Period of Contract: The initial period for services to be furnished hereunder shall be 30 Sep 2014 - 30 Apr 2015.

1.10.2 Hours of Operation covered by contract: Contractor personnel must report to duty in sufficient time to ensure the facility is ready and open for customers at the below times and shall not depart for the day until facility is cleaned and secured. Normally 30 min. prior to opening and 30 min. after closing is sufficient.

- Hours of Operation:

Open Swim:

October: 1200-2000 Tuesday-Sunday

November-April: 1200-1800 Saturday-Sunday

- Closed on Mondays

1.11 Special Contract Requirements

1.11.1 Contracting Officer Representative (COR): The Contracting Officer may designate and authorize an individual to act as Contracting Officer's Representative, or COR, for this contract. Such COR, as appointed, will be specifically designated by letter from the Contracting Officer. COR will represent the Contracting Officer in the technical phases of the work. The COR will not be authorized to issue Change Orders, Supplemental Agreements, or direct contract performance contrary to the provisions of the contract. Only the Contracting Officer will make changes in the scope of work by a properly executed modification. If expanded hours of operations are required, they must be coordinated with, and approved by the contracting officer prior to start of the expanded hours. The government will ensure sufficient prior notice is given to the contractor so work/duty schedules can be established.

1.11.2 Lifeguard Requirements: The primary responsibility of the lifeguard is the supervision and safety of all customers in the pool area.

1.11.3 Minimum Qualifications: All lifeguards must hold a current Lifeguard Training Certificate, a current CPR (Cardio-Pulmonary Resuscitation) certification from the American Red Cross or American Heart Association and Standard First Aid certification from the American Red Cross. Lifeguards must also be qualified as professional rescuers.

a. Contractor shall provide with its proposal evidence that employees have qualifications listed in paragraph C.12.3 above. Any employee that fails to meet these minimum qualification requirements shall not be considered for employment.

b. Lifeguards must be able to demonstrate by means of references, past work experience and current training, a working knowledge of the following:

1) Current approved lifesaving procedures with ability to perform these skills.

2) Knowledge and use of available rescue equipment.

3) Knowledge of rules and regulations for preventative safety measures as furnished by the Los Angeles AFB Safety Office.

4) Ability to effectively communicate in English, both orally and through accurate record keeping, a professional attitude towards staff, customers, and other employees.

c. The contractor shall provide the specified training to ensure competent performance.

d. Training shall be at no cost to the government and training records shall be maintained on site for review.

e. The contractor shall keep current, for government inspection, a list of personnel employed on this contract. This shall include expiration dates of training.

1.12 Managers

1.12.1 Have the ability to speak English and ensure that pool sanitary conditions are maintained. This includes the bathhouse and all areas within fenced pool enclosures. Lifeguards shall clean pool, bathhouse and maintain the pool area.

1.12.2 Ensure that only authorized ID cardholders or authorized guests as defined by this contract are allowed to use the pool.

1.12.3 Assure that facilities are safely maintained in a high degree of cleanliness, including bathhouses, pool decks and surrounding areas outside pool fences for at least 50 feet.

1.12.4 On the Government furnished forms, maintain accurate logs relating to maintenance, water tests, and participation.

1.12.5 Resolve complaints, provide information, and answer questions that arise from customers and staff members.

1.12.6 Enforce set policies.

Appendix A- Lifeguard Emergency Action Plan In the event of an emergency the following procedures will be followed:

1) SOUND WHISTLE:

(a) Act quickly and efficiently, creating as little disturbance as possible. Show confidence.

(b) Use one long blast to notify other lifeguards and staff of a potential emergency. The lifeguard's area of responsibility must then be covered by another guard.

2) ASSISTANCE - CLEAR WATER:

(a) If the lifeguard must enter the water, a second lifeguard is needed to clear the water and supervise area.

(b) Once contact is made with victim, proper rescue techniques will be used to prevent further injury.

(c) Once contact is made and victim is brought to safety the victim will be moved only as necessary. Victim's condition will be evaluated by pool manager or lead lifeguard.

3) AMBULANCE/ASSISTANCE:

(a) If victim is seriously injured, then another staff member will immediately alert the emergency medical service (clinic and fire department), and stand by the front of facility to direct ambulance.

(b) If accident results in minor injuries (i.e., scrapes, cuts, etc.) another staff member will care for the victim, and the lifeguard will return to duty as soon as possible

4) CONTROL ON LOOKERS: All lifeguards not involved in administering first aid or ambulance direction will keep patrons from interfering, out of the way, and out of the water.

5) CALL OUTDOOR RECREATION/ASSISTANT DIRECTOR OR THE 61 FSS/CL, OR THE COR.

(a) Outdoor Recreation Director/Assistant, 51 FSS/FSC or the COR, will be contacted as soon as the area is secure. Pool manager on duty will be able to provide needed information. Record what happened in log book.

(b) ACCIDENT REPORT AND WITNESSES: Pool Manager must fill out a complete accident report with statements, addresses, and phone numbers of witnesses. THIS IS MANDATORY.

6) If a victim is cut or bleeds through any portion of body opening, DO NOT TOUCH THE BLOOD WITH BARE HANDS. Use the surgical gloves provided in the medical kit. All gloves, gauze, towels, etc. that are bloodstained will be placed in a plastic bag for disposal. Additionally any blood spilled on the deck will be scrubbed using a bleaching solution.

Appendix B - Government Furnished Property/Services/Equipment

1. Government Furnished Property/Equipment and Services: The government will provide, without cost to the Concessionaire, the property and materials listed herein. All Government-furnished property (GFP) shall be used only for performance of this contract. Requests for property or services not covered in this contract shall require a modification to this contract. The Concessionaire shall manage government furnished property in accordance with FAR 52.245-2 Alternate I Government Property (Fixed-Price Contracts). The Concessionaire shall complete a GFP inventory with a 61 FSS government representative within five (5) workdays of the contract start date and receipt for said equipment and materials. The Joint Inspection and Inventory Report will describe the condition of Contracted Premises and will note any deficiencies, which are found to exist. Inventory contained in the Joint Inspection and Inventory Report shall be identified by premise location and signed and dated by both parties to the Contract. Appendix A will be modified to reflect any discrepancies noted in the inventory.

a. Government-Furnished Services

i. Utilities: The government will provide utilities (gas, water. electricity, trash removal) in the facilities provided the Concessionaire. The government will furnish sufficient quantities of space, heat, water, and electricity to satisfy the normal needs of Concessionaire for lighting, heating, drinking, sanitation, and the operation of suitable support equipment. The Concessionaire shall train and instruct employees in utilities conservation practices.

b. Government-Furnished Facilities: The government shall furnish and/or make available facilities. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which "workarounds" have been established. The government shall correct OSHA hazards in accordance with base-wide government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided here merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that "workaround" procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Concessionaire. Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Concessionaire, and the government will assume no liability or responsibility for the Concessionaire's compliance or noncompliance with such responsibilities.

c. Government-Furnished Property/Equipment: The government shall provide the equipment listed in the Government Equipment Inventory List (Appendix B).

i. Equipment Inventory: Not later than five (5) workdays after the start of the contract, the Concessionaire and the government representative shall conduct a joint inventory of all Government furnished equipment listed, and the Concessionaire shall receipt for all equipment provided by the Government.

Appendix B (cont.) -- Government Furnished Equipment (GFE) Inventory List GFE Inventory List will be provided by 61 FSS/FSCO