L15PS00541.docx

L15PS00541

Imperial Sand Dunes Recreational Area (ISDRA) Fee Collection

Contents

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS: SCHEDULE OF ITEMS

The Contractor shall provide all labor, materials (other than permits) and equipment necessary to provide fee collection services for the ISDRA. All work shall be per the contract Scope of Work.

Base Year

FY15/FY16

Option Year 1

FY16/17

Option Year 2

FY17/18

Option Year 3

FY18/19

Option Year 4

FY19/20

Unit Price per Weekly Permit

Unit Price per Seasonal Permit

Additionally, please provide:

*Unit Price Per Permit if a daily permit program is implemented in the future

Total

*The BLM requires an additional proposal for the possible inclusion of a daily permit program during one of the option years. The BLM is discussing the development of a program where a customer would be allowed to purchase a weekly permit from either the Buttercup or Cahuilla Ranger Station at the regular weekly on-site price. If the customer returns the same permit to either station by a “to be determined time” of that same day, the customer would be refunded for a portion of the weekly permit. The non-refunded portion of the purchase would be the resultant “daily fee”. If the customer failed to return the weekly permit by the specified time, he/she would not receive a refund and will have purchased an on-site weekly permit for the full price. This program is being discussed to address the request for a daily permit from the public without increasing permit management and enforcement costs.

NOTES:

Please see Section L for Instructions for Preparation and Submission of Proposals (Page 54). Further instructions are found in FAR Clause 52.212-1. Go to website https://acquisition.gov/far/ and search under the specific clause.

Please submit your price proposal separately from your technical proposal. Your technical proposal shall be submitted according to Section C, L and M of this solicitation.

You must submit a copy of your completed representations and certifications as shown in Section K or it is acceptable to submit the representations and certifications from www.sams.gov.

You must submit a completed SF1449 (first page of solicitation) and acknowledge all amendments in writing.

SECTION C – PERFORMANCE WORK STATEMENT

Imperial Sand Dunes Recreation Area (ISDRA) Fee Collection Imperial County, California

BACKGROUND:

The ISDRA, managed by the BLM’s El Centro Field Office, is located in eastern Imperial County, California. At 40 miles long and averaging five miles in width, it covers almost 160,000 acres, the largest area for sand dune off-highway vehicle (OHV) recreation experience in the United States. It draws visitors from throughout California as well as other states, and receives the highest visitor use concentration of any BLM recreation area in the country. 2014 annual sales were 7,348 season and 44,409 weekly permits.

The BLM’s challenge is to administer the ISDRA in a manner that allows intensive recreational use, but also protects the designated wilderness area and conserves the natural and cultural resources of the Dunes.

Funding for the Dunes is from three primary sources, the BLM appropriated dollars, state grants, and recreation fees. The fee collection program is the core funding source for the ISDRA.

Bidders are strongly encouraged to review the Imperial Sand Dunes Business Plan, web page (http://www.blm.gov/ca/st/en/fo/elcentro/recreation/ohvs/isdra.html), and ask questions if they arise.

In order to keep permit prices in line with inflation and avoid sharp increases in the future, prices may increase in 2016. It should be noted, the BLM reserves the ability to not impose these increases should it become evident that federal, grant, or other funding sources are sufficient.

DEFINITIONS:

1. Contract Period – Base plus four option years if exercised by the Contracting Officer.

2. Contracting Officer (CO) – Bureau of Land Management (BLM) Employee vested with the authority to approve, modify and issue this contract. Only a warranted CO, acting within their delegated limits, has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the CO attempts to make changes to the terms and conditions of this contract you shall not proceed with the change and shall immediately notify the CO.

3. Contracting Officer’s Representative (COR) – The person designated by the CO as responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding interests of the United States in its contractual relationship.

4. Contractor – The company or individual to whom the government has awarded this contract for Fee Collection Services.

5. Contractor Fee Collection Staff – Those who have been hired by the Contractor to collect fees in the ISDRA.

6. Technical Monitor (TM) – BLM employee responsible for ensuring daily performance of the specific contract duties, conducting periodic meetings with the Contractor’s employees, and the first person contacted by the Contractor’s employees in matters concerning performance issues.

CONTRACT PERIODS:

The anticipated period of performance for the resultant contract is one year for the Base Period (2015-2016) with four 1 year option periods (2016-2020). The Contractor Fee Collection Staff would be required to work at the ranger stations during open hours during the fee collection period. Ranger stations will open about mid-October and close mid-April each year. The period of performance dates for each contract year shall be from September 1stthrough April 15th.

