Jordan BLS PWS15 February 2022.pdf

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Performance Work Statement-BLS for United Stated Forces throughout the Kingdom of Jordan

PERFORMANCE WORK STATEMENT (PWS)

Base Life Support (BLS) for United States Forces throughout the Kingdom of Jordan

15 February 2022

1. GENERAL: This is a non-personal services contract to provide Base Life Support (BLS) services for U.S. Forces throughout Jordan under a land use agreement with the Jordan Armed Forces (JAF) owned property and the United Stated Government (hereafter Government). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, electricity, supervision, other items and non-personal services necessary to perform base life support services in support of U.S. Forces as defined within this Performance Work Statement (PWS) except for those items specified as Government furnished property and services at facilities on JAF owned property leased to Loyalty Support Services (LSS), within a written agreement, to be the exclusive services provider of base life support services. The Contractor shall perform to the standards in this contract. The Contractor’s performance will be observed by the government Administrative Contracting Officer (ACO), Contracting Officer’s Representative (COR) and USG assigned Quality Assurance Specialist (QAS). The contractor will be responsible for damages to Jordanian Armed Forces (JAF) owned facilities and equipment as a result of contractor employee activities.

Eager Lion exercise requirements are identified in the Base Life Support (BLS) for United States Forces throughout the Kingdom of Jordan, Eager Lion Performance Work Statement ANNEX.

1.2. Objectives.

The contractor shall provide all Base Life Support Services as necessary to operate a forward command post under the direction of Combined Joint Operations Center – Jordan (CJOC-J) / Armed Forces – Jordan (ARFOR-J) to support U.S. Forces in Jordan.

1.3. Scope.

The contractor shall provide the following support services at sites where the JAF and LSS have an agreement in place. Individual Task Orders will identify personnel and surge capacity requirements and requirements unique to the location/customer.

i. Lodging Services

ii. Meal Services

iii. Meal Planning Services

iv. Sanitation Services related to Food Preparation, Service, Patron Consumption, and Waste

Disposal

v. Linens and Uniform Storage Services

vi. Climate Control Services (personnel and food stuffs)

vii. Laundry Services

viii. Shower/Latrine Services

ix. Lighting Services

x. Portable Toilets Services

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xi. Hand Washing Stations

xii. Dumpster/Trash Removal

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xiii. HAZMAT Handling, Storage, Removal and Disposal

xiv. Bulk Water Services

xv. Waste Water Services

xvi. Light Set Tower

xvii. Fuel Service Support

xviii. Gym and Fitness Services

xix. TV/Cable/Satellite Service

xx. Wi-Fi Internet Services

xxi. Barber Services

xxii. Janitorial Services

xxiii. Animal and Pest Control/Removal

1.4. Period of Performance (POP).

The period of performance shall be for five 1-year periods with the option to extend an additional five 1 year periods of performance.

1.5. General Information.

1.5.1. Quality Control. The Contractor shall develop and maintain an effective Quality Control Program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s Quality Control Program (QCP) is the means by which it assures that its work complies with the requirement of the contract. A copy of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and the Contracting Officer’s Representative (COR) within 10 days after award. A review of the QPC will be conducted by a Quality Assurance Specialist (QAS) and he or she will recommend approval or disapproval of the QCP to the KO. After Government acceptance of the QPC, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system.

1.5.1.1 Quality Control Reports. The Contractor shall submit a monthly Quality Control Report for each functional area identified in the contract. The report shall be submitted to the COR and KO on the last day of the month for review as part of the Contractor's QCP.

1.5.1.1.1 The Contractor’s Quality Control Plan shall include:

a. An inspection system covering all performance requirements under this contract. It shall specify all areas to be inspected on either a scheduled or unscheduled basis, how often inspections shall be accomplished and the titles of who shall be performing the inspections.

b. The methods for identifying and preventing defects in the quality of services performed before the level of performance becomes unacceptable.

c. All inspections conducted by the Contractor shall be recorded and made available to the U.S.

Government upon request from the Contracting Officer.

