JBLM-NWJRCF FFS - PWS DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Joint Base Lewis-McChord, Washington Northwestern Joint Regional Correctional Facility (NWJRCF) Food Service

12 December 2024

1. GENERAL:

1.1. Description of Services/Introduction: This is a non-personal services contract to provide quality services in support of the Northwestern Joint Regional Correctional Facility (NWJRCF) food service program that supports the command with flexible, efficient and cost-effective service. The service outlined in this requirement encompasses dining facility management functions, food preparation, Department of Labor (DOL) food service training, and facility sanitation (in designated areas).

Performance criteria for overall dining facility duties fall under Contractor responsibilities. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform the services defined in this PWS except for those items specified as Government Furnished Property (GFP) and services.

1.2. Background: The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches, e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Under Secretary of Defense for Acquisition initiative to convert federal service contracts to performance-based.

1.3. Objectives: To provide a quality food program that supports the NWJRCF mission with flexible, efficient and cost-effective contract food service support.

1.4. Scope: The service outlined in this requirement encompasses Dining Facility Management functions, food receiving and storage, food preparation, food serving, DOL food service training, some facility sanitation duties and the associated logistics analysis and management functions in support of the NWJRCF food service mission.

Performance criteria for overall Dining Facility duties fall under Contractor responsibilities. The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies (with the exception of GFP and services), to perform activities that comprise the operation of an Army Dining Facility as outlined in this PWS. It includes, but is not limited to, requisitioning, receiving, storing, preparing, and serving of food. Also, included is the performance of related administrative, custodial, and sanitation functions in the Dining Facilities. They promulgate both existing and maturing concepts, responsibilities, policy, and implementing procedures. The Contractor shall perform to the standards in this contract.

1.5. Period of Performance: The Period of Performance (PoP) is five (5) years, which includes a base year and four (4) option years.

1.6. General Information:

1.6.1. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract.

1.6.2. Federal Government Holidays:

New Year's Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November (observed on Monday with the holiday falling on Sunday).

Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.3. Hours of Operation: The Contractor is responsible for conducting business while the facility is open. The meal service hours for the dining facilities are listed in Attachment F. These hours are subject to change based upon mission requirements.

Usually this change occurs on short notice. In most instances, there shall be a minimum of two (2) hours advance notice provided by the Government.

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, disturbances, severe weather, alerts, training exercises, and global pandemics. The Contracting Officer (KO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject; however, notifications will be given as soon as possible.

1.6.4. Place of Performance: The work to be performed under this contract will be performed at the NWJRCF, Joint Base Lewis-McChord, WA 98433.

1.6.5. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.5.1. Key Control: The Contractor shall maintain key control IAW AR 190-51 and AR 190-13 in ensuring all keys issued by the Government to the Contractor are not lost or misplaced and are not used by unauthorized persons. The Contractor will report to the COR(s) any occurrences of lost, unauthorized use, or unauthorized duplication of keys in the Contractor possession and control immediately. The Contractor will be liable for any and all costs necessary to secure the locks and keys compromised by any occurrence of lost, unauthorized use, or unauthorized duplication of keys.

1.6.6. Specified Requirements: This section describes the special requirements for this effort.

1.6.6.1. Alien Employment: The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request before working inside the NWJRCF.

1.6.6.2. Contractor Employees:

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of certification, training, skills and experience.

1.6.6.3. Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

1.6.6.4. Employee Health, Hygiene, and Dress Code: The Contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in TB MED 530 and state and local policies for Contractor employees. Supervisory personnel are responsible for ensuring all Contractor employees are knowledgeable and understand their responsibility to report listed symptoms, diagnosis and exposure to a listed pathogen to their supervisor. Additionally, Contractor employees must be medically cleared, specifically IAW TB MED 530, Chapter 2, Appendix G, in order to report back to work based on local health policies. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the Government within 30 days of contract award to determine acceptability.

