Inmate Svcs RFS- Award Recommendation and Evaluation Synopsis.docx
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- Solicitation number
- NIA1 171 260000000564 2
- Issued by
- Michigan
About this file
This is an Award Recommendation and Evaluation Synopsis document prepared by the Michigan Department of Corrections (MDOC) for RFS 250000002079 regarding Inmate Network and Application Services. The document outlines the evaluation and selection process for a competitive solicitation seeking a vendor to provide inmate network infrastructure and application services. The project encompasses the development, implementation, and maintenance of systems enabling incarcerated individuals to access educational, communication, and informational services across MDOC facilities. The evaluation committee assessed proposals based on technical capability, pricing, vendor experience, and system security requirements. The contract award was made following a formal competitive bidding process, with the selected vendor demonstrating superior qualifications in delivering secure, scalable technology solutions for correctional facility operations.
The award recommendation details the vendor selection rationale, including scoring assessments across multiple evaluation criteria and comparative analysis of competing proposals. The document specifies the contract term and any associated renewal options, along with pricing terms negotiated during the award process. Key considerations in the evaluation included the vendor's ability to implement systems compliant with correctional security standards, manage ongoing technical support and system updates, and accommodate the diverse needs of the MDOC inmate population across multiple facilities. The recommendation reflects the state's investment in modernizing inmate services technology while maintaining security protocols and operational efficiency standards required by correctional administration.
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AWARD RECOMMENDATION
Notice of Intent to Award Number: NIA1 260000000564 Notice of Intent to Award Date: 6/15/2026 The Department of Technology, Management, & Budget’s Procurement office has completed the evaluation of RFS # 250000002079 and has recommended an award to Global Tel*Link Corporation d/b/a ViaPath Technologies, Inc. (“ViaPath”) in the amount of $64,265,207.70, pending State Administrative Board approval, if applicable. More information on the State Administrative Board can be found at: State Administrative Board.
Bidders who were not recommended for the award are encouraged to schedule a debriefing session with the Solicitation Manager. The debriefing session will provide the bidder with the State’s rationale on why the bidder was not recommended for the award. The Solicitation Manager may be contacted as follows:
Jarrod Barron, Solicitation Manager Barronj1@michigan.gov 517-284-7045
Public copies of all bidder proposals can be found here: DTMB - Bid Proposals (michigan.gov) Background Information:
This Request for Proposal (RFP) was to solicit responses for selection of a Contractor to provide a MDOC Inmate Network, Applications & Services. The term of this contract is 3 years, with up to 7 renewal options.
Bidders:
The RFP was posted on SIGMA VSS on 4/10/2025. The following bidders submitted proposals by the published due date of 6/27/2025.
| Bidder |
| Address, City, State, Zip Code |
| SDVOB* |
| GDBE** |
| AT&T Enterprises, LLC |
| 208 S. Akard St., Dallas, TX 75202 |
| No |
| No |
| Carahsoft Technology Corp |
| 11493 Sunset Hills Road, Suite 100, Reston, VA 20190 |
| No |
| No |
| Comcast Cable Communications Management LLC |
| 1701 JFK Boulevard Philadelphia, PA 19103 |
| No |
| No |
| Trace3, LLC |
| 7505 Irvine Center Drive, Suite 100, Irvine, CA 92618 |
| No |
| No |
| Global Tel*Link Corporation d/b/a ViaPath Technologies, Inc |
| 3120 Fairview Park Drive Ste 300, Falls Church, VA 22042 |
| No |
| No |
| Securus Technologies, LLC |
| 5360 Legacy Drive, Suite 300, Plano, TX 75024 |
| No |
| No |
| Keefe Group, LLC |
| 10880 Lin Page Place, St. Louis, MO 63132 |
| No |
| No |
| Orijin, PBC |
| 15 W 37th St, Suite 1210, New York, NY 10018 |
| No |
| No |
| Resultant, LLC |
| 111 Monument Circle, Suite 202 , Indianapolis, IN 46204 |
| No |
| No |
| Smart Communications Holding, Inc |
| 10491 72nd St., Seminole, FL 33777 |
| No |
| No |
*SDVOB: Service-Disabled Veteran Owned Business **GDBE: Geographically Disadvantaged Business Enterprise
EVALUATION SYNOPSIS
I. Evaluation Process A Responsible Vendor is a vendor that demonstrates it has the ability to successfully perform the duties identified by the solicitation. A Responsive proposal is one that is submitted in accordance with the solicitation instructions and meets all mandatory requirements identified in the solicitation.
