Revised_DRAFT_PWS_KBS_II.pdf

PERFORMANCE WORK STATEMENT

United States Army Training and Doctrine Command (TRADOC) United States Army Intelligence Center of Excellence (USAICoE)

Knowledge Based Services (KBS) Support

PERFORMANCE WORK STATEMENT

1.0. Knowledge Based Services (KBS)

1.1. Introduction

1.2 Scope ….………………………………………………………………………………

2.0. Applicable Documents

3.0. General Requirements

3.1 Place of Performance

3.2 Travel

3.3 Period of Performance

3.4 Hours of Operation

3.5 Government Holidays

3.6 Contract Management and Administration

3.6.1 Program Management (PM)

3.6.2 Identification of Contractor Employees

3.6.3 Key Personnel

3.6.4 Organizational and Consultant Conflicts of Interest (Services)

3.6.5 Non-disclosure Requirements

3.6.6 Meetings, Conferences, Briefing, and Reviews

3.6.6.2 Post Award Conference Project Management Plan (PMP)

3.6.8 Contractor Furnished Materials

3.6.9 Government Furnished Property

3.6.10 Incidental Administrative Property

3.6.11 Government Facilities

3.6.12 Quality Control

3.6.13 Security……

3.6.14 Key Control

3.6.15 Lock Combininations

3.6.16 Defense Technical Information Center (DTIC)

3.6.17 OPSEC Standing Operating Procedure

3.6.18 Transition

3.6.19 Contractor Manpower Reporting

3.6.20 Dress and Appearance

4.0 Special Requirements

4.1 Antiterrorism (AT) Level I Training…………………

4.2 iWATCH Training

4.3 Threat Awareness Reporting Program (TARP)

4.4 OPSEC Awareness Training……………………

4.5 DoD Cyber Awareness Challenge Training

4.6 Acceptable Use Policy (AUP)

4.7 Intelligence Oversight (IO)

4.8 Security Training

4.9 Controlled Unclassified Information (CUI)……………………

4.10 Derivative Classification Refresher

4.12 Information Assurance Workforce Certification

4.13 Access and General Protection/Security Policy and Procedures

4.14 Non-Government-owned computing systems or devices

4.15 Protection of Sensitive Unclassified Data

4.16 Training

4.17 Access to Protected Information

5.0 Common Tasks

5.1 Program Execution Oversight and Acquisition Support

5.2 Financial Management

5.3 Administrative

5.4 111TH MI Brigade BDE…………………………………

5.4.1 BN S-2 Support …….………………………………

5.4.2 1 BN S-1 Support ….…………………………………

5.5 Human Intelligence (HUMINT) Training – Joint Center of Excellence (HT-JCoE) ... 28

5.5.1 HT-JCOE J-1 Administrative Support

5.5.2 HT-JCoE J-2 Administrative Support

5.5.3 HT-JCOE J-3 Collaboration Support

5.5.4 Registrar Administration Management Support

5.5.5 HT-JCOE J-6 Database Administration/Development Support

5.5.6 HT-JCOE J-8 Travel Assistance Support

5.6 Directorate of Doctrine and Intelligence Systems Training (DDIST)

5.6.1 DDIST Program Coordination

5.6.2 DDIST Resource Management Program Analysis

5.6.3 DDIST Project Coordination

5.6.4 4 DDIST Administrative Support

5.6.5 DDIST Logistics Management Support

5.6.6 DDIST Field Service Support

5.7. Reserve Forces Office (RFO)…………………………………………………………...36

5.7.1. RFO Executive and Student Administrative Support……………………………….37

5.7.2 RFO Strength Management……………………………………………………………38

5.8 Safety……………………………………………………………………………………….39

5.8.1 Safety and Occupational Health (SOH)….…………………………………………...39

5.9. Headquarters and Headquarters Company (HHC) Logistics……………………..…41

5.9.1 HHC Logistics Support…………………………………………………………………41

5.9.2 HHC Human Resources Support……………………………………………………...42

5.10 Directorate of Training (DOT)…………………………………………………………..43

5.10.1 Intelligence Surveillance and Reconnaissance (ISR) Synchcronization Intergration and Support……………………………………….……………………………..43

