ISRAEL FY23 PWS 2022.10.06. - AMENDED.docx

SUMMARY OF CHANGES:

- Edited paragraph 4.5., added paragraph 4.5.1.4.5.9., renumbered subsequent paragraphs

- Tracking Number: USTRANSCOM-TCCS-056-22

CONTRACT NO:

6 October 2022

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

BEN GURION INTERNATIONAL AIRPORT TEL AVIV AND OVDA AIR BASE ISRAEL

1. DESCRIPTION OF SERVICES. The contractor shall provide Air Terminal and Ground Handling Services (ATGHS) at Ben Gurion International Airport Tel Aviv and Ovda Air Base, Israel on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, US sponsored foreign government or civil aircraft, commercial contract aircraft, and commercial tendered aircraft. The contractor shall sustain a Working Maximum on Ground (WMOG) capability of 1 aircraft at each location. Simultaneous services at both locations may be required, with prior coordination.

1.1. Air Terminal Operations Center (ATOC): The contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization. The contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Force Instruction (AFI) 24-605, V2, Chapter 4 Section 4A

- HQ AMC/A4T policy, messages, memorandums, instructions, and directives

1.1.1.1. Obtain initial aircraft arrival/departure information from the Contracting Officer Representative (COR).

1.1.1.1.1. Coordinate with the COR and U.S. Defense Attaché Office (USDAO) Tel Aviv, to identify aircraft parking spots and obtain cargo, passenger, and aircraft information to include but not limited to mission number, Federal Aviation Administration (FAA) aircraft registration number (tail number), verified or estimated time of arrival (ETA), maintenance status, fuel required, cargo and passenger handing requirements, and any other operational information that will reduce ground time, enhance ground handling activities, or clarify support requirements.

1.1.1.2. Provide 618 Air Operations Center (AOC), Air Mobility Division (AMD), and COR as appropriate, aircraft landing, block-in, block-out, and take-off times; as well as, information concerning a potential aircraft delay, actual delay, or abort.

1.1.1.2.1. Dispatch a Mission Load Report (MLR) no later than 30 minutes after the aircraft is airborne via email to the next two downline stations, and retain a copy in the AMC Form 77, Aircraft Ground Handling Record.

1.1.1.2.2. Contact the Contracting Officer Representative (COR) within 30 minutes via phone/text of actual delays attributable to the Contractor or any aborts; and follow-up via email to provide more detailed information within 12 hours.

1.1.1.3. Provide relevant briefings and associated documentation to the aircrew.

1.1.1.4. Assist military and commercial aircrews as necessary with the flight planning process (note: the Commercial Airline Representative for each transiting commercial carrier is primarily responsible for coordination with commercial aircrews).

1.1.1.4.1. Obtain and relay local weather conditions to aircrews.

1.1.1.5. Receive/monitor airlift space assignments and control the port management levels by channel; accurately portray the ports status, identify periods of under/over generation, and when necessary, request increases or reduction in airlift capability.

1.1.1.6. Coordinate airlift mission requirements with the organization that has operational control, mission validator and the deploying/redeploying unit.

1.1.1.7. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AFI 24-605, V2, Chapter 4 Section 4A, paragraph 4.6.2. and 4.6.3. Ensure proper coordination requirements are captured for all hazardous material, including explosives.

1.1.1.7.1. Coordinate Port to Port Explosive Clearance Requests with the AMD, enroute and destination stations.

1.1.1.7.2. Coordinate off-site inspection of originating explosive cargo prior to coordinating outbound clearance and movement requirements. Note: The shipper will provide transportation and coordinate access to/from off-site storage locations.

1.1.1.8. Ensure the AMC Form 77, or locally produced equivalent, provides a complete synopsis of events, actions, tasks accomplished, etc. related to accomplishing inbound/outbound mission performance requirements.

1.1.1.8.1. Document the following at a minimum: Inbound/Outbound Information, mission number, aircraft type/tail number, from/to, arrival/departure time, block in/out time, date, parking spot, total number and type of passengers off/on, total weight of cargo off/on, name of aircrew representative, and any miscellaneous information pertaining to the mission.

1.2. Load Planning: The contractor shall select, plan, and monitor each aircraft passenger, cargo, and mail load IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraphs 4.7. through 4.22., and HQ AMC/A4T policy, messages, memorandums, instructions, and directives. The contractor shall:

1.2.1. Complete the load planning process (excluding cargo sequencing; and aircraft weight and balance computations) not later than (NLT) 6 hours prior to aircraft departure for AMC organic aircraft and by contractual agreement for commercial contract carriers.