1.5.2. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Locally Recognized Holidays. The Contractor shall provide services every day of the year, to include all holidays. The Contractor shall provide services 365 days a year, with limited work hours during all locally

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recognized holidays. Locally recognized national holidays work schedule will be 0900hrs to 1600hrs. To ensure continuous performance, all base services will be on-call. Below is the list of national holidays:

New Year’s Day, 1 January Muhammad’s Birthday Labor Day Jordanian Independence Day Al Isra’wal Miraj King Abdullah’s Accession to the throne Ramadan, as prescribed by local custom Eid-al-Fitr Awal Muharran/New Year Christmas Day 25 December

1.5.4. Hours of Operation. The Contractor is responsible for providing services 24 hours a day, 7 days a week with limited holiday hours as noted in subparagraph 1.5.4 1.5.3. Services shall be required seven days a week, with 24 hour on-call availability. Standard eight-hour work days are expected. The Contractor shall, at all times, maintain an adequate work force to ensure prompt service of customer requirements and for the uninterrupted performance of all tasks defined within this PWS while complying with all Jordanian labor laws.

The Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.4.1. Henceforth, the Contractor shall be advised that the services called for in the Basic Life Support Combined Joint Operations Center – Jordan (CJOC-J) / Armed Forces – Jordan (ARFOR-J) contract should be performed between 0001hrs and 2400hrs, Monday to Sunday (7 days a week) if necessary, at basing locations with the exception of the national holidays listed on subparagraph 1.5.4., where key function personnel for base services will be on-call. The hours of operation may fluctuate upon the concurrence of the COR and the Contractor. Concurrence will be agreed upon and signed within a written memorandum. The Contractor shall at all times, maintain an adequate work force to ensure prompt service of customer requirements and for the uninterrupted performance of all tasks defined within this PWS.

1.5.5. Place of Performance. The locations covered under this IDIQ are registered and existing under the laws of the Hashemite Kingdom of Jordan, owned 100 percent by the Jordanian Armed Forces (JAF). Only Loyalty Support Services (LSS) is authorized to enter and operate within the JAF owned locations throughout Jordan.

1.5.6. Security Requirements. All Contractor personnel requiring entry to the JAF locations under the proposed contract require prior approval through the JAF. The Contractor shall conform to JAF and local Base Access requirements for successful performance of all tasks defined within this PWS.

1.5.6.1. Physical Security. The Contractor shall be responsible for safeguarding and maintaining accountability of all equipment, information, and property provided for Contractors. At the close of each work period, facilities, equipment, and materials shall be secured.

1.5.6.2. Contractor and Subcontractor’s Employees. The Contractor and Subcontractor’s employees will not be permitted on the installation when their presence is considered detrimental to the security of the installation.

The Government reserves the right to require any Contractor employee who endangers persons or property, whose continued employment is considered inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances to be removed from the job site. Removal of employees for any reason does not relieve the Contractor of the requirements to perform all services specified herein. The contractor shall be responsible for ensuring that all employees adhere to military installation access procedures according to the Host Nation Jordanian Armed Forces Directorate of Military Security Protocol. All contractor and subcontractor employees will be required to sign a non-disclosure

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agreement prior to admission on the installation.

1.5.6.3. Base Access Identification Badges. When on site, the Contractor shall adhere to all installation policies and procedures. In order to gain access to a base, the Contractor shall submit a list of all contractors’ personnel to the JAF and COR to be vetted. When required, the contractor will be escorted into the facilities by military personnel.

1.5.6.4. Access and General Protection/Security Policy and Procedures. Contractor employees and all associated sub-contractors shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Jordanian Armed Forces (JAF)). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the JAF. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, JAF, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. The contractor will maintain an installation access roster for each location listed in the PWS, notarized and translated in both English and Arabic which shall be made available to the U.S. Government upon request. The Contractor shall provide an updated installation access roster when new personnel are hired as part of the Contractor workforce. All locations’ outside perimeter will be randomly patrolled by the JAF and a canine (K9) explosive detection dog team will be used to randomly check vehicles and personnel entering the premises.

1.5.6.5. Key Control. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. However, the Government may, at its sole discretion, choose to replace the affected lock or locks or perform re-keying. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees who have been vetted and approved by JAF and the Coalition. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.5.6.6. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be detailed in the contractor’s Quality Control Plan.

1.5.6.7. Security of Classified Items, Systems, and Information. The contractor, as a general rule, shall not have access to classified information. Should classified documents fall into the possession of the contractor, the contractor shall immediately contact the COR for disposition instructions.

1.5.6.8. Special qualifications. The contractor is responsible for ensuring all employees possess all required licenses for operating all equipment and vehicles in accordance with JAF and Jordanian rules, regulations, and laws. Equipment and vehicles include but are not limited to: Motor Vehicles, Material Handling Equipment, Generators, HVAC systems, electrical systems.

1.5.6.9. Removed.

1.5.6.10. Removed.

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1.5.6.11 Removed.

