JFK15RFP0023.pdf

1. THIS CONTRACT IS A RATED ORDER RATING PAGE OF PAGES

UNDER DPAS (15 CFR 700)

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

SEALED BID (IFB)

NEGOTIATED (RFP)

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

9. Sealed offers in original and _____________________________ copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in until local time _______________________ (Hour) (Date)

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All Offers are subject to all terms and conditions contained in this solicitation.

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

AREA CODE NUMBER EXT.

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM I CONTRACT CLAUSES

B SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT J LIST OF ATTACHMENTS

D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE

F DELIVERIES OR PERFORMANCE

G CONTRACT ADMINISTRATION DATA L INSTR., CONDS., AND NOTICES TO OFFERORS

H SPECIAL CONTRACT REQUIREMENTS M EVALUATION FACTORS FOR AWARD

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ________ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

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14. ACKNOWLEDGEMENT OF AMENDMENTS AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the

SOLICITATION for offerors and related documents numbered and dated:

DUNS: DUNS+4: CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER 15A. NAME AND

ADDRESS OF

OFFEROR

(Type or print)

15B. TELEPHONE NUMBER 17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

15C. CHECK IF REMITTANCE ADDRESS IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS IN SCHEDULE

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(4 copies unless otherwise specified) 10 U.S.C. 2304(a) ( ) 41 U.S.C. 253(c) ( )

24. ADMINISTERED BY (If other than Item 7) 25. PAYMENT WILL BE MADE BY CODE CODE

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IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

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10. FOR INFORMATION CALL:

11. TABLE OF CONTENTS

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 33

Previous edition is unusable Prescribed by GSA-FAR (48 CFR) 53.214(c)

SOLICITATION, OFFER AND AWARD

SOLICITATION

OFFER (Must be fully completed by offeror)

AWARD (To be completed by Government)

1218-0196

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N/A

JFK15RFP0023

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11-07-2014

The John F Kennedy Center

Attn: Contracting Office Hodd Brown

2700 F Street, N.W.

Washington DC 20566-0001

Item 7 1:00pm 12-08-2014

Hodd Brown 202-416-7953 hrbrown@kennedy-center.org

See Attached Table of Contents

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Attn: Contracting

Contracting Invoices

Attn: Contracting

JFK15RFP0023 Section B

B - 1

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 Price/Cost Schedule

Item Information

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Monthly Housekeeping Services The contractor is to provide the supervision, labor, materials and equipment as deemed necessary to perform the day to day housekeeping services in accordance with the statework of work.

Contract Period: Base POP Begin: 02/01/2015 POP End: 09/30/2015

8.00 month __________________ __________________

0002 Base Period Temporary Additional Services (TAS) This is an unpriced line item for other additional services which are not known at the time of award. These on call services will be reimbursed at the contract's established hourly rates. This service cost is not included in the fixed monthly housekeeping line item.

1.00 lot __________________ __________________

B - 2

Contract Period: Base POP Begin: 02/01/2015 POP End: 09/30/2015

0003 Option Year 1 Monthly Housekeeping Services The contractor is to provide the supervision, labor, materials and equipment as deemed necessary to perform the day to day housekeeping services in accordance with the statework of work.

Contract Period: Option 1 POP Begin: 10/01/2015 POP End: 09/30/2016

12.00 month __________________ __________________

0004 Option Year 1 Temporary Additional Services (TAS) This is an unpriced line item for other additional services which are not known at the time of award. These on call services will be reimbursed at the contract's established hourly rates. This service cost is not included in the fixed monthly housekeeping line item.

Contract Period: Option 1 POP Begin: 10/01/2015 POP End: 09/30/2016

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0005 Option Year 2 Monthly Housekeeping Services The contractor is to provide the supervision, labor, materials and equipment as deemed necessary to perform the day to day housekeeping services in accordance with the statework of work.

Contract Period: Option 2 POP Begin: 10/01/2016 POP End: 09/30/2017

0006 Option Year 2 Temporary Additional Services (TAS) This is an unpriced line item for other additional services which are not known at the time of award. These on call services will be reimbursed at the contract's established hourly rates. This service cost is not included in the fixed monthly housekeeping line item.

Contract Period: Option 2 POP Begin: 10/01/2016 POP End: 09/30/2017

0007 Option Year 3 Monthly Housekeeping Services The contractor is to provide the supervision, labor, materials and equipment as deemed necessary to perform the day to day housekeeping services in accordance with the statework of work.

Contract Period: Option 3 POP Begin: 10/01/2017 POP End: 09/30/2018

B - 4

0008 Option Year 3 Temporary Additional Services (TAS) This is an unpriced line item for other additional services which are not known at the time of award. These on call services will be reimbursed at the contract's established hourly rates. This service cost is not included in the fixed monthly housekeeping line item.

Contract Period: Option 3 POP Begin: 10/01/2017 POP End: 09/30/2018

0009 Option Year 4 Monthly Housekeeping Services The contractor is to provide the supervision, labor, materials and equipment as deemed necessary to perform the day to day housekeeping services in accordance with the statework of work.