Proposal Instructions: Evaluation Process The State will evaluate each proposal based on the following factors:
| Technical Criteria Name |
| Weight |
Project Scope
· Schedule A – Statement of Work: Sections 1-17 and 22-25
· Schedule D – Service Level Agreement and attachments
· Schedule E – Data Security Requirements and attachments
· Schedule F – Disaster Recovery Plan
· Schedule G – Transition In & Out
· Schedule H – Hardware
· Schedule I – System Acceptance
Solution Requirements / Specifications
· Schedule A, Attachment 1: Network Managed Services Business Specifications Worksheet
· Schedule A, Attachment 2: Prisoner Services Business Specifications Worksheet
Staffing
· Schedule A – Statement of Work: Sections 18-21
· Resume Templates
Company Background
· Vendor Questions Worksheet
| Total |
| 100 |
The full evaluation process is stated in the RFP Proposal Instructions.
II. Evaluation Method Responses to this solicitation were reviewed by Joint Evaluation Committee, which consisted of the following individuals:
| Voting |
| Advisory |
Jarrod Barron, DTMB Afreena Akhtar, DTMB Brett Brynolfson, DTMB Silke Harmon, MDOC Kyle Kaminski, MDOC Bernard Scott, MDOC Tina Meyette-Damron, MDOC Scott Dixon, MDOC Arnold VandeMark, MDOC Edward Freeman, MDOC Adrian Ashley, DTMB Dina Barnhart, MDOC Kevin Burtovoy, MDOC Amanda Crossley, MDOC David Enslin, DTMB Brian George, DTMB Austin McAdoo, DTMB Brian Pillar, DTMB Craig Weaer, DTMB
Michigan.gov/MiProcurement
Michigan.gov/MiProcurement
Version 2024-2 III. Evaluation Results The JEC determined that five of the ten proposals met the minimum 80 technical evaluation point threshold. The JEC derived the technical scores below from the bidders’ initial written proposals:
DEDUCTIONS SUMMARY
| Possible Points |
| Criteria |
| AT&T |
| Carahsoft |
| Comcast |
| Trace3 |
| ViaPath |
| Securus |
| Keefe |
| Orijin |
| Resultant |
| SmartComm |
| 30 |
| Project Scope |
• Schedule A – Statement of Work: Sections 1-17 and 22-25
• Schedule D – Service Level Agreement and attachments
• Schedule E – Data Security Requirements and attachments
• Schedule F – Disaster Recovery Plan
• Schedule G – Transition In & Out
• Schedule H – Hardware
• Schedule I – System Acceptance
| -26 |
| -11 |
| -20 |
| -2 |
| -5 |
| -12 |
| -6 |
| -4 |
| -15 |
| -3 |
| 40 |
| Solution Requirements / Specifications |
• Schedule A, Attachment 1: Network Managed Services Business Specifications Worksheet
• Schedule A, Attachment 2: Prisoner Services Business Specifications Worksheet
| -7.3 |
| -5.9 |
| -18.0 |
| -2.3 |
| -0.9 |
| -1.5 |
| -1.9 |
| -10.0 |
| -11.8 |
| -4.5 |
| 15 |
| Staffing |
• Schedule A – Statement of Work: Sections 21-23
• Resume Templates
| -2 |
| -5 |
| -10 |
| -2 |
| -5 |
| -5 |
| -1 |
| -3 |
| -3 |
| -5 |
| 15 |
| Company Background |
• Vendor Questions Worksheet
| -12 |
| -4 |
| -6 |
| -2 |
| -1 |
| -4 |
| -1 |
| -1 |
| -1 |
| -4 |
| 100 |
| Total Technical Evaluation Deductions |
| -47.3 |
| -25.9 |
| -54.0 |
| -8.3 |
| -11.9 |
| -22.5 |
| -9.9 |
| -18.0 |
| -30.8 |
| -16.5 |
| Technical Evaluation Score |
| 52.7 |
| 74.1 |
| 46.0 |
| 91.7 |
| 88.1 |
| 77.5 |
| 90.1 |
| 82.0 |
| 69.2 |
| 83.5 |
DEDUCTIONS BREAKDOWN
PROJECT SCOPE
| PROPOSAL SECTION |
| Description |
