J-7_QASP.pdf
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- Attached to
- Demineralizer Services
- Solicitation number
- FA448425R0005
About this file
This document is a Quality Assurance Surveillance Plan (QASP) to evaluate the contractor's performance in providing demineralized water services at Joint Base McGuire-Dix-Lakehurst (JB MDL), Lakehurst site, New Jersey. The QASP outlines the performance objectives, surveillance methods, standards, and procedures to ensure the contractor meets the requirements of the Performance Work Statement (PWS). The key performance objectives include providing a fully operational demineralizer trailer to meet load demands, performing maintenance and regeneration services off-base, and correcting any deficiencies in a timely manner. The Contracting Officer's Representative (COR) will conduct random inspections and review customer complaints to monitor the contractor's compliance with the PWS. Recurring customer complaints may result in the Contracting Officer taking appropriate action.
The related federal contract opportunity is a solicitation (FA448425R0005) issued by the Department of the Air Force, Air Mobility Command to procure Demineralizer Water Services in support of JB MDL starting in FY25. The services shall be performed at JB MDL, New Jersey in accordance with the PWS.
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN
TO
PROVIDE DEMINERALIZED WATER
AT
JOINT BASE MCGUIRE/DIX/LAKEHURST
(JB MDL),
LAKEHURST SITE,
NEW JERSEY
JB MDL, New Jersey 31 August 2023
QUALITY ASSURANCE SURVEILLANCE PLAN
TO
PROVIDE DEMINERALIZED WATER
AT
JB MDL,
LAKEHURST AREA, NEW JERSEY
INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the contractor's actions while implementing this performance work statement (PWS).
This document is designed to provide an effective surveillance method of monitoring the contractor's performance for each listed objective on the Service Delivery Summary (SDS) for mobile demineralizer service.
The QASP provides a systematic method to evaluate the services that the contractor is required to furnish.
This QASP is based on the premise that the Government requires a quality standard for the mobile demineralizer service. This QASP is the best means of achieving that objective.
The contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the mobile trailer demineralizer contract. The role of the Government is quality assurance to ensure contract standards are achieved.
In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program provides the measures needed for the contractor's success.
Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.
SERVICE DELIVERY SUMMARY:
Performance Objective
Performance Work
Statement Paragraph
Performance Threshold
Provide a fully operational demineralizer trailer to meet load demands – including the maintenance/regeneration process
1.1 System is operational and meets
the load demands one hundred (100%) percent of the time
Perform maintenance/regeneration services of the mobile demineralizer unit off base – provide another unit during the maintenance/regeneration process
1.2 Maintenance / regeneration is
accomplished off base one hundred (100%) percent of the time
Perform non-recurring maintenance/regeneration services of the mobile demineralizer unit off base – provide another unit during the maintenance/regeneration process
1.2 Maintenance / regeneration is
accomplished off base one hundred (100%) percent of the time
SURVEILLANCE: The Contracting Officer’s Representative (COR) will ascertain the performance objectives through random inspections as well as complaints from the requiring activity personnel. These complaints will be forwarded to the contractor's Quality Control Inspector (QCI) for correction.
STANDARD: The contractor is responsible to meet the firm standards in the above Service Delivery Summary for the operational, environmental, and safety of the mobile trailer demineralizer service. The contractor shall perform all work required in a satisfactory manner in accordance with the appropriate PWS paragraph. The COR shall not consider the services complete until all deficiencies have been corrected.
PROCEDURES: The COR will inspect all performance objectives randomly and review all complaints from the requiring activity to ensure the contractor complies with the appropriate paragraphs of the PWS. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the Contract Manager or the contractor's QCI of the deficiencies for correction. The contractor shall be given one hour after notification to begin correction of the unacceptable performance. Additional time might be approved if the COR considers that additional time is warranted. If the discrepancies are not initiated within the required time frame, or if the deficiencies are not corrected in a timely manner, the COR shall notify the Contracting Officer (CO) for rectification. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the CO for appropriate action.
QUALITY ASSURANCE SURVEILLANCE PLAN
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