Internet Connectivity for Broadcast Remote Monitoring Solicitation.pdf

Document Number: 951700-22-R-0020 Page 1 of 72

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER PAGE 1 OF

5. SOLICITATION NUMBER

951700-22-R-0020

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

06/24/2022

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME See Text

b. TELEPHONE NUMBER (No collect calls) 8. OFFER DUE DATE / LOCAL

TIME

07/21/2022

12:00 ET

CODE 951700

United States Agency for Global Media Office Of Contracts 330 Independence Avenue SW Cohen Building, Room 4360 Washington, DC 20237

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS: 517410

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED 0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

CODE15. DELIVER TO CODE 95170016. ADMINISTERED BY

United States Agency for Global Media Office Of Contracts 330 Independence Avenue SW Cohen Building, Room 4360 Washington, DC 20237

FACILITY

CODE

CODE

Telephone No.

17a. CONTRACTOR/

OFFEROR

951700CODE18a. PAYMENT WILL BE MADE BY

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Lines

25. ACCOUNTING AND APPROPRIATION DATA

See Line Item Detail

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Tisa Kalena Harvin

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

Document Number: 951700-22-R-0020 Page 2 of 72

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Document Number: 951700-22-R-0020 Page 3 of 72

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs

Document Number: 951700-22-R-0020 Page 4 of 72

Section B - Supplies or Services and Prices/Costs

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1 Services

Firm Fixed Price

PSC:

2.000000 MO

Period of Performance: 08/01/2022 - 09/30/2022

Description: Transition Phase

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2 Services

Firm Fixed Price

PSC:

10.000000 MO

Period of Performance: 10/01/2022 - 07/31/2023

Description: Internet Connectivity Services

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3 Services

Firm Fixed Price

PSC:

15.000000 EA

Period of Performance: 10/01/2022 - 07/31/2023

Description: New Terminal Equipment & Services Installation

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 10/01/2022 - 07/31/2023

Description: Optional CLIN: Failover Solutions

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

5 Services

Firm Fixed Price

1.000000 LT

$15,000.00 $15,000 NTE

$15,000.00 $15,000.00 NTE

Document Number: 951700-22-R-0020 Page 5 of 72

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

PSC:

Period of Performance: 10/01/2022 - 07/31/2023

Description: Optional CLIN: Installation & Repair Services

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

6 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 10/01/2022 - 07/31/2023

Description: Optional CLIN: Network Services

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

7 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 10/01/2022 - 07/31/2023

Description: Emergency Parts & Materials

Pricing Options: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1001 Services

Firm Fixed Price

PSC:

12.000000 MO

Period of Performance: 08/01/2023 - 07/31/2024

Description: Internet Connectivity Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1002 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 08/01/2023 - 07/31/2024

Description: Optional CLIN: Failover Solutions

Pricing Options: Option

$10,000.00 $10,000.00 NTE

$10,000.00 $10,000.00 NTE

Document Number: 951700-22-R-0020 Page 6 of 72

1003 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 08/01/2023 - 07/31/2024

Description: Optional CLIN: Installation & Repair Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1004 Services

Firm Fixed Price

PSC:

1.000000 LT

Period of Performance: 08/01/2023 - 07/31/2024

Description: Network Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1005 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2023 - 07/31/2024

Description: Emergency Parts & Materials

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2001 Services

Firm Fixed Price

PSC:

12.000000 MO

Period of Performance: 08/01/2024 - 07/31/2025

Description: Internet Connectivity

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2002 Services

Firm Fixed Price

PSC:

1.000000 LT $15,000.00 $15,000.00 NTE

Period of Performance: 08/01/2024 - 07/31/2025

Description: Optional CLIN: Failover Solutions

$10,000.00 $10,000.00 NTE

Document Number: 951700-22-R-0020 Page 7 of 72

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2003 Services

Firm Fixed Price

PSC:

