IMCS IV Draft RFP Questions and Answers.pdf

Questions regarding the Information Management Communications Services IV (IMCS IV) Solicitatio Indicate the specifica document. ie.

DD254, PWS,

Proposal Instructions, or

Pricing Summary

Page & Paragraph

Number Question Recommendation Government Response

What tools is the government currently using to facilitate relationship management?

This will be given at Task Order level. it depends on each installation. Not all the networks at installations have the same tools.

What tools are the government currently using for contract management, project management, knowledge management and relationship management?

Government may use different software tools to meet these needs at the different sites IMCS IV supports. Contractors should have appropriate tools to perform site management, project management, and contract management based on the performance requirements of individual task orders.

Given the current challenges with COVID-19, to what extent will the government allow remote work opportunity?

This will be determined at the Task Order level and the requiremnet at the specific NEC Locations. Not all tasks can be done via telework, but the COVID-19 situation has changed the way the PWS' are worded and if available there will be telework allowed.

Proposal Instructions General What is the Incumbent Name? IMCSIII is a multiple award IDIQ Contract and currently has 12 incumbant contractors.

Proposal Instructions General What is the previous contract number?

IMCSIII is a multiple award IDIQ Contract and currently has 12 incumbant contracts.

Proposal Instructions General What is the previous award amount?

IMCSIII IDIOQ was awarde dwith a ceilling of $850M.

Proposal Instructions General What is the previous period of performance?

IMCSIII Ordering period is 15 June 2015 – 14 December 2021

Proposal Instructions General What is the number of FTEs included in the previous contract?

Each task order is different based off the requirements at each location. The Government can not give FTE information as it is not required at the IDIQ level..

Proposal Instructions General Are there any significant changes in the scope of work/PWS in comparision to the previous solicitation/contract?

Yes, each offeror should read the final RFP documents in detail and propose on the the current RFP requirements. There are changes from IMCSIII to IMCSIV and the offerors should ensure they propose to the IMCSIV requirement.

Can the Government tell us when we might expect to see the final RFP released?

The estimated Final RFP should be posted Early february 2021

Will Govt provide the Incumbent Tower/Antenna Systems log following award?

Each task order is different based off the requirements at each location. The Government will provide tower systems information at the task order levels.

IDIQ PWS Pg. 12/C.2.3.1 Are the UC upgrades standard with respect to the solutions provider and if so what solution is being implemented (i.e.. Avaya, Cisco) or is it site dependent?

This is site dependant; there isn't one standard solution.

IDIQ PWS Pg. 17/C.2.4.1.2 The Contractor shall use the SYSMAN capability to execute System Administration responsibilities and functions.

Will the government please define or explain "the SYSMAN capability"?

Removed. Updated documents will be available at time of final RFP release.

PWS

page 18, para C.2.4.4

Where are the call managers, gatekeepers, and gateway equipment located?

Knowing locations of such gear will help build better pricing accuracy

At individual installations as defined in installation task orders.

PWS

page 15, para C.2.3.4

What states will trenching and backhoe work be required in?

Licensing requirements can be determined more accurately

Unknown. As identified in individual installations task orders.

Attachment 13 - IDIQ

PWS

C.1.4 Materiel and C.1.4.1 Information Technology (IT) Software and Equipment

These sections provide additional clarification on IT selections and a waiver process for IT selections outside AKO CHESS; and they also note adherence to NIST RMF and application of DISA STIGs to achieve/maintain ATO for enclaves. Question, will SCAP/SCAN tools like DISA ACAS, and software vulnerability tools like Fortify be provided as

GFE?

There is no way to determine this because it is determined by each individual task order.

Attachment 13 - IDIQ

PWS

C.1.13 Information Technology Infrastructure Library (ITIL)

This section states the latest ITIL certification may be required.

Noting that ITIL v4 was released Feb 2019, would ITIL v3 certifications still be applicable for ITSM?

As the paragraph states, "ITIL certifications will be identified in individual installation task orders.

Attachment 13 - IDIQ

PWS

C.2.4.6 Cybersecurity

Will Cybersecurity services also include support for TEMPEST (EMSEC) teams or be conducted by the local team?

If TEMPEST is required, it would be at the direction of the Government requiring activity, the contractor may be required to install, or have installed, required TEMPEST countermeasures for information processing equipment at Government work locations only. Installation of such countermeasures will only be accomplished after a technical TEMPEST countermeasures review by a Government (Army) certified TEMPEST technical authority (CTTA), has been completed.

Attachment 13 - IDIQ

C.2.4.6 Cybersecurity

Will Cybersecurity services also include support for monitoring, implementing, and reporting for USCYBERCOM OPORDs and JTF-GNO INFOCONs? Is there an expectation that Cybersecurity services will include real-time Defensive Cyber Operations (DCO) with tiered operational entities outside of normal enclave CND protections (i.e. Next Generation Firewalls (NGFW), Network Intrusion Detection Systems (NIDS), Security Information and Event Management (SIEM) technologies and operations)?

Requirements are unique to installation task orders and as such, we would need to refer to the installtation task order to define the requirements further.

Attachment 13 - IDIQ

PWS

Page 15, paragraph C.2.3.4

RE: The Contractor shall fabricate fiber optic, metallic or coaxial cables as requested on an LSR. Question: Same as Question 1. Same wording appears in two documents.

If referring to connectors to go on the ends of cables, please clarify the wording.

The contractor will be responsible to provide cabling necessary to meet the demands of O&M responsibilities outlined in the PWS. At times, the contractor may have to fabricate cabling for customer support requirements as it relates to their individual LSR.