1.2.2. Physically inspect loads to ensure cargo is airworthy and fits within the aircraft configuration as planned (i.e. tie-down, overhang, center of balance, markings, weight, height, cleanliness, shoring requirements, contact points, etc.).

1.2.3. Prepare AF Form 4080, Load/Sequence Breakdown Worksheet, annotating the cargo/mail selected and planned for movement as well as applicable hazardous/special cargo information.

1.2.3.1. Ensure all information on the Load/Sequence Breakdown Worksheet is accurate, complete, and a copy which reflects any discrepancies and/or changes has been returned to ATOC after aircraft upload, and retained in the post flight records.

1.2.3.2. Ensure the Aircraft Load Master certifies (printed rank/name and signature) the final Load/Sequence Breakdown Worksheet.

1.2.4. Obtain passenger deviations from the COR designated ATOC when moving hazardous material IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraph 4.10 or Attachment 9, paragraph 9.4 depending on P3 and P4 designation of cargo.

1.3. Aircraft Services: The contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AFI 24-605, V2, Chapter 3;

- Defense Transportation Regulation (DTR) 4500.9R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8

- Department of Defense Instruction (DODI) 4515.13, Section 6

- Air Force Manual (AFMAN) 24-604

- HQ AMC/A4T policy, messages, memorandums, instructions, and directives The contractor shall:

1.3.1. Load and unload cargo on and off surface conveyances.

1.3.2. Inspect all hazardous materials IAW AFMAN 24-604 or the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.3.2.1. Confirm movement is authorized when presented Shipper’s Declaration of Dangerous Goods (SDDG) certified under AFMAN 24-604, Chapter 3. Applicable mission operations order must be confirmed with responsible Troop Commander or with AOC.

1.3.3. Provide technical assistance for preparation of cargo when shipments are tendered with improper documentation, packaging, marking or labeling.

1.3.4. Originating cargo and mail shipments. The contractor shall:

1.3.4.1. Begin accepting cargo no more than 7 calendar days prior to the next scheduled airlift mission departure.

1.3.4.1.1. Coordinate with customers to minimize the potential for exceeding the scheduled airlift mission allowable cabin load.

1.3.4.1.2. Coordinate with customers to facilitate access to the contractor’s storage facility, to include but not limited to advanced transportation movement documents, gate passes, and customs export documentation.

1.3.4.2. Coordinate movement of originating mail and registered mail shipments with the Air Postal Office (APO). At a minimum, insure manifesting data is exchanged as well as aircraft departure information.

1.3.4.3. Load registered mail and classified cargo only under the direct surveillance of a U.S. citizen from the U.S. Embassy identified on the unit consignee letter. Storage of ordinary/registered mail and signature service/classified cargo is prohibited.

1.3.4.4. Provide storage and security for all general cargo shipments until loaded on outbound missions.

1.3.5. Terminating cargo and mail shipments. The contractor shall:

1.3.5.1. Ensure all terminating cargo is properly processed through customs.

1.3.5.2. Notify customers of general cargo on hand within six hours after aircraft download completion time or NLT the next work day as applicable.

1.3.5.2.1. Coordinate with customers to facilitate access to the contractor’s storage facility, to include but not limited to gate passes, cargo truck manifest, and/or other associated customs import documentation.

1.3.5.3. Ensure advanced notification is provided for perishable cargo, unusual shipments (i.e., extreme length, unusual shape, or excessive weight), when couriers need to accompany cargo, and hazardous cargo shipments which need to be tendered separately.

1.3.5.4. Coordinate immediate release of Mission Capable Aircraft Parts (MICAP), explosives, and signature service cargo.

1.3.5.5. Coordinate immediate release of ordinary mail, registered mail, and classified/signature service cargo with the Air Postal Office (APO) at the U.S. Embassy, Tel Aviv or Unit Representative.

1.3.5.5.1. Off-load ordinary mail, registered mail and classified/signature service cargo only under the direct surveillance of a APO or Unit Representative.

1.3.5.5.1.1. When an APO or Unit Representative is not present, the contractor shall coordinate downloading of ordinary mail, registered mail and classified/signature service cargo under the direct surveillance of the aircraft commander's representative if necessary to gain access to other terminating cargo. Thru-load shipments will be re-loaded under the surveillance of the aircraft commander's representative. Terminating shipments will be re-loaded under the surveillance of the aircraft commander's representative and returned to origination station, if an authorized APO or Unit Representative has not arrived to receipt for the cargo 30 minutes prior to the mission's scheduled departure time.

1.3.5.6. Attach contractor generated receipt documentation to the outbound truck manifest in the event an authorized unit representative is unavailable to sign the outbound truck manifest. Releasing cargo without obtaining a signed receipt is prohibited.