1.000000 LT $15,000.00 $15,000.00 NTE

Period of Performance: 08/01/2024 - 07/31/2025

Description: Optional CLIN: Installation Repair & Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2004 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2024 - 07/31/2025

Description: Optional CLIN: Network Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2005 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2024 - 07/31/2025

Description: Emergency Repair & Materials

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3001 Services

Firm Fixed Price

PSC:

12.000000 MO

Period of Performance: 08/01/2025 - 07/31/2026

Description: Internet Connectivity

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3002 Services

Firm Fixed Price

1.000000 LT $15,000.00 $15,000.00 NTE

Document Number: 951700-22-R-0020 Page 8 of 72

PSC:

Period of Performance: 08/01/2025 - 07/31/2026

Description: Optional CLIN: Failover Solution

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3003 Services

Firm Fixed Price

PSC:

1.000000 LT $15,000.00 $15,000.00 NTE

Period of Performance: 08/01/2025 - 07/31/2026

Description: Optional CLIN: Installation & Repair Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3004 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2025 - 07/31/2026

Description: Optional CLIN: Network Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3005 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2025 - 07/31/2026

Description: Emergency Parts & Materials

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4001 Services

Firm Fixed Price

PSC:

12.000000 MO

Period of Performance: 08/01/2026 - 07/31/2027

Description: Internet Connectivity

Pricing Options: Option

Document Number: 951700-22-R-0020 Page 9 of 72

4002 Services

Firm Fixed Price

PSC:

1.000000 LT $15,000.00 $15,000.00 NTE

Period of Performance: 08/01/2026 - 07/31/2027

Description: Optional CLIN: Failover Solutions

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4003 Services

Firm Fixed Price

PSC:

1.000000 LT $15,000.00 $15,000.00 NTE

Period of Performance: 08/01/2026 - 07/31/2027

Description: Optional CLIN: Installation & Repair Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4004 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2026 - 07/31/2027

Description: Optional CLIN: Network Services

Pricing Options: Option

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4005 Services

Firm Fixed Price

PSC:

1.000000 LT $10,000.00 $10,000.00 NTE

Period of Performance: 08/01/2026 - 07/31/2027

Description: Emergency Parts & Materials

Pricing Options: Option

PERIOD OF PERFORMANCE

ITEM START END

1 08/01/2022 09/30/2022

2 10/01/2022 07/31/2023

3 10/01/2022 07/31/2023

4 10/01/2022 07/31/2023

5 10/01/2022 07/31/2023

Document Number: 951700-22-R-0020 Page 10 of 72

6 10/01/2022 07/31/2023

7 10/01/2022 07/31/2023

1001 08/01/2023 07/31/2024

1002 08/01/2023 07/31/2024

1003 08/01/2023 07/31/2024

1004 08/01/2023 07/31/2024

1005 08/01/2023 07/31/2024

2001 08/01/2024 07/31/2025

2002 08/01/2024 07/31/2025

2003 08/01/2024 07/31/2025

2004 08/01/2024 07/31/2025

2005 08/01/2024 07/31/2025

3001 08/01/2025 07/31/2026

3002 08/01/2025 07/31/2026

3003 08/01/2025 07/31/2026

3004 08/01/2025 07/31/2026

3005 08/01/2025 07/31/2026

4001 08/01/2026 07/31/2027

4002 08/01/2026 07/31/2027

4003 08/01/2026 07/31/2027

4004 08/01/2026 07/31/2027

4005 08/01/2026 07/31/2027

INTERNET CONNECTIVITY FOR USAGM BROADCAST REMOTE MONITORING, IN AFRICA

Request for Proposals 951700-22-R-0020

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 OVERVIEW

This is a CONTRACT (hereinafter "Contract") between the U.S. Agency for Global Media (hereinafter referred to as the "USAGM"), an entity of the Government of the United States of America, with its headquarters located at 330 Independence Avenue, SW, Washington, DC, 20237, U.S.A. and (TBD) (hereinafter "Contractor").

