STATE OF MISSOURI Issue Date: August 28 2026 DEPARTMENT OF MENTAL HEALTH Title: Linen Rental and Laundry Services INVITATION FOR BID (IFB)# Contract Period:

DMH 0000000040SL Date of Award through One Year

Buyer: Cassandra Witherbee, Procurement Specialist Telephone: (573) 751-5735 E-Mail: Cassandra.Witherbee@dmh.mo.gov SUPPLIERS ARE ENCOURAGED TO RESPOND ELECTRONICALLY THROUGH MISSOURIBUYS, POWERED BY MOVERS BUT MAY RESPOND BY HARD COPY (See Mailing Instructions Below) Return bid to:

By Mail: Department of Mental Health

Purchasing and General Services 1706 E. Elm St/P.O. Box 687 Jefferson City, Missouri 65102-0687

Bids must be received no later than: 2:00 pm (CDT), October 5, 2026

The undersigned hereby agrees to provide the services and/or items, at the prices stated pursuant to the requirements of this document and further agrees that when this document is countersigned by an authorized of�icial of the Missouri Department of Mental Health, a binding contract shall exist between the Contractor and the Department of Mental Health.

Legal Name of Contractor Authorized Signature for the Contractor Date

Contractor’s Address City, State Zip MissouriBUYS/MOVERS ID#

Contact Person Contact Person E-Mail Address Contact Person Phone #

Corporation Individual State/Local Government Partnership Sole Proprietor IRS Tax-Exempt 501C

Notice of Award Section (State Use Only) This bid is accepted by the Department of Mental Health as follows:

Authorized Signature for the Department of Mental Health Date https://missouribuys.mo.gov/bid-board/movers https://missouribuys.mo.gov/bid-board/movers

Instructions for Submitting a Solicitation Response The Department of Mental Health is now posting its bid solicitation documents on the new MissouriBUYS, powered by MOVERS Bid Board at: MissouriBUYS, powered by MOVERS, bid board. MissouriBUYS, powered by MOVERS is the State of Missouri’s web-based statewide eProcurement system, which is powered by our partner, Oracle.

For all bid solicitations, Suppliers are encouraged to submit their solicitation response as an electronic response.

Suppliers may submit a hard copy to the address listed on the solicitation. The submission of electronic responses are explained in detail in the step-by-step instructions provided at: MissouriBUYS, powered by MOVERS, bid response instructions.

Notice: The Supplier is solely responsible for ensuring timely submission of their solicitation response, whether submitting an online response or a hard copy response. Failure to allow adequate time prior to the solicitation end date to complete and submit a response to a solicitation, particularly in the event technical support assistance is required, places the Supplier and their response at risk of not being accepted on time.

� ELECTRONIC RESPONSES: To respond electronically to a solicitation, the Supplier must �irst register with MissouriBUYS, powered by MOVERS by going to the supplier registration page: Self-Service Supplier Registration | MissouriBUYS Statewide eProcurement System, enter your email address and click the “Send Access Code” button to obtain an access code and complete the Supplier Registration. Once registered the Supplier should log back into MissouriBUYS, powered by MOVERS, and edit their pro�ile by selecting the organizational contacts that should receive an automated con�irmation of the Supplier’s electronic bid responses successfully submitted to the state.

To respond electronically to a solicitation, the Supplier must login to MissouriBUYS, powered by MOVERS, locate the desired solicitation on the Bid Board, and, at a minimum, the Supplier must read and accept the Original Solicitation Documents and complete pricing and any other identi�ied requirements. In addition, the Supplier should download and save all of the Original Solicitation Documents on their computer so that they can prepare their response to these documents. Suppliers should upload their completed response to these downloaded documents (including exhibits, forms, and other information concerning the solicitation) as an attachment to the electronic solicitation response. Step-by-step instructions for how a registered Supplier responds to a solicitation electronically are available on the MissouriBUYS system at: MissouriBUYS, powered by MOVERS, bid response instructions.

� Suppliers are encouraged to submit their entire proposal electronically; however in lieu of attaching exhibits, forms, pricing, etc. to the electronic solicitation response, a Supplier may submit the exhibits, forms, pricing, etc. through mail or courier service. However, any such submission must be received prior to the solicitation’s speci�ied end date and time. Be sure to include the solicitation number, company name, and a contact name on any hard copy solicitation response documents submitted through mail or courier service.

� In the event a registered Supplier electronically submits a solicitation response and also mails hard copy documents that are not identical, the Supplier should explain which response is valid for the state's consideration. In the absence of such explanation, the state reserves the right to evaluate and award the response which serves its best interest.

QUESTIONS REGARDING THE IFB

Procurement officer is Single Point of Contact for Solicitation: Suppliers and their agents (including sub-contractors, employees, consultants, or anyone else acting on their behalf) must direct all of their questions or comments regarding the IFB, the evaluation, etc., to the procurement officer indicated on the first page of this IFB.

It is preferred that questions be emailed to the procurement officer.

a) Except as noted herein, suppliers and their agents are instructed not to contact any other state employee regarding any of these matters during the solicitation and evaluation process. Inappropriate contacts are grounds for suspension and/or exclusion from specific procurements. Suppliers can be sanctioned for unauthorized contact with any evaluator under 1 Code of State Regulation (CSR) 40-1.060(8)(G) and (H) available at: Secretary of State-Code of State Regulations.

