IDNG PWS BH SVCs Updated.pdf

PERFORMANCE WORK STATEMENT (PWS)

IDNG Behavioral Health Services

Part 1 General Information

1. GENERAL: This is a non-personnel services requirement to provide Counseling Support Services for IDNG Service Members. The Government shall not exercise any supervision or control over the contractor employees performing the services herein. Such contractor employees shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform Behavior Health Counseling Support Services as defined in this PWS, except as specified in Part 3 as Government Furnished. The contractor shall perform to the standards specified herein.

1.2 Background: The Idaho National Guard J9 Service Member and Family Support have a requirement for contractor support to provide Behavior Health Counseling services to Service Members and their immediate family. Special emphasis is on providing behavior health counseling resources to provide a stable and contiguous care service with the ability to travel and perform teletherapy services to cover the large geographically dispersed state.

1.3 Period of Performance: The contract will include a 12-month base period and one (1) 12-month option period.

1.3.1. 27 September 2026 to 26 September 2027 (Behavioral Health Clinician)

1.3.2 27 September 2026 to 26 September 2027 (Behavioral Health Clinician)

1.3.3. 27 September 2026 to 26 September 2027 (Behavioral Health Clinician)

1.3.4 27 September 2026 to 26 September 2027 (Admin Support full-time role)

Option Period 1: From 27 September 2027 to 26 Septemeber 2028

1.3.5 Additional option years specified on the Delivery Order Modification SF1449. Government reserves the right to exercise the option. 52.217-8 Extension: Up to 6 months extension, exercised individually (one month) or full (6 months), but the total shall not exceed 6 months, at any time during the term of the contract.

1.4 General Information

1.4.1 This PWS conveys the basic requirements, performance standards and assessment measures. Performance standards, when stated in PWS, provided a general basis for measuring the performance for each requirement.

1.4.2 The contractor shall perform in accordance with the requirements of this PWS. The service requirements are summarized into performance objectives. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement when applicable.

1.4.3 Government Remedies. The Contracting Officer shall follow the requirements of FAR 52.246-4, Inspection of Services – Fixed price (Aug 1996) for contractor’s failure to correct non-conforming services. In the event that services fail to conform to contract requirements and cannot be remedied by re-performance, the Government reserves the right to reduce the contract price to reflect the reduced value of the non-conforming services. The Government will notify the contractor of weaknesses or discrepancies as they become apparent. The first notification will be to attempt to obtain re-performance if possible. Deficiencies that exceed the SDS acceptable levels will be issued on a Contract Discrepancy Report, DD Form 2772.

1.5 Quality Assurance (QA):

1.5.1The government shall evaluate the contractor’s performance under this order in accordance with the Quality Assurance Surveillance Plans. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s) and/or defect rate(s).

1.5.2 The Contractor employee performance will be evaluated at least monthly. For those tasks listed in the Service Delivery Summary (SDS), the Contracting Officer Representative (COR) will follow the methods of surveillance specified in the Government’s Quality Assessment Plan (QAP). Government personnel will record all surveillance observations.

When an observation indicates other than a “green” rating, the COR will require the Contract Manager or representative to initial the observation. The initialing of the observation does not constitute concurrence with the observation; only acknowledging that they have been made aware of the defective performance. Interim evaluations maybe prepared at any time during contract performance when determined to be in the best interest of the Government.

1.5.3 Quality Control. Reference FAR clause 52.246-4, Inspection of Services – Fixed Price). The contractor shall develop, implement and maintain a comprehensive quality control program that assures compliance with all requirements of this contract. The contractor shall maintain, enforce and document a Quality Control Plan (QCP). The QCP shall ensure that the Government receives the level of quality that is consistent with the requirements specified in this PWS.

1.5.4 Quality Control Plan. The contractor shall provide a Quality Control Plan as specified in paragraph 1.5.3 within ten days of contract award.

1.6.1 Holidays, Work Location, Days & Times: Federal law (5 U.S.C. 6103) establishes the following public holidays which will be recognized for the purpose of this task order (http://www.opm.gov/policy-data- oversight/snow-dismissal-procedures/federal-holidays/#url=Overview):

New Year's Day Birthday of Martin Luther King, Jr.