The Contractor shall provide Internet Connectivity for USAGM Broadcast Remote Monitoring Services, located in Africa, as listed in the Statement of Work.

B.1.1 Acquisition Authority: This acquisition is conducted under the authority of the Federal Acquisition

Regulation (FAR) Subpart 13.5 - Simplified Procedures for Certain Commercial Items and FAR Part 12 -

Acquisition of Commercial Items. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-06; dated 05/01/2022. To view the latest Federal

Acquisition Circulars (FAC) go to https://www.regulations.gov.

B.1.2 Contract Type: This is a firm fixed-price (FFP) contract to provide remote monitoring network at 15 locations, in Africa. The Contractor will provide technical solutions that enhance the performance of USAGM’s remote monitoring networks. The Contractor shall also provide technical and administrative support, as set forth in Section C of this solicitation.

B.1.3 Severable Services: The services acquired under this Contract contain severable services. Funds are only available for use for the contract line item (CLIN) to which they are obligated. Unused funds from one CLIN may not rollover for use in other CLINs.

B.1.4 Contract Period of Performance:

Transition Period: August 01, 2022 – September 30, 2022

Base Period: October 01, 2022 – July 31, 2023

Option Year 1: August 01, 2023 – July 31, 2024

Option Year 2: August 01, 2024 – July 31, 2025

Option Year 3: August 01, 2025 – July 31, 2026

Option Year 4: August 01, 2026 – July 31, 2027

B.1.5 Offers and Payment in U.S. Dollars: U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

B.1.6 Foreign Firms: Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in U.S. dollars or local currency.

B.1.7 Base and Option Period Pricing: See Attachment 1.

(End of Section B)

SECTION C – DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

INTERNET CONNECTIVITY FOR USAGM BROADCAST REMOTE MONITORING IN AFRICA.

C.1 BACKGROUND

The United States Agency for Global Media (USAGM) operates and maintains 30 (thirty) 24/7 FM Stations throughout Africa. Currently USAGM has internet remote monitoring and control capabilities at 15 (fifteen) leased locations currently provided via Very Small Aperture Terminals (VSAT). USAGM VSAT services are connected using 3 (three) satellites Telstar IN @ 37° west, NSS12 @ 57° east and Yamal 402 @ 55° east. The current VSAT equipment consists of, 1 x 120cm Ku-band transmit /receive antenna including king post mount, 1 x modem, 3W Ku-band Block up Converter (BUC), 1 x Phase Lock Loop (PLL) Low-noise block downconverter (LNB), all cabling from antenna to modem, installation, installation materials and all civil works.

Current satellite modem is an iDirect XI. These systems interface with our monitoring and control servers which are currently located in Lampertheim, Germany but are due to be migrated back to the USA in late 2022 or early 2023. Broadcast sites are leased and maintained by various commercial enterprises and local government agencies.

The current USAGM remote monitoring network in Africa is via VSAT. Current data rates for our VSAT network is 512kbps Up / 128 kbps down on a shared 5:1 network on all satellites.

USAGM requires an increase in download speeds to better manage its remote monitoring systems.

USAGM is looking for a contractor to provide technical solutions that will enhance the performance of our remote monitoring network. USAGM is also looking for a solution which may potentially allow us to unicast audio programming over IP directly to our transmitter systems from the USA in the future. (Audio programming is currently received from dedicated satellite transponders). Existing USAGM VSAT terminal systems can be integrated into any proposed technical solution. USAGM may request vendor to provide IP connectivity to other FM broadcast locations in Africa in the future.

C.1.1. SITE LOCATIONS

The USAGM Remote Monitoring network that the Contractor will be supporting on a technical and administrative basis includes the following locations in Africa:

Table C.1.1.