IDIQ PWS

C.1.5/Sample TO

PWS C1.6.1

C.1.5/C.1.6.1 IDIQ PWS C.1.5 states Phase in of 30 Days and Sample TO has Phase-in of 60 Days.

Please clarify The normal phase-in period is 30 days but for the Sample task order we made it 60 days.

Attach 13 PWS Para C.2.4.3 Does Tier I customer service support referenced in this paragraph differ from the service provided by the Army Enterprise Service Desk (AESD)?

NO; this service support is at the installation touch labor level.

Attach 13 PWS Para C.2.4.3 Is Tier I customer service support provided in leui of the AESD or in addition to the AESD?

In addition to.

Attach 13 PWS C.2.3.1 & C.2.4.4 How do the UC services in C.2.3.1 diifer from the VoIP services in C.2.4.4?

VoIP services do not necessarily integrate different platforms to include conferences example:

Jabber only allows a customer to make phone calls. Unified Communications integrates more capabilities with more platforms.

PWS Part 2, C.2.1 states:

The contractor shall maintain the systems identified within installation task orders at an operational availability of 99.9%.

Operational availability is based on a 24-hour-day, 7 days per week, 52 weeks per year, for all areas. For the purpose of this contract, this shall mean all circuits (voice, video, LAN and digital, or radio) in aggregate will be operational 99.9% of the time. A similar metric is also found in Attachment 3 – Fort Combat Sample Task Order PWS, Part 2, C.2.1 System Availability.

Question: While the Draft PWS and Sample Task specify a requirement for 99.9% operational availability, it makes no mention of what happens if the contractor fails to meet this metric. Would the Government explain what actions it would take (i.e., financial penalties) if the contractor falls short of the required percentage of Operational Availability?

If the operational avaliability failure was through no fault of the contractor such as a hurricane, third party damages, etc there were be no action taken against the contractor. This would be determined on a case by case bases.

Attachment 13 - IDIQ

PWS

Pg. 22, C.2.7 How many Tower and Antenna Support structures are anticipated to be supported under this IDIQ. How and where are they distributed geographically?

This information is only available by site and found in the individual installation task orders.

Attachment 13- IDIQ pg 5-7 C.1.4 - C.1.6.3

Does the Government use a Warranty Management Program for maintaining control of equipment warranties procured?

This is determined by each site independantly.

Attachment 13- IDIQ

PWS

pg 31, Attachment 3, References 1, 2, Will the Government provide access to a technical library for offerors to review Government-owned policies, processes, TTPs, Cable Drawings, and equipment manuals?

No; this information will be made available upon award of individual installation task orders.

PWS

Page 8, Para C.1.8.2.2

There is the letter "T" that appears to be the start of a third sentence in this paragraph.

Question: Could the Government please clarify if this paragraph is complete?

The letter "T" was removed. There is only 2 complete sentences.

Attachment 13 PWS N/A How many sites are to be supported and where? Is there a list of planned and possible sites as a place of performance?

There are approximately 30 sites presently services under the IMCS program. Planned sites would be provided after the IMCS IV IDIQ is awarded. A list of sites presently supported is provided in the industry day slides.

Attachment 13 PWS c.2.16 Will the government provide site for warehousing or is the contractor required to maintain a warehouse? Must this warehouse be classified and/or classified storage?

This depends on the individual installation and information of this nature would be provided in the installation task order PWS. There is no overall warehousing of equipment or supplies for the IMCS

IV IDIQ.

PWS C.1.2.4 Will any level of CMMC be required at time of Award? Will Subcontractors require a level of CMMC or just the Prime?

Any CMMC requirement should be spelled out and when required at time of proposal submission or Award.

It is the Offeror’s discretion to obtain the appropriate industry certifications it determines is suitable for the IMCS IV requirement. Any certifications submitted in a proposal response to the RFP should clearly show how the certification provides a technical benefit in meeting the Government’s requirements.

PWS Will Resumes be required for Key Personnel?

Requiring Key personnel Resumes gives an unfair advantage to incumbents.

The installation task order identify particular position as key personnel however, the Government relies on the Contractor to determine who is best qualified for those positions and does not review resumes.

SOW Page 5 C.1.4 &.C 1.4.1

Will the Government provide secure storage for contractor provide material?

Storage available for contractor use is identified in individual installation task orders.

SOW

Page 12 C.2.1

Is the contractor responsible for down time caused by other vendors I.E. circuit providers and damage/down time caused by others?

The Contractor is responsible to maintain the systems identified in attachment 1 of the PWS.

Regardless of the cause of the outage, the Contractor is responsible for the O&M of the systems.

SOW

Page 13 C.2.3.1

Will the Government provide spares for legacy equipment

It depends on how it is wrote in the installation task order PWS; some sites have spare parts on hand readily available. It just depends on the requirement as it relates to the particular installation.

SOW

Page 13 C.2.3.1.3

Will the Government provide LOA's for release of information from the local service provider to the contractor?

Yes

SOW

Page 13 C.2.3.2

What TMS system is used by the Government. Does the TMS system contain all cable records for plant support and installations?

TMS systems vary however, all the cable records for plant and installation support are contained in the TMS.

SOW

Page 14 C.2.3.2.3

How will the Government fund the purchase of critical spares if acquisition is required?

There is an Material CLIN that will be used to purchase equipment.