Supplier is Responsible for Asking Questions About the IFB: It is the supplier’s responsibility to ask questions, request changes or clarifications, or otherwise advise the Department if the supplier believes that any language, specifications, or requirements are: 1) ambiguous, 2) contradictory or arbitrary, 3) violate any state or federal law https://ewqg.fa.us8.oraclecloud.com/fscmUI/redwood/negotiation-abstracts/view/abstractlisting?prcBuId=300000005255687 https://missouribuys.mo.gov/media/pdf/movers-bid-response-instructions https://missouribuys.mo.gov/media/pdf/movers-bid-response-instructions https://missouribuys.mo.gov/supplier-registration https://missouribuys.mo.gov/supplier-registration https://missouribuys.mo.gov/media/pdf/movers-bid-response-instructions https://missouribuys.mo.gov/media/pdf/movers-bid-response-instructions http://www.sos.mo.gov/adrules/csr/csr.asp or regulation, 4) restrict or limit the requirements to a single source, or 5) restrict or limit the supplier’s ability to submit a response.

Supplier Question Deadline: Every attempt shall be made to ensure that the supplier receives an adequate and prompt response. However, in order to maintain a fair and equitable procurement process, all suppliers will be advised, via the issuance of an amendment to the IFB, of any relevant or pertinent information related to the procurement. All questions and issues should be submitted no later than 10 calendar days prior to the bid end date and time of the bid. If not received prior to 10 calendar days before the bid end date and time, the Department may not be able to fully research and consider the respective questions or issues.

Department’s Response to Supplier Questions: Upon the Department’s consideration of questions and issues, if the Department determines that changes are necessary, the resulting changes will be included in a subsequently issued IFB amendments; absence of such response indicates that the questions and issues were considered but deemed unnecessary for an IFB amendment. All suppliers will be advised of any change to the IFB’s language, specifications, or requirements by a formal amendment to the IFB. There will be no posted written records of the questions/communications (i.e., formal question/answer document).

IFB is Department’s Only Official Position: The only official position of the Department shall be that which is contained in the IFB and any amendments thereto.

Amendments If the Department determines that changes to the IFB are necessary, the resulting changes will be included in a subsequently issued IFB amendments prior to the bid end date and time.

NOTE: The only of�icial position of the Department shall be that which is contained in the IFB and any addendums thereto.

Addendum Document: If an addendum document is subsequently issued, please follow these steps to accept the addendum documents.

If you submitted an electronic response prior to the addendum date and time, you should review your solicitation response to ensure that it is still valid by taking into consideration the revisions addressed in the addendum document. There are two options for accessing solicitations to submit a response, utilizing the bell icon or the supplier portal. The instruction for responding to an addendum are within the instructions of “Submit Response Online” at: MissouriBUYS, powered by MOVERS, bid response instructions. If a revision is needed to your solicitation response and/or to indicate your acceptance of the addendum document, you will need to accept the addendum and re-submit your response.

End of Instructions for Submitting Solicitation Response

SOLICITATION ORGANIZATION

This document is divided into the following parts:

Part One: Introduction and General Information Part Two: Contractor Compliance Requirements Part Three: Speci�ic Performance Requirements Part Four: General Contractual Requirements (GCR) Part Five: Invoicing and Payments Part Six: Bid Submission Attachment #1: Pricing Page Attachment A: Proposal Submittal Checklist Exhibit #1: Af�idavit of Work Authorization, E-Verify Exhibit #2: Federal Funding Unique Identity ID (Debarment) Exhibit #3: Anti-Discrimination Against Israel Act Certi�ication Exhibit #4: Vendor No Tax Due Certi�ication Exhibit #5: Secretary of State Business Registration Exhibit #6: Blind Sheltered Workshop/Service Disabled Veterans Enterprises (SDVE) Exhibit #7: Document of Intent to Participate Exhibit #8: Services Outside the United States Exhibit #9: Domestic Products Procurement Act Exhibit #10: Employee/Con�lict of Interest

Attachments: The Supplier is also advised that the attachments to this document, referenced above, provides additional requirements, information, and/or instruction. It shall be the sole responsibility of the Supplier to obtain the attachments. The Supplier shall not be relieved of any responsibility for performance under the subsequent contract due to the failure of the Supplier to obtain a copy of the attachments.

The IFB is available for viewing and downloading on the MissouriBUYS, powered by MOVERS, Statewide eProcurement System. Registered Suppliers are electronically noti�ied of those bid opportunities that match the commodity codes for which the Supplier registered in MissouriBUYS, powered by MOVERS. If a registered Supplier’s e-mail address is incorrect, the Supplier must update the e-mail address themselves on the state's MissouriBUYS, powered by MOVERS Statewide eProcurement System at: MissouriBUYS, powered by MOVERS login.

