JB MDL PWS - EDITS -3-11-25.pdf

Joint Base McGuire Dix Lakehurst Full Food Service PWS DFAFT

JB MDL, NJ

Performance Work Statement (PWS)

Full Food Services

And

Dining Facility Attendant Services

1.1 Introduction

1.2 Scope of Effort

1.3 Contract Administration and Management

1.4 Contractor Personnel Requirements

1.5 Training Requirements

1.6 Contractor Planning and Resource Management

1.7 Emergency or Special Event Services

1.8 Dining Facilities

1.9 Remote Food Service

1.10 Security Requirements

1.11 Quality Program Requirements

2. GOVERNMENT FURNISHED PROPERTY, FACILITIES, AND SERVICES

2.1 Government Furnished Property (GFP)

2.2 Property Management System (PMS) Procedures

2.3 Durable Property

2.4 Maintenance of GFP

2.5 Property Damage or Loss

2.6 Inventories

2.7 GFP Disposition

2.8 Government Dining Facilities-Areas of Responsibilities (AORs)

3. CONTRACTOR FURNISHED ITEMS AND EQUIPMENT

3.1 GFE

4. OPERATIONAL REQUIREMENTS

4.1 Dining Facility Sanitation Operations

4.2 Periodic In-depth Cleaning

4.3 Dining Facility Openings and Closures

4.4 Dining Facility Administration

4.5 Dining Facility Food Service Operations

4.6 Food Item Redundancies

4.7 Remote Feeding

5. PERFORMANCE REQUIREMENTS SUMMARY

5.1 Dining Facility Sanitation Operations

5.2 Dining Facility Administration and Food Preparation Operations

5.3 Reporting-Contractor Deliverables

6. WEBSITES, RELATED DOCUMENTS, DEFINITIONS AND ACRONYMS

6.1 Websites

6.2 Standard Definitions/Definitions and Acronyms

7. APPLICABLE REGULATIONS, PUBLICATIONS, FORMS AND LABELS

7.1 Army Regulations

7.2 Army Field Manuals, Technical Manuals, Bulletins, and Pamphlets

7.3 Department of the Army Forms

7.4 Department of Defense Forms

7.5 Department of the Army Labels

APPENDIX A

DINING FACILITIES -HOURS OF OPERATION

APPENDIX B

SERVICES DELIVERY SUMMARY

APPENDIX C

OPERATIONAL DINING FACILITIES

END OF THE FISCAL YEAR HEAD COUNT SUMMARY REPORTS

APPENDIX D

CONTRACTOR SUPPLIES AND ITEMS

APPENDIX E

GOVERNMENT FURNISHED PROPERTY

APPENDIX F

1. GENERAL INFORMATION

1.1 Introduction

1.1.1 This PWS is developed to support Joint Base McGuire Dix Lakehurst (JB MDL) food service requirements to meet Full Food Service (FFS), Dining Facility Attendant (DFA) Services, and remote site feeding requirements at designated Dining Facilities. The Contractor shall provide quality services in support of the installation food service program supporting the warfighter with flexible, efficient, and cost-effective services through management innovations and use of industry best practices, where applicable, while ensuring compliance with all applicable laws, rules, and regulations.

1.1.2 The United States Government uses the Performance Based Services Acquisition (PBSA) strategy to provide the descriptions, instructions, and references in this document. The Government provides additional details or references when experience indicates a need exists to drive a specific effective and efficient outcome. The presence of these additional details or the absence of these details reflect the performance-based nature of this format and should not be construed to mean this performance-based document lists all implied tasks necessary to achieve the successful level of performance. Referenced publications, regulations, and guidance in this PWS provide specific performance standards; the Contractor, Sub-Contractors (herein the Contractor) must adhere to those standards unless specific relief has been given, in writing, by the Contracting Officer (KO).

1.1.3 The KO or his/her designated representative will be the point of contact (POC) concerning administration and performance of the contract. The Contracting Officer’s Representative (COR) monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. Both the KO and COR can provide guidance.

1.1.4 All work under this effort is subject to inspections and performance assessments. Failure to meet the contract requirements may result in an automatic payment deduction, Non-Conformance Report (NCR), cure notice, and/or termination. The Government reserves the right to seek consideration in the event of un-resolved contract discrepancies and serious incidents impacting the effort.

