JEFO FAR Part 16 NetApp Support 03-11-26 Redacted.pdf
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- Attached to
- NetApp Support Renewal System
- Solicitation number
- RFQ-560254-(W911S626QA004)
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This is a FAR Part 16 Justification for an Exception to Fair Opportunity for a single-source procurement action.
The Mission and Installation Contracting Command – Dugway Proving Ground is procuring the NetApp Support Renewal System to provide maintenance, updates, and technical support for NetApp storage infrastructure at the West Desert Test Center (WDTC) in Utah. The procurement covers multiple NetApp support products including Supplemental Support Management, Non-Returnable Disk Plus, Warranty Extension, Secure Next Business Day Parts Delivery, Advisor Plus, Next Business Day Parts Delivery, Non-Returnable Drives, SupportEdge Protect for Government, and SupportEdge Advisor across various NetApp storage systems (FAS-series arrays, E-Series arrays, and Cloud Volumes ONTAP). The contract structure consists of a firm-fixed-price base year (09 April 2026 through 31 October 2026) with four option years extending through 31 October 2030. The estimated total contract value is $712,177.97.
The justification cites 10 U.S.C. § 3406(c)(2) as implemented by FAR 16.505(b)(2)(i)(G) as the authority for the single-source exception. NetApp is identified as the sole Original Equipment Manufacturer authorized to provide OEM-certified components, proprietary software updates, and technical expertise for the existing storage systems. The procurement is justified on the basis that these mission-critical systems require uninterrupted support including 24x7 technical support, next-business-day onsite response, and OEM-certified replacement parts, which only NetApp can provide. Fair opportunity will be extended to all eligible Army-CHESS contract holders capable of supplying NetApp OEM support, with authorization for contract line holders to submit Requests for Quotes through the CHESS Multiple Award Schedule.
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CUI//SP-PROCURE//FEDCON
Control No: Dugway Proving Ground 2026-1
CUI//SP-PROCURE//FEDCON
JUNE 2025
FAR Part 16 Justification for an Exception to Fair Opportunity
1. Contracting Activity: Mission and Installation Contracting Command – Dugway Proving Ground
2. Description of Action: The West Desert Test Center (WDTC) - Data Science Division (DSD) requires the purchase and delivery of the NetApp Support Renewal System to provide maintenance, updates, and technical support for the NetApp storage environment at Dugway Proving Ground, Utah. The requirement will be fulfilled through a firm‑fixed‑price base year contract with four option years to ensure reliable support and sustainment of mission‑critical data storage capabilities.
☒ An acquisition plan is not required because this procurement does not meet the threshold at Defense Federal Acquisition Regulation Supplement 207.103(d)(i)(B).
3. Description of Supplies/Services: The NetApp Support Renewal System is essential to ensure the availability of timely security updates, technical support, and replacement of failed components. The support services directly sustain the NetApp data storage appliances that host all servers and test data for the West Desert Test Center, making them a critical component of the WDTC data center architecture.
Ongoing support is required to maintain the readiness, reliability, cybersecurity posture, and operational performance of the NetApp storage environment that enables mission‑critical test operations.
Manufacturer Part # Product Details Qty
NetApp CS-SUPPORT-MANAGEMENT Supplemental Support Management Serial #: 952228002984
NetApp CS-R-NRD2-E Non-Returnable Disk Plus, Renewable, e
Serial #: 952228002984
NetApp CS-WARRANTY-EXTENSION Warranty Extension, Post Warranty Serial #: 952228002984
NetApp CS-SEC-NBDD SE Secure, Next Bus Day Parts Delivery
Serial #: 952228002984
NetApp CS-ADVISOR-PLUS2 Advisor Plus Serial #: 952236001924, 952351003696
NetApp CS-NBD-DELIVERY-INC Next Business Day Parts Delivery, included
Serial #: 952236001924, 952351003696
NetApp CS-NON-RETURNABLE-DRIVES Non-Returnable Drives (HDDs/SSDs) Serial #: 952236001924, 952351003696
NetApp CS-PROTECT-FOR-GOVT SupportEdge Protect for Gov’t Serial #: 952236001924, 952351003696
NetApp CS-G1-SE-ADVISOR SupportEdge Advisor Serial #: 952236001924, 952351003696
CUI//SP-PROCURE//FEDCON
Control No: Dugway Proving Ground 2026-1
CUI//SP-PROCURE//FEDCON
JUNE 2025
Period Period of Performance (POP) Estimated Value
Base 09 Apr 2026 through 31 Oct 2026
Option 1 01 Nov 2026 through 31 Oct 2027
Option 2 01 Nov 2027 through 31 Oct 2028
Option 3 01 Nov 2028 through 31 Oct 2029
Option 4 01 Nov 2029 through 31 Oct 2030
Estimated Total Price
4. Authority Cited: 10 U.S.C. § 3406(c)(2) as implemented by FAR 16.505(b)(2)(i)(G), For DoD, NASA, and the Coast Guard, the order satisfies one of the exceptions permitting the use of other than full and open competition listed in 6.302.
5. Reason for Authority Cited:
The requirement is for continued maintenance and support of existing NetApp storage systems currently deployed at WDTC. These systems include a FAS‑series array and an E‑Series array, both of which provide mission‑critical data storage capabilities essential to WDTC operations. The NetApp Support Renewal System also encompasses additional NetApp technologies in use at WDTC, including Cloud Volumes ONTAP.
These systems support production environments where uninterrupted data availability is required. To ensure operational continuity, WDTC relies on NetApp’s comprehensive support services, which include 24x7 technical support, next business day onsite response, installation of operating environment updates, installation of hardware replaceable units, delivery of OEM‑certified replacement parts, and access to online support resources. These services are necessary to maintain system readiness, mitigate downtime, and ensure rapid recovery in the event of hardware or software failure.
This procurement also supports WDTC’s Life Cycle Tech Refresh strategy by ensuring continuity of Warranty Extension, Post‑Warranty Support, and SupportEdge Protect for Government. These services are required to sustain the performance, reliability, and compliance of the existing NetApp infrastructure.
NetApp is the sole Original Equipment Manufacturer (OEM) authorized to provide maintenance, support services, and replacement hardware for its storage systems. Only NetApp can supply OEM‑certified components, proprietary software updates, and technical expertise specific to NetApp architectures. Procuring support from any third‑party vendor would invalidate existing warranties, compromise system integrity, and introduce unacceptable operational risk.
The NetApp systems in use at WDTC, including the FAS‑series, E‑series, and Cloud Volumes ONTAP, collectively form an integrated storage environment that depends on NetApp‑exclusive firmware, diagnostics, and update mechanisms. Because these
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