6 2026 Nurse Call Proprietary Service.pdf
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- IHS1522705
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This is an authorization letter from Baxter Healthcare Corporation/Hill-Rom dated January 9, 2026, addressed to federal agencies regarding nurse call system services. The letter clarifies that Baxter/Hill-Rom, as the original equipment manufacturer (OEM) of the NaviCare and Voalte Nurse Call Systems, does not train or authorize third-party providers to offer three specific service packages: Silver Services Package, Gold Services Package, and Gold+ Services Package. The letter establishes that Baxter/Hill-Rom is the sole certified OEM service organization authorized to maintain these proprietary systems.
The letter is directed to the Chief Biomedical Officer at the Department of Veterans Affairs, Indian Health Services, Defense Logistics Agency, and Bureau of Prisons. James Biltz, Executive of Federal Contracts & Strategic Alliances, signs the letter and offers to address any questions regarding these exclusive service packages. The communication serves as a restrictive notice limiting service provider eligibility for federal agencies seeking maintenance and support for these nurse call systems.
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Other files
| File | Type | Posted |
|---|---|---|
| 3 SOW - 2026 VOALTE Nurse Call ESA-SMA.docx | DOCX document |
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Text version
Baxter Healthcare Corporation One Baxter Parkway / Deerfield, Illinois 60015 T 224.948.2000
Jan. 9, 2026
Chief Biomedical Officer Department of Veterans Affairs Indian Health Services Defense Logistics Agency Bureau of Prisons
RE: NaviCare and Voalte Nurse Call Services
To Whom It May Concern:
As the original equipment manufacturer (OEM) of the NaviCare and Voalte Nurse Call Systems, Baxter/Hill-Rom issues this letter to clarify that we do not train or authorize third-party providers to offer the following Nurse Call Services:
• Silver Services Package
• Gold Services Package
• Gold+ Services Package
Baxter/Hill-Rom is the only certified OEM service organization authorized to maintain these systems, which are proprietary.
We appreciate your interest in our exclusive Service Packages. If you have any questions, please feel free to contact me directly.
Sincerely, James Biltz Executive, Federal Contracts & Strategic Alliances
File details come from the government source that posted it. Updated .