ITPV_Performance_Work_Statement_9_Mar_16.pdf

PERFORMANCE WORK STATEMENT (PWS)

Joint Service Provider (JSP) Internet Protocol Television (IPTV) Programming Signal Source

25 March 2016

General Information

1. GENERAL: This is a non-personnel services contract to provide IPTV programming content services and support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform IPTV programming content services and support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Joint Service Provider (JSP) is responsible for the operation and maintenance of all active components of Internet Protocol Television (IPTV) infrastructure, including electronic hardware, software, and systems that are located at the Mark Center. The IPTV installations include private offices, reception areas, conference rooms, and training rooms. The JSP IT staff will manage and maintain the installed infrastructure described in this document. JSP is seeking a Commercial Service Provider to provide the IPTV programming signal source to the Mark Center.

1.3 Objectives: Joint Service Provider requires an IPTV programming signal source to support up to 350 Set Top Boxes for the Mark Center building at 4800 Mark Center Drive, Alexandria, VA. JSP also requires the vendor to provide and maintain up to 50 high-definition receivers, if required, to display content from the signal source.

1.4 Scope: The contractor shall provide IPTV programming content services and support, to include technical, administrative, and professional services, for the purpose to provide a continuous television programming signal source to the Mark Center.

1.5 Period of Performance: The period of performance shall be for one (1) 12-months base period and one (1) 12-month option period. The Period of Performance reads as follows:

Base Period: 01 April 2016 to 31 March 2017 Option Period One: 01 April 2017 to 31 March 2018

1.6 General Information:

1.6.1 Quality Control: The JSP Ops staff monitors signal delivery reliability. The Contracted Service provider is not in possition to document this.

1.6.2 Quality Assurance: The JSP Ops staff monitors and records programming content outages and report on a monthly and quarterly basis. This data may be used to determine if the contractor has met PWS contract requirements.

1.6.3 Recognized Holidays: The contractor is not required to perform service on holidays

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The Vendor is responsible for continuously supplying television programming signal source to the Mark Center. Any on-site work shall be accomplished during normal business hours, 7:00am -6:00pm, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate equipment and service for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The primary place of performance for this effort is 4800 Mark Center Drive, Alexandria, Virginia. Either the Vendor’s work site or the Government’s work site shall be used depending on the requirements of the individual tasks.

1.6.6 Type of Contract: The government will award a firm-fixed price contract.

1.6.7 Security Requirements: Unless stated elsewhere all Contractor personnel performing work under this contract shall comply with all security policies and procedures that apply to DoD and JSP. Security procedures shall be made available to Contractor personnel.

1.6.7.1 Physical Security: The vendor shall be responsible for safeguarding all Government information or property provided for vendor use. At the end of each work period, Government information, facilities, equipment, and materials shall be secured as specified.

1.6.7.2 Key Control: N/A

1.6.7.3 Lock Combinations. N/A

1.6.8 Special Qualifications: Contractor personnel will be required to sign a Non-Disclosure Agreement

1.6.9 Post Award Conference/Periodic Progress Meetings: N/A

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: N/A

1.6.12 Identification of Contractor Employees: N/A

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs: N/A

1.6.15 Data Rights: N/A

1.6.16 Organizational Conflict of Interest (OCI): N/A

1.6.17 Phase In/Phase Out Period (PIPO): The contractor shall provide equipment and support during two day phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements, existing IPTV equipment and systems/connections, and stage equipment as needed in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR

ATSC

CFR

COR

COTR

CSR

Alternate Contracting Officer's Representative Advanced Television Systems Committee Code of Federal Regulations Contracting Officer Representative Contracting Officer's Technical Representative Consolidated Server Room

DOD

DSS

FAR

FTA

GbE

IP

IPTV

IRDs

JSP

KO

KVM

MGW

NOSC

OCI

Department of Defense Digital Satellite System Federal Acquisition Regulation Free-to-Air Gigabit Ethernet Internet Protocol Internet Protocol Television Integrated Receiver Decoders Joint Service Provider Contracting Officer Keyboard/Video/Mouse Media Gateway Network Operations Support Center Organizational Conflict of Interest

