Statement of Work lnterim Continuation of Existing ScriptPro pharmacy Automation Rental, Subscription, and Support Services

Crownpoint Service Unit, lndian Health Service

Place of Performance Grownpoint Comprehensive Health Care Facility, pharmacy Department Junction Hwy 371 & Navajo Route 9 Crownpoint, NM 87313

Thoreau Health Station Pharmacy 3 East Navarre Street Thoreau, NM 87323

Pueblo Pintado Health Center Pharmacy '10 Pueblo Pintado School Road Navajo Route 9 Cuba, NM 87013

Project Manager

Abraham Kalathil Abraham.Kalathi l(Aihs.oov

505-786-6344

Technical Point of Contact

LCDR Antoine Bondima

Antoine.Bondima@ ihs.oov

505-786-6344

Contracting Officer's Representative

LCDR Antoine Bondima

Antoine.Bondim a@ihs o OV

Project Name lnterim Continuation of Existing ScriptPro Pharmacy Automation Support for Crownpoint Service Unit

Period of Performance Base Period: [to be inserted by Contracting Officer]

Anticipated interim coverage period: [insert applicable period, e.9., OAIO112026 - 0'113'|'12027, or other period determined by Contractingl

Note

This Statement of Work supports interim continuation of rental, subscription, maintenance, and support coverage for currently installed ScriptPro pharmacy automation equipment at Crownpoint, Thoreau, and Pueblo Pintado. This action is separate from the ScriptPro modernization and new-equipment acquisition.

The purpose of this interim action is to prevent a lapse in ScriptPro support while the separate modernization action is awarded, scheduled, delivered, installed, validated, accepted, and transitioned.

lf any discrepancy exists between this statement of work, vendor quote Exhibit A equipment listings, the final purchase order, or contracting officer direction, the final purchase order and Contracting Offlcer determination shall govern.

1. Purpose and Background crownpoint service unit currenfly operates scriptpro pharmacy automation at crownpoint, Thoreau, and Pueblo Pintado. scriptpro is a barcode-controlled system of equipment and software that supports medication counting, vial labeling, prescription tracking, and control of prescription orders to reduce misfill risk.

This interim continuation sow is required because the separate scriptpro modernization acquisition wil not immediatery reprace the currenfly instalred environment upon award. The existing instaled scriptpro equipment must remain operationar and supported untir the new modernization equipment is delivered, installed, validated, accepted, and transitioned.

The purpose of this interim continuation action is to maintain continuity of pharmacy automationoperations, avoid disruption to prescription processing, preserve vendor maintenance and troubleshooting support, and allow the Government to continue safe and efficient pharmacy operations during the modernization transition.

This Sow does not procure the new storage and Retrieval System, workflow Management software 2.0 modernization equipment, new robot replacement, workstation refresh, printer refresh, server upgrade, Eyecon refresh, KVM refresh, or deinstallation work included in the separate modernization SOW. Those items are addressed under the separate modernization acquisition.

2. Scope of Services scriptPro shall provide interim continuation of rental, subscription, maintenance, and support services for the currently installed scriptPro equipment at crownpoint, Thoreau, and pueblo Pintado.

Services shall include, but are not limited to continued rental, subscription, maintenance, and support coverage for curren y installed ScriptPro equipment;

troubleshooting of supported ScriptPro hardware and software;

replacement or repair support for malfunctioning supported equipment in accordance with the awarded support terms;

continued support for ScriptPro workflow functionality used by Crownpoint Service Unit pharmacies;

continued support for RPMS-ScriptPro interface functionality as applicable to the currently installed environment;

remote support, diagnostics, and technical assistance through Government-approved access methods;

coordination with IHS Pharmacy and lT staff for service events, issue resolution, and continuity of operations;

maintenance of supported system availability until transition to the separate modernization acquisition is complete.

Support shall be provided around the clock in accordance with the awarded support agreement, including troubleshooting, malfunctioning equipment replacement, and RPMS-ScriptPro interface support as aPPlicable.