Contract Period: Option 4 POP Begin: 10/01/2018 POP End: 09/30/2019

0010 Option Year 4 Temporary Additional Services (TAS) This is an unpriced line item for other additional services which are not known at the time of award. These on call services will be reimbursed at the contract's established hourly rates. This service cost is not included in the fixed monthly

B - 5 housekeeping line item.

Contract Period: Option 4 POP Begin: 10/01/2018 POP End: 09/30/2019

0011 Unpriced Option Line Item

This is added as an option for housekeeping services at a date unknown at the time of the award. When required, this line item price will be established at the hourly rates of that period of performance included in this contract.

0.00 __________________ __________________

GRAND TOTAL __________________

Labor Category Hourly Rates Hourly Rates Hourly Rates Hourly Rates Hourly Rates

Period of Performance (POP)

8 months BASE 2/1/2015 9/30/2015

Option Year 1

10/1/2015- 9/30/2016

Option Year-2

10/1/2016- 9/30/2017

Option Year 3

10/1/2017- 9/30/2018

Option Year 4

10/1/2018- 9/30/2019

***CREW LEADER

***HOUSEKEEPER

***WAXER/BUFFER

*JANITOR

B - 6

*HOUSEKEEPING

AIDE

*WINDOW

CLEANER

*MAID or

HOUSEMAN

PROJECT

MANAGER

SUPERVISOR

For additional Labor Categories pertinent to your firm proposed

***Labor Category on predecessor contract on a Collective Bargaining Agreement (CBA)

*Labor Category on prescribed Wage Determination No. 2005-2103 Rev No. 14 dtd7/25/2014

JFK15RFP0023 Section C

C - 1

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 STATEMENT OF WORK

Background

The John F. Kennedy Center for the Performing Arts (The Kennedy Center or Government) is a living presidential memorial mandated by Congress to present and produce the finest performing arts from this country and abroad. It is a 501(c)(3) not-for-profit organization, but because the Center is a national memorial, it receives federal funds for building maintenance and operations. The largest cultural facility of its kind, it consists of 1.5 million square feet situated on 17 acres. It houses eight theaters of varying sizes, two restaurants, administrative offices and parking garages. It attracts over three (3) million visitors each year with performances and other special events offered 365 days of the year.

A.1 Option Expansion

The Kennedy Center will be undergoing an expansion project that will be approximately 60,000 square feet and will be located south of the John F. Kennedy Center for the Performing Arts. This facility will include rehearsal space as well as dedicated classroom space and other multipurpose rooms for the Kennedy Center’s extensive arts education programs. Construction is expected to be completed by 2017. When required, the additional services price will be negotiated.

A. Scope of Work

The contractor shall provide all management, supervision, personnel, equipment, and supplies necessary to provide custodial and related services at The Kennedy Center as described herein. Services are to be provided on a seven day per week schedule, with primary coverage from 6:00 a.m. – midnight. There will be a

“graveyard” shift from 10:30 p.m. to 7:00 a.m. five nights per week to handle floor maintenance (stripping and waxing) that cannot be done during the primary shift.

B. Green Housekeeping Intent / Purpose

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Reduce exposure of building occupants and maintenance personnel to potentially hazardous chemical contaminants that adversely impact air quality, occupant well-being, and the environment. Maintain a healthy indoor environment by using sustainable cleaning methods. Purchase materials and equipment with sustainable criteria to support emerging markets for recycled content, energy efficient, etc. materials.

The commitment to Green Housekeeping is a noteworthy one that complements and exceeds the requirements of the US Green Building Council’s LEED® rating system. Cleaning products shall comply with the criteria of Green Seal standard GS-37 (see www.greenseal.org) OR California Code of Regulations, Title 17 Section

94509, VOC standards for cleaning products (go to www.calregs.com, click on California Code of

Regulations and perform a keyword search for 94509). In addition, concentrated cleaning products are encouraged when available.

C.2 REQUIREMENTS

A. Supervision

The contractor shall manage and supervise the contract work and be available at all times when the contract work is in progress to receive notices, reports, or requests from the Contracting Officer (CO) or his/her representative. The primary goal is to ensure that management teams have the necessary knowledge and tools to implement a variety of cost-effective and environmentally responsible practices that will positively affect their health and housekeeping goals. This green housekeeping policy outlines a clear set of procedures aimed at reducing the impact of harsh chemicals and solvents on indoor environmental quality. By eliminating the use of toxins, reducing the use of paper and other raw materials and safeguarding the health and safety of building occupants the contractor meet the overarching healthy indoor air quality standards set forth by the owner.

1) Project Manager: A project manager shall be on site 40 hours a week, coordinating their weekly schedule with the Contracting Officer’s Technical Representative (COTR).

2) On-Site Supervisors: The contractor shall provide in writing to the CO the names and telephone numbers of on-site supervisors. The term "on-site supervisors" means persons designated in writing by the contractor who have authority to act on behalf of the contractor on a day-to-day basis at the work site, each specific work schedule (daytime or evening schedules). English communications required.

3) Theater Crew Leaders: The contractor shall be responsible for maintaining staffing appropriate for the workload imposed by the schedule of events and performances at The Kennedy Center. A crew leader shall be provided for the Opera House, the Eisenhower Theater, the Concert Hall, the Terrace Theater, the

Theater Lab, and the Family Theater. Each crew leader shall be responsible for timely ensuring that the requirements of the Theater Managers, CO, or COTR are satisfied. This requirement is in addition to the shift supervision detailed elsewhere. Each crew leader shall be on duty at least one hour before and leave not sooner than one hour after each house performance.