Washington's Birthday Memorial Day

Juneteenth National Independence Day Independence Day

Labor Day Columbus Day Veterans Day

Thanksgiving Day Christmas Day

1.6.2 Place, Performance of Services & Times: The contractor shall provide services generally between the hours of 06:00 am to 6:00 pm Sunday thru Saturday. Flexibility in schedule is required to accommodate meetings with program participants, and scheduled events and military drill weekends. The intent is to flex travel time in effort to remain under 40hrs/ week. Contractor will provide services at these events and on those weekends when requested by the J9 Service Member and Family Support Office. The core working hours are Monday through Friday from 07:30(am) to 4:30(pm) at the primary location Boise / Gowen Field Idaho. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Government shall not be liable for overtime hours incurred in excess of the aforementioned minimum coverage. Services may be required at various locations across the state including but not limited to offices located in Boise, Caldwell, Twin Falls, Pocatello, Idaho Falls, Lewiston and Post Falls. Travel throughout Idaho may be required. Core hours of operation are subject to change, must coincide with core hours of operation established by the base authority. Variances must be pre-approved by the Contracting Officer.

1.6.2.1 The Contractor cannot bill the Government for the time their employees participate in activities not identified in the PWS, such as morale picnics, early release authorizations (59 minute rule), etc. As such, time cards shall reflect actual hours worked.

1.6.3 Facility Closures: When an unforeseen Government facility closure occurs on a scheduled day of work, the Contractor shall not be required to perform any services on the day of the closure and shall receive no payment (unless the Contracting Officer designates the services as essential during the time of facility closure). In the event of a partial day unforeseen Government facility closure, the Government will notify the Contractor within one hour after notification of the facility closure is received. Payment of a partial day closure will be made for the actual time worked.

1.7 Security Requirements:

1.7.1 Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. The contractor and its personnel must comply with the requirements of this paragraph in accessing Controlled Unclassified information (CUI), adherence to physical security requirements and access to Government facilities, records and http://www.opm.gov/policy-data-information systems.

1.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. All materials and equipment shall be returned to the Contracting Officer’s Representative upon request or at the end of the period of performance.

1.7.3 COMSEC/IT Security: All communications with DOD organizations are subject to communications security (COMSEC) review. The Contractor will be aware telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time they place a call or receive a call they are subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall be aware of and abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

Contractor employees shall:

1.7.3.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.7.3.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.7.3.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.7.3.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.7.3.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.7.3.6 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. Information Assurance (IA)/Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.7.3.7 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.7.3.8 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the within 15 calendar days after completion of training.

Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.7.3.9 Use of Government IS and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the AEI. Users must have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of https://securityawareness.usalearning.gov/opsec/index.htm information processed or available on the system. User’s will-

(1) Comply with the command's AUP for Government owned ISs and sign an AUP prior to or upon account activation.

(2) Complete initial and/or annual IA training as defined in the IA training BBP (https://informationassurance.us.army.mil).

(3) Mark and safeguard files, output products, and storage media per the classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

(4) Protect ISs and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

(5) Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.7.5 Protection of Personally Identifiable Information (PII): The Contractor shall be responsible to protect all Personally Identifiable Information (PII) encountered in the performance of work under task order in accordance with DFARS 224.103, DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R, Department of Defense Privacy Program.

1.7.5.1 If the Contractor violates the aforementioned policies and a PII breach results, the Contractor shall be responsible for all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.7.5.2 Contractors shall frequently deal with highly sensitive personal issues. Health Insurance Portability and Accountability Act (HIPAA) and Privacy Regulations will be strictly followed to ensure confidentiality and right to privacy is maintained 100% of the time. Contract employees shall complete a confidentiality agreement prior to initiating work on this contract.

1.7.6 Reserved

1.7.7 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/personnel.

Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. When contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. Contractor issued badges are acceptable. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart for any reason. All identification media shall be returned to the Contracting Officer within 14 days of departure.

1.7.7.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.7.8 CAC Requirements: HSPD-12 Background Investigation Requirements: The contractor ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and requiring access to a DoD network are required to, at a minimum, have received a favorable FBI fingerprint check and must. Contractors must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at attachment (TBD), at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward to the IDNG Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system are complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards https://informationassurance.us.army.mil/ upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.7.9 Trusted Associate Sponsorship System (TASS): The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has needed to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel." The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer. The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and register as an "Army Guest," with the sponsor being the COR or a COR designated individual if the COR is ineligible to serve as an AKO Sponsor.

Note: If an employee of a contractor loses the privilege to access AKO, they lose the ability to renew their CAC.

Therefore it is critical that contractor employees maintain their AKO accounts. It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications. CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement is located in the USPFO-ID Contracting Office. The government will establish a TASS application account for each CAC request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request. A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI). The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification.

Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC. Issued CACs shall be for a period of performance not longer than three (3) years or the individual's contract end date (inclusive of any options), whichever is earlier. The contractor shall return issued CAC's to the DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR.

1.7.10 AT Level I Training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil.

1.7.10 Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or http://www.us.army.mil/ https://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/ processes.

1.7.11 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

1.7.12 Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.7.13 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the within 15 calendar days after completion of training.

Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.7.14 Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.7.15 Contractor is prohibited from possessing weapons, firearms or ammunition, on themselves, or within their contractor-owned or privately-owned vehicle while on post and in cases where GSA vehicles are authorized, in said vehicles

1.7.16 The contractor must understand that any operations on Government properties are fully inspectable (on a no-notice basis) by law enforcement agencies, to include post and outside security and safety agencies.

1.7.17 Unscheduled gate closures by Installation Security Office may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Labor hour and Time & Materials employees are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. The award of this contract does not create a right for any individual contractor employee to have access to any installation. Any moving violation of any applicable regulation may result in the termination of the contractor employee’s installation driving privileges.

1.7.18 The contractor, its employees, and subcontractors shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees and subcontractors shall carry proper identification with them at all times. The contractor shall be responsible for compliance with all regulations and orders of the installation; respecting identification of employees, movements on installation, parking, truck entry, and all other installation regulations, which may affect the work.

1.8 Business Ethics and Conduct. Government contractors must conduct themselves with the highest degree of integrity and honesty.

1.8.1 Contractors should have a written code of business ethics and conduct with input from the COR. To promote compliance with such code of business ethics and conduct, contractors should have an employee business ethics and compliance training program and an internal control system that-

Are suitable to the size of the company and extent of its involvement in Government contracting.

Facilitate timely discovery and disclosure of improper conduct in connection with Government contracts Ensure corrective measures are promptly instituted and carried out.

1.9 Reserved

1.10 Qualifications:

1.10.1 Behavioral Health Clinician: Master’s Degree and demonstrated practical experience in the area(s) of expertise required by the technical specifications, as well as demonstrated capability in program / project coordination applications.

The contractor will be involved with complex programs involving multiple tasks. Must be a licensed clinical provider, preferably LCSW, but will consider other licensures when necessary.

1.10.2 Behavioral Health Clinician: Master’s Degree and demonstrated practical experience in the area(s) of expertise required by the technical specifications, as well as demonstrated capability in program / project coordination applications.

The contractor will be involved with complex programs involving multiple tasks. Must be a licensed clinical provider, preferably LCSW, but will consider other licensures when necessary.

1.10.3 Behavioral Health Clinician: Master’s Degree and demonstrated practical experience in the area(s) of expertise required by the technical specifications, as well as demonstrated capability in program / project coordination applications.

The contractor will be involved with complex programs involving multiple tasks. Must be a licensed clinical provider, preferably LCSW, but will consider other licensures when necessary.

1.10.4. Behavioral Health Admin Support: Desired minimum of one year experience working in a behavior health field.

Performance is in-person and full-time.

1.11 Special Qualifications: Must possess effective communication skills, computer knowledge and skills, ability to speak and train in front of large groups.

1.11.1 Demonstrated experience with military family challenges is highly desired. Age specific competencies from children to older adults is preferred.

1.11.2 The contractor shall demonstrate knowledge of the following programs:

Family Readiness Program Suicide Prevention and Awareness Programs Sexual Harassment Assault Response and Prevention Programs

1.11.3 Comprehensive knowledge of administrative policies, procedures, regulations, and directives, and other National Guard Bureau and Idaho related programs to provide recommendations, develop technical user manuals, and develop course instruction materials.

1.11.4 Skilled in oral and written communication to convey information, explain issues to management, individuals and/or groups to accept a position or recommendations and accomplish objectives with which they might initially disagree or are hesitant to accept.

1.12 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.13 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the task order and assists in task order administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with task order performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.14 Contractor Travel: Travel to other government facilities and to client meetings at a variety of locations in the state may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures) and is on a strictly cost reimbursable basis. The contractor shall be authorized reimbursement for travel expenses consistent with the regulatory implementation of Public Law 99-234, the substantive provisions of the Joint Travel Regulation (JTR) and FAR 31.205-46 Travel Costs and the limitation of funds specified in this contract. Any costs submitted for reimbursement shall be supported by receipts and shall be limited to the lesser of the actual cost incurred or the then current per diem rates established by the General Services Administration (GSA). The Contractor shall maintain mileage logs for in and around mileage.

1.15 Non-personal Services: The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

1.16 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

1.16.1 Contract Manager (CM)

The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.16.2 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at place of performance as specified in the contract and the contractor's corporate offices. The contractor shall provide management of subcontracts so as to ensure transparency of services to the Government; this includes timely payment of sub-contractors and organic personnel, which is the singular responsibility of the contractor.

1.16.3 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions within one (1) business day. The contractor shall designate and maintain a single point of contact between the Government and Contractor personnel assigned to support the contract. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

1.16.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. In the event that a potential OCI is identified, the prime contractor is responsible for immediately preparing and submitting to the contracting officer for approval, and adequate mitigation plan. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR).