Number Location Latitude Longitude

1 Accra, Ghana 5.72 -0.23

2 Bamako, Mali 12.67 -7.99

3 Nouakchott, Mauritania 18.14 -16.00

4 Abidjan, Côte d'Ivoire (Ivory Coast) 5.32 -4.02

5 Niamey, Niger 13.52 2.11

6 Juba backup, South Sudan 4.83 31.57

7 Brazzaville, Rep. of Congo -4.20 15.30

8 Dakar, Senegal 14.72 -11.44

9 N'djamena, Chad 12.09 15.09

10 Freetown, Sierra Leone 8.45 -13.22

11 Ouagadougou, Burkina Faso 12.36 -1.53

12 Lomé, Togo 6.19 1.21

13 Bangui, Central African Republic 4.36 18.58

14 Lusaka, Zambia 15.00 28.40

15 Juba Main, South Sudan (Second Rock City) 4.85 31.59

C.2 SCOPE OF WORK

The purpose of this firm fixed price contract is to obtain dedicated internet service for the 15 locations listed in the Table of paragraph 1.1

USAGM is seeking a secure always up unlimited data internet connection. The IP connection can be provided by either a satellite or a terrestrial solution. The terrestrial solution can be any combination of fixed line, microwave, cellular, fiber optic, or other technologies. The contract period will be for base period of 12-months and four (12-month) option periods.

Below are the minimum requirements for the USAGM Remote Monitoring Network for this contract:

VSAT Solution: 512kbps Up/512 kbps down on a shared 5:1 network. Terrestrial Solution:

1 Mbps Up/ 1 Mbps down

Enterprise Class Internet Service

Vendors are welcome to submit proposals that exceed the minimum requirements listed above including

VSAT shared bandwidth solutions.

This internet circuit shall be high-end, professional grade service that differs from the residential, dial up service. Dedicated Internet Bandwidth, 24/7, "always-on" with unlimited usage is required. The ISP access circuit to each site must meet the following specifications/requirements for connectivity.

a) A /24 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

b) ISP availability: "Always on"

c) ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

d) ISP must permit installation of Customer VPN encryption devices on circuit.

e) High quality performance, the following parameters in a vendor's Service Level

Agreement (SLA) should be used:

i. Packet Loss<= 0.5%

ii. Availability of 99.9%.

f) Multiple paths fault-tolerant connection from the Telecommunications Service Entrance Facilities

(TSEF) back to the United States or USAGM Remote Monitoring Server in Lampertheim, Germany.

g) Documented escalation process for support with initial outage reporting to the customer within

10 minutes of discovery. Notification can be by automated email, SMS, telephone call, or other methods agreed to between USAGM and the contractor.

h) Customer access to web-based application providing at a minimum throughput and circuit availability data.

i) We also expect for the Network Operations Center (NOC) to contact us, should they see potential problems with connectivity.

j) Prospective offerors must detail technical specifications, delivery details, and connectivity path details to receive full consideration.

C.2.1. FACILITIES COMMUNICATIONS

The Contractor shall coordinate and facilitate communications among USAGM and host country officials for installation and operation of their IP connectivity solution, if required by local laws and regulations.

C.2.2. STANDARD WORK HOURS

The Contractor shall have the capability of providing regional technical support both remotely and in person visits. The Contractor shall be capable of providing on site corrective and technical support during

Standard Work Hours 08.00hrs to 18.00hrs Monday through Friday.

The Contractor shall maintain a manned 24/7 Network Operations Center to provide monitoring, troubleshooting support and outage notifications and reports.

C.2.3. CONTRACTOR RESPONSIBILITY

The Contractor shall be responsible for providing firmware, software and configuration updates as well as transporting and delivering vendor interface equipment, electronic devices and associated equipment/hardware used to provide IP connectivity to the USAGM Remote Monitoring Network in Africa.

USAGM will provide electrical power to all contractor systems housed with USAGM broadcast systems

The Contractor must be able to communicate in English, French, and other local languages.

The Contractor will provide a solution which will provide an RJ45 Ethernet connection which will connect to USAGM remote monitoring system at each location.

The Contractor shall be responsible for the Health, Safety and Security of its own employees and subcontractors.

