KSU SOW .pdf

Kayenta Service Unit – Performance Work Statement 2026 – Telecommunication Voice and Data Unification Services

BACKGROUND

Kayenta Service Unit represents three outpatient health care facilities, Kayenta Alternative Rural Hospital, Inscription House Health Center and the Dennehotso Health Station – all located in the remote northeast region of Arizona and the Navajo Nation. Kayenta Service Unit is staffed and maintained by the U.S. Federal government;

Kayenta Service Unit is also a member of a larger organization called the Navajo Area Indian Health Service

(NAIHS).

SCOPE

This request is for voice and data services for a 1-year contract. The Contractor will deliver services over standard circuit-switched systems and digital circuit services for Kayenta Alternative Rural Hospital, Inscription House Health Center and Dennehotso Health Station. This request will also include minor hardware and software changes/installation required to support the changing business role of Kayenta Service Unit, minor maintenance to hardware supporting the operations of telecommunication services for the Service Unit and for continued support of the system.

OBJECTIVES

The business objective of telecommunication service is maintaining continuity of critical and timely services between Kayenta Service Unit, which include Kayenta Alternative Rural Hospital, Inscription House Heath Center, and Dennehotso Health Station, all NAIHS facilities, non-IHS facilities, patients, and Area Office customers in healthcare, financial and cooperative relationships with partners and agencies on and off the Navajo Reservation.

The services required support the Indian Health Services Mission to raise the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level, including behavioral health care and long-term care for the local Native American population.

Services allow Kayenta Service Unit to:

• Increase health care service availability and accessibility

• Improve health care quality, safety, cost and value

• Broaden health insurance and long-term care coverage

• Recruit, develop and retain a competent health care workforce

• Keep current on technological advances and innovation

The Kayenta Service Unit Division of Information Technology aligns its operations, technical direction and management to support the Navajo Area Indian Health Service Strategic plan, Mission and Business Objectives.

• Delivery of government and industry IT services and systems to clinical and administrate programs via telecommunication services.

• Support IT and Telecommunication technologies under the Federal Enterprise Architecture, GSA Services, and Verizon networks.

• Support transparency and transformation of IT and telecommunication services and systems to and between customer endpoints.

TASK (INFORMATION TECHNOLOGY SPECIFICATIONS)

The contractor will continue to provide voice and data communication services and supplies to meet the Navajo Area Strategic Plan requirements. The service provider will continue to provide new and on-going telecommunication services to Kayenta Service Unit:

• Provide an available telecommunication infrastructure for the delivery of services surrounding Kayenta Service Unit Programs.

• Offer type, level and capacity of dedicated high-bandwidth voice and data communication services (T1, DSL, Point-to-Point, MSDN, etc.)

• Deliver digital channel service, direct inward dialing, exchange telephone service, Navajo local calling plans, local-calling and long-distance services, access services, calling services, line extensions-transport, routing, security, data path and origination/termination points.

• Provide and respond to Kayenta Service Unit for technical support in:

o communication equipment, maintenance, and technical repair on Provider’s network o Fiber optic maintenance and repair on Provider’s network o Microwave and radio communication equipment, maintenance and repair on Provider’s network

DELIVERY

Contractor shall deliver the following:

• Continuity and resiliency in telecommunication services for voice and data networks for the following accounts and new accounts/services:

o 928-697-4000 o 928-197-0711 o 928-672-3000 o 928-658-3377

• Monthly invoicing via United States mail OR electronic mail delivery OR IPP

• Availability for technical support and billing staff for inquiries

• Hardware or software assessments, replacement and repair when called upon

GOVERNMENT-FURNISHED PROPERTY/EQUIPMENT

The following equipment and supplies are present at the indicated place of performance and will be available to the contractor, items not listed shall be provided by the contractor to successfully complete projects, mitigate risk, and reduce impact to the production and services:

• Network cabling and network access within Indian Health Services in support of IHS owned property

• Internet and Telephony services

• Building electrical power in support of IHS owned property

• IHS Technical Documents and SOPs

SECURITY REQUIREMENTS

The contractor shall contact the Division of Information Technology of Kayenta Service Unit and Place of Performance for arrangements for project planning, schedules, discussions, escort and assistance during the performance period of the work. When the contractor(s) is required to be present on U.S. Government property, the contractor shall notify the Information Technology department before entry and may be occupied by Federal staff when access is required to sensitive areas of computer and network equipment.

PLACE OF PERFORMANCE

Three Locations:

1. NAIHS / Kayenta Service Unit / Kayenta Health Center Supervisor Point of Contact: TBD Mailing Address: PO Box 368 Physical Address: HWY 160 M.P. 394.3 Kayenta, Arizona 86033

2. NAIHS / Kayenta Service Unit / Inscription House Health Center Point of Contact: TBD Division of Information Technology Mailing Address: PO Box 7397, Shonto, AZ 86054 Physical Address: HWY 98 & Navajo Route 16, Tonalea, AZ 86044

3. NAIHS / Kayenta Service Unit / Dennehotso Health Station Supervisor Point of Contact: TBD Mailing Address: PO Box 368 / Kayenta, Arizona 86033 Physical Address: HWY 160 BLDG DE-2000, Dennehotso, Arizona 86535

PERIOD OF PERFORMANCE

September 10, 2026 – September 9, 2027.