· Performance Period begins September 1st and goes through April 15th.

· Permit sales begin September 1st and end April 15th of each year.

· ISDRA fee period runs from October 1st through April 15th.

Permits need to be available for purchase at least one month prior to the beginning of the annual fee period, and at any time during the fee period. Permits must be available in a reasonable manner, to allow the BLM Ranger staff the ability to strictly enforce fee compliance.

PERFORMANCE WORK STATEMENT:

The Contractor shall furnish the necessary supplies, permits, labor, tools, equipment, fuel, and transportation required to provide Fee Collection services for the ISDRA.

The Contractor shall provide a means necessary to allow ISDRA visitors access, whether on-site or off-site, to pay for a permit. The Contractor is to find the most efficient use of available resources (i.e. off-site, on-site) for the performance of this contract.

Contractor will manage all sales throughout the contract period including, but not limited to, website, management of vendors, security, customer service, monthly statements, and deposits. This will also include selling permits in the BLM booth at the Sand Sports Super Show (SSSS) in Costa Mesa, California, on the 3rd weekend if each September. The BLM booth will be available without cost to the contractor for this purpose. The Contractor will ensure the appropriate vendors are stocked with permits at the SSSS to guarantee permit availability.

The Contractor will provide employees to staff the counter at Buttercup and Cahuilla Ranger Stations during open hours from mid-October through mid-April. Normal hours are 9am – 5:30 pm, Fri-Sun with extended days and hours during busy visitation periods (see table). The Contractor will need to coordinate with the BLM in order to ensure staff is scheduled for ranger station during open hours. Hours may be modified dependent upon the BLM staffing levels and visitor needs. The staff will become part of the Dunes team and be responsible for the duties as a public contact specialist and fee collector in each station. These duties will include, but not be limited to, customer service, fee collection, answering questions, answering the phones and radios, providing information regarding the BLM’s mission and objectives, and assisting with minor cleaning in their work area (wiping counter, dusting, sweeping, etc.).

*These holidays shift from year to year. This sometimes causes one busy weekend when the holiday is on a Friday, Saturday, Sunday, or Monday, or two busy weekends when the holiday falls mid-week.

The Contractor shall develop and provide weekly and season permits.

· Season Permits – Season Permits are adhesive decals that will be placed on the exterior of a vehicle windshield and must last eight months outdoors without failure. Failure includes, but is not limited to, fading, washing off, peeling off, wearing off from windshield wipers, or tearing. All permits shall be colored brightly for ease of recognition by BLM Rangers and must be weatherproof. Permits will have measures to prevent illegal duplication and fraud. Season permits must leave behind “VOID” residue if tampered with and must not be able to be re-affixed to another vehicle with the same adhesive. Season permits can be a metallic (or like material) decal, must have a strong adhesive, and be very difficult to remove from windshield. Season permits will have sequential numbering and the year (example: 2015-2016) and be easily removable from its original backing. Permits need to be at least the thickness of a standard sheet of copy paper and no more than a 3" x 3" area to accommodate other parking permits such as school or military permits. The decals will need to change shapes annually to help reduce illegal reproduction. Permit rules and directions (i.e. place on lower driver’s side windshield, permits are non-transferable, adhered directly to your vehicle, unlawful reproduction, etc.) will need to be printed out on the backing of the decal. Permits will be packaged in sequential order and wrapped in bundles of fifty (50). Contractor will coordinate with the BLM on the design each year.

· Weekly Permits - Weekly permits are hanging placards that will be placed on the interior of a vehicle and have a cut out so it can be hung from the rear view mirror. All permits shall be colored brightly for ease of recognition by BLM. Permits will have measures to prevent illegal duplication and fraud, such as a hologram. Weekly permits can be a thick paper material and sturdy enough to be placed on the rearview mirror without tearing. Permits will be designed so that months (Sept – Apr) and dates (1-31) can be scratched off and a month or number will appear behind the scratched off material with a bright and contrasting background. Weekly permits will have sequential numbering and the year (example: 2015-2016) and be about 8 ½ inches in height and 3 ½ inches in width. The permit color and design will need to change annually to help reduce illegal reproduction. Permit rules and directions (i.e. place on windshield rear view mirror, permits are non-transferable, place date side out, unlawful reproduction, etc.) will need to be printed out on the backing of the decal. Permits will be packaged in sequential order and wrapped in bundles of fifty (50). Contractor will coordinate with the BLM on the design each year.

