Security Services Solicitation Document - JFK11R00017.pdf

Solicitation Document No.

JFK11R00017

Document Title

Security Guard Services

SECTION B -- SUPPLIES OR SERVICES AND PRICES

B.1 PRICING INFORMATION

Productive Man-Hours. As used in this contract, the term ―productive man-hour‖ shall include only the actual working time (i.e. post time) of personnel performing services as specified by the Contract. These hours do not include time used to attend the daily guard mount briefing, breaks for comfort and/or meals, and training; and is only actual working time of the shift supervisors, armed and unarmed protection security officers, dispatchers, and EMT-B’s performing post duties described in the post orders. All other hours are excluded from the term ―productive man-hours.‖

The manpower outlined herein is the productive man-hours determined by the Government as essential to perform the work required by this Contract.

Support Hours. As used in this Contract the term ―support hour‖ is defined as all other hours excluded from the term ―productive man-hours,‖ including vacation leave and holiday leave, etc.; other hours that by this definition are not included in the productive work hours calculations such as relief and break hours for personnel standing post; and administrative support.

As per FAR Provision 52.215-20, it has been determined that this requirement is subject to the submission of information outlining cost and pricing information related to all direct and indirect labor costs. Please see section L for suggested proposal content.

Shift Supervisors and Protection Security Officers. Shift Supervisors and Protection Security Officers are considered ―productive man-hours‖ and shall be invoiced based on actual hours.

Project Manager. The Government has determined that a Project Manager (PM) is essential to performing the work required by this Contract. The PM position is exempt from Service Contract Act, as prescribed in FAR Clause 52.222-41, paragraph (a). The Alternate Project Manager is also considered a Service

Contract Act exempt employee. The pricing for these two positions should be based on fixed hourly rates and should reflect estimated annual pay increases.

Overtime. The Government will not pay overtime rates except in emergency situations. It is the

Contractor’s responsibility to schedule his employees so that, in normal circumstances, overtime will not be worked. In an emergency situation (such as when weather conditions prevent employees from reaching work, or when there is an imminent and serious threat to the security of the Kennedy Center Building or occupants, the Contracting Officer, or representative may authorize employees to work overtime. This will be done on a case-by-case basis and will be confirmed in writing. UNAUTHORIZED OVERTIME

WILL NOT BE REIMBURSED.

Offerors are NOT to include in their prices any allowances for any contingency to cover increased costs for which adjustments are provided for under FAR 52.222-43 ―Fair Labor Standards Act and Service

Contract Act – Price Adjustments‖ (multiple year and Option Contracts (May 1989)).

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B.2 CONTRACT LINE ITEMS

CLIN

Base Year - October 1, 2011 through September 30, 2012

Offerors should provide the rates based on the Labor Categories and estimated hours. Additional cost and pricing information relative to burden and indirect rates should be submitted in accordance with Section L requirements.

Annual Costs

Labor

Category

Estimated

Hours

Rate

Extended Total

0001a. Project Manager 2,000

0001b. Alt. Project Manager 2,000

0001c. Supervisor 8,760

0001d. EMT-B 8,760

0001e. Guard II (unarmed) 93,440

0001f. Guard II (armed) 8,760

0001g. Temporary Additional

Services

0001g.1 EMT-B 40

0001g.2 Guard II (unarmed) 900

0001g.3 Guard II (armed) 100

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Option Year I - October 1, 2012 through September 30, 2013

Offerors should provide the rates based on the Labor Categories and estimated hours. Additional cost and pricing information relative to burden and indirect rates

0002a. Project Manager 2,000

0002b. Alt. Project Manager 2,000

0002c. Supervisor 8,760

0002d. EMT-B 8,760

0002e. Guard II (unarmed) 93,440

0002f. Guard II (armed) 8,760

0002g. Temporary Additional

0002g.1 EMT-B 40

0002g.2 Guard II (unarmed) 900

0002g.3 Guard II (armed) 100

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Option Year II - October 1, 2013 through September 30, 2014

Offerors should provide the rates based on the Labor Categories and estimated hours. Additional cost and pricing information relative to burden and indirect rates

0003a. Project Manager 2,000

0003b. Alt. Project Manager 2,000

0003c. Supervisor 8,760

0003d. EMT-B 8,760

0003e. Guard II (unarmed) 93,440

0003f. Guard II (armed) 8,760

0003g. Temporary Additional

0003g.1 EMT-B 40

0003g.2 Guard II (unarmed) 900

0003g.3 Guard II (armed) 100

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Option Year III - October 1, 2014 through September 30, 2015

Offerors should provide the rates based on the Labor Categories and estimated hours. Additional cost and pricing information relative to burden and indirect rates

0004a. Project Manager 2,000

0004b. Alt. Project Manager 2,000

0004c. Supervisor 8,760

0004d. EMT-B 8,760

0004e. Guard II (unarmed) 93,440

0004f. Guard II (armed) 8,760

0004g. Temporary Additional

0004g.1 EMT-B 40

0004g.2 Guard II (unarmed) 900

0004g.3 Guard II (armed) 100

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Option Year IV - October 1, 2015 through September 30, 2016