5.10.2 Credentialing…………………………………………………………………………..44

5.10.3 Teaching, Learning and Technology Division (TLTD) Writing Program Coordinator……………………………………………………………………………………..45

5.10.4 Teaching, Learning and Technology Division (TLTD) Writing Program Tutor….46

5.10.5 MI Library and MISHLC……………………………………………………………….46

5.11 CIO-G6……………………………………………………………………………………47

5.11.1 Specialized Technical Writer/Editor Support………………..……………………...47

5.11.2 Configuration Management and Quality Control

5.11.3 Project Management:

5.11.4 Cyber Security, Information Assurance, and Data Governance

5.11.5 IT Administrative Assistance…………………………………………………………51

5.11.6 Supply Support………………………………………………………………………...52

5.11.7 SIPR PKI Support……………………………………………………………………..53

5.11.7.2 Support Functions…………………………………………………………………...54

5.11.7.3 Program Management Support……………………………………………………55

5.11.7.4 Enhanced Trusted Agent (ETA) / Local Registration Authority (LRA) Support.55

5.11.7.5 Technical Deliverables……………………………………………………………...56

5.11.7.6 Administrative Deliverables………………………………………………………...56

5.12 Military Intelligence Foreign Language Training Center (MIFLTC)(DOT 2).………56

5.12.1 Linguist Proficiency Records…………………………………………………………57

5.12.2 Military Linguist Resources…………………………………………………………...57

5.12.3 Research and Reference Assistance………………………………………………..58

5.12.4 Classroom and Enhanced Training Support ……………………………………….58

5.13 2-13th Aviation Regiment………………………………………………………………..58

5.14 Knowledge Management Office (KMO)……………………………………………….59

6.0 Deliverables

7.0 Acronyms………………………………………………………………………………..60

Exhibit A Contract Data Requirements List…………………………………………………64

Exhibit B Technical Exhibits………………..…………………………………………………65

Exhibit C Information Technology Access and IA Certification Requirements…….……66

Exhibit D Personnel Qualifications………..…………………………………………………67

1.0 Knowledge Based Services (KBS)

1.1. Introduction: The primary mission of the Intelligence Center of Excellence (USAICoE) and specific entities on Fort Huachuca, AZ (herein referred to as USAICoE) is to provide the necessary training and training support activities for initial military training through advanced training for Soldiers, Sailors, Airmen, Marines, Foreign Military, and Civilians, both at the institution and via Mobile Training Teams, supporting both Continental United States and Outside Continental United States. Ancillary missions include activities that ensure new (or improved) systems, processes, procedures, and lessons learned are identified and integrated into current training to provide the Warfighter with relevant training in support of Overseas Contingency Operations.

1.2. Scope: USAICoE requires the contractor (herein the term contractor also refers to its subcontractors) to provide non-personal support services, to include:

administrative support, planning, vision statements and doctrine, course management, program and acquisition support, Information Technology (IT) support and management, and various assessments and studies. These requirements are further detailed in Part 5.0 of this performance work statement. The contractor shall provide unique KBS requirements spread across elements with the 111th Military Intelligence Brigade (MI BDE), Directorate of Training (DOT), Directorate of Doctrine and Intelligence Systems Training (DDIST), USAICoE Chief Information Office G6 (CIO-G6), Reserve Forces Office (RFO), USAICoE Safety Office, HHC USAICoE Supply, USAICOE Director of Resource Management, the HUMINT (Human Intelligence) Joint Center of Excellence (HT-JCOE), the 2-13th Aviation Regiment and Knowledge Management Office (KMO).

2.0. Applicable Documents: The contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures specified herein. The contractor shall perform each requirement in accordance with (IAW) current versions of governing instructions identified. Applicable documents are cited throughout this PWS.

The following provides guidance. The contractor can find the most current version of the documents at http://armypubs.army.mil/ and www.tradoc.army.mil/tpubs/pamndx.htm.

2.1 United States Code:

Document Title

Title 44 Chapter 35 Subchapter III Federal Information Security Management Act of 2002 (FISMA)

29 CFR 1904 OSHA General Industry Standards

29 CFR 1910 Recordings and reporting Occupational Injuries and Illness

29 CFR 1926 OSHA General Industry Standards

29 CFR 1960 OSHA Construction Standards Occupational and Health Administration

2.2 Department of Defense (DoD) Instructions:

DoD 5105.21 Vol 1-3 Sensitive Compartmented Information (SCI) Administrative Security Manual: Administration of Information and Information Systems Security

DoD 5220.22-M

National Industrial Security Program: Procedures for Government Activities Relating to Foreign

DoDM 5200.01, V-1 DoD Information Security Program: Overview, Classification, and Declassification

DoDM 5200.01, V-2 DoD Information Security Program: Marking of Classified Information

DoDM 5200.01, V-3 DoD Information Security Program: Protection of Classified Information

DoDM 5200.01, V-4 DoD Information Security Program: Controlled Unclassified Information (CUI)

DoDD 5205.02E DoD Operations Security (OPSEC) Program

DoDD 8140.01 Cyberspace Workforce Management

DoDI 8500.01 Cybersecurity Risk Management Framework (RMF) for DoD Information Technology (IT) (formally DIACAP)

DODI 1400.25-V410 DoD Civilian Personnel Management System: Training, Education, and Professional Development

