ITSS2_PWS_2024 Watermark.docx

PERFORMANCE WORK STATEMENT (PWS)

(Includes Associated Performance Requirements Summary (PRS))

Information Technology Systems Services

(ITSS)

(31 October 2024)

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Information Technology (IT) support services to the United States Army Aviation Center of Excellence (ACOE) G-6 as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: ACOE’s purpose is to enable the aviation element of TRADOC’s mission to recruit, train, educate, develop and build the Army; establish standards, drive improvement, and lead change to ensure the Army can deter, fight, and win on any battlefield now and into the future. The ACOE CIO/G-6 serves as the principle advisor to the Commanding General for all matters relating to Information Technology (IT), Information Management (IM), and Information Assurance (IA). The CIO/G-6 serves as the principle ACOE technical advisor for development of the Virtual Work Environment (VWE) and manages the full spectrum lifecycle for technology, automation, communications and information systems within the Command. To successfully achieve this mission, the CIO/G-6 requires a large workforce comprised of Military, Civilian, and Contractor professionals. ACOE is headquarted at Fort Novosel, AL (FNAL) but also maintains a footprint at Fort Eustis, VA (FEVA) and Fort Huachuca, AZ (FHAZ).

1.3 Scope: This acquisition equips the ACOE G-6 with IT support services under one (1) contract vehicle and provides ACOE a way to achieve economies of scale for IT services across all ACOE organizations. This PWS addresses work associated with the following eleven (11) activities:

• Customer Service Support Center – Manned call center with customer support technicians for student, permanent party, and very important person (VIP) over the phone, remote, and in person IT support as needed.

• Subordinate Unit/External Customer Support – ACOE IT governed/managed customers

• NIPR & SIPR Video Conferencing – Conference Room and VIP Direct support for ACOE conferencing requirements.

• System Administration – Administration of ACOE servers and systems in cloud and on-prem environments when applicable

• Productivity Suites, Business Intelligence Tools, Collaboration Tools, and online or disconnected mission supporting applications and training

• Data and Database Administration

• IT Continuity of Operations (COOP) planning, execution, and testing

• Cyber Security Services – On-Site ACOE cyber security support

• Logistics – On-Site ACOE equipment management and publication disbursement

• Project Management – Operational insight and reporting on ACOE ITSS managed IT operational functions

• Compliance – DoD, TRADOC, DA PAM, DoDI, ALARACT, USC, AR, JTR’s

1.4 Objectives: The Single Award contract shall acquire IT services in support of the ACOE G-6 mission as described in Section 1.2 Background. The objectives are to provide IT support services in the areas described in Section 5 in support of ACOE.

1.5 General Information:

1.5.1 Period of Performance (PoP): The period of performance shall be for a thirty-day phase-in period followed by a base consisting of eleven (11) months and four (4) 12-month options. The Period of Performance reads as follows:

1.5.2 Quality Control Plan (QCP): The Contractor is responsible for the quality of the products/services delivered under the terms and conditions of this contract. The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within thirty (30) days after date of contract award (DEL 1-1)

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within fifteen (15) days. If the Government has provided comments, the Contractor shall then have fifteen (15) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no less than thirty (30) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.2.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR thirty (30) days after completion of the base period and each subsequent option period (DEL 1-2).

1.5.2.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within one (1) working hour of identifying those issues. Verbal reports shall be followed up by written reports within three (3) days (DEL 1-3).

1.5.3 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.4 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.4.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

1.5.5 Hours of Operation: Established operating hours may vary based upon the assigned place of performance. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS during the assigned hours of operation when the Government facility is not closed. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

These operating hours and days may vary based on the requirements of the agency. Contractor personnel may “flex” work schedules to meet the IT service needs of the organization for weekend and extended duty periods, while still adhering to the standard 40 hour work week. Examples of flex events are customer service support center staffing, VIP support, system maintenance, responses to Cybersecurity incidents, and end of fiscal year activities. Overtime shall not be authorized.

1.5.5.1 Fort Novosel, AL (FNAL): The Contractor is responsible for conducting business between the core hours of 0730 - 1700 (Central Time Zone), Monday thru Friday except U.S. Holidays identified in paragraph 1.5.4.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5.2 Fort Eustis, VA (FEVA): The Contractor is responsible for conducting business between the core hours of 0730 to 1700 (1st Shift) and 1700 to 0000 (2nd Shift) (Eastern Time Zone), Monday thru Friday except U.S. Holidays identified in paragraph 1.5.4.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5.3 Fort Huachuca, AZ (FHAZ): The Contractor is responsible for conducting business between the core hours of 0730 to 1700 (Mountain Time Zone), Monday thru Friday except U.S. Holidays identified in paragraph 1.5.4.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5.4 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.), and, if applicable, how the Contractor intends to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours). If the need for overtime is anticipated, the Contractor must receive approval from the Contracting Officer at a minimum seven (7) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within thirty (30) days after date of contract award (DEL 1-4). The Government will review and either accept or return their comments to the Contractor within ten (10) days. The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.6 Training Holidays: RESERVED