1.2 Scope of Effort

1.2.1 The Contractor shall provide all supervision, labor, personnel, equipment, materials, and supplies, apart from Government Furnished Property (GFP), to perform activities as defined in this PWS. The Contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract and shall follow all applicable instructions and directives as identified by this PWS. All services provided by the Contractor in this contract shall be performed in accordance with (IAW) Tri Service Food Code (TB MED 530), Army Policy, and all applicable local, state, and federal laws, regulations, and policies. In the event of a conflict between any law and regulation, the more stringent rule shall apply. Contractor tasks include but are not limited to the following: dining facility management functions, food requisitioning, receiving and storage, food preparation, food serving, facility sanitation duties, and the associated logistics analysis and management functions in support of the installation’s mission.

1.3 Contract Administration and Management

1.3.1 The Contractor shall successfully integrate and coordinate all activity needed to comply with contract requirements. The Contractor shall respond to Government requests for contractual actions in a timely manner. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of Sub-Contractors (when applicable).

1.3.2 The Contractor shall maintain continuity between the operations at the installation and the Contractor's corporate offices. The Contractor shall ensure management personnel are on-site during all dining facility hours of operation and each shift lead supervises Contractor employees in no more than one dining facility per shift.

1.3.3 The contracting office will hold periodic status or progress meetings (referred to as Performance Management Reviews) with the KO, COR, Contractor, and other personnel as necessary IAW DAFI63-138 ACQUISITION OF SERVICES. These meetings will be held at least quarterly to discuss problems, progress of the contract, and contractor performance. The Contractor shall participate and provide any necessary briefings and supporting data.

1.3.4 Sub-contract Management

The Contractor shall manage all sub-contracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Sub- Contractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file sub-contract reports in the electronic Sub- contracting Reporting System (eSRS). Prime/ Higher Tier Sub- Contractors shall inform their Sub-Contractors to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal Government agency.

1.4 Contractor Personnel Requirements

1.4.1 The Contractor shall provide the appropriate amount of qualified labor and management with required training, skills, and experience to effectively accomplish the work required in this PWS. The Contractor shall not allow any employee that is not certified and trained for a particular task to perform such work. The Contractor, at its own expense, shall maintain all qualifications and certifications required to perform the requirements of this PWS.

1.4.2 The Contractor shall provide administrative support to employees IAW state and federal employment policies (time keeping, leave processing, pay, emergency needs). The Contractor shall provide guidance to employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions.

Reportable

A05 Strike Plan

1.4.3 Strike Plan. The contractor shall submit within 30 days after contract award the procedures that will be used to provide full food service operations in the event of a strike. The contractor's plan shall mitigate, as much as possible, the impact of any labor dispute.

1.4.4 The contractors strike plan shall, at a minimum, describe the following:

1.4.5 A description of the procedures that will ensure the food service requirements described in this PWS are executed without interruption.

1.4.6 A description of how the contractor will recruit and hire qualified personnel.

1.4.7 A description of the recruiting procedures and time frames need to secure such personnel.

1.4.8 A description of contractor previous/current experience in collective bargaining (e.g., description of type of union, description of negotiations conducted, number of strikes or walkouts experienced, causes of the strikes or walkouts and the outcome of negotiations resulting from the strike or walkout.)

1.4.9 A description of how the contractor plans to protect government property.

1.4.10 Government Notification.

The contractor is required to notify the KO immediately, in writing, upon learning of a labor strike affecting contract performance and provide daily status updates thereafter. Names of striking employees shall be submitted, in writing, to the KO within eight (8) hours of the labor strike.

1.4.11 Key Personnel

The Government has determined that certain positions, for the purpose of ensuring the Contractor can satisfy minimum experience and certification requirements, are key and essential. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation, and filled within 30 days with a permanent employee. The COR must be notified immediately upon replacement (temporary and permanent) of key personnel and the KO must be notified within 72 hours.

1.4.11.1 Project Manager (PM) (KEY)

The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this contract. The PM shall have no less than five (5) years management and must be highly familiar with Army Food Management Information Systems (AFMIS).

The PM shall be highly qualified with general supervisory experience and shall have at least 3 years specific management experience in managing cafeteria style or multi- entrée operations providing complete meal service (breakfast, lunch and dinner). The PM shall have and maintain a current (within the last five (5) years) Food Protection Manager Certificate as defined in Tri Service Food Code (TB MED 530). The PM shall have full authority to act for the Contractor on all matters relating to this contract. The PM has overall responsibility for the site’s Quality Control (QC). The PM shall be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. During any absence of the PM, the COR shall be notified immediately. A qualified alternate who possesses a Food Protection Manager certification (within the last five (5) years), shall have full authority to act for the Contractor on all matters relating to work performed. The PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