Offerors should provide the rates based on the Labor Categories and estimated hours. Additional cost and pricing information relative to burden and indirect rates

0005a. Project Manager 2,000

0005b. Alt. Project Manager 2,000

0005c. Supervisor 8,760

0005d. EMT-B 8,760

0005e. Guard II (unarmed) 93,440

0005f. Guard II (armed) 8,760

0005g. Temporary Additional

0005g.1 EMT-B 40

0005g.2 Guard II (unarmed) 900

0005g.3 Guard II (armed) 100

End of Section B

Document Title

SECTION C -- DESCRIPTIONS AND SPECIFICATIONS

C.1 Background

The John F. Kennedy Center for the Performing Arts is a trust instrumentality of the United States

Government. (Also referred to within this document as the ―Kennedy Center‖, "Center", "JFKC‖, or "Government")

The Kennedy Center is located at 2700 F Street NW, Washington D.C. 20566-0001 on a site which extends to the line of the west face of the west retaining walls and curbs of the Inner Loop

Freeway on the east, the north face of the north retaining walls and curbs of the Theodore

Roosevelt Bridge approaches on the south, the east face of the east retaining walls and curbs of

Rock Creek Parkway on the west, and the south curbs of F Street on the north.

The Center contains approximately 1.5 million square feet of floor space and is nearly 100 feet in height from the Plaza Level. There are six stories above the Plaza Level and three levels below grade.

The building contains nine theater/performance spaces, two public restaurants, nine function/special event rooms, five public assembly areas including galleries/halls/foyers, and approximately 55,000 square feet of office space. The three below-grade floors of the building contain additional administrative offices, support spaces, and pay parking for approximately 2000 cars (staff and general public).

The Plaza Level of the Kennedy Center serves as the major public entrance to the Center's three multi-level principal theaters, including the 2,448-seat Concert Hall, the 2,140-seat Opera House and the 1,142-seat Eisenhower Theater. Two grand corridors, the Hall of Nations and the Hall of

States, lead to the Grand Foyer that extends along the length of the Center to the west. The 60-foot tall Grand Foyer contains the John F. Kennedy Exhibit that serves as a memorial to the late president.

The Kennedy Center is a free, public building, open 365 days per year from 10:00am until

12:00am. As a performance venue the Kennedy Center has entertained millions of patrons and as a cultural destination it attracts a large tourist base. The Kennedy Center is a frequent destination for political and world leaders, dignitaries, and performing artists.

Paramount to the successful operation of the JFKC is its capability to provide for the security and safety of its staff, patrons, visitors, property, and collections.

The Kennedy Center’s Office of Security has primary responsibility for the administration of protective services. Since 1995, the Center has utilized a security services contractor for professional security officer services and emergency medical technicians using licensed, Document Title physically fit, skilled, well trained, and customer service-oriented personnel. Services are required twenty-four (24) hours per day, seven (7) days per week.

The mission of the Kennedy Center Office of Security is as follows:

- Ensure that the national memorial, performances, and properties entrusted to the Kennedy

Center are protected and secured;

- Afford staff and visitors a high degree of safety and security, while permitting appropriate levels of public access; and

- Provide emergency first aid to visitors and proper levels of occupational and medical services to staff.

Contracted security services personnel are the primary point of contact for patrons, visitors, and staff for security-related matters. Special Police Officers, Emergency Medical Technicians, and Supervisory personnel, on duty 24 hours/day, 7 days/week, are the observers and first responders to incidents requiring assistance and protection for patrons, visitors, staff, and contractors. Their work is supported by Dispatchers who monitor computer-based alarm, access control, communications, and closed-circuit television systems, and administer to lost and found property.

Kennedy Center employees (i.e. Office of Security Managers) provide oversight, information analysis, and quality assurance.

The current contract, which was for a base plus four option years, will expire September 30, 2011.

It is the goal of the Kennedy Center to retain continuity of services by avoiding any disruption of protection services. As a result, the Kennedy Center plans to award a fixed price/labor hour contract for a base period plus four option years within sufficient time prior to September 30, 2011 to ensure a seamless phase-in transition.

C.2 Scope of Work

The Contractor shall provide managerial, supervisory, and direct labor personnel necessary to ensure competent and productive performance of services in accordance with the terms and conditions described herein. All site personnel must be ―Special Police Officers‖ (SPO) licensed by the District of Columbia Security Officer Management Branch.

Recognizing the Kennedy Center’s unique status as both a national memorial and renowned performing arts center, and that this contract requires both protection services and emergency medical services, it is vitally important that potential contractors have the necessary resources and local labor market expertise to fulfill the needs of this contract. As a result, the following initial requirement must be met in order to be considered minimally qualified for consideration: proof of past performance providing ―Special Police Officers‖ licensed by the District of Columbia

Security Officer Management Branch (SOMB) and provide written confirmation that all

SPO/EMT-B Contractor personnel to be provided under this contract will be in compliance with the District of Columbia Health Emergency Preparedness and Response Administration (HEPRA)

Document Title qualification, certification, and licensing standards for EMT/BASIC services.

Work Effort:

The Contractor shall comply with all applicable Federal, state, and local laws regulating security services.