DoDI 8510.1 Risk Management Framework (RMF) for DoD Information Technology

DoDI 8520.2 Public Key Infrastructure (PKI) and Public Key (PK) Enabling

DoDI 8530.01 Cybersecurity Activities Support to DoD Information Network Operations

DoD 8570.01-M Information Assurance Workforce Improvement Program

DoDI 8580.1 Information Assurance (IA) in the Defense Acquisition System

2.3 Department of the Army (DA) Pamphlets:

DA PAM 25-1-1 Army Information Technology Implementation Instructions

DA PAM 25-1-2 Information Technology Contingency Planning

DA PAM 25-30 Consolidated Index of Army Publications and Blank Forms

DA PAM 70-1 Army Acquisition Policy

DA PAM 350-9 Index and Description of Army Training Devices

DA PAM 611-21 Military Occupational Classification and Structure

DA-PAM 672-20 Incentive Awards Handbook http://armypubs.army.mil/ http://www.tradoc.army.mil/tpubs/pamndx.htm

2.4 Other DOD Documents:

FM 3-55 Information Collection

ATP 5-19 Risk Management

FH 420-13 Fire Prevention and Protection Program

JP3-12R Cyberspace Operations

DA Form 5248-R Report of Unfavorable Information for Security Determination

DISAC 310-130-2 Management Thresholds (MTs) and Performance Objectives (POs)

2.5 Department of the Army (DA) Documents:

DA Memo 25-52 Staff Action Process and Correspondence Policies

Army Directive 2015-12 Implementation Guidance for Credentialing Program and Career Skills Program

2.6 Department of the Army Regulations (AR):

AR 11-6 Army Foreign Language Program

AR 25-1 Army Information Technology

AR 25-2 Information Assurance

AR 25-50 Preparing and Managing Correspondence

AR 25-400-2 The Army Records Information Management System (ARIMS)

AR 70-1 Army Acquisition Policy

AR 70-13 Management and Oversight of Service Acquisitions

AR 73-1 Test and Evaluation Policy

AR 190-13 The Army Physical Security Program

AR 190-16 Physical Security

AR 190-51 Security of Unclassified Army Property

AR 340-21 The Army Privacy Program

AR 350-1 Army Training and Leader Development

AR 350-32 Army Foundry Intelligence Training Program

AR 350-38 Policies and Management for Training Aids, Devices, Simulators, and Simulations

AR 380-5 Department of the Army Information Security Program

AR 380-10 Foreign Disclosure and Contacts with Foreign Representatives

AR 380-40 Safeguarding and Controlling Communications Security Material

AR 380-49 Industrial Security Program

AR 380-53 Communications Security Monitoring

AR 380-67 Personnel Security Program

AR 381-12 Threat Awareness and Reporting Program

AR 385-10 The Army Safety Program

AR 420-1 Army Facilities Management

AR 525-13 Antiterrorism

AR 530-1 Operations Security

AR 700-127 Integrated Product Support

AR 700-142 Type Classification, Materiel Release, Fielding and Transfer

AR 710-2 Supply Policy Below the National Level

AR 735-5 Property Accountability Policies

2.7 TRADOC Documents:

TRADOC Regulation (TR) 1-11

Sensitive Compartmented Information (SCI) Administrative Security Manual: Administration of Information and Information Systems Security

TR 5-14 Acquisition Management and Oversight

TR 71-20 Concept Development, Capabilities Determination, and Capabilities Integration

TR 135-6 The Army National Guard/United States Army Reserve Liaison Noncommissioned Officer Program at United States Army Training Centers and United States Army Training and Doctrine Schools

TR 350-6 Enlisted Initial Entry Training Policies and Administration

TR 350-9 U.S. Army Training and Doctrine Command Training Devices for Army wide Use U.S. Army Training and Doctrine Command Training Devices for Army wide Use

TR 350-70 Army Learning Policy and Systems

TR PAM 385-1 The TRADOC Model Safety Program and Self-Assessment Guide

TR 385-2 U.S. Army Training and Doctrine Command Safety and Occupational Health Program

TR PAM 350-70-6 Systems Approach to Training Analysis

TRADOC TASKORD IN183314 TRADOC Credentialing Program Transfer of Responsibility

USAICoE 19-134 TRADOC Credentialing Program Transfer of Responsibility

3.0. General Requirements: IAW FAR 37.104 guidance, the Government will neither exercise supervision nor control over contractor employees while performing work under the contract. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are in the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, the contractor shall notify the COR immediately.

3.1 Place of Performance: The primary place of performance for services performed under this PWS is Fort Huachuca, AZ. Travel will be required in performance of this contract.