Attachment 2 Fort Combat Kansas Task Order Instructions.

para. 1 Critical Services Facto

Can the Government clarify that if paragraphs for Information Technology (IT) Systems Support C.2.5.2 Desktop/ Software/Peripheral Services/Release Management and Password Management, C.2.5.5 Management of Data Network Services, C.2.5.9 Remedy Administration, C.2.5.10 Information Technology Analysis and C.2.5.10.1 IT Analysis is discussed under the Critical Services Factor that it does not have to be addressed in the Technical Approach.

The paragraph 2. Technical Approach states, "The Offeror’s proposal shall acknowledge an understanding of the remaining Performance Work Statement requirements (this include any paragraphs not addressed in the critical areas or specifically stated throughout the TOPR instructions) and affirmatively state that it possess the capabilities, technical skills, and experience necessary to perform the work listed in all the functional areas." Please ensure you are addressing the Critical Areas as stated within the Sample Task Order Submission instructions.

Attachment 2 Fort Combat Kansas Task Order Instructions.

para. 1 Critical Services Facto

Can the Government clarify that if paragraphs for Telecommunication Support Services (C.2.6 and associated sub paragraphs) is discussed under the Critical Services Factor that it does not have to be addressed in the Technical Approach.

The paragraph 2. Technical Approach states, "The Offeror’s proposal shall acknowledge an understanding of the remaining Performance Work Statement requirements (this include any paragraphs not addressed in the critical areas or specifically stated throughout the TOPR instructions) and affirmatively state that it possess the capabilities, technical skills, and experience necessary to perform the work listed in all the functional areas." Please ensure you are addressing the Critical Areas as stated within the Sample Task Order Submission instructions.

Attachment 2 - Sample Task Instructions

Pg.1, Para-1

Since the location of Fort Combat, Kansas is used as an example, please provide guidance for the DOL geographic location for applying the AWD rate.

A copy of the areas wage determination is attached as attachment-5.

Attachment 2 - Sample Task Instructions

Pg.2, Para-3.e & Pg.3 Para-C

The sentence in Paragraph 3.e, "In lieu of make/model information you can provide a description of the vehicles’ characteristics and capabilities" seems to contradict the instructions under the Sample Task Order Technical Proposal section, paragraph 1.C, "Include vehicles’ make, model and year information. " May offerors propose vehicles by characteristic and capability or must offerors provide year, make, and model information?

The Government will not provide a vehicle solution to industry. It is the responsibility of industry to propose vehicles adequate to meet the demands of O&M responsibilities outlined throughout the notional task order PWS.

Attachment 2 - Sample Task Instructions

Pg.3, 1.C

As described, the vehicles require performance through all seasons in geographically dispersed training areas with hills, mountains, and forested areas. For determination of vehicle type, capacity, and quantity, will the vehicles require transporting people, supplies, IT equipment, or cable?

The Government will not provide a vehicle solution to industry. It is the responsibility of industry to propose vehicles adequate to meet the demands of O&M responsibilities outlined throughout the notional task order PWS.

Attachment 2 - Sample Task Instructions

Pg.3, 1.C

What is the minimum number vehicles required?

The Government will not provide a vehicle solution to industry. It is the responsibility of industry to propose vehicles adequate to meet the demands of O&M responsibilities outlined throughout the notional task order PWS.

Page 11 C.2.1 Is the contractor responsible for down time caused by other vendors I.E. circuit providers and damage/down time caused by others?

The Contractor is responsible to maintain the systems identified in attachment 1 of the PWS.

Regardless of the cause of the outage, the Contractor is responsible for the O&M of the systems.

Page 11 C.2.2.3 Will the Government provide training on new third-party provided equipment? Will the Government provide a contract modification for addition equipment added?

The Government will negotiate and new requirements with the Contractor to be modified into the task order. As per training requirements, refer to the IDIQ PWS paragraph C.1.2.1 which states, "If during the term of this contract, the Government installs new equipment that requires training to meet the certification requirements of this contract, the Government will provide one-time training during initial fielding and in support of new site activations for those employees currently working on site.

Page 12 C.2.3.1.3 Will the Government provide LOA's for release of information from the local service provider to the contractor?

Yes

Page 14 C.2.3.3.2.2 What TMS system is used by the Government. Does the TMS system contain all cable records for plant support and installations?

TMS systems vary by task order however, all the cable records for plant and installation support are contained in the TMS.

Page 52 Will the government provide metrics for service desk support for tickets open, tickets, closed, (i.e. number of incoming tickets on average monthly).

The requested information is in attachment 1, paragraph 6, of the Ft. Combat PWS.

Page 52 Will the Government provide metrics for after hours support?

(i.e service desk, network, Refer to paragraph C.1.4 for Hours of Operation.

Page 52 Will the Government please provide monthly or annual metrics for cable repairs?

No; there is estimated 250 miles of underground cable and 50 miles of aerial cable as identified in attachment 1, paragraph 3.6.

Page 15 C.2.3.4 Can the government provide a minimum/maximum number of cable locates MACs to assist in staffing estimate?

The majoritiy of cable requirements are underground at Ft. Combat therefore, is impossible to identify minimum and maximum locates.

Page 17 C.2.4 Will the Government provide a location on site for battery disposal?

Refer to paragraph C.2.4 of the Ft.

Combat PWS for battery maintenance.

Page 30 C.2.10 What version of AutoCAD is utilized by the Government?

Microstation v8i

Page 33 C.2.17 Can the government provide a minimum/maximum number of site surveys to assist in staffing estimate?

No; this information is unavailable.

Page 40 3.4 Can the Government provide a number of Telephone Poles that are not joint use.