Specific duties and work hours for each post assignment are described within the Post Orders initially provided by the Kennedy Center. Duties and hours of each post are subject to change depending on protection requirements and funds availability.

Contractor personnel shall not simultaneously perform the duties of an additional productive position. For example: A Supervisor cannot assume the duties of a posted officer while that officer is temporarily off duty for a relief break. In this case, a dedicated fill-in relief officer is required.

The Government reserves the right to close a post temporarily or permanently or to have an officer reassigned to assist at another post. The Contracting Officer’s Technical Representative (COTR) will provide notification to the Project Manager or Supervisor when changes are required.

The Contractor will ensure that all personnel are alert and responsive while performing duty at the

JFKC. No employee of the Contractor shall work more than twelve (12) continuous hours of service in a 24-hour period. This limitation can be waived by the COTR in emergency situations that are beyond the control of the Contractor. Examples of such situations are severe weather conditions that prevent the next shift from reporting to work, civil disturbances, regional emergencies, etc.

The Contractor must provide a replacement officer for each employee during relief periods for meals, comfort breaks, or restroom usage. The contractor must provide mutually qualified relief replacement. However, relief officers (either SPOs or Dispatchers) are not billable to the JFKC.

All replacement personnel for the positions of Project Manager, the Alternate Project Manager, Supervisors, and SPO’s shall possess the same qualifications and meet the standards, education, experience, and training requirements specified in this Contract for the position for which they are reporting.

Contractor personnel shall not leave their post until properly relieved. The Contractor shall notify the COTR of any vacant posts. In such cases the Project Manager must notify the COTR and explain why the post is open, the expected duration of the vacancy, and actions being taken to provide replacement personnel.

Fully staffing the contract to eliminate open post hours is a critical contract issue.

While on duty, Contractor personnel may leave the property during meal and comfort break

Document Title periods, but are subject to call back for emergency situations.

The Project Manager shall notify both the COTR and the Contractor when he/she will not be on

Kennedy Center property or will be absent from duty during the normal working hours as detailed in post orders. The Project Manager shall also notify the COTR of any time he/she is on-site doing contractor business during non-scheduled working hours.

The Project Manager shall notify the COTR when any Contractor officials/representatives senior to the Project Manager are on-site doing contractor business. Notification shall be subsequent to the visit.

The Kennedy Center identification credential must be displayed in plain sight at all times while on duty. In addition, a non-expired SOMB Special Police Officer license, CPR/First Aid card, and (if applicable) EMT-B certification or firearm qualification card shall be carried by each officer and shall be produced upon request of the COTR or Contracting Officer.

Contractor employees are permitted to pay and park personal vehicles within the JFKC public parking garage property from 5:00am until 12:00am and in other designated areas authorized by the COTR. The JFKC public parking garage offers hourly rates and monthly passes. Rates and/or on-site availability are subject to change. The JFKC neighborhood has limited street meter parking. The Kennedy Center is also a short distance from the Foggy Bottom Metro Station. The

Kennedy Center has no obligation to provide parking.

Work Scheduling Procedures:

The Project Manager or Alternate Project Manager shall be scheduled to ensure the presence of one or the other for 40 hours per week. Typical core work hours shall be Monday through Friday, 1100-1930. Schedule adjustments based upon operational requirements shall be subject to the

COTR's discretion and approval.

The working schedule for all SPO’s shall be prepared and posted in or near the Project Manager’s office entrance hall. Copies shall also be provided at the same time to the Security Operations

Center.

Changes to the working schedule shall be provided to the Security Operations Center prior to the shift start time, and on a shift basis.

There shall be three shifts as follows:

Shift I - 11:00PM - 7:30AM (night 1 st shift)

Shift II - 7:00AM - 3:30PM (day 2 nd shift)

Shift III - 3:00PM - 11:30PM (evening 3 rd shift)

Supervisory personnel must possess thorough knowledge and ability to ensure the proper

Document Title implementation of GSA Form 139 - Record of Arrival and Departure from Buildings during

Security Hours (or equal).

Contractor employees work times shall be recorded on GSA Form 139 (or equal). Supervisors will ensure that the person’s name, post assignment, and arrival/departure time is clearly written.

Supervisors and Officers working on temporary additional services will record their time on a separate form and list ―TAS‖ in the Title column.

Each successively lower line on GSA Form 139 shall be completed in sequential order, without exception. Lines shall not be left blank. A one-line limit shall be used to enter a calendar date for separating individual workdays. Erasures, obliterations, or superimposed or double entries of any type on any line are unacceptable. If errors are made on GSA Form 139, a single line shall be drawn through the error and the information recorded on the next line. The Contractor must attach a detailed explanation to each GSA Form 139 that contains wrong entries. The Contractor will not remove the original forms from the JFKC. All such forms will be provided to the COTR at the conclusion of each invoice period.

Project Management:

The Contractor shall provide project management personnel to control and manage the overall administration and work requirements of this Contract. The term ―Project Manager‖ means a person, designated in writing by the Contractor, who has complete authority to act for the

Contractor on a daily basis at the work site.