3. Currently lnstalled Equipment Covered by This lnterim Continuation

The equipment covered by this interim action shall be the currently installed equipment identified in the final awarded quote and purchase order. The following lists are derived from the Exhibit A current installed equipment sections of the current site quotes.

Final equipment coverage, quantities, pricing, and support terms shall be governed by the final purchase order.

3.'1 Crownpoint Currently lnstalled Equipment The interim continuation scope includes the following currently installed Crownpoint equipment, unless modified by the final purchase order.

Currently lnstalled Equipment Quantity

Electronic Signature Device 4

Eyecon 9400/9420 1

Full Disk Encryption, per server computer/HCl

VM

KlT, SPC O-Upgrade, Server2012+, SQL 2014+

KlT, SPX00 O-Upgrade, 15 WN 10

Notice Board 40 (XL) 1

SP 200/CCC (6 slot) 1

SP Central Platform

SP Central Server

SP Datapoint

SP Datapoint Monitor Add-On 3

SP Printer

Standard lnterface

Terminal Emulation/Service Device Add_On

Currently lnstalled Equipment Quantity

Terminal Emulation/Service/Setup

Virus Protection Platform 1

Workflow Management System Software

3.2 Thoreau Currently lnstalled Equipment

The interim continuation scope includes the following currently installed Thoreau equipment, unless modified by the final purchase order:

3.3 Pueblo Pintado Currently lnstalled Equipment

The interim continuation scope includes the following currently installed Pueblo Pintado equipment, unless modified by the final purchase order:

Currently lnstalled Equipment Quantity

Electronic Signature Device 1

Full Disk Encryption, per server computer/HCl

VM

Currently lnstalled Equipment

Electronic Signature Device 2

Full Disk Encryption, per server computer/HCl

VM

SP Central Platform 1

SP Central Server 1

SP Datapoint 3

SP Printer 2

Standard lnterface 1

Virus Protection Platform 1

Workflow Management System Software 1

Quantity

Currently lnstalled Equipment Quantity

SP Central Platform 1

SP Central Server 1

SP Datapoint 3

SP Printer 3

Standard lnterface 1

Virus Protection Platform 1

Workflow Management System Software 1

4. Continuity of Operations ScriptPro shall maintain support for the currently installed ScriptPro environment to reduce risk of pharmacy workflow disruption.

The supported environment shall continue to support normal pharmacy operations, including prescription processing, ScriptPro workflow use, medication filling, label generation, electronic signature use, current interface-supported workflows, and supported reporting or transaction records.

This interim continuation action shall not be interpreted to initiate modernization cutover, deinstallation, replacement, or support termination unless expressly stated in the final purchase order or separately directed by the Contracting Officer.

The Government and ScriptPro shall coordinate any service activity to minimize disruption to pharmacy operalions.

5. Relationship to Separate [/odernization Acquisition This SOW is limited to interim continuation of existing installed equipment support. lt is separate from the ScriptPro modernization and new-equipment acquisition.

The separate modernization acquisition is expected to address, as applicable:

- WorKlow Management Software 2.0;

Storage and Retrieval System implementation;

Crownpoint robot replacement;

workstation refreshes;

Zebra printer refreshes;

server modernization;

smart card scanner and KVM changes;

Eyecon-related changes;

deinstallation of replaced rental equipment;

support transition activities.

This interim action shall remain in effect for the awarded period of performance or until modified by the Contracting Officer.

Acceptance or award of the separate modernization action does not by itself terminate this interim continuation action. Existing-equipment support shall continue until the Government and ScriptPro complete the transition, deinstallation, support termination, or co-terming steps directed by the final purchase order and Contracting Officer.

6. Maintenance and Support Requirements ScriptPro shall provide maintenance and support services for the equipment and software covered by this SOW in accordance with the awarded support terms.

