JA_for_WWR_FINAL_-.pdf

UNITED STATES MARINE CORPS

MARINE CORPS INSTALLATIONS NATIONAL CAPITAL REGION

MARINE CORPS BASE QUANTICO

3250 CATLIN AVENUE

QUANTICO VIRGINIA 22134 5001

IN REPLY REFER TO:

C-22

RCO-JA-15043

19 Aug 15

JUSTIFICATION AND APPROVAL

FOR USE OF

OTHER THAN FULL AND OPEN COMPETITION

1. Contracting Activity

Regional Contracting Office-National Capital Region (RCO-NCR)

2010 Henderson Road

Marine Corps Base (MCB)

Quantico, VA 22134-5001

2. Description of Action Being Approved

This justification authorizes approval for a Firm Fixed Price (FFP) sole source bridge contract with Management Consulting Inc. (MANCON) to maintain continuous Wounded Warrior

Regiment (WWR) and Call Center support capabilities essential to the Marine Corps. This support provides 100% of the mission support, internal management, and administration of the

Wounded Warrior Call Center to include management, supervision, training, labor and materials necessary to ensure the effective and efficient performance of services.

The contract will be solicited as a Sole Source Bridge Contract to ensure services continue without interruption while the follow-on contract is solicited. The current contract, N00178-05-D-4442-MUT1, was awarded by the RCO-NCR and expires 22 August 2015.

Approval of this Justification and Approval (J&A) will allow time for both the WWR and the

RCO to address critical contracting concerns and conducta full and open competition for the follow-on contract award.

3. Description of Supplies/Services

The WWR provides assistance services for wounded, ill, and injured (WII) Marines, Naval personnel supporting Marines units, and their family members, throughout all phases of the recovery process. The core mission requirement of the WWR is to assist in rehabilitation and transition of WII Marines by executing a comprehensive program of support and assistance, including, but not limited to case management and coordination with adjacent government organizations (e.g., Veteran’s Administration, DoN Medical Boards, etc.); liaison with non-profit organizations and vocational rehabilitation concerns; and daily outreach and active communications with political and social alliances. Integral to execution of this function is the vital outreach and support role executed through the WWR's call centers. This requirement will provide support to that mission requirement with expert execution of a comprehensive outreach and assistance program for the WII clientele through central operations at Quantico, VA, and satellite operations on each coast.

The challenges faced in transitioning a Recovering Service Member (RSM) back to full duty or civilian life can be a complex and lengthy process. This process falls under the overarching cover of the Marine Corps’ Wounded Warrior Regiment. A key to the success of the Marine Corps’

Recovery Care Program (RCP) is the identification and tracking of the recovering Marine by the various members of the multi-disciplinary team (MDT) that oversees and manages the recovery process. One of the first lines of defense that the Marine Corps enterprise has to personally engage our Wounded, Ill and Injured Marines is the Call Center representative who is responsive and provides much needed guidance. In the eyes of the recovering Marine, the Call Center representative personifies the Marine Corps’ commitment to “Keep faith” with our Marines.

Contract support is critical in maintaining the current level of services of the Wounded Warrior

Call Center functions performed in direct support of the warfighter and their families.

The bridge contract period of performance will be for a seven (7) month base period, with two

(2) one (1) month option periods, for a total of nine (9) months, from 23 August 2015 through

22 May 2016, if all options are exercised.

The contract will be structured as a Firm Fixed Price (FFP) contract with an estimated dollar value of $3,045,091.05.Fiscal Year (FY) 15 Operational and Maintenance, Marine Corps

(O&MMC) funds in the amount of $2,368,404.15 are available for the base period of seven (7) months. The two one- month option periods will be funded with FY16 O&M,MC funds, Subject to the Availability of Funds.

4. Statutory Authority Permitting Other Than Full and Open Competition

The statutory authority permitting other than full and open competition is 10 U.S.C. Section

2304(c)(1), as implemented by the Federal Acquisition Regulation (FAR) 6.302-1, Only one responsible source and no other supplies or services will satisfy agency requirements.

5. Rationale Justifying Use of Cited Statutory Authority

This action is intended as an interim solution; the current contract expires on 22 August 2015.

Due to various delays in the acquisition process and development of a new solicitation, a follow-on contract cannot be awarded prior to expiration of the current contract in place.

As the contractor currently providing WWR and Call Center support, MANCON has the unique knowledge and experience required to continously provide the needed support without a lapse in service. Awarding an interim contract is not a feasible course of action, as it would require time for a procurement and transition period, which exceeds the time available prior to the expiration of the current contract. Additionally, MANCON is the only responsible source at this time that is able to continually support WWR without disrupting the mission or hindering the progress of the service member’s recovery. The incumbent contractor provides approximately 44 full time equivalents (FTE) to support the WWR Support and Call Center program, located in Quantico, Camp Lejeune, and Camp Pendleton. The program maintains a requirement for personnel to be geographically dispersed in order to mitigate complex open and unresolved cases in key locations requiring support. The Non-Medical Case Managers (NMCM), at key geographically dispersed locations, work very closely with the Multi-Disciplinary Team (MDT) in order to support the RSMs and their families through the various treatment phases and continuum of care, including support during the disability evaluation system process. Any contractor, other than the incumbent, would not be fully capable of providing the training, knowledge and experience necessary to function efficiently and effectively in this very diverse and complex environment in such a short time period. There can be no disruption to this critical support without considerable consequences to the program itself, RSM, and their families.