1.5.6.12. Removed.

1.5.6.13. Removed

1.5.6.14. Removed

1.5.6.15. Delivery of Food and Water. The supplies delivered under this contract shall be transported in delivery conveyances maintained to prevent tampering with and /or adulteration or contamination of the supplies, and if applicable, equipped to maintain a prescribed temperature. All delivery vehicles will also be subject to inspection at all times and all places by the COR, Post Veterinarian, and /or Law enforcement Officials. When the sanitary conditions of the delivery conveyance have led, or may lead to product contamination, adulteration, constitute a health hazard, the delivery conveyance is not equipped to maintain prescribed temperatures or the transport results in product "unfit for intended purpose", supplies tendered for acceptance may be rejected without further inspection. As the holder of a contact with the Department of Defense, it is incumbent upon the awardee to insure that all products and/or packaging have not been tampered or contaminated. Delivery conveyances will be locked or sealed at all times, except when actively loading or unloading. Unsecured vehicles will not be left unattended. All incoming truck drivers will provide adequate identification upon request. In the event of an identified threat to an installation, or a heightened force protection/Homeland Security threat Level, the contractor may be required to adjust delivery routes to minimize vulnerability risks and enable direct delivery to DOD facilities.

1.6. Post Award Conference/Periodic Progress Meetings. The contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, CCAS team, and/or COR may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer or approved representative will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

1.6.1. Contracting Officer’s Representative (COR). The COR will be identified at time of award. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: monitor contractor performance of the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor contractor's performance and notify both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7. Personnel.

1.7.1. The Contractor is responsible for the hiring of staff and the badging of qualified personnel who fulfill the following standards:

1.7.1.1. All contractor personnel must meet the host nation employment standards and be cleared to enter the installation from the host nation.

1.7.1.2. All contractor personnel engaged in accountability or management functions shall be somewhat fluent in speaking, reading, writing and comprehending English.

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1.7.1.3. All contractor personnel engaged in maintenance, food preparation, and food serving shall have a limited knowledge of written and spoken English of at least the specific occupation and be expected to understand and carry out verbal instructions.

1.7.2. Program Manager. The contractor shall provide Program Manager(s) (PM) for management of overall contracting issues. PMs shall be vested with a legal authority to legally bind the company and to be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards. The PM or alternate shall be readily available (in person or via telephone) from 0700 am to 1000pm, seven days a week, Sunday thru Saturday during the 365 day calendar year. Outside those particular hours a PM must be available for in-person meeting requests within a 2-hour window. PMs must have 5 years’ experience; consisting of 3 years supervisory experience and shall be fluent in speaking, reading, writing and comprehending English, including the ability to translate the host country language into precise and correct English, and English into the applicable foreign language. On occasion, an employee at this level might be expected to act as an interpreter in situations where considerable importance attaches to proper word meaning. The name of this person, along with alternate(s), who shall act for the Contractor, shall be designated in writing to the Contracting Officer. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. At no time shall this position be vacant.

1.7.3. Onsite Manager (OM). The contractor shall provide an Onsite Manager at each location that shall be responsible for the performance of the work under this proposed contract. An OM shall be physically present on-site 24 hours a day, 7 days a week, Sunday thru Saturday. OMs shall be fluent in speaking, reading, writing and comprehending English. The name of this person, along with alternate(s), who shall act for the Contractor, shall be designated in writing to the Contracting Officer. At no time shall this position be vacant.

1.7.4. Dining Facility Manager. The contractor shall provide a dining facility manager at each location that shall be responsible for the performance of the work activated under this contract to direct work, be responsible for performance in each facility and to meet the specified performance standards. The Dining Facility Manager or a designated assistant shall be present at all times in the dining facility. The Dining Facility Manager must have 5 years’ experience; consisting of 3 years supervisory experience in managing cafeteria style or multi-entree operations providing complete meal service (breakfast, lunch and dinner). Bachelor of Science or Bachelor of Arts in food management may be substituted for 2 years of the 3 years of management experience. Contractor will provide proof that the above requirement is met at the time of solicitation. The name of this person, along with alternate(s), who shall act for the Contractor, shall be designated in writing to the Contracting Officer. At no time shall this position be vacant.

1.7.5. Employee Training. The Contractor will be responsible to train employees as described below.

1.7.5.1. Sanitation. Conduct sanitation training to the standard that all personnel trained as prescribed by TB MED 530 100% of the time.