https://ewqg.login.us8.oraclecloud.com/oam/server/obrareq.cgi?encquery%3DLn65g8SWMRqOcklzWPVqJwWjCMcRx%2BE1eEYo%2BsqHWjvDfGxY61Boiod312MTvX2CLoVBXJ3ITVYbBVrQ%2Fk6LL5BMo5vPWPsdI4sYuwyQI3dav%2FPvpDv41PTfwzDBgsac47Jww9XBI38TrpOMKwe7wu9l8q2WeF6HeHfM5zkbKtFMGzzZi0AUh0zncBRHa4tF0KYA2%2BbdG1QYXI2yeSkC0zCmdsjtJWVFZKUqAZ1GYHWtkHWKxofLq1wdJ%2FZnNxeTLIt7jthNGgnucHLAvOBStxt76fuuBJMB%2F3y35Cs0cUMkDPirvx5n84XssG1HgqrJkfj%2BnjiblaWTPAWQeErXz1aeaoairvn%2B4wFQNBtLAheuDNIFkMtrVymEN4Ckn3%2FC3XIwnG7XGLjMBGdJzerzXUiGBDR8JhA2oi4QRgFB6p9dKaG0Zy1ncNn6qj6nVQBsE6XVOgUTVW4H8KtxyHdW9U%2F7vJW0342W7WXRteR4UUGWTpIpgqyhtj11UNvmnSPNu4bVuu6NDf0hyuhWs1VhkmUF6m66soVh1jIHrv5yQ4ususuGgczpPCvuAkiTuYQlChOLHk5VRPEZ%2BW6Kth0NlpriELx%2FxulGKoEd71cw5xnhKSLORjQ8dZo9RefFKnFIb9N5Xhfm1eKvq0u34uQmGnrdjpsG0y8odlkVQbvHKloagYmWQt5Y8dbILTmjLGBbfwuJXmjoPbDLym1qTSD%2F8n3WY%2FMRoIacgRm8RfjSZrfDUFD7bBmspq6nRhDB%2FCfB2NVj8EIfw0OhLg0E1h5uFnLTW96XeBWqnPP%2FOhu5Ru%2BobEIoC3881USUJILuo35vTUaa7VoLEu5JowSVvzg1Mnaj%2FQKVBvG20VgUfwo0cQmDMmKjTrvmGQVSuiS13i7i%2BCE8JnX79NilN8Bdh5g1q2fUgHwjfRLwv4U4sOuFSczAeWYsc%2Fx7bt7j32xnvWRYRqZ9R96cyHzThGVBZNUk81mez2SY8DwjPvXpQHhQZtGLY7VGjRz%2F5WfuUqbngelYegUZLlhGhz7s7LZXpgC%2F%2BthhhpNdNnhYK03POiZQxS47SVw%2BwZwmE4XahZke%2B7WsNDV6%2F%2FIjNwc%2FKWTZeD%2B8JVdVY%2Bu3Tvju5oNd5lX0YhKBgIjX98MUqIqsuZmP6nN2TGAboEJzsapIi2bo45sCjGTa3o8zKbAG0N%2Fj%2F2oDRwEdHtF44i5n7mtlIaHsIbViytgBo4%2F%2BjsMXjzOUTnpZ4Mqy2JotQ1uibkUNp9Tp%2BEP9iG%2BGCfMMnf0erw%2B4kBzWeAEOgnIfkMIN9lZr01MWu9WQA5Pj%2FqHfgxYqm78ePMtsQsmZ3XQ1lgUQLt0QpLbKrD8DQXmaxU4qU3ccK%2FEtlBMkaaFTt7t%2BWZmfmj5ON0Eq5vsb%2B0L98OJtFDwaPHCm13fCqC9h68wf%2FRzLagyrjxBasM6XVJSzAKeCNUtEF2t4J8cO1NcWiOzK54pkPYeik90ou7Wr1Y1IQZq065TOgVyJ9yJNu1y24RueWaUihQrwfGd%2BtSONajfHY1j8o1yW7bHQis7khXfn9meaCcYMPlQg3Oq9od7YEikMt%2B6je1EM%2FMi3zqzzjYUiv4%2FftqJt4WcIUD2UdmSHB2NNcwhzFUMokMZgLNQzAZzOSBeW3zW1AV0tXTicfpu6Chwjrzg8%20agentid%3DOraFusionApp_11AG%20ver%3D1%20crmethod%3D2%26cksum%3Df8442151dd952c18f6af5a2fb82de1209fb1af36&ECID-Context=1.0069OyKV5D7DWbK6yVFg6G0006oV000EZt%3BkXjE

1) INTRODUCTION AND GENERAL INFORMATION

1.1 Purpose

1.1.1 This document constitutes an invitation for competitive, sealed bids from Suppliers for the provision of

Linen Rental and Laundry Services for the Center for Behavioral Medicine (referred to hereinafter as the facility) with the Department of Mental Health (referred to hereinafter as the Department) in accordance with the requirements and provisions stated herein.

1.2 Background and Historical Usage Information

1.2.1 The Center for Behavioral Medicine (CBM) is located in Kansas City Missouri. CBM serves the Greater

Kansas City, Missouri area and surrounding counties with intensive and specialized behavioral health treatments. CBM focuses its services on bridging the gap between physical and behavioral medicine with an emphasis on wellness. Students, residents, and post-doctoral fellows are trained at CBM to deliver integrated physical and behavioral health care. CBM provides a therapeutic approach to recovery that assists individuals to progress regardless of their limitations or symptoms. CBM utilizes evidence based diagnostic and therapeutic modalities in a holistic approach to patient treatment.

1.2.2 Currently, CBM estimates 45,000 – 50,000 items are being rented and laundered per �iscal year with approximately 10 of each item on hand. Laundry is picked up and delivered on Tuesday and Friday between 9 a.m. and 2 p.m. These services are for both patients and staff.

1.2.3 Below are the expenditures for Linen Rental and Laundry services:

a) FY24: $20,032.64

b) FY25: $2,379.81

c) FY26: $52,026.70

1.3 Amendments

1.3.1 If the Department determines that changes to the IFB are necessary, the resulting changes will be included in a subsequently issued IFB amendments prior to the bid end date and time.