Quality assurance and control processes are necessary to maintain a healthy indoor environment by instituting standard operating procedures that address sustainable products and equipment, encourage hand hygiene, promote safe handling and storage of chemicals, and endorse staff training.

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Performance and implementation of this plan will be continuously monitored and evaluated to ensure that established Green Cleaning Goals are met. The following table outlines each of the Green Cleaning

Goals, how each goal is measured and monitored, and the quality assurance process used to verify performance.

The table below outlines specific goals of the Quality Assurance & Control Processes for the contractor to employ:

Goal Quality Assurance and Control Process

Thirty percent (30%) of total annual purchases (by cost) of cleaning and custodial products and materials meet the sustainability criteria identified in this green housekeeping policy.

Prior to purchasing custodial products, the COTR will review the purchasing information provided by the custodial contractor. This includes the purchasing worksheet, the cleaning product invoices and the products used onsite to ensure sustainable products are purchased whenever possible.

Powered cleaning equipment purchased for use in the facility meets the sustainability criteria identified in this green housekeeping policy.

The responsible party shares the LEED green housekeeping policy with custodial contractors. Custodial contractors must request approval for the purchase of any powered cleaning equipment to be used in the facility.

Maintain best practices for cleaning the facility; including proper cleaning methods, thorough cleaning and appropriate use of equipment.

The responsible party performs routine walk throughs of the facility and visually confirms that the appropriate cleaning methods are implemented and the custodial crew is using the equipment properly. Any problems are noted and addressed as soon as possible.

Maintain proper handling and storage of cleaning chemicals.

The responsible party performs routine walk throughs of the facility, including chemical storage rooms, visually inspecting the chemical storage areas for proper use and storage. Any problems are noted and addressed as soon as possible.

Provide and monitor custodial staff training.

Maintain a log for all training sessions held noting the attendance of the custodial staff. Training certificates are sent to the

Contracting Officer (CO) upon completion of training.

The Contractor shall submit written certification to the COR within five (5) days of the completion of training

Achieve high level of satisfaction with building cleanliness.

The Responsible Party strives to maintain a high level of cleanliness at all times. Dissatisfied workers are encouraged to contact the COTR with complaints.

Complaints are then delivered to the Responsible Party, who immediately documents and corrects the problem.

C - 4

Chemicals and Storage Guidelines

Concentrated cleaning products should be utilized when available in order to reduce packaging waste.

Any chemical kept in the janitor closets has a “blend center” system which contains the liquid cleaning products and delivers out proper measurements for dilution.

The custodians use various chemicals to perform their cleaning tasks. These chemicals are stored in the janitorial closets and our cleaning staff must follow these guidelines:

Material Safety Data Sheets (MSDS) must be available to all employees. Custodians are trained on MSDS and

Chemical Handling annually.

All containers must be properly labeled to be easily identified

All cleaning products must be properly stored in a safe manner. No liquids will be placed on shelves above eye level

Custodians must use appropriate Personal Protective Equipment

Chemical dilution systems must be properly used for safe chemical mixing

Closets should not have unnecessary amounts of chemicals. The main storage area, located in a low traffic area, will be used to store large amounts of inventory

Only authorized employees shall have access to the main storage room (supervisor, etc)

C.3 EQUIPMENT AND UTILITIES

A. Supplies

The contractor shall furnish all supplies necessary for the performance of the work of this contract unless otherwise specified herein. These supplies and materials shall be of a quality to conform with applicable

Federal specifications, including specifications for dealing with vomit, blood, and other bodily/hazardous fluids. Supplies must also protect vulnerable building occupants and therefore meet the Green Seal Standard

(GS-37) or CA Code of Regulations, Title 17 Section 94509 for LEED purposes. Five work days prior to the starting date of the contract, the contractor shall submit to the CO for approval, a list containing the name of the manufacturer, the brand name and intended use of each of the materials proposed for use in the performance of the work. A Material Safety Data Sheet (MSDS) and sample of the product shall be submitted with the list. This list shall be updated each and every time when changes occur. At least six major cleaning needs have been selected to address several cleaning functions in this policy.

Upon written request by the CO, any material which the CO suspects does not meet Federal specifications, LEED product requirements and the Kennedy Center desired quality shall be tested by a recognized testing laboratory at the contractor's expense. A copy of the laboratory report giving the results of the test and a sample of each product shall be submitted to the CO.

Whenever feasible, purchase cleaning products that meet one or more of the following standards as outlined in IEQ Credit 3.3 per LEED EBOM v 2009:

o Green Seal GS-37, for general-purpose, bathroom, glass and carpet cleaners used for industrial and institutional purposes.

o Environmental Choice CCD-110, for cleaning and degreasing compounds.

C - 5 o Environmental Choice CCD-146, for hard surface cleaners.

o Environmental Choice CCD-148, for carpet and upholstery care.

