ITS RFI 05292024.docx

THIS IS A REQUEST FOR INFORMATION (RFI)

Procurement Type: Request for Information (RFI) Sources Sought

Title: ICE Training System RFI

Primary POC: Kelsey Nelson, Contracting Officer - Kelsey.D.Nelson@ice.dhs.gov

A. Introduction

The U.S. Immigration and Customs Enforcement (ICE) is the single largest investigative branch of the Department of Homeland Security (DHS). ICE’s mission is to protect America and uphold public safety by identifying criminal activities and eliminating vulnerabilities that pose a threat to our nation’s borders, as well as enforcing economic, transportation, and infrastructure security. In order to meet this mission, the Office of Leadership and Career Development (OLCD) has a critical role in ensuring that ICE’s employees are properly trained, and that training and certification records are legally defensible in civil and legal suits. OLCD works to identify appropriate information technology systems that provide administration, management, and records repository of self-paced eLearning, in-person, instructor-led, and blended training for 28,000+ ICE employees and contractors.

B. Background

OLCD is seeking a learning management system/training management system (LMS/TMS). This system would provide a comprehensive solution to support ICE’s enterprise training, career development, and law enforcement supporting academies. The cloud-based software solution shall be a Federal Risk and Authorization Management Program (FedRAMP) moderate authorized and 508 compliant, commercial off-the-shelf (COTS), software-as-a-service (SaaS) system for the management of all aspects of learning, including instructor-led, in-person, online, and blended training.

This Request for Information (RFI) is to determine the ability of small business vendors to provide the requested LMS/TMS solution, along with the requisite services needed for implementation, operations, and maintenance. Disclaimer: The following requested information to be provided is for planning purposes only and does not constitute a Request for Quote (RFQ) nor does it restrict the Government as to the ultimate acquisition approach. The government does not intend to award a contract on the basis of this RFI or to otherwise pay for the information solicited. Any contract that might be awarded based on information received or derived from this RFI will be the outcome of a competitive process. Note: RFI responses will not be shared with other industry suppliers and will be solely used as part of the procurement planning process.

B.1 General Information (Please reference the question number with each response as follows)

1. Company Name, Company Address, Company Point of Contact, Telephone Number, Email Address, and Business Type.

2. Please identify if your company is ISO certified and to what level.

3. Initial year of company operations.

4. Is your product available on any current government strategic sourcing contracts (i.e. GSA Schedule 70)? Please list the contract vehicle and source code, if applicable. And confirm your business size for set aside considerations.

5. Total number of installations by your company, of the version of the software being proposed? Please provide a minimum of three (3) references, including contact name, phone number, email address, and description of the product, including the number of users, that was provided.

B.2 Specific Information (Please reference the question number with each response as follows)

6. Does your company offer a FedRAMP certified, cloud-hosted solution? If yes, please provide the FedRAMP certification level.

7. Does your system support Single Sign-On?

8. Is your system 508 compliant?

9. Does your system have the ability to interface and/or exchange data with other systems? Please provide a brief description.

10. Does your company follow an Agile Software Development Model for system customization? Please provide a brief description.

11. Does your system currently provide functionalities for the administration and management of federal law enforcement training? Please provide a detailed description.

12. Please provide a description of your company’s past performance in supplying data and reports that support the accreditation of law enforcement training.

13. What types of analytics does your system provide?

14. Is your system capable of generating dynamic and customizable reports from any of its data?

15. Does your system have an interface for utilization by students, instructors, etc.?

16. Does your system support the uploading of SCORM 1.2 and SCORM 2004 content?

17. Please provide a description of how your system is supported including what levels of support are available and what is included in the support.

18. Please provide a description of your company’s user training processes and documentation.

19. Please provide any additional information or details that may have been missed.

20. Please provide a Rough Order of Magnitude (ROM) for the software and implementations to meet the requirements listed in the attached Draft PWS in a cloud-based solution.

C. Contract Type

Firm-Fixed Price.

D. Place of Performance

The work shall be performed at the Contractor’s facility.

E. Requirements

See attached Draft PWS

F. Submission and POC Information

· Please respond to this RFI electronically via email to Kelsey.D.Nelson@ice.dhs.gov

· The subject line shall contain the phrase “ICE Training System RFI Response”.

· Vendor responses should include the name of the submitting point of contact, telephone number, full mailing address, and email address.

· Submissions shall not exceed 15 pages at 12 point font, on 8.5x11 sized paper with 1-inch margins on all sides.

· All proprietary information that is not to be disseminated in follow-on Government documents must be clearly identified in the response.

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