3.2 Travel: As required, contractor personnel shall travel in support of KBS requirements locally and at remote locations, to include CONUS and OCONUS. All travel requirements shall be validated by the COR and/or technical monitor and submitted at least 48 hours prior to travel (see Attachment A). The contractor shall provide trip reports within five workdays of the completion of each trip performed (regardless of the trip length, purpose, or cost). Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234, FAR 31.205-46 Travel Costs, and the Joint Travel Regulations. (CDRL A001: Trip/Travel Report DI-

MISC-81943).

3.2.1 OCONUS Travel: As required, during overseas travel the contractor shall comply with all applicable local host-nation and international laws, rules, regulations, and policies. Contractor personnel traveling abroad shall possess a valid U.S. passport and all appropriate visas required to travel and conduct the assigned overseas missions.

3.2.3 Reimbursement of Travel, Per Diem, and Special Material Costs

3.2.3.1 Area of Travel. Performance under this contract may require travel by contractor personnel. If travel, domestic or overseas, is required, the contractor is responsible for making all necessary arrangements for its personnel. These include but are not limited to: medical examinations, immunizations, passports/visas/etc., and security clearances.

3.2.3.2 Travel Policy. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of the contract in accordance with FAR Subpart 31.205-26. Travel required by tasks assigned under this contract shall be governed in accordance with: Federal Travel Regulations (FTR), prescribed by the General Services Administration, for travel in the contiguous United States; Joint Travel Regulation (JTR), Volume 2, DoD Civilian Personnel, Appendix A, prescribed by the Department of Defense, for travel in Alaska, Hawaii, and other outlying areas of the United States; and Standardized Regulations (Government Civilians, Foreign Areas), Section 925, "Maximum Travel Per Diem Allowances for Foreign Areas," prescribed by the Department of State, for travel in areas not covered by FTR and JTR.

3.2.3.3 Travel. Travel and subsistence are authorized for travel beyond a fifty-mile radius of the contractor’s office whenever a task assignment requires work to be accomplished at a temporary alternate worksite. No travel or subsistence shall be charged for work performed within a fifty-mile radius of the contractor’s office. The contractor shall not be paid for travel or subsistence for contractor personnel who reside in the metropolitan area in which the tasks are being performed. Travel performed for personal convenience, in conjunction with personal recreation, or daily travel to and from work at the contractor’s facility will not be reimbursed.

3.2.3.3.1 For travel costs other than described in paragraph (c) above, the contractor shall be paid on the basis of actual amount paid to the extent that such travel is necessary for the performance of services under the contract and is authorized by the COR in writing.

3.2.3.3.2 When transportation by privately owned conveyance is authorized, the contractor shall be paid on a mileage basis not to exceed the applicable Government transportation rate as contained in the JTR or SR. Authorization for the use of privately owned conveyance shall be indicated in the basic contract. Distances traveled between points shall be shown on invoices as listed in standard highway mileage guides.

Reimbursement will not exceed the mileage shown in the standard highway mileage guides.

3.2.3.3.3 The contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirements of the mission as set forth in the basic. When it is necessary to use air or rail travel, the contractor agrees to use coach, tourist class, or similar accommodations to the extent consistent with the successful and economical accomplishment of the mission for which the travel is being performed.

3.2.3.3.4 The contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. In no event will such payments exceed the rates of common carriers.

3.2.3.4 Vehicle and/or Truck Rentals. The contractor shall be reimbursed for actual rental/lease of special vehicles and/or trucks (i.e., of a type not normally used by the contractor in the conduct of its business) only if authorized in the basic contract or upon approval by the COR. Reimbursement of such rental shall be made based on actual amounts paid by the contractor. Use of rental/lease costs of vehicles and/or trucks that are of a type normally used by the contractor in the conduct of its business are not subject to reimbursement.

3.2.3.5 Car Rental. The contractor shall be reimbursed for car rental, exclusive of mileage charges, as authorized in the basic contract or upon approval by the COR, when the services are required to be performed beyond the normal commuting distance from the contractor’s facilities. Car rental for a team on TDY at one site will be allowed for a minimum of four (4) persons per car, provided that such number or greater comprise the TDY team.

3.2.3.6 Per Diem. The contractor shall not be paid for per diem for contractor personnel who reside in the metropolitan areas in which the tasks are being performed.

Per Diem shall not be paid on services performed within a fifty-mile radius of the contractor’s home office or the contractor’s local office. Per Diem is authorized for contractor personnel beyond a fifty-mile radius of the contractor’s home or local offices whenever a task assigned requires work to be done at a temporary alternate worksite.

Per Diem shall be paid to the contractor only to the extent that overnight stay is necessary and authorized under this contract. The authorized per diem rate shall be the same as the prevailing per diem in the worksite locality. These rates will be based on rates contained in the JTR or SR. The applicable rate is authorized at a flat seventy-five (75%) percent on the day of departure from contractor’s home or local office, and on the day of return. Reimbursement to the contractor for per diem shall be limited to actual payments to per diem defined herein. The contractor shall provide actual payments of per diem defined herein. The contractor shall provide supporting documentation for per diem expenses as evidence of actual payment.