Whenever feasible, purchase disinfectants, metal polish, floor finishes, strippers or other products not addressed by the above standards that meet one or more of the following standards as outlined in IEQ Credit

3.3 per LEED EBOM v 2009:

o Green Seal GS-40, for industrial and institutional floor care products.

o Environmental Choice CCD-112, for digestion additives for cleaning and odor control.

o Environmental Choice CCD-113, for drain or grease traps additives.

o Environmental Choice CCD-115, for odor control additives.

o Environmental Choice CCD-147, for hard floor care.

o California Code of Regulations maximum allowable VOC levels for the specific product category.

Whenever feasible, purchase disposable janitorial paper products and trash bags that meet one or more of the following standards as outlined in IEQ Credit 3.3 per LEED EBOM v 2009:

o Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (or local equivalent for projects outside of the U.S.) for Janitorial Paper and Plastic Trash Can Liners.

o Green Seal GS-09, for paper towels and napkins.

o Green Seal GS-01, for tissue paper.

o Environmental Choice CCD-082, for toilet tissue.

o Environmental Choice CCD-086, for hand towels.

o Janitorial paper products derived from rapidly renewable resources or made from tree-free fibers.

B. Equipment

All necessary cleaning equipment including power driven floor scrubbing machines, waxing and polishing machines, large industrial type vacuum cleaners for wet and dry pickup needed for the performance of the work of their contract shall be furnished by the contractor. The vacuum cleaners shall be maintained in good working order and shall be such that dust is captured and not redistributed into the air. Such equipment shall be of the size and type customarily used in work of this nature. All equipment shall be marked with the company’s name, shall be maintained by the company, and shall be stored on site at The Kennedy Center.

The contractor shall, at all times, maintain an adequate supply of mops, squeegees, brooms, and other cleaning equipment to perform the daily cleaning tasks. The Kennedy Center will provide storage for the contractor's cleaning equipment. Contractor shall supply a list and count of above equipment. When necessary to perform certain contract requirements, the Contractor shall be responsible for renting or otherwise obtaining the necessary lift equipment (such as JLG, Denka, Genie) to perform those tasks and shall the trained and certified personnel available to operate these lifts.

Whenever feasible, purchase powered cleaning equipment meeting the sustainability criteria outlined in IEQ

Credit 3.4 per LEED EBOM v 2009 as listed below:

C - 6

Equipment Requirement

Vacuum Cleaners Must meet the requirements of the Carpet & Rug

Institute “Green Label Testing Program” and operate with a sound level less than 70dBA.

Hot water extraction equipment used for restorative deep cleaning

Must meet the requirements of the Carpet & Rug

Institute “Seal of Approval” Testing Program for deep-cleaning extractors.

Powered floor maintenance equipment such as floor buffers and burnishers.

Must be equipped with vacuums, guards and other devices for capturing fine particles. Must operate with a sound level less than 70dBa.

Propane-powered floor maintenance equipment

Must have high efficiency, low-emissions engines with catalytic converters and mufflers that meet the

California Air Resources Board (CARB) or

Environmental Protection Agency (EPA) standards for the specific engine size and operate with a sound level of less than 90dBA.

Automated scrubbers Equipped with variable-speed feed pumps and on-board chemical metering to optimize the use of cleaning fluids.

Powered Equipment Must be ergonomically designed to minimize vibration, noise and operator fatigue.

Battery-powered equipment Equipped with environmentally preferable gel batteries.

Equipment Should have rubber bumper guards to reduce damage to building finishes and surfaces.

Micro fiber technology Must be used to reduce cleaning chemical consumption.

A log will be kept for all powered cleaning equipment to document the date of equipment purchase and all repair and maintenance activities and include vendor specification sheets for each type of equipment in use.

The custodial service provider is responsible for inspecting existing equipment to determine if the equipment is operating within manufacturer’s specifications. All equipment which is damaged must be identified, removed from service and repaired or identified as surplus equipment if the item cannot be repaired. The custodial service provider is responsible for maintaining monthly inspection and maintenance and repair logs.

Additionally, manufacturer specification sheets for each type of equipment in use are maintained.

Chemicals and Storage Guidelines

Concentrated cleaning products should be utilized when available in order to reduce packaging waste.

C - 7

Any chemical kept in the janitor closets has a “blend center” system which contains the liquid cleaning products and delivers out proper measurements for dilution.

The custodians use various chemicals to perform their cleaning tasks. These chemicals are stored in the janitorial closets and our cleaning staff must follow these guidelines:

Material Safety Data Sheets (MSDS) must be available to all employees. Custodians are trained on MSDS and

Chemical Handling annually.

All containers must be properly labeled to be easily identified

All cleaning products must be properly stored in a safe manner. No liquids will be placed on shelves above eye level

Custodians must use appropriate Personal Protective Equipment

Chemical dilution systems must be properly used for safe chemical mixing

Closets should not have unnecessary amounts of chemicals. The main storage area, located in a low traffic area, will be used to store large amounts of inventory

Only authorized employees shall have access to the main storage room (supervisor, etc)

Sustainable Cleaning Materials, Products and Supplies

For custodial purchase, the client established a goal to purchase 30% or more of sustainable products. The following guidelines are used when evaluating a cleaning product for purchase.

Cleaning product meets the Green Seal GS-37 requirements (see Resources below) or the following

Environmental Choice Program cleaning standards: CCD-110, CCD-146 or CCD-148.