1.3.5.7. Provide storage and security for all terminating cargo shipments until properly released to customs or the authorized unit representative.

1.3.6. Misrouted cargo shipments. The contractor shall:

1.3.6.1. Notify the COR in the event misrouted cargo is received.

1.3.6.2. Coordinate with downline stations, shippers, customs, and other government agencies to obtain documentation required to re-enter misrouted cargo into the DTS.

1.3.6.3. Provide storage and security for all misrouted cargo shipments until loaded on outbound airlift missions.

1.3.7. Ensure personnel who work with explosives understand all safety standards, requirements, and precautions; are knowledgeable of all hazards involved and emergency procedures.

1.4. Passenger and Baggage Services: The contractor shall provide a complete range of passenger and baggage services IAW:

- AFI 24-605, V2, Chapter 2, Section 2A;

- DODI 4515.13 Sections 3,4,10, and 12

- Electronic Foreign Clearance Guide

- HQ AMC/A4T policy, messages, memorandums, instructions, and directives The contractor shall:

1.4.1. Contact the appropriate consulates, embassies, government agencies, etc., to assist passengers who have visa or passport problems.

1.4.2. Coordinate arriving passenger and baggage handling requirements with the COR and USDAO.

1.4.2.1. Provide arrival passenger and baggage handling (aircraft download and upload into designated conveyance(s)) requirements as coordinated with the Regional Security Office (RSO) for passengers identified as being met and transported plane-side by Government personnel.

1.4.2.2. Provide transportation and escort arriving passengers to the main airport passenger Terminal 3 Arrivals Hall.

1.4.2.2.1. Provide arriving passengers their checked baggage at the entrance to Terminal 3 Arrivals Hall.

1.4.3. Coordinate departing passenger and baggage handling requirements with the COR and USDAO.

1.4.3.1. Provide departure passenger and baggage handling (download from designated conveyance(s) and aircraft upload) requirements as coordinated with the RSO for passengers identified as being transported plane-side by Government personnel.

1.4.3.2. Coordinate and provide processing/handling of passengers and their baggage through airport security and immigrations, either at the Masada Lounge (passengers are responsible for costs associated with use of the lounge), Terminal 1, or the Terminal 3 Departure Hall.

1.4.3.3. Provide transportation and escort departing passengers to the aircraft.

1.5. Arranged Services: The contractor shall coordinate “arranged services”, which include the following:

1.5.1. Aircraft parking follow-me services and ground engine runs.

1.5.2. Catering (inflight meal delivery), aircraft latrine servicing and trash disposal (after initial servicing upon arrival, reference paragraph 1.10.7.), aircraft water servicing, and aircraft interior cleaning.

1.5.3. Required Aerospace Ground Equipment, to include but not limited to power carts, nitrogen carts, and air-conditioning units.

1.5.4. Aircraft fueling. Alert the fuel distributor of aircraft arrival/departure times and advise aircrew members of fuel equipment availability.

1.5.5. The aircraft commander is required to pay for arranged services using the U.S. Government Aviation Into-plane Reimbursement Card (AIR Card).

1.5.6. Transportation for military aircrew personnel, mission recovery team members, and mission support team members, up to 20 members and associated baggage, from/to aircraft at Ovda Air Base and U.S. Embassy approved hotels in Eilat.

1.5.6.1. The aircraft commander/team chief is required to pay for transportation services using the Government Travel Card (GTC).

1.6. Aero-medical Mission Support. The contractor shall provide assistance with loading/unloading of patients and aero-medical equipment.

1.7. Ovda Air Base, Site Specific Requirements. The contractor shall:

1.7.1. Coordinate airfield access with the Israeli Ministry of Defense based on mission requirements for required resources to include but not limited to: Material Handling Equipment, cargo tie-down assets, transport trucks, and vehicles. In addition, coordinate personnel access for the COR and other U.S. Government visitors.

1.7.2. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AFI 24-605 Chapter 4 Section 4A, paragraph 4.

1.7.2.1. Coordinate Port to Port Explosive Clearance Requests with the AOC, enroute and destination stations.

1.7.3. Coordinate and ensure the movement of required resources and cargo from Ramon and/or Ben Gurion International Airport to Ovda and time definite delivery/receipt of explosives/hazardous materials/mail to meet mission requirements.

1.7.4. Store and maintain one Government-furnished Halvorsen 25K Aircraft Loader on-site.

1.7.5. Reimbursable Mission Support at Ovda Air Base. The contractor shall be reimbursed for the movement of required resources and cargo (reference PWS paragraph 1.7.3.).