3.2.3.7 Shipboard Stays. Whenever work assignments require temporary duty aboard a Government ship, the contractor will be reimbursed in accordance with the Joint Travel Regulations, Paragraph C4558, Per Diem For Travel By Ship.

3.2.3.8 Special Material. “Special material” includes only the costs of material, supplies, or services which is peculiar to the ordered data and which is not suitable for use in the course of the contractor’s normal business. It shall be furnished pursuant to specific authorization approved by the COR. The contractor will be required to support all material costs claimed by its costs less any applicable discounts. “Special materials” include, but are not limited to, graphic reproduction expenses, or technical illustrative or design requirements needing special processing.

3.3 Period of Performance: The performance period will be for one base year (or 12 months) and 4 12-month option years.

3.4 Hours of Operation: The contractor will work a standard eight-hour day, plus a lunch break, Monday through Friday, unless otherwise noted in the individual tasks.

However, based on some requirements and schedules, the contractor may need to work weekends, holidays, or evenings, not to exceed the contracted number of hours.

Unless otherwise specified, the contractor shall conduct business between the hours of 0630 through 1830 hours Monday through Friday, except Federal holidays or when Government facilities are closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential for assuring adequate contractor performance.

3.4.1 The Contractor will work a standard eight-hour day between the hours of 0630 through 1830 hours Monday through Friday, unless otherwise noted in the individual tasks. The contractor shall not be required to perform during Federal holidays or when Government facilities are closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. However, based on some requirements and schedules, the Contractor may need to work weekends, evenings, or holidays, not to exceed the contracted number of hours. In those instances where Government personnel have been mandated not to report to work due to an administrative closing (for example National Day of Mourning), the contractor shall be required to perform its normal duties if 1) such duties are not dependent upon Government involvement, 2) contractor personnel are able to gain normal access to their work space (i.e. gate/ building/room access) and; 3) possesses a legitimate need (PWS task) to accomplish. The contractor shall maximize the use of innovative means to ensure that work hour adjustments do not exceed a typical 80-hour bi-weekly (every two weeks) pay period. The contractor shall coordinate the proposed work schedule(s) for contractor personnel who may be required to work excessive hours (beyond a typical 40 hour week/80 hour bi-weekly schedule) with the cognizant Government representative and COR. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential for assuring adequate contractor performance.

3.5 Government Holidays: Federal Government holidays are as follows and the date observed varies every calendar year:

New Year’s Day Martin Luther King Jr.’s Birthday Washington’s Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

3.5.1 The Contractor may need to perform services on Federal Government holidays.

TRADOC may include a military Training Holiday in conjunction with a Federal Holiday weekend, when military personnel do not train or work. These Training Holidays are considered work days for Government civilian personnel, and the Contractor is expected to perform work during these days, unless otherwise indicated by the cognizant PCO.

3.6 Contract Management and Administration:

3.6.1 Program Management (PM): The contractor shall provide, plan, direct, integrate and control the cost, schedule, performance, administrative and managerial resources allocated to meet the PWS requirements. The contractor shall provide a Program Manager as Key Personnel to act as the single and primary Point of Contact (POC) between the contractor, Requiring Activities (RAs), and the Government COR. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and execution of the resources assigned to the requirement(s). The Contractor shall maintain consistent communication with and provide timely response to the designated Government Requiring Activity representative(s), contracting officer, and Contracting Officer’s Representative (COR)/Alternative COR (ACOR) inquiries. The contractor shall assign work effort and maintain proper and accurate timekeeping records of personnel assigned to work on the requirements of this contract. (CDRL A002: Contractor Progress Status and Management Report (CPSMR) DI- MGMT-80227).

3.6.1.1 Financial Management: The Contractor shall plan, budget, schedule, and control all financial resources allocated to meet the requirements of this TO within the funding limitations set forth under the individual contract line items (CLINs). The contractor shall document, track and report the status of all appropriated funds associated with the contract, to include payments, invoices and cancellations against each CLIN and subline item number (SLIN). The contractor shall document and track to its internal Work Breakdown Structure (WBS) consistent with its internal processes.

(CDRL A003: Contract Funds Status Report (CFSR) DI-MGMT-81468)

3.6.2 Identification of Contractor Employees: Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They shall also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

3.6.3 Key Personnel: A Program Manager is essential for the successful accomplishment of the work to be performed under this contract. The contractor agrees the Program Manger (whose resume has been submitted and approved) shall not be removed or replaced during the term of the contract unless the following measures are taken and fully documented in writing.