Supervision:

The Contractor shall provide the level of supervision needed to ensure employees:

Are properly trained and perform all duties as specified in this Contract, post orders, and other documents provided by the COTR

Are properly uniformed and present a neat appearance

Practice customer service initiatives and meet physical fitness standards

Possess all necessary permits, certifications, and authorities.

Special Police Officer (SPO):

Special Police Officers (i.e. all working officers of the contractor) have the following duties:

Access Control. Operate and enforce a system of personnel identification and access control.

Building Rules and Regulations. Observe building occupants and visitors for compliance with established rules and regulations. Respond to, deter, prevent and control dangerous situations and violations.

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Intrusion Detection Alarm and Fire Systems. Respond to and report on building fire, access control, and intrusion detection alarms, and other protection devices or building equipment as prescribed by post orders and at the direction of the COTR or Security Operations Center staff.

During the hours of 12:01 a.m. - 6:00 a.m. the Contractor is the sole entity on site to monitor and respond to the fire, security, sprinkler and other emergency alarms of the Kennedy Center.

Roving Patrols. Conduct security and safety patrols in accordance with established routes and schedules. Identify and report security and safety violations.

Traffic Control. Ensure pedestrian safety, enforce established parking restrictions, provide safe vehicular travel of the Center’s roadways, plaza entry area and loading dock delivery areas for trucks (especially during performance load in/out periods), school buses, tour buses, and delivery vehicles. Traffic control of public roadways is the primary responsibility of the local police, however, security officers may be asked to assist local authorities during special events or emergencies.

Criminal Acts. Contracted Special Police Officers shall lawfully apprehend offenders until relieved by the United States Park Police. There is no holding cell at the JFKC. Detainees are held in place or within another private area. JFKC manages all law enforcement activities through an interagency agreement with the United States Park Police.

Hazardous Conditions. Report potentially hazardous conditions and/or items in need of repair.

Such conditions and items include, but are not limited to, inoperative lights, leaky faucets, toilet stoppages, broken or slippery floors or sidewalks, broken glass, hazardous weather conditions, inoperative or malfunctioning alarms, security equipment or elevators, propped open doors, and any other security or safety/health hazards.

Civil Disturbances. Perform functions as may be necessary in the event of situations or occurrences of civil disturbances.

Escort of Visitors and Employees. In accordance with established procedures, and as requested, SPO’s shall provide security escorts for money transfers within the building and for Kennedy

Center staff or patrons to parking lots after hours.

Lost and Found. Receive, provide receipts for, and secure found articles pending disposition.

Injury or Illness. Summon medical assistance and provide emergency care, as appropriate, for individuals who are injured or become ill while on Kennedy Center property.

Reports and Records. Prepare required reports on accidents, medical emergencies, alarms, fires, bomb threats, and unauthorized or unlawful acts.

Operate electronic and hydraulic vehicle barrier systems for entry to the Center’s Service Tunnel and occasionally operate x-ray machines for the inspection of mail and special deliveries when

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Kennedy Center mail room personnel are not present.

Additional Duties. SPOs may be required to turn off lights, check safes, lock repositories and cabinets, monitor elevators, check offices and stage areas, open and secure doors and gates, and perform other security related duties. These duties are identified in the post orders and may be amended or added to from time to time by the COTR.

Special Police Officer/Emergency Medical Technician-Basic (SPO/EMT-B):

Those Special Police Officers that are also EMT-B certified shall have the following additional duties:

Medical assistance calls are the most frequent of all Kennedy Center incidents, representing approximately 40% of the total reported (approximately 5 per week). As a result, SPO/EMT’s shall be provided between the hours of 7:00AM and 11:30PM, 365 days per year. This is accomplished with one SPO/EMT on the 2nd shift and two SPO/EMT’s scheduled on the 3rd shift.

SPO/EMT’s respond to emergency calls to provide efficient and immediate care to ill and/or injured patients and assess the need for transport to a medical facility.

Determine the nature and extent of illness or injury and establish priority for required emergency care. Based on assessment findings, render emergency medical care to adult, infant, and child medical and/or trauma patients. The EMT-B shall request transport to a medical facility as necessary and remain with patients until relieved by Washington DC Fire and Emergency Medical

Services (DC-FEMS). The EMT-B will reassure patients by working in a confident, efficient manner, and avoid mishandling and undue haste while working expeditiously to accomplish the task.

In addition to security-related responsibilities, duties include, but are not limited to: opening and maintaining an airway, ventilating patients, and cardiopulmonary resuscitation, including the use of automated external defibrillators (AED’s). EMT-B’s provide pre-hospital emergency medical care of simple and multiple system trauma, such as controlling hemorrhage, treatment of shock, bandaging wounds, and immobilization of painful, swollen, deformed extremities. Medical responsibilities include: assisting in childbirth; management of respiratory, cardiac, diabetic, allergic, behavioral, and environmental emergencies; treat suspected poisonings. EMT-B’s search for medical identification emblems as a clue in providing emergency care. Additional care is provided based upon assessment of patient and obtaining historical information. Other interventions include assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine auto-injectors and hand-held aerosol inhalers. The EMT-B will also be responsible for administration of oxygen, oral glucose, and activated charcoal.