1.7.5.1. The contractor shall coordinate requirements to attend meetings at Ovda Air Base with Government personnel with the COR. Contractor personnel shall be reimbursed travel, per diem and rental car expenses consistent with FAR 31.205-46, all expense receipts shall be submitted with the invoice.

1.7.5.2. The contractor shall coordinate requirements for personnel to remain overnight in Eilat due to Ovda Air Base mission requirements with the COR. Contractor personnel shall be reimbursed travel, per diem and rental car expenses consistent with FAR 31.205-46 all expense receipts shall be submitted with the invoice.

1.8. Manual Manifest Cargo/Mail and Passenger/Baggage. The contractor shall create, transmit, and reconcile manifest registers, cargo/mail and passenger manifests IAW AFI 24-605, V2, Chapter 2, Section 2A, paragraph 2.1.3., 2.69. through 2.69.4.; and Chapter3 Section 3A paragraph 3.1.2. The contractor shall:

1.8.1. Utilize the manual manifesting software provided by the Government for manifesting Cargo/Mail and passengers/Baggage. Transmit the electronic manifest file to the AMC RMRC not later than (NLT) one hour after mission departure.

1.8.2. Email the RMRC notification cargo has been receipted and terminated, within one business day of processing. At a minimum the email notification shall include the mission number, manifest number and individual Transportation Control Numbers (TCNs) of any over/short shipment cargo.

1.9. Records and Reports.

1.9.1. The contractor shall create, maintain, and dispose of Government-required records IAW Records AFI 24-605, V2, Chapter 4, Section 4B and HQ AMC/A4T policy, messages, memorandums, instructions, and directives. The contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The contractor shall:

1.9.1.1. Create a Consolidated Flight Package (CFP) (hard copy or digital) containing all applicable documentation for each mission.

1.9.1.1.1. Collect all mission documentation from work centers, perform a quality check and consolidate all documents for a single mission into one folder or envelope marked with the mission number. CFPs shall contain, at a minimum, one copy of each document (as applicable) listed in AFI 24-605, V2, paragraphs 4.39.1 – 4.39.9.

1.9.1.1.2. File and maintain each CFP by month- year, Julian day, and then by mission number. For those forms or documents that contain more than one mission, such as the AMC Form 68, Aerial Port Movement Log, use one folder under each Julian day for filing purposes. Documents shall be maintained in an active file consisting of documents from the current calendar year and an inactive file consisting of documents from the previous three years. This provides continuous access to three years of data at any one time. File names for scanned documents shall reflect the contents of the file and serve for easy retrieval of information.

1.9.1.2. Perform post flight procedures within twenty-four hours of aircraft departure.

1.9.1.3. Complete and file all flight transactions and related documentation within forty-eight (48) hours of aircraft departure.

1.9.1.4. Research documentation retained by the contractor.

1.9.1.4.1. Respond to AMC/FMFAB requests within seven days of information/source documents request.

1.9.1.4.2. Prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.9.2. The contractor shall prepare and submit the following reports within the time frames stated IAW the specified publication and provide a copy of reports to the COR:

1.9.2.1. Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2. The contractor shall submit an electronic version of the report to the COR NLT the tenth calendar each month.

1.9.2.1.1. The contractor shall accomplish individual reports for Tel Aviv and Ovda.

1.9.2.1.1.1. The contractor shall only report data pertaining to missions under this contract in Sections I – IV and provide a break-down in Section X of the number of aircraft worked, by Reimbursable Aircraft Classification, as defined in Appendix A.

1.9.2.2. Daily Offshore Station On-Hand Report RCS: AMC-A4T (AR) 7115 when requested and five days prior to a scheduled cargo channel mission via email to the Capability Forecasting Office 721 Aerial Port Squadron (APS) Ramstein AB, Germany and AOC Offshore Cargo Bookies, IAW A4T Message AMC (AR) 7115 Instructions (see AFI 24-605, V2, Chapter 4, Section 4B, paragraph 4.22.

1.9.2.2.1. When changes occur, update and send the report to the AOC Offshore Cargo Bookies beginning five (5) calendar days prior to a scheduled cargo channel mission until the day the mission arrives/departs.

1.9.2.3. Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AFI 24-605, V5, Chapter 4, Section 4B, paragraphs 4.14. through 4.14.3. The contractor shall submit an electronic version of the report to the COR NLT the tenth calendar each month.

1.9.2.4. Mishandled Baggage Summary, AMC Form 134 IAW AFI 24-605, V2, Chapter 2, Section 2A , paragraphs 2.119. through 2.119.2.7.

1.9.2.5. Halvorsen 25K Aircraft Loader mishap reporting shall be submitted to COR within 24 hours. The COR will provide a report template.