1.4 Terminology/Definitions

1.4.1 Whenever the following words and expressions appear in a document or any amendment thereto, the definition or meaning described below shall apply.

a) Amendment means a written, official modification to a contract.

b) Attachment applies to all forms which are included to incorporate any informational data or requirements related to the performance requirements and/or specifications.

c) Buyer means the procurement staff member of the Department of Mental Health.

d) Contact Person as referenced herein is usually the Buyer.

e) Contract means a legal and binding agreement between two or more competent parties, for a consideration for the procurement of equipment, supplies, and/or services.

f) Contractor means a person or organization who enters into a contract.

g) Department means the Missouri Department of Mental Health.

h) Exhibit applies to forms which are included with a contract to be completed and submitted with the contract.

i) May means that a certain feature, component, or action is permissible, but not required.

j) Must means that a certain feature, component, or action is a mandatory condition. Failure to provide or comply will result in a bid being considered non-responsive.

k) Pricing Pages applies to the forms on which the Contractor must state the prices applicable for the equipment, supplies, and/or services required in the contract. The pricing pages must be completed and submitted by the Contractor with the contract.

l) RSMo (Revised Statutes of Missouri) refers to the body of laws enacted by the Legislature which govern the operations of all agencies of the State of Missouri. Chapter 34 of the statutes is the primary chapter governing the procurement operations of the Department.

m) Shall has the same meaning as the word must.

n) Should means that a certain feature, component and/or action is desirable but not mandatory.

1.5 Accuracy of Background Information

1.5.1 Although an attempt has been made to provide accurate and up-to-date information, the State of Missouri does not warrant or represent that the background information provided herein reflects all relationships or existing conditions related to this IFB.

2) COMPLIANCES, TERMS & CONDITIONS SECTION

2.1 Applicable Laws and Regulations

2.1.1 The contract shall be construed according to the laws of the State of Missouri. The Contractor and the State of Missouri must follow all applicable federal, state, and local laws and regulations that apply to the performance of the contract. To the extent that a provision of the contract is contrary to the Constitution or laws of the State of Missouri or of the United States, the provisions shall be void and unenforceable.

However, the balance of the contract shall remain in force between the parties unless terminated by consent of both the Contractor and Department.

2.2 Indemnification

2.2.1 Unless expressly provided by Missouri law to the contrary, pursuant to the Constitution of the State of

Missouri, Article III, section 39, subsections 2 and 5, the state shall not indemnify, hold harmless, or agree in advance to defend, any person or entity.

2.3 Legal Proceedings

2.3.1 For any legal action or other proceedings, per section 27.050 and section 27.060, RSMo, the Missouri

Attorney General is given the authority to represent the State of Missouri’s interests. The venue for any legal proceeding relating to or arising out of the IFB or resulting contract shall be in circuit court for Cole County, Missouri or the United States District Court for the Western District of Missouri, Central Division.

2.3.2 The Contractor and the state agree that if a dispute concerning the contract arises that the parties shall make an attempt to resolve the dispute through informal methods before initiating litigation.

2.3.3 The State of Missouri does not agree to any arbitration. The State of Missouri does not voluntarily agree to the payment of attorneys’ fees. The State may, but is not required to, mediate any dispute arising under the contract, and any vendor provisions requiring mediation or dispute resolution processes shall not be binding upon the State.

2.4 Non-Discrimination and Affirmative Action

2.4.1 The Contractor must comply with applicable federal and state laws and regulations addressing discrimination in employment.

2.5 Americans with Disabilities Act

2.5.1 In connection with the furnishing of equipment, supplies, and/or services under the contract, the

Contractor and all sub-contractors shall comply with all applicable requirements and provisions of the Americans with Disabilities Act (ADA), ADA is 42 U.S.C. section 1201, et seq.

2.6 Non-Appropriation of Funds

2.6.1 The Contractor understands and agrees that funds required to fund the contract must be appropriated by the General Assembly of the State of Missouri for each fiscal year included within the contract period. The contract shall not be binding upon the state for any period in which funds have not been appropriated, have been withheld, or have been restricted, and the state shall not be liable for any costs associated with termination caused by lack of appropriations or authority to spend. This includes, but is not limited to, the provisions of the Mo. Const. Article IV, sections 23, 27, 28 and in sections 33.030 and 33.065, RSMo and 1

CSR 10-3.010 (1)(B).

2.7 Contractor’s Personnel

2.7.1 The Contractor shall only employ personnel authorized to work in the United States in accordance with applicable federal and state laws. This includes but is not limited to the Illegal Immigration Reform and Immigrant Responsibility Act (IIRIRA), P.L. 104-208, 110 Stat. 3009, and INA Section 274A (8 U.S.C.

§1324a).

a) If the Contractor is found to be in violation of this requirement or the applicable state, federal and local laws and regulations, and if the State of Missouri has reasonable cause to believe that the Contractor has knowingly employed individuals who are not eligible to work in the United States, the state shall have the right to cancel the contract immediately without penalty or recourse and suspend or debar the

Contractor from doing business with the state. The state may also withhold up to 25% of the total amount due to the Contractor.

b) The Contractor shall fully cooperate with any audit or investigation from federal, state, or local law enforcement agencies.

2.7.2 Pursuant to subsection 1 of section 285.530, RSMo, ‘no Contractor or sub-contractor shall knowingly employ, hire for employment, or continue to employ an unauthorized alien to perform work within the state of Missouri’. The Contractor shall adhere to 285.525 through 285.550 RSMo.

2.8 State Preferences

2.8.1 If the Contractor’s awarded bid included state preferences, the Contractor must comply with the rules applicable to those preferences including:

a) Section 34.070 and section 34.073 RSMo for Missouri business preferences;

b) Section 34.074 RSMo and 1 CSR 40-1.050 for Service-Disabled Veteran Enterprises;

c) Section 34.165 RSMo and 1 CSR 40-1.050 for Organizations for the Blind/Sheltered Workshops; and

d) Section 34.350 to 34.359 RSMo for the Missouri Domestic Products Procurement Act.