Where a patient must be extricated from entrapment, the EMT-B assesses the extent of the injury and gives all possible emergency care and protection of the entrapped patient and uses the

Document Title prescribed techniques and appliances for safely removing the patient. If needed, the EMT-B will contact the security dispatcher for additional help or special rescue services. After extrication, EMT-B’s provide additional care in triaging the injured in accordance with standard emergency procedures.

The EMT-B shall comply with all regulations on the handling of any deceased patients, notifies authorities, and arranges for protection of property and evidence at the scene.

The EMT-B shall report directly to any arriving DC-FEMS unit regarding the nature and extent of illness and/or injury and identify assessment findings, observations, and emergency medical care rendered to the patient at the scene for purposes of records and diagnostics.

The Kennedy Center provides the necessary emergency medical supplies (i.e. bandages, splints, ice packs, gloves, etc.) and equipment (i.e. AED units, stethoscopes, oxygen tanks, etc.) to perform EMT-B duties.

Security Operations Center (SOC) Dispatcher:

The Contractor is required to staff the operation of the Security Operations Center with specially trained SPO’s. The Government provides appropriate training. Duties include: monitoring computer-based alarm and access control systems and closed circuit television systems;

emergency response coordination; answering telephones; radio communication coordination between security officers; internal and external emergency notification; maintain a daily activity log of incidents; and, preparing reports of incidents. SOC dispatchers process temporary identification passes and maintain a separate log for lost and found articles. They also maintain records of issued temporary identification badges and update database systems as required.

Dispatchers deal with Kennedy Center staff and the general public regarding security related questions (lost and found, etc.) and also conduct administrative matters for the Security

Operations Center.

The SOC Dispatcher is responsible for receiving, issuing, storing and accounting for controlled

JFKC keys and other controlled property, such as radios and security equipment. Dispatchers reconcile sign in/out records for property with each shift and maintain a copy of the inventory.

Any discrepancies are noted and brought to the attention of the Shift Supervisor.

Temporary Additional Services (TAS):

TAS are those services required to be performed over and above the routine services specified, such as providing additional Special Police Officers (SPOs) to staff before events, for after-hour events in the JFKC, or to augment existing staff during periods of heightened security. TAS personnel shall have the same uniforms and perform the same duties as the regularly assigned

Kennedy Center SPO’s.

TAS assignments shall be issued by the COTR. The COTR will normally provide a minimum of

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24-hours notice of increased staffing; however, as few as four hours notice may be given depending upon the circumstances involved. Requests for TAS will normally be in writing unless time doesn’t permit, in which case the request will be given verbally and confirmed later in writing.

C.3 Description of Requirements and Tasks

Recruiting and Staffing:

All site personnel must be ―Special Police Officers‖ licensed by the District of Columbia Security

Officer Management Branch.

A list of all current contractor staff including each person’s start date, shift assignment, position, part-time or full-time status, and any special rank designation shall be provided to the COTR at the start date of the Contract. An updated list shall be provided to the COTR weekly.

The Contractor may provide coverage by using a combination of full-time positions and part-time positions to ensure that the required posting is provided for 24 hour manning, every day of the year. The number of part-time positions shall not exceed 20% of the workforce. EMT’s are excluded from the full/part time ratio. A full-time position is defined as an SPO or Supervisor scheduled to provide 40 hours of productive work within a seven consecutive day period.

The Contractor may request in writing a waiver to personnel qualifications concerning experience and education for any Contract employee. The request must contain sufficient documentation and justification to support the request for the waiver. Written approval must be received from the

Contracting Officer prior to the Contract employee being assigned to this Contract.

Contractor employee retention is an important factor for the Kennedy Center to maintain adequate levels of experience and institutional knowledge. As such, Contractor will be required to provide quarterly statistics on employee retention rates. If retention drops below 70% for one quarterly period then the Contractor must report it at the next scheduled deliverables meeting and provide a reasonable explanation for its occurrence. If retention rates are below 70% for more than one quarterly period then the Contractor must provide a plan of action to restore stability to the workforce. Continued failure may result in Contract adjustments and may be considered reason for

Contract termination.

All Contractor Personnel:

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, appearance, and integrity and shall be responsible for taking actions to ensure that

Contractor personnel maintain such standards.

Health and Physical Efficiency Requirements: To be eligible to perform under this Contract, Contractor personnel must meet the below listed requirements:

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Functional Requirements:

Heavy Lifting (occasional)

Heavy Carrying (occasional)

Straight Pulling (.25 hour)

Pulling Hand over Hand (.25 hour)

Pushing (.25 hour)

Reaching above Shoulder

Use of Fingers

Both Hands Required

Walking (4 hours)

Standing (4 hours)

Crawling (.25 hour)

Kneeling (.25 hour)

Repeated bending (.25 hour)

Climbing, legs only (1 hour)

Climbing, use of legs and arms

Operation of electric vehicle (golf cart)

Ability for rapid mental and muscular coordination simultaneously

Near vision correctable at 13‖ to 16‖

Far vision correctable in one eye to 20/20 and to 20/40 in the other.