The Contractor shall be responsible for providing all hand tools , electrical tools and test equipment, signal pointing/acquiring instruments , ladders, scaffolding heavy lifting equipment, laptop computers and cellular telephones and other materials required to install, repair, and maintain their services.

Where it is necessary to install new cabling, antennas or other network infrastructure, the Contractor shall be responsible for all civil works, building permits, electrical permits, taxes and licenses as required by host nation Government and/or local authorities.

The Contractor shall not complete any work without a contract award document issued by the

USAGM Contract officer.

C.3 TECHNICAL SUPPORT - STANDARD SERVICES

Contractor shall provide 24/7 Enterprise class internet connectivity to all sites listed in Table C.1.1 at connectivity data rates agreed upon between USAGM and the Contractor.

Contractor shall have the capability of providing regional technical support both remotely as well as in person at all USAGM broadcast sites in Africa.

Contractor shall maintain a manned 24/7 Network Operations Center with helpdesk to provide monitoring, troubleshooting support, and outage notifications and reports.

Contractor shall be capable of providing in-country spare parts and repair services to correct malfunctions to the USAGM Remote Monitoring Network to restore active service and will be responsible to dispatch repair personnel as required.

Contractor shall be responsible for providing firmware, software, and configuration updates to all terminal equipment used to provide IP connectivity to the USAGM Remote Monitoring Network.

Contractor shall provide 24/7 network monitoring of the USAGM Remote Monitoring Network. Vendor shall provide a secure web portal where selected USAGM personnel can monitor the status of the network in near real time.

C.3.1. TERMINAL EQUIPMENT: Contractor shall provide equipment, installation, and configuration of all terminal equipment to provide IP connectivity at both at the USAGM broadcast site and at the contractor's Network Operations Center.

C.4 OPTIONAL SERVICES

The contractor should be able to provide the following optional services as requested by USAGM to maintain operational capabilities of the Remote Monitoring Network as well as to optimize, secure, and enhance operation of the network. These options will be exercised on an "as needed" basis at the request of USAGM and only with the approval of the USAGM Contracting Office.

C.4.1. FAILOVER SOLUTIONS

Failover Solutions to Sustain Connectivity: When requested by USAGM, contractor will propose and provide solutions for failover and failback from one means of connectivity to another, such as from Fiber to GSM and back, or such as from GSM to VSAT-on-demand and back at one or more USAGM transmitter locations in Africa. If this option is exercised, the prospective solicitor shall manage all local contracts for connectivity and provide access to a web management portal using routers capable of SD=WAN, IoT containers, and other advanced management features).

C.4.2. INSTALLATION AND REPAIR SERVICES

The Contractor will provide routine and emergency installation and repair services as requested to maintain

IP connectivity for the USAGM Remote Monitoring Network when requested by the Contracting Officer or the Contracting Officer Representative. Contractor will provide budgetary cost estimate at no cost to

USAGM for review which includes the following:

C.4.2.1. Total estimated work hours to complete installation and repairs

C.4.2.2. Provide a list of all parts and accessories required to complete requested installation or repairs including itemized cost of each part in US Dollars

C.4.2.3. All VAT and other taxes and license fees (if applicable) must be included in the budgetary cost estimate

C.4.2.4. Travel, car hire, accommodation, and meals should be itemized separately including any VAT or other tax charges

C.4.2.5. Shipping, Handling, and Customs charges should be shown separately including any VAT or other tax charges.

C.4.3. NETWORK SERVICES

When requested, the Contractor shall provide the following network services to USAGM to maintain, optimize, and secure the Remote monitoring network:

C.4.3.1. System Design and Management: Manage all activities necessary to support the agile design, development, testing, and release new features and capabilities.

C.4.3.2. Data Networks: Design, operate, maintain, and modernize network connections that enable direct data communications across the organization including its data centers, transmitter sites, remote locations as well as partners and service providers (including public cloud service providers).

C.4.3.3. Telecommunications: Engineer, install, configure, provide operational support, and provide turnkey integrated solutions supporting multi-vendor OEM (Original Equipment Manufacturer) telecommunications platforms.