2.9 Business Compliance Requirements

2.9.1 E-Verify Federal Work Authorization Program, Exhibit #1 - The Contractor must complete and submit a

Business Entity Certification and Affidavit of Work Authorization.

a) For work performed under the contract, the Contractor shall only employ personnel authorized to work in the United States in accordance with applicable federal and state laws, including section 285.530, RSMo and Executive Order 07-13. If the Contractor employs personnel not authorized to work in the United States, the state shall have the right to cancel the contract immediately without penalty or recourse, and to pursue any other remedies permitted by the contract or by applicable state or federal law.

b) Prior to the performance of any services, a Contractor meeting the definition of a business entity in section 285.525, RSMo, shall maintain enrollment and participation in the E-Verify Federal work authorization program with respect to the employees hired after enrollment in the program for work in connection with the contracted services included herein. If the Contractor’s business status changes during the life of the contract to become a business entity as defined in section 285.525, RSMo, pertaining to section 285.530, RSMo, then the Contractor shall enroll and participate in the E-Verify program.

c) The Contractor shall only be required to provide the affidavits required in section 285.530.2, RSMo, to the state on an annual basis.

2.9.2 Federal Funding Unique Identity ID, Exhibit #2 - The Contractor must not be presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in the contract by any Federal department or agency pursuant to 2 CFR Part 180, or any other applicable law. The Contractor should provide its Unique Identity ID number and on the Exhibit #2, Federal Funding Unique Identity ID.

a) In the event the Contractor or any of its principals become suspended or debarred during the contract period, the Contractor shall immediately send written notification to the Department. The Department reserves the right to terminate the contract due to suspension or debarment of the Contractor or its principals, or failure by the Contractor to provide written notification of suspension or debarment.

2.9.3 Anti-Discrimination Against Israel Act Certification, Exhibit #3 - The Contractor must complete and submit the Anti-Discrimination Against Israel Act Certification if the Contractor meets the de�inition of a company as de�ined in section 34.600, RSMo, and has 10 or more employees.

a) The Contractor shall not engage in a boycott of goods or services from the State of Israel from companies doing business in or with Israel or authorized by, licensed by, or organized under the laws of the State of Israel, or from persons or entities doing business in the State of Israel as de�ined in section 34.600, RSMo.

b) If during the life of the contract, the Contractor’s business status changes according to section 34.600, RSMo, then the Contractor shall comply with, complete, and submit to the Department an updated Exhibit #3, Anti-Discrimination Against Israel Act Certification.

2.9.4 State of Missouri Tax Compliance - Exhibit #4 - In accordance with section 34.040.7 RSMo, the Contractor must be in tax compliance with the Missouri Department of Revenue. The Missouri Department of Revenue will issue a “Vendor No Tax Due” certi�icate if the Contractor is properly registered to collect and have properly remitted sales and/or use tax, or if the Contractor is not making retail sales in Missouri. The Contractor certi�ies by signing the signature page of this original document and any addendum signature page that the Contractor and any proposed sub-contractors either are presently in compliance with such laws or shall be in compliance with such laws prior to any resulting agreement award.

2.9.5 Registration of Business Name with the Missouri Secretary of State, Exhibit #5 - In accordance with section 351.572, RSMo, the Contractor must obtain a certification of authority from the Missouri Secretary of State, such certification must be either:

a) Good Standing

b) Fictitious Active, or

c) Identify how the Contractor’s business is exempt from registering with the Missouri Secretary of State.

2.9.6 General Business Compliance - The Contractor must be in compliance with the laws regarding conducting business in the State of Missouri. The Contractor certifies by signing the signature page of this original document and any amendment signature pages that the Contractor and any proposed sub-contractors either are presently in compliance with such laws or shall be in compliance with such laws prior to any resulting contract award. Likewise, the Contractor shall remain in compliance with such laws for the duration of the resulting contract. The Contractor shall provide documentation of compliance upon request by the Department. The compliance to conduct business in the state shall include, but not necessarily be limited to:

a) Taxes (e.g., city/county/state/federal);

b) State and local certifications (e.g., professions/occupations/activities);

c) Licenses and permits (e.g., city/county license, sales permits); and

d) Insurance (e.g., worker’s compensation/unemployment compensation).

The Contractor should refer to the Missouri Business Portal at: Missouri Business Resources for additional information.

2.10 Open Records

2.10.1 Pursuant to section 610.021, RSMo, the contract and related documents are available for public review.

2.11 Retention of Records and Documents

2.11.1 Unless specified in writing as a shorter period of time, the Contractor shall preserve and make available with no limitation all books, documents, papers, and records involving transactions related to the contract for a period of 10 years from the date of the cancellation, expiration, or termination of the contract. Records and supporting documentation under audit or involved in litigation shall be kept for two years following the conclusion of the litigation or audit. During the contract period, access to these items shall be provided through a vehicle specified by the Department. During the post contract period delivery and access to these items shall be at no cost to the Department.

3) SPECIFIC PERFORMANCE REQUIREMENTS

3.1 General Requirements

3.1.1 The Contractor shall provide Linen Rental and Laundry Services for the Department of Mental Health in accordance with the provisions and requirements stated herein and to the sole satisfaction of the Department.

3.1.2 The Contractor shall either provide the services directly or shall provide personnel who must comply with the requirements stated herein. Therefore, references to “the Contractor” throughout this document shall also be deemed to include the person/personnel provided by the Contractor.