1.9.2.6. Aerospace Ground Equipment (AGE) Report. By the 10th calendar day of each month, email or fax to 725 AMS AGE and provide a copy to the COR via email. Report AGE status by National Stock Number (NSN), serial number and local field assigned number, date of inspection, type of inspection, and date due inspection.

1.9.3. Audit and correct all errors and discrepancies within twenty-four (24) hours of discovery or notification.

1.10. Government-Furnished Material Handling Equipment (MHE) and Aerospace Ground Equipment (AGE); Operation, Maintenance, and Repair. The contractor shall receive, process, and prepare for shipment as well as operate, maintain, and repair all MHE and AGE listed in the PWS in accordance with existing technical orders (TO), instructions, and individual operational orders to ensure maximum availability and utilization. The contractor shall be responsible for identification, ordering, receipt, tracking, and installation of all parts required to maintain MHE and AGE. Any difficulty in acquiring required parts and instructions/manuals/regulations shall be brought to the immediate attention of the COR. NOTE: COR will provide updated T.O.’s to the contractor. The contractor shall:

1.10.1. Maintain the appearance of MHE and AGE. Cleaning and washing of MHE shall include their undercarriages.

1.10.2. Perform operator inspections on all Government-Furnished MHE. At a minimum, inspect the Halvorsen 25K Aircraft Loaders at least once a month and prior to operating the loader utilizing TO 36M2-3-45-1 Inspection Checklist provided by the COR. Document inspections IAW AFI 24-302 paragraphs 7.12 through 7.17.2.

1.10.3. Document MHE maintenance actions, awaiting parts status, parts costs, operating hours, and fuel consumption. Forward data monthly by the 5th calendar day, to the COR and CENTCOM for inclusion into the Defense Property Accountability System (DPAS).

1.10.3.1. Report Vehicle Time Compliance Technical Order (TCTO), Materiel Deficiency Reports (MDRs), Service Bulletins, and one-time inspections (compliance/non-compliance) to CENTCOM.

1.10.3.2. Monitor and report monthly MHE in-commission rates to the COR by the 5th calendar day.

1.10.4. Accomplish maintenance, repair, and reconstitution actions for non-powered AGE systems IAW TO/Manufacturer's Technical Manual as well as TCTOs, MDRs, Service Bulletins, and One-Time Inspections.

1.10.4.1. Accomplish daily and pre-use inspections for non-powered AGE systems.

1.10.4.2. Document maintenance actions using an AFTO Form 244, Industrial and Support Equipment Record. The AFTO Form 244 shall be maintained on each piece of AGE.

1.10.4.3. Report AGE TCTO, MDRs, Service Bulletins, and one-time inspections (compliance or non-compliance) to 725 AMS AGE.

1.10.4.4. Report AGE that becomes inoperable and beyond contractor repair capabilities to the COR and 725 AMS AGE.

1.10.4.5. To the maximum extent possible, utilize commercial resources for obtaining critical work stoppage repair parts/supplies that meet TO and Manufacturers data as applicable.

1.10.5. Accomplish scheduled and routine MHE and AGE maintenance to include but not limited to, oil and fluid replacement or exchanges; filters, battery, and light bulb replacement. This shall be included under the basic monthly service CLIN.

1.10.5.1. Accomplish reimbursable MHE and AGE repairs. The contractor shall coordinate with COR to determine whether replacement parts should be procured locally or provided by the Government. Equipment will be turned in for repair within one (1) workday of becoming inoperative. Repairs shall be reported to COR, and the contractor shall comply with repair or disposition instructions. All estimates and reimbursements for repairs performed require proof of service required or rendered to include invoices and receipts.

1.10.6. Accomplish reimbursable scale calibration as required and coordinated with the COR.

1.10.7. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the contractor.

1.11. Aircraft Ground Services. The contractor shall provide required aircraft ground services when aircraft requiring servicing have been granted clearance into the country and requirements for servicing have been validated by the aircraft clearance request, AOC, or COR. The contractor shall:

1.11.1. Perform foreign object debris (FOD) clean-up at the assigned aircraft parking apron prior to aircraft arrival.

1.11.2. Provide aircraft marshaling to include, parking (block-in/block-out), chocking of aircraft, and wingtip/tail clearance guards.

1.11.3. Position/deposition, connect/disconnect, to/from the aircraft and operate, as required, AGE, aircrew stairs, safety pins, and chocks.

1.11.4. Provide full-range of aircraft push-back and towing services as required.

1.11.5. Provide concurrent services, which meet commercial/airport authority standards and requirements, during coordinated fueling operations.