For products such as disinfectants, carpet cleaners, floor finishes or strippers and metal polish, use products that comply with Green Seal GS-40 OR the California Code of Regulations maximum allowable VOC levels OR the following Environmental Choice Program cleaning standards: CCD-112, CCD-113, CCD-115 or CCD-147.

Disposable janitorial paper products and trash bags that meet the minimum Requirements of U.S. EPA's

Comprehensive Procurement Guidelines OR Green Seal’s environmental standards for Paper Towels and Napkins

GS-09 and Tissue Paper GS-01 (see Resources) or the following Environmental Choice Program cleaning standards CCD-082 or CCD-086 OR Janitorial paper products derived from rapidly renewable resources or made from tree fibers.

Hand soaps that do not contain antimicrobial agents (other than as a preservative system), except where required by health codes and other regulations (i.e. food service and health care requirements) or those that comply with

GS-41 or CCD-104.

Resources

Green Seal standards: http://www.greenseal.org/GreenBusiness/Standards.aspx

Environmental Choice Green Product Database: http://www.ecologo.org/en/certifiedgreenproducts/

Environmental Protective Agency (EPA) Comprehensive Procurement Guidelines: http://www.epa.gov/cpg/

C. Uniforms

All contractor’s employees, including supervisors, shall wear uniform clothing for http://www.ecologo.org/en/certifiedgreenproducts/ http://www.epa.gov/cpg/

C - 8 ready identification, display Kennedy Center IDs at all times, and be in uniform from the date they report for duty. Contractor’s employees shall wear uniforms consisting of shirts and trousers, coveralls, or smocks. The uniform shall have the contractor's name easily identifiable, affixed thereon in a permanent or semi-permanent manner. Any color or color combinations, as appropriate, may be used for uniforms, except blue. Contractor’s employees working the evening shift and who work in public areas shall wear black trousers or skirt, a white shirt with collar, and black shoes. Contractor’s employees who are engaging in particular cleaning requirements that may require an attire different than that outlined above may be granted an exception by the Contracting Officer. Contractor’s employees shall dress neatly commensurate with the tasks being performed. Writings on undergarments must not be seen reflecting through their white shirts.

C.4 QUALIFICATIONS OF PERSONNEL

A. Supervisory Employees

1) Project Manager: The Project Manager shall possess at least 7 years of recent (within the past 10 years) experience in managing and directing cleaning type operations in a supervisory capacity, inclusive of fifty

(50) or more people. The Project Managers shall be able to communicate effectively in English. A detailed resume containing the information specified below for both a new and a replacement Project

Managers shall be submitted to the CO prior to the assignment of that person to the contract. They must have proven ability to plan, coordinate, motivate, lead, direct and control the human resources under this contract, as well as maintain all equipment designated to service this contract, and all required supplies.

2) On-Site Supervisors: All supervisory personnel engaged in directing the work to be accomplished under this contract shall possess at least 5 years of recent (within the past 7 years) experience in directing cleaning type operations in a supervisory capacity. All supervisory staff shall be able to communicate effectively in English. A detailed resume containing the information specified below for both new and replacement supervisors shall be submitted to the CO prior to the assignment of any supervisors to the contract.

3) Theater Crew Leaders: All theater crew leaders engaged in directing the work to be accomplished under this contract shall possess at least 3 years of recent (within the past 5 years) experience in directing cleaning type operations in a supervisory capacity or seven years of hand-ons experience in the cleaning field. All theater crew leaders shall be able to communicate effectively in English. A detailed resume containing the information specified below for both new and replacement theater crew leaders shall be submitted to the CO prior to the assignment of any supervisors to the contract. Resumes shall contain, at a minimum, the following information:

(a) The full name of the proposed key personnel, including nicknames or alias.

(b) A detailed description of the required employment history as specified above of the proposed key personnel.

(c) The names and addresses of the companies for whom the proposed key personnel worked for the required period of employment as specified above, along with the names and telephone numbers of his or her immediate supervisors.

(d) Last two performance evaluations.

B. Non-Supervisory Personnel

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The personnel employed by the contractor shall have the competency, capability and qualifications to perform custodial type work. All personnel shall be able to communicate effectively in English.

C.5 QUALITY CONTROL PROGRAM

A. Plan/Updates

The contractor shall establish a quality control program to assure the requirements of the contract are provided as specified in the contract. The contractor shall submit a copy of the Quality Control Program to the CO for approval no later than 30 days after the date of the contract award. This Quality Control Program shall work in accordance with the Quality Assurance and & Control Processes outlined in Section C.2.a.

The format used shall be at the contractor’s option; however, the plan shall address all requirements of the statement of work, including but not limited to, a checklist which shall include every area of the operation serviced by the contractor as well as every task to be performed under the contract. In the event that new work is added to the contract, the contractor shall submit an updated plan to the CO within ten (10) days.

B. Inspection

The program shall include, but not be limited to, the following:

1) The contractor shall establish and execute an inspection system which addresses all services required under this contract. The inspections shall be conducted by the contractor at least twice per month. The checklist used for this inspection and the name of individual(s) who performed the inspection shall be given to the COR within three (3) days of the inspection. The inspection system shall address a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable.