The majority of cabling requirements are underground hence the reason only 35 joint use poles are identified in attachment 1, paragraph 3.4 of the Ft. Combat

PWS

Page 15 Section C.2.3.3.2.1

Can the Government please clarify the exact roles and responsibilities of this task and the relationship with AESD? The task reads like Tier 1 support, but AESD, which is also Tier 1 support, passes tickets to the IMCS IV contractor. Meaning, Tier 1 sends tickets to Tier 1. Is this what is happening or is there actually an escalation/Tier 2 support function when AESD sends tickets to the IMCS IV contractor?

Tier II customer support is identifed in paragraph C.2.5.15 of the Ft.

Combat PWS. As stated in paragraph C.2.3.3.2.1, "The Contractor shall support and operate the Help Desk, for both telephone and information technology support, receiving and responding to all requests for assistance not resolved by the Army Enterprise Service Desk

(AESD)."

Page 19 Section C.2.5.4 - Bullet 1

Will the Government please define the software and hardware used for its thin client environment?

Refer to attachment 1, paragraphs 4, "Network Description"; and paragraph 7, "Servers," in the Ft.

Combat PWS.

Page 22 Section C.2.5.10

Will the Government please let us know if the inclusion of "Network Address Translations" was a mistake under bullet 3 when discussing "Tuning performance." In our experience, Network Address Translations cannot be tuned for performance increases on their own.

This was a mistake and was removed. Updated documents will be provided at release of final RFP.

Page 24 Section C.2.5.15

Will the Government please let us know if the inclusion of "Network Address Translations" was a mistake under bullet 3 when discussing "Tuning performance." In our experience, Network Address Translations cannot be tuned for performance increases on their own.

Refer to paragraph c.2.10 which states, "C.2.5.10 Information Technology (IT) Analysis. The Contractor shall provide technical and operational engineering support to functional users within the IT Operations Center Area of Responsibility (AOR) for managing, monitoring and maintaining situational awareness of the networks and systems. The Contractor shall advise the 2nd Regional Cyber Center (2RCC) on technical and operational requirements to improve performance and quality of service for all networks and systems under the responsibility of the IT Operations Center. The Contractor shall:

• Analyze and troubleshoot networks, to include router and switch management and configuration, and troubleshoot Microsoft Windows Operating Systems, and Microsoft mail applications; the PWS also read in paragraph C.2.10.1, "C.2.5.10.1 IT Analysis shall consist of reviewing hardware and supporting software lt ti t t t i i

Page 27 Section C.2.7.2.1.4

How is the LMR infrastructure currently monitored to ensure 24x7 availability?

Refer to paragraph C.2.7.2.1.17 "Technical Assistance Center (TAC)" and paragraph C.2.7.2.1.18 which states, "The Contractor shall provide health monitoring of the LMR System’s performance and stability in coordination with and when requested by the NEC LMR Manager.

Page 27 Section C.2.7.2.1.4

Can the Government please clarify how we will monitor the LMR infrastructure if we do not have access to it either remotely or on-site?

Refer to paragraph C.2.7.2.1.17 "Technical Assistance Center (TAC)." Also, paragraph C.2.7.2.1.4 reads, ". A Government provided workstation and or workspace will be available upon request. Workstation includes, desk, access to computer and phone, and chairs. Under this contract, the contractor shall only be able to gain remote access to the Land Mobile Radio system when requested only by the NEC.

Page 52 Section 6 "Workload Information/Metrics"

Can the Government please clarify the unit of measurement and timeframes in regards to the "workload" numbers in each services section? It is unclear whether this is quantity of tickets, phone calls, etc., and what the time frame was for the measurement of these workload numbers. Are these numbers representative of a measurement of each day, week, month, year, or contract duration?

Paragraph 6 reads, "The following is an indication of annual workload data and metrics (days listed denote business days); Example:

workonad for touch labor = 3900 annually however, all the subheading under "Telephone and Data Infrastructure gie the measurement of response times.

Fort Combat KS Sample Task Order

PWS

Pg. 8/ C.1.10.1.7 Systems Engineering shows no requirement for IA Certifications and Computing Environment Certifications. In order for a Systems Engineer to work on the network aren't both of these required?

Change IA Certification to "IAT-II" and Computing Environment Certification to "Yes".

Concur with recommended change; the Government will change the table 1 to reflect "IAT II and Computing Environment Certification to Yes." Updated documents will be provided at release of the final RFP.

Fort Combat KS Sample Task Order

PWS

Pg. 15/ C.2.3.3.2.6 As this section discusses services that would require a contract modification does the Government want Offeror's to omit pricing and staffing information regarding these tasks?

This section is updated as there is not optional work in the Notional PWS. Updated documents will be provided at the release of final RFP.

Fort Combat KS Sample Task Order

PWS

Pg. 19/C.2.5.2 Section states: "Install end user devices to include computer s, printers, laptops, scanners, M ulti–function Devices (MFDs)."

Questions: What is the contractors responsibility for installing Large vendor specific MFD machines?

The Contractor is responsible for end-user devices and does not include "Large Vendor specific MFD machines."

Fort Combat KS Sample Task Order

PWS

Pg. 21/C.2.5.9 The sections states: "The Contractor shall build AR System active links and automate system responses to a user’s actions and/or input from other network management systems such as Spectrum and the Joint Network Management System (JNMS). The Contractor shall build and customize AR System filters with automated system responses to certain transactions."

Question: Will the contractor have access and the ability to create queries and customized reports in Enterprise toolsets?