1.6.6.4.1 Identification of Contractor Employees:Contractor employees will either be issued Special Staff Badges or Red Visitor Badges. Contractor employees who lose a badge must immediately report the loss to the Physical Security Officer. Each Contractor (to include subcontractors) employee shall wear the ID Badge visible on their right breast pocket of their uniform and whistle on the left breast pocket except when safety or health reasons prohibit. The Personal Alarm Locater (PATs) must be worn on the belt on either the left or right side. Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain access to the facilities.

The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. All contract employees attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.6.7.5. Employee Conduct, Behavior, and Ethics: The Contractor employees shall comply with all applicable Government regulations, policies and procedures. The Contractor shall ensure all personnel employed under this contract conform to conduct regulations contained in FAR 52.203-13 Contractor Code of Business Ethics and Conduct. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from the Government premises. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

1.6.7.5.1 Temporary Suspension: If a Contractor employee is temporarily suspended pending review, their access to the NWJRCF and/or grounds is denied. Their badge is confiscated and turned into the Information System Security Office and the individual’s picture, name, rank, organization, effective date, and badge number (if applicable) is entered into the NWJRCF Operations and added to the facility Bar Roster. Upon completion of the review by the Commander, notification will be made in writing of the results.

1.6.7.5.2 Permanently Barred: If the review determines the Contractor employee shall be permanently barred from the NWJRCF in the best interest of the NWJRCF, the Contractor will be notified and the individual concerned will be permanently barred from the NWJRCF and/or grounds. As applicable, the relevant licensing body shall be notified.

1.6.7.5.3 Re-Training: If the review determines the infraction does not warrant permanently barring the individual from the NWJRCF but re-training is required, the Contractor will be notified and the Contractor employee will be re-instated once the Government provided training is completed.

1.6.7.6. Mission Essential Contractor Services

In accordance with DFARS Clause 252.237-7023 Continuation of Essential Contractor Services, the Government identified all of the services performed under this PWS as essential Contractor services. Any changes to the Contractor’s written plan submitted with its proposal shall be submitted to the KO for approval by the Government, and incorporated into the contract.

1.6.7.7. Sexual Harassment and Sexual Assault Training Plan

The Contractor shall have a Sexual Assault and Sexual Harassment Training Plan which includes a schedule for all related training. The plan shall identify the methods of training (e.g. classroom, on-line, etc.), as well as intervals (e.g. quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as: procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The Contractor’s Sexual Harassment and Sexual Assault Training Plan shall be submitted for approval within 30 days of contract award. The Government has 30 days after receipt of the Training Plan for review and approval. The Contractor’s training shall address, at a minimum, the following:

a) Defining what constitutes sexual assault and sexual harassment.

b) Explaining sexual assault is a crime.

c) Defining the meaning of “consent” as defined in DoDD 6495.01 (Sexual Assault

Prevention and Response Program, SAPR).

d) Explaining the distinction between sexual harassment and sexual assault and that both are unacceptable forms of behavior even though they may have different penalties. Emphasizing the distinction between civil and criminal actions.

e) Explaining Unrestricted Reporting.

f) Providing an awareness of the SAPR program, as well as the roles and responsibilities of company managers, including all available resources for victims.

g) Identifying prevention strategies and behaviors that may reduce sexual assault, including bystander intervention, risk reduction, and obtaining affirmative consent.

Identifying strategies to safely intervene and to guard against retaliation, reprisal, ostracism, or maltreatment because of that intervention.

h) Explaining eligibility for Special Victims' Counsel (SVC)/Victims' Legal Counsel (VLC) for individuals who report sexual assault, and the types of legal assistance authorized to be provided to the sexual assault victim.

i) Explaining what constitutes retaliation, reprisal, coercion, ostracism, and maltreatment and company procedures for reporting allegations of reprisal.

a. Explaining what is the appropriate, professional response by peers to a victim and an alleged offender when a sexual assault is reported. For example, consider using scenarios to facilitate discussion of appropriate behavior, to include discussing potential resentment of peers for victims, bystanders, or witnesses who report a sexual assault. Explain the impact to the victim of incidents of retaliation, reprisal, ostracism, and maltreatment;

as well as the impact in deterring reporting of sexual assault incidents.