Support shall include vendor technical support for currently installed ScriptPro equipment and software;

troubleshooting of hardware, software, peripheral, workflow, and interface-related issues within ScriptPro's supported scope;

malfunctioning equipment replacement or repair support in accordance with the awarded agreement;

support for currently installed SP Datapoints, SP Printers, SP Central Platform, SP Central Server, WorKlow Management System Software, electronic signature devices, interfaces, security-related support components, and other covered equipment;

coordination with IHS staff for service requests, remote support, and onsite support when required under the awarded terms;

ongoing support for pharmacy operations until the Government transitions to the separate modernization environment.

Remote support shall occur only through Government-approved access methods and in accordance with applicable federal healthcare cybersecurity and privacy requirements.

7. System lntegration and lnterface Support ScriptPro shall continue supporting the currently installed ScriptPro environment and its existing interface-supported pharmacy workfl ows.

No new interface development, new API development, or modernization rntegration is required under this interim continuation SOW unless expressly included in the final purchase order.

The contractor shall support existing RPMS-ScriptPro interface functionality within the limits of the currently installed and supported ScriptPro environment.

8. Roles and Responsibilities

8. 1 ScriptPro Responsibilities

ScriptPro shall:

provide interim rental, subscription, maintenance, and support services for covered currently installed equipment;

respond to support requests in accordance with awarded support terms;

troubleshoot supported hardware, software, interface, and workflow issues;

coordinate with IHS Pharmacy and lT staff for service activities;

provide replacement or repair support for malfunctioning covered equipment in accordance with the awarded support terms;

support continuity of ScriptPro pharmacy automation operations during the modernization transition:

comply with facrlity access, visitor badging, escort, and security procedures when onsite;

comply with applicable privacy, security, and accessibility requirements for support services and documentation.

8.2 Government Responsibilities

IHS shall provide access to covered equipment when support is required;

submit support requests through vendor-approved support channels;

coordinate with ScriptPro for troubleshooting, onsite service, and remote support sessions:

maintain Government-side network, RPMS, facility, power, and operational conditions needed for continued system use;

coordinate pharmacy workflow impacts during any servrce activity;

maintain Government control of sensitive information and media consistent with agency policy;

coordinate the eventual transition from interim existing-equipment support to the separate modernization acquisition.

9. Hard Drive Retention and Media Control Where hard drive retention applies, ScriptPro shall not remove Governmenf retained hard drives or storage media from the site unless specifically authorized under agency policy and contract terms.

IHS lT shall retain control of Government-retained media and shall perform sanitization or destruction in accordance with applicable agency security requirements.

10. Consumables

Routine consumable supplies are not included under this interim continuation SOW unless specifically stated in the resulting contract.

Excluded consumables include routine label stock, paper, printer media, ribbons, and other routine operating supplies procured separately by the Government.

11. Training, Documentation, and Handoff

No new system training, implementation training, or modernization training is required under this interim continuation SOW unless specifically included in the final purchase order.

ScriptPro shall provide support documentation, troubleshooting information, and technical guidance as needed for continued operation of currently installed supported equipment.

Any final electronic documentation or support materials provided under this action shall comply with applicable Section 508 requirements

12. Acceptance and Surveillance Government acceptance and surveillance for this interim continuation action shall be based on continued availability of vendor support for the covered currently installed equipment and continued performance of maintenance and troubleshooting services in accordance with the awarded terms.

responsiveness to support requests;

successful troubleshooting or escalation of reported issues;

maintenance of currently installed ScriptPro equipment support coverage;

coordination with IHS Pharmacy and lT staff;

continuity of pharmacy automation operations during the interim period;

adherence to applicable privacy, security, and accessibility requirements.

Because this SOW is for continuation support, acceptance does not require delivery or installation of new modernization equipment.