1.4.11.2 Dining Facility Manager(s) (DFM) (KEY)

The Dining Facility Manager(s) shall be directly responsible for the day-to-day operations and shall direct employees at their respective dining facilities. The Contractor shall provide a DFM for each FFS dining facility identified in Appendix A – Workload Data/Capabilities to manage the performance in each facility, to include Sub- Contractors, and to meet the specified performance standards. The DFM shall have experience of successfully managing cafeteria style or multi-entrée operations, catering or Government cafeteria operations providing complete meal service (breakfast, lunch, and dinner), feeding over 300 customers per sitting. Managers shall have experience using automated systems (such as AFMIS) to order, issue, inventory, and plan food operations daily. The DFM shall have and maintain a current (within the last five (5) years) Food Protection Manager Certificate as defined in Tri Service Food Code (TB MED 530). During any absence of the DFM, the COR shall be notified immediately. A qualified alternate who possesses a Food Protection Manager certification (within the last five (5) years), shall have full authority to act for the Contractor on all matters relating to work performed at their respective dining facility.

1.4.11.3 Supervisory Personnel

The Contractor shall provide first line supervisors as required for completion of PWS requirements.

1.4.12 Emergency Services

The Contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the Government to support life-saving injuries or illnesses until proper medical support can be administered by an external/non-Government treatment facility or transport.

1.4.13 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for public health, personal hygiene, IAW the regulatory guidance in Tri Service Food Code (TB MED 530) and state and local polices for Contractor employees. Supervisory personnel are responsible for ensuring all Contractor and conditional employees are knowledgeable and understand their responsibility to report listed symptoms, diagnosis, and exposure to a listed pathogen to their supervisor. Additionally, Contractor employees must be medically cleared, specifically IAW Tri Service Food Code (TB MED 530), Chapter 2, Appendix G, to report back to work after an absence due to illness.

1.4.14 The Contractor (to include Sub-Contractors) shall wear and display a Contractor provided Identification (ID) Badge in a conspicuous place on the front of exterior clothing above the waist except when safety or health reasons prohibit. The minimum required information on the badge includes company name, employee full name, picture of employee, and date of expiration. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the COR within 10 days of award to determine acceptability.

Reportable A06 Uniform Requirement

1.4.15 Employees shall wear clean, neat, pressed, and well-fitting uniforms always while on-duty. Torn and dirty uniforms, rips, missing buttons, etc. shall not to be worn in the dining facility.

1.4.16 The contractor is responsible for selecting and providing uniforms for their e m p l o y e e s . The contractor must have uniforms available for all newly hired employees.

Chef coats, aprons and hats shall also be the responsibility of the contractor. The contractor shall have proposed uniform information (catalog data, pictures, colors etc.) available for government approval NLT 14 days prior to the start of performance. The KO must approve all uniform selections, as well as standards of dress for supervisors, prior to the start of the contract.

1.4.17 Minimum standards: uniform shirts shall be made of 100% combined cotton; uniform pants shall be made of 100% cotton twill. The standard of quality shall be equal to or better than Culinary Classics, 1628 South Prairie Avenue, Chicago, IL. All personnel uniforms must consist of matching or color coordinated shirts, slacks, and hats.

1.4.18 Contractor personnel must comply with the current Tri-Service Food Code with the wear of clothing and jewelry. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher then 1-1/2 inches shall not be worn.

1.4.19 Employee Conduct, Behavior, and Ethics

The Contractor shall ensure employees comply with all applicable Government regulations, policies and procedures and all personnel employed under this contract conform to conduct regulations contained in FAR Clause 52.203-13, Contractor Code of Business Ethics and Conduct.

The Government may direct the Contractor to remove any Contractor employee from the Government premises IAW the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

1.4.20 Organizational Conflict of Interest (OCI)

Contractor and Sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development or modification of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. Furthermore, Contractor and its Sub-Contractors shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense (DoD) 5500.7.R entitled “Joint Ethics Regulation”.

1.4.21 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees.

E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

1.4.22 Vehicle Operators

Contractor employees or employees of Sub-Contractors shall have proper state registration, proof of insurance, and a valid driver's license to operate privately owned vehicles (POV) on the installation. All vehicles (Contractor and personally owned), Contractor personnel, and their personal property are subject to search and seizure of contraband or unauthorized Government property. The search and seizure provisions of AR 190-5, Motor Vehicle Traffic Supervision apply to Contractor personnel entering, within, or leaving the installation or the installation’s area of responsibility (AOR) which require access by Contractor personnel in performance of this contract. Current requirements may change when dictated by security conditions.