1.5.7 Place of Performance: The work to be performed under this contract will be performed at government owned facilties located on FNAL, FEVA, and FHAZ. On a case by case basis, with the approval of the Contracting Officer’s Representative (COR), telework may be authorized for non-classified work.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: The Contractor shall comply with the security regulations and requirements specified in Contracts Security Classification Specifications, DD Form 254 and addendums sheets. The Contractor shall appoint a security officer, who shall (1) be responsible for handling all security aspects of the work performed under this contract; (2) assure compliance with all DOD and US Army regulations regarding security, including but not limited to AR 380-67, AR 380-5, AR 25-2 and (3) assure compliance with any written instructions from the security or Operations Security (OPSEC) Officer or Information Assurance Manager (IAM). The Contractor shall identify and comply with all security requirements and shall identify personnel that no longer require access to Government Information Systems (IS) to the COR within 24 hours.

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the SECRET (S) level in the Defense Information System for Security (DISS) at the performance start date, and must maintain the level of security required for the life of the contract. The Contractor is responsible for acquiring the clearances. The security requirements are IAW the DoD Contract Security Classification Specification DD Form 254.

1.6.3 Handling/Access to Classified Information: The Contractor shall ensure that Contractor employees and subContractor employees performing services under this contract comply with FAR 52.204-2 Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contractor shall ensure the employee complies with the DoD Security Agreement (DD Form 441), and the NISPOM rule at 32 Code of Federal Regulation (CFR) Part 117, effective 24 Feb 2021. The NISPOM is the National Industrial Security Program Operating Manual to which Contractors must implement and comply.

1.6.4 Access and General Protection/Security Policy and Procedures: Contractor and all associated subContractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. Before Common Access Card (CAC) issuance, the Contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014‐05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on‐site or remotely; (2) remote access, via logon, to a DoD network using DoD‐approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non‐DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control for the designated places of performance. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.6.4.1 Installation Pass Log: RESERVED.

1.6.4.2 Common Access Cards (CAC) and CAC Log: Contractor employees shall be required to obtain a Common Access Card. To do so, the Contractor shall request a CAC through the COR. The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within fourteen (14) days after contract start (DEL 1-5) and seven (7) days of any subsequent new employee performance start date throughout the life of the contract. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.5.

The Contractor shall provide a CAC log within the first thirty (30) calendar days after contract start and within five (5) days after changes have been made throughout the life of the contract (DEL 1-6) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.4.3 Individual Termination or Expiration of Employment: The Contractor shall collect the CACs and installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the COR within three (3) days.

1.6.4.4 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding CACs and installation access passes and return them to the COR within one (1) day.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. When applicable, Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 Required Attendance for Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Program Manager (PM) and Alternate Program Manager (APM). The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an APM, who shall act for the Contractor when the PM is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the KO within ten (10) days after contract award (DEL 1-7). Acceptance of the CV by the KO is required before these individuals are permitted to perform any task on this contract. The Contractor agrees that key personnel shall not be removed from contract work or replaced without government approval. If one or more of the key personnel for whatever reason becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding thirty (30) work days, or is expected to devote substantially less effort to the work than indicated in the proposal or initially anticipated, the Contractor shall immediately notify the KO and shall, subject to the concurrence of the KO or authorized representative, promptly replace such personnel with personnel of at least substantially equal ability and qualifications. All requests for approval of substitutions hereunder must be in writing, via email, and provide an explanation of the circumstances necessitating the proposed substitution (DEL 1-8). The KO or authorized representative will evaluate such requests and promptly notify the Contractor of the approval or disapproval thereof in writing. If the KO or authorized representative determines that suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming or that the resultant reduction of productive effort would be so substantial as to impair the successful completion of the contract or the services ordered, the contract may be terminated by the KO for default or for the convenience of the Government, as appropriate. The PM and APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available during regular duty hours as defined in 1.5.5. Qualifications for all key personnel are listed below:

1.10.1 Program Manager and Alternate Program Manager:

· Written and verbal communication skills, to include presentation development to Senior Ranking Government officials.

· Minimum of 7 years of experience with management of Government contracts

· Master’s Degree in Computer Science

· Project Management Professional (PMP)

· Written and verbal communication skill, to include presentation development to senior ranking government officials.