The Contractor will deliver ten (10) weekly permits and ten (10) adhesive season permits by August 1, 2015 for government destructive testing. These permits need to be delivered to 1661 S. 4th St. El Centro, CA 92243.

• Additional permits may be ordered if needed during the permit season.

The contractor will make available to the public, the non-resident OHV permit. Sales of this permit will be accounted for separately from the ISDRA permit. All profits from the sales of the non-resident OHV permits will be kept by the contractor.

One of BLM’s objectives includes providing quality customer service. The Contractor shall provide a 24 hour/7 day a week telephone number for customer service to the public in addition to providing and maintaining a separate telephone number to be used by the BLM COR and CO. Customer service is needed to address concerns regarding replacement permits if they are stolen, faded, or lost in the mail, or if their windshield breaks. Customers need to know if/when their order was processed or when they will receive their permit in the mail. Customers also want to know how to become a vendor. The Contractor will need to be able to address these concerns on a daily basis.

The Contractor shall maintain a website for permit sales and keep the site current. At a minimum, the site will:

· Link to the BLM ISDRA site,

· Link to BLM ISDRA Facebook page,

· Provide secure permit sales,

· Provide ordering information for permit vendors,

· Provide a current interactive (Google or equivalent) map of vendor locations,

· Contact information for vendors

· Maintain a mobile version, and

· List all locations where permits are available. For online sales, include a permit rules and terms section so that the purchaser has to agree before submitting.

The Contractor will provide a security plan and address background checks, cash handling safety, accountability of cash and credit card records, bank deposits, personal identifiable information protection (identity theft), and accountability of permits from production to sales.

Monthly statements and payments of the entire amount collected, will be submitted to BLM by electronic transfer to the BLM by COB the 15th calendar day of the following month, or the first business day following.

Monthly statements will be provided electronically in a Microsoft Excel format usable by the BLM, and include at a minimum, but not limited to, gross revenues, and the quantities and types of permits sold from each distribution site (i.e. on-site, vendors, web, telephone, etc.).

All collection of the fees shall be done per existing regulations. Contractor will manage fee collection through vendors, web, phone, Sand Sports Super Show event, and staff at two ranger stations.

All Contractor Fee Collection Staff must be able to pass and maintain the HSPD 12 security clearance.

GENERAL:

User fees and records will be subject to audit by government personnel at all times.

Contractor Fee Collection Staff are subject to all rules and regulations established for the ISDRA.

Contractor Fee Collection Staff must be able to understand the BLM’s interpretation of rules and regulations and thus comply with the same.

All accidents shall be reported immediately to the BLM Dispatch Center, when contractor staff is contacted by the public regarding a request for emergency assistance at one of the ranger stations. Training will be provided.

A stationary two-way radio will be provided in the ranger stations to be used during normal business hours. A telephone will be provided in the ranger stations and used for business calls only. Phones will be answered promptly and in a courteous manner according to BLM protocol. Training will be provided for both phone and 2-way radio usage.

Other than normal duties, Contractor Fee Collection Staff shall not sell any supplies to visitors or engage in any other commercial activities on Government lands.

None of the services required by this contract shall be subcontracted, without the prior written permission of the Contracting Officer.

Contractor Fee Collection Staff shall not discriminate against customers on the basis of race, color, religion, sex, national origin, marital status, sexual orientation or disabilities.

SAFETY:

The Contractor Fee Collection Staff shall observe all speed limits and other posted traffic signs in the operation of vehicles. Vehicles shall be operated in a safe manner, to include the use of seat belts, and shall not be parked in unsafe positions.

SECURITY:

The Contractor will provide a security plan prior to the start of the base year, and each option year, and address background checks, cash handling safety, accountability of cash and credit card records, bank deposits, personal identifiable information protection (identity theft), and accountability of permits from production to sales.

At the beginning of the contract period, Contractor Fee Collection Staff shall sign for any issued Government property if needed. All Government property must remain in designated areas of the recreation area and be returned upon official request or upon conclusion of the contract.

Contractor Fee Collection Staff shall permit only authorized persons behind the counter in the ranger stations, except in emergency situations.

Contractor Fee Collection Staff shall not use or be under the influence of drugs or alcohol at any time while performing the obligations under this contract. Use or possession of alcohol in the ranger stations is prohibited.

Contractor Fee Collection Staff shall not carry or possess firearms or illegal weapons on the federal worksite.