3.1.3 Contractor’s Obligation: Unless otherwise specified herein, the Contractor shall furnish all material, labor, facilities, equipment, and supplies necessary to provide the products/perform the services required herein.

3.2 Linen Rental Requirements

3.2.1 Linen Speci�ications: By no later than �ive business days after noti�ication from the facility to proceed with services, the contractor shall provide the following linens in the following quantities.

http://business.mo.gov/

a) Bed Linens: cotton, white

1) 200 �itted sheets approximately 36” by 79”. The contractor shall bundle �itted sheets in bundles of 10.

2) 200 �lat sheets approximately 66” by 104”. The contractor shall bundle �lat sheets in bundles of 10.

3) 200 pillowcases approximately 36” by 42”. The contractor shall bundle pillowcases in bundles of 10.

4) 200 cotton thermal blankets approximately 66” by 104”. The contractor shall bundle the cotton thermal blankets in bundles of 10.

b) Bath Linens: cotton, white

1) 600 bath towels approximately 20” by 40”. The contractor shall bundle the cotton bath towels in bundles of ten.

2) 500 hand towels approximately 14” by 20”. The contractor shall bundle the cotton hand towels in bundles of ten.

3) 500 wash clothes approximately 12” by 12”. The contractor shall bundle cotton washcloths in bundles of 50.

3.2.2 Entryway Floor Mats: By no later than 5 business days after noti�ication from the facility to proceed with services, the contractor shall provide 8 rubber bottom, cloth top entryway �loor mats that are approximately 8’ by 3’.

3.2.3 Laundry Carts, Laundry Bags, and Liners: By no later than 5 days after noti�ication from the facility to proceed with services, the contractor shall provide 10 laundry carts, 10 laundry bags, and/or 10 liners as speci�ied below.

a) Laundry Carts: The contractor shall provide hinge-topped laundry carts approximately 29” wide by 45” long by 40” deep.

1) The contractor shall clean and disinfect all laundry carts prior to placing clean laundry items in the laundry carts for transport to the facility. For purposes of this document, “clean and disinfect all laundry carts” shall be deemed to mean “removal of any/all debris using a 50 ppm chlorine solution and a process of steam cleaning or cleaning with soap and water or with an appropriate detergent/disinfectant.

b) Laundry Bags: Upon request by the facility, the contractor shall provide laundry bags that must have approximate dimensions of 45” by 40”. The laundry bags must be made of a material of suf�icient quality to contain wet/soiled garments and/or linens and consist of a design which permits closure of the laundry bag. The laundry bags must be clear, disposable, and made of plastic.

c) Clean Liners: Upon request by the facility, the contractor shall provide a suf�icient number of clean liners to be placed inside of laundry carts. Liners shall be made of a material to minimize microbial contamination from surface contact or airborne contamination.

3.3 Laundry Services Requirements:

3.3.1 Pick-Up and Delivery: The contractor shall provide pick-up/delivery services each Tuesday and Friday (excluding state holidays) between 9:00 a.m. and 2:00 p.m., unless otherwise mutually agreed upon, in writing, by the contractor and facility. A list of state holidays may be found at the following link:

https://oa.mo.gov/commissioner/state-holidays.

a) If the pick-up/delivery day falls on a state holiday, the contractor shall pick-up/deliver laundry on the next business day, even if the next business day is not a regularly scheduled pick-up/delivery day. The pick-up/delivery time shall be mutually agreed upon between the facility and contractor.

b) The contractor shall deliver clean laundry to the facility on the next scheduled pick-up/delivery day after pick-up of the soiled laundry.

d) The contractor shall make deliveries directly to the hospital in a closed laundry vehicle. The contractor shall not make deliveries by commercial conveyance.

e) The contractor shall notify the facility if the pick-up delivery vehicle will be late.

https://oa.mo.gov/commissioner/state-holidays

3.3.2 Shortage/Damaged Laundry: The contractor shall be responsible for any shortage of laundry or damaged laundry items at the time of delivery.

a) The contractor and designated facility employees shall verify and acknowledge in writing the number of laundry carts at pick-up.

b) The contractor and designated facility employees shall verify the total count per piece of clean laundry at the time of delivery. The contractor shall record the total count per piece of clean laundry on the delivery receipt.

c) The contractor shall understand and agree that if there is a variance between the count per piece of soiled laundry at pick-up and the count per piece of clean laundry at delivery, the contractor will be contacted by the facility to correct the discrepancy. The contractor shall understand and agree that the contractor shall be charged for each missing item in accordance with the applicable, �irm �ixed prices stated on the Pricing Page and that such charges shall be deducted from the contractor’s invoice pursuant to the contract.

3.3.3 Speci�ic Laundry Requirements:

a) The contractor shall launder all garments and linens in accordance with the Center for Disease Control and Prevention (CDC) standards which may be found at the following link:

https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/laundry.html.

b) The contractor shall arrange processing equipment so that laundry �lows from soiled to clean, (i.e., �lush, main wash, bleaching, rinsing, souring, drying, pressing, folding, and packaging).

c) The contractor’s facility shall be partitioned into two separate areas for laundry processing which shall include a “dirty” area for receiving and handling of soiled laundry and a “clean” area for processing of washed items. The contractor shall keep soiled laundry and clean laundry separate at all times.