This requirement is for local installation support and not Enterprise level support.

Attachment 2 - Fort

Sample Task Order Instructions and IMCS IV Draft Solicitation

Pg 1-3/3, all and Section L, Subfactor 4

There are several inconsistencies between the instructions provided in Attachment 2 and those provided in the solicitation, Section L. For example, the solicitation states a requirement to describe proposed labor categories and hours for all performance periods, that requirement is not stated in Attachment 2.

Attachment 2 states the list of Tools, Equipment and Vehicles is excluded from the page count limitations for this section of the proposal but that is not addressed in the solicitation.

Please clarify and make consistent across the two documents the instructions and limitations for the proposal in response to the Sample Task.

Updated documents will be provided at the release of the final RFP.

Attachment 2 - Fort Combat Kansas Sample Task Order Instructions and IMCS IV Draft Solicitation

Pg 2, paragraph d The referenced paragraph states:

"d. Offeror’s need not address the paragraphs found in the “Part 1 General” portion of the PWS as part of their Technical Proposal. " Paragraph C.1.6.1 Phase In describes the requirements for transition between incumbent and successor contractors. Section L of the solicitation states transition plans will be provided at the Task Order level, not at the IDIQ level.

The instructions provided in Attachment 2 seem to preclude the need for a transition plan in bidders' proposals in response to the Sample Task. Please confirm no transition plan is required in bidders' technical responses to the Sample Task.

Point of clarification Phase in approach is being evaluated at the IDIQ level as stated in Section M Subfactor 1 Management Approach. The phase in approach is not required at the Sample Task Order Subfactor as stated in Attachment 2 Sample Task Order Proposal Instructions "Part 1 General” portion of the PWS as part of their Technical Proposal."

Attachment 3 - Fort

Sample Task Order

PWS

Pg 7, C.1.10.1.7 Table 1 needs to be reformatted to fit on the page. It appears content may be missing (the table appears to run off the right side of the page).

Formatting correction Concur with recommendation; the Government will correct the formatting issue. Updated documents will be provided at the release of final RFP.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Pg 7, C.1.10.1.7 Please define "P&P-B" and "TCC" as used in Table 1.

Point of clarification The Government will remove these references. Updated documents will be provided at the release of final RFP.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Pg 24, C.2.5.14 Is Commercial Solutions for Classified wireless support required?

Clarify if CSfC wireless support is required for this work.

Yes, As identified in paragraph C.2.5, Information Technology (IT) Systems Support, "The Government requires Information Technology Infrastructure Library (ITIL) compliant Contractor performance on tasks employing agency specific or unique hardware and software in both classified and unclassified network environments

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Pg 34, C.2.14 Line 20 of listing of CDRL's states the LMR Fleetmap is PWS Section C.2.7.1.3. There is no C.2.7.1.3 listed in the PWS

Clarify this section or add a section to the PWS that addresses this reference.

The Government will correct the reference to read, C.2.7.2.1.3.

Updated documents will be provided at the release of final

RFP.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Pg 37, Attachment

Please clarify the reference to Fort Combat, AL in this sentence: "All locations and organizations at Fort Combat, AL, 5 large Airfields and 14 remote Stage fields ."

Point of clarification This is an error and was corrected in the PWS. Updated documents will be provided at the release of final RFP.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Pg 52-54, 6.

WORKLOAD

INFORMATION/ME

TRICS

For all "Measures" in the Table in paragraph 6 which do not currently have stated units, please provide the unit(s) of measure. For example, the stated "Measure" is "6" for "Workload for Touch Labor" and "4200" for "Workload of Desktop Support."

Point of clarification The information provided states the indication of "annual workload data. Updated documents will be provided at the release of final

RFP.

Attachment 3 - Ft.

Combat Sample Task PWS 1.7.2

p. 5 STOR 1.7.2 probable erratum Please change Section “1.7.2” to read “C.1.7.2” in the Ft. Combat Sample Task

PWS

Corrected. Updated documents will be provided at the release of final RFP.

Attachment 3 - Ft.

Combat Sample Task PWS 1.7.3 p.5 STOR 1.7.3 probable erratum Please change Section “1.7.3” to read “C.1.7.3” in the Ft. Combat Sample Task

PWS

Corrected. Updated documents will be provided at the release of final RFP.

Attachment_3- _Fort_Combat_kans as_Sample_Task_Or der_PWS.docx p.7-8, Table 1 For the following Functional Categories, the required Security Clearance is listed as "Secret," however the Investigation Required is listed as Tier 5 (T5):

Mission Support Mgr. (Ops), Network Administration, System Administration, Lead Network Security Administration, Network Security Administration, Help Desk Computer Support (Classified), Computer Support (Hardware/Software) (Classified).

The Federal Investigative Standards (FIS) require a T3 for Secret clearances and a T5 for Top Secret (TS) and TS with SCI eligibility. Do the above listed Functional Categories require a TS clearance with SCI eligibility and a T5 investigation, or do they require a Secret clearance and a T3 investigation?

Also suggest synchronize with DD254 Clearances and background checks have been identified correctly as they relate to this requirement. Updated documents

Attachment_3- _Fort_Combat_kans as_Sample_Task_Or der_PWS.docx p.7-8, Table 1; re:

C.2.2.1; C.2.2.2

If there is a TS/SCI requirement as per question 5, does the Site Manager and Alt Site Manager require a TS/SCI clearance?

C.2.2.1, "After normal duty hours, the Site Manager or designated representative shall be available to meet with Government representatives at the work site (location) specified within two hours of notification."