13. Section 508 and Accessibility Standards The included standards that must be met for this contract are taken from the following two resources. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

Section 508 Standards and Guidelines: https://!vww. access- board. oov/ouidelines-and-standards/comm unications-a nd-iUabout-the-ict-re f res h/f ina l-ru le/text-of- the-standards-t

Software Accessibility - Non-Web Based

The Government may monitor:

and-ouidelines o Web Content Accessibitity cuidelines (WCAG) 2.1:

https ://www.w3. oro/TRA/VCAG2 1

Electronic Content Accessibility - Non-Web Based . 602 Support Documentation o 603 Support Services o All WCAG A & AA Success Criteria apply except:

o 2.4.1 Bypass Blocks o 2.4.5 Muttiple Ways o 3.2.3 Consistent Navigation o 3.2.4 Consistent ldentification

. All WCAG A & AA Success Criteria apply - EXCEPT the following:

o 2.4.1 Bypass Blocks o 2.4.5 Multiple Ways o 3.2.3.ConsistentNavigation o 3.2.4 Consistent ldentification

. 502 lnteroperability with Assistive Technology o 503 Application r 602 Support Documentation . 603 Support Services o 302 All Functional Performance Criteria - Note: Applies when Chapter 5 does not address one or more functions of ICT (E204), or when an agency invokes "equivalent facilitation" (E1 01.2)

For Hardware with display screens, include o 408 Display Screens

14. Scope Control

This interim continuation SOW is limited to support of currently installed ScriptPro equipment during the transition period.

It does not authorize.

- new modernization equipment;

- deinstallation of legacy equipment;

- Workflow Management Software 2.0 implementation;

- Storage and Retrieval System implementation;

- robot replacement;

- workstation refresh;

- printer refresh;

- servermodernization;

- Eyeconmodernization:

- KVM changes;

- other modernization activities, unless those activities are expressly included in the final purchase order' lf any discrepancy exists between this SOW, vendor quotes' Exhibit A equipment lists' continuationfundingdocuments,modernizationdocuments'orthepurchaseorder'thefinal purchase order and Contracting Officer determination shall govern'

Sole Source/Brand Name euestionnaire

Complete dnd include this form in your request pockage il you are considerinE a mle source oward or o brond name requirement.

1. ls there a GSA/VA contract available for the requirement? lf so, provide the contract number. lf there is no contract available, indicate none available.

A Federal Supply Schedule contract appears to be available for certain Scriptpro support or product line items. current scriptPro quote materials reference FSS contract No. 36F79719D0135, SIN A-92;

slN 4-200 for assigned FSs PtN items. However, some rental or support line items may be open-market or otherwise treated as determined by Contracting. Final GSA/FSS, open_market, modification, or line-item treatment should be confirmed by the contracting officer based on the final continuation quote, final purchase order, and applicable ordering procedures.

Sole/S ingle Source: complete this section if the requirement is considered o sole source. completion of this form does not guorontee the requirement will be oworded as a sole source. All questions must be completed.

a) Explain why the intended contractor is the only responsible source who can provide the required supplies or services.

ScriptPro USA lnc. is the only currently known responsible source capable of providing interim continuation rental, subscription, maintenance, and support services for the currently installed ScriptPro pharmacy automation equipment at Crownpoint Comprehensive Health Care Facility, Thoreau Health Station Pharmacy, and Pueblo pintado Health Center pharmacy.

This continuation RFC is limited to support of the current installed ScriptPro environment. lt does not procure new modernization equipment, Workflow Management Software 2.0, SRS implementation, robot replacement, workstation refresh, printer refresh, server modernization, deinstallation, or other modernization activities unless expressly added by the final purchase order The current installed ScriptPro equipment is already deployed, vendor-supported, and tied to ScriptPro's proprietary platform and support structure.

Because the equipment is already installed and supported by ScriptPro, another vendor could not assume rental and support responsibility for these specific installed ScriptPro systems without replacing the platform, disrupting pharmacy operatlons, and converting the requirement into a separate modernization or replacement acquisition. ScriptPro is the OEM/provider and current support vendor for the existing ScriptPro environment and is the only currently known source able to continue rental, subscription, maintenance, and support for the currently installed equipment without operational disruPtion.

b) Discuss the unique capabilities, expertise, etc. that support the lack of competition/why no other type of supplies or services will satisfy agency requirements.

2, The Government's requirement is not to purchase a new pharmacy automation system. The requirement is to continue rental, subscription, maintenance, and support coverage for the already-installed ScriptPro equipment during the transition period before the separate modernization action is awarded, delivered, installed, validated, accepted, and transitioned.