b. Explaining that all personnel in the victim’s company, when they become aware of allegations of retaliation, reprisal, ostracism, or maltreatment, are required to take appropriate measures to protect the victim, including information regarding how to prevent retaliation, reprisal, ostracism, and maltreatment after a reporting an incident of sexual assault.

j) Explaining company policy which protects victims of sexual assault from retaliation, reprisal, ostracism, and maltreatment. Explaining how victims can seek assistance on reporting allegations to:

a. A Sexual Assault Response Coordinator (SARC)

b. A SARC in different installation, which can be facilitated by the Safe Helpline

c. Their immediate Supervisor, or other company officials

d. US Army Criminal Investigation Division (CID)

e. Local Provost Marshall/Military Police

k) Explaining the company policy that protect witnesses and bystanders who intervene to prevent sexual assaults or who report sexual assaults from retaliation, reprisal, ostracism, and maltreatment.

l) Ensure employees are aware of their obligation to report - as soon as they become aware - any allegation or first-hand knowledge of sexual assault, sexual harassment to their local/Corporate management, Human Resources office, local Commander, the Contracting Officer, the Administrative Contracting Officer (ACO), the Contracting Officer’s Representative.

m) The Contractor shall retain all training records and shall make them available to the COR, upon request.

Reportable

A01 Sexual Harassment and Sexual Assault Training Plan

1.6.7.8. E-Verify: The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers. E-Verify are the best means for determining employment eligibility of new hires and the validity of their Social Security numbers.

1.6.7.9. Safety: All Contractor employees shall comply with all of the Army and NWJRCF Safety Regulations, Standard Operating Procedures (SOPs), and policies. All Contractor employees shall immediately notify the NWJRCF staff when they observe or are subject to safety violations. The security and safety of all concerned parties shall be paramount. All Contracted employees must wear either an issued whistle or PMTs (or Government issued like item device). The whistle or PMTs shall be utilized in the event of an emergency, i.e. fire, disturbance, escape attempt.

1.6.7.9.1 Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the subsistence building and facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day if the accident occurred during other than normal working hours. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one workday to the COR who may relay the report to the safety officer. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

1.6.7.10 Vehicle Operators

Contractor employees or employees of subcontractors shall have proper state registration, proof of insurance, and a valid driver's license to operate privately owned vehicles (POV) on the post. Registration of POVs with the Provost Marshal's Office is required. The Contractor’s employees shall comply with any Joint Base Lewis-McChord vehicle registration program. All vehicles and personnel are subject to search and seizure of contraband or unauthorized Government property. Contractor vehicles (Contractor-owned and personal), Contractor employees, and their personal property shall be subject to searches upon entering or leaving the Installation. The search and seizure provisions of AR 190-22 shall apply to Contractor personnel entering or leaving Joint Base Lewis-McChord or activities/installations in the Joint Base Lewis-McChord area of responsibility (AOR) which require access by Contractor personnel in performance of this contract. Current requirements may change when dictated by security conditions.

Due to increased security of Joint Base Lewis-McChord, all personnel entering the installation must report to the Visitors Control Center (VCC) for a background check and a day pass by Investigative personnel. Individuals that are working for an approved contract for the installation may apply for a Locally Access Credential (LAC) card that will give them extended access to the installation without having to go thru the VCC daily. Disapproved applicants may be denied from entering the installation

The Contractor shall submit the employees Local Access Credential Application Form to the NWJRCF POC at start of employment. LAC Forms can be found on https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/directorate-emergency-services/provost-marshal/gate-information. These LACs must be submitted to the COR for processing. Acceptable forms of ID are listed on the Garrison website.

Approved applicants shall report to VCC with a form of Government issued ID to receive their LAC card. The LAC will allow temporary access to the installation and must be renewed prior to expiration. An approved LAC authorizes the individual to access the Base through the regular DoD ID lane, but will not allow them to "escort" other non-DoD Individuals. The COR shall be notified upon loss of LAC card. Employee must resubmit for a replacement LAC card. If termination of position occurs, LAC card must be returned to KO/COR immediately, for return to VCC within 5 business days of termination. Disapproved applicants may be denied from entering the installation.