C.6 STANDARDS OF CONDUCT

The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The contractor shall also be responsible for taking any necessary disciplinary actions with respect to its employees. The contractor is also responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, computers, or other items except as authorized.

The contractor shall ensure that its employees conduct themselves in accordance with the high visibility and stature of The Kennedy Center as a national cultural institution and National Memorial. The contractor’s employees shall strive to stay out of sight of patrons and visitors as much as possible while performing their duties. They shall utilize non-public thoroughfares within the building whenever possible, and shall choose areas for assembly and for waiting which are out of sight of the patrons and visitors. All contractor’s employees shall maintain a neat and clean appearance, with uniforms worn in a proper manner. Consumption of food or drink while in uniform in the public spaces shall be strictly prohibited. Loitering in public spaces while in uniform shall also be prohibited.

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C.7 RECORDING PRESENCE

All contractor personnel shall sign in when reporting for duty and sign out when leaving at the end of the work day. The sign in and sign out location shall be designated by the contractor.

C.8 KEY CONTROL

The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the

Government are not lost or misplaced and are not used by unauthorized persons. Keys issued to the contractor shall not be duplicated. The contractor shall develop procedures (covering key control) for inclusion in the quality control plan (See Paragraph C.5.A above).

If a standard key is lost, the lock(s) for the room(s) involved shall be replaced by the Government and the total cost, including parts and labor, will be deducted from the contractor's monthly payment. In the event a master key is lost or duplicated, the Government will replace all locks and keys for the system and the total cost will be deducted from the monthly payment due.

The contractor shall report the occurrence of a lost key to the COTR immediately.

It is the responsibility of the contractor to prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. It is also the responsibility of the contractor to prohibit the opening of locked areas by the contractor's employees to permit entrance to persons other than contractor’s employees engaged in the performance of assigned work in those areas.

C.9 COORDINATION WITH GOVERNMENT REPRESENTATIVE

The contractor or authorized representative shall attend all regular status meetings with the designated COTR.

The times and frequency of such meetings will be determined by the CO. Meetings shall be used to discuss work status, coordination issues, proposed changes, work requirements, etc.

The contractor shall maintain a daily communication log on what work has been performed. The COTR will have 24 hour access to this log.

C.10 SPECIFIC WORK DUTIES

The contractor shall assign sufficient personnel to perform all duties identified.

Restrooms

Scheduling of personnel shall be done in a timely fashion to ensure that the cleaning of restrooms is completed 30 minutes before the opening of the theaters to patrons and prior to the beginning of any intermissions. The contractor shall coordinate this scheduling, on a daily basis, based on weekly schedule of

Theater Operations.

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Services shall be performed as follows:

(1) All public restrooms on Parking Level A, B, C, North Gallery and Atrium – at a minimum of three (3) times daily, and other times as necessary, before 9:30 a.m., between 12 noon and 1 p.m, and then by 5:30 p.m. See Clause C.12, SPECIAL CARE/MAINTENANCE PROCEDURES FOR DAILY CLEANING

OF TERRAZZO SURFACES

(2) KC Cafe area restrooms, every 2 hours at a minimum, or as necessary between 8 a.m. and 8 p.m.

(3) Theater restrooms shall be serviced prior to 10am, prior to all shows, and after all intermissions, and at other times as necessary.

(4) Restrooms, other than those mentioned above, shall be cleaned at least once daily and at other times as necessary.

Daily - The following services shall be performed each time the restroom is serviced:

The following are basic steps to help minimize the need for antimicrobial products:

A two-step process should generally be used with antimicrobials.

Clean first and then apply the disinfectant. Wait the recommended time before rinsing (usually at least

10 minutes); perform other tasks while waiting for the antimicrobial to take effect. Most disinfectants are not cleaners, and are usually only effective on a clean surface.

o Use disinfectants only when and where required.

o Change mop heads and sponges as needed.

o Carefully clean areas where water collects and condenses.

(1) Urinals, and toilets, including seats and fixtures: Wash and sanitize with disinfectant; remove all rust and all marks, including watermarks.

(2) Mirrors and wash basins including fixtures: Clean thoroughly, leaving them free of any foreign objects or marks.

(3) Sanitary napkin receptacles: Empty, clean, sanitize with disinfectant and suitably reline.

(4) Dispensers, shelves, and brightwork: Damp wipe and polish.

(5) Ledges and sills: Dust and clean as required.

(6) Walls and doors: Clean.

(7) Metal toilet partitions: Wash and sanitize, leaving them free of any foreign objects or marks.

(8) Trash receptacles: Empty and damp wipe, sanitize and suitably reline. Outer surfaces are to be left free of any foreign objects or marks.

(9) Floors: Maintain in stain-free condition, sweep and sanitize with an approved detergent.

(10) Liquid soap dispensers: Keep refilled with properly diluted solution. Wipe clean of all prints and any marks.

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Healthy hand hygiene is promoted by providing soap and soap dispensers in all bathrooms within the facility.

Custodians are required to wash their hands on a routine basis while cleaning the facility. Additionally, when feasible, alcohol based waterless hand sanitizer will be made available within the facility.