1.11.6. Coordinate military aircrew personnel access to the Ben Gurion International Airport flightline; processing through customs, immigration and passport control offices; and, 24 hour access to the flightline and aircraft for military aircrew security personnel.

1.11.7. Remove and dispose of trash in compliance with host nation requirements, provide lavatory servicing, and advise the aircraft commander that these services are provided once upon arrival or prior to departure. Any of these services requested by the aircraft commander and provided beyond this initial requirement shall be charged to the U.S. Government AIR Card, as an arranged service.

1.12. Transportation.

1.12.1. Provide transportation to aircrew members, mission recovery team members, and mission support team members to/from aircraft to any Ben Gurion International Airport or Ovda Air Base agency deemed necessary for mission accomplishment.

1.12.2. Provide transportation for military aircrew personnel, up to 20 members and associated baggage, from/to aircraft at Ben Gurion International Airport and U.S. Embassy approved hotels within 50 kilometers of the airport.

1.12.3. Obtain all commercial required approvals, licenses, and insurance to transport personnel within the confines of Ben Gurion International Airport, Ovda Air Base, and Israel as well as ensure immediate communication capabilities with the COR, U.S. Embassy, and contractor transportation dispatcher.

1.12.4. Coordinate personnel transportation requirements with the COR.

1.13. Custodial Services. The contractor shall ensure all Government-Furnished Equipment (GFE) is clean and protected from the elements.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance 1) cannot be corrected without negative mission impact, and/or 2) adversely affects another Government agency’s ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Paragraph Performance Threshold

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, AND TRAINING

3.1. Government-Furnished Materials: Government-Furnished Materials (GFM), Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory the initial stock of GFM provided not later than five working days before the start of the contract. Any missing items shall be annotated on the inventory and the Contracting Officer (CO) notified in writing. The contractor shall sign a receipt for all materials provided by the Government. The contractor shall request additional materials by providing a written request to the COR at least 60 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment: GFE, Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT ten calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The contractor shall submit requests for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The contractor shall turn in GFE approved for replacement or repair.

3.3. Government-Provided Training. The Government will provide initial familiarization training (in English) for up to three contractor personnel, at the 721 APS, Ramstein AB, Germany for up to ten working days between 1 -31 July 2023 (reimbursable travel, per diem and rental car expenses consistent with FAR 31.205-46, all expense receipts shall be submitted with the invoice). In addition, training will be provided to contractor personnel at the contractor’s facilities at Ben Gurion International Airport, Tel Aviv, Israel for up to ten working days, as coordinated with the COR dependent on the first scheduled mission into Tel Aviv after 1 August 2023. Beginning 1 August 2023, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Transition training requirements shall be coordinated with the COR. Training includes, but is not limited to, such things as cargo and passenger processing, handling, and documentation, aircraft cargo and passenger loading, and completion of required reports.

3.3.1. Within seven calendar days after the Post Award conference, the contractor shall designate in writing to the COR contractor personnel performing as hazardous materials inspectors, and/or load planners; and, shall provide the COR a current certificate of completion of the Transportation of Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For those contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper initial certification and biannual recertification of contractor personnel identified as hazardous materials inspectors and/or load planners. The course duration is five academic days held at Ft Lee VA.

3.3.2. The contractor shall designate in writing to the COR Halvorsen 25K Aircraft Loader drivers who will be provided Government training during the initial familiarization training period. Training thereafter shall be conducted by the contractor's Halvorsen 25K Aircraft Loader instructors.

3.3.3. The contractor shall designate in writing to the COR personnel requiring records management training.

3.3.4. All training requirements shall be coordinated with the COR.

3.3.5. The Government will not charge an attendance fee for the Air Transportation of Hazardous Materials Inspector Course.

4. GENERAL INFORMATION: The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government-Furnished Materials, Equipment, and Training), as required, to perform ATGHS as defined in this PWS.

4.1. Contractor Personnel. The contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The name of these persons shall be designated in writing to the CO ten work days prior to the contract performance start date.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager/Alternate Station Manager(s) shall either be present on the work site or able to respond to the work site within one hour of notification by the Government; and, shall read, write, speak, and understand English to communicate effectively.

4.1.2. The contractor shall meet with the CO, COR, and other Government personnel as required.

4.1.3. The contractor shall ensure all personnel meet qualifications associated with assigned positions or functions.

4.1.3.1. The contractor shall ensure aircraft load team supervisors and passenger agents read, write, speak, and understand English in order to communicate effectively.

4.1.4. Contractor personnel shall be easily recognizable as contractor personnel. Contractor personnel shall wear commercial airline equivalent clothing (appropriate for the specific functions performed) bearing the name of the company.