Contractor vehicles shall not be permitted to enter or depart the NWJRCF Sallyport Gates between 1100 and 1230, except those deemed necessary to complete ongoing work. Privately-owned vehicles will not be allowed in the secure perimeter of the NWJRCF. Contractor personnel shall not leave vehicle keys in the ignition switch at any time the vehicle is unoccupied. Contractor personnel shall lock all unattended https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/directorate-emergency-services/provost-marshal/gate-information https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/directorate-emergency-services/provost-marshal/gate-information

Contractor vehicles. Contractor employees shall render inoperable all idle Contractor vehicles, or equipment without key ignitions.

1.6.7.11. Transition/Phase-In: The Contractor shall keep the Government fully informed of status throughout the transition periods. During the phase-in/phase-out periods, it is essential that attention be given to prevent any interruptions or delays that would impact the mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods. The transition/phase-in will commence with the awarded contract issued by the KO and will continue until the Contractor is fully operational; not to exceed 29 days.

Upon the contract award, the Contractor employees shall conduct a phase in System that includes:

a. Week 1: 40 Hours of Pre-Service Training for contactor employees to access the

NWJRCF.

b. Week 2: On the Job Training Process that includes understanding the mission from uniformed Government employees.

c. Week 3: Perform 50% of the mission, alongside uniformed Government employees.

d. Week 4: Fully operational, ensuring no lapse in service.

1.6.7.12. Contract Administration and Management: The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement.

The Contractor shall respond to Government calls within one hour during operational hours and two hours during non-operational hours. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations at the NWJRCF and the Contractor's corporate offices. The Contractor shall provide guidance to employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The Contractor shall provide administrative support to employees in accordance with state and federal employment policies (time keeping, leave processing, pay, emergency needs).

1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity. The Contracting Officer, COR, and other Government personnel, as appropriate, will meet periodically (quarterly as a minimum) with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.9. Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property; and facilitate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.10. Key Personnel/Substitution of Key Personnel: The Government has determined that certain positions for the purpose of ensuring the Contractor can satisfy minimum experience and certification requirements are key and essential. Key positions must be filled within 24 hours of being vacated as a temporary mitigation. The COR must be notified immediately upon replacement of key personnel and the KO must be notified within 72 hours. Within 20 days of the temporary fill, the Contractor shall provide resumes for proposed substitutes, and any additional information requested by the Contracting Officer. The Contracting Officer will notify the Contractor within 15 days after receipt of all required information of the consent on substitutes. No change in fixed unit prices may occur as a result of key personnel substitution.

1.6.10.1 The Project Manager (PM) (KEY)

The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this contract. The PM will have no less than 5 years management experience and must be highly familiar with Army Food Management Information Systems (AFMIS). The PM must be highly qualified with general supervisory experience and must have at least 3 years specific management experience in managing cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner). The PM must have a current Food Protection Manager certificate (within 5 years) as defined in Tri Service Food Code (TB MED 530). The PM will have full authority to act for the Contractor on all matters relating to this contract.

The PM has overall responsibility for the site’s Quality Control (QC). The PM will be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. The Project Manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards. During any absence of the PM, a qualified alternate shall be identified , (must possess a Food Protection Manager certificate, within 5 years), The PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

1.6.10.2 Dining Facility Manager(s) (DFM) (KEY)

The Dining Facility Manager(s) is directly responsible for the day-to-day operations and direct employees at their perspective dining facilities. The Dining Facility Manager shall have experience of successfully managing cafeteria style or multi-entrée operations, catering or Government cafeteria operations providing complete meal service (breakfast, lunch and dinner), feeding over 300 customers per sitting. Managers shall have experience using automated systems (such as Army Food Management Information Systems (AFMIS)) to order, issue, inventory and plan food operations daily.