C.4.3.4. Network Security: Engineer and design security features to prevent unauthorized access and activities on the USAGM Remote Monitoring Network.

C.4.3.5. Addition of additional FM broadcast locations to the Remote Monitoring Network in Africa: Contractor will provide technical proposals to integrate and connect USAGM broadcast sites not currently to the Remote Monitoring Network.

C.4.4. EMERGENCY PARTS AND MATERIALS

It is anticipated that occasionally the Contractor will be required to obtain urgent parts and materials needed to complete emergency repairs to restore IP Connectivity at USAGM transmitter facilities.

With approval of the Contracting Officer or the Contracting Officer Representative, the Contractor has the authority to proceed with purchase of urgent parts and materials to effect immediate repairs, and to invoice for said repairs in the next invoice period within the established Not to Exceed (NTE) amount.

i. Emergency parts and materials are defined as parts and materials not available in the current inventory which have been provided by USAGM that would be required in an expedited fashion to the station, due to the critical nature of the part or material, to keep the USAGM remote monitoring network operating and meeting the USAGM mission of monitoring over the air broadcasting 99% of the time.

ii. Supporting documentation including a description of the urgent requirement is to be submitted to the Contracting Officer Representative (COR) within 48-hours of the emergency repair.

C.4.4.1. Additional FM Broadcast Locations: Additional FM Broadcast Locations to the Remote Monitoring

Network in Africa: Contractor shall provide technical support to integrate and connect USAGM broadcast sites not currently to the Remote Monitoring Network, on an as need basis.

C.5. TRANSITION PLAN

The contractor shall propose a detailed transition plan that shows how IP connectivity for the USAGM Remote Monitoring Network will transition from current USAGM VSAT IP platform to the new service provider’s solution. The contractor should demonstrate how they will interconnect USAGM sites from

USAGM current VSAT provider to their network solution within 60 days of award to minimize requirement of sustaining network connectivity during the transition period. The transition plan will not be required if the USAGM service continues using the existing VSAT service provider.

C.6. TECHNOLOGICAL REFRESHMENT

The Contractor may propose for the Government's technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements.

The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The

Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

C.6.1. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

C.6.2. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

C.6.3. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

C.6.4. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products.

C.7. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. I

Performance Objective Scope of Work Paragraph Performance Threshold

Services. Performs all the services set forth in the

Statement of Work.

Section C

All required services are performed and no more than one (1) complaint received per month.

C.7.1. GENERAL.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

C.7.2. STANDARD OF CONDUCT

C.7.2.1. Neglect of duties shall not be condoned.

The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

C.7.2.2. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned.

Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

C.7.2.3. Intoxicants and Narcotics.

The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

C.7.2.4. Criminal Actions.

Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

Unauthorized use of Government property, theft, vandalism, or immoral conduct;

Unethical or improper use of official authority or credentials;

Security violations; or, Organizing or participating in gambling in any form

C.8. NOTICE TO THE GOVERNMENT OF LABOR DISPUTES

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

C.9. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary supplies and equipment to perform the work identified in this Section C of the solicitation.

C.10. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

There is no government furnished property under this contract. However, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

C.10.1. The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

C.10.2 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

C.11 SURVEILLANCE.

The COR will receive and document all complaints from Government personnel regarding the services provided.

If appropriate, the COR will send the complaints to the Contractor for corrective action.

C.11.1 STANDARD.

The performance standard is that the Government receives no more than one (1) customer complaint per month.

The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

C.11.2 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

(End of Section C)

SECTION D – PACKAGING AND MARKING

D1. PACKAGING

All items delivered hereunder shall be preserved, packaged, and packed in accordance with the Contractor's best standard commercial practices unless otherwise stated in the Contract to ensure protection against deterioration and physical damage during the entire shipment and handling cycle from the Contractor's source of supply to the ultimate destination at the Government's premises.