1.4.23 Sexual Harassment and Sexual Assault Training Plan

The Contractor shall have a Sexual Assault and Sexual Harassment Training Plan which includes a schedule for all related training. The plan shall identify the methods of training (e.g., classroom, on-line, etc.), as well as intervals (e.g., quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as: procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The Contractor’s Sexual Harassment and Sexual Assault Training Plan shall be submitted for approval within 30 days of contract award. The Government has 30 days after receipt of the Training Plan for review and approval. The Contractor’s training shall address, at a minimum, the following:

a) Defining what constitutes sexual assault and sexual harassment.

b) Explaining sexual assault is a crime.

c) Defining the meaning of “consent” as defined in DoDD 6495.01 Sexual Assault Prevention and Response (SAPR) Program.

d) Explaining the distinction between sexual harassment and sexual assault and that both are unacceptable forms of behavior even though they may have different penalties.

Emphasizing the distinction between civil and criminal actions.

e) Explaining Unrestricted Reporting.

f) Providing an awareness of the SAPR program, as well as the roles and responsibilities of company managers, including all available resources for victims.

g) Identifying prevention strategies and behaviors that may reduce sexual assault, including bystander intervention, risk reduction, and obtaining affirmative consent. Identifying strategies to safely intervene and to guard against retaliation, reprisal, ostracism, or maltreatment because of that intervention.

h) Explaining eligibility for Special Victims' Counsel (SVC)/Victims' Legal Counsel (VLC) for individuals who report sexual assault, and the types of legal assistance authorized to be provided to the sexual assault victim.

i) Explaining what constitutes retaliation, reprisal, coercion, ostracism, and maltreatment and company procedures for reporting allegations of reprisal.

a. Explaining what the appropriate, professional response by peers to a victim and an alleged offender is when a sexual assault is reported. For example, consider using scenarios to facilitate discussion of appropriate behavior, to include discussing potential resentment of peers for victims, bystanders, or witnesses who report a sexual assault. Explain the impact to the victim of incidents of retaliation, reprisal, ostracism, and maltreatment, as well as the impact in deterring reporting of sexual assault incidents.

b. Explaining that all personnel in the victim’s company, when they become aware of allegations of retaliation, reprisal, ostracism, or maltreatment, are required to take appropriate measures to protect the victim, including information regarding how to prevent retaliation, reprisal, ostracism, and maltreatment after a reporting an incident of sexual assault.

j) Explaining company policy which protects victims of sexual assault from retaliation, reprisal, ostracism, and maltreatment. Explaining how victims can seek assistance on reporting allegations to:

a. A Sexual Assault Response Coordinator (SARC)

b. A SARC in different installation, which can be facilitated by the Safe Helpline

c. Their immediate Supervisor, or other company officials

d. US Army Criminal Investigation Division (CID)

e. Local Provost Marshall/Military Police

k) Explaining the company policy that protect witnesses and bystanders who intervene to prevent sexual assaults or who report sexual assaults from retaliation, reprisal, ostracism, and maltreatment.

l) Ensure employees are aware of their obligation to report - as soon as they become aware -any allegation or first-hand knowledge of sexual assault, sexual harassment to their local/Corporate management, Human Resources office, local Commander, the Contracting Officer, the Administrative Contracting Officer (ACO), the Contracting Officer’s Representative.

m) The Contractor shall retain all training records and shall make them available to the COR, upon request.

Reportable A01 Sexual Harassment and Sexual Assault Training Plan

1.4.24 The Contractor shall immediately report ALL incidents of sexual assault to the local Provost Marshall, COR, and KO. After the initial phone call to the Provost Marshal, the Contractor shall follow-up within four (4) hours with a written report to the Provost Marshall and as the Contractor learns of additional information, the initial report will be followed-up with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where".

1.5 Training Requirements

1.5.1 The Contractor shall provide necessary training to employees to ensure competent performance. All training records shall remain on-site and shall be made available for Government review upon request. Contractor personnel shall receive the Government provided training listed below within 60 days after contract start date, unless otherwise noted.

1.5.2 Food Sanitation and Safety Training

The Contractor shall ensure all Contractor employees receive Food Sanitation and Safety Training IAW Tri Service Food Code (TB MED 530).

1.5.3 DoD Level I Antiterrorism Training (AT)

All Contractor employees, to include Sub-Contractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 days after contract start date and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee and Sub-Contractor employee to the COR (or to the KO if a COR is not assigned) within five (5) days after completion of training by all employees and Sub-Contractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil and takes approximately two (2) hours to complete.