The DFM must have a current Food Protection Manager certificate (within 5 years) as defined in Tri Service Food Code (TB MED 530). During any absence of the DFM, a qualified alternate shall possess Food Protection Manager certificate (within 5 years).

The Contractor shall provide a Dining Facility Manager for each dining facility identified in Attachment F to manage the performance in each facility, to include Subcontractors, and to meet the specified performance standards. During any absence of the DFM, the COR shall be notified, and the substitution must be properly qualified.

1.6.10.3 Trainer (Key)

The Contractor shall provide Trainer(s) as required for completion of the PWS requirements. The trainers shall have experience with equipment identification and safety, food protection standards, food preparation and cooking, baking, sanitation and maintaining food preparation areas and equipment, carving/butchering, menu planning and food serving.

1.6.10.4 Supervisory Personnel

The Contractor shall provide first line supervisors as required for completion of PWS requirements.

1.6.11. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.12. Access and General Protection/Security Policy and Procedures: Contractor and employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.13.1. Contractors Requiring a Common Access Card (CAC): All Contractor personnel requiring access to U.S. Government Information Technology (IT) systems are eligible and vetted for a Common Access Card (CAC). All Contractor personnel must, at a minimum, have a favorably adjudicated Office of Personnel Management (OPM) Tier 1/ National Agency Check with inquiries (NACI) or an equivalent or higher investigation IAW Homeland Security Presidential Directive-12 (HSPD-12). The Contractor must have a pre-hiring system in place to ensure probability and eligibility to receive a favorably adjudicated Tier 1/NACI.

At the discretion of the sponsoring activity, a CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 at the Defense Counterintelligence and Security Agency IAW Homeland Security Presidential Directive- 12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security purposes or other reasons.

Upon contract award, the Contractor will provide the name, telephone number, and e-mail contact information for their Security POC to the servicing Government Security Office (GSO). The servicing GSO will provide specific instructions on the electronic submission of background investigations (SF 85 and FD 258 Fingerprint Card) in accordance with HSPD-12 and OPM guidance. The servicing GSO will provide investigation determinations and verification of existing investigations for personnel transitioning from other contracts.

1.6.14 Training and Other Security Requirements

IAW Army policy, Contract Requirements, Antiterrorism/Operations Security Review, the following applies to this requirement:

1.6.14.1. Anti-Terrorism (AT) Level I Training: All Contractor employees requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days of the performance start date (PSD) and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee to the COR within 30 calendar days after completion of training by all employees. AT level I awareness training is available at the following website: http://jko.jten.mil and takes approximately two (2) hours to complete. In the event the online training cannot be accesses or is not available (e.g., server problems), the training can be provided by a qualified instructor. If the training is not completed online, instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructions shall be provided to the KO or designee.

http://jko.jten.mil/

1.6.14.2. iWATCH Training: The Contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity’s ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of the PSD and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than (NLT) 15 calendar days after completion of training. Course takes approximately two (2) hours to complete.

1.6.14.3. Access to Government Information Systems: All Contractor employees with access to a Government info system shall be registered in the Army Training Certification Tracking System (ATCTS) and shall successfully complete the DoD Information Assurance (IA) Awareness prior to gaining access to the IS and annually thereafter. DoD IA training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.6.14.4. Operational Security (OPSEC) Training: Per AR 530-1, Operations Security, all Contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. All Contractor employees shall complete annual OPSEC awareness training. This training is available at http://www.cdse.edu/catalog/elearning/GS130.html. This course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available, training can be provided by qualified instructor.

1.6.14.5. Information Assurance (IA)/: All Contractor employees shall complete DoD IA Awareness and associated Cyber Awareness training at https://public.cyber.mil/training/cyber-awareness-challenge/ prior to being granted access to any Government network. Course takes approximately two (2) hours to complete. All users who require network access will complete initial and annual training thereafter. Contractor employees requiring access to Government ADPE or networks must also initially and annually sign, date, and submit the required Acceptable Use Policy (AUP) and DoD IA Training to their Army Training Certification Tracking System (ATCTS) records. If during performance of the contract ADPE security requirements or access policies change, the Contractor will be required to follow and adhere to the new or updated policies. All Contractor employees with access to a Government information system shall be registered in the ATCTS at commencement of employees' services.