C.2.2.2, "The Site Manager or Alternate Site Manager shall immediately report (within 30 minutes) any imminent system failure to the COR or designated representative and provide a recommended operational or repair solution." If the Site/Alt Site Mgr must respond after duty hours, we recommend that he/she has the TS/SCI clearance necessary to address problems/situations in ANY enclave he/she is responsible for on the contract.

Clearances and background checks have been identified correctly as they relate to this requirement. Updated documents will be provided at the release of final RFP.

Attachment_3- _Fort_Combat_kans as_Sample_Task_Or der_PWS.docx

AND

Attachment_4- _Fort_Combat_Kans as_Sample_Task_Or der_DD_254_Cont_ Sheets docx p.8, Table 1 and pgs 5 and 6, Table

Functional Categories, Security Clearances, and Investigation Required in Attachment 3 does not appear to align with Attachment 4, DD254

Synchronize Attachment 4_DD254, Table 1 and Attachment 3, Table 1

Corrections have been made.

Updated documents will be provided at the release of final

RFP.

Attachment_3- _Fort_Combat_kans as_Sample_Task_Or der_PWS.docx pgs. 27 C.2.7.2.1.5, C.2.7.2.1.9, C.2.7.2.1.10

Considering whereas the Motorola Astro 25 uses a propreitary trunking technology entailing programming for both mobile/handheld units and base station will be needed will the government provide a Technical Data Package (TDP) and a time frame for systems handover to the contractor?

Mention in the PWS that where proprietary information is required to the new contractor it will be provided.

Properitary information will be available for Motorola systems after Task Order Award.

Attachment_3- _Fort_Combat_kans as_Sample_Task_Or der PWS.docx pgs. 27 C.2.7.2.1.5, C.2.7.2.1.8

C.2.7.2.1.5 supersedes C.2.7.2.1.8 if not redundant since programming the radio is an SOP of the services?

There may not be a need for C.2.7.2.1.8 as it is implied from previous statements or can be incorporated in C.2.7.2.1.5 perhaps?

C.2.7.2.1.5 relates to the Motorola system and C.2.7.2.1.8 is addressing "subscriber radio equipment.

31/1 Government references DIACAP/RMF. Is work to be provided following the newer RMF procedures or the older DIACAP ones?

Newer RMF procedures.

Sample Task Order

PWS

41/2 Can the Government please specify the number of anticipated Personnel and Labor categories required at contract start?

No. The Governmnet is looking for the Contractors solution.

Performance base contracting.

PWS Fort Combat C.10 Page 8 What functional areas shown here require BICSI certification and what level?

Please Clarify Refer to attachment 1, paragraph 9 for layout of certifications.

PWS Fort Combat Page 6, Workload How many cable locates are performed on Annual basis

Please provide quantity Refer to attachment 1, site specific information for workload data.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Page 17, paragraph c.2.3.4

RE: The Contractor shall fabricate fiber optic, metallic or coaxial cables as requested on an LSR. Question: Can you clarify this statement? Normally cables are fabricated by material suppliers, not contractors.

Contractors do fabricate connectors on to the end of raw ended cables

If referring to connectors to go on the ends of cables, please clarify the wording.

The contractor will be responsible to provide cabling necessary to meet the demands of O&M responsibilities outlined in the PWS. At times, the contractor may have to fabricate cabling for customer support requirements as it relates to their individual LSR.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Page 43 - 44;

Paragraphs 3.4 & 3.6

RE: Where telephone poles are not joint use, the Contractor shall install and replace those poles .

Question: Please provide the number or approximately number of not joint use poles and anticipated not joint use poles added on average per year.

Paragraph 3.6 (b) states 50 miles of aerial cable, indicating a large number of poles. But the note below states that approximately 99% of all major distribution cables are in the underground or direct buried indicating very few poles.

Note has been provided.

Approximately 1-3 poles annually are replaced. The majority of cabling is direct buried. Updated documents will be provided at the release of final RFP.

Attachment 3 - Fort

Sample Task Order

PWS

Page 52 - 54, Section 6

WORKLOAD

INFORMATION/ME

TRICS

In the table, some items do not have workload data. For example: Video Teleconferencing (VTC) Services and File, Print & Mission Server Support Services. Question: Is the workload data for these included elsewhere in the table or is there an estimated workload data?

Workload data has been updated to reflect estimates based on historical data and current data.

Updated documents will be provided at the release of final

RFP.

Attachment 3 - Fort Combat Kansas Sample Task Order

PWS

Page 53, Section 6

WORKLOAD

INFORMATION/ME

TRICS

RE: -Workload of Device Scanning Services: 8100 systems/day. Question: Other workload data is annual. This appears to be automatic electronic scans. Please clarify and/or provide estimated human touches by contractor personnel.

Workload data has been updated to reflect estimates based on historical data and current data.

Updated documents will be provided at the release of final

RFP.

Sample Task Order

PWS

page 54 Section 6 Workload Information Metrics

Would the Government clarify the workload data measurements?

For example, the workload of data support is 4200 - is this 4200 tickets per month?

Workload data has been updated to reflect estimates based on historical data and current data.

Updated documents will be provided at the release of final

RFP.

Attachment 3- Fort Combat kansas Sample Task Order

PWS

Pages 7-8 Table 1 The clearance and Tier requirements differ from Attachment 4- Fort Combat Kansas Sample Task Order DD 254 Cont Sheets.docx Pages 5-6 Table 1.