| AT&T |
| Carahsoft |
| Comcast |
| Trace3 |
| ViaPath |
| Securus |
| Keefe |
| Orijin |
| Resultant |
| SmartComm |
| SOW Sec 3. Purpose |
| Failed to provide an executive summary herein of the systems and services Bidder is proposing. |
-1
| SOW Sec 4. IT Environment Responsibilities |
| Failed to confirm it is proposing a Contractor Hosted solution. |
-1
| SOW Sec 4. IT Environment Responsibilities |
| Failed to describe how they will meet the requirements of Schedule D (SLA). |
| -1 |
-1
-1
| -1 |
| -1 |
| SOW Sec 4. IT Environment Responsibilities |
| Failed to describe how identified components will maintain compliance with requirements of Schedule E (Data Security). |
| -1 |
-1
| SOW Sec 4. IT Environment Responsibilities |
| Failed to Name all contractor(s) and/or subcontractor(s) including IT service providers for each contract component. |
-1
| SOW Sec 5. ADA Compliance |
| Failed to provide details of how they will meet these WCAG 2.1 requirements |
| -1 |
| -1 |
| -1 |
-1
| SOW Sec 5. ADA Compliance |
| Failed to clearly agree to meet WCAG 2.1 requirements. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| SOW Sec 6. User Type and Capacity |
| Failed to explain how it will be able to support the expected number of concurrent users. |
| -1 |
-1
-1
| SOW Sec 6. User Type and Capacity |
| Failed to explain whether the Solution can scale up or down without affecting performance. |
| -1 |
-1
| SOW Sec 9. End User Operating Environment |
| Failed to agree to comply with the current IT environment. |
-1
| SOW Sec 9. End User Operating Environment |
| Failed to detail how it intends to comply with any future changes to the IT environment |
-1
| SOW Sec 10. Software |
| Failed to provide a detailed description of the proposed Solution. |
| -1 |
| SOW Sec 10. Software |
| Failed to identify any unique software requirements to full fill the terms of the Contract. |
-1
| SOW Sec 10. Software |
| Failed to provide list of features that can be performed via a mobile device. |
| -1 |
| SOW Sec 11. Integration, Table 1 |
| Failed to provide a detailed response. |
-1
| SOW Sec 13. Hardware |
| Failed to provide a detailed description of the proposed hardware. |
| -1 |
| SOW Sec 14. Training Services |
| Failed to provide detailed training options. |
| -1 |
| SOW Sec 14. Training Services |
| Failed to provide examples of clearly written instructions and documentation to enable State administrators and end-users to successfully operate the Solution without needing to bring in additional Bidder support. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
-1
| SOW Sec 16. Documentation |
| Failed to provide detailed description of documentation meeting State requirements. |
| -1 |
| SOW Sec 16. Documentation |
| Failed to provide examples of documentation meeting State requirements. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| SOW Sec 22. Meetings |
| Failed to describe how they will meet the meeting requirements. |
| -1 |
-1
| SOW Sec 23. Project Control & Reports |
| Failed to describe specific reports the Contractor will provide. |
| -1 |
-1
-1
| SOW Sec 24. Project Management: SUITE |
| Failed to describe how they will meet SUITE requirements. |
-1
-1