1) The contractor shall sanitize the �inal holding and storage area with a 100 ppm chlorine solution.

d) The contractor must reduce bacterial counts in the laundry by use of hot water and/or use of suf�icient laundry chemicals, including bleach. Water temperature must meet or exceed CDC standards.

e) The contractor shall package clean laundry by type of garment and item. Clean laundry shall be covered or wrapped in accordance with CDC standards.

f) The contractor shall launder items that are contaminated, contain blood-borne pathogens, or other bodily �luids in accordance with the CDC standards.

g) The contractor shall launder infectious disease linen (isolation linen) prior to sorting. The contractor shall deposit the facility provided water-soluble bag directly into the water. The facility will bag infectious disease linen separately from other linen in yellow or red bags labeled “Infectious Disease Linen”.

h) The contractor shall be subject to testing of all laundry procedures in order to con�irm compliance with CDC standards as requested by the facility.

i. The contractor must sort and launder “whites” and “colors” separately.

j. The contractor shall keep linens separate from garments.

k. The contractor shall follow manufacturer’s instructions for all material involved in laundry processing, e.g., washing machines, dryers, laundry detergents, rinse aids, additives, etc.

l. The contractor shall return to the facility any and all foreign articles that have been mistakenly mingled with soiled laundry such as eyeglasses, dentures, hearing aids, etc.

3.3.4 Additional Requirements:

a. The contractor must have adequate hand-washing facilities for the contractor’s personnel. The contractor’s personnel must wash hands before handling laundry.

https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/laundry.html

b. The contractor and contractor’s personnel shall not disclose information concerning a facility client for any purpose not directly related to performance of the contract, except as speci�ied by applicable state and federal laws and regulations.

c. If requested by the facility, the contractor must provide the facility with quarterly pH and �iltration reports.

d. The contractor shall provide the facility with a copy of the contractor’s internal Quality Assurance and Performance Improvement (QAPI) report by July 31 of each year of the contract, if available.

3.3.5 The contractor shall fully coordinate all contract activities with those activities of the facility.

3.4 Performance/Product Requirements

3.4.1 Estimated Quantities: The quantities indicated in this IFB are estimates that pertain to the total aggregate quantities that may be ordered throughout the stated contract period. The estimates do not indicate single order amounts unless otherwise stated. Unless otherwise specified herein, the Department makes no guarantees about single order quantities or total aggregate order quantities.

3.4.2 Substitutions: The Contractor shall not substitute any items that has been awarded to the Contractor without the prior written approval of the Department.

a) In the event an item becomes unavailable, the Contractor shall provide a suitable substitute item. The

Contractor’s failure to provide an acceptable substitute may result in cancellation or termination of the contract.

b) Any item substitution must be a replacement of the contracted item with a product of equal or better capabilities and quality, and with equal or lower pricing. The Contractor shall understand that the state reserves the right to allow the substitution of any new or different product offered by the Contractor.

The Department shall be the final authority as to acceptability of any proposed substitution.

c) Any item substitution shall require a formal contract amendment authorized by the Department prior to the Department acquiring the substitute item under the contract.

d) The Department may choose not to compel an item substitution in the event requiring a substitution would be deemed unreasonable in the sole opinion of the Department. The Contractor shall not be relieved of substituting a product in the event of manufacturer discontinuation or other reason simply for reasons of unprofitability to the Contractor.

3.4.3 Replacement of Damaged Product: The Contractor shall repair or replace any item or components received in damaged condition at no cost to the Department. This includes all delivery/transportation costs for returning non-functional items to the Contractor for replacement.

3.4.4 Delivery Requirements: The Contractor and/or the Contractor's sub-contractor shall deliver products and/or services in accordance with the contracted delivery times stated herein or within a reasonable period of time, if a specific time is not stated to the Department upon receipt of an authorized purchase order or P-card transaction notice. Delivery shall include unloading shipments at the Department's dock or other designated unloading site as requested by the Department. All orders must be shipped FOB Destination, Freight Prepaid and Allowed. All orders received on the last day of the contract, must be shipped at the contract price. All deliveries must be coordinated with the Department.

3.5 Warranty

3.5.1 The Contractor expressly warrants that all equipment, supplies, and/or services provided shall:

a) Conform to each and every specification, drawing, sample or other description which was furnished to or adopted by the Department,

b) Be fit and sufficient for the purpose expressed in the IFB,

c) For any goods provided, be merchantable,

d) Be of good materials and workmanship, and

e) Be reasonably free from defect.

3.5.2 Such warranty shall survive delivery and shall not be deemed waived either by reason of the Department's acceptance of or payment for said equipment, supplies, and/or services.

4) GENERAL CONTRACTUAL REQUIREMENTS SECTION

4.1 General

4.1.1 The Contractor shall provide services in accordance with the provisions and requirements stated herein, to the sole satisfaction of the Department.

4.1.2 The contract shall consist of any and all of the following documents, as applicable:

a) An Invitation for Bid (IFB) and any amendments, attachments and exhibits thereto;

b) The proposal or bid submitted by the Contractor in response to the IFB, as accepted by the Department;

c) An original contract document; and

d) Any subsequent amendments to the contract.

4.1.3 In the event the Contractor or any of its principals become suspended or debarred during the contract period, the Contractor shall immediately send written notification to the Department.

a) Suspension or debarment of the Contractor, or failure by the Contractor to provide written notification of suspension or debarment to the Department, may result in immediate termination of the contract.

4.1.4 The Contractor shall represent itself as an independent Contractor offering such services to the general public and shall not represent itself or its employees as employees of the Department or the State of Missouri.

4.1.5 The Contractor shall not transfer any interest in the contract, whether by assignment or otherwise, without the prior written consent of the Department.

4.1.6 As authorized under sections 432.230 and 432.255 RSMo, the use of electronic signatures shall be permitted for contract documents. Additionally, contract documents maintained in electronic format shall be considered to be the official legal record and shall have the same force and effect as would a paper document.