D2. MARKING

At a minimum, each of the Contractor's shipping containers and packages/ cartons/ boxes/ envelopes shall be plainly and indelibly marked to show the: (a) consignee's name, organization, complete mailing address, and local telephone number, (b) Contract number, (c) Contract Modification , (d) a brief description of the contents, (e) quantity, (t) Contractor's name, and (g) any other markings that may be given to the Contractor by the Government prior to any delivery.

(End of Section D)

SECTION E – INSPECTION AND ACCEPTANCE

E.1 52.246-4 INSPECTION OF SERVICES-FIXED PRICE (AUG 1996)

(a) Definition. "Services," as used in this clause, includes Services performed, workmanship, and material furnished or utilized in the performance of services.

(b) The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance and for as long afterward as the contract requires.

(c) The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

(d) If the Government performs inspections or tests on the premises of the Contractor or a subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no increase in contract price, all reasonable facilities and assistance for the safe and convenient performance of these duties.

(e) If any of the services do not conform to contract requirements, the Government may require the

Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may-

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce the contract price to reflect the reduced value of the services performed.

(f) If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

(1) Contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

(2) Terminate the contract for default.

(End of clause)

(End of Section E)

SECTION F – DELIVERIES OR PERFORMANCE

F.1. DELIVERABLES

The following items shall be delivered under this contract:

DESCRIPTION QUANTITY DELIVERY TO FREQUENCY

1. General Instructions 1 COR via email 30 days after award

2. List of Personnel 1 COR vial email 10 days after award

3. Evidence of Insurance 1 COR via email 10 days after award

4. Transition Plan 1 COR via email 15 days after award

5. Quality Assurance & Surveillance Plan (QASP)

1 COR via email 15 days after award

6. Secure Web Portal to monitor status of network

1 COR via email 21 days after award

6. Written Monthly

Network Status Report

1 COR via email Last Calendar Day Monthly

7. Final Report (Written) 1 COR via email Written (10) days prior to contract end date

(End of Section F)

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER’S REPRESENTATIVE

The Contracting Officer will appoint by letter a Contracting Officer’s Representative (COR) who will have the responsibility of ensuring that the work confirms to the requirements of this Contract and such other responsibilities and authorities as may be specified in the letter of authorization or in this Contract. It is understood and agreed, in particular, that the COR shall not have the authority to make changes to the scope or terms and conditions of the contract unless and only to the extent that such authority is specified in the letter of authorization or in the contract.

THE CONTRACTOR IS HEREBY FOREWARNED THAT, THE CONTRACTING OFFICER’S REPRESENTATIVE (COR)

CANNOT MAKE ANY CHANGES TO THE CONTRACT WITHOUT PRIOR WRITTEN AUTHORITY FROM THE

CONTRACTING OFFICER. THE CONTRACTOR SHALL BE HELD FULLY RESPONSIBLE FOR ANY CHANGES NOT

AUTHORIZED IN ADVANCE IN WRITING BY THE CONTRACTING OFFICER. THE CONTRACTOR MAY BE DENIED

COMPENSATION OR OTHER RELIEF FOR ANY ADDITIONAL WORK PERFORMED THAT IS NOT AUTHORIZED IN

ADVANCE IN WRITING BY THE CONTRACTING OFFICER. THE CONTRACTOR MAY ALSO BE REQUIRED, AT NO

ADDITIONAL COST TO THE GOVERNMENT, TO TAKE ALL CORRECTIVE ACTIONS NECESSITATED BY REASON OF

ANY UNAUTHORIZED CHANGES PERFORMED BY THE CONTRACTOR WITHOUT SPECIFIC ADVANCE WRITTEN

AUTHORIZATION FROM THE CONTRACTING OFFICER.