No other type of supplies or services will satisfy the agency's immediate need because a replacement pharmacy automation system would not provide uninterrupted support for the currently installed ScriptPro equipment. A competitor may offer its own pharmacy automation platform, but such a solution would require a separate acquisition, implementation, configuration, training, validation, and transition effort. lt would not meet the immediate need to keep the existing ScriptPro environment supported during the modernization transition.

c) Explain factors/unique qualifications such as proprietary data or exclusive licensing rights, if applicable.

The requirement is tied to ScriptPro proprietary or vendor-controlled equipment, software, configuration, support structure, and rental/support obligations. ScriptPro controls the platform-specific support, maintenance, troubleshooting, replacement/repair support, software support, and applicable interface support for the installed ScriptPro environment.

The installed equipment includes ScriptPro-specific hardware, software, peripherals, interfaces, and support components. ScriptPro is uniquely qualified because it has the necessary proprietary knowledge, support infrastructure, parts access, system configuration knowledge, and authority to maintain the installed ScriptPro environment and continue the existing rentaland support structure.

Another vendor would not have the same authority or practical ability to provide ongoing rental, subscription, maintenance, and support coverage for Scriptpro-owned or Scriptpro-supported installed equipment without replacing the platform.

d) Explain the chronological events leading up to the requirement and explain why time constraints cannot permit even a limited competition. Establish that the action will cover only the minimum quantity or period of performance necessary; in most cases options are unacceptable when citing urgency.

crownpoint service unit currently operates scriptpro pharmacy automation equipment at crownpoint, Thoreau, and puebro pintado. The current scriptpro environment supports pharmacy automation workflows, prescription processing, raber generation, erectronic signature capture, medication filling, interface-supported workfrow, and rerated pharmacy operations.

ScriptPro has unique capability and expertise because it is the OEM/provider and current support vendor for the installed ScriptPro pharmacy automation environment at Crownpoint, Thoreau, and Pueblo Pintado. The current environment supports pharmacy automation workflows, prescription processing, label generation, electronic signature capture, medication filling, interface-supported workflow, and related pharmacy operations.

A separate ScriptPro modernization action is being pursued to address new and replacement equipment, including Workflow Management Software 2.0, SRS, robot replacement, workstation and printer refreshes, server modernization, deinstallation, and related implementation services.

However, the modernization action will not immediately replace the currently installed environment upon award. Delivery, scheduling, installation, validation, acceptance, deinstallation, co-terming, and support transition may take additional time.

The continuation RFC is therefore required to prevent a lapse in support for the current installed ScriptPro equipment during the modernization transition. ScriptPro previously proposed continuing or extending the current rent and support coverage for existing installed equipment to give both contracting teams time to get the new equipment/product acquisition awarded and in place, and then co-term the existing equipment rent and support to the new acquisition order more efficiently

The action covers only the currently installed ScriptPro equipment identified in the final awarded continuation quote and purchase order. The requiring activity's current planning estimate is

51'42,47o.36 fot a 12-month base-year continuation period, based on Exhibit A current installed equipment monthly rent and support totals. Contracting should determine whether the continuation period should be a full 12-month base year or a shorter period based on the modernization transition strategy.

Although the requirement is time-sensitive, the justification is not based solely on urgency. The primary basis is that ScriptPro is the only currently known source capable of continuing rental and support for the specific installed ScriptPro environment without replacing the platform or disrupting operations. Limited competition would not satis6/ the requirement because another vendor would likely propose a replacement system rather than continuation support for the existing installed ScriptPro equipment.

e) Describe impact of required delivery/performance date.

Award of the continuation action is needed before the current support coverage lapses to preserve uninterrupted pharmacy automation rental, subscription, maintenance, and support for the currently installed ScriptPro equipment at Crownpoint, Thoreau, and pueblo pintado.

lf the required performance date is not met, the Government risks a lapse in vendor support for the existing scriptPro environment during the period before modernization equipment is delivered, installed, validated, accepted, and transitioned. This could disrupt pharmacy automation workflows, delay troubleshooting or repair support, and increase operational risk while pharmacy staff continue using the existing equipment.