ODC

OTA

PIPO

POC

PRS

PWS

QA

QAP

QASP

QC

QCP

RAID

RF

STB

TE

TV

UDP

VoD

Other Direct Costs Over-the-Air Phase In/Phase Out Point of Contact Performance Requirements Summary Performance Work Statement Quality Assurance Quality Assurance Program Quality Assurance Surveillance Plan Quality Control Quality Control Program Redundant Arrays of Independent Disks Radio Frequency Set-Top-Box Technical Exhibit Television User Datagram Protocol Video on Demand

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The Government will provide the information, facilities, property, and equipment as outlined below.

3.1. Utilities: All utilities in Government facilities will be available for the vendor’s use in performance of duties outlined in this PWS.

3.2 IPTV Provided Infrastructure: . The Mark Center Enterprise Internet Protocol Television (IPTV) system design defines a technical approach that employs an enterprise perspective; addressing scalability, flexibility, security and service capabilities that meets all of the government’s stated requirements.

The Mark Center, as part of its construction, currently contains a broadcast redistribution head-end comprised of an IPTV gateway, an ATSC antenna, 50 receivers, and an antenna array to receive broadcast signals. The contractor is required to support delivery of programming content to the head end by providing coordinates to correctly orient the antennas, as well as provide information and guidance in programming the receivers to properly resolve the satellite signals, if utilized. Additionally the contractor will provide licensure to the Government for rebroadcast of the signals exclusively throughout the 4800 Mark Center campus using their data infrastructure to the set-top-box (STB).

Two satellite dishes mounted on the roof of the West Tower and an ATSC antenna mounted on the roof of the East Tower are provided to receive digital satellite system (DSS) content and television broadcasts, if necessary. These signals route through RF processors to convert RF over Coax to RF over fiber-optic cable. From there the fiber-optic cable is routed through a series of over-head cable trays and through riser pathways to the Consolidated Server Room (CSR) for distribution within the IPTV head-end.

The head-end equipment includes Integrated Receiver Decoders (IRDs), Free-to-Air satellite reception, ATSC OTA local television (TV) broadcasted stations, and the IPTV Media Gateway (MGW) that encodes and combines video signals into an IP stream. The system is deployed with processing hardware for 50 channels and can be expanded by adding IRDs, additional Encoder and I/O boards in the MGW chassis, or by remote contribution over IP.

The head-end also contains four applications running in virtual environments on a VMware server for managing subscriber data and middleware, the IPTV Content GbE Switch that places User Datagram Protocol (UDP) multicast streams on the Black network for viewing by authorized users, and a server with 1TB of expandable Redundant Arrays of Independent Disks (RAID) storage to support Video on Demand (VoD).

A HDTV display with set-top-box (STB) on a rack-mounted shelf with a rack-mounted keyboard/video/mouse (KVM) is provided for head-end testing and maintenance within the CSR. This equipment is used to verify and troubleshoot the health of channels, sources, and signal paths. Remote management of the IPTV system is performed in the Network Operations Support Center (NOSC, Room B2E13).

3.3. Information Technology Assets: The Government will provide access to appropriate government regulations, instructions, policies, presentations, software, best practices, and lessons-learned documentation required for performance of each task. All government furnished information and government furnished software shall be returned to the Government upon completion of the PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3. Materials: N/A

4.4. Equipment: Hardware/Equipment:

The Vendor shall provide (purchase/lease) up to 50 high-definition receivers, if required, to display content from the signal source.

• Each receiver shall be tuned to a specific programming channel

• Each receiver shall be rack-mounted in the IPTV head-end as source inputs

• One additional receiver shall be available as a ‘back-up’

• Receiver input and output connections shall be compatible with IPTV infrastructure

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: Joint Service Provider requires an IPTV programming signal source to support up to 350 Set Top Boxes for the Mark Center building at 4800 Mark Center Drive, Alexandria, VA. JSP also requires the vendor to maintain up to 50 high-definition receivers, if required, to display content from the signal source.