1.7.5.2. Hazard Communication (HAZCOM). Train all contractor employees in the safe use of chemicals (inventory of products on hand) understanding manufacture’s product labels, and information contained on the Material Safety Data Sheets (MSDS). To the standards specified in Title 29, Code of Federal Regulation Part 1910.1200, Hazard Communication.

1.7.5.3. Equipment Operator/Maintenance. Conduct equipment operating, cleaning and maintenance training. To the standard that all cooks and maintenance personnel trained IAW manufacturer instructions and operating manuals 100% of the time.

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1.7.5.4. Personnel Health and Hygiene and Employee Uniforms. All contractor personnel shall maintain compliance with sanitation and food safety standards. All employees shall wear a clean and complete uniform when working.

1.7.5.5. All contractor personnel must successfully complete Jordanian Ministry of Health pre-employment and ongoing medical screening. All employees are screened for communicable diseases to include TB, hepatitis, and stool screening for parasitic infection. Personnel with a positive testing for hepatitis A or shown to be active carriers of TB cannot serve as food service workers.

1.7. 6. Uniform Requirement. The Contractor shall provide employee uniforms, nametags, and any other specialty clothing (gloves, hair restraints, aprons, etc.). All uniforms shall be in good condition, with no holes, tears, or heavy stains. Uniforms shall be freshly laundered and well fitting. Employees shall not be adorned with facial piercings and males shall not wear earrings. The uniforms shall not contain commercial advertising, except for the Contractors name.

1.7.6.1. Shoes. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher than 1½ inches shall not be worn. All shoes shall be brown or black in color. The Contractor will use their best judgment when determining what employees shall wear protective shoes. Injuries sustained on the job that could have otherwise been prevented are at the Contactor’s own risk.

1.7.6.2. Appearance. All contractor personnel at all times shall always present a neat appearance and shall be easily recognized as contract employees. All employees shall wear a complete uniform compliment (shirt, slacks, hats, etc.) at all times to present a professional appearance. Attire is to be changed daily prior to reporting to work. All contractor personnel are required to bathe and groom themselves daily. Uniforms soiled beyond normal duties should be changed at once. This requires the Contractor to store on-hand at each DFAC an emergency change of clothes.

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PART 2

2. DEFINITIONS & ACRONYMS

2.1. Definitions. For purposes of this Performance Work Statement (PWS) the following terms shall have the meanings presented below:

2.1.1. Buffet. A system of serving meals in which food is placed in a public area where the diners generally serve themselves. The essential feature of the various buffet formats is that the diners can directly view the food and immediately select which dishes they wish to consume, and usually also can decide how much food they take.

2.1.2. Blackwater. Wastewater containing fecal matter and urine. It is also known as foul water or sewage.

Blackwater includes kitchens waste water, contributing to the bacteria and pathogens which could be harmful to humans.

2.1.3. Cafeteria. A type of food service location in which there is little or no waiting staff table service, whether a restaurant or within an institution such as a large office building or school. Instead of table service, there are food-serving counters/stalls, either in a line or allowing arbitrary walking paths. Customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos, which must be served hot and can be quickly prepared.

2.1.4. Clean. Visibly free from debris, dirt or marks.

2.1.5. Communal TBD- Communal areas are those parts for which tenants have a right to use in common with other tenants and for which a contractor is responsible. These include: communal hallways, latrines shared stairways, day rooms and access paths.

2.1.6. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.7. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime contractor.

2.1.8. Contracting Officer (KO). An employee of the US Government with authority to enter into, administers, and/or terminates contracts, and makes related determinations and findings on behalf of the Government.

Note: The contracting officer is the only individual who can legally bind the Government. KO is also synonyms with Administrative Contracting Officer (ACO)

2.1.9. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.10. Controlled Area. A controlled space extending upward and outward from a specified point. This area is

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typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.11. Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.12. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.13. Domesticated Animals. Any of various animals (such as the horse or sheep) domesticated so as to live and breed in a tame condition

2.1.14. Downlink/Download. Connection from the Internet server to the end user device. When user devices receive data from the network core or from higher-level network nodes such as routers and servers.

2.1.15. Hazardous Material. A hazardous material is defined as any substance or material could adversely affect the safety of the public, handlers or carriers during transportation. All DOT hazardous materials are listed in the DOT's Hazardous Material Table.