Depth perception

Ability to distinguish basic colors

Hearing (aid permitted)

Environmental Factors:

Outside and Inside

Excessive Heat

Excessive Cold

Excessive Humidity

Excessive Dampness or Chilling

Dry atmospheric conditions

Excessive Noise, intermittent

Dust, intermittent

Asbestos (existing building materials)

Fumes, smoke, or gas (parking garage, service tunnel, fire)

Solvents (General)

Grease and Oils (General)

Radiant Energy (Sun)

Electrical Energy

Slippery or Uneven Walking Surfaces

Working around machinery with moving parts

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Working around moving objects or vehicles

Working on ladders and scaffolding (occasional)

Working closely with others

Working alone

Protracted or irregular hours

The Contractor shall ensure that all personnel assigned are well proportioned in height and weight and in good general health without physical conditions which could interfere with the performance of duties and as detailed below:

All personnel must be capable of handling a fire extinguisher and all required equipment as outlined in this Contract and other equipment not specifically stated, but required by normal security duties.

Physical Fitness Standard: For each new officer prior to assignment at the JFKC and conducted yearly thereafter there shall be a physical fitness standard requirement. To remain eligible to work at the JFKC all contract personnel (including officers, Supervisors and Project Managers) must participate in and successfully pass the physical fitness standard.

The fitness assessment consists of five exercises. Three of the exercises, sit and reach, sit-ups and push-ups, have performance standards based on age and gender. The standard currently used is the standard adopted by the State of Iowa for reserve police officers. The two other exercises, the

Kennedy Center Run and the Dummy Drag, are site-specific that simulate physical activities that a security officer might be required to complete during the performance of his or her duties. The

Kennedy Center Run is performed within the JFKC to simulate an officer’s speedy response to an emergency, approximately 100 yards. The run is a timed exercise based upon statistical data collected from previous participants. The successful completion of the Dummy Drag involves dragging a 160-pound dummy (provided by the Contractor) for 50 feet. The Dummy Drag must be completed immediately after the completion of the run. The Contractor administers the fitness assessment exercises and provides certification records to the COTR to demonstrate fulfillment of these requirements.

Summary Report: For all new contract personnel, the Contractor shall submit a summary report indicating compliance with all personnel requirements associated with the contract and position being recommended for. The summary report must be presented for review and approval prior to the commencement of in-processing activities; and must include copies of all SOMB application materials.

Project Manager:

The Contractor will assign a Project Manager to control and manage the overall administration of this Contract. The term ―Project Manager‖ means a person, designated in writing by the

Contractor as Key Personnel, who has complete authority to act for the Contractor on a daily basis at the work site.

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The Project Manager is responsible for the coordination and completion of all Contract administration and work requirements, post orders, and other duties as required by the

Government. The Project Manager shall report directly to the COTR. Duties and responsibilities are specified in JFKC supplied Post Orders and within the Office of Security Directory of Policies and Procedures.

The Project Manager must possess a minimum of seven (7) years experience in law enforcement or security or a combination of both; four (4) years of command and/or supervisory experience with responsibility for at least 50 people; two (2) years of contract management experience is required; and a minimum of one-year security experience protecting JFKC-type cultural properties is preferred, but not required. The Project Manager must possess a BS/BA degree from an accredited four- year college or university. Studies in Criminal Justice, Law Enforcement, or

Security Management are preferable. Two years relevant experience may be substituted for each year of required education with the approval of the COTR. Experience substituted to meet the educational requirements may not be used to meet the minimum number of required years of experience.

The Contractor must provide the COTR with three references from other companies or organizations that substantiate the Project Manager’s ability to successfully manage 50 or more persons in a structured work environment.

The Project Manager must be an ―Armed Special Police Officer‖ licensed by the District of

Columbia Security Officer Management Branch. The Project Manager shall be qualified to carry a firearm, however, in the normal course of duty the Project Manager is unarmed.

The Contractor shall provide the name, home telephone number, cell or pager number (if applicable), and address (home and email) of the Project Manager in writing to the COTR within

24 hours of being assigned to this Contract.

The Project Manager shall dress in appropriate business attire unless a specific event or activity dictates otherwise (i.e. business casual attire).

It has been the experience of the Kennedy Center that preparing reports not directly related to the

Kennedy Center’s protective mission, for example contractor payroll preparation, has the potential to interfere with the Project Manager and/or Supervisor’s primary duty which is to oversee events and activities needing their presence and attention. As such the Contractor shall take all steps necessary to ensure any indirect duty, including but not limited to payroll, shall not impede the

Project Manager and or Supervisor’s ability to oversee the workforce. Any temporary administrative assistance required to meet this requirement shall be provided by Contractor and not billable to the Kennedy Center.

Productive hours spent to recruit, interview, process or hire contract personnel for the site shall not impede the Project Manager’s ability to oversee the workforce. The majority of these duties

Document Title should be performed by the Contractor’s corporate offices.

The Project Manager is required to carry a Kennedy Center provided cell phone on and off duty for on-the-job and job-related emergency communication purposes.

Alternate Project Manager:

The Contractor shall at all times have in waiting at least one Alternate Project Manager. The

Alternate Project Manager must be ready, willing, and able to fill in for the primary Project

Manager when needed due to absence.