INSPECTIONS:

All fee collection records are subject to daily Government inspection at any given time. At a minimum, current records will be randomly inspected. Fee collection records will be inspected on at least a monthly basis by the COR.

Inspections will look at the Contractor on the following categories: accuracy of fee collection, accuracy of records, accuracy of rules and regulations provided to public, safety compliance, as well as timely and proper customer service.

DEFICIENCIES:

Contractor Fee Collection Staff duties found not satisfactory and deemed to be the result of inadequate service will be documented. Any errors in fee collection shall be corrected immediately by the Contractor.

Repeated errors in fee collection duties may result in a negative performance review based on the amount of time required by a Government representative to correct the errors made by the Contractor.

Special care shall be exercised to avoid damaging any facility. The Contractor shall repair or restore any damage to such facilities, buildings, signs, etc., resulting from the Contractor’s failure to exercise reasonable care in the performance of work. If the Contractor fails or refuses to repair any such damage promptly, the CO may have the necessary work performed and charge the cost to the Contractor. The Contractor shall exercise extreme care, so as to protect all visitors from injury and their property from harm and/or damage.

DEFAULT:

Default of the contract shall be considered for various reasons relating to nonperformance of the contractual specifications. Following is a partial listing of reasons for which default may be considered:

· Repetitive compliance violations.

· Repetitive safety violations.

· Excessive occurrences of damage to Government or private property.

· Excessive numbers of substantiated public complaints.

· Repetitive failure to adhere to contract specifications.

MISCONDUCT:

Inappropriate conduct or unacceptable actions may be grounds for termination of the contract. Examples of actions meriting termination include, but are not limited to:

· Theft, misappropriation, personal use, and/or improper security and accountability of collected fees or government services, property, equipment, facilities and/or supplies.

· Consumption of alcoholic beverages and/or intoxication while on duty, and/or possession or use of illicit drugs at any time.

· Discrimination, harassment, profanity, or other inappropriate behavior perpetrated against, or in the presence of customers, BLM personnel, or other Contractor/Contracted Employees.

· Recurring written or verbal complaints from visitors or project personnel concerning Contractor Fee Collection Staff’s attitudes or lack of cooperation in performance of contractual responsibilities.

· Failure to follow security procedures, including the allowance of unauthorized personnel inside the non-public area of the ranger stations.

· Violations of public health and safety, including smoking in the ranger stations.

· Failure to maintain a clean and well-groomed personal appearance.

COMMUNICATION:

The on-site Contract Manager/Quality Control Representative shall make themselves available for performance meetings with the COR or designated representative. A mutually agreeable time and date for the meetings shall be determined after award of the contract.

APPEARANCE AND IDENTIFICATION:

The Contractor shall provide sample uniforms for the Government’s approval prior to beginning collection services. Uniforms can be contemporary in nature, for example, polo shirts and long pants. Uniforms shall clearly identify the employee’s first initial and last name on the front upper right breast of the shirt and the business name of Contractor printed below the employee name. Staff shall wear appropriate, clean, and neatly dressed uniforms at all times while on-site and promote a professional image through their personal appearance and actions.

RULES AND REGULATIONS:

Contractor and Fee Collection Staff must be familiar with applicable Federal, State, and Local regulations as they relate to this project. All collection of the fees shall be done in accordance with existing laws and regulations (such as, but not limited to, Federal Lands Recreation Enhancement Act, 43 CFR 2930, BLM Manual 2930, and BLM Handbook H-2930-1) and per BLM approval. Contractor and Fee Collection Staff must be familiar with the definition of Primary vehicles; this can be located in the Federal Register and 43 CFR 8365.1 (a separate attachment is included and identified as such) and the Imperial County Ordinance 1398 For Vehicles on the Lands of Another.

GOVERNMENT SUPPLIES:

The government shall furnish to the Contractors, annual visitation totals, and historic annual fee program budget reports, and access to gov’t facilities to include electricity, parking and telephone.

WAGE RATES:

The Service Contract Act applies and provided as an attachment to this solicitation. See Section J, Attachment A.

