SOW AIHC Siemens Ysio 26.31.pdf
PDF 106 KB Posted
- Attached to
- Radiology Equipment Maintenance and Service
- Solicitation number
- IHS1528864
About this file
This is a Statement of Work for a one-year comprehensive maintenance and service agreement for a Siemens Ysio Diagnostic Radiology Equipment system with 2 imaging detectors, including glassware, with 4 option years at fixed annual service cost. The contract is with Lawton Indian Hospital's Biomedical Engineering Department under IHS Oklahoma Area.
The offeror must provide OEM planned maintenance service per manufacturer specifications, routine system calibration tests, quality assurance evaluations, table repairs, unscheduled repair visits with a 6-hour on-site response time, grid replacement, next-day parts delivery by 10:30 am, software and quality updates, unlimited technical support with 30-minute phone response time, and a 97% uptime guarantee. Coverage is during normal business hours Monday through Friday, 8:00 AM to 5:00 PM Central Standard Time, excluding Federal Holidays. The offeror must submit service reports and checklists within five business days to the Biomedical Engineering Department, notify the department prior to service, sign in/out at facility security, and submit original invoices with two copies to IHS Oklahoma Area Financial Management at 701 Market Drive, Oklahoma City, Oklahoma 73114. Invoices must include service amounts, payment address, invoice number, purchase order number, and service date. Performance objectives with Acceptable Quality Levels are tracked through Nuvolo surveillance system, with non-conformance subject to contract termination. Performance measures include annual OEM maintenance compliance, 30-minute phone and 6-hour on-site response availability, timely quarterly invoice submission, and uptime calculations using the formula 100-(base time-down time)/100.
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| buy indian compliant form.pdf |
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STATEMENT OF WORK
Siemens Ysio Diagnostic Radiology Equipment Maintenance and Service Agreement
1. Offeror shall provide a 1 Year comprehensive coverage for maintenance and service of a
Siemens Ysio Diagnostic Radiology Equipment and 2 imaging detectors, to include glassware, with 4 option years at a fixed annual service cost that includes all of the following:
a. OEM Planned Maintenance Service per OEM specifications
b. OEM Routine System Calibration Tests
c. OEM Quality Assurance Evaluations
d. Table repairs
e. Unscheduled repair visits to correct equipment malfunctions, which includes OEM replacement parts, travel, and labor. Unscheduled repairs shall have a 6 hour on-site response time. Tube coverage, detector coverage and battery replacement included.
f. Grid replacement
g. Repair Parts are included, next day delivery by 10:30 am.
h. Software and quality updates to enhance the performance of the equipment as recommended and issued by GE Healthcare
i. Offeror shall provide Technical Support to include unlimited calls for customer and service support. Phone support shall have a 30 minute response time.
j. 97% Uptime Guarantee
k. Normal business hours coverage M-F 8AM – 5PM (CST) excluding Federal Holidays
2. Offeror shall submit a service report, and checklist if applicable, to the Lawton Service Unit
Biomedical Engineering Department within five business days after services rendered.
3. Offeror shall notify the Lawton Indian Hospital Biomedical Engineering Department prior to performing any services.
4. Offeror shall sign in/out at the Security Office upon enter/exiting facility for service.
5. Offeror shall remit and original and two (2) copies of its invoice to:
IHS OKLAHOMA AREA
ATTN: FINANCIAL MANAGEMENT
701 Market Drive
OKLAHOMA CITY, OKLAHOMA 73114
6. Invoice shall include: Amount for services rendered, address where payment is to be sent, Invoice Number, Purchase Order Number, and the date when services where rendered.
7. Acceptable Quality Levels (AQL) & Performance Surveillance: Non-conformance is not acceptable and may result in termination of the contract.
Performance Objectives Acceptable Quality Level
Performance Measure
Surveillance
OEM Planned Maintenance to OEM Standard
Not more than one (1) instance per performance period
Annually Nuvolo
Availability and Response for customer service concerns
Not more than one (1) instance per performance period
30 minutes on phone response and 6 hour on-site response
Nuvolo
Timely submittal of service report
Not more than one (1) instance per performance period
Annually and upon repair within 5 business days to the Biomedical Engineering Department
Nuvolo
Notification to Bio- Medical department
Not more than one (1) instance per performance period
Notify Biomedical Engineering department that FSE is on site and preparing to perform maintenance
Security log
Timely Submittal of Invoices
Not more than one (1) instance per performance period
Quarterly and upon request
UFMS reports
Up time Guarantee Not more than one (1) instance per performance period
100-(base time-down time)/100)
Equation will be implemented and performed upon equipment failure
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