3.6.3.1 All Key Personnel shall have active, Top Secret clearances to ensure their ability to participate in all requisite meetings, working groups, conferences, performance assessments, progress reviews, etc, throughout the contract. "Key Personnel" proposed shall be U.S. Citizens and identified by name along with their qualifications.

3.6.3.2 Addition or Substitution of Key Personnel (Services)

3.6.3.2.1 A requirement of this contract is to maintain stability of personnel proposed in order to provide quality services. The contractor agrees to assign only those key personnel whose resumes were submitted and approved, and who are necessary to fulfill the requirements of the effort. The contractor agrees to assign to any effort requiring non-key personnel only personnel who meet or exceed the applicable labor category descriptions. No substitution or addition of personnel shall be made except in accordance with this instruction.

3.6.3.2.2 If personnel for whatever reason become unavailable for work under the contract for a continuous period exceeding thirty (30) working days, or are expected to devote substantially less effort to the work than indicated in the proposal, the contractor shall propose a substitution to such personnel, in accordance with paragraph (d) below.

3.6.3.2.3 The contractor agrees that during the term of the contract, no key personnel substitutions or additions will be made unless necessitated by compelling reasons including, but not limited to: an individual’s illness, death, termination of employment, declining an offer of employment (for those individuals proposed as contingent hires), or family friendly leave. In such an event, the contractor must promptly provide the information required by paragraph (d) below to the Contracting Officer for approval prior to the substitution or addition of key personnel.

3.6.3.2.4 All proposed substitutions shall be submitted, in writing, to the Contracting Officer at least fifteen (15) days (thirty (30) days if a security clearance must be obtained) prior to the proposed substitution. Each request shall provide a detailed explanation of the circumstances necessitating the proposed substitution, a complete resume for the proposed substitute, information regarding the full financial impact of the change, and any other information required by the Contracting Officer to approve or disapprove the proposed substitution. All proposed substitutes (no matter when they are proposed during the performance period) shall have qualifications that are equal to or higher than the qualifications of the person being replaced.

3.6.3.2.5 In the event a requirement to increase the specified level of effort for a designated labor category, but not the overall level of effort of the contract occurs, the offeror shall submit to the Contracting Officer a written request for approval to add personnel to the designated labor category. The information required is the same as that required in paragraph (d) above. The additional personnel shall have qualifications greater than or equal to at least one (1) of the individuals proposed for the designated labor category.

3.6.3.2.6 The Contracting Officer shall evaluate requests for substitution and addition of personnel and promptly notify the offeror, in writing, of whether the request is approved or disapproved.

3.6.3.2.7 If the Contracting Officer determines that suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable to perform under the contract is not reasonably forthcoming or that the resultant reduction of productive effort would impair the successful completion of the contract or the task order, the contract may be terminated by the Contracting Officer for default or for the convenience of the Government, as appropriate. Alternatively, at the Contracting Officer’s discretion, if the Contracting Officer finds the contractor to be at fault for the condition, he may equitably adjust (downward) the contract price or fixed fee to compensate the Government for any delay, loss or damage as a result of the contractor’s action.

3.6.3.2.8 Noncompliance with this instruction will be considered a material breach of the terms and conditions of the contract for which the Government may seek any and all appropriate remedies including Termination for Default pursuant to FAR Clause 52.249- 6, Alt IV, “Termination (Cost-Reimbursement)”.

3.6.4 Organizational and Consultant Conflicts of Interest (Services): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational and Consultant Conflicts of Interest (OCI) as defined in FAR Subpart 9.5 and DFARS 209.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. Please be advised that the

Government may not make an award that would result in a prohibited OCI.

3.6.5 Non-disclosure Requirements: Contractor personnel personally and substantially involved in the performance of this contract shall execute and submit a “Non-Disclosure Agreement for Contractor Employees” Form (See Attachment B). Execution of this Non-Disclosure Agreement by Contractor Employees (to include supervisors) is required prior to the commencement of any work on this contract and whenever replacement contractor personnel are proposed. Any information obtained or provided in the performance of this contract shall only be used in the performance of this contract. Additionally, the contractor employees shall complete and sign Attachment C, “Sensitive Data Non-Disclosure Agreement” prior to the commencement of any work under this contract. Copies of both documents shall be provided to the COR upon completion.