Please confirm the clearance and DoD 8570.01-M requirements for the respective categories.

The PWS and the DD254 have been corrected. Updated documents will be provided at the release of final RFP.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

Page 55, Attachment 1, Section 7 Servers

Is the list of servers current as of November 2020? There are references to several systems that are End of Life/End of Support (e.g. Windows 2008, VMware vSphere 5.5, etc.)

Yes; the list is current

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

General COOP para. 2.5.16 page

Is the COOP location collocated on Fort Combat, or in another location?

Fort Combat is a notional task order; there is no Fort Combat in the United States.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

General COOP para. 2.5.16 page

Is it the expectation that the COOP location is manned by contractor personnel or occupied only as necessary?

It is the contractors responsibility to propose adequate staffing for COOP requirements outlined in the PWS with particular attention to C.2.5.6 and C.2.5.16.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

General COOP para. 2.5.16 page

Can the Government describe the COOP infrastructure? For example, how is the data replicated, and how is the data brought on-line at the COOP location? Is the COOP location a cold/warm/hot site?

The information in paragraphs C.2.5.6 and C.2.5.16 is what is available for COOP operations.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

Page 55, Attachment 1, Section 4

NETWORK

DESCRIPTION

Is the list of switches current as of November 2020? There are references to several switches that are End of Life/End of Support

Yes, the list of switches is current.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

General Backups Is backup data replicated to an offsite storage location or will the contractor physically move backups to an offsite location?

A part of paragraph C.2.5.15 states, "Maintain data backup, to include storage of backup media at existing offsite location, as part of a comprehensive Continuity of Operations Plan (COOP). The Contractor shall implement and test IS and data backup procedures for integrity, and validate and test backups IAW established COOP. Tests results should be documented and copies provided to the COR.

Attachment 3- Fort Combat kansas Sample Task Order PWS.docx

General Hardware Lifecycle

Will lifecycle replacement of hardware (EFIST&T) be part of the overall O&M, will there be separate TOs issued for that work, or will new operational systems be handed to the contractor for management afterwards?

**This response will be effective on real Task Orders and not on the Notional Task Order "Ft. Combat".

As the Government replaces legacy systems and equipment task orders will be modified and negotiated with the awarded contractor to incorporate the new systems.

Attachment 3. Fort

Sample Task Order

PWS

para. 2.3.1 Page

The Table of Contents lists paragraph 2.3.1 as Switches.

Page 13 of the PWS lists 2.3.1 as Unified Capabilities and Communications.

PWS has been corrected.

Updated documents will be provided at the release of final

RFP.

Attachment 3 Fort Combat Kansas Sample Task Order

PWS

para C.2.7 Page

Can the Government clarify the difference between paragraph C.2.7 Radio Operations and Maintenance Support and sub paragraph C.2.7.2 with the same title, Radio Operations and Maintenance Support. Is this a duplication?

PWS has been corrected.

Updated documents will be provided at the release of final

RFP.

Attachment 3 Fort Combat Kansas Sample Task Order

PWS

para C.2.7 Page

Can the Government clarify the difference between paragraph C.2.7.1 Land Mobile Radio (LMR) Infrastructure Operations and Maintenance Support and subparagraph C.2.7.2.1 with the same title, Land Mobile Radio (LMR) Infrastructure Operations and Maintenance Support. Is this a duplication?

PWS has been corrected.

Updated documents will be provided at the release of final

RFP.

Attachment 3 page 58, para 6 In the workload information metrics there are several references to workloads, as an example the telephone and data infrastructure table has a number of 3900 for work load for touch labor. What is the unit of measure for 3900, does this refer to workorders/trouble tickets or the number of hours for touch Labor? Same question for the desktop support and service desk

The workload data has been revised to reflect actual annual requirements. Updated

Attachment 4 page 58, para 7 In the workload information metrics there are several references to workloads, as an example the telephone and data infrastructure table has a number of 3900 for work load for touch labor. What is the unit of measure for 3900, does this refer to workorders/trouble tickets or the number of hours for touch Labor? Same question for the desktop support and service desk

The workload data has been revised to reflect actual annual requirements. Updated documents will be provided at the release of final RFP.

Attachment 3 Page 3, Vehicle Requirements and

The vehicle requirements in the instructions indicate the requirements for vehicles to move cargo and personnel throughout all seasons. In PWS section C.2.3.4 Outside Plant directs Outside plant cable technicians shall operate digger derricks, bucket trucks, personnel lifts, backhoes, and trenching equipment to provide demand maintenance support.

Are these vehicles government owned or is the contractor expected to provide the heavy equipment?

Contractor is expected to provide the equipment

Sample TO PWS Page 7; C.1.10.1.7 - Table 1.

The government indicates there are several positions that require a Secret clearance with a T5 background investigation. A T5 background investigation effectively is a TS clearance.

Would the government confirm the intent is to require a TS investigation for a Secret level position? TS eligible candidates typically command higher level salaries, so this clarification will ensure Offerors price at the clearance level that the Government expects

Yes, any positions identified as Top Secret require the Top Secret.

Refer to the DD254 for corrections.

Updated documents will be provided at the release of final

RFP.

Sample TO PWS Understanding that this is a sample task order, can the government provide the following (specific or notional) to help inform offerors’ tech approach, staffing plan, and associated pricing:

Question is unclear or unfinished.

Sample TO PWS Att 1 Site Specific Information -euiqpment listing and building locations

The Scope of the PWS indicates the work will be supporting Ft.

COMBAT, KS. The Site Specific Information sheet references Ft.