4.2. Hours of Operation. The contractor shall perform the services required under this contract when aircraft are scheduled into their station(s) to meet all mission requirements, except during Yom Kippur. The contractor shall provide the COR, CO, and AOC/AMD with the means and information needed to contact the Station Manager/Alternate Station Manager(s) around the clock.

4.3. Training. The contractor shall be responsible for all contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract. The contractor shall:

4.3.1. Develop a Halvorsen 25K Aircraft Loader drivers program using the Lesson Plans and Training Packages provided by the COR.

4.3.1.1. Ensure all drivers are properly trained and certified before operating a Halvorsen 25K Aircraft Loader; and, complete annual drivers refresher training.

4.3.2. Provide the COR a current list (updated as necessary) designating in writing qualified personnel fulfilling the requirements of this PWS as Hazardous Materials Inspectors and Halvorsen 25K Aircraft Loader Instructors/Drivers.

4.4. Safety. The contractor shall comply with the latest applicable host nation policies, regulations, and requirements, regarding occupational safety and health. The contractor shall:

4.4.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. Anyone may cease operations immediately if an unsafe act is observed or a dangerous situation is believed to exist.

4.4.2. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.4.2.1. Deliver a written incident/accident report to the COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.4.3. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the contractor.

4.5. Security. The work associated with this PWS is at the unclassified level. No access to classified information is authorized. Some positions may require IT/ADP level III privileges which requires a T-5 background investigation. However, even those positions will not access classified information. The contractor shall comply with the latest applicable U.S. Embassy instructions, plans, and requirements, regarding Operational, Physical, and Communications Security as well as Anti-terrorism/Force Protection Programs, which will be provided by the COR.

4.5.1. All the contractor’s, subcontractors, and/or partner’s personnel performing services under this task order are not required to be citizens of the United States of America. However, neither dual citizens nor non-US citizens are eligible for Common Access Cards (CACs) unless they meet the parameters stated in DoDM 1000.13, volume 1.

4.5.2. The contractor shall acquire all necessary Ben Gurion International Airport and Ovda AB passes for contractor personnel. Contractor personnel shall display his/her identification card(s) at all times, IAW all local security procedures.

4.5.3. Clearance Requirements and Position Sensitivity. Contractor personnel with IA administrative privileges and/or who will monitor DOD IT systems or software as designated by DOD 8500.1/DoDM 5200.02 may be rated at the various levels listed below. The stipulation of the numbers and what IT/Automated Data Processing (ADP) levels the contractors will have is approved by the COR or the CO before the start of the task order. The contractor shall comply with all appropriate provisions of applicable security regulations while assigned to this task order for DOD and USTRANSCOM. The following guidance will be followed when determining background investigation and clearance levels for this task order depending on requirements:

POSITION LEVEL:

Information Technology (IT)-III Automated Data Processing (ADP)-III Or Non-Sensitive Positions (Position of Trust Determination w/No Classified Access) All other positions involved in computer activities and Common Access Card. No clearance is granted for classified access and only a Position of Trust (PoT) is awarded and posted in DISS.

Background Investigation Requirements:

(Non-Sensitive/IT-III/ADP-III) Requirements for Position of Trust Determinations (No Classified Access - Tier 1):

Positions designated by the Government as Non-Sensitive/IT-III/ADP-III require a favorably adjudicated Tier 1 investigation or greater IAW DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), dated 9 Sep 2014, DoDM 1000.13, Vol 1, DoD Identification (ID) Cards: ID Card Life-Cycle, dated 23 Jan 2014, and National Background Investigations Bureau (NBIB) standards. Before a CAC or NIPRNet access will be granted, a favorable Tier 1 investigation or greater must be on record in Defense Information Security System (DISS), and a favorable Federal Bureau of Investigation (FBI) National Criminal History Check (fingerprint check) on record with the National Background Investigations Bureau (NBIB). A CAC may be issued on an interim basis based on a favorable FBI fingerprint check and successful submission of a Tier 1 investigation to NBIB, and on record in DISS.

Per STIG V-32342 positions designated by the Government at the Non-Critical Sensitive/ADP-III/ IT-III rating for privileged users of Government IT systems also require a T-5 level background investigation.

NOTE: The above requirements for Non-Sensitive/IT-III/ADP-III positions are for unclassified access and systems only. No classified access will be granted based on the Tier 1 investigation. USTRANSCOM will only process Tier 1 investigations and will not complete any personnel security investigations (Tier 3/Tier 5) for classified access. It is incumbent upon the contractor to have the appropriate investigations completed upon start of the task order.