3.6.6 Meetings, Conferences, Briefing, and Reviews: The contractor shall be required to host or attend meetings, conferences, briefings, and reviews in performance of the PWS. The Contractor shall ensure the appropriate managerial, supervisory and other personnel knowledgeable of the subject matter are in attendance, either in-person, telephonically or virtually to effectively support and execute KBS program meetings/conferences/briefings/reviews. The contractor shall provide reports for meetings and conferences attended and briefings given within 48 hours of the event completion unless otherwise specified in the timelines of contract activities. The contractor shall provide an Executive Summary consisting of the objectives of the meeting/conference/briefing/review, and any resulting action items, issues, resolutions, or outcomes. (CDRL A004: Report, Record of Meeting/Minutes DI-ADMN-81505)

As required, the Contractor shall prepare presentation materials, and shall record meeting minutes and distribute them to the Government within one (1) business day after the review. (CDRL A005: Conference Minutes DI-ADMN-81250B) (CDRL A006:

Presentation Material DI-ADMN-81373)

3.6.6.1 In-Process Reviews (IPRs): The contractor shall conduct reviews to be co-chaired by a Government and contractor representative. The contractor shall be prepared to explain the reasoning, assumptions and methods used to arrive at any particular conclusion, recommendation, or alternative in the accomplishment of the tasks required by the contract. The contractor shall have required personnel, support, and subcontractors, as appropriate, available to execute the meetings. The Government will provide the facilities to conduct IPRs. The contractor shall prepare the Meeting Agendas as coordinated with the Government. The contractor shall supply presentation materials to the Government as needed prior to the meeting to enhance productivity and mutual understanding of topics.

3.6.6.2 Post-Award Conference: The contractor shall participate in a Government sponsored post-award conference. The Government PCO will notify the contractor of the specific date, location, and agenda. The conference will be used to ensure that the Government and contractor awardees achieve a clear and mutual understanding of all contract requirements, and identify and resolve potential problems. The contractor is encouraged to include representatives of any teaming subcontractors, although limits may be placed on the number of representatives as driven by facility accommodations.

These meetings shall be at no additional cost to the Government.

3.6.7 Project Management Plan (PMP): The contractor shall maintain and update throughout the contract period of performance, a PMP that will be used as a foundation for managing, adapting, and executing the work required by this PWS. The U.S.

Government will host a SharePoint site that the contractor shall use to capture, store, manage, display, and export contract and financial data (such as invoices) and documentation (this will serve as the KBS Automated Information System). (CDRL A007: Project Management Plan DI-MGMT-81797)

The contract and associated modifications shall be posted to include, but not limited to:

Contractor organizational structure (including subcontracts)

Personnel staffing plan (team lead(s), assignments, duration)

Specific Requiring Activity

Title and Description

Points of Contact (both contractor and Government)

Staffing with associated Labor Categories

Period of Performance (start and end dates)

Period of Performance Expiration Notification (45-calendar days)

Place of Performance

Quality Control Plan and amendments, if required

Contract Type

Monthly summary of problems encountered and recommended solutions

Price/Cost

Master Schedule

Summary list of all contractor personnel to include their date of hire and applicable training names/completion date

CDRLs posted with workflow disposition

Action Item Tracking

3.6.8 Contractor Furnished Materials: The contractor shall provide the necessary supplies, and incidentals to perform the requirements of this PWS except those items identified as Incidental Administrative Property.

3.6.9 Government Furnished Property: No Government Furnished Property will be provided due to the terms of the contract.

3.6.10 Incidental Administrative Property: The Government will provide access to office-related Government Property equipment/Information/Software (e.g., computers, desk space with standard office supplies and equipment, network access, Command Access Card (CAC), CAC readers, AKO access, NIPRNET, SIPRNET, phone service, database, electrical power, and networked printer capabilities) while working in

Government spaces for performance of this PWS. The contractor will have access to information concerning acquisition management, programs, processes, and schedules to facilitate the contractor’s performance of this PWS.

3.6.11 Government Facilities: The Government will make available the following facilities: MI Library, Bldg. 62723, Nealis Barracks Bldg. 52204, Bldg. 61730, Kelly Ops, Riley Barracks Bldg. 51005, Leonard wood Hall Bldg. 41408, Nicholson Hall Bldg.

80505, Weinstein Village Bldg. 85302, Hitt Hall Bldg. 81401, Matlack Hall Bldg. 80122, Friedman Hall Bldg. 63902, Rowe Hall Bldg. 63845. The Government reserves the right to substitute similar space in alternate on‐site buildings. Any contractor configuration changes to such space cannot be made without the expressed written consent of the Contracting Officer. All approved configuration changes will be made at the contractor’s expense. In addition, the contractor shall, at its own expense, restore this space to its original configuration, or better, and condition prior to completion of the contract. The contractor shall be responsible for maintaining a neat, clean, and safe allocated work environment. The contractor shall identify the standards of cleanliness in the Quality Control Plan (QCP).

3.6.12 Quality Control: The contractor shall implement and maintain a quality control program. The Contractor shall develop and implement a Quality Control Plan (QCP) that establishes procedures for the identification, prevention, and ensuring non-recurrence of defective services. The adequacy of reports and documentation shall be the responsibility of the contractor. All quality control operations performed by the contractor shall be subject to U.S. Government verification. Verification shall consist of monitoring the operations to determine that the practices and methods of the contractor’s procedures are properly applied. The Contractor shall submit a QCP with contract proposal and update the QCP, as needed, throughout the contract’s performance.