| SOW Sec 24. Project Management: Milestones |
| Failed to provide proposed timeframes. |
-1
| SOW Sec 24. Project Management: Milestones |
| Failed to provide a true proposal, provided only an example. |
| -1 |
| SOW Sec 24. Project Management: Milestones |
| Failed to provide detailed Work Breakdown Structure. |
| -1 |
| Schedule D - SLA |
| Failed to agree to terms as presented. |
| -1 |
| -1 |
| -1 |
| -1 |
-1
-1
| Schedule D - MDOC-Specific SLA |
| Failed to agree to terms as presented. |
| -1 |
| -1 |
| -1 |
-1
| Schedule E - Data Security Requirements |
| Failed to agree to terms as presented. |
| -3 |
| -3 |
| -3 |
-3
-3
| Schedule E - Data Security Requirements, PCI Attachment |
| Failed to agree to terms as presented. |
-1
| Schedule F – Disaster Recovery Plan |
| Failed to provide detailed DR Plan |
| -1 |
| -1 |
| Schedule G – Transition In and Out Plan |
| Failed to provide Transition-In plan. |
| -1 |
-1
| Schedule G – Transition In and Out Plan |
| Failed to provide Transition-Out plan demonstrating the steps to migrate services between Bidder and a third-party or the State. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
-1
| Schedule H - Hardware (State Ownership) |
| Failed to agree to the terms as presented. |
-1
| Schedule H - Hardware (Contractor Owned) |
| Failed to agree to the terms as presented. |
| -1 |
-1
| Schedule I -System Acceptance |
| Failed to agree to the terms as presented. |
-1
-1
| Schedule J - Prevailing Wage |
| Failed to agree to the terms as presented. |
-1
-1
| Deductions Subtotal |
| -26 |
| -11 |
| -20 |
| -2 |
| -5 |
| -12 |
| -6 |
| -4 |
| -15 |
| -3 |
SOLUTION REQUIREMENTS / SPECIFICATIONS
| SPECIFICATIONS SECTION |
| Description |
| AT&T |
| Carahsoft |
| Comcast |
| Trace3 |
| ViaPath |
| Securus |
| Keefe |
| Orijin |
| Resultant |
| SmartComm |
| General Requirements |
| Did not respond to General specifications. |
-10
| GEN Requirements: Customizations |
| Specifications require customization. |
| -1.5 |
-1.9
| GEN Requirements: Future Enhancements |
| Specifications require future enhancement. |
| GEN Requirements: Not Available |
| Specifications not available. |
| -1.9 |
| -3.8 |
-0.4
-0.4
| GEN Requirements: Did not Respond |
| Did not respond to Specifications. |
| GEN Requirements: Nonresponsive |
| Specifications with nonresponsive answers. |
| -10.0 |
| -2.3 |
-6.9
| Proposed Scope Requirements: Customizations |
| Specifications require customization. |
| -1.9 |
-2.0
| -0.1 |
| -0.3 |
| -1.1 |
| -0.3 |
| -1.3 |
| Proposed Scope Requirements: Future Enhancements |
| Specifications require future enhancement. |
-1.0
-0.8
-0.4
-0.3
| Proposed Scope Requirements: Not Available |
| Specifications not available. |
| -1.9 |
-6.0
| -0.9 |
| -0.4 |
| -3.2 |
| -0.6 |
| Proposed Scope Requirements: Did not Respond |
| Did not respond to Specifications. |
| Proposed Scope Requirements: Nonresponsive |
| Specifications with nonresponsive answers. |
-1.0
-1.3
| Deductions Subtotal* |
| -7.3 |
| -5.9 |
| -18.0 |
| -2.3 |
| -0.9 |
| -1.5 |
| -1.9 |
| -10.0 |
| -11.8 |
| -4.5 |
*Deductions based on prorata share of specifications having the stated deficiency (10 points possible for GEN requirements, 30 points possible points for proposed scope requirements).