Hazard Class 1: Explosives 1.1 mass explosion hazard

1.2 projectile hazard

1.3 minor blast/projectile/fire

1.4 minor blast

1.5 insensitive explosives

1.6 very insensitive explosives

Hazard Class 2: Compressed Gases 2.1 flammable gases

2.2 non-flammable compressed

2.3 poisonous

Hazard Class 3: Flammable Liquids Flammable (flash point below 141°) Combustible (flash point 141°-200°

Hazard Class 4: Flammable Solids 4.1 flammable solids

4.2 spontaneously combustible

4.3 dangerous when wet

Hazard Class 5: Oxidizers and Organic Peroxides

5.1 Oxidizer

5.2 Organic Peroxide

Hazard Class 6: Toxic Materials 6.1 Material that is poisonous

6.2 Infectious Agents

Hazard Class 7: Radioactive Material Radioactive I Radioactive II Radioactive III

Hazard Class 8: Corrosive Material Destruction of the human skin Corrode steel at a rate of 0.25 inches per year

Hazard Class 9: Miscellaneous A material that presents a hazard during shipment but does not meet the definition of the other classes

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2.1.16. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

2.1.17. Greywater. Wastewater generated from wash hand basins, showers and baths, which can be recycled on-site for uses such as toilet flushing, landscape irrigation and constructed wetlands.

2.1.18. Individual. Exclusive use by one to two people.

2.1.19. Level 1 English Rudimentary Knowledge. (U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign Service National Handbook) At this level an employee is, at most, required to have a rudimentary verbal understanding of a very limited English vocabulary, and such as might be required in understanding and following instructions of the type that might be given to a motorpool chauffeur. This level of understanding is typically not required for positions such as laborer and trades occupations where contacts are primarily with other local employees.

2.1.20. Level 2 English Limited Knowledge. (U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign Service National Handbook) At this level an employee needs only a limited knowledge of written and spoken English, and a vocabulary limited to the specific occupation. An employee at this level would be expected to understand and carry out verbal instructions of a repetitive character, and to be able to prepare simple reports of the type that might be expected of a motor pool dispatcher.

2.1.21. Level 3 English Good Working Knowledge. (U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign Service National Handbook). At this level an employee is required to have a good working knowledge of both written and spoken English. The employee should be able to read and understand agency regulations, operating instructions, memoranda, and related material concerning the field of work, to prepare correspondence and standardized reports, and to communicate effectively with English speaking staff members and the general public, including both English speaking and non-English speaking persons.

2.1.22. Level 4 English Fluent. (U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 - Foreign Service National Handbook). At this level an employee is required to possess a high degree of proficiency in both written and spoken English, including the ability to translate the host country language into precise and correct English, and English into the applicable foreign language. On occasion, an employee at this level might be expected to act as an interpreter in situations where considerable importance attaches to proper word meaning.

2.1.23. Non-Domesticated Animal. Wild animal which is not naturally tame or gentle, but is of a wild nature or disposition, and which, because of its size, vicious nature, disease carrying nature or other characteristics would constitute a danger to human life or property.

2.1.24. Program Manager/On Site Manager. Individuals that are key contractor personnel who bear on-site and immediate responsibility for performed services. These individuals provide supervision and direction to their employees and are the primary points of contact for JAF and Government personnel.

2.1.25. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.26. Quality Assurance. Government procedures to verify that services being performed by the contractor are acceptable IAW established standards and requirements of this contract.

2.1.27. Quality Assurance Representative / Specialist (QAR / QAS). An official Government representative

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concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.28. Quality Assurance Surveillance Plan (QASP). A written Government document specifying the Surveillance methodology to be used for surveillance of contractor performance.

2.1.29. Quality Control. All necessary measures, processes, oversight, and surveillance taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.30. Shared. Not exclusively used by two people, but not used by more than four people.

2.1.31. Short-Order. Making or serving food that can be cooked quickly when a customer orders it, usually in sight of the customer in a buffet or serving line.

2.1.32. Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.33. Subsistence Prime Vendor (SPV) Program. A centralized subsistence procurement program managed by the US Department of Defense, Defense Logistics Agency (DLA). Under this program, dining facilities operated by US Military or contracted dining facilities order subsistence products using contracts managed by DLA. These commodity contracts are different from other contracts – including the one contemplated in this PWS for receipt, storage, inventory tracking and management, meal preparation, and disposal of food products. Subsistence product procured through the DLA SPV program would be considered government furnished material for the contract contemplated in this PWS.

2.1.34. Uplink/Upload. When a user’s device sends, or uploads, data to a server through the network, this is the Internet uplink part of the networking process. Connection from data communications equipment toward the network core.

2.1.35. Work Day. The number of hours per day the contractor provides services IAW the contract. Services are required 24 hours per day.

2.1.36. Work Week. Sunday through Saturday.

Acronyms.