The Alternate Project Manager must be an ―Armed Special Police Officer‖ licensed by the District of Columbia Security Officer Management Branch and must also meet same qualification and experience level as the Primary Project Manager.

It is acceptable for a Shift Supervisor who has met the requirements and been approved as an

Alternate Project Manager to work in either position as needed, at the appropriate invoice rate for whichever position is being filled at the time. As each shift requires one on-duty Supervisor at all times, a person cannot perform duties as both Shift Supervisor and Alternate Project Manager at the same time.

Shift Supervisors:

The term ―Supervisor‖ means a person designated in writing by the Contractor as Key Personnel who has authority to act for the Contractor on a day-by-day basis at the worksite. The Shift

Supervisor is responsible for an eight-hour shift of Contractor personnel assigned under this

Contract. Supervisory personnel must possess thorough knowledge of and the ability to ensure the proper implementation of time and attendance records for Contractor personnel. Supervisory personnel directly oversee and monitor the performance of duty for officers assigned to them.

Supervisory personnel perform specific duties upon receiving an alarm from the JFKC fire and electronic security systems. Duties and responsibilities are specified in JFKC supplied Post Orders and within the Office of Security Directory of Policies and Procedures.

Shift Supervisors must possess a minimum of three years supervisory experience in law enforcement or security or a combination of both. The Shift Supervisor must possess a high school diploma or equivalency and a minimum of two years of collegiate academic course work or an AA/AS degree. Two years relevant experience may be substituted for each year of required education with the approval of the COTR. Experience substituted to meet the educational requirements may not be used to meet the minimum number of required years of experience. The

Contractor must provide the COTR with three references from other companies or organizations that substantiate the individual’s ability to successfully supervise at least 15 persons in a structured work environment.

The Shift Supervisors must be an ―Armed Special Police Officer‖ licensed by the District of

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Columbia Security Officer Management Branch. Each Shift Supervisor shall carry a firearm while on duty.

The Contractor shall provide the name, home telephone number, and address of each Shift

Supervisor in writing to the Contracting Officer and COTR within 24 hours of being assigned to this Contract.

Armed Special Police Officers (Department of Labor Occupation Title - Guard II Armed):

Must be an ―Armed Special Police Officer‖ licensed by the District of Columbia Security Officer

Management Branch and be registered, certified, licensed, insured, or bonded as required by the appropriate federal, state or local government where the services are being provided.

At a minimum, one Armed Special Police Officer on each shift shall be qualified to carry a firearm while on duty. As a normal course of business, the Response Officer for each shift is an armed duty assignment.

Armed SPOs must possess a minimum of two years experience in armed law enforcement, military, armed security or a combined total of two years of experience in these fields. Armed

SPO’s must possess a high school diploma or equivalency; however, collegiate academic course work or an AA/AS degree is preferable.

Unarmed Special Police Officers (Department of Labor Occupation Title - Guard II

Unarmed):

Must be an ―Unarmed Special Police Officer‖ licensed by the District of Columbia Security

Officer Management Branch and be registered, certified, licensed, insured, or bonded as required by the appropriate federal, state or local government where the services are being provided.

Unarmed SPO’s must possess a minimum of two years of experience in law enforcement, military, guard force, or security, or a combined total of two years of experience in these fields.

Unarmed SPO’s must possess a high school diploma or equivalency; however, collegiate academic course work or an AA/AS degree is preferable.

Dispatcher Special Police Officers (Department of Labor Occupation Title - Guard II

Dispatcher SPO’s must possess a minimum of two years of experience in law enforcement, military, guard force, or security, or a combined total of two years of experience in these fields working in a security operations center which includes experience in the operation of computer

Document Title based alarm monitoring and access control systems and radio/telephone. Dispatcher SPO’s must possess a high school diploma or equivalency; however, collegiate academic course work or an

AA/AS degree is preferable.

Dispatcher Trainee Special Police Officer: (Department of Labor Occupation Title - Guard II

Dispatcher SPO trainee’s must possess a minimum of one year experience as a SPO on the current contract. Dispatcher/Officer trainees must be recommended in writing by the officer’s primary

Shift Supervisor and the Project Manager. Dispatcher/Officer trainees must have the following minimum level knowledge, skills, and abilities.

1. High School or advanced education demonstrating commensurate reading and writing skills.

2. Personal Computer literacy using Microsoft Word & Outlook.

3. Demonstrated communication skills. Ability to provide calm and concise pre-arrival and dispatch information over the radio or phone in stressful or emergency situations.

4. Ability to maintain a complete and comprehensive log of significant events.

5. Ability to issue equipment to and receive equipment from Officers and Staff

Members.

6. Ability to maintain constant liaison with the scene of an emergency to include

Security Officers, Supervisors, Managers, EMT’s and other emergency responders until official termination of the incident.

EMT-B Special Police Officers (Department of Labor Occupation Title – Emergency Medical

Technician):

In the normal course of duty one EMT-B certified special police officer is assigned to the day shift and two EMT-B certified special police officers are assigned to the evening shift.