STAFFING
| PROPOSAL SECTION |
| Description |
| AT&T |
| Carahsoft |
| Comcast |
| Trace3 |
| ViaPath |
| Securus |
| Keefe |
| Orijin |
| Resultant |
| SmartComm |
| SOW Sec 20.1 Contractor Personnel Requirements |
| Failed to agree to agree to background checks |
-3
-3
| SOW Sec 20.2 Contractor Personnel Requirements |
| Failed to agree to agree to MDOC Vendor Rules and Regulations. |
-1
| SOW Sec 20.3 Contractor Personnel Requirements |
| Failed to agree to agree to MDOC Prison Rape Elimination Act. |
-1
| SOW Sec 20.4 Contractor Personnel Requirements |
| Failed to agree to agree to MDOC Security requirements |
-1
| Project Manager Resume |
| Proposed resource does not have requested project management certifications. |
| -1 |
| -1 |
-1
| Project Manager Resume |
| Proposed resource does not have Bachelor's degree. |
-1
| Project Manager Resume |
| Proposed resource does not have the requested experience. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| Project Manager Resume |
| Failed to propose a committed resource. Provided only representative resume. |
| -1 |
| -1 |
| Security Officer Resume |
| Failed to provide resume |
-3
| Security Officer Resume |
| Proposed resource does not have Bachelor's degree. |
-1
-1
| Security Officer Resume |
| Failed to provide years in which experience was obtained for all skillsets. |
| -1 |
| -1 |
| -1 |
-1
| Security Officer Resume |
| Proposed resource does not have the requested experience. |
| -1 |
| -1 |
| -1 |
| Security Officer Resume |
| Failed to propose a committed resource. Provided only representative resume. |
| -1 |
| -1 |
| Network Security Engineer |
| Failed to provide resume |
-3
-3
| Network Security Engineer |
| Failed to provide years in which experience was obtained for all skillsets. |
-1
| Deductions Subtotal |
| -2 |
| -5 |
| -10 |
| -2 |
| -5 |
| -5 |
| -1 |
| -3 |
| -3 |
| -5 |
BACKGROUND AND EXPERIENCE
| VENDOR QUESTIONS WORKSHEET SECTION |
| Description |
| AT&T |
| Carahsoft |
| Comcast |
| Trace3 |
| ViaPath |
| Securus |
| Keefe |
| Orijin |
| Resultant |
| SmartComm |
| Prior Experience 1 |
| Provided general, not specific, info |
| -3 |
| Prior Experience 1 |
| Failed to provide all requested information |
-1
| Prior Experience 1 |
| Similar scope, not similar size |
-1
| Prior Experience 1 |
| Relevant experience. Unclear whether similar size & scope |
-1
| Prior Experience 2 |
| Provided general, not specific, info |
| -3 |
| Prior Experience 2 |
| Failed to provide all requested information |
-1
| Prior Experience 2 |
| Similar scope, not similar size |
-1
-1
| Prior Experience 2 |
| Relevant experience. Unclear whether similar size & scope |
-1
| Prior Experience 3 |
| Failed to provide |
| -3 |
| Prior Experience 3 |
| Failed to provide all requested information |
-1
| Prior Experience 3 |
| Similar scope, not similar size |
-1
-1
-1
| Prior Experience 3 |
| Relevant experience. Unclear whether similar size & scope |
-1
| Contract Terms |
| Failed to agree to terms as presented. |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| -1 |
| Insurance Terms |
| Failed to agree to terms as presented. |
| -1 |
-1
| Gross Annual Sales |
| Failed to provide gross annual sales for each of the last 5 years. |
-1
| Gross Annual Sales |
| Failed to indicate whether this would increase annual gross sales by more than 25% |
| -1 |
| -1 |
| -1 |
-1
-1
| Deductions Subtotal |
| -12 |
| -4 |
| -6 |
| -2 |
| -1 |
| -4 |
| -1 |
| -1 |
| -1 |
| -4 |
IV. Clarifications, Oral Presentations, and Pricing Clarifications and oral presentations were conducted with the bidders that passed technical scoring, and pricing was evaluated.