ACO Administrative Contracting Officer ACOR Alternate Contracting Officer's Representative ACSA Acquisition Cross Service Agreement AFARS Army Federal Acquisition Regulation Supplement AKO Army Knowledge Online AMEDD Army Medical Department APHC Army Public Health Command AR Army Regulation AT Antiterrorism CCE Contracting Center of Excellence CENTCOM Central Command CFR Code of Federal Regulations CF-J CENTCOM Forward-Jordan

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CJIATF Combined Inner Agency Task Force CJSOTF Combine Joint Special Operation Task Force CLIN Contract Line Item Number CMR Contract Manpower Reporting COCO contractor-Owned/contractor Operated COIC Combined Operations Information Center

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CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DBA Defense Base Act (Worker’s Compensation) DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFAC Dining Facility

DFARS

DLA

Defense Federal Acquisition Regulation Supplement Defense Logistics Agency

DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition FSC Federal Supply Code HACCP Hazard Analysis Critical Control Point HAZMAT Hazardous Material – see definition

HIPPA

H5

Health Insurance Portability and Accountability Act of 1996 Prince Hussein Air Base

IAW In Accordance With IDIQ Indefinite Deliverable, Indefinite Quantity ISO International Organization for Standardization JAF Jordanian Armed Forces JCS Joint Chief of Staff JELC Joint Exercise Lifecycle JER Joint Ethics Regulation JTFN Joint Task Force North JTR Joint Travel Regulation KO Contracting Officer LSA Life Support Area

MHE

MFI

Material Handling Equipment Military Food Inspectors

OCI Organizational Conflict of Interest OCIE Organizational Clothing and Individual Equipment OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SOW Statement of Work SPOT Synchronized Pre-deployment Operational Tracker SPV Subsistence Prime Vendor

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TE

TF-J

Technical Exhibit Task Force Jordan

TISA

T22

Troop Issue Subsistence Activity Border Site

UIC Unit Identification Code

USARCENT

COALITION

United States Army Central (Command) Coalition Forces consisting of US and allied personnel

WAWF Wide Area Work Flow VETCOM Veterinary Command

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PART 3

3. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. GENERAL. The Government will not provide any facilities, equipment, and materials during the performance of this contract unless noted otherwise below. However, if any are required in the future, they shall be listed and incorporated into a modification to the contract.

3.2. Services The Government will provide escorts when required. The Government will provide designated, certified personnel to perform technical inspections on a random basis. The Government will provide local accounting forms (headcount sign in sheets).

3.3. Facilities. The US Government (USG) /Jordanian Armed Forces (JAF) will furnish the necessary real estate (land) and very limited infrastructure at the facilities where the JAF and LSS have an agreement in place in Jordan. The JAF furnishes the necessary real estate (land). Depending on location and agreements already put in place, LSS brings in the Relocatable Buildings (RLBs) and the USG pays to lease them. In locations where the USG furnishes relocatable buildings, the USG pays LSS only for services.

3.4. Utilities. N/A

3.5. Equipment. Armed Forces Network (AFN) satellite, cabling and all associated material. The Government will provide the satellite, cabling and all material. The government will provide repair parts for government provided equipment.

3.6. Materials. The US Government will provide all subsistence (food) to be consumed by Coalition Personnel utilizing Defense Logistics Agency’s Subsistence Prime Vendor program. All subsistence to be consumed will be provided by the contractor as needed off the local economy, but will adhere to all local Jordanian sanitation/preparation laws and regulations.

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PART 4

4. CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. General. Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish all supplies, utilities, equipment, materials and labor required to perform all tasks according IAW this PWS. The following highlights key items and services the contractor shall provide:

4.1.1. Planning, organizing, and executing recyclable and hazardous waste pick-up

4.1.2. All tools and equipment

4.1.3. 220v electricity to all facilities

4.1.4. Vehicles and fuel

4.1.5. Laborers, drivers, supervisor

4.1.6. Transportation to/from work in marked vehicles

4.1.7. Clean, identifiable uniforms with company logo

4.1.8. Personal protective equipment, as required

4.1.9. Food and water for employees, as required

4.1.10. All licenses and permits required by host nation regulations to transport, treat and dispose of all recyclable and hazardous wastes.

4.1.11. Requirements to fulfill the obligations of this contract not specifically identified as being provided by either Government or the contractor will be the responsibility of the contractor to provide.

4.1.12. The contractor shall provide billeting facilities for contractor employees in support of Coalition operations at U.S. contracted locations where the JAF and LSS have an agreement in place.