Whenever feasible, purchase hand soap products that meet one or more of the following standards as outlined in

IEQ Credit 3.3 per LEED EBOM v 2009:

No antimicrobial agents (other than as a preservative) except where required by health codes and other regulations (e.g., food service and health care requirements).

Green Seal GS-41, for industrial and institutional hand cleaners.

Environmental Choice CCD-104, for hand cleaners and hand soaps.

(11) Sanitary napkin dispensing machines: Keep stocked at all times. Wipe clean of all foreign markings.

(12) Wipe off step stools of any dirt or debris.

(13) Report any damage or maintenance/repair requirements to COTR in writing immediately.

Not less than weekly or other times as needed as directed by COTR:

(1) Bowl cleaner: Use in all toilets and urinals.

(2) Cobwebs: Remove from ceilings, corners, fans and vents.

(3) Light fixtures: Dust (excluding wall sconce light fixtures). Burnt out light bulbs shall be reported to the

COTR, or his/her designee. Immediately.

(4) Pour water down drains in restrooms.

Not less than monthly and additional times as needed as directed by COTR:

(1) Vent grills: Clean thoroughly.

(2) Floors and Walls (including cove bases): Scrub, shall be free of stains and dirt, using disinfectant/detergent.

(3) Light fixtures: Dust, all glass shall be thoroughly cleaned. Burnt out light bulbs shall be reported to the

COTR, or his/her designee, immediately.

A. General Spaces

These include all offices located at The Kennedy Center (including all Level B offices, Contracting Offices, Garage Offices, and Garage Break Room, Ushers/Security Break Room, Gift Shop Stock Room and offices, Union office, all Musicians' Lounges, all Conference/Training Rooms, all First Aid Stations, Central Control, NSO Library and all office kitchens located at The Kennedy Center. (NOTE: After cleaning spaces that are not occupied at the time by The Kennedy Center’s staff, lights shall be turned off and doors locked unless specifically designated otherwise.) The General Spaces cleaning schedule shall be submitted and approved

C - 13 by the COTR at the start of the Contract and the COTR has the right to make changes based on the needs of the General Spaces occupants.

The contractor shall provide for evening cleaning of the President’s office area, Executive Vice President’s office area, and other offices as may be identified by the COTR, during the hours of 4:00pm to 10:00pm, Monday thru Friday.

Services shall be performed as follows:

Daily:

(1) Waste baskets: Empty. Replace liners in wastebaskets.

(2) Kitchen trash cans: Empty and replace liners in wastebaskets after 6:00 p.m. and before 10:00 p.m.

(3) Furniture and office equipment: Dust.

(4) Walls, doors, partitions and glass: Clean.

(5) Resilient tile floors: Dust mop with treated dust mop.

(6) Fill stand-alone hand sanitizers in general spaces as required. Change batteries (supplied by COTR) as required. Current locations of sanitizers are:

North Gallery (1)

South Gallery – KC Café entrance (1)

Hall of States entrance (1)

Hall of Nations entrance (1)

(7) Recycling containers – see Section V for daily requirements

Not less than three times a week and additional times as needed as directed by COTR:

(1) Carpeted floors: Vacuum and spots removed. Schedule to be coordinated with COTR.

A. Proper carpet care is necessary as carpets can be a source of biopollutants, dust and volatile organic compounds (VOCs).

(2) Prevent stains by cleaning up spills promptly; start with clear, cold water and blotting cloths.

(3) Promptly clean and thoroughly dry carpets after they become saturated with water.

A. Quick action following a leak or other cause may prevent carpet loss and the growth of mold and mildew. Do not attempt to clean a moldy carpet without protective equipment, protective clothing, respirators and air filters. Special training may be required to adequately deal with a water-soaked carpet.

(4) If performed, avoid excessive use of carpet shampoos and bonnet cleaning products. Bonnet cleaning involves the use of cotton, rayon, and/or polypropylene pads and a rotary shampoo machine. Although these chemicals are usually mild, overuse makes more frequent extraction cleaning necessary.

(5) Deep-clean when necessary.

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A. Carpets need to be periodically deep-cleaned to extract dirt, biopollutants, moisture and embedded cleaning agents. A wet vacuum water extraction machine may be used after dry vacuuming. The

Carpet and Rug Institute recommends rapid drying of the carpet, within 24 hours. Pre-sprays applied carefully and left on long enough can reduce the amount of chemicals needed.

Carpet and Rugs

(6) Vacuuming: Carpet surfaces are to be free of dirt, dust and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong life.

(7) Utilize vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green

Label Plus” testing program.

Floor Mats and Runners

Whenever feasible, install floor mats that meet the following sustainability requirements for IEQ Credit 3.5 per LEED EBOM v 2009:

(8) Cleanable entry grilles, mats and runners shall be laid out 10 feet in the direction of travel at all public entrances (main entrances, main lobbies, and main and secondary corridors) at all times, and must have finished edges.

(9) Entry grilles, mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted material. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions.

Resilient Floors

(10) Ensure floors, base moldings and grout are clean and free of debris including but not limited to: dirt, water streaks, mop marks, string, gum, tar and other foreign matter. Ensure the floors maintain their natural luster and do not have a dull appearance.

(11) Ensure that wet mopped floors are slip resistant. Surfaces, baseboards and corners shall be clean and dry.