COMBAT, AL and refers to AL locations. Additionally the equipment list by location refers to Alabama locations. Can the government confirm which location the work will be supporting and if the attachment is the correct site specific information? This could potentially impact vehicle and equipment lists as well as pricing.

Changes have beeen made to reflect Ft. Combat KS Updated documents will be provided at the release of final RFP.

Sample TO PWS Pages 15-16;

C.2.3.3.2.3 & C.2.3.3.2.4 & C.2.3.3.3

Please describe in more detail the current E911 solution. Is it on or off premise? Is there normally an exisiting vendor providing this support?

On premise by an existing vendor.

Sample TO PWS Page 15;

C.2.3.3.2.5

What tools are currently being used to document adds, moves and changes?

TMS is currently being used.

Sample TO PWS Page 20; C.2.5.5 Can the government provide any network drawings that are not classified? What type of connectivity is used for DSN; T1 PRI or SIP?

No; no information is not readily available

Sample TO PWS Page 21; C.2.5.6 Can the government share any unclassified network drawing depicting connectivity to the current COOP site?

No; information is not readily available

Sample TO PWS Page 21; C.2.5.9 Is the government operating a common version of Remedy and SQl across NECs? Please provide the version of Remedy and SQL.

Common Remedy application.

Sample TO PWS Page 25; C.2.6.1 Can the government list the components by vendor & model number that currently comprise the VTC studio?

No

Sample TO PWS Page 26; C.2.6.2 Can the government list all vendor/model numbers and software versions that comprise eVoIP? How many soft/desk phones total are supported under this specific section?

No; information is not readily available

Sample TO PWS Page 26; C.2.7.1 Can the government share a drawing of the LMR infrastructure listing all components by vendor, model, and software version?

No

Sample TO PWS Page 27;

C.2.7.2.1.4

Will any of the existing tools from the current contract be re-used on the new contract or will the new Contractor be required to purchase all of these tools from scratch?

Contractor is responsible to provide tools and test equipment.

Sample TO PWS Page 45;

Attachment 1 - Section 4.

NETWORK

DESCRIPTION

Can the government provide any drawings of the network described in this section with components labeled?

No

Sample TO PWS Page 55;

Attachment 1 - Section 7.

SERVERS

Can the goverenment confirm the version of Vmware in production? If more than one version is being utilized, can the governemt provide the version major & minor releases for all versions (i.e., vmware 5.1.)?

No the information is unavailable.

Sample TO PWS Page 58;

Attachment 1 - Section 7.

SERVERS

What version of software is running on the Cisco ASA 5520s?

This information is unavailable.

Sample TO PWS Page 59;

Attachment 1 - Section 7.

SERVERS

Please confirm that "WUG" stands for "What's up Gold".

What version is the government running?

Confirmed however, version is information is unavailable.

Sample TO PWS Page 59;

Attachment 1 - Section 7.

SERVERS

What version of Nessus Scanner is in production?

This information is unavailable.

Sample TO PWS Page 60;

Attachment 1 - Section 7.

SERVERS

What is the software version of the Juniper SSG–550 Wireless?

This information is unavailable.

Sample TO PWS Page 66;

Attachment 1 - Section 7.

SERVERS

What is the software version for NetForensics LogStorm?

This information is unavailable.

Sample TO PWS Page 69;

Attachment 1 - Section 7.

SERVERS

What is the version of the SharePoint Server?

This information is unavailable.

Attachment 3 – Fort

Task Order PWS and Attachment 3 - Fort Combat Sample Task Order Instructions.

While the PWS, C.2.7.1.1 stipulates the requirement for “vehicles not provided by the Government” and the Sample Task order Instructions under Sample Task Order Technical Proposal, Item C calls states “The proposal shall include vehicles with capabilities to perform the described mission through all four seasons as described above at Fort Combat’ neither of them provides information regarding the amount of work effort to be supported by these vehicles, nor the number of vehicles that would be required.

Question: Would the Government please provide clarity into the type and amount of work to be supported by these vehicles? Will they need to be able to support man lifts (buckets) to reach high up on utility poles/towers? Will they need to carry significant weight in replacement parts?

How many and what types will be required?

The Government will not provide a vehicle solution to industry. It is the responsibility of industry to propose vehicles adequate to meet the demands of O&M responsibilities outlined throughout the notional task order PWS.

Attachment 3 – Fort

Task Order PWS, Attachment 1 Site Specific Information,

3.4 Telephone Poles

states:

Number of joint used Poles 35 NOTE: The installation and replacement of joint use poles are performed by the DPW.

Where telephone poles are not joint use, the Contractor shall install and replace those poles.

The Contractor shall install, operate, maintain and repair copper cable or fiber optic cable, pedestals, and associated hardware. Question: While the Government provides the number of joint used poles that are installed and replaced by the DPW, it does not prove information as to the number of other poles that are the responsibility of the contractor.

Would the Government please provide the number of poles that are the responsibility of the contractor to install and replace?

The majority of the cabling is direct buried and the exact number of poles is unavailable.

Attachment 3 – Fort Combat Sample Task Order PWS, C.2.3.4.1.1, C.2.3.4.1.2, and C.2.3.4.1.3 Require the Inspection and replacement of Telephone Poles and Pedestals.

Will the Government provide a crane for the purpose of pole replacement for those that are not joint use? Would the Government provide historical data on the number of poles replaced annually that are the responsibility of the contractor?

NO; the contractor is required to provide all tools, test equipment and vehicles to support O&M requirements…