4.5.4. Facilities Clearance Level (FCL). The contractor is not required to have a valid Facilities Clearance Level. If the contractor already has a FCL no access to classified information will be allowed unless there is a revision to the security requirements stated in a DD Form 254.

4.5.5. Common Access Cards (CACs). Upon contract or task order award, if any of the United States (U.S.) citizen contactor employee, requires a CAC, the contractor shall submit the names of all such personnel to the Contracting Officer (CO) or Contracting Officer Representative (COR), if they are found qualified in DISS. If the CO or COR determines any of the employees require a CAC, the contract Trusted Associate Sponsorship System (TASS) Trusted Agent (TA) may create a CAC application in TASS. The TA must submit the names to the TASM for verification of their background investigation, to qualify for the CAC.

a. For those personnel that do not have the required access (the FSO will make the determination by searching for a valid account for that person in DISS). If a valid account does not exist in DISS, the contracting company must submit to the USTRANSCOM Personnel Security Specialist or PSS (through the CO or COR), an OF Form 306 (Declaration for Federal Employment), also known as a questionnaire for Non-Sensitive Positions (its only sent after the FSO or equivalent reviews it for accuracy).

b. Once approved, it’s sent to the CO/COR, who also checks for accuracy (corrections require a return to the contractor and delays in obtaining a CAC).

c. The approved version of the OF 306, is forwarded from the CO/COR to the PSS.

d. At the same time, the FSO will coordinate an electronic fingerprinting appointment for the CAC applicant with the nearest contract fingerprinting company (if the contractor does not have e-fingerprinting capability). The third-party Company will "electronically" capture the applicant’s fingerprints, using the USTRANSCOM codes (SON, SOI, and ALC). Hardcopy fingerprint cards are not acceptable.

These steps shall be completed before the COR/Trusted Agent (TA) accesses the DOD Trusted Associate Sponsorship System (TASS), to create a CAC application.

4.5.6. Common Access Card Issuance Procedures. Upon notification by TCCS-PR personnel working in the PSC, the TA will create a CAC application in TASS with an expiration date of no more than three years. Contractors are reminded that once a new contract is issued, previously held Government CAC’s or those from other contracts must be revoked, before a new CAC can be issued for the new contract. Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel Identification System (RAPIDS)/Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

Basic Contractor CAC Requirements:

1. Requires access on a continual basis of 6 months or more.

2. Contract personnel require access to a DoD facility or networks, either on-site or from a remote location.

3. Users need access to systems for platforms that requires CAC login or user authentication.

Non- U. S. Citizens:

1. Possess legal U. S. residency for a period of 3 or more years with a completed Tier 1 background investigation and fingerprint card. Also meet (as a direct/indirect DoD hire personnel) the investigative requirements for DoD employment as recognized through international agreements pursuant to subchapter 2131 of DoD 1400.25 (reference M).

2. Possess (as foreign military, employee or contract support personnel), a visit status and security assurance that has been confirmed, documented and processed I/A/W international agreements pursuant to reference G of DoD 1440.25-M.

CAC Applications:

1. The CAC applications must have an adjudicated Tier 1, Tier 3 or Tier 5 background investigation posted in DISS, or

2. An interim CAC may be approved when the contractor employee has a favorable fingerprint, name and criminal records check completed and has either a Tier 1, Tier 3 or Tier 5 background check “open” with OPM.

3. The TASS TA will not approve the CAC application in TASS until that TA has verified with the PSC, one of the above requirements.

4.5.7. Security Conditions. Contractor personnel possessing T-1 investigations, are not authorized access to Government secure rooms, without escort. No CAC’s or AF 1199 (Restricted Area badges) will be turned into the contractor’s company. All CAC’s and restricted area badges must be returned to USTRANSCOM upon termination of the employee or the contract.

4.5.8. Contractor Compliance. Contractors will comply with installation access and security requirements of the bases they are working on.

4.5.9. Controlled Unclassified Information (CUI) Contractors will comply with the requirements stated in DoD Instruction 5200.48 with emphasis on section 5.3. No CUI information will be discarded in trash or recycle bins. The Contractor will monitor CUI for compilation and will contact USTRANSCOM contracting team when such compilations are believed to reach the specified level stated in a Security Classification Guide or need to be provided to a USTRANSCOM Original Classification Authority (OCA) for a classification by compilation decision

4.5.10. Non-Public Information. In performance of this contract, the contractor may have access to sensitive, non-public information. The contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DODI 8582.01 - Security of Unclassified DOD Information on Non-DOD Information Systems, 6 June 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of other contractors and/or the Government.

4.6. Quality Programs.

4.6.1. The contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.7. Publications and Forms. Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites.