J.1_Statement of Work VTC for HQ.pdf

US Department of Agriculture (USDA)

Statement of Work

Contents Project General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Government Furnished

5.0 Deliverables / Schedule

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 – Electronic and Information Technology Standards Attachment

Project VTC for South-Building / Witten-Building Offices

General Information

1.0 Scope of Work

FSIS OCIO requires the purchase, installation, and maintenance of equipment for an upgrade to the South-Building / Witten-Building.

2.0 Background

The U.S Department of Agriculture (USDA), Food Safety and Inspection Service (FSIS) is responsible for the inspection of meat, poultry, egg and egg products to ensure that they are safe, wholesome, and properly labeled. FSIS is a geographically diverse organization relying on a variety of information technology (IT) solutions to execute the FSIS mission with dispersed personnel and other government agencies. The FSIS network infrastructure is comprised of a variety of IT solutions connected via a USDA wide area network.

Contractor Requirements

3.0 Technical Requirements / Tasks

3.1 Objective

The purpose of this requirement is to equip, support and maintain the IT (Information Technology) and Video Teleconferencing (VTC) equipment for FSIS Offices at the South-Building / Witten-Building. The Offeror shall maintain and support as outlined to support the IT/VTC technologies.

3.2 North offices of suite 3137-3161-3154 in South Building

The Contractor shall:

• Provide and install (3) Sony 43" commercial display in room

• Provide and install (3) CX-20 ClickShare to be used with new display

• Provide and install (3) Poly Soundbar (that includes a camera) to be mounted below the display

• Provide and install (3) Chief Tilt Mount

• Connect the display and the provided soundbar in each room to the provided ClickShare base station to allow wireless use of both

• Any cabling and cabling management required for the installation shall be included

• The final product will be a turnkey solution for conferencing wirelessly from anywhere in the room via the

ClickShare "Button"

3.3 North offices of suite 3153-344E-3133E-3133W in Witten Building (HQ) The Contractor shall:

• Provide and install (4) CX-20 ClickShare to be used with new display

• Provide and install (4) Poly Soundbar (that includes a camera) to be mounted below the display

• Provide and install (4) Chief Tilt Mount

• Connect the display and the provided soundbar in each room to the provided ClickShare base station to allow wireless use of both

• Any cabling and cabling management required for the installation shall be included

• The final product will be a turnkey solution for conferencing wirelessly from anywhere in the room via the

ClickShare "Button"

Additional Information:

• Any existing display is in working order and has an available HDMI port for use.

• There is local power at each existing display.

• Each display is currently mounted on a fixed (not articulating) wall-mount.

• Each display's height is acceptable for use with a camera mounted immediately above or below it.

3.4 Materials

Qty Manufacturer Model Short Description 7 Barco R9861512US CX-20 set 7 POLY 7.20086E+11 Polycom Studio - Video Confere 7 Polycom 7230-86040-003 Polycom Studio Display Mounting Kit, holds the STUDIO 14 Miscellaneous Wire, Cable, and Connectors 14 Miscellaneous Hardware 7 Chief MTM1U Micro-Adjust Tilt Wall Mount, Medium 3 Sony FWD43X77L 43" 3840 x 2160 4K HDR LED Display 16/7, 1yr warranty

3.5 Maintenance Agreement

The Contractor will provide an ongoing maintenance and training agreement resulting in a true “as a Service” experience. This includes total system support during normal business hours (Monday-Friday, 8am-5pm, Local Time, excluding federal holidays.) Total system support includes unlimited remote support and unlimited on-site support over the life of the contract. At a minimum, two preventative maintenance visits must also be included per contract year.

Remedial maintenance support (remote and on-site) will occur as necessary to ensure optimal system functionality. This agreement includes the following:

• Complete Hardware Coverage during the contract term for all installed equipment o Repair/RMA o Replacement o Labor for assessment and repair

• Remote diagnostics and system monitoring via VPN as allowed by the Customer

• Unlimited remote support within 4 business hours, excluding federal holidays

• Online Service Web Portal (if applicable) o Trouble Ticket System o Username and Logins to report system issues, limit three per customer o System to monitor ticket resolution and escalation

• Unlimited on-site support during normal business hours, excluding federal holidays o On-site response within one (1) business day of remote diagnosis, based on room availability

• Critical Firmware and Software updates as needed

• Training provided at the request of the client during normal business hours

• Expedited freight

The following are included with each preventive maintenance visit:

• Test all sources and destinations:

o Audio o Video

• Perform complete check of system control

• Inspect and clean all touch panels and viewing surfaces

• Test all projectors and cameras for proper operation

• Where applicable, verify video storage and retrieval functions

• Provide critical firmware and software updates

• Transmit report detailing the following:

o Any damage noted during inspection o Aging and/or End of Life equipment o Any deficiencies or corrective actions

• Recommend system modifications for any noted deficiencies

4.0 Government Furnished

The government will provide access to government-controlled facilities, equipment, and materials for daily business use of staff called for under this Statement of Work (SOW).

The work shall be performed at:

1400 Independence Avenue, SW Washington, DC 20250

Meetings and project planning activities will be performed virtually via Microsoft Teams.

LEGAL HOLIDAYS (SEPT 2021)

(a)The Federal Government observes the following days as holidays.

New Year’s Day January 1st*

Martin Luther King’s Birthday Third Monday in January Presidents’ Day Third Monday in February Memorial Day Last Monday in May Juneteenth National Independence Day

June 19th*

Independence Day July 4th* Labor Day First Monday in September Columbus Day Second Monday in October Veterans’ Day November 11th Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

(b) In addition to the days designated above as holidays, the Government may observe additional days in accordance with 5 USC 6103.

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5.0 Deliverables / Schedule

Deliverable Deliverable Due Date Deliver To Kickoff Meeting Within 1 week of contract award COR Project Plan 30 Days after Award COR Equipment Inventory 30 Days after award COR OEM Product Documentation During User Acceptance COR Audio/Visual Testing Plan 1 Week prior to work commencement COR Audio Visual Operations & Maintenance Instructions

30 Days after award COR

Project Close Out meeting 1 week after contract completion COR

6.0 Travel

Travel must be incorporated into the quote. The Government will not reimburse for travel.

7.0 Contractor’s Key Personnel

Not Applicable

8.0 Security Requirements

Identification is required for access to Government buildings.

9.0 Data Rights

Not Applicable

10.0 Section 508 – Electronic and Information Technology Standards

10.1 SECTION 508 ACCESSIBILITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (SEP 2023) This contract vehicle is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 749d) as amended by the Workforce Investment Act of 1998 (P.L. 105-220). The Revised Section 508 Standards, which consist of 508 Chapters 1 and 2 (Appendix A), along with Chapters 3 through 7 (Appendix C), contain scoping and technical requirements for information and communication technology (ICT) to ensure accessibility and usability by individuals with disabilities.

Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

Each ICT product or service furnished under this contract shall comply with the Revised Section 508 ICT Accessibility Standards at a minimum, as specified in the contract. If any furnished product or service is determined to be noncompliant, the Contracting Officer will notify the Contractor in writing. The Contractor shall, without charge to the Government, remediate or replace the noncompliant products or services within a specified timeframe as determined by the Government in writing. If such remediation or replacement is not completed within the time specified, the Government shall have the following recourses:

1) Cancellation of the contract, delivery, task order, purchase, or line item without termination liabilities; or

2) In the case of custom ICT being developed by a contractor for the Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the noncompliant ICT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

The contractor must ensure all noncompliant ICT products and services are provided pursuant to extensive market research and exhibit the highest level of compliance while satisfying the contract requirements.

For every ICT product or service accepted under this contract by the Government that does not comply with the Revised Section 508 Accessibility Standards, the contractor shall, at the discretion of the Government, remediate or upgrade the item with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract specified refresh cycle for the product or service, or on a contract effective option/renewal date, whichever shall occur first.

Section 508 Compliance Vendors, contractors, and their respective ICT products and services shall comply with the following standards, policies, and procedures. In the event of conflicts between the referenced documents and this contract vehicle, the contract vehicle shall take precedence.

1) Revised Section 508 ICT Accessibility Standards

2) Section 508 of the Rehabilitation Act as amended (29 U.S.C. 794d)

3) Federal Acquisition Regulation (FAR) Subpart 39.2

4) USDA Section 508 Departmental Regulation

Additionally, all contract deliverables are subject to these standards.

All ICT products and services, regardless of format, must conform to the applicable Section 508 standards to allow Federal employees and members of the public with disabilities equivalent access to and use of information and data provided to those without disabilities.

All contractors, sub-contractors, and consultants are responsible for preparing or posting content must comply with the applicable Section 508 accessibility standards and, where applicable, those set forth in the referenced policy or standards document. Remediation of any noncompliant ICT or materials as set forth in this contract vehicle shall be the responsibility of the contractor, sub-contractor, or consultant.

According to the Access Board’s Section 508 Scoping Requirements The following Section 508 provisions apply to the products and/or services identified in this contract vehicle:

• C202 Functional Performance Criteria: Where the requirements in Chapters 4 and 5 do not address one or more functions of telecommunications or customer premises equipment, the functions not addressed shall conform to the Functional Performance Criteria specified in Chapter 3.

https://www.access-board.gov/ict/#about-the-ict-accessibility-standards https://www.access-board.gov/law/ra.html#text-of-section-508-of-the-rehabilitation-act-of-1973-as-amended-29-usc-794d https://www.acquisition.gov/sites/default/files/current/far/html/Subpart%2039_2.html http://www.ocio.usda.gov/document/departmental-regulation-4030-001 https://www.access-board.gov/ict/#508-chapter-2-scoping-requirements https://www.access-board.gov/ict/#C202-functional-performance-criteria

• C203 Electronic Content: Electronic content that is integral to the use of telecommunications or customer premises equipment shall conform to the most current Web Content Accessibility Guidelines (WCAG) Level A and Level AA Success Criteria and Conformance Requirements.

• C204 Hardware: Where components of telecommunications equipment and customer premises equipment are hardware, and transmit information or have a user interface, those components shall conform to applicable requirements in Chapter 4.

• C205 Software: Where software is integral to the use of telecommunications functions of telecommunications equipment or customer premises equipment and has a user interface, such software shall conform to C205 and the applicable requirements in Chapter 5.

WCAG Conformance: User interface components, as well as the content of platforms and applications shall conform to the most current WCAG Level A and Level AA Success Criteria and Conformance Requirements.

• C206 Support Documentation and Services: Where support documentation and services and provided for telecommunications equipment and customer premises equipment, manufacturers shall ensure that such documentation and services conform to Chapter 6 and are made available upon request at no additional charge.

In addition, vendors and contractors shall comply with the standards, policies, and procedures below for all ICT pursuant to this contract:

• For Custom ICT Development Services, the vendor or contractor shall ensure the ICT fully conforms to the applicable Revised Section 508 standards prior to delivery and before final acceptance.

• For Installation, Configuration, and Integration Services, the vendor or contractor shall not install, configure, or integrate the equipment and software in a way that reduces the level of conformance with the applicable Revised Section 508 standards.

• For Maintenance, Upgrades, and Replacements, the vendor or contractor shall ensure maintenance upgrades, substitutions, and replacements do not reduce the original level of conformance with the applicable Revised Section 508 standards at the time of the contract award.

• Service Personnel are ensured by the vendor or contractor to possess the knowledge, skills, and ability necessary to address the applicable Revised Section 508 standards and shall provide supporting documentation upon request.

• When providing Hosting Services, the vendor or contractor shall not reduce the existing level of conformance of the electronic content with the applicable Revised Section 508 standards.

• When purchasing ICT where 1) Section 508 validation is not possible prior to award, 2) the ICT will be changed after the award, or 3) ICT will be hosted in a third-party environment, the vendor or contractor shall test and validate the ICT solution for conformance to the Revised Section 508 standards, in accordance with the required testing methods as defined by the agency.

• The vendor or contractor shall document and maintain information regarding the measures taken to ensure compliance with the applicable requirements. This documentation includes but is not limited to testing records, product demonstrations, and reported defects by end users and testers.

• Prior to acceptance, the vendor or contractor shall provide an Accessibility Conformance Report (ACR) for each ICT item that is developed, updated, and/or configured for the agency, and when product substitutions are offered. The ACR should be based on the latest version of the Voluntary Product Accessibility Template (VPAT) provided by the Information Technology Industry Council (ITI). To be considered for award, an ACR must be submitted for each ICT item, and must be completed according to the instructions provided by the ITI.

Note: A supplemental ACR may be required if the agency has additional or stricter accessibility requirements than what is outlined in the VPAT.

• Prior to acceptance, the agency reserves the right to require a full working demonstration of the completed ICT item to demonstrate conformance to the agency’s accessibility requirements in addition to independent testing to validate.

• In the case of non-compliance where the vendor or contractor claims its products and/or services satisfy the applicable Revised Section 508 standards specified in the contract vehicle, the contracting officer will promptly inform the vendor or contractor in writing of the non-compliance. The vendor or contractor shall, at no cost to the agency, repair or replace the non-compliant products or services within the period specified by the contracting officer.

All Information and Communications Technology (ICT) subject to the Revised Section 508 standards will be evaluated for Section 508 conformance and usability. The test must be administered by a Federal Section 508 Testing Center. All https://www.access-board.gov/ict/#C203-electronic-content https://www.access-board.gov/ict/#C204-hardware https://www.access-board.gov/ict/#C205-software https://www.access-board.gov/ict/#C206-documentation-services https://www.section508.gov/sell/vpat http://www.itic.org/policy/accessibility maintenance for ICT that requires upgrades, modifications, installations, repairs, and purchases shall adhere to the Revised Section 508 standards.

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10.2 POST-AWARD ADMINISTRATION AND MONITORING OF SECTION 508 COMPLIANCE ACCESSIBILITY OF

ELECTRONIC AND INFORMATION TECHNOLOGY ACCESSIBILITY (MAY 2015)

The Section 508 Plan/Remediation Plan and any modifications to the Plan must be submitted for approval to the Office of the Chief Information Officer (OCIO) or the Department OCIO when the proposed requirement is for or includes the acquisition of EIT products and services that are subject to Section 508 conformance provisions as required by departmental and federal requirements. Any exception must be documented and approved by OCIO.

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Attachment Not Applicable