4.2 Coordination - The Contractor shall coordinate all contract activities with designated representatives of the Department.

a) Within five calendar days of contract award, the Contractor shall provide the Department with the name, address, e-mail address, and telephone number of the Contractor’s representative servicing the contract.

4.3 Correspondence - Electronic mail (e-mail) will be utilized to transmit contract documents and other correspondence from the Department to the Contractor. The Contractor shall ensure the timely review and response to e-mailed documents and information.

4.3.1 The Contractor shall encrypt any electronic correspondence containing information confidential by law.

4.4 Collaboration

4.4.1 In the course of providing the services required herein, the Contractor shall collaborate with other agencies, resources, and individuals, as necessary and appropriate to effectively provide the necessary services. The Contractor shall attend and/or otherwise participate in orientation, planning, training, and other meetings with the Department, as required.

4.5 Personnel and Staffing

4.5.1 The Contractor shall assume all legal and financial responsibility for taxes, FICA, employee benefits, workers compensation, employee insurance, minimum wage requirements, overtime, etc.

4.5.2 The Department shall have final say on refusal or acceptance of any Contractor’s staff.

4.6 Background Security Clearance Report

4.6.1 Prior to providing services under the contract, the Contractor must ensure personnel (including any third-party personnel) pass standard background checks equal to those required by the State of Missouri for employees, and if required by the state to address an audit, the Contractor must attest whether all applicable employees passed background checks. The Contractor shall be responsible for all costs associated with background checks. The Department reserves the right to require the Contractor to provide evidence of employees and all subcontractors and their employees passing a background check. Link to MSHP Criminal Record Check website: Missouri State Highway Patrol, Criminal Record Check. The standard background check shall be a nationwide fingerprint check through Missouri State Highway Patrol completed at a frequency determined by the state.

http://www.mshp.dps.missouri.gov/MSHPWeb/PatrolDivisions/CRID/crimRecChk.html

4.6.2 The Department shall have the right to request annual background checks on any Contractor that has worked for the Department greater than 12 months.

4.7 Conflict of Interest

4.7.1 The Contractor agrees that during the term of the contract neither the Contractor nor any of its employees or subcontractors shall acquire any other contractual relationships which create any actual or perceived conflict of interest.

4.8 Contractor Liability

4.8.1 The Contractor shall be responsible for any and all personal injury (including death) or property damage as a result of the Contractor's negligence involving any equipment or service provided under the terms and conditions, requirements and specifications of the contract. In addition, the Contractor assumes the obligation to save the State of Missouri, including its agencies, employees, and assignees, from every expense, liability, or payment arising out of such negligent act.

4.8.2 The Contractor also agrees to hold the State of Missouri, including its agencies, employees, and assignees, harmless for any negligent act or omission committed by any subcontractor or other person employed by or under the supervision of the Contractor under the terms of the contract.

4.8.3 The Contractor shall not be responsible for any injury or damage occurring as a result of any negligent act or omission committed by the State of Missouri, including its agencies, employees, and assignees.

4.8.4 Under no circumstances shall the Contractor be liable for any of the following: 1) third party claims against the state for losses or damages (other than those listed above); 2) loss of, or damage to, the state’s records or data; or 3) economic consequential damages (including lost profits or savings) or incidental damages, even if the Contractor is informed of their possibility.

4.9 Insurance

4.9.1 The Department and the State of Missouri cannot save and hold harmless and/or indemnify the Contractor, its employees, agents, or subcontractors against any liability incurred or arising as a result of any activity of the Contractor or any activity of the Contractor’s employees related to the Contractor’s performance under the contract. Therefore, the Contractor shall acquire and maintain adequate liability insurance in the forms and amounts sufficient to protect the State of Missouri, its agencies, its individuals, its employees and the general public against any loss, damage and/or expense related to his/her performance under the contract.

4.9.2 The Contractor shall maintain adequate automobile liability insurance for the operation of any motor vehicle used to provide any form of transportation service related to the services of this contract.

4.9.3 If the contract involves the performance of medical services of any type, the Contractor shall maintain adequate liability insurance to cover all medical services rendered.

4.9.4 Proof of insurance coverage shall be submitted to the Department as requested. Proof of the insurance coverage shall include, but not be limited to, effective dates of coverage, limits of liability, insurers' names, policy numbers, company, etc. Proof of self-insurance coverage or another alternative risk financing mechanism may be utilized provided that such coverage is verifiable and irrevocably reliable.

4.9.5 Notwithstanding the language in this contract set forth above, the parties recognize that certain Contractors may be entities that are sovereign political subdivisions of the State of Missouri – including but not limited to a department, board or other governmental unit of a city, county, township, etc. In that instance, the Contractor, by entering into this agreement, is not thereby waiving or limiting the rights or defenses it may have with respect to sovereign or governmental immunity, official immunity or any other legal protections applicable under federal or state law, which are afforded to that Contractor and its employees by virtue of the entity’s status as a political subdivision of the State of Missouri.

4.10 Confidentiality

4.10.1 All discussions with the Contractor and all information gained by the Contractor as a result of the

Contractor’s performance under the contract shall be confidential, to the extent required by law.

4.10.2 The Contractor shall release no reports, documentation or material prepared pursuant to the contract to the public without the prior written consent of the Department, unless such disclosure is required by law.

4.10.3 If required by the Department, the Contractor and any required Contractor personnel shall sign specific documents regarding confidentiality, security, or other similar documents

4.10.4 The Contractor shall use appropriate administrative, physical, and technical safeguards to prevent use or disclosure of any information confidential by law…