4.1.13. The Contractor shall maintain sufficient stock for meals of disposable divided containers capable of containing foods from the DFAC serving lines and disposable knives, spoons and forks for “Meals to Go” for take-out as identified in individual task orders.

4.2. Services Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish all services IAW the PWS.

4.3. Facilities Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish all facilities IAW the PWS.

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4.4. Utilities. The contractor shall provide all utilities.

4.5. Equipment Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish all equipment IAW the PWS.

4.6. Materials. Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish all materials IAW the PWS.

PART 5 SPECIFIC TASKS

5.1. Basic Services.

The Contractor shall provide Basic Life Support; set up, equipment, materials, electricity, food preparation and handling, water, lodging, laundry and other non-personal services required to perform all base life support services as defined in the PWS to support U.S. Forces and Coalition Forces throughout Jordan. The Contractor shall perform to the standards outlined in the PWS. The Contractor’s performance shall be observed by the U.S. Government Contracting Officer’s Representative (COR) and Quality Assurance Specialist (QAS).

5.2. Lodging, Accommodations and Personnel Services

The Contractor shall provide lodging/billeting services for Coalition Forces and Non-Coalition Forces in accordance with the following:

5.2.1. Rooms shall be in accordance with the CENTCOM Sand Book Standard. Each lodging unit shall be furnished with linen: to include one pillow per bed, one pillow case per bed, one fitted sheet, one regular flat sheet, and one blanket or equivalent. Each bed shall also have a mattress. Each personnel shall have a metal storage type cabinet and or wall locker than can be padlocked to secure personnel items.

Each bed space shall have:

• Single Twin Bed, frame and mattress 81 ¾ inches width, 39 ½ inches height, and 38 ½ inches depth. x A wooden locker or metal locker 47 ¼ inches height, 31 ¾ inches, and width 32 ½ inches depth. Able to be locked with padlock or key locking mechanism.

• Each lodging unit shall have 220v outlets, 2 for each bed space. The Contractor shall supply and maintain all power generation for each lodging unit.

• Each lodging unit shall have 220v outlets, 2 for each bed space. The Contractor shall supply and maintain all power generation for each lodging unit.

Joint Training Center (JTC) (Only for Permanent Party Housing):

Additional rooms are required for the permanent party Department of the Army Civilians and Service members in accordance with AR 420-1 and USARCENT Theater of Operations Housing Policy. The following room types are required:

• Grades 1 (For E-9, CW3, CW4, CW5, O3 and above and GS-10 and above) with 37.2SM net living area: living room, bedroom, private bath, and a kitchen.

There will be two buildings of this type with 48x rooms, two stories high.

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Bedrooms contains:

- 150cm Mattress and frame with (2 pillows, 2 pillow covers, I set of bed sheets and comforter)

- Night stand

- Computer desk

- Computer chair

- TV

- TV stand or shelf

- Couch

- Coffee table

- Cable box

- Wi-Fi (20 Mbps minimum and 100 Mbps maximum) Kitchen contains:

- Knife set and block

- 4 complete sets of cutlery

- 4 complete dining sets

- Toaster

- Blender

- Microwave (Minimum 600 Watts)

- Coffee Maker

- Refrigerator w/o freezer (Min dimensions 80cm x 40cm x 40 cm) The common area contains:

- Communal kitchen with oven and 4 burner stovetop. Electrical or gas ovens and stovetops are both permissible with fire suppression system (wet chemicals) and hood.

- The common areas will have a supply closet with cleaning supplies to include two vacuums, one broom, dust pan, and mop with mop bucket.

- Communal laundry area will have two washing machines and two dryers per floor.

• Grades 2 (For E7, E8, and GS6-9) with 25.1SM net living area: private room and private bath.

There will be one building and a portion of another building of this type with 22x rooms.

Bedrooms contains:

- 150cm Mattress and frame with (2 pillows, 2 pillow covers, I set of bed sheets and comforter)

- Night stand

- Computer desk

- Computer chair

- TV

- Small Couch

- Coffee table

- Cable box

- Wi-Fi (20 Mbps minimum and 100 Mbps maximum) The common area contains:

- The common areas will have a supply closet with cleaning supplies to include two vacuums, one broom,

• Grade 3 (WO1, CW2, O1, O2) with 23SM net living area: private room and private bath.

A portion of one building will contain this type with 9x rooms.