3.6.12.1 The contractor shall ensure its performance meets or exceeds the requirements of this PWS and is in conformance with the contractor’s QCP and Acceptable Quality Level (AQL) metrics in the performance requirements summary (Attachment D). If the contractor’s performance fails to satisfy one or more AQLs, the Government will request a detailed explanation of the deficiency. Based upon the severity of the nonconforming performance, the Contractor shall provide a written explanation regarding why performance was not in conformance with the requirements of the contract, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future. The Contract Discrepancy Report (CDR) shall be returned to the Contracting Officer and COR within five (5) workdays after receipt of the CDR. The Contractor shall maintain copies of all inspection and evaluation reports

3.6.13 Security: The contractor shall comply with the security regulations and requirements specified in Contracts Security Classification Specifications, DD Form 254 and addendums sheets (Attachment E). The contractor shall appoint a security officer, who shall (1) be responsible for handling all security aspects of the work performed under this contract; (2) assure compliance with all DOD and US Army regulations regarding security, including but not limited to AR 380-67, AR 380-5, AR 25-2 and (3) assure compliance with any written instructions from the security or Operations Security (OPSEC) officer or Information Assurance Manager (IAM) of USAICoE. The contractor shall identify and comply with all security requirements and shall identify personnel that no longer require access to Government Information Systems (IS) to the COR within 24 hours.

3.6.13.1 Physical Security: The contractor shall comply with installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by directed by the Homeland Security Presidential Directive- 12, DOD, HQDA and / or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.6.13.2 Personnel Security: All tasks require a clearance for duties and access to U.S. Government systems and technical information. The contractor shall ensure that employees performing under this contract are cleared U.S. Citizens and have the appropriate clearance (ranging from a favorably adjudicated National Agency Check with Inquiries, or an equivalent or higher investigation IAW Army directive 2014-05, to TOP SECRET). As appropriate, the Joint Personnel Adjudication System record shall reflect each contractor as having both eligibility and access to classified information at the appropriate level of classified information for the task involved, prior to performing work. Contractor personnel with an Interim Secret clearance, who do not obtain a Secret clearance within 90 days of the start of contractor performance, shall be removed from the task and replaced with fully cleared personnel.

3.6.13.3 Common Access Card: All contractor employees requiring a Common Access Card (CAC) shall coordinate with the Trusted Associate and complete a DD Form 1172-

2. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

3.6.13.4 Installation Security: The contractor shall obtain the proper temporary vehicle registration and proper valid identification for entrance onto all Government installations and shall follow all installation access requirements. Host installations will require proof of a valid state driver’s license, vehicle insurance, and/or a DoD CAC for entry on to the installation.

3.6.14 Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The contractor shall immediately report any occurrences of lost or duplicate keys to the

COR.

3.6.14.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

3.6.14.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

3.6.15 Lock Combinations: When required, the contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

3.6.16 Defense Technical Information Center (DTIC): In performing this contract, the Contractor will have access to classified materials and information within the United States, and will be authorized to use the DTIC.

3.6.17 OPSEC Standing Operating Procedure: The contractor shall adhere to the TRADOC OPSEC plan, per AR 530-1.

3.6.18 Transition: The contractor shall provide for a thorough, timely and transparent transition. The contractor shall ensure the necessary personnel are available for operational support during the transition periods and that it adheres to all operational instructions, procedures and control directives to minimize negative impacts to the KBS performance requirements. The contractor shall ensure it meets all requirements IAW it’s approved Project Management Plan (PMP) and other actions required to ensure continuity of the customer mission, outstanding requirements or remaining actions for contract completion.

3.6.18.1 Phase-in Period: The contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition of the contracted operations on a non-interfere basis. The Government will make all facilities and equipment accessible to the contractor within the designated period prior to performance start date. The contractor shall be fully staffed and prepared to assume full control of the KBS scope at the conclusion of the phase-in period. During phase-in the incoming contractor shall coordinate with the incumbent contractor (assuming the incumbent contractor was not selected/awarded for continuation of the same service) and Government COR to identify existing challenges, unresolved actions, and/or property accountability, and become familiar with the requirements of this PWS in order to commence full performance of services by the conclusion of the Phase-In period.

3.6.18.2 Phase-Out Period: Prior to the completion of the contract, an observation period shall occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding contractor.

The contractor shall fully cooperate with the succeeding contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the contractor shall approach the following issues: employee notification; retention of key personnel; turnover of work-in-progress, inventories, Government property; removal of contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period.