Keep walls, baseboards and other surfaces free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Not less than weekly and additional times as needed as directed by COTR:

(1) Waste baskets: Damp wipe.

(2) Resilient tile floors: Mop, spray with non-skid cleaner wax, and machine buff.

(3) Concrete floors: Wet mop.

(4) Countertop: Clean and wash.

(5) All horizontal surfaces: Dust. Paper shall not be disturbed on desks.

All glass furniture tops: Clean.

http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm

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Not less than monthly or as needed as directed by the COTR:

(1) Partitions, doors and glass: Wash and clean thoroughly.

(2) Resilient tile floors: Strip, clean and wax. All marks shall be removed prior to waxing.

(3) Cabinet doors: Clean and wash.

(4) All window frames, sills, chair rails, picture frames, and frames of wall hangings within 72" of the floor surface: Clean.

(5) Upholstered furniture: Vacuum. Wipe legs to remove dust.

(6) Baseboards: Clean doors, doorframes, walls, mill work, file cabinets, name plates, and switch plates to remove fingerprints, spills, and other markings.

(7) Union office: (Note – currently all cleaning of the Union Office will be done monthly, until otherwise notified).

Not less than quarterly and additional times as needed as directed by the COTR:

(1) Resilient tile floors: Strip and wax. Schedule to be coordinated and approved with COTR.

(2) Inside ventilation system registers, grills and diffusers: Vacuum and wipe with a damp cloth using a degreaser cleaning fluid.

Not less than semi-annually and additional times as needed as directed by the COTR:

(1) Office carpets: Clean by hot water extraction. Schedule to be coordinated and approved with COTR.

(2) Clean outside office windows (President’s Office & NSO Offices) inside and out. Schedule to be coordinated and approved with COTR.

Annually:

(1) Roof Terrace outside ventilation system registers, grills and diffusers: Wipe with a damp cloth using a degreaser cleaning fluid.

As required as directed by the COTR:

(1) Clean any furniture that is retrieved from the Kennedy Center warehouse for use in offices or Kennedy

Center spaces. To be coordinated with COTR.

C. Entrance Areas (Hall of Nations and Hall of States)

Services shall be performed as follows:

Not less than twice daily:

(1) Glass: Clean to first membrane.

(2) Glass on automatic sliding doors – inside and out.

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(3) Floors: Clean.

(4) Trash containers: Empty and damp wipe clean.

Daily:

(1) Interior marble floors: (See Clause C.11, SPECIAL CARE/MAINTENANCE PROCEDURES FOR

MARBLE FLOORS.)

(2) Interior marble floors: Dust mop each shift.

(3) Metal doors: Damp wipe.

(4) Kickplates: Clean and polish.

(5) Entire marble area, including exterior surface of marble benches, around perimeter of building to walls of planter boxes and curb line: Damp wipe.

Twice Weekly:

(1) Exterior granite entrance areas: Scrub clean.

Quarterly:

(1) Clean all Uplights in the Hall of Nations and Hall of States.

Seasonal - weekly (Spring, Summer, Fall) – 40-foot and 109-foot level:

(1) 40 foot level: Clean from around perimeter of building to walls of planter boxes and curb line with an approved scrubber and chemicals.

(2) 109 foot level: Clean area in front of sliding doors with an approved scrubber and chemicals.

Seasonal (Winter) – 40-foot and 109-foot level:

(1) Ice and snow, when present: Remove from around perimeter of building to walls of planter boxes and curb line. Do not use chemicals, i.e. salt.

D. Concert Hall, Opera House and Eisenhower Theater Stage Door Entrances

Services shall be performed as follows:

Daily:

(1) Walls and doors: Dust and/or damp wipe.

(2) Resilient tile floors: Damp mop and recondition. Otherwise, strip and re-wax when discolored, marred or dirty.

E. Elevators (27 total = 24 passenger and 3 freight)

The Kennedy Center elevators are:

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2E-1: Hall of States (public)

2E-2: Hall of States (public)

2E-3: Hall of States (public)

2E-4: Hall of States (public)

2E-5: Eisenhower Front-of-House (public)

2E-6: Eisenhower Dressing Rooms (private)

2E-7: Eisenhower Stage Door (private)

2E-8: Executive Elevator (public)

2E-9: Eisenhower Stagehands (private)

2E-10: Eisenhower Freight (private)

2E-11: Family Theater (public)

3E-1: Opera House Front-of-House Left (public)

3E-2: Opera House Stagehands (private)

3E-3: Opera House Dressing Rooms (private)

3E-4: Canteen Elevator (private)

3E-5: Opera House Freight (private)

3E-6: Opera House Front-of-House Right (public)

3E7: Canteen Elevator (private)

3E8: Education Elevator (private)

3E9: Theater Lab Elevator (public)

4E-1: Hall of Nations (public)

4E-2: Hall of Nations (public)

4E-3: Hall of Nations (public)

4E-4: Hall of Nations (public)

4E-5: Concert Hall Backstage (private)

4E-6: Concert Hall Front-of-House (public)

4E-7: Concert Hall Freight (private)

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Services shall be performed as follows:

All elevator doors shall be free of dust and stains inside and out.