1.6.14.6. Threat Awareness Reporting Program (TARP):

Per AR 381-12 Threat Awareness and Reporting Program (TARP), Annual threat awareness training conducted by a CI agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. In the event live training is not possible Contractor personnel shall complete the computer-based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

https://ia.signal.army.mil/DoDIAA/default.asp http://www.cdse.edu/catalog/elearning/GS130.html https://public.cyber.mil/training/cyber-awareness-challenge/ https://www.lms.army.mil/

1.6.14.7. Guardian Academy/NWJRCF Pre-Service Training: Per local policy and procedures, all contract employees shall complete a 40-hour training course hosted monthly by the NWJRCF prior to authorizing them to perform duties within the facilities without authorization and supervision. Training requires all Contractor personnel to read and comply with Army Corrections Command (ACC) Policy Letter #17, Standards of Conduct; 15th Military Police (MP) Brigade (BDE) Regulation 190-3, Rules of Conduct;

and 15th MP BDE Regulation 1-2, Prison Rape Elimination Act (PREA) in its entirety, and sign a Statement of Understanding (SOU) prior to beginning work.

1.6.14.8. Annual American Correctional Association training requirements: All contract employees shall complete 40 hours of initial classroom training (Pre Service) that is conducted on a monthly basis by the Battalion. Also, 40 hours of additional training must be completed within 12 months of hire for all new employees. Every following FY, 40 hours of annual refresher training designed by the Government and approved by the NWJRCF Commander shall be completed.

1.6.14.9. Sexual Harassment and Sexual Assault Training

The Contractor is responsible for ensuring its employees maintain a non-hostile working environment, which is free from sexual harassment and/or assault as defined by AR 600-20.

Sexual Harassment and Sexual Assault Training. The Contractor is responsible for ensuring all employees, to include subcontractor employees, complete Sexual Harassment and Sexual Assault training within 30 calendar days of the start of contract performance. The Contractor is further responsible for ensuring all employees complete Sexual Harassment and Sexual Assault training annually. This training can be coordinated with the Installation Sexual Harassment/Assault Response & Prevention (SHARP) office or installation garrison SHARP office. Once all employees, including subcontractor employees, have completed the initial training, the Contractor shall provide a written statement to the KO certifying that all their employees performing on this contract have completed the Sexual Harassment and Sexual Assault training, and provide the KO with updates when changes in personnel occur. The Contractor shall also provide a written annual certifying statement after all employees including subcontractor employees have completed the annual Sexual Harassment and Sexual Assault training.

Notification of Sexual Harassment, Sexual Assault, or Equal Opportunity (EO) Incidents.

Contractor shall comply with all requirements of FAR 52.222-26–EO. All sexual assault, sexual harassment, or EO inquiries or complaints as defined in AR 600-20, from Contractor employees and its subcontractor employees working on this contract in government workspaces, shall be forwarded immediately to the Contracting Officer (KO), and then to the Contracting Officer’s Representative (COR).

Failure to comply with any of the paragraphs in this section can result in a less than satisfactory interim or final Contractor Performance Assessment Reporting System (CPARS) rating; a determination by the Government that the services do not conform to the contract requirements and such services cannot be corrected by re-performance, or both.

1.6.14.10. Other Training Requirements: The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements.

1.7. Confidentiality: Strict confidentiality shall be maintained regarding personal information relating to all inmates. Under no circumstances shall any Contractor employees remove any documents relating to a NWJRCF inmate from the NWJRCF.

1.8. Emergency Services: The Contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the Government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the Government from a medical treatment facility or transport. This does not include contractor employees that are military retirees or dependents working for the contractor on Army installations.

1.9. Subcontract Management: The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. The prime Contractor shall submit subcontracting plan (IAW FAR part 19.9) to the Contracting Officer (KO) for approval. Contractors shall not add subcontractors without approval from the KO.

Contractors are responsible for filing subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier subcontractors must inform their subcontractor to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal Government agency.

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions and Acronyms: Standard Definitions/Definitions and Acronyms Federal Acquisition Regulation (FAR), Army Regulation (AR) 310-25, Dictionary of US Army Terms, and, AR 310-50, Authorized Abbreviations, Brevity Codes and Acronyms are the references for definitions and acronyms not listed below.

2.1.1 Standard Definitions

1. Acceptable Quality Level (AQL). The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

2. Administrative Contracting Officer (ACO). A Contracting Officer who is administering contracts.

3. Army Federal Acquisition Regulation Supplement (AFARS). The Army's supplement to the Federal Acquisition Regulation.

4. Commercial and Government Entity (CAGE) Code. An identifica-tion code assigned to the Contractor and is required by the Contracting Officer (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

5. Contracting Officer (KO). An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

6. Contracting Officer's Representative (COR). An individual from the functional activity appointed by the KO and delegated specific authority to monitor contract performance and to perform specific contract administration functions. Additional personnel appointed to assist the COR are called the Alternate Contracting Officer’s Representatives (ACORs).

7. Defective Service. A unit of service, which contains one or more defects and does not conform to specified requirements.

8. Local Access Network Connections (LAN). An installation landline connecting the Army Management Information System modules to the mainframe computer system.

9. Lot. The total number of service outputs in an evaluation period; as defined in the AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

10. Non-Conformance Report (NCR). A letter to a Contractor that identifies nonconformance of a Contract requirement(s) or identifies business system deficiencies and requests Contractor corrective action.

11. Percent of Sample Found Defective. A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

12. Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

13. Performance Standard. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

14. Planned Sampling. A sampling (inspection) method used to evaluate Contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

15. Quality Assurance Specialist (QAS). Perform, administer, or advise on work concerned with assuring the quality of products acquired and used by the Federal Government.

16. Quality Assurance Surveillance Plan (QASP). Defines what the Government must do to ensure that a Contractor has performed IAW specified performance standards. Focuses on the level of performance required by the PWS rather than on the methodology used by the Contractor to achieve that performance.

17. Quality Control. Those actions taken by the Contractor to control the in-process performance of goods or services to ensure that contract quality standards are met.

18. Random Sampling. A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

19. Sample. A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

Technical Definitions

1. Accredited Sanitation Program. A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards that certify individuals. Managers, supervisors and food handlers shall satisfy one of the following requirements:

a. Satisfactorily complete the Educational Foundation of the National

Restaurant Association Course in Applied Food Service Sanitation.

b. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program.

c. Satisfactorily complete of a course of study that is offered from an accredited college or university approved by the Installation Medical Authority.

2. Alternate meal. Meal provided to an inmate due to specific requirement as based off of leaderships decision and the dietician and or nutritionist memorandum.

3. Army Food Management Information System (AFMIS). An automated record keeping system used in dining facilities to perform various functions that includes processes and outcomes; e.g., meal production/planning; head counting;

subsistence ordering; receipt and storage; and equipment replacement planning.

These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories;

facilitate returns to inventory; provide inventory accountability; perform headcount entries; and inquire against a variety of files. The AFMIS is a web based system that operates from a standard computer within each dining facility.

4. Army Food Program. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

5. Army Ration Credit System (ARCS). An issue and accounting procedure used by appropriated fund dining facilities. Dining facilities that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

6. Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in lieu of subsistence.

7. Basic Daily Food Allowance (BDFA). The computed monetary daily value of a ration. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in dining facilities.

8. Clean. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

9. Critical Control Point. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

10. Cook Support and Dining Facility Attendant Service. The provision a limited number of fully qualified cooks to supplement the Military food service staff within a dining facility and performance of all DFA functions (see Dining Facility Attendant Service Below).

11. Diner Satisfaction. Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract requirements and established quality levels of food and service.

12. Dinner. Typically the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

13.