The COR, is responsible for the program related activities, including reporting, communications. The COR contact information is:

Name: James Kresge Address: US Agency for Global Media, 330 Independence Ave SW, Washington DC, 20237 E-mail: jkresge@usagm.gov Telephone: +1-202-920-2174

Alternate COR:

Name: Julio Alvarez Address: US Agency for Global Media, 330 Independence Ave SW, Washington DC, 20237 E-mail: jalvarez@usagm.gov Telephone: +1-202-920-2171

G.2 CONTRACTING OFFICER

The CO has the overall responsibility for administration of the contract. The CO, without right of delegation, is the only authorized individual to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. Unless otherwise delegated, only the designated CO has oversight of the contract as a whole. The CO for this contract is:

Name: Tisa Harvin, Contracting Officer Address: Office of Management Services/ Contracts

The U.S. Agency for Global Media (USAGM) 330 Independence Avenue, SW mailto:jkresge@usagm.gov mailto:jalvarez@usagm.gov

Washington, DC 20237 E-mail: tharvin@usagm.gov Phone: (202) 920-2307

G.3 CONTRACT SPECIALIST

All communications pertaining to contractual and/or administrative matters under this Contract shall be sent to the Contract Specialist:

Name: Nicole Wright, Contract Specialist Address: Office of Management Services/ Contracts

The U.S. Agency for Global Media (USAGM) 330 Independence Avenue, SW Washington, DC 20237

E-mail: NWright@usagm.gov Phone: (202) 617-5629

G.4 CONTRACTOR POINTS OF CONTACT

Contractor’s Contract Administrator

In the event your firm receives a contract as a result of this solicitation, designate a person whom the Government may contact during the period of the contract for prompt contract administration.

Name:

Title:

Address:

Phone:

E-mail:

(End of Section G)

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 TECHNICAL POINT OF CONTACT

The Contractor shall designate a Supervisor/Project Manager who will be considered the Technical Point of Contact.

The Supervisor/Project Manager will serve as the in-country technical point of contact and provide his/her name and phone number to the Contracting Officer in writing. This individual shall be the contact for coordination with the Government and shall have authority to make schedule and pricing decisions without recourse to higher authority in the Contractor's firm. He/she shall manage and coordinate the activities of all of the technical disciplines, support staff, and any subcontractors used by the Contractor to perform the work required by this contract. This individual may be the same person as designated in Section G.4 of this Contract entitled "Contractor’s Contract Administrator" of this Contract.

H.2. INSURANCE

H.2.1. Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary.

The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

H.2.2. General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in US Dollars or the equivalent in local currency:

Per Occurrence $ 2,500.00 or the equivalent in local currency Cumulative $12,500.00 or the equivalent in local currency

2. Property Damage stated in US Dollars or the equivalent in local currency:

Per Occurrence $2,500.00 or the equivalent in local currency Cumulative $12,500.00 or the equivalent in local currency

H.2.3. The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

H.2.4. For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

H.2.5. The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees, or

f) any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

H.2.6. The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

H.2.7. Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

H.2.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

H.2.9 Defense Base Act Insurance (DBA). The offeror shall include Defense base act (DBA) insurance premium costs covering employees. The offeror may obtain insurance directly from any department approved providers at the DOL website at http:// www.dol.gov/owcp/dlhwc/lscarrier.htm

H.3. LAWS AND REGULATIONS

H.3.1. Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

H.3.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

(End of Section H)

SECTION I – CONTRACT CLAUSES

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This Contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these addresses:

http://acquisition.gov/far/index.html

These addresses are subject to change. You may also use an Internet “search engine” (for example, Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

The following Federal Acquisition Regulation clause(s) is/are incorporated by reference:

FAR Clause Title Date

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACT PERSONNEL JAN 2011

52.204-12 UNIQUE ENTITY IDENTIFIER MAINTENANCE OCT 2016

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-16 COMMERCIAL AND GOVERNMENT ENTITY CODE REPORTING AUG 2020

52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS JUNE 2013

THE FOLLOWING FAR CLAUSES ARE PROVIDED IN FULL TEXT:

52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (Nov 2021)

(a) Inspection/Acceptance. The Contractor shall only tender…