1.17 Personnel Administration and Management

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks including both on-site and off-site support as specified at the order level. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

1.17.1 Removal of Personnel:

The Government reserves the right to require the contractor to remove contractor employees at any time due to violation of law, regulation or imminent danger to government employees, facilities or interests. The contractor is responsible at all times for providing service at the required level and must develop a plan to ensure continuity of services in the event of unexpected departure or removal of contractor personnel.

1.17.2 The contractor has sole responsibility to supervise, remove, replace, discipline or approve leave for its employees.

In the event that an employee is removed or replaced, the contractor shall notify the Contracting Officer whenever changes are proposed. The Contractor shall also provide a minimum of a 7-day advance notice to the COR prior to removing an employee. This 7-day advance notice is not required in the case of an emergency.

1.17.3 Employment and staffing difficulties shall not be justification for the contractor’s failure to meet established requirements. If such difficulties impair performance, the contractor may be subject to termination for cause.

1.17.4 Contractor Employee Qualifications. The contractor is responsible for providing a fully qualified work force. The contractor shall employ and utilize only experienced, responsible and capable persons in the performance of work under this contract. All employees must be citizens of the United States (or authorized aliens) and shall be able to furnish proof of citizenship if asked to do so by the Contracting Officer.

1.17.5 Exempt Professional Employees

Contractor employees supporting this requirement are identified as professional employees as defined in 29 CFR 541 and are not subject to the requirements of the Service Contract Act of 1965 (FAR Subpart 22.11 Professional Employee Compensation).

1.17.6 Combating Trafficking in Persons

The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.18 Monthly Hour / Expense Reporting. The Contractor shall itemize monthly costs, breaking down hours worked, travel expenses and reimbursable expenses (if applicable). Receipts and logs shall accompany request for reimbursable expenses. The contractor shall organize this information by CLIN and shall differentiate tasking costs individually and separately to facilitate cost monitoring. The report shall include costs incurred through the calendar month prior to the report. This report shall be submitted with the invoice.

1.18.1 Claims for mileage reimbursement. The contractor shall develop and maintain a mileage log. The log shall include at a minimum the contractor’s name, date, start and stop mileage and destination. This log shall be submitted with the monthly invoice.

1.19. Special Qualifications: The contractor shall ensure all employees possess all required licenses required by the job categories, professions, trade jobs, or services used in the performance of this PWS. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information.

(NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.) The contractor is solely responsible for providing personnel who meet or exceed the minimum qualifications identified for each labor category in Section 5.0 of this PWS. The Government will not provide any training to contractor personnel. The contractor shall provide verifiable proof of all required licenses, certifications, and credentials to the Contracting Officer's Representative (COR) as a post-award deliverable, prior to the respective employee commencing work on the contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government.

The term used in this task order refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). A COR is an employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered; it may include non-physical things such as meeting minutes.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

2.1.7 PHYSICAL SECURITY. Actions taken that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used by the Government for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 QUALITY CONTROL PLAN (QCP). The contractor’s written document specifying necessary measures to be taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 WORK WEEK. Is defined as Sunday through Saturday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: None

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephonic communication, and other items necessary to maintain an office environment.

3.3 Utilities & Conservation: The Government will provide the facility for the contractor’s use in performance of tasks outlined in this PWS.

3.4 Equipment: The Government will provide computers, scanners, copiers, printers, and unclassified storage necessary for the performance of day-to-day services.

3.5 Materials: The Government will provide the contractor with access to all existing and relevant Standard Operating Procedures and Policies associated with the required services.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this task order that are not listed under Section 3 of this PWS.

4.2 Specification for computers to operate on the local LAN Network will be provided to the contractor at time of award.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The following technical specifications are provided to demonstrate the task environment in which the service will be delivered. The following specifications are not directives on how the services are to be provided, but an example of what will be required to successfully support the order objective. The contractor is encouraged to surpass the minimal technical specifications as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

5.1.1 The IDNG Behavior Health Counseling Services functions to identify Service Members in need of assistance, initiates support plans and works with the Service Member to educate and connect them with existing programs (national, state and local) that can assist them with their needs. Collaborations with IDNG J9 programs including courses taught across the state to increase knowledge and direct access to counseling. This program augments functions performed by service organizations, or to assist Service Members in identifying their support requirements and matching and connecting them with organizations.

5.1.1.1 The contractor shall manage all aspects of the management of the program processes, materials, events, training and tracking and reporting. Contractor shall perform data / trend analysis on data gathered from program clients and sources of potential community service providers for use in developing recommendations on improvements to processes and evaluating effectiveness of programs.

The special…