Must be an ―Unarmed Special Police Officer‖ licensed by the District of Columbia Security

Officer Management Branch and be in compliance with the District of Columbia Health

Emergency Preparedness and Response Administration (HEPRA) qualification, certification, and licensing standards to provide EMT/BASIC services.

Kennedy Center will consider requests for temporarily waiving the SPO requirement for EMT-B’s candidates provided that the Contractor is in the process of obtaining the SPO commission for that specific EMT-B. Such waiver/waivers, if granted, will be on a case-by-case basis. Should such a

Document Title waiver be granted, it is not to be construed as a constructive change to the contract and all contract requirements remain.

EMT-B SPO’s must possess a minimum of two years of experience in law enforcement, military, security, fire or emergency services or a combined total of two years of experience in these fields.

EMT-B SPO’s must possess a high school diploma or equivalency; however, collegiate academic course work or an AA/AS degree is preferable.

EMT-B SPO’s must have successfully completed a training course conducted in accordance with the National Registry of Emergency Medical Technicians (NREMT) National Standard

Curriculum, the EMT-B shall complete such continuing education requirements as may be necessary to maintain NREMT certification.

EMT-B SPO’s shall comply with all certification and registration requirements of the District of

Columbia.

The EMT-B SPO shall not function without the Contractor providing a D.C. licensed ―Physician

Medical Director‖ responsible for overseeing the medical care, directing the quality monitoring program, and developing the patient treatment protocols. EMT-B medical direction is a regulatory requirement of the District of Columbia Board of Health, Emergency Health and

Medical Services Administration.

Training:

The Contractor shall maintain a comprehensive listing of all training completed by personnel assigned to the Kennedy Center. The Contractor shall be responsible for providing an acceptable form for the purpose of maintaining appropriate records of training completed by its employees.

Verification of training shall be annotated on the appropriate form within five days after training has been completed. Any training required by this Contract must be completed prior to assignment of duty. Failure to satisfy any of the training requirements may disqualify a project manager, supervisor, or officer from performing on this Contract.

The Contracting Officer, the COTR, and/or other designated JFKC personnel may inspect training records, observe training classes, and evaluate the effectiveness of training.

Special Police Officer Training:

All officers whether armed or unarmed must be Special Police Officers under the District of

Columbia’s Security Officer Management Branch (SOMB) with the authority to enforce laws, rules and regulations as well as detain suspects for questioning or make arrests. All contractor staff, supervisory personnel, or replacement employees must have received basic Security Officer training equivalent to SOMB SPO licensing requirements prior to performing duties under this

Contract. The Contractor shall provide any official bond required, and pay any fees or price involved or related to the appointment of officers as Special Police Officers under this Contract.

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The Contractor shall assume full liability for any act of his/her employee(s) in the exercise of any such police authority.

First Aid, Blood Borne Pathogen and CPR/AED training: Contractor is also responsible for training consistent with the American Red Cross requirements to maintain CPR/First Aid/AED certification.

Kennedy Center Provided Training:

Dispatcher SPO Training: Kennedy Center provided training is required prior to assignment as a

Dispatcher SPO. The training and certification requirements for Dispatcher SPO’s are contained within the Kennedy Center’s Office of Security Policy & Procedure directory. The training program for Dispatcher SPO’s who have not previously been certified by the Kennedy Center consists of an initial 80-hour basic training/probationary period followed by 80-hours of additional and more advanced training. Dispatcher SPO trainee’s work side-by-side with a fully qualified senior dispatcher acting as an overseer. A Dispatcher SPO trainee must demonstrate the full skill level before being designated as a fully qualified Dispatcher SPO.

Fire and Emergency Training: All Special Police Officers at the Kennedy Center are required to complete 2 hours of basic fire and emergency orientation training. This training will be provided on-site by Kennedy Center staff at no expense to the Contractor. The schedule for this training will be determined by the COTR.

All Supervisors and the Project Manager are required to complete 4 hours of advanced fire and emergency orientation training. This training will be provided on-site by Kennedy Center staff at no expense to the Contractor. The schedule for this training will be determined by the COTR. A

Supervisor or Project Manager will not assume active duty until advanced fire and emergency orientation training has been completed.

Contractor personnel may be subjected to performance testing on a monthly basis. The testing will include evaluation of responses to simulated alarm conditions.

Shift Supervisors and Armed SPO’s will be trained on a computer software program that teaches and tests personnel how to use the JFKC’s mail and package x-ray scanner. They must complete on-the-job training (approximately 3-hours long) and pass the final test. Shift Supervisors and/or

Response Officers occasionally inspect deliveries of mail and packages on weekends, holidays, and after hours when the regular mail room staff is not present.

Contract personnel responsible for operating vehicle barrier systems and/or driving electric utility vehicles (for roving patrols) will be required to pass a proficiency review certifying proper operation, maintenance, and safety procedures. JFKC provides the instruction at no cost to the

Contractor. The certification process will be administered by the JFKC.

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Contractor Provided Training:

The Contractor shall provide all personnel with a minimum of 16 hours of on-site orientation.

Orientation training includes building & site familiarization, rules and regulations, post assignments and responsibilities, customer service and theater etiquette training.