The continuation action is intended to maintain support coverage until the modernization action is implemented and the Government and Scriptpro complete transition, deinstallation, support termination, or co-terming steps directed by the final purchase order and Contracting Officer.

f) Describe the detrimental effects/serious in.iury to the mission of the requiring activity or to the government, financial or otherwise, that will result if this justification is not approved and the product or service cannot be provided by the intended sole source contractor. Failure to plan for expiring funds is not a valid reason for citing this exception.

lf this justification is not approved and ScriptPro cannot provide the interim continuation support, Crownpoint Service Unit risks losing vendor rental, subscription, maintenance, and support coverage for the currently installed ScriptPro pharmacy automation environment before the separate modernization action is implemented.

The detrimental effects may include disruption to prescription processing workflows, delayed troubleshooting and repair of supported equipment, reduced pharmacy automation reliability, increased manual workload, longer patient wait times, increased risk of medication workflow errors, reduced auditability, and reduced operational continuity across Crownpoint, Thoreau, and Pueblo

Pintado.

Another vendo/s services would not remedy these risks because another vendor would not be continuing support for the installed ScriptPro environment. A different vendor would likely require replacement of the platform, which would introduce additional cost, acquisition lead time, implementation work, training, validation, and transition risk. The immediate mission need is to keep the existing ScriptPro environment supported while the separate modernization action proceeds.

3. Brand Namez Complete this section if the requirement is must be procured from o specific brond.

Both questions must be completed.

a) Describe in detail why a particular brand name, product, or a feature of a product, peculiar to one manufacturer must be used. Also, describe in detail the existence of other than the "Name Brand" product and discuss why they cannot be used.

The ScriptPro brand/platform must be used because this continuation RFC is for rental, subscription, maintenance, and support of the currently installed ScriptPro pharmacy automation environment at

Crownpoint, Thoreau, and Pueblo Pintado.

The requirement is not to acquire a new system or to compare competing pharmacy automation platforms. lt is to continue support for the existing ScriptPro equipment already installed and in use

The currently installed environment includes ScriptPro-specific hardware, software, perlpherals, interfaces, support components, and rental/support obligations. The existing ScriptPro system supports prescription processing, label generation, electronic signature capture, medication filling, interface-supported workflow, and related pharmacy operations.

Other pharmacy automation brands exist. However, other brands cannot satisfy this continuation requirement because they would not provide rental, subscription, maintenance, and support coveraBe for the already-installed ScriptPro equipment. A non-ScriptPro system would represent a replacement or modernization acquisition, requiring separate procurement, implementation, validation, training, and transition. That would not meet the immediate need to continue support for the existing installed ScriptPro environment during the modernization transition.

Therefore, the ScriptPro brand/platform is required for this continuation RFC because the Government must maintain uninterrupted support for the current installed ScriptPro environment until the separate modernization action is implemented and transition steps are completed.

b) lf in connection with a follow-on contract for continued development or production of highly specialized equipment, detail the substantial duplication of cost or unacceptable delays.

This continuation RFC is a follow-on support action for an existing speclalized ScriptPro pharmacy automation environment. The current ScriptPro environment includes installed equipment, software, workflow configuration, interfaces, support arrangements, and ScriptPro rental/support components across three sites.

Use of another brand or vendor would create substantial duplication of cost and unacceptable delay because the Government would have to replace the existing ScriptPro environment rather than continue support for it. A replacement approach would require procurement of a new pharmacy automation platform, implementation planning, configuration, testing, validation, training, cutover support, and new maintenance/support arrangements.

Those steps would not satisfy the immediate need to continue support for the existing installed equipment. They would also create delay and operational risk during the transition period before the separate modernization action is complete.

Using ScriptPro avoids substantial duplication of cost and unacceptable delay by allowing the Government to continue support for the already-installed ScriptPro environment, preserve pharmacy automation continuity, and bridge the transition period until the separate modernization acquisition is delivered, installed, validated, accepted, and transitioned.