In the event the automated system at https://jkodirect.jten.mil cannot be accessed or is not available (e.g., server problems), the training can be provided by a qualified instructor. If the training is not completed online, instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant names(s) of approved instructors shall be provided to the KO or designee.

1.5.4 DoD Information Assurance (IA) Awareness

All Contractor employees shall complete DoD IA Awareness and associated Cyber Awareness training at https://public.cyber.mil/training/cyber-awareness-challenge/ prior to being granted access to any Government network Course takes approximately two (2) hours to complete. All users who require network access will complete initial and annual training thereafter. Contractor employees requiring access to Government Automated Data Processing Equipment (ADPE), or networks must also initially and annually sign, date, and submit the required Acceptable Use Policy (AUP) and DoD IA Training to their Army Training Certification Tracking System (ATCTS) records. If during performance of the contract ADPE security requirements or access policies change, the Contractor will be required to follow and adhere to the new or updated policies. All Contractor employees with access to a Government information system shall be registered in the ATCTS at commencement of employees' services.

https://public.cyber.mil/training/cyber-awareness-challenge/

1.5.5 Operations Security (OPSEC) Training

Per AR 530-1 Operations Security, the Contractor employees shall complete Level I OPSEC Awareness training within 30 days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.htm.

The course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available (e.g., server problems), OPSEC Training can be provided by a qualified instructor.

1.5.6 Information Security (INFOSEC) Training

Per AR 380-5 Army Information Security Program and AR 350-1 Training and Leader Development, Contractor personnel shall be given initial security orientation and annual security refresher training. Contractor personnel shall be trained within 30 days of reporting for duty and annually thereafter. Information Security Training is available at the following websites:

https://www.lms.army.mil/ or https://securityawareness.usalearning.gov/initialorientation/index.htm. In the event the automated system cannot be accessed or is not available (e.g., server problems), INFOSEC Training can be provided by a qualified instructor.

1.5.7 Controlled Unclassified Information (CUI) Training

Per DoD 5200.48 Controlled Unclassified Information and DA G2 Memo Implementing Guidance for DoD 5200.48 Controlled Unclassified Information, all Contractor personnel shall receive initial and refresher CUI training. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. CUI training is available at the following website:

https://securityawareness.usalearning.gov/cui/index.html. In the event the automated system cannot be accessed or is not available (e.g., server problems), CUI Training can be provided by a qualified instructor.

1.5.8 Threat Awareness and Reporting Program (TARP)

Per AR 381-12 Threat Awareness and Reporting Program (TARP), Annual threat awareness training conducted by a counterintelligence (CI) agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. In the event live training is not possible, Contractor personnel shall complete the computer-based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

1.5.9 Sexual Harassment and Sexual Assault Training

All Contractor employees must complete Sexual Harassment and Sexual Assault Training IAW the Contractor’s Sexual Harassment and Sexual Assault Training Plan.

1.5.10 Installation Staff and Contractor Training Course

To comply with TR350-6 "Enlisted Initial Entry Training Policies and Administration", all contract personnel are required to attend the Installation Staff and Contractor Training Course (ISCTC).

https://securityawareness.usalearning.gov/opsec/index.htm https://www.lms.army.mil/ https://securityawareness.usalearning.gov/initialorientation/index.htm https://securityawareness.usalearning.gov/cui/index.html https://www.lms.army.mil/

Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. This training will be provided by the government and provides guidance on prohibited activities with Initial Entry Trainees (IET). The Contractor shall coordinate with the COR to obtain training. Following training, all Contractors are required to sign a DD Form 2982 on an annual basis.

1.6 Contractor Planning and Resource Management

1.6.1 Hours of Operation

The Contractor shall maintain the operating hours of the DFAC(s) listed in Appendix A. These hours are subject to change based upon supported unit requirements.

1.6.1.1 Extended Service Hours

Special and emergency situations (i.e., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, pandemics, alerts, training exercises, troop movements, etc.) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The Contractor shall provide extended services when notified by the KO or COR. The KO or COR may authorize the Contractor to provide extended services by giving at least four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications may occur; however, notifications will be given as soon as possible.

1.6.2 Normal Operations. The contractor shall maintain operating hours at the dining facilities as listed in Appendix A. During these required serving hours, any authorized patron may select foods from a complete menu. Uses of dining facilities are described in paragraph 1.6.3 of this PWS. Only the Contracting Officer (KO) can direct additional work identified in this PWS (i.e., extending hours, opening, or closing facilities).