The WWR has identified a a need for additional services, within scope of the performance work statement, to be provided under this contract. This support typically involve the following:

Traumatic Service-member Group Life Insurance cases; Social Security Disability Claims cases;

military pay and entitlements issues; military awards and decorations; and Temporary Disability

Retirement List cases. NMCMs will commonly work with government agencies to facilitate positive outcomes and ensure Marines are maximizing healthcare and benefit programs. NMCMs work cases until all issues have been resolved and return them to the Call Center for continued outreach. The required number of NMCMs and their case load will vary based upon the needs of the supported population. Historically ~2-3% of the overall WWR supported personnel have required NMCM support.

The NMCMs hired under this task will support members of the target population who have complex non-medical case management and extended support needs. They will continue to be based out of operations in Quantico, Camp Lejeune, and Camp Pendleton; however, they will maintain a need to be geographically dispersed in order to mitigate complex open and unresolved cases in key locations requiring support. It is estimated that five (5) additional NMCMs will be required to meet current demand and will be required to travel up to 30% of the time. In addition to interfacing with WWR uniformed and support staff they will work closely with: Veterans

Affairs personnel, Navy & Marine Corps Relief Society Traveling Nurses, Veterans Service and

Charitable Organizations representatives, in the vicinity of the supported member. Without the aforementioned contracted support, in lieu of reserve staffing, the Marine Corps faces considerable risk in supporting the Wounded, Ill, and Injured population.

WWR provides and facilitates assistance to RSMs that are in any phase of recovery, attached to, or in support of, Marine units and their family members. This process serves to identify the needs of the command’s target demographic and direct them toward services that fall under the overarching cover of the Marine Corps’ Recovery Care Program (RCP). Contract support is critical to maintaining the current level of services that support the program. Failure to complete this bridge would result in a lapse in contract services in support of the WWR Support and Call

Center program, which would have a significant negative impact on the recovery of the individual RSM and their family members.

Without approval of the bridge contract, the following services, at a minimum, will be negatively impacted:

Management of the entire Wounded Warrior Call Center requirement to include support of the recovering service members and their families.

Non-medical case management to support WII Marines during and after their transition from service.

Maintenance of key social media applications available to recovering service member’s to assist in gaining access to key resources that aide a smooth recovery and transition process.

The WII Marine would be at risk of loosing Social Security Disablity, military pay and settlement of entitlement issues.

This bridge contract is the most expeditious way to ensure continuity of services; ensures that there is no degradation of service; and is in the best interest of the Government.

6. Description of Efforts Made to Solicit Offers from as Many Offerors as Possible

This effort will be synopsized in Federal Business Opportunities (FEDBIZOPPS) in accordance with the requirements for FAR 5.2.

Market research was performed for the follow-on requirement. A sources sought for the sole source was issued on 19 August 2015 on an unrestricted basis through (FEDBIZOPPS). Only one (1) capability statement was received in response to the sources sought. The capability statement was received from an 8(a) Small Disadvantaged Business concern. The Contracting

Officers Representative (COR), Maj. Travis Reeves, conducted an analysis of the capability statement and determined the contractor capable of fulfilling the requirement if time were available for transition. Based on the results of the market research for the follow-on, the government can reasonably expect to receive two (2) or more proposals from capable small business concerns if time was available to complete the solicitation and award process.

However, use of any other contractor without a prior transition period would create such a steep learning curve that the contractor could not overcome without significant degradation of service during this Bridge period of performance. The sole source bridge contract will allow time to properly conduct a competitive source selection process for the follow-on contract that is in the best interest of the Government.

7. Determination of Fair and Reasonable Cost

The Contracting Officer will determine the anticipated cost to the Government of the supplies/services covered by this J&A to be fair and reasonable. The fair and reasonableness of the price will be based on an analysis of the Independent Government Cost Estimate (IGCE), current contract pricing, and the Contractor’s price proposal including backup information supporting the contractor’s labor rates.

8. Actions to Remove Barriers to Future Competition

A follow-on contract action using FAR Part 8.405 procedures has begun in parallel to the current bridge contract. Milestones are established and the RCO-NCR anticipates a completed award by

04 March 2016. In the future, efforts will be made to ensure that a procurement package is received by RCO-NCR in sufficient time to facilitate a re-compete before the contract expires.

CERTIFICATIONS AND APPROVAL

Technical/Requirements Certification

I certify that the facts and representations under my cognizance, which are included in this

Justification and its supporting acquisition planning documents, Acquisition Strategy Number

RCO-AS/SSP-15040, except as noted herein, are complete and accurate to the best of my knowledge and belief.

Technical/Requirements Cognizance:

________________________________________Date________________

Major Travis T. Reeves , WWR, Contracting Officer Representative

(703) 784-3432

Legal Sufficiency Review

I have determined this Justification is legally sufficient.

Contracting Officer Certification

I certify that this justification is accurate and complete to the best of my knowledge and belief:

Jamie A Dufrene,

(703) 784-0081

Command Competition Advocate Approval

________________________________________Date_________________

Edward S. Frank

(703) 784-1921

21 August 2015 john.sabatino Typewritten Text 8/21/2015 jamie.dufrene Typewritten Text jamie.dufrene Typewritten Text 8/21/2015 edward.frank Typewritten Text 21 Aug 15