INSURANCE:

1452.227-70 LIABILITY INSURANCE – DEPARTMENT OF THE INTERIOR

(a) The Contractor shall procure and maintain during the term of this contract and any extension thereof liability insurance in form satisfactory to the Contracting Officer by an insurance company which is acceptable to the Contracting Officer. The named insured parties under the policy shall be the Contractor and the United States of America. The amounts of the insurance shall be not less than as follows:

(b) Each policy shall have a certificate evidencing the insurance coverage. The insurance company shall provide an endorsement to notify the Contracting Officer 30 days prior to the effective date of cancellation or termination of the policy or certificate; or modification of the policy or certificate which may adversely affect the interest of the Government in such insurance. The certificate shall identify the contract number, the name and address of the Contracting Officer, a well as the insured, the policy number and a brief description of the contract services to be performed. The contractor shall furnish the Contracting Officer with a copy of an acceptable insurance certificate prior to beginning the work.

BONDING:

The contractor must provide a surety bond at the pre-work conference held prior to each contract year. The contractor shall not begin performance until proof of such a bond is furnished. The contractor will have two options for satisfying the bonding requirement:

a. The contractor shall obtain, as his/her own expense, a bond for not less than $5,000 for the period’s indicated. The purpose of the bond is to insure accountability for funds collected and not for performance of the contract. A bonding certificate will be presented at the pre-work conference held prior to the base and each option year.

b. The contractor shall provide a cashier’s check in the amount of $5,000 payable to ISDRA, El Centro. This check will be forwarded to Finance and Accounting and will be reissued to the contractor at the end of the season when all fees have cleared. Return of cash bonds may take up to 60 days to process after the COR is notified; therefore, it is essential upon completion of your contract that you provide the COR with an address where you want this bond returned. The cashier’s check will be presented at the pre-work conference held prior to the base and each option year.

INCENTIVES:

See Section I, FAR Clause 52.216-17, Incentive Price revision – Successive Targets

POST AWARD CONFERENCE:

The Contractor shall schedule a meeting with the Government COR, and the Contracting Officer within five (5) working days of contract award, before performance commences under the contract. This meeting will be conducted to identify primary points of contact, scope of efforts, and task(s). This meeting may take place in person or through a scheduled conference call.

PERFORMANCE REQUIREMENTS SUMMARY:

This summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to inspect all services called for in the contract to determine whether or not the performance objectives and goals were met. The Performance Requirements Summary is an integral part of the QASP.

The absence of any contract requirement from the Performance Requirement Statement (PRS) shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

Performance Evaluation and Re-Performance. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written or verbal response why the performance threshold was not met and, how performance will be returned.

Monthly reports of on- and off-site sales

BLM will log complaints and send to Contractor to resolve.

Monitor communication between Contractor and BLM. Electronic or hard copy files will be maintained by BLM.

Monitor report submittal dates. Electronic or hard copy files will be maintained by BLM.

All work shall be subject to inspection and approval by the COR or his/her representative. Any deficiency in work shall be corrected at the Contractor’s expense. The Contractor will not be paid for any work not accepted by the COR. The government will utilize a Quality Assurance Surveillance Plan (QASP) to ensure the Contractor’s quality control procedures are in place and working. The government is responsible for Quality Assurance to ensure the Contractor’s Quality Control procedures are working. The Contractor is responsible for the quality of the work performed for this contract. The Contractor shall develop a Quality Control Plan to ensure a quality product conforming to the contract requirements specified herein.

The Contractor shall name an authorized On-site Contract Manager/Quality Assurance Representative whose responsibilities will include:

· Manage the day to day activities of the contract.

· Assure that contract specifications are being met.

· Meet or as needed with the COR or TM.

· Serve as the point of contact between the COR/representative and the Contractor for day-to-day activities.

1.0. INTRODUCTION:

1.1. Purpose. The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate Contractor actions while performing the requirements in the contract specifications. It is designed to provide an effective surveillance method by monitoring Contractor performance for each service listed in the contract specifications for the subject contract.

1.2. The QASP provides a systematic method to evaluate the services the Contractor is required to provide. The QASP is based on the premise that the government desires to maintain a high quality standard for services for which it has contracted.

1.3. This QASP has been developed by the requiring activity, Imperial Sand Dunes Recreation Area Fee Collection Service. It is designed to provide direction to personnel performing “on the ground” contract administration and quality assurance. Personnel monitoring the contract terms, conditions, and specifications will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES:

2.1. Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, specifications, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.2. The COR evaluates and documents Contractor performance in accordance with the QASP and contract specifications. The COR will utilize Quality Assurance Evaluators (QAE) to perform the hands on day to day quality surveillance of the Contractor. QAE’s are nominated by the COR, subject to Contracting Officer approval and designation.

2.3. The COR informs the Contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

2.4. The COR notifies the Contracting Officer of any significant performance deficiencies.

2.5. The COR maintains surveillance documentation and recommends improvements to the QASP throughout the life of the contract.