1.6.3 Not all DFACs are open on a regular, full time, basis. The government intends to maintain two (2) primary dining facilities as described in paragraph 1.6.1 and paragraph

1.6.2 if the projected headcount warrants. Additional dining facilities may be open when the projected headcount for any one meal period (breakfast, lunch, or dinner) will exceed 1300 individuals for buildings 5904/5986 and 1300 for either side of building 5555 or when equipment failure in one of the primary facilities necessitates a move to another facility.

1.6.4 Except for building 5555, each dining facility does not have sufficient food storage to feed 1300 at any one meal period. The contractor may use any additional government provided refrigerator/freezer equipment for storage and shall be responsible to transport food between facilities as necessary. In addition, in the event of a maintenance issue with any of the refrigerators/freezers, the contractor may be required to move food to an operational unit until repairs are complete.

1.6.5 Additional dining facilities that are opened for the breakfast and lunch meals shall remain open for the remainder of the day. Facilities that are open for the dinner meal shall only be open for that period. The contractor shall be given at least 72 hours’ notice to open a facility. See paragraph 1.7.1 and 1.7.2 on short- and long-range opening/closure.

1.6.6 Holidays. The primary dining facilities (5555 and 5640) may be open on all holidays if the projected headcount warrants. Holiday hours of operation for these facilities are in paragraph 1.6.7. The contractor should plan for increased attendance expected at Thanksgiving and Christmas. If any of the remaining facilities are open during the holiday timeframe (5986, 5517, 5509 or Contingency Operating Location (COL)), the contractor shall use the holiday schedule in this PWS unless changed by the KO when notification to open the facility is given to the contractor.

1.6.7 Recognized/Government Holidays

Government personnel in CONUS locations (to include Alaska and Hawaii) observe the following holidays:

New Year’s Day 1st day of January Birthday of Martin Luther King Jr. 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth National Independence Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.8 Holiday Decorations

The Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas, and the Army Birthday to highlight these periods and special meals as appropriate.

1.7 Emergency or Special Event Services

Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on up to 24 hours per day. The KO shall notify the contractor of a change in dining facility operations.

1.7.1 Dining Facility Openings/Closures. The government may request a facility be open or closed at any time based on the requirements of paragraph 1.6.1.7 and 1.6.1.1. The contractor shall be required to open a facility with at least 72 to 96 hours notification from the COR.

1.7.2 Short Range Closure and Opening of Dining Facilities. Facilities to be closed for one

(1) to thirty (30) days shall be deactivated by thoroughly cleaning and shutting off the natural gas and transferring to another operational facility any food that will exceed its normal shelf life during the period of the closure. The short-range opening of dining facilities is defined as opening for one to thirty (30) days. Normal end of day cleaning requirements is adequate to reopen facilities. The contractor shall be required to close or open a short-range facility with at least 72 hours notification from the COR.

1.7.3 Long Range Closure and Opening of Dining Facilities. Facilities to be closed for more than thirty (30) days shall be deactivated by removing all food, shutting down refrigeration and turning off all electricity and gas to the facility. Before the scheduled closure, the contractor and the COR shall conduct a joint inventory of property and perform a condition check of all property, to include refrigeration. The contractor shall ensure the facility being closed is thoroughly cleaned, and the doors to refrigerators, freezers, ovens, etc., shall be left open to prevent mold and mildew. The contractor shall be required to close or open a facility with at least 72 hours notification from the

COR.

1.8 Dining Facilities

The hours of operation are provided at Appendix A, however, based upon paragraph 1.6.1.2 above, the-hours may be changed at the government's request.

Except for the COL, each dining facility has its own kitchen.

1.8.1 Dining facility 5555 is a primary dining facility with 2 identical, but independent, fully functional sides. One side is anticipated to be open 365 days per year with both sides open simultaneously an estimated 45 days per year, or as headcount warrants. Seating capacity with both sides open is 524. Opening the second side shall be required when the projected headcount of any one meal period is expected to exceed 1300. The second side shall only be opened at the direction of the COR. Meals served are breakfast, lunch, and dinner. Food serving lines on each side are short order and main lines. This building is approximately 30,250 sq. ft. The contractor shall be given 72 hours’ notice to open the second serving side.

1.8.2 Dining facility 5904 is a primary dining facility and is anticipated to be open 365 days per year. Seating capacity 240. Meals served are breakfast, lunch, and dinner. Food serving lines are short order and main line. This building is approximately 11,784 sq. ft.

1.8.3 Dining facility 5986 is anticipated to be open for 183 days per year for overflow and personnel surges. Seating capacity 244. Meals served are breakfast, lunch, and dinner.