Below are the systems and services proposed by each of the passing bidders:
| System/Service |
| Trace 3 |
| ViaPath |
| Keefe |
| Orijin |
| SmartComm |
| Network Security and Monitoring (NSM) |
| X |
| X |
| X |
X
| Identity Access Management (IAM) |
| X |
| X |
| X |
X
| Network Management & Maintenance (NMM) |
| X |
| X |
| X |
X
Prisoner Handheld Devices and Peripherals (PD)
| X |
| X |
X
Device Management (DM)
| X |
| X |
X
Prisoner Device Support (PDS)
| X |
| X |
X
| Internet Service Provider (ISP) |
| X |
| X |
| X |
X
Electronic Deposits and Release Debit Cards (EDRC)
| X |
| X |
X
Multimedia Services (MS)
| X |
| X |
X
| Intelligence Analysis (IA) |
| X |
| X |
| X |
X
Prisoner Telephone System (TS)
| X |
| X |
X
Prisoner Video Visitation (VV)
| X |
| X |
X
Requests and Messaging (ME)
| X |
| X |
X
General Requests (GR) (subsection of ME)
| X |
| X |
X
Medical Requests (MR) (subsection of ME)
| X |
| X |
X
Educational Services (ES)
X
| X |
| X |
Document Repository (DR)
| X |
| X |
X
Store Services (SS)
| X |
| X |
X
Electronic Law Library (ELL)
| X |
| X |
X
Future Considerations (FC)
| X |
| X |
X
The following is a 10-year cost summary of the proposals that passed technical evaluation:
Cost to State:
| Trace3 |
| ViaPath |
| Keefe |
| Orijin |
| SmartComm |
| Cost to State |
| $114,232,932.54 |
| $0 |
| $16,415,762.00 |
| $105,925,050.00 |
| $0 |
| Commission Pd to State |
| N/A |
| $15,000,000 |
| $15,000,000 |
| N/A |
| N/A |
| Net Cost to State |
| $114,232,932.54 |
| $1,415,762.00 |
| $105,925,050.00 |
| $0 |
Net Revenue to State
$15,000,000
Representative Costs to Citizens (Inmates, Friends, & Family):
| Trace3 |
| ViaPath |
| Keefe |
| Orijin |
| SmartComm |
| Phone Call |
| No Bid |
| $0.03/min |
| $0.07/min |
| No Bid |
| $0.035/min |
| Video Visitation |
| No Bid |
| $0.03/min |
| $0.16/min |
| No Bid |
| $0.058/min |
| E-Message |
| No Bid |
| $0.04 each |
| $0.17 each |
| No Bid |
| $0.10 each |
| Streaming Service |
| No Bid |
| $0.05/min |
| $0.03/min |
| No Bid |
| $0.03/min |
| Trust Deposits |
| No Bid |
| $2.95-$4.95 each |
| $2.95-$5.95 each |
| No Bid |
| $3.95 each |
| Est. Total Cost to Citizens* |
| N/A |
| $64,265,207.70 |
| $160,323,224.35 |
| N/A |
| $112,367,918.94 |
*Estimated from current phone, video, and messaging volumes. Streaming services are not currently available. Trust deposit fees vary by deposit amount and method.
V. Award Recommendation Award recommendation is made to the responsive and responsible Bidder who offers the best value to the State of Michigan. Best value is based on the proposal meeting the minimum point threshold and offering the best combination of the factors stated in the Proposal Instructions Evaluation Process section, and price. The State has determined that Global Tel*Link Corporation d/b/a ViaPath Technologies, Inc. (“ViaPath”) has offered the best value to the State. Best value factors for Award Recommendation include:
· Bidder offers all requested systems and services,
· Bidder offers the best pricing to the State,
· Bidder offers the best combined pricing to Inmates, Friends, & Family,
· Bidder offers a robust technical solution, and
· Bidder offers a robust staffing solution.
As part of the best value determination, overall economic impact to the State of Michigan was considered and is not a determinative factor in making this award.
Award Recommendation is made to Global Tel*Link Corporation d/b/a ViaPath Technologies, Inc. (“ViaPath”) in the amount of $64,265,207.70, pending State Administrative Board approval.
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