2.6. Contracting Officer (CO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the contracting officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.7. The CO delegates authority for inspection and/or acceptance in accordance with terms of the contract.

3.0. DESCRIPTION OF SERVICES:

3.1. Scope of Work. The Contractor shall furnish the necessary supplies, labor, tools, equipment, fuel, and transportation required to provide Fee Collection services for the ISDRA.

The Contractor shall provide a means necessary to allow ISDRA visitors access, whether on-site or off-site, to pay for a permit. The Contractor is to find the most efficient use of available resources (i.e. off-site, on-site) for the performance of this contract.

Contractor will manage all sales from Sept. 1, 2015 through Apr. 15, 2016 including, but not limited to, website, management of vendors, security, customer service, monthly statements, and deposits. This will also include selling permits in the BLM booth at the Sand Sports Super Show (SSSS) in Costa Mesa, California, on the 3rd weekend if each September. The Contractor will ensure the appropriate vendors are stocked with permits at the SSSS to ensure permit availability.

The Contractor will provide employees to staff the counter at Buttercup and Cahuilla Ranger Stations during open hours from mid-October through mid-April. Normal hours are 9am – 5:30 pm, Fri-Sun with extended days and hours during busy visitation periods (see table). The Contractor will need to coordinate with the BLM in order to ensure staff is scheduled for ranger station during open hours. Hours may be modified dependent upon the BLM staffing levels and visitor needs. The staff will become part of the Dunes team and be responsible for the duties as a public contact specialist and fee collector in each station. These duties will include, but not be limited to, customer service, fee collection, answering questions, answering the phones and radios, providing information regarding the BLM’s mission and objectives, and assisting with minor cleaning in their work area (wiping counter, dusting, sweeping, etc.).

*These holidays shift from year to year. This sometimes causes one busy weekend when the holiday is on a Friday, Saturday, Sunday, or Monday, or two busy weekends when the holiday falls mid-week.

The Contractor shall develop and provide weekly and season permits.

· Season Permits – Season Permits are adhesive decals that will be placed on the exterior of a vehicle windshield and must last eight months outdoors without failure. Failure includes, but is not limited to, fading, washing off, peeling off, wearing off from windshield wipers, or tearing. All permits shall be colored brightly for ease of recognition by BLM Rangers and must be weatherproof. Permits will have measures to prevent illegal duplication and fraud. Season permits must leave behind “VOID” residue if tampered with and must not be able to be re-affixed to another vehicle with the same adhesive. Season permits can be a metallic (or like material) decal, must have a strong adhesive, and be very difficult to remove from windshield. Season permits will have sequential numbering and the year (example: 2015-2016) and be easily removable from its original backing. Permits need to be at least the thickness of a standard sheet of copy paper and no more than a 3" x 3" area to accommodate other parking permits such as school or military permits. The decals will need to change shapes annually to help reduce illegal reproduction. Permit rules and directions (i.e. place on lower driver’s side windshield, permits are non-transferable, adhered directly to your vehicle, unlawful reproduction, etc.) will need to be printed out on the backing of the decal. Permits will be packaged in sequential order and wrapped in bundles of fifty (50). Contractor will coordinate with the BLM on the design each year.

· Weekly Permits - Weekly permits are hanging placards that will be placed on the interior of a vehicle and have a cut out so it can be hung from the rear view mirror. All permits shall be colored brightly for ease of recognition by BLM. Permits will have measures to prevent illegal duplication and fraud, such as a hologram. Weekly permits can be a thick paper material and sturdy enough to be placed on the rearview mirror without tearing. Permits will be designed so that months (Sept – Apr) and dates (1-31) can be scratched off and a month or number will appear behind the scratched off material with a bright and contrasting background. Weekly permits will have sequential numbering and the year (example: 2015-2016) and be about 8 ½ inches in height and 3 ½ inches in width. The permit color and design will need to change annually to help reduce illegal reproduction. Permit rules and directions (i.e. place on windshield rear view mirror, permits are non-transferable, place date side out, unlawful reproduction, etc.) will need to be printed out on the backing of the decal. Permits will be packaged in sequential order and wrapped in bundles of fifty (50). Contractor will coordinate with the BLM on the design each year.

The Contractor will deliver ten (10) weekly permits and ten (10) adhesive season permits by August 1, 2015 for government destructive testing. These permits need to be delivered to 1661 S. 4th St. El Centro, CA 92243.