· B.S or B.A Degree in an Information Technology Field

· Certified Associate in Project Management (CAPM) equivalent or higher

1.10.2 Special Qualifications: All Contractors supporting ACOE Computing Environment (CE) and Network Environment (NE) operations shall, at a minimum, be IAT Level II, IAM level I certified IAW DoD 8570.01-M. All Contractors directly supporting ACOE Cybersecurity operations such as Risk Management Framework (RMF) processes shall, at a minimum, be IAT Level III, IAM level III certified IAW DoD 8570.01-M. The government is in full transition to DoDD 8140.01 standards and the Contractor must be able to transition to the new standards as they become applicable.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. Workspace sign design and location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.11.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the Contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee.

1.12 Contractor Travel: Contractor personnel may be required to travel between FNAL, FEVA, and FHAZ during the performance of this contract in support of this PWS. Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government. All travel requests shall be submitted by the Contractor to the COR for approval no later than ten (10) days prior to scheduled travel (DEL 1-9). The Contractor is responsible for all costs associated with travel for training to ensure that contract staff maintains required certification levels and proficiency to perform assigned duties.

1.13 Other Direct Costs (ODCs): No ODC’s are anticipated for this requirement at this time.

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: RESERVED

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board during the thirty (30) day phase in period. During the phase in period, the Contractor shall, at a minimum

(1) Recruit and hire necessary personnel

(2) Obtain all required certifications and clearances, including personnel security clearances

(3) Participate in joint inventories and sign for Government-furnished property (GFP) IAW the Government’s transition schedule

(4) Develop and submit any required deliverables

(5) Attend post-award meetings as required; and

(6) Accomplish any necessary employee training to support the functions listed in the PWS.

Upon completion of the phase in period, the Contractor shall be able to commence full performance of services required by this PWS.

The phase-out period shall apply to any contract follow-on requirements. Thirty (30) days prior to the completion of the contract, an observation period shall occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This shall allow for orderly turnover of facilities, equipment, and records and shall help to ensure continuity of service. The Contractor shall not defer any requirements thereby avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties. During the phase-out period, the Contractor shall address the following issues: employee notification; retention of key personnel; turnover of work-in-progress, inventories, Government property; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. Full performance shall be maintained during the entire period.

1.20 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.20.1 Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)).

1.20.1.1 RESERVED

1.20.1.2 RESERVED

1.21 Environmental Compliance: The following provides information on Environmental Compliance.

1.21.1 Environmental Compliance Plan and Program: The Contractor shall ensure that all of its operations and activities conform to the FNAL, FEVA, FHAZ environmental policy requirements as applicable.

1.22 Required Training: The contractor shall conduct, or provide to their employees, instruction on Government statutes, regulations, policies and guidelines in areas such as employee conduct, ethics, safety, security, health, fire prevention, and the environment as they pertain to this contract. The contractor shall conduct or provide this training upon initial employee hire and as required per DoD regulation, policies and guidelines. The Contractor shall ensure all contractors meet training requirements and publish a detailed report each month on the first business day showing the current status (DEL 1-11). The Contractor shall also ensure any reoccurring training requirements are accomplished as required IAW established policy. If changes to the required training list occurs, the Contractor shall complete all new training as directed by the COR or KO.

1.22.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within fifteen (15) days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within thirty (30) days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.

1.22.2 OPSEC Training: Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within thirty (30) days of their reporting for duty and annually thereafter. All contractor employees will abide by Department of the Army and ACOE OPSEC Policies. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

1.22.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on local iWATCH program (training standards provided by the requiring activity Army Anti-Terrorism Office (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) days of contract award and within five (5) days of new employees commencing performance with the results reported to the COR appointed to the contract no later than ten (10) days after completion of training.

1.22.4 Information Assurance (IA) Training: All Contractor employees and associated sub-Contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within thirty (30) days of starting employment. Training is available at https://cs.signal.army.mil/.

1.22.5 Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01‐M, DFARS 252.239.7001 and AR 25‐2, contractor employees supporting IA/IT functions shall be appropriately certified upon contract performance start. The baseline certification as stipulated in DoD 8570.01‐M must be completed upon contract start. The government is in full transition to the new DoDD 8140.01 standards. The Contractor must be able to transition to the new standards as they become applicable.

1.22.6 Army Training Certification Tracking System (ATCTS) Registration for Contractor Employees Who Require Access to Government Information Systems: All Contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the information system and then annually thereafter.

1.22.7 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within thirty (30) days of employment. Training is available at http://www.cdse.edu/catalog/elearning/GS130.html

1.22.8 Threat Awareness and Reporting Program (TARP): IAW AR 381-12, 1-10 all DA contract employees possessing a security clearance shall receive annual TARP training instructed by a CI agent or other trainer as specified in AR 381-12, 2-4b. Contractor shall ensure employee attends the first available session after contract performance start. Annual training shall be accomplished during the organization's scheduled TARP training session.

1.22.9 Controlled Unclassified Information (CUI): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete CUI training within thirty (30) days of employment and annually thereafter.

1.23 Notice to Proceed: RESERVED

1.24 Government Property and Services: RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SubContractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subContractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition or IT fields.