5.2. Task 1 - Television Programming Signal Source: The Vendor shall provide a continuous television programming signal source to the Mark Center building at 4800 Mark Center Drive, Alexandria, VA. JSP desires the delivery of the following channels:

NBC 4.2, Weather Plus Channel WETA 26.4 World

NBC 4 CNBC

ABC 7 FOX News Channel

FOX 5 MSNBC

ABC 7.2 ACCU Weather BLOOMBERG

CBS 9 DEUTSCHE WELLE DW-TV

CBS 9.2 Doppler Radar BBC World The Weather Channel AL JAZEERA International (English)

C-SPAN 1 WB 50

C-SPAN 2 FIT TV

C-SPAN 3 NHK

CNN DUBAI

CNN Headline News ARYO 1 CNN International AL ARABIYA History Channel AL JAZEERA History Military ISRAEL Discovery LBC Discovery Military TELEMUNDO Discovery ID SURMEX

WETA 26.1 HD RUSSIA TODAY

WETA 26.2 Create JSP understands that not all suppliers of video signal carry the same programming and asks that the vendor identify all channels it can supply as part of its lineup and which ones should be acquired by the government using Free-to-Air (FTA) satellite signals and Over-the-Air (OTA) Advanced Television System Committee (ATSC) signal. Signals from the Pentagon Cable Information Network and locally produced content from the Mark Center’s Conference Center will also be present.

The Vendor shall provide notification of planned service interruptions, unplanned service interruptions, and content changes in a timely fashion to the Mark Center IPTV operations staff as identified by the Task Manager. Email notification is preferred.

To assure that the Vendor provided programming is delivered with greatest reliability and minimal interference, JSP may request the Vendor confirm antenna alignment and optimize as needed at no additional cost.

5.3. Task 2 – High-Definition Receivers: The Vendor shall provide (purchase/lease) up to 50 high-definition receivers, if required, to display content from the signal source.

• Each receiver shall be tuned to a specific programming channel

• Each receiver shall be rack-mounted in the IPTV head-end as source inputs

• One additional receiver shall be available as a ‘back-up’

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

6.1. The Contractor must abide by all statutes, applicable regulations, publications, manuals, and federal policies, procedures. The following is provided for information purposes only:

• Rehabilitation Act of 1973, Title 29 U.S. Code, Section 508 http://www.section508.gov

• FAR Subpart 39.2, Electronic and Information Technology, dated 01 January 2003.

http://www.acqnet.gov/far/current/html/Subpart%2039_2.html

• DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) January 1995. http://www.dss.mil/isec/nispom_0195.htm

• Manual for Physical Security Standards for Sensitive Compartmented Information Facilities.

http://www.fas.org/irp/offdocs/dcid1-21.htm

• GSA Federal Specification AA-V-2737, Modular Vault System, dated 25 April 1990.

http://locks.nfesc.navy.mil/pdf_files/aav2737.pdf

• DoD 5200.1, Reference G: DoD 5200.1-R, "Department of Defense Information Security Program Regulation, January 17, 1997, Para C6.4.3.4.4, Appendix 7 www.dtic.mil/JSP/directives/corres/xml/d52001x.xml http://www.section508.gov/ http://www.acqnet.gov/far/current/html/Subpart%2039_2.html http://www.dss.mil/isec/nispom_0195.htm http://www.fas.org/irp/offdocs/dcid1-21.htm http://locks.nfesc.navy.mil/pdf_files/aav2737.pdf http://www.dtic.mil/whs/directives/corres/xml/d52001x.xml

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required— usually a shall statement)

Performance Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The Vendor shall provide a continuous television programming signal source to the Mark Center

IPTV shall be available for view 97 percent of the time each mon

Contractor not accountable for any period of downtime if all the following conditions are established:

1. Outage was due to IPTV infrastructure faults

2. Outage was outside the contractor’s control to prevent or circumvent (e.g. due to weather)

100% Inspection of the Television Programming Signal Source Availability