• Additional permits may be ordered if needed during the permit season.

The contractor will make available to the public, the non-resident OHV permit. Sales of this permit will be accounted for separately from the ISDRA permit. All profits from the sales of the non-resident OHV permits will be kept by the contractor.

One of BLM’s objectives includes providing quality customer service. The Contractor shall provide a 24 hour/7 day a week telephone number for customer service to the public in addition to providing and maintaining a separate telephone number to be used by the BLM ISDRA Manager/COR and CO. Customer service is needed to address concerns regarding replacement permits if they are stolen, faded, or lost in the mail, or if their windshield breaks. Customers need to know if/when their order was processed or when they will receive their permit in the mail. Customers also want to know how to become a vendor. The Contractor will need to be able to address these concerns on a daily basis.

The Contractor shall maintain a website for permit sales and keep the site current. At a minimum, the site will:

· Link to the BLM ISDRA site,

· Link to BLM ISDRA Facebook page,

· Provide secure permit sales,

· Provide ordering information for permit vendors,

· Provide a current map of vendor locations,

· Contact information for vendors

· Maintain a mobile version, and

· List all locations where permits are available. For online sales, include a permit rules and terms section so that the purchaser has to agree before submitting.

The Contractor will provide a security plan and address background checks, cash handling safety, accountability of cash and credit card records, bank deposits, personal identifiable information protection (identity theft), and accountability of permits from production to sales.

Monthly statements and payments of the entire amount collected, will be submitted to BLM by check to USDI-BLM and sent to El Centro Field Office, 1661 S. 4th St., El Centro CA 92243 by COB the 15th calendar day of the following month, or the first business day following.

Monthly statements will be provided electronically in a Microsoft Excel format usable by the BLM, and include at a minimum, but not limited to, gross revenues, and the quantities and types of permits sold from each distribution site (i.e. on-site, vendors, web, telephone, etc.).

All collection of the fees shall be done per existing regulations. Contractor will manage fee collection through vendors, web, phone, Sand Sports Super Show event, and staff at two ranger stations.

Contractor must be familiar with applicable Federal, State, and Local regulations as they relate to this project. All collection of the fees shall be done in accordance with existing laws and regulations (such as, but not limited to, Federal Lands Recreation Enhancement Act, 43 CFR 2930, BLM Manual 2930, and BLM Handbook H-2930-1) and per BLM approval. Contractor must be familiar with the definition of Primary vehicles; this can be located in the Federal Register and 43 CFR 8365.1 (a separate attachment is included and identified as such) and the Imperial County Ordinance 1398 For Vehicles on the Lands of Another.

The Contractor Fee Collection Staff shall wear uniforms for collection services in Cahuilla and Buttercup Ranger Stations. Uniforms can be contemporary in nature, for example, polo shirts and long pants. Uniforms shall clearly identify the employee’s first initial and last name on the front upper right breast of the shirt and the business name of Contractor printed below the employee name. Employees shall wear appropriate, clean, and neatly dressed uniforms at all times while on-site.

All Contractor Fee Collection Staff must be able to pass and maintain a security clearance.

4.0. QUALITY REQUIREMENTS:

4.1. Quality Control Program. The Contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

4.2. The quality control program is the driver for quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, discussed and agreed to at the beginning of the contract, provides the measures needed to lead the Contractor to success.

4.3. Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a consistent quality assurance program.

5.0. SURVEILLANCE:

5.1. Surveillance Schedule. The COR will work with assigned quality assurance evaluators to develop a surveillance schedule. Changes to the surveillance schedule will be discussed in advance with COR. Surveillance documentation will be kept in the official electronic contract file and/or the official hardcopy contract file.

5.2. Surveillance Methods. This QASP will incorporate random inspections as the approach to ensure the Contractor complies with the contract requirements. Re-performance is the preferred method of correcting any unacceptable performance.

5.3. Validated Customer Complaint. This contract will be inspected for quality assurance using the validated customer complaint surveillance method. Anyone who observes unacceptable services, either incomplete or not performed, shall immediately contact the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint to be valid, the COR will document the findings and notify the customer and the Contractor. The COR will retain a copy of the written complaint for the government’s files. If the complaint is valid, the Contractor will be given the opportunity to correct the defect.

5.4. Periodic Surveillance: All or a portion of this contract may be inspected for quality assurance using the periodic surveillance method. This type of surveillance is random and shall be determined as follows:

· Random fee audits could take place to ensure that fees turned over by the Contractor Fee Collection Staff match those observed.

· Receipt of customer complaints to the BLM ECFO or California Desert District (CDD) Offices.

5.5. 100% Inspection: If 100% inspection is utilized for this contract it will be noted as follows: 100% of all user fee collections will be inspected. This type of surveillance overrides periodic surveillance. However, validated customer complaints are still utilized. Under the 100% surveillance method all contract performance requirements are inspected for quality assurance at every occurrence within the contract schedule.

5.6. Surveillance Team. The surveillance team consists of the following key players: CO, COR, Contract Administrator, Technical Monitor and Quality Assurance Evaluators.

5.7. Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any requirement, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects shall not be counted against the Contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable Contractor performance. If the Contractor’s performance is judged unacceptable by the COR for any requirement, the COR will inform the Contractor’s on-site representative, and request acknowledgement of the unacceptable performance. Unacceptable performance will normally result in the Contractor being required to re-perform the unacceptable work. If the work is not able to be re-performed according to specification, the COR will consult with the CO to determine the appropriate resolution. If the Contractor disputes the results of surveillance, the COR must refer the Contractor to the CO for resolution.

5.8. Revisions. Revisions to this QASP are the responsibility of the requiring activity. However as a result of partnering with the Contractor, surveillance checklists may be revised jointly by COR personnel and Contractor personnel. The CO must approve any revisions that are significant enough in nature to impact the quality expectations of the Contractor.

6.0. DOCUMENTATION REQUIREMENTS:

6.1 The COR is responsible for maintaining a Surveillance Folder at a designated location either hardcopy or electronic, which may also be a part of the COR’s official contract file. The following information shall be contained in the Surveillance Folder:

· QASP

· Contractor’s Quality Control Plan, if required.

· Contract Documents, to include the contract, specifications, modifications, and delivery orders.

· Appointment Letters and Training Certificates of the COR and other Surveillance Personnel if applicable.

· Surveillance Checklists/Inspection Forms.

· Quality Assurance Surveillance Schedules, if applicable.

· Corrective Action Notes/Log

· Invoice and payment documents

· Meeting Minutes/Memo’s/Miscellaneous Correspondence

SECTION G - CONTRACT ADMINISTRATION DATA

52.252-2 Clauses Incorporated By Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://acquisition.gov/far/ 52.252-6 -- Authorized Deviations in Clauses (Apr 1984)

DIAR 1452.201-70 Authorities and Delegations (SEP 2011)

(a) The Contracting Officer is the only individual authorized to enter into or terminate this contract, modify any term or condition of this contract, waive any requirement of this contract, or accept nonconforming work.

(b) The Contracting Officer will designate a Contracting Officer's Representative (COR) at time of award. The COR will be responsible for technical monitoring of the contractor's performance and deliveries. The COR will be appointed in writing, and a copy of the appointment will be furnished to the Contractor. Changes to this delegation will be made by written changes to the existing appointment or by issuance of a new appointment.

(c) The COR is not authorized to perform, formally or informally, any of the following actions:

(1) Promise, award, agree to award, or execute any contract, contract modification, or notice of intent that changes or may change this contract;

(2) Waive or agree to modification of the delivery schedule;

(3) Make any final decision on any contract matter subject to the Disputes Clause;

(4) Terminate, for any reason, the Contractor's right to proceed;

(5) Obligate in any way, the payment of money by the Government.

(d) The Contractor shall comply with the written or oral direction of the Contracting Officer or authorized representative(s) acting within the scope and authority of the appointment memorandum. The Contractor need not proceed with direction that it considers to have been issued without proper authority. The Contractor shall notify the Contracting Officer in writing, with as much detail as possible, when the COR has taken an action or has issued direction (written or oral) that the Contractor considers to exceed the COR's appointment, within 3 days of the occurrence. Unless otherwise provided in this contract, the Contractor assumes all costs, risks, liabilities, and consequences of performing any work it is directed to perform that falls within any of the categories defined in paragraph (c) prior to receipt of the Contracting Officer's response issued under paragraph (e) of this clause.

(e) The Contracting Officer shall respond in writing within 30 days to any notice made under paragraph (d) of this clause. A failure of the parties to agree upon the nature of a direction, or upon the contract action to be taken with respect thereto, shall be subject to the provisions of the Disputes clause of this contract.

(f) The Contractor shall provide copies of all correspondence to the Contracting Officer and the COR.

(g) Any action(s)…