Food serving lines are short order and main line. This building is approximately 11,323 sq./ft. This dining facility will only be opened at the direction of the KO.

1.8.4 Dining facility 5517 services the Army Noncommissioned Officer School is anticipated to be open 275 days per year (approximately three (3) weeks per month), all year around. Seating capacity 120. Meals served are breakfast, lunch, and dinner. Food serving reduce A-line with short order menu. This building is approximately 4,799 sq. ft.

1.8.5 Dining facility 5509 is the Army's Officer Education School and anticipated to be open 92 days per year typically May through Aug. Seating-capacity 114. Meals served are breakfast, lunch, and dinner. Food serving reduce A-line with short order menu. This building is approximately 4,799 sq. ft. Currently this building is not operational for the purpose of this PWS but is still accountable for ownership by the Commander and governed by the Food Service Operation.

1.8.6 The COL is anticipated to be open 183 days per year to support mobilization and de-mobilization missions. This dining facility is located 18 miles east of the Dix area and is comprised of two large white tents (40 x 105) with a maximum feed capacity of 2,600. Food serving reduce A-line with short order menu. The contractor is required to prepare/serve meals for breakfast and dinner and issue operational rations for lunch.

1.8.7 The meals for the COL are normally provided/prepared at one of the current operational dining facilities. However, if the headcount at the COL is expected to exceed 200 individuals, the contractor may use the auxiliary kitchen in building 5904 at the direction of the KO. This building is approximately 4,799 sq./ft. The COR will notify the contractor which dining facility the troops at the COL are assigned to.

1.8.8 The contractor shall prepare meals for the COL at one of the operating dining facilities only if the headcount is anticipated to exceed 200. The contractor shall transport the food to the COL using their own transportation. The contractor is also responsible for set-up, service, and clean-up. The contractor is responsible for headcount at this location. This facility will only be opened at the direction of the KO.

1.9 Remote Food Service

The contractor shall provide meals and beverages (mermites or operational rations) for warfighters who cannot make it to the dining facility during the normal scheduled meal hours. Meals may be required during base alerts, operational exercises, during natural, simulated emergencies etc. The contractor shall be notified at a minimum three (3) to four (4) hours up to a 12-hour notice in advance if remote feeding is required. The contractor shall prepare meals and package it in mermites (insulated containers) for pick-up by the units during the normal scheduled meal hours unless directed by the contracting officer IAW this PWS. The contractor is not responsible for transport of these meals. Mermites and operational rations are provided by the government.

1.9.1 Warming and cooling beverages are paid for by the government may be requested by any unit approved to eat at the DFACS. Units may request warming and cooling beverages through the 87th Force Support Squadron and provided to the contractor as part of the projected headcount. However, units may go directly to the dining facility manager to request warming and/or cooling beverages in the event circumstances dictate.

The contractor shall have a minimum of five (5) hours to prepare the beverages for pick-up from the time the dining facility manager is notified of the request. The contractor is not responsible for providing single use items such as plates, cups, utensils etc.

1.9.2 Mission Essential Contractor Services

In accordance with DFARS Clause 252.237-7023, Continuation of Essential Contractor Services, the Government identified all the services performed under this PWS as essential Contractor services. Any changes to the Contractor’s written plan submitted with its proposal, shall be submitted to the KO and be approved by the Government, and incorporated into the contract.

1.9.3 Government Notification

The Contractor is required to notify the KO immediately, in writing, upon learning of a labor strike affecting contract performance and provide daily status updates thereafter. Names of striking employees shall be submitted, in writing, to the KO within eight (8) hours of the labor strike.

1.10 Security Requirements

1.10.1 Physical Access and General Protection/Security Policy and Procedures The Contractor and all associated Sub-Contractor’s employees shall comply with DoD installation access requirements and adhere to all local security policies and procedures. The Contractor shall provide all information required for background checks IAW Army Regulation (AR) 380-67, Personnel Security Program and AR 190-13, The Army Physical Security Program to meet installation access requirements. Once appropriate background checks are successfully completed, Contractor personnel will receive an Installation Access Card (IAC). Contractor workforce must comply with all personal identity verification requirements as directed by DOD, Headquarters Department of the Army (HQDA) and/or local policy. During increased Force Protection Conditions (FPCONs), Contractors may have limited access to the installation and may experience entrance delays. In addition to the changes otherwise authorized by FAR Clause 52.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services of this contract, should the FORCE Protection at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.10.2 Key Control

The Contractor shall maintain key control IAW AR 190-51, Security of Unclassified Army Resources (Sensitive and Non-Sensitive) and AR 190-13 in ensuring all keys issued by the Government to the Contractor are not lost or misplaced and are not used by unauthorized persons. The Contractor will report to the COR(s) any occurrences of lost, unauthorized use, or unauthorized duplication of keys in the Contractor possession and control immediately. The

Contractor will be liable for all costs necessary to secure the locks and keys compromised by any occurrence of lost, unauthorized use, or unauthorized duplication of keys.

1.10.3 Contractor Common Access Card (CAC)

All Contractor personnel performing on U.S. Government facilities (on a regular basis for a period of six months or more) and/or require access to U.S. Government Information Technology (IT) systems are eligible and vetted for a CAC IAW Army Sustainment Command (ASC) CG policy 380-13. All Contractor personnel must, at a minimum, have a favorably adjudicated Tier 1 or an equivalent or higher investigation IAW Homeland Security Presidential Directive-12 (HSPD-12). The Contractor must have a pre-hiring system in place to ensure probability and eligibility to receive a favorably adjudicated Tier 1.

1.10.3.1 The Government will issue a CAC to eligible contractor employees performing work under this contract in accordance with HSPD-12, Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201-2, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security purposes or other reasons.

1.10.3.2 Upon contract award, the Contractor will provide the name, telephone number, and e-mail contact information for their Facility Security Officer (FSO) or Security POC to the servicing Government Security Office (GSO). The servicing GSO will contact the FSO/POC and will provide specific instructions on the electronic submission of background investigations (SF 85, Questionnaire for Non-Sensitive Positions and SF 87, Fingerprint Card) in accordance with HSPD-12 and Office of Personnel Management (OPM) guidance. The servicing GSO will provide investigation determinations and verification of existing investigations for personnel transitioning from other contracts.

1.10.4 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I- 551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

1.11 Quality Program Requirements

Reportable A02 Quality Assurance

The Contractor shall have work complete and ready for inspection IAW all terms of the contract. The Government will conduct inspections according to the appropriate random and planned surveillance method, to compare the Contractor's performance to contract requirements and standards. The Government reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to the contract requirements. In addition to random and planned surveillance, US Army, Air Force Public Health Command personnel may perform inspections at dining facilities. The Contractor shall provide a copy of the inspection results to the COR. The Contractor shall correct all recorded defects prior to re-inspection if the Contractor fails a service.

1.11.1 Quality Control Plan

The Contractor shall develop and maintain an effective quality control plan to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Contractor’s QCP shall be submitted for approval within 10 days of contract award and shall include the following:

1. Elements of the Plan: The QCP shall ensure the enforcement of the required standards for:

a. Personnel health and hygiene

b. Workplace Safety IAW DFAC safety standards and regulations outlined herein.

c. Fire prevention and evacuation

d. Environmental protection

e. Energy conservation

f. Employee training

g. HAZMAT Program

h. Hazard communication standards Occupational Safety and Health Administration (OSHA) for use of chemicals

i. Hazard Analysis Critical Control Point (HACCP) Plan

j. Security and use of Government Property

2. An organizational chart which provides for QC personnel to have direct accountability to the Contractor's top management.

3. An inspection system covering all tasks and services required by this contract.

a. The system shall include those areas to be inspected on a routine or unscheduled basis, the frequency of inspections, documentation forms, individuals that shall perform the inspections and the follow-up procedures.

b. A method or methods of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

c. The method of documenting and enforcing QC operations.

d. A Process action plan to correct and prevent continuous deficiencies and defects.

4. A cleaning schedule that ensures the cleanliness of each dining facility in accordance with Tri Service Food Code TB MED 530, paragraph 6-501.12.

5. Methods of communication with the Government regarding quality and contract performance.

6. A Customer/diner feedback program.

7. A monthly reporting system to the Contractor's home office.

1.11.2 Environmental Requirements

The Contractor shall follow local, state, and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s QCP shall include provisions to enforce environmental policies at the supporting dining facility(s).

1.11.3 Safety Requirements

In performing the services required, the Contractor shall ensure compliance with all applicable Federal, U.S. Government, and local command directives and regulations that pertain to safety, occupational health, and fire prevention as outlined in 29 CFR 1910, Occupational Health and Safety, DODI 6055.1, DoD Safety and Occupational Health Program, AR 385-10, The Army Safety Program, DA PAM 385-10, Army Safety Program, DA PAM 385-40, Army Incident Investigations and Reporting along with safety-reporting requirements.