Bedrooms contains:

- 150cm Mattress and frame with (2 pillows, 2 pillow covers, I set of bed sheets and comforter)

- Night stand

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- Computer desk

- Computer chair

- TV

- Small Couch

- Coffee table

- Cable box

- Wi-Fi (20 Mbps minimum and 100 Mbps maximum) The common area contains:

- The common areas will have a supply closet with cleaning supplies to include two vacuums, one broom,

• Grade 4 (For E1 to E6 and GS1-5) with 12.6 SM net living area: private room, bath shared for a maximum of two occupants.

There will be two buildings of this type with 36x rooms.

Bedrooms contains:

- 120cm Mattress and frame with (2 pillows, 2 pillow covers, I set of bed sheets and comforter)

- Night stand

- TV

- Small Couch

- Coffee table

- Cable box

- Wi-Fi (20 Mbps minimum and 100 Mbps maximum) The common area contains:

- The common areas will have a supply closet with cleaning supplies to include two vacuums, one broom,

5.2.1.1. The Contractor shall operate a linen exchange activity. Linens identified for direct exchange shall be exchanged for like items at time of turn-in to include sheets, pillowcases, fitted sheets, blankets, and comforters. The Contractor shall accept linen, at a minimum, two times a week. The Contractor shall conduct a direct mattress exchange for like mattress when mattress become unserviceable. The Contractor shall properly dispose of unserviceable mattresses.

5.2.2. The Contractor shall provide cleaning service for all lodging units, all shared and individual bathrooms. The Contractor shall provide daily cleaning for all communal bathrooms. The Contractor shall clean all individual bathrooms, to include bathrooms shared between two rooms twice a week, if applicable. The Government shall escort the Contractor for shared bathrooms within lodging space. The bathrooms shall be cleaned with antibacterial cleaners, disinfectants and the use of approved cleaning materials. All bathroom fixtures and interior structure, to included, toilets, sinks, showers, urinals, shelving, window sills, spray hoses, floors, ceilings, walls, partitions, mirrors, stalls, dispensers, and hoses, shall be cleaned so that they are free of dust, dirt, lint, and human waste, and trash. Each latrine stall shall have functional toilets with fixed and functioning toilet seats. The doors to the latrine stall shall remain attached and function as designed. The toilets in the latrine stall shall remain firmly attached to the floor and function as designed.

5.3. Access to Accommodations

The Contractor shall not have key control to the accommodations. Key control shall reside with the COR.

5.4. Laundry Services

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5.4.1. The Contractor shall provide laundry service for personnel at each of the BLS locations.

5.4.2. The Contractor shall provide one (1) laundry bag to all assigned personnel. The Contractor shall provide laundry service for one bag per person per visit, not to exceed 5Kg per person, per visit. The Contractor shall accept laundry only placed within the provided laundry bag for services.

5.4.3. The Contractor shall accept laundry for all Coalition personnel. The Contractor shall accept laundry, at a minimum, five times a week on Sunday, Monday, Tuesday, Wednesday and Thursday with return service on the next scheduled laundry service day. The Contractor shall accept laundry, at a minimum, between 0800hrs and 1800hrs on service days. The Contractor shall return laundry at a minimum no later than 0800hrs to 1800hrs on scheduled laundry service days at a common central location.

5.4.4. The Contractor shall be accountable for all articles turned in for laundry service. The Contractor shall provide accountability for all laundry turn-in and issue a numbered ticket inventory of items turned in to the customer.

5.4.5. The Contractor shall be accountable for all Military Uniforms or other articles turned in for laundry service. The Contractor shall provide 100% accountability for all Military Uniforms when clean laundry is picked up. If any linen or laundry item is missing from a delivery, the Contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within three (3) days from the original scheduled delivery date shall be considered as lost. The Contractor shall reimburse the Government or individual owner the replacement cost of the item. The Contractor is responsible for all lost or damages to Government property in their possession. The Contractor shall issue a laundry receipt to each customer with a tracking number. The Contractor shall not be liable for lost laundry if the customer does not report the loss upon pick up, prior to leaving the laundry facility.

5.4.6 The Contractor shall return on the next scheduled laundry service day all articles turned in for laundry service after the customer provides a numbered turn-in ticket to be redeemed for accountability to the customer. The Contractor shall return the clean laundry to the customer upon receiving a laundry receipt from the customer that was issued to the customer at time of turn-in.

5.4.7. The Contractor shall return all clean washed and dried laundry articles, neatly folded inside the labeled laundry bag. Clothing must be returned free of odor, dry, and folded. Clean garments or other items are placed on